Merge PACS Commentary
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Monique Rasband
VP of Imaging, Cardiology, Oncology
KLAS VP of Imaging, Cardiology, Oncology - Monique Rasband
 
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User Commentary

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Director

Loyalty, Relationship

It feels like the vendor's team is under a lot of pressure to hit certain numbers, and that always...

Jul 2024
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Director

Relationship, Product

We saw some improvement with Merative once they broke off from IBM, but now we are starting to feel...

Jul 2024
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Director

Relationship

Merative's support team is good. They have people who want to do the right thing and help us....

Jul 2024
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Manager

Loyalty, Product

Merge PACS does handle our volume. That is one strength. That does rule out some other vendors in...

Jul 2024
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Manager

Product

Reliability, data integrity, and accessibility would be the main things Merative could improve on....

Jul 2024
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Manager

Operations, Product

Our radiologists, who are the primary users of Merge PACS, would say they can do everything they...

Jul 2024
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Manager

Product, Value

I like that Merge PACS is customizable for radiology and hemodynamics. Merative has done a great job...

Jun 2024
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Manager

Operations, Product

With ease of use, there are some slight nuances that come with Merge PACS. I equate it to an iPhone...

Jun 2024
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Manager

Operations

The vendor is very hands on with upgrades. We are going through an implementation, and it is taking...

Jun 2024
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Manager

Loyalty

Our radiologists were brought onto Merge PACS because that is the solution our organization already...

Jun 2024
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Manager

Loyalty, Value

Merge PACS is part of our long-term plans. We haven't done an RFP anytime recently, so I don't know...

Jun 2024
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Director

Product

If anything, I would like to see functionality in Merge PACS to be able to follow up on problems...

May 2024
||
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Director

Relationship

I would tell someone considering Merative that Merge PACS is a very usable application and that...

May 2024
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Manager

Relationship, Product

Merge PACS is an excellent product, and Merative is a great company to work with.

May 2024
||
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Manager

Product, Value

Things have been going pretty smoothly since we upgraded Merge PACS. We haven't really had a whole...

May 2024
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Manager

Relationship

Overall, the support seems to have gone down a little. A lot of times during the day, we call in,...

May 2024
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Manager

Loyalty, Product

With Merge PACS, the only issue we have that is kind of not resolved is an interface with our...

May 2024
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Manager

Product

One of the holdups for our movement to the cloud is that Merative omitted a few items we needed...

May 2024
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Manager

Relationship

We have a pretty good relationship with the people from Merative who are assigned to us. We talk to...

May 2024
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Manager

Product

Merge PACS is solid for a particular specialty, and the providers in that specialty seem to love it....

Apr 2024
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Manager

Product

Merge PACS is not the best solution for a larger organization with a lot of practices, but it is a...

Apr 2024
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Manager

Operations

Merative needs to do more discovery with their implementation process. They failed to notice that we...

Apr 2024
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Manager

Relationship

A couple of times when we were in crisis, Merative only had a few available analysts. It is very...

Apr 2024
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Director

Loyalty, Relationship

Merative has been a partner for us for a while. We have actually utilized them for a lot. We...

Mar 2024
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Director

Operations

Things were a little negative during the first migration or upgrade to our hardware with Merative....

Mar 2024
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Director

Operations

Merative had an on-site trainer with us, and they traveled to multiple sites and worked with...

Mar 2024
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Director

Loyalty, Value

We are interested in cloud-based solutions, so a cloud-based PACS is a wish-list item in a way....

Mar 2024
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Manager

Product, Value

Launching an application takes time, so providers want more and more time where they are productive...

Mar 2024
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Manager

Product

I like the freedom and flexibility of being able to change things in Merge PACS and customize them...

Mar 2024
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Manager

Value

Merative likes to charge us for everything. Sometimes, they end up charging us for support requests,...

Mar 2024
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Manager

Relationship, Product

Merative is good at being proactive. I like the PACS a lot, especially compared to other PACS...

Mar 2024
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Manager

Culture, Value

From my experience, sometimes Merative will try to sell us some promises that they can't hold up...

Mar 2024
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Manager

Value

With Merge PACS, it seems like any customization is billable, and I don't run into that with a lot...

Feb 2024
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Manager

Operations, Product

There is a learning curve with Merge PACS compared to other PACS environments. I would like to see...

Feb 2024
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Physician

Value

Something that would add value to the product would be to continue to fold in more of the...

Jan 2024
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Physician

Loyalty, Product

At the Merative user conference, I saw their newest version and didn't see many new features. The...

Jan 2024
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Physician

Product

The product is like a Ford F-150. I have a Ford F-150, and in brutally cold weather, it just starts...

Jan 2024
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Manager

Loyalty, Product

The product is fine and meets our basic needs, but our radiologists are extremely dissatisfied. The...

Jan 2024
||
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Manager

Product

The blue thumbtacks in the system need to stand out more so that they don't get accidentally...

Jan 2024
||
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Manager

Product

The system has flaws in terms of pulling similar studies when different organizations call a study...

