Imprivata PatientSecure Comments

 

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Current Time Inside Cache Tag Helper: 9/26/2020 5:03:32 AM and Model.EvProductId = 188053

Commentary Summary

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User Commentary

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Director

Relationship

Imprivata is a good, nicely organized company. Imprivata is nicely driving our project plan and is...

Aug 2020
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Director

Functionality and Upgrades

The product is part of our long-term plans with the assumption that it remains able to do what we...

Aug 2020
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Director

Future Outlook

If nothing changes, we will be at the same satisfaction a year from now. If Imprivata does make...

Aug 2020
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Director

Other Observations & Comments

Everything is positive with Imprivata PatientSecure, except because of COVID-19, we have an issue...

Aug 2020
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VP/Other Executive

Implementation and Training

As we have continued to roll out Imprivata PatientSecure, things have gone very smoothly; the...

Oct 2019
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VP/Other Executive

Functionality and Upgrades

People are more accepting of a fingerprint than they are of getting their palm scanned, but if the...

Oct 2019
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Manager

Functionality and Upgrades

I think we had some other ideas of what the solution would do, but I guess that it works how...

Oct 2019
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Manager

Functionality and Upgrades

We haven't had any problems with the quality of the product. The system and its patient lookup...

Oct 2019
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Manager

Functionality and Upgrades

The check-in kiosk is really user friendly. Rather than having to type in names and dates of birth,...

Oct 2019
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Manager

Functionality and Upgrades

I think the benefit of the system for our providers is that they can easily identify patients....

Oct 2019
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Manager

Relationship

Imprivata is very responsive to us, and we have very good communication with them. They have set up...

Oct 2019
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Manager

Functionality and Upgrades

We have asked the vendor for a few options that didn't come with the product at the beginning. For...

Oct 2019
 Helpful

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Director

Functionality and Upgrades

We need to see whether we can get Imprivata to upgrade the product for us because we are getting...

Oct 2019
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Director

Functionality and Upgrades

We are able to catch the patients that say they were never seen here and locate them to know that...

Oct 2019
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Manager

Functionality and Upgrades

The system has biometric palm vein scans for our patients, so we have to enroll the patient at the...

Sep 2019
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Manager

Functionality and Upgrades

On the front end, the system does speed up our registration time. And in hospitals, we don’t make...

Sep 2019
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Manager

Relationship

Imprivata has been amazing to work with. They helped us with marketing and provided us with...

Sep 2019
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Manager

Interfacing and Integration

We are extremely satisfied with Imprivata PatientSecure. The system is super easy to use. We have...

Sep 2019
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Manager

Other Observations & Comments

We weren’t able to take advantage of one of the upgrades; I was a little frustrated with that. But...

Sep 2019
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Manager

Relationship

Biometric vein scanning is a newer thing to Imprivata, and they are working on upgrades and making...

Sep 2019
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Manager

Service and Support

Imprivata has really gone above and beyond to support anything that we have needed. Their service...

Sep 2019
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Manager

Relationship

We have had executives from Imprivata on-site. I was really impressed that they came to meet us and...

Sep 2019
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Manager

Relationship

My forecasted satisfaction for PatientSecure is very high. Patient safety, duplicate medical...

Sep 2019
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Manager

Relationship

Our relationship with Imprivata is pretty good. We have a representative who is involved in sales...

Aug 2019
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Manager

Lessons Learned

Products can always be better; users should never be satisfied. They should always want to improve...

Aug 2019
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Manager

Technology

Imprivata PatientSecure is our top initiative for patient access and safety because it helps us pick...

Aug 2019
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Manager

Functionality and Upgrades

Imprivata PatientSecure has mostly been well received by the patients. My staff members would say...

Aug 2019
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Manager

Functionality and Upgrades

We train people on a process to look for fraud. If identical twins came in, and if one had insurance...

Aug 2019
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Manager

Functionality and Upgrades

All managers and directors at the hospital have to look at every entry assigned to them for risk...

Aug 2019
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

Imprivata’s system has helped us reduce fraud, but I don’t know what our statistics are on the...

Aug 2019
 Helpful

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Analyst/Coordinator

Implementation and Training

Getting the Imprivata technology up and running was the easiest part. We just had to plug it in. We...

Aug 2019
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

For the most part, the system works well. However, we made some tweaks along the way and created...

Aug 2019
 Helpful

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Analyst/Coordinator

Relationship

Imprivata is very supportive. We actually have regular calls with them where they touch base and see...

Aug 2019
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Analyst/Coordinator

Other Observations & Comments

For the most part, patients are receptive to the system. A small percentage of patients refuses to...

Aug 2019
 Helpful

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Analyst/Coordinator

Relationship

Imprivata is really good at reaching out, communicating, and getting us any upgrades or enhancements...

Aug 2019
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Analyst/Coordinator

Functionality and Upgrades

Imprivata could do better at having a full picture of exactly what the product offers. We kind of...

Aug 2019
 Helpful

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Analyst/Coordinator

Lessons Learned

We would buy the system again, but we would want to know that it would be a long-term thing. We...

Aug 2019
 Helpful

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Analyst/Coordinator

ROI / Cost (care and feeding)

Imprivata avoids charging for every little thing, and they work with us when we dispute charges or...

Aug 2019
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

We have had to create some of our own reports in the system. The vendor is coming out with their own...

Aug 2019
 Helpful

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Manager

Relationship

Imprivata could have a tighter relationship with us. It seems that the only time we hear from them...

Aug 2019
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Director

Functionality and Upgrades

We absolutely love Imprivata. Our duplicate medical record rate is much lower than the national...

Aug 2019
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Director

Relationship

Our previous system used fingerprinting, but people have certain concerns with that. Some people...

Aug 2019
 Helpful

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Director

Service and Support

The system is part of our long-term plans. However, with the system's change of ownership, we have...

Feb 2019
 Helpful

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Director

Other Observations & Comments

I probably wouldn’t buy from Imprivata again. The system was on the cutting edge when HT Systems...

Feb 2019
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Director

Functionality and Upgrades

The reporting is lacking for things like duplicate medical records. The system does interface with...

Feb 2019
 Helpful

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Director

Functionality and Upgrades

The quality of the system is good. We don’t have a lot of problems with it. Our patients use it...

Feb 2019
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Director

Implementation and Training

Our training and implementation for Imprivata PatientSecure were pretty rocky. We had too many...

Feb 2019
 Helpful

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Director

Win/Loss - Why they were selected (by current clients)

We purchased Imprivata PatientSecure because of our outstanding relationship and experience with...

Feb 2019
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