MedInsight Data Analytics Solutions Commentary
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Subject Expert
Bradley Hunter
VP VBC, Payer, and CORE
Commentary Summary
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User Commentary
Loyalty, Product
We have transitioned from MedInsight’s legacy platform over to their new investment platform, which...
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Loyalty, Product
We leverage MedInsight Payer Analytics to look at opportunities from an organizational and growth...
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Product
MedInsight is making changes in their risk stratification system, and that is good. I haven't tested...
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Loyalty, Relationship, Operations
MedInsight is generally very good at answering questions. In some cases, we try to get a better...
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Operations
MedInsight Risk Analytics provides a comprehensive set of tools. The support is good and reliable....
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Product
Like everyone else, MedInsight has spawned many different flavors. We have a pretty plain vanilla...
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Product, Value
The tangible outcomes we have seen from working with MedInsight have definitely come with our...
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Product
The one area for improvement with MedInsight Payer Analytics is bursting capabilities in terms of...
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Relationship
With MedInsight, I want to mention the account management, involvement, and expertise. If we have a...
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Relationship
MedInsight is a valued partner for the unique things that they bring to the table. That is why they...
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Product
I would like MedInsight to focus on EHR ingestion. We have worked with other organizations that have...
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Loyalty, Relationship, Product
MedInsight’s actuarial side has done presentations about using community-level geographic data....
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Relationship, Product
MedInsight has performed well for us. They have made some major changes in their architecture and...
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Product
Historically, the most critical outcome of working with MedInsight is evaluating financial...
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Product
Because of the type of organization we are in, we get a lot of robust demand for integrating with...
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Relationship, Product
MedInsight is good at helping us create reports to understand our performance. However, we have to...
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Product
I would like to see more advanced analytics. The system is not doing machine learning. MedInsight...
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Relationship, Product
MedInsight does a good job monitoring things, especially when data is incorrect or looks funky. They...
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Loyalty, Relationship
I reached out to MedInsight seeking more engagement with them, and they listened. We had a few...
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Product
For interoperability with the system, we have to get all the extracts, load all the extracts in our...
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Operations, Product
End users like the solution. It is pretty intuitive when we train them. They find it easy to follow.
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Operations
MedInsight wants us to buy all these training sessions and stuff, but they only show us how to use...
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Loyalty, Relationship
I feel positive about the next year with the vendor because every time we give MedInsight feedback...
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Product
MedInsight did everything they were supposed to. I like how MedInsight Risk Analytics has the...
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Product
It is extremely easy to use and build the reports. The product has good visuals. We can build our...
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Loyalty, Value
It has been tough to get the return on investment. We are lagging behind a little on some of the...
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Operations
The training was solid, and the vendor was perfect. With support, we have no problems. We have never...
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Relationship, Product
We have had to map data from a new solution into MedInsight Risk Analytics, and MedInsight has been...
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Relationship, Operations
MedInsight isn’t overly proactive in trying to update us with new trainings, demos, or modules or in...
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Product
I would tell a peer that if they are looking for a data aggregator that combines multiple sources of...
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Product
One thing that would be nice to have in MedInsight Payer Analytics would be a predictive analytics...
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Product
A fair number of data integrity issues have popped up. MedInsight is just simply a complicated...
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Value
MedInsight is pretty pricey, but the price is reasonable. The overall product quality and upgrades...
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Loyalty, Value
MedInsight's product is part of our long-term plans because it does claims-based proxy pricing, and...
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Loyalty
I would not repurchase MedInsight Payer Analytics because I don't believe the product is developing...
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Loyalty, Product
MedInsight Payer Analytics is more difficult than before. It has had a few more false starts and...
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Product
MedInsight Payer Analytics is not a great end-user tool. It is a sophisticated engine, but it takes...
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Relationship
I have not heard anything good or bad about MedInsight’s phone and web support. I have direct access...
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Operations
Training is an opportunity for improvement with MedInsight. The challenge is that the training is...
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Relationship
My team has to constantly reach out to the vendor for updates on how our monthly refresh process is...
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Culture, Value
For the amount of money that we are paying the vendor, I would expect much more proactive service....
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Loyalty
We are not on the most recent version of MedInsight's product, and they have been talking about...
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Relationship, Product
We have experienced quite a bit of change in our data sources, and our data has required us to...
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Loyalty, Value
The vendor's employer portal is going away, and MedInsight is promoting a different product that is...
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Loyalty, Product
Some of MedInsight's competitors have a lot of groupers and things like that, but MedInsight has a...
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Relationship
There is a person at MedInsight who we meet with frequently, and we get really good support from...
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Relationship
MedInsight has been receptive and great to work with on an ongoing basis. They are always willing to...
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Product
What could be improved is turnaround times in terms of delivering data. I realize we send tons of...
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Product, Value
The Query Express tool can pull out specific populations by use and cost of services. The tool finds...
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Product
MedInsight’s new cloud base is a bit more complicated for end users to navigate.
