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Merge PACS Commentary
Filtered view: (Large - 300K+ Studies)

Subject Expert
Monique Rasband
VP of Imaging & Oncology
KLAS VP of Imaging & Oncology - Monique Rasband
 
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User Commentary

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Manager

Relationship

I would not buy Merge PACS again. I don't like Merative's system. I have worked in other systems,...

Sep 2024
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(0)
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Manager

Operations

I don't have a lot of praise for Merge PACS. Part of that could be due to how it was designed here,...

Sep 2024
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Manager

Relationship

We have frequent calls with one of Merative's managers to discuss our issues. They are great about...

Sep 2024
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(0)
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Manager

Product

There are no issues with Merge PACS in terms of the quality of the studies. There are minimum...

Sep 2024
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(0)
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Manager

Culture

When Merge PACS was with Merge, it was terrible. That was a disaster, and the PACS was nothing like...

Aug 2024
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(0)
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Manager

Value

Doctors have asked for a million things, and we have a level of customization in Merge PACS that is...

Aug 2024
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(0)
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Manager

Product

Merative straightened themselves out over the last few years, and Merge PACS got a lot better. The...

Aug 2024
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(0)
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Manager

Product

Merge PACS is on the decline because they aren't handling tomosynthesis very well. Merative needs to...

Aug 2024
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(0)
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Manager

Value

There is a lot more functionality to Merge PACS that we don't need, but I don't know whether the...

Aug 2024
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(0)
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Manager

Relationship

Merative has gotten better people on phone support, and while we haven’t had a big issue lately, we...

Aug 2024
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(0)
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Manager

Product

Merative sometimes pulls upgrades off without a hitch, and sometimes they do not. Sometimes, things...

Aug 2024
||
(0)
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Manager

Product

Merge PACS has gotten a lot better, but if I were going to build a PACS from scratch, I wouldn’t...

Aug 2024
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(0)
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Manager

Relationship

Merge has good support once we get to the right people. I don't know whether the vendor is...

Aug 2024
||
(0)
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Manager

Loyalty, Product

Merative has been adding some new features to the latest version of the PACS, so that has been good....

Aug 2024
||
(0)
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Manager

Relationship, Operations

On our last update, it felt like Merge was spread thin. Things were not as organized as they had...

Aug 2024
||
(0)
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Manager

Product

Merge PACS is reliable, stable, and easy for us to use. It is also fairly easy for our team to...

Jul 2024
||
(0)
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Manager

Loyalty

One thing we have appreciated about Merative is that they are keeping an open mind about AI and how...

Jul 2024
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(0)
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Manager

Loyalty, Product

While we see Merge PACS as being a good product, we would like to see more development. It feels...

Jul 2024
||
(0)
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Director

Relationship

The support we have gotten from the vendor's team has been good, and the vendor's people are always...

Jul 2024
||
(0)
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Director

Relationship

The leaders who have been with Merative for a long time and who are still there are great. They work...

Jul 2024
||
(0)
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Director

Loyalty, Relationship

We have been using Merge PACS for quite a while now, and we have been through all of its phases and...

Jul 2024
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(0)
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Director

Loyalty, Relationship

It feels like the vendor's team is under a lot of pressure to hit certain numbers, and that always...

Jul 2024
||
(0)
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Director

Relationship, Product

We saw some improvement with Merative once they broke off from IBM, but now we are starting to feel...

Jul 2024
||
(0)
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Director

Relationship

Merative's support team is good. They have people who want to do the right thing and help us....

Jul 2024
||
(0)
 Thank you  Helpful

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Manager

Loyalty, Product

Merge PACS does handle our volume. That is one strength. That does rule out some other vendors in...

Jul 2024
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(0)
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Manager

Product

Reliability, data integrity, and accessibility would be the main things Merative could improve on....

Jul 2024
||
(0)
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Manager

Operations, Product

Our radiologists, who are the primary users of Merge PACS, would say they can do everything they...

Jul 2024
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(0)
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Manager

Loyalty

Our radiologists were brought onto Merge PACS because that is the solution our organization already...

Jun 2024
||
(0)
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Manager

Loyalty, Value

Merge PACS is part of our long-term plans. We haven't done an RFP anytime recently, so I don't know...

Jun 2024
||
(0)
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Director

Product

If anything, I would like to see functionality in Merge PACS to be able to follow up on problems...

May 2024
||
(0)
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Director

Relationship

I would tell someone considering Merative that Merge PACS is a very usable application and that...

May 2024
||
(0)
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Manager

Value

Merative likes to charge us for everything. Sometimes, they end up charging us for support requests,...

Mar 2024
||
(0)
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Manager

Relationship, Product

Merative is good at being proactive. I like the PACS a lot, especially compared to other PACS...

Mar 2024
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(0)
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Manager

Culture, Value

From my experience, sometimes Merative will try to sell us some promises that they can't hold up...

Mar 2024
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(0)
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Manager

Value

With Merge PACS, it seems like any customization is billable, and I don't run into that with a lot...

Feb 2024
||
(0)
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Manager

Operations, Product

There is a learning curve with Merge PACS compared to other PACS environments. I would like to see...

