Cybersecurity Is Critical in Today's Environment
Imprivata PatientSecure
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Subject Expert
Dustin Cragun
Research Director
Commentary Summary
User Commentary
VP/Other Executive
We don’t have any issues with the Imprivata PatientSecure palm vein scanning process. It is a secure...
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VP/Other Executive
Imprivata PatientSecure is a workhorse. When it is up and running, it works very well. Initially,...
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CIO
I have met with people in very high places within the organization, and they have always committed...
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CIO
The vendor's training was easy. The vendor made themselves available for questions. The...
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CIO
The registration people don’t like using the palm scanning feature because of the volume. They say...
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Manager
The vendor has been our partner for a long time. They do all our single sign-on solutions. There is...
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Manager
Imprivata is awesome to work with, and everyone is super understanding. By far, we have never had an...
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Manager
Imprivata has come out with a really cool biometric palm scanner. It is super innovative. The vendor...
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Director
The Imprivata system just does one thing, so we don't have to work with the vendor on a daily,...
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Director
Imprivata was wonderful to work with during the implementation. They sent someone out who worked...
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Director
Outside of the functionality that we need for COVID-19, the Imprivata system definitely meets our...
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Director
Imprivata gives us a great tool that helps us identify patients accurately. Initially, I was a...
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Manager
The vendor doesn’t charge us for support calls or things like that, but they do charge us for hand...
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Manager
The implementation service team from the vendor worked really well with us. They did a lot of work...
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Manager
The system has a few flaws in being able to get the scan just right. I am hoping our upgrades will...
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Manager
We haven’t been able to use the system a lot due to COVID-19, so we have lost some time on the...
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Manager
The vendor has kept their promises. They are a great support. Some of the enhancements that we have...
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Analyst/Coordinator
In terms of our money's worth, I would not say that we have had a return on investment in the time...
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VP/Other Executive
Imprivata has had a shift in some of their development focus, and it has frustrated us a little. We...
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VP/Other Executive
A year ago, I would have rated the vendor really high. They have had a lot of turnover this past...
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Director
Our use of Imprivata PatientSecure has declined because of COVID-19, and we do not have any plans to...
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Director
When we got Imprivata PatientSecure, it was a whole new process, so we had to do training on...
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Director
I did not have any interactions with Imprivata until we started talking about expansion. Now with...
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Analyst/Coordinator
As a whole, we haven't had any issues with Imprivata at all. They have been pretty good to work...
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Analyst/Coordinator
We use Imprivata PatientSecure primarily for registration. Imprivata PatientSecure is essentially a...
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Analyst/Coordinator
We have a lot of self-check-in kiosks, and palm scanning is a super slick tool for those. The...
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Analyst/Coordinator
We don't have anything against the vendor or their technology, but our organization didn’t ever see...
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Analyst/Coordinator
We haven’t felt like we have been nickel-and-dimed for every little thing we have ever needed. The...
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Analyst/Coordinator
With everything that has happened with COVID-19, we have not been using the system for a while now....
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Analyst/Coordinator
Prior to COVID-19, we used the system for a number of years. We have had mixed adoption with some of...
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Analyst/Coordinator
The palm scanning is pretty easy once a person is enrolled, and it does make things faster, but we...
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Analyst/Coordinator
The vendor did come out with a new touchless option. It is the same system, but people don’t...
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Manager
I like that the system is made of innovative technology. When it works, it does a nice job of...
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Manager
The system is very slow, and it is a big piece of hardware. It is a bulky box thing, so it is hard...
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Manager
The system does not seem to play well with our EHR. There always seems to be a period of downtime...
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