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Merge PACS
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Monique Rasband
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User Commentary

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Director

Relationship

Merative works really well with us. They truly have a partnership with us. If we have new needs, we...

Aug 2023
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Director

Product

I like that we have a backup solution with Merge PACS. If we are trying to do an upgrade or...

Aug 2023
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Director

Loyalty, Relationship

Merative has done a good job of going in the right direction with the cloud. We are still not there...

Aug 2023
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Director

Relationship

Merative has been more proactive and responsive overall since the acquisition. They have been better...

Aug 2023
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Director

Operations

Merative has been good with their continuing education sessions and training. They recently had a...

Aug 2023
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Director

Relationship

We have seen an uptick in support and feel it is better, but also the team is more experienced and...

Aug 2023
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Director

Relationship

Merge PACS is good, it is reliable, and we have a lot of stability. I think sometimes we take that...

Aug 2023
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Director

Loyalty, Relationship

We would like to see Merative move faster when it comes to innovation. I am sure some innovation was...

Aug 2023
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Director

Loyalty, Relationship

One of the things I have appreciated over the years is the stability and talent of the leadership...

Aug 2023
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Director

Relationship, Operations

We recently went through an implementation, and there were a few bumps, but the bumps were not more...

Aug 2023
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Director

Relationship

One thing I have appreciated as we have grown and as Merative has grown is that we work well with...

Aug 2023
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Director

Relationship

The support is solid, and we work with people who have a deep knowledge of our systems and our...

Aug 2023
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Director

Loyalty, Product

It feels like Merge PACS has been in a good rhythm with updates and getting out new releases. We...

Aug 2023
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Director

Relationship

The Merative team is the best team we work with, all vendors considered. We have our issues, and we...

Aug 2023
||
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Director

Relationship, Product

We have had some interesting changes in our healthcare system and now work in a more hybrid and...

Aug 2023
||
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Director

Loyalty, Relationship

The Merge Healthcare team is coming out of a blue fog from the IBM period, and that fog has really...

Aug 2023
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Manager

Product

Merge PACS does a lot of things in a weird and unconventional way that is very difficult to convey...

Jul 2023
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Manager

Operations

Merative had good training. I went to a lot of the training. And they came on-site.

Jul 2023
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Manager

Operations, Product

Merge PACS has gotten more difficult with its upgrades. Merative comes out with new stuff all the...

Jul 2023
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Manager

Relationship

Merative’s support has been pretty good. We have to call in the morning, so the support people are a...

Jul 2023
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Manager

Product

Merge PACS’ worklist functionality is pretty good. It lets us move stuff around. We even use the...

Jul 2023
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Manager

Product

A few years ago, Merative changed the privileges in Merge PACS. They made it more of an enterprise...

Jul 2023
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Manager

Product

Merative could push the worklist down to the modalities like a regular RIS vendor would instead of...

Jul 2023
||
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Manager

Loyalty, Value

We bought Merge PACS because it was the cheaper option. And we have had it for years. We have...

Jul 2023
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Manager

Relationship

Merative does not always keep their promises, but they have been better. And Merge PACS has gotten...

Jul 2023
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Manager

Operations, Product

We recently did an upgrade, and that was seamless and smooth. We felt that the vendor's preplanning...

May 2023
||
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Manager

Relationship

We appreciate how responsive the vendor's support team is, and we like the vendor's ticketing...

May 2023
||
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Manager

Relationship

Merative's support is good, and they have an after-hours team in India. The handoff from the...

May 2023
||
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Manager

Loyalty

We have talked about moving to the cloud, and we have looked at some options. Merative's team...

May 2023
||
(0)
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Manager

Loyalty, Relationship

The vendor's support team is excellent. We have been with the vendor for a long time, and we have...

May 2023
||
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Manager

Operations

We have some issues that Merative swore were big, hot items that would be resolved, and those things...

May 2023
||
(0)
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Manager

Operations, Product

There are some functions that Merative brought into the product that really sounded great, but the...

May 2023
||
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Physician

Loyalty, Loyalty, Product, Product

The solution is a functional, successful, no-frills PACS product. I work with a different PACS...

Apr 2023
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(0)
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Physician

Operations, Operations

We have a train-the-trainer setup where Merative’s folks train our PACS supervisors. The vendor is...

Apr 2023
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Physician

Value, Value

Every upgrade costs us, and we also pay a monthly fee. Most software companies in the medical world...

Apr 2023
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Manager

Relationship

Merative isn’t very proactive. They are mostly reactive when we call, but most of the time, the...

Apr 2023
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(0)
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Manager

Relationship, Product

Merative doesn’t have the flexibility to automate processes or to make the changes we want if other...

Apr 2023
||
(0)
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Manager

Product

I would tell a peer that Merge PACS is okay for a basic PACS, but there are probably better systems...

Apr 2023
||
(0)
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Manager

Product

Merge PACS is a stable PACS system, but it is not being developed as a future PACS system. It is...

Apr 2023
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(0)
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Manager

Product

Merative doesn’t have any load-balancing testing software. We have a dedicated testing system, but...

Apr 2023
||
(0)
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Manager

Loyalty

Merative has a terrible API that is not very flexible. They have to use a product developed by IBM,...