Feb 2024
||
(0)
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Physician

Value

Something that would add value to the product would be to continue to fold in more of the...

Jan 2024
||
(0)
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Physician

Loyalty, Product

At the Merative user conference, I saw their newest version and didn't see many new features. The...

Jan 2024
||
(0)
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Physician

Product

The product is like a Ford F-150. I have a Ford F-150, and in brutally cold weather, it just starts...

Jan 2024
||
(0)
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Manager

Loyalty, Product

The product is fine and meets our basic needs, but our radiologists are extremely dissatisfied. The...

Jan 2024
||
(0)
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Manager

Relationship

The vendor's after-hours support is offshore. That support comes from India, and those support...

Dec 2023
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(0)
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Manager

Relationship

Merative has put a lot of resources into building a monitoring system. The vendor is very proactive....

Dec 2023
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(0)
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Manager

Loyalty

Merative has said that the system isn't going away, but our biggest concern is that they will stop...

Dec 2023
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(0)
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Manager

Culture

The vendors told us that they had certain integrations, but those integrations didn't work nearly as...

Dec 2023
||
(0)
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Manager

Relationship, Product

Merative rewrote some codes for us in a previous update, and that helped us get the update.

Dec 2023
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(0)
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Manager

Product

There are a lot of different ways to set things up in Merge PACS, and getting certain features for...

Dec 2023
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(0)
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Manager

Operations

When there are upgrades for Merge PACS, we never want to be the first people to jump on those. We...

Dec 2023
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(0)
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Manager

Operations, Value

With every upgrade for Merge PACS, the vendor makes us purchase hours of training. We have direct...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

Merge PACS is valuable and functional for our high-volume environment. It works in a variety of...

Dec 2023
||
(0)
 Thank you  Helpful

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Manager

Relationship, Product

System stability and reliability are some recommendations of things that Merative could improve....

Dec 2023
||
(0)
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Manager

Relationship

As Merative has moved out of the shadow of their previous ownership, we have pushed them to be more...

Dec 2023
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(0)
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Analyst/Coordinator

Product

This is the only PACS that I have dealt with, but other users that I work with come from other...

Dec 2023
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(0)
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Analyst/Coordinator

Product

The product is a very user-friendly PACS, and it is very well supported. If we have a product...

Dec 2023
||
(0)
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CIO

Relationship

Things with Merative have been pretty bumpy. We had an incident recently. They have operations to do...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Loyalty, Value

We reached out to Merative because we are migrating another solution, and for their software to be...

Nov 2023
||
(0)
 Thank you  Helpful

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CIO

Value

I am a little annoyed at Merative at the moment. They have been nickel-and-diming since the...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship

The quality of customer support has changed with the acquisition. There is a cycle that we see often...

Nov 2023
||
(0)
 Thank you  Helpful

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Manager

Value

Merge PACS remains a very cost-competitive PACS, and despite sometimes feeling as though we are only...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Our overall experience with Merge PACS as a product has been positive, and we like the product....

Nov 2023
||
(0)
 Thank you  Helpful

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Manager

Product

Merative’s support for both macros and hanging protocols is good because we use macros heavily for a...

Nov 2023
||
(0)
 Thank you  Helpful

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Manager

Value

Merative nickel-and-dimes us a little, particularly when it comes to conversion efforts. They added...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

iConnect Enterprise Archive, the image-sharing platform that Merative provides, has been problematic...

Nov 2023
||
(0)
 Thank you  Helpful

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Physician

Product

There are a lot of problems with the PACS because it has not kept up with the rest of the industry....

Oct 2023
||
(0)
 Thank you  Helpful

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Physician

Product

The voice recognition the product uses is a proprietary version of MModal software, so I can't use...

Oct 2023
||
(0)
 Thank you  Helpful

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Physician

Product

The product is extremely user friendly for a radiologist. It is very intuitive because a radiologist...

Oct 2023
||
(0)
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Physician

Relationship

It has been a few years since the vendor said they were going to make a software fix for something,...

Oct 2023
||
(0)
 Thank you  Helpful

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Physician

Value

If we don't figure out our own workarounds, the vendor will charge us thousands of dollars for an...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Loyalty, Relationship

The last three upgrades didn't seem to do much. The vendor is not interested in any ongoing...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Operations, Product

It is very easy to learn how to use the product. It has a lot of things that make the workflow easy....

Oct 2023
||
(0)
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Physician

Product

The product has a pretty decent mammography viewer, including a 3D capability. It incorporates data...

Oct 2023
||
(0)
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Physician

Product

The system has good integration with our imaging solution for vascular work. Lots of things that...

Oct 2023
||
(0)
 Thank you  Helpful

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VP/Other Executive

Loyalty

We are doing well with Merge PACS and will be moving forward with the latest upgrade next year. We...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Operations, Product

Merge PACS is stable and reliable. We don't have downtime, and even with our latest upgrade, we...

Oct 2023
||
(0)
 Thank you  Helpful

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VP/Other Executive

Relationship

The vendor's support has been better, and it feels like more members of the team are up to speed and...

Oct 2023
||
(0)
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