Imprivata PatientSecure Comments

 

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Commentary Summary

Positive
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Neither
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Negative
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User Commentary

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Director

Other Observations & Comments

Imprivata PatientSecure is a little pricey, but if we were using it all the time, it would probably...

Oct 2020
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Director

Service and Support

Imprivata has kept all of their promises. They made it a point to step up and assist us during the...

Oct 2020
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Director

Lessons Learned

The implementation wasn't solely contingent on Imprivata. There were also some things that needed to...

Oct 2020
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Director

Functionality and Upgrades

I know that the vendor is bringing out some new technology. We will be seeing it soon. Imprivata has...

Oct 2020
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Director

Relationship

Imprivata's executives are very involved. I have personally had conversations with their CEO.

Oct 2020
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Director

Lessons Learned

My experience with the product so far has more to do with my own staff. My registration staff...

Oct 2020
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Director

Other Observations & Comments

We are not using this product in our emergency room at this point, and that is clearly a big player....

Oct 2020
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Director

Other Observations & Comments

I expect that the product will start putting a reminder in front of patients next month, maybe even...

Oct 2020
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Director

Other Observations & Comments

Our biggest challenge is training. If our scripting is not good, then we have to do something else...

Oct 2020
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Director

Other Observations & Comments

The average organization creates duplicate records for between 6% and 15% of the patients that they...

Oct 2020
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Director

Functionality and Upgrades

There are people who borrow their sibling's Medicaid card and go in saying that they are someone...

Oct 2020
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Director

Lessons Learned

The worst-case scenario would be if there were someone named John Doe who had a grandson that is a...

Oct 2020
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Director

Relationship

We recently worked on an upgrade with Imprivata, but it ended up behind. We haven't had the greatest...

Oct 2020
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Director

Future Outlook

Our organization wants to go toward some other functionality, but I don't see us leaving Imprivata...

Oct 2020
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Director

Relationship

We would definitely buy this product again, but I am not sure that we would purchase it again if...

Oct 2020
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Director

ROI / Cost (care and feeding)

Imprivata avoids nickel-and-diming. They have given us some very good pricing on our upgrades.

Oct 2020
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Director

Relationship

Imprivata is a good, nicely organized company. Imprivata is nicely driving our project plan and is...

Aug 2020
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Director

Functionality and Upgrades

The product is part of our long-term plans with the assumption that it remains able to do what we...

Aug 2020
 Helpful

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Director

Future Outlook

If nothing changes, we will be at the same satisfaction a year from now. If Imprivata does make...

Aug 2020
 Helpful

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Director

Other Observations & Comments

Everything is positive with Imprivata PatientSecure, except because of COVID-19, we have an issue...

Aug 2020
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