Apr 2023
||
(0)
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Manager

Product

Our providers use the Merge PACS viewer over our other viewer because it is easier to use.

Apr 2023
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(0)
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Manager

Product

I know Merge PACS has the ability to integrate with a couple of other products, but I would like to...

Apr 2023
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Manager

Product

I like that the hanging protocols are easy to build in Merge PACS compared to other PACS that I have...

Apr 2023
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(0)
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Manager

Product

The biggest improvement I would like to see with Merge PACS is performance when viewing tomography....

Apr 2023
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Director

Relationship

The vendor has really been proactive in working on some things that we needed to get changed for our...

Mar 2023
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Director

Product

I really like all of Merge PACS. It is what we have used for an extended amount of time. In another...

Mar 2023
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Director

Loyalty

We can’t use Merge PACS for mammography, and the vendor has done a lot of things, but those things...

Mar 2023
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Manager

Relationship, Product

Instead of storing images in the PACS, the vendor went to what is called an integrated mode. So the...

Feb 2023
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Manager

Loyalty

The number-one reason we bought the PACS was that it integrated with so many different systems.

Feb 2023
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Manager

Product

For a PACS, the system is very intuitive. The PACS does everything we need.

Feb 2023
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Manager

Operations, Product

With upgrades for the product, the vendor eventually gets everything worked out, but we are a large...

Feb 2023
||
(0)
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Manager

Relationship

Merge Healthcare has business hours during the day. Their support is very good. The vendor's support...

Feb 2023
||
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Manager

Relationship

Even though there has been a lot of change, we can get the vendor's executives on the phone. We can...

Feb 2023
||
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Manager

Loyalty

With the merger, we put a lot of money into this solution. So it is our go-forward platform.

Feb 2023
||
(0)
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Manager

Loyalty, Product

We struggle with data migration in the system on the back end, and that has caused a mess on our...

Jan 2023
||
(0)
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Manager

Operations

The training person for Merge PACS is absolutely amazing.

Jan 2023
||
(0)
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CIO

Loyalty

We are looking forward to seeing where Merge PACS goes with all of the new things coming in version...

Jan 2023
||
(0)
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CIO

Loyalty, Relationship

I will give credit to the previous leadership team for sticking in there. I don't know how they did...

Jan 2023
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Manager

Product

Merge PACS is our least stable PACS product, and we would like it to be more stable. The product...

Dec 2022
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Manager

Loyalty, Relationship

There are signs of improvement. For example, the transition to Merative has allowed the vendor to...

Dec 2022
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Manager

Relationship, Operations

The vendor holds user group meetings where they talk about things users are doing, but we don’t...

Dec 2022
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(0)
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Manager

Product

The integrated system is a benefit, and when the system works, it works smoothly.

Dec 2022
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(0)
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VP/Other Executive

Loyalty, Product

The software for Merge PACS is a little sluggish. The original PACS company, DR Systems, was founded...

Dec 2022
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VP/Other Executive

Product, Value

Merge PACS doesn’t play well in the sandbox with other systems when exchanging information, and...

Dec 2022
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VP/Other Executive

Loyalty, Relationship, Product

The product has had a great run, but it is showing its age now. We need a more versatile, preferably...

Dec 2022
||
(0)
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Director

Relationship, Product

Overall, Merge PACS is a good system. I have seen it grow into what it is now. Merge PACS is one of...

Dec 2022
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Director

Loyalty, Value

Our PACS team is very happy with the system. We feel that the system has more to offer than other...

Dec 2022
||
(0)
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Director

Product

Our radiologists find Merge PACS to be very easy to use compared to another product. There are some...

Dec 2022
||
(0)
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Director

Relationship, Product

We would like the vendor to improve some of the functionality issues that we are currently seeing in...

Dec 2022
||
(0)
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Director

Relationship

We aren't the only people using the system, so we would like the vendor to anticipate our concerns...

Dec 2022
||
(0)
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Director

Operations

In terms of its implementation, I would like the vendor to work more closely with our IT teams so...

Dec 2022
||
(0)
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VP/Other Executive

Loyalty

Merge PACS is good, but we would like to see some things refreshed. The system is good enough, but...

Nov 2022
||
(0)
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VP/Other Executive

Relationship, Product

Merative has been going through a stabilization period, which we do appreciate. We have not had any...

Nov 2022
||
(0)
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VP/Other Executive

Relationship

The support is getting better, and it feels like more people are cross-trained and empowered to jump...

Nov 2022
||
(0)
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Manager

Relationship, Product

Merge PACS works pretty well for us. We keep expanding the system, and we have even converted some...

Oct 2022
||
(0)
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Manager

Relationship, Product

Merative is always tweaking things and making them better. The vendor is always moving forward. They...

Oct 2022
||
(0)
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Manager

Operations, Product

Our end users are pretty happy with Merge PACS. Whenever we hire a new person who has never used...

Oct 2022
||
(0)
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Manager

Relationship, Product

It requires some attention and awareness to understand when something isn't looking right in the...

Oct 2022
||
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Manager

Loyalty, Value

We have looked at some other vendors and products, and we have found that Merative's price point is...

Oct 2022
||
(0)
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Manager

Product

Merge PACS has a pretty weak back end when it comes to moving images.

Oct 2022
||
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