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Imprivata PatientSecure Comments
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KLAS Research Director - Dustin Cragun
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Dustin Cragun

Research Director

dustin.cragun@klasresearch.com

 
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User Commentary

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Manager

The vendor doesn’t charge us for support calls or things like that, but they do charge us for hand...

Apr 2021
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Manager

The implementation service team from the vendor worked really well with us. They did a lot of work...

Apr 2021
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Manager

The system has a few flaws in being able to get the scan just right. I am hoping our upgrades will...

Apr 2021
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Manager

We haven’t been able to use the system a lot due to COVID-19, so we have lost some time on the...

Apr 2021
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Manager

The vendor has kept their promises. They are a great support. Some of the enhancements that we have...

Apr 2021
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Analyst/Coordinator

In terms of our money's worth, I would not say that we have had a return on investment in the time...

Apr 2021
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VP/Other Executive

Imprivata has had a shift in some of their development focus, and it has frustrated us a little. We...

Apr 2021
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VP/Other Executive

A year ago, I would have rated the vendor really high. They have had a lot of turnover this past...

Apr 2021
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Director

Our use of Imprivata PatientSecure has declined because of COVID-19, and we do not have any plans to...

Apr 2021
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Director

When we got Imprivata PatientSecure, it was a whole new process, so we had to do training on...

Apr 2021
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Director

I did not have any interactions with Imprivata until we started talking about expansion. Now with...

Apr 2021
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Analyst/Coordinator

As a whole, we haven't had any issues with Imprivata at all. They have been pretty good to work...

Feb 2021
(0)
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Analyst/Coordinator

We use Imprivata PatientSecure primarily for registration. Imprivata PatientSecure is essentially a...

Feb 2021
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Analyst/Coordinator

We have a lot of self-check-in kiosks, and palm scanning is a super slick tool for those. The...

Feb 2021
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Analyst/Coordinator

We don't have anything against the vendor or their technology, but our organization didn’t ever see...

Feb 2021
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Analyst/Coordinator

We haven’t felt like we have been nickel-and-dimed for every little thing we have ever needed. The...

Feb 2021
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Analyst/Coordinator

With everything that has happened with COVID-19, we have not been using the system for a while now....

Feb 2021
(0)
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Analyst/Coordinator

Prior to COVID-19, we used the system for a number of years. We have had mixed adoption with some of...

Feb 2021
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Analyst/Coordinator

The palm scanning is pretty easy once a person is enrolled, and it does make things faster, but we...

Feb 2021
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Analyst/Coordinator

The vendor did come out with a new touchless option. It is the same system, but people don’t...

Feb 2021
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Manager

I like that the system is made of innovative technology. When it works, it does a nice job of...

Feb 2021
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Manager

The system is very slow, and it is a big piece of hardware. It is a bulky box thing, so it is hard...

Feb 2021
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Manager

The system does not seem to play well with our EHR. There always seems to be a period of downtime...

Feb 2021
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Director

Imprivata PatientSecure is a little pricey, but if we were using it all the time, it would probably...

Oct 2020
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Director

Imprivata has kept all of their promises. They made it a point to step up and assist us during the...

Oct 2020
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Director

The implementation wasn't solely contingent on Imprivata. There were also some things that needed to...

Oct 2020
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Director

I know that the vendor is bringing out some new technology. We will be seeing it soon. Imprivata has...

Oct 2020
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Director

Imprivata's executives are very involved. I have personally had conversations with their CEO.

Oct 2020
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Director

My experience with the product so far has more to do with my own staff. My registration staff...

Oct 2020
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Director

We are not using this product in our emergency room at this point, and that is clearly a big player....

Oct 2020
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Director

I expect that the product will start putting a reminder in front of patients next month, maybe even...

Oct 2020
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Director

Our biggest challenge is training. If our scripting is not good, then we have to do something else...

Oct 2020
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Director

The average organization creates duplicate records for between 6% and 15% of the patients that they...

Oct 2020
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Director

There are people who borrow their sibling's Medicaid card and go in saying that they are someone...

Oct 2020
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Director

The worst-case scenario would be if there were someone named John Doe who had a grandson that is a...

Oct 2020
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Director

We recently worked on an upgrade with Imprivata, but it ended up behind. We haven't had the greatest...

Oct 2020
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Director

Our organization wants to go toward some other functionality, but I don't see us leaving Imprivata...

Oct 2020
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Director

We would definitely buy this product again, but I am not sure that we would purchase it again if...

Oct 2020
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Director

Imprivata avoids nickel-and-diming. They have given us some very good pricing on our upgrades.

Oct 2020
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Director

Imprivata is a good, nicely organized company. Imprivata is nicely driving our project plan and is...

Aug 2020
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Director

The product is part of our long-term plans with the assumption that it remains able to do what we...

Aug 2020
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Director

If nothing changes, we will be at the same satisfaction a year from now. If Imprivata does make...

Aug 2020
(0)
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Director

Everything is positive with Imprivata PatientSecure, except because of COVID-19, we have an issue...

Aug 2020
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