Intelerad InSight PACS (Global) (Mostly UK) (formerly InSight PACS (Insignia)) Commentary
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Subject Expert
Eder Lagemann
Research Director
Commentary Summary
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User Commentary
Product
I would like more metrics in Intelerad InSight PACS. Nowadays, it is all about data. Everything is...
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Relationship, Operations
Intelerad’s support is amazing. They know exactly what we are on about. They know exactly what...
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Culture, Value
In terms of pricing, Intelerad InSight PACS could be cheaper. Intelerad should try and help as much...
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Operations
Intelerad’s training is really good. They do remote and on-site training, and all we need to do is...
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Product
We don't have an issue with any of the integrations in Intelerad InSight PACS, but the only thing is...
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Product, Value
Other than generic upgrades, nothing additional is done in Intelerad InSight PACS, so I would love...
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Relationship
I don't love the way we request support from Intelerad because we have to log a ticket and wait for...
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Operations, Product
Remote working for upgrades at a large scale sometimes doesn't work, so it would be nice to work...
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Culture
Intelerad might occasionally take a bit longer to do things, but they do everything that they say...
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Loyalty, Product
We are already sharing with other organizations like ours in our area. Even some external...
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Loyalty, Product
The system won't meet all of our needs until we do an upgrade. We have a specialty site, and some of...
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Culture, Relationship
Our relationship with Intelerad is a partnership. The vendor has their core product, but if we need...
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Relationship
Everyone from Intelerad is involved. I have no problems with getting access to the people who I need...
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Relationship
Intelerad has a lot of organizations like ours in their hands, so sometimes, their support isn't as...
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Culture, Value
Intelerad rarely bills us for any engineering time unless it is for a change to the system that we...
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Product
The system is really intuitive. Sometimes, it is a bit too flexible because people can do things...
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Operations
Intelerad implementations are never a problem. We often find something in the process that no...
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Loyalty, Relationship, Product
I have a really good relationship with Intelerad. Like any software, the system's upgrades sometimes...
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Operations, Product
Intelerad InSight PACS is a good product. It is intuitive and easy to use.
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Relationship
The support could be improved. It would be better to have a service in our language and more...
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Operations
Intelerad's team is very proactive when it comes to implementation training. They come to our site...
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Product
Intelerad is getting really good at doing integrations. We have integrated some nice solutions with...
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Product
The InSight PACS upgrades were slightly delayed, so we were slightly disappointed with that.
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Culture, Relationship
Intelerad pretty much sticks to their word. They are talking about more sophistication. I don't seem...
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Relationship
The vendor is obviously fully committed. They are fulfilling what they outlined they would do, but...
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Product
There are a lot of complicated things happening with the interface now. A lot of our users just want...
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Loyalty, Product
There is some extra functionality that will be cloud hosted. Those sorts of elements could improve...
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