Jan 2024
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Manager

Operations, Product

When there is an upgrade for the system, nothing should change for users, but the users should be...

Jan 2024
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VP/Other Executive

Loyalty, Product, Value

Since I'm on an older version of the product, it doesn't have all the new bells and whistles that...

Dec 2023
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Manager

Relationship

The vendor's after-hours support is offshore. That support comes from India, and those support...

Dec 2023
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Manager

Relationship

Merative has put a lot of resources into building a monitoring system. The vendor is very proactive....

Dec 2023
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Manager

Loyalty

Merative has said that the system isn't going away, but our biggest concern is that they will stop...

Dec 2023
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Manager

Culture

The vendors told us that they had certain integrations, but those integrations didn't work nearly as...

Dec 2023
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Manager

Relationship, Product

Merative rewrote some codes for us in a previous update, and that helped us get the update.

Dec 2023
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(0)
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Manager

Product

There are a lot of different ways to set things up in Merge PACS, and getting certain features for...

Dec 2023
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Manager

Operations

When there are upgrades for Merge PACS, we never want to be the first people to jump on those. We...

Dec 2023
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Manager

Operations, Value

With every upgrade for Merge PACS, the vendor makes us purchase hours of training. We have direct...

Dec 2023
||
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Manager

Loyalty, Value

We like the PACS, but we don't like that Merative charges us quite a bit. The vendor charges...

Dec 2023
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Manager

Relationship

We like Merge PACS as a product, but the support has been mediocre and on and off. Things have been...

Dec 2023
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CEO/President

Loyalty

We recently met with the vendor's team, and we were happy that things were getting back to the good...

Dec 2023
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CEO/President

Relationship, Product

The vendor has been good to work with when it comes to third-party AI vendors. Merative has proven...

Dec 2023
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CEO/President

Relationship

The vendor's support is getting better. Merative is getting into their rhythm and sorting out their...

Dec 2023
||
(0)
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CEO/President

Loyalty, Relationship

Merative's executives and leaders are good. They listen to us. We appreciate the changes that they...

Dec 2023
||
(0)
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CEO/President

Loyalty, Relationship

Merge PACS has been a good PACS. It is reliable. We saw a dip in the vendor's support and innovation...

Dec 2023
||
(0)
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Manager

Product

The mammo piece of the product is a little hard to use, but that is probably because we are not on...

Dec 2023
||
(0)
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Manager

Relationship

The vendor meets with us regularly, and they talk to us about all their products. They talk to us...

Dec 2023
||
(0)
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Manager

Product

Merge PACS is valuable and functional for our high-volume environment. It works in a variety of...

Dec 2023
||
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Manager

Relationship, Product

System stability and reliability are some recommendations of things that Merative could improve....

Dec 2023
||
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Manager

Relationship

As Merative has moved out of the shadow of their previous ownership, we have pushed them to be more...

Dec 2023
||
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Analyst/Coordinator

Product

This is the only PACS that I have dealt with, but other users that I work with come from other...

Dec 2023
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Analyst/Coordinator

Product

The product is a very user-friendly PACS, and it is very well supported. If we have a product...

Dec 2023
||
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CIO

Relationship

Things with Merative have been pretty bumpy. We had an incident recently. They have operations to do...

Nov 2023
||
(0)
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CIO

Loyalty, Value

We reached out to Merative because we are migrating another solution, and for their software to be...

Nov 2023
||
(0)
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CIO

Value

I am a little annoyed at Merative at the moment. They have been nickel-and-diming since the...

Nov 2023
||
(0)
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CIO

Relationship

The quality of customer support has changed with the acquisition. There is a cycle that we see often...

Nov 2023
||
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Manager

Value

Merge PACS remains a very cost-competitive PACS, and despite sometimes feeling as though we are only...

Nov 2023
||
(0)
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Manager

Relationship

Our overall experience with Merge PACS as a product has been positive, and we like the product....

Nov 2023
||
(0)
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Manager

Product

Merative’s support for both macros and hanging protocols is good because we use macros heavily for a...

Nov 2023
||
(0)
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Manager

Value

Merative nickel-and-dimes us a little, particularly when it comes to conversion efforts. They added...

Nov 2023
||
(0)
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Manager

Relationship, Product

iConnect Enterprise Archive, the image-sharing platform that Merative provides, has been problematic...

Nov 2023
||
(0)
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Manager

Relationship, Product

Some of the low points of working with Merative are their application architecture and their ability...

Nov 2023
||
(0)
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Manager

Product

In general, things are okay with the system, but we are still waiting for someone to build a better...

Nov 2023
||
(0)
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Manager

Operations

The projects we do with Merative drag on forever, and the vendor's project management leaves a lot...

Nov 2023
||
(0)
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Analyst/Coordinator

Product, Value

We are always scared to do upgrades; the vendor fixes a couple of issues but breaks several other...

Nov 2023
||
(0)
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Analyst/Coordinator

Relationship

Since the company moved from IBM to Merative, the support has been less than desirable

Nov 2023
||
(0)
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Physician

Product

There are a lot of problems with the PACS because it has not kept up with the rest of the industry....

