Merge PACS Commentary
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Subject Expert
Monique Rasband
VP of Imaging & Oncology
Commentary Summary
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User Commentary
Relationship
Merative is in their second year of owning the company, and we have not had a whole lot of...
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Operations
If someone were considering going with Merge PACS, my advice would be to sit down with their...
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Relationship, Operations
I would like Merative to put a training program in place for customers. That way, if a customer...
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Loyalty, Product
Merge PACS is fairly reliable. We have been using it for years. But it feels dated. There is a lot...
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Operations
Training has been condensed since the vendor became Merative. It is incredibly basic and short and...
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Loyalty, Value
I like how configurable Merge PACS is. We almost fully support it ourselves. We have been using it...
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Relationship
There are many good leaders who have been with the vendor for a long time, and I am happy about...
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Relationship
The vendor's team has been proactive about reaching out and checking in. Merative's support team has...
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Operations
We recently did a strong upgrade with training that matched our processes. I think it was the best...
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Relationship
The vendor's support is getting better, and we feel like some of the newer people who the vendor has...
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Operations, Product
We recently did an upgrade. It was the best upgrade we have done since we started with Merge PACS....
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Relationship
We have seen some changes recently. One thing I will credit the vendor with is that they try to fix...
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Product
Once we got used to the workflow in Merge PACS, the work lists and the solution itself became fairly...
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Product
I don't know whether this has anything particularly to do with our setup or whether this just...
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Relationship
Merative could do further investigation into issues. This might not be even specific to Merge PACS,...
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Operations
It would probably be helpful to have more knowledgeable implementation specialists. I know that...
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Relationship
I would not buy Merge PACS again. I don't like Merative's system. I have worked in other systems,...
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Operations
I don't have a lot of praise for Merge PACS. Part of that could be due to how it was designed here,...
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Relationship
We have frequent calls with one of Merative's managers to discuss our issues. They are great about...
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Product
There are no issues with Merge PACS in terms of the quality of the studies. There are minimum...
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Culture
When Merge PACS was with Merge, it was terrible. That was a disaster, and the PACS was nothing like...
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Value
Doctors have asked for a million things, and we have a level of customization in Merge PACS that is...
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Product
Merative straightened themselves out over the last few years, and Merge PACS got a lot better. The...
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Product
Merge PACS is on the decline because they aren't handling tomosynthesis very well. Merative needs to...
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Value
There is a lot more functionality to Merge PACS that we don't need, but I don't know whether the...
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Relationship
Merative has gotten better people on phone support, and while we haven’t had a big issue lately, we...
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Product
Merative sometimes pulls upgrades off without a hitch, and sometimes they do not. Sometimes, things...
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Product
Merge PACS has gotten a lot better, but if I were going to build a PACS from scratch, I wouldn’t...
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Relationship
Merge has good support once we get to the right people. I don't know whether the vendor is...
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Loyalty, Product
Merative has been adding some new features to the latest version of the PACS, so that has been good....
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Relationship, Operations
On our last update, it felt like Merge was spread thin. Things were not as organized as they had...
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Product
Merge PACS is reliable, stable, and easy for us to use. It is also fairly easy for our team to...
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Loyalty
One thing we have appreciated about Merative is that they are keeping an open mind about AI and how...
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Loyalty, Product
While we see Merge PACS as being a good product, we would like to see more development. It feels...
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Relationship
The support we have gotten from the vendor's team has been good, and the vendor's people are always...
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Relationship
The leaders who have been with Merative for a long time and who are still there are great. They work...
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Loyalty, Relationship
We have been using Merge PACS for quite a while now, and we have been through all of its phases and...
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Operations
The planning and implementation for Merge PACS are all pretty quick and precise. Merative has been...
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Loyalty, Product
Merge PACS has been great. It has been very responsive. We have rarely had any downtime. We get our...
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Relationship
Merative’s support is very proactive. A lot of times they are resolving things that I haven't had...
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Product
We reviewed a few new PACS solutions. There is a little more simplicity to some of the newer ones. I...
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Product
Merge PACS integrates with our RIS system, but it is the same vendor. It is integrated with the AI...
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Value
Merative avoids charging for every little thing. They have been very good to work with, and they...
