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Imprivata PatientSecure
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Dustin Cragun
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KLAS Research Director - Dustin Cragun
 
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User Commentary

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VP/Other Executive

We don’t have any issues with the Imprivata PatientSecure palm vein scanning process. It is a secure...

Jun 2021
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VP/Other Executive

Imprivata PatientSecure is a workhorse. When it is up and running, it works very well. Initially,...

Jun 2021
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CIO

I have met with people in very high places within the organization, and they have always committed...

Jun 2021
||
(0)
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CIO

The vendor's training was easy. The vendor made themselves available for questions. The...

Jun 2021
||
(0)
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CIO

The registration people don’t like using the palm scanning feature because of the volume. They say...

Jun 2021
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Manager

The vendor has been our partner for a long time. They do all our single sign-on solutions. There is...

Jun 2021
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Manager

Imprivata is awesome to work with, and everyone is super understanding. By far, we have never had an...

Jun 2021
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(0)
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Manager

Imprivata has come out with a really cool biometric palm scanner. It is super innovative. The vendor...

Jun 2021
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(0)
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Director

The Imprivata system just does one thing, so we don't have to work with the vendor on a daily,...

May 2021
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Director

Imprivata was wonderful to work with during the implementation. They sent someone out who worked...

May 2021
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Director

Outside of the functionality that we need for COVID-19, the Imprivata system definitely meets our...

May 2021
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Director

Imprivata gives us a great tool that helps us identify patients accurately. Initially, I was a...

May 2021
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Manager

The vendor doesn’t charge us for support calls or things like that, but they do charge us for hand...

Apr 2021
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Manager

The implementation service team from the vendor worked really well with us. They did a lot of work...

Apr 2021
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(0)
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Manager

The system has a few flaws in being able to get the scan just right. I am hoping our upgrades will...

Apr 2021
||
(0)
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Manager

We haven’t been able to use the system a lot due to COVID-19, so we have lost some time on the...

Apr 2021
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(0)
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Manager

The vendor has kept their promises. They are a great support. Some of the enhancements that we have...

Apr 2021
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(0)
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Analyst/Coordinator

In terms of our money's worth, I would not say that we have had a return on investment in the time...

Apr 2021
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VP/Other Executive

Imprivata has had a shift in some of their development focus, and it has frustrated us a little. We...

Apr 2021
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VP/Other Executive

A year ago, I would have rated the vendor really high. They have had a lot of turnover this past...

Apr 2021
||
(0)
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Director

Our use of Imprivata PatientSecure has declined because of COVID-19, and we do not have any plans to...

Apr 2021
||
(0)
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Director

When we got Imprivata PatientSecure, it was a whole new process, so we had to do training on...

Apr 2021
||
(0)
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Director

I did not have any interactions with Imprivata until we started talking about expansion. Now with...

Apr 2021
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(0)
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Analyst/Coordinator

As a whole, we haven't had any issues with Imprivata at all. They have been pretty good to work...

Feb 2021
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(0)
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Analyst/Coordinator

We use Imprivata PatientSecure primarily for registration. Imprivata PatientSecure is essentially a...

Feb 2021
||
(0)
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Analyst/Coordinator

We have a lot of self-check-in kiosks, and palm scanning is a super slick tool for those. The...

Feb 2021
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Analyst/Coordinator

We don't have anything against the vendor or their technology, but our organization didn’t ever see...

Feb 2021
||
(0)
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Analyst/Coordinator

We haven’t felt like we have been nickel-and-dimed for every little thing we have ever needed. The...

Feb 2021
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(0)
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Analyst/Coordinator

With everything that has happened with COVID-19, we have not been using the system for a while now....

Feb 2021
||
(0)
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Analyst/Coordinator

Prior to COVID-19, we used the system for a number of years. We have had mixed adoption with some of...

Feb 2021
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(0)
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Analyst/Coordinator

The palm scanning is pretty easy once a person is enrolled, and it does make things faster, but we...

Feb 2021
||
(0)
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Analyst/Coordinator

The vendor did come out with a new touchless option. It is the same system, but people don’t...

Feb 2021
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(0)
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Manager

I like that the system is made of innovative technology. When it works, it does a nice job of...

Feb 2021
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(0)
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Manager

The system is very slow, and it is a big piece of hardware. It is a bulky box thing, so it is hard...

Feb 2021
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(0)
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Manager

The system does not seem to play well with our EHR. There always seems to be a period of downtime...

Feb 2021
||
(0)
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