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Loyalty, Product
We had quite a few questions about our last upgrade. After that upgrade, our risk scores changed...
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Loyalty, Product
MedInsight doesn't allow us to truly integrate clinical EMR data with claims data. The vendor is...
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Culture
We only receive executive involvement from MedInsight when they are trying to sell us something. We...
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Culture, Relationship
We would recommend MedInsight's system to an organization similar to ours, but we would suggest that...
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Relationship
MedInsight is always responsive, and they try to troubleshoot our issues. When we dig in and try to...
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Operations
The vendor doesn’t train. We have a lot of videos in the MedInsight portal that users can access. We...
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Culture, Relationship
The vendor keeps their promises, but it can take time for them to live up to their promises....
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Relationship, Product
As a MedInsight customer, we have some perfect months. We get the files and data we need, and users...
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Relationship, Product
Sometimes, we have some rockiness with MedInsight Payer Analytics. There are delays in trying to get...
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Operations
MedInsight holds various webinars that I believe people can sign up for each month, but those...
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Product
At one point, we had a couple of instances that were a little problematic because we were ahead of...
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Loyalty
MedInsight is working on upgrading us to a new platform that will hopefully speed up our refresh...
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Relationship
We would like to see better communication from MedInsight. We meet with them regularly, so normally,...
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Relationship
When MedInsight does their reconnaissance and sees that something is wrong, they are pretty good...
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Product, Value
I have had some good experiences with the components I have used in MedInsight Risk Analytics. I can...
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Relationship
I have been very impressed with the MedInsight people I have worked with, and I like them as people....
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Operations
MedInsight has been great to work with; everything I have asked of them, they have come through...
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Relationship, Operations
MedInsight Risk Analytics has been very helpful for me and the implementation and integration of my...
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Relationship
We have made some suggestions to MedInsight, and they have been very open. MedInsight does a nice...
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Relationship
I don't know how much MedInsight Risk Analytics costs, but I am a satisfied user. I like the...
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Culture, Value
MedInsight educates their customers well about the limitations of the product, and they hold to...
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Relationship
MedInsight has been fantastic, and I love the support team we have. They are phenomenal, and I can’t...
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Operations, Product
Upgrades in MedInsight Payer Analytics have been fairly smooth, and I have not had any surprises.
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Operations
One pain point with MedInsight is that they are working on some things we want, but those are not...
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Operations
I have a team member who is new to MedInsight's product and needs further training. The vendor has a...
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Relationship, Product
The product is pretty good the way it is, and it is pretty easy to set up queries and run analytics....
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Product
We have been frustrated with a huge hole in the readmission rate, which is a basic metric. We have...
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Product
What the vendor has currently just isn't meeting the needs of our organization. The product requires...
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Relationship, Operations
The vendor has a vision. We meet with the vendor regularly, and they always show up for those...
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Operations
We purchased the episode treatment group grouper because the EDW that we had lacked a grouper...
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Relationship
The vendor’s customer service team does good work, and they want to come through. We meet with them...
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Product, Value
Right now, our business is very different than it was a few years ago. Some things that made the...
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Loyalty, Relationship
If our relationship with our partner organization were to change, it would be very important that we...
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Culture, Relationship, Product
In general, MedInsight keeps all of their promises. However, one thing that I find problematic with...
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Culture, Value
MedInsight's product offers a bit more customization than other products. MedInsight is very good to...
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Relationship
MedInsight's support for lower-end questions is better than their support for higher-end questions....
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Product
Some analytics from the pharmacy are not embedded in the system. Not all the risk scores are in...
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Culture, Relationship
MedInsight has newsletters, but the newsletters are not consolidated, and not everybody gets them....
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Value
We compare our utilization to the benchmark, and we try to move in that direction. We have had...
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Relationship
MedInsight has come in to sit with us and talk strategically.
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Operations
MedInsight came up with some training that we can buy. But we told them no thanks.
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Product
The vendor needs to work on their visualization because we don’t want to have to license another...
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Product, Value
Overall, MedInsight Risk Analytics has been a good tool for us.
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Relationship
MedInsight’s support is top notch. They are very responsive and eager to help. If we call them and...
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Relationship
MedInsight is a good company. We enjoy working with them.
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Operations
MedInsight is always available when we need training. My team would benefit from some additional...
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Relationship
MedInsight is a trusted organization. They have a good foundation, and they provide excellent...
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Relationship, Value
MedInsight does a good job of keeping the scope and staying flexible. We have a good partnership. We...
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Loyalty, Product
In terms of integration, one solution doesn't do everything, so for something that we could have...
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Relationship
We have found a couple of things on our own, so the only area MedInsight could improve is proactive...
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Relationship, Product
I love using MedInsight’s solutions. They have what I consider to be best-in-class analytics...
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Relationship
The people and the technology have offered a great experience. The MedInsight account management...
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Relationship, Product
The only hitch MedInsight has is that if we are trying to develop something custom or new, they will...
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