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Loyalty, Relationship
It feels like the vendor's team is under a lot of pressure to hit certain numbers, and that always...
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Relationship, Product
We saw some improvement with Merative once they broke off from IBM, but now we are starting to feel...
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Relationship
Merative's support team is good. They have people who want to do the right thing and help us....
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Loyalty, Product
Merge PACS does handle our volume. That is one strength. That does rule out some other vendors in...
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Product
Reliability, data integrity, and accessibility would be the main things Merative could improve on....
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Operations, Product
Our radiologists, who are the primary users of Merge PACS, would say they can do everything they...
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Product, Value
I like that Merge PACS is customizable for radiology and hemodynamics. Merative has done a great job...
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Operations, Product
With ease of use, there are some slight nuances that come with Merge PACS. I equate it to an iPhone...
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Operations
The vendor is very hands on with upgrades. We are going through an implementation, and it is taking...
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Loyalty
Our radiologists were brought onto Merge PACS because that is the solution our organization already...
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Loyalty, Value
Merge PACS is part of our long-term plans. We haven't done an RFP anytime recently, so I don't know...
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Product
If anything, I would like to see functionality in Merge PACS to be able to follow up on problems...
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Relationship
I would tell someone considering Merative that Merge PACS is a very usable application and that...
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Relationship, Product
Merge PACS is an excellent product, and Merative is a great company to work with.
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Product, Value
Things have been going pretty smoothly since we upgraded Merge PACS. We haven't really had a whole...
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Relationship
Overall, the support seems to have gone down a little. A lot of times during the day, we call in,...
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Loyalty, Product
With Merge PACS, the only issue we have that is kind of not resolved is an interface with our...
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Product
One of the holdups for our movement to the cloud is that Merative omitted a few items we needed...
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Relationship
We have a pretty good relationship with the people from Merative who are assigned to us. We talk to...
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Product
Merge PACS is solid for a particular specialty, and the providers in that specialty seem to love it....
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Product
Merge PACS is not the best solution for a larger organization with a lot of practices, but it is a...
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Operations
Merative needs to do more discovery with their implementation process. They failed to notice that we...
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Relationship
A couple of times when we were in crisis, Merative only had a few available analysts. It is very...
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Loyalty, Relationship
Merative has been a partner for us for a while. We have actually utilized them for a lot. We...
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Operations
Things were a little negative during the first migration or upgrade to our hardware with Merative....
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Operations
Merative had an on-site trainer with us, and they traveled to multiple sites and worked with...
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Loyalty, Value
We are interested in cloud-based solutions, so a cloud-based PACS is a wish-list item in a way....
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Product, Value
Launching an application takes time, so providers want more and more time where they are productive...
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Product
I like the freedom and flexibility of being able to change things in Merge PACS and customize them...
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Value
Merative likes to charge us for everything. Sometimes, they end up charging us for support requests,...
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Relationship, Product
Merative is good at being proactive. I like the PACS a lot, especially compared to other PACS...
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Culture, Value
From my experience, sometimes Merative will try to sell us some promises that they can't hold up...
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Value
With Merge PACS, it seems like any customization is billable, and I don't run into that with a lot...
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Operations, Product
There is a learning curve with Merge PACS compared to other PACS environments. I would like to see...
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Value
Something that would add value to the product would be to continue to fold in more of the...
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Loyalty, Product
At the Merative user conference, I saw their newest version and didn't see many new features. The...
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Product
The product is like a Ford F-150. I have a Ford F-150, and in brutally cold weather, it just starts...
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Loyalty, Product
The product is fine and meets our basic needs, but our radiologists are extremely dissatisfied. The...
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Product
The blue thumbtacks in the system need to stand out more so that they don't get accidentally...
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Product
The system has flaws in terms of pulling similar studies when different organizations call a study...
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Operations, Product
When there is an upgrade for the system, nothing should change for users, but the users should be...
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Loyalty, Product, Value
Since I'm on an older version of the product, it doesn't have all the new bells and whistles that...
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Relationship
The vendor's after-hours support is offshore. That support comes from India, and those support...
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Relationship
Merative has put a lot of resources into building a monitoring system. The vendor is very proactive....
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Loyalty
Merative has said that the system isn't going away, but our biggest concern is that they will stop...
