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Imprivata PatientSecure
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Dustin Cragun
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KLAS Research Director - Dustin Cragun
 
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Featured  Report

Patient Access 2021: How Well Do Enterprise EMR Vendors Meet Organization Needs?
Patient Access 2021:
How Well Do Enterprise EMR Vendors Meet Organization Needs?
December 2021
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User Commentary

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Manager

Relationship

As a company, Imprivata has very responsive support people who make themselves available to us. The...

Jul 2022
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Manager

Other Observations & Comments

We have struggled with Imprivata’s technology finding its place in a post-COVID-19 world.

Jul 2022
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Manager

Relationship

When we initially went live with the product, our strategy was tied in with our patient-arrival...

Jul 2022
||
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Manager

Implementation and Training

Imprivata’s ongoing training leaves a bit to be desired. The vendor gives us some material, but we...

Jul 2022
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Manager

Other Observations & Comments

We envision a world where instead of barcode scanning, every time a medication is administered,...

Jul 2022
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Director

ROI / Cost (care and feeding)

Things have been going very well. Imprivata is very good to work with. The upgrade went very...

Jun 2022
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Director

Technology

From the user-experience perspective, the software that we have currently is not as good as it was...

Jun 2022
||
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Director

Lessons Learned

I would tell a peer that they need to have policies in place immediately for Imprivata PatientSecure...

Jun 2022
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(0)
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Manager

Service and Support

Imprivata has a really great support team. We are always in really good communication, and we talk...

Jun 2022
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Manager

Technology

Imprivata came out with one of their greatest things during the COVID-19 surge. The vendor...

Jun 2022
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Director

Future Outlook

Much to my dismay, we have stopped using Imprivata PatientSecure. The product works fine, but our...

May 2022
||
(0)
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Director

Relationship

Imprivata is a decent vendor to work with. They keep their promises. I would give Imprivata...

May 2022
||
(0)
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Manager

Relationship

Imprivata keeps their promises as long as we give them good information. They were a bit late on one...

May 2022
||
(0)
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Manager

Relationship

The vendor encouraged us to do an upgrade. That was pretty good. Imprivata has a high level of...

May 2022
||
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Manager

Functionality and Upgrades

Imprivata is probably better than their competitors, but there are limitations to their technology....

May 2022
||
(0)
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Manager

ROI / Cost (care and feeding)

Imprivata's charges are fair. The vendor avoids unnecessary charges.

May 2022
||
(0)
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Manager

Functionality and Upgrades

We wanted certain new technologies from Imprivata, and Imprivata has those things now.

May 2022
||
(0)
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Manager

Functionality and Upgrades

The system is almost perfect when it comes to its ease of use for end users. There is always...

May 2022
||
(0)
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Manager

Implementation and Training

Imprivata did some training for us. The training session that I attended was online, and it was...

May 2022
||
(0)
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Manager

Relationship

Imprivata's customer service is better than our previous vendor's service was. Imprivata provides a...

May 2022
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