Oct 2023
||
(0)
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Physician

Product

The voice recognition the product uses is a proprietary version of MModal software, so I can't use...

Oct 2023
||
(0)
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Physician

Product

The product is extremely user friendly for a radiologist. It is very intuitive because a radiologist...

Oct 2023
||
(0)
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Physician

Relationship

It has been a few years since the vendor said they were going to make a software fix for something,...

Oct 2023
||
(0)
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Physician

Value

If we don't figure out our own workarounds, the vendor will charge us thousands of dollars for an...

Oct 2023
||
(0)
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Physician

Loyalty, Relationship

The last three upgrades didn't seem to do much. The vendor is not interested in any ongoing...

Oct 2023
||
(0)
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Physician

Operations, Product

It is very easy to learn how to use the product. It has a lot of things that make the workflow easy....

Oct 2023
||
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Physician

Product

The product has a pretty decent mammography viewer, including a 3D capability. It incorporates data...

Oct 2023
||
(0)
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Physician

Product

The system has good integration with our imaging solution for vascular work. Lots of things that...

Oct 2023
||
(0)
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VP/Other Executive

Loyalty

We are doing well with Merge PACS and will be moving forward with the latest upgrade next year. We...

Oct 2023
||
(0)
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VP/Other Executive

Operations, Product

Merge PACS is stable and reliable. We don't have downtime, and even with our latest upgrade, we...

Oct 2023
||
(0)
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VP/Other Executive

Relationship

The vendor's support has been better, and it feels like more members of the team are up to speed and...

Oct 2023
||
(0)
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Director

Relationship

Merative works really well with us. They truly have a partnership with us. If we have new needs, we...

Aug 2023
||
(0)
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Director

Product

I like that we have a backup solution with Merge PACS. If we are trying to do an upgrade or...

Aug 2023
||
(0)
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Manager

Culture, Product

Merge PACS works as advertised so far. It is fairly easy to use. One strength of Merge PACS is that...

Aug 2023
||
(0)
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Director

Loyalty, Relationship

Merative has done a good job of going in the right direction with the cloud. We are still not there...

Aug 2023
||
(0)
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Director

Relationship

Merative has been more proactive and responsive overall since the acquisition. They have been better...

Aug 2023
||
(0)
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Director

Operations

Merative has been good with their continuing education sessions and training. They recently had a...

Aug 2023
||
(0)
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Director

Relationship

We have seen an uptick in support and feel it is better, but also the team is more experienced and...

Aug 2023
||
(0)
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Director

Relationship

Merge PACS is good, it is reliable, and we have a lot of stability. I think sometimes we take that...

Aug 2023
||
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Director

Loyalty, Relationship

We would like to see Merative move faster when it comes to innovation. I am sure some innovation was...

Aug 2023
||
(0)
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Director

Loyalty, Relationship

One of the things I have appreciated over the years is the stability and talent of the leadership...

Aug 2023
||
(0)
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Director

Relationship, Operations

We recently went through an implementation, and there were a few bumps, but the bumps were not more...

Aug 2023
||
(0)
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Director

Relationship

One thing I have appreciated as we have grown and as Merative has grown is that we work well with...

Aug 2023
||
(0)
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Director

Relationship

The support is solid, and we work with people who have a deep knowledge of our systems and our...

Aug 2023
||
(0)
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Director

Loyalty, Product

It feels like Merge PACS has been in a good rhythm with updates and getting out new releases. We...

Aug 2023
||
(0)
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Director

Relationship

The Merative team is the best team we work with, all vendors considered. We have our issues, and we...

Aug 2023
||
(0)
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Director

Relationship, Product

We have had some interesting changes in our healthcare system and now work in a more hybrid and...

Aug 2023
||
(0)
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Director

Loyalty, Relationship

The Merge Healthcare team is coming out of a blue fog from the IBM period, and that fog has really...

Aug 2023
||
(0)
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Manager

Product

Merge PACS does a lot of things in a weird and unconventional way that is very difficult to convey...

Jul 2023
||
(0)
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Manager

Operations

Merative had good training. I went to a lot of the training. And they came on-site.

Jul 2023
||
(0)
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Manager

Operations, Product

Merge PACS has gotten more difficult with its upgrades. Merative comes out with new stuff all the...

Jul 2023
||
(0)
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Manager

Relationship

Merative’s support has been pretty good. We have to call in the morning, so the support people are a...

Jul 2023
||
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Manager

Product

Merge PACS’ worklist functionality is pretty good. It lets us move stuff around. We even use the...

Jul 2023
||
(0)
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Manager

Product

A few years ago, Merative changed the privileges in Merge PACS. They made it more of an enterprise...

Jul 2023
||
(0)
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Manager

Product

Merative could push the worklist down to the modalities like a regular RIS vendor would instead of...

Jul 2023
||
(0)
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Manager

Loyalty, Value

We bought Merge PACS because it was the cheaper option. And we have had it for years. We have...

Jul 2023
||
(0)
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Manager

Relationship

Merative does not always keep their promises, but they have been better. And Merge PACS has gotten...

Jul 2023
||
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