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Culture
The vendors told us that they had certain integrations, but those integrations didn't work nearly as...
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Relationship, Product
Merative rewrote some codes for us in a previous update, and that helped us get the update.
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Product
There are a lot of different ways to set things up in Merge PACS, and getting certain features for...
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Operations
When there are upgrades for Merge PACS, we never want to be the first people to jump on those. We...
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Operations, Value
With every upgrade for Merge PACS, the vendor makes us purchase hours of training. We have direct...
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Loyalty, Value
We like the PACS, but we don't like that Merative charges us quite a bit. The vendor charges...
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Relationship
We like Merge PACS as a product, but the support has been mediocre and on and off. Things have been...
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Loyalty
We recently met with the vendor's team, and we were happy that things were getting back to the good...
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Relationship, Product
The vendor has been good to work with when it comes to third-party AI vendors. Merative has proven...
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Relationship
The vendor's support is getting better. Merative is getting into their rhythm and sorting out their...
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Loyalty, Relationship
Merative's executives and leaders are good. They listen to us. We appreciate the changes that they...
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Loyalty, Relationship
Merge PACS has been a good PACS. It is reliable. We saw a dip in the vendor's support and innovation...
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Product
The mammo piece of the product is a little hard to use, but that is probably because we are not on...
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Relationship
The vendor meets with us regularly, and they talk to us about all their products. They talk to us...
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Product
Merge PACS is valuable and functional for our high-volume environment. It works in a variety of...
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Relationship, Product
System stability and reliability are some recommendations of things that Merative could improve....
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Relationship
As Merative has moved out of the shadow of their previous ownership, we have pushed them to be more...
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Product
This is the only PACS that I have dealt with, but other users that I work with come from other...
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Product
The product is a very user-friendly PACS, and it is very well supported. If we have a product...
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Relationship
Things with Merative have been pretty bumpy. We had an incident recently. They have operations to do...
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Loyalty, Value
We reached out to Merative because we are migrating another solution, and for their software to be...
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Value
I am a little annoyed at Merative at the moment. They have been nickel-and-diming since the...
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Relationship
The quality of customer support has changed with the acquisition. There is a cycle that we see often...
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Value
Merge PACS remains a very cost-competitive PACS, and despite sometimes feeling as though we are only...
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Relationship
Our overall experience with Merge PACS as a product has been positive, and we like the product....
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Product
Merative’s support for both macros and hanging protocols is good because we use macros heavily for a...
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Value
Merative nickel-and-dimes us a little, particularly when it comes to conversion efforts. They added...
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Relationship, Product
iConnect Enterprise Archive, the image-sharing platform that Merative provides, has been problematic...
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Relationship, Product
Some of the low points of working with Merative are their application architecture and their ability...
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Product
In general, things are okay with the system, but we are still waiting for someone to build a better...
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Operations
The projects we do with Merative drag on forever, and the vendor's project management leaves a lot...
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Product, Value
We are always scared to do upgrades; the vendor fixes a couple of issues but breaks several other...
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Relationship
Since the company moved from IBM to Merative, the support has been less than desirable
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Product
There are a lot of problems with the PACS because it has not kept up with the rest of the industry....
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Product
The voice recognition the product uses is a proprietary version of MModal software, so I can't use...
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Product
The product is extremely user friendly for a radiologist. It is very intuitive because a radiologist...
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Relationship
It has been a few years since the vendor said they were going to make a software fix for something,...
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Value
If we don't figure out our own workarounds, the vendor will charge us thousands of dollars for an...
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Loyalty, Relationship
The last three upgrades didn't seem to do much. The vendor is not interested in any ongoing...
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Operations, Product
It is very easy to learn how to use the product. It has a lot of things that make the workflow easy....
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Product
The product has a pretty decent mammography viewer, including a 3D capability. It incorporates data...
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Product
The system has good integration with our imaging solution for vascular work. Lots of things that...
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Loyalty
We are doing well with Merge PACS and will be moving forward with the latest upgrade next year. We...
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Operations, Product
Merge PACS is stable and reliable. We don't have downtime, and even with our latest upgrade, we...
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Relationship
The vendor's support has been better, and it feels like more members of the team are up to speed and...
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