Imprivata PatientSecure
Filtered view: All

Subject Expert
Dustin Cragun
Research Director
KLAS Research Director - Dustin Cragun
 
View Advanced Filters
Advanced Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
Comment Categories

Featured  Report

Preferences

   Bookmark

Commentary Summary

Positive
##%
Neither
##%
Negative
##%
to see the full dataset.

if you don't have a login, getting started is easy.

Provider Organizations
Fill out our registration form to verify your organization.
HIT Companies
Contact a KLAS representative for plans and pricing.

User Commentary

Sort by   
Manager

Relationship

As a company, Imprivata has very responsive support people who make themselves available to us. The...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Other Observations & Comments

We have struggled with Imprivata’s technology finding its place in a post-COVID-19 world.

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

When we initially went live with the product, our strategy was tied in with our patient-arrival...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Implementation and Training

Imprivata’s ongoing training leaves a bit to be desired. The vendor gives us some material, but we...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Other Observations & Comments

We envision a world where instead of barcode scanning, every time a medication is administered,...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

ROI / Cost (care and feeding)

Things have been going very well. Imprivata is very good to work with. The upgrade went very...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Technology

From the user-experience perspective, the software that we have currently is not as good as it was...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Lessons Learned

I would tell a peer that they need to have policies in place immediately for Imprivata PatientSecure...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

Imprivata has a really great support team. We are always in really good communication, and we talk...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Technology

Imprivata came out with one of their greatest things during the COVID-19 surge. The vendor...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Future Outlook

Much to my dismay, we have stopped using Imprivata PatientSecure. The product works fine, but our...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Imprivata is a decent vendor to work with. They keep their promises. I would give Imprivata...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Imprivata keeps their promises as long as we give them good information. They were a bit late on one...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

The vendor encouraged us to do an upgrade. That was pretty good. Imprivata has a high level of...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

Imprivata is probably better than their competitors, but there are limitations to their technology....

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

ROI / Cost (care and feeding)

Imprivata's charges are fair. The vendor avoids unnecessary charges.

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

We wanted certain new technologies from Imprivata, and Imprivata has those things now.

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

The system is almost perfect when it comes to its ease of use for end users. There is always...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Implementation and Training

Imprivata did some training for us. The training session that I attended was online, and it was...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Imprivata's customer service is better than our previous vendor's service was. Imprivata provides a...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF
Related Articles