Merge PACS Commentary
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Subject Expert
Monique Rasband
VP Imaging, Cardiology, Oncology
KLAS VP Imaging, Cardiology, Oncology - Monique Rasband
 
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User Commentary

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Manager

Value

With Merge PACS, it seems like any customization is billable, and I don't run into that with a lot...

Feb 2024
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Manager

Operations, Product

There is a learning curve with Merge PACS compared to other PACS environments. I would like to see...

Feb 2024
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Physician

Value

Something that would add value to the product would be to continue to fold in more of the...

Jan 2024
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Physician

Loyalty, Product

At the Merative user conference, I saw their newest version and didn't see many new features. The...

Jan 2024
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Physician

Product

The product is like a Ford F-150. I have a Ford F-150, and in brutally cold weather, it just starts...

Jan 2024
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Manager

Loyalty, Product

The product is fine and meets our basic needs, but our radiologists are extremely dissatisfied. The...

Jan 2024
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Manager

Product

The blue thumbtacks in the system need to stand out more so that they don't get accidentally...

Jan 2024
||
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Manager

Product

The system has flaws in terms of pulling similar studies when different organizations call a study...

Jan 2024
||
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Manager

Operations, Product

When there is an upgrade for the system, nothing should change for users, but the users should be...

Jan 2024
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VP/Other Executive

Loyalty, Product, Value

Since I'm on an older version of the product, it doesn't have all the new bells and whistles that...

Dec 2023
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Manager

Relationship

The vendor's after-hours support is offshore. That support comes from India, and those support...

Dec 2023
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Manager

Relationship

Merative has put a lot of resources into building a monitoring system. The vendor is very proactive....

Dec 2023
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Manager

Loyalty

Merative has said that the system isn't going away, but our biggest concern is that they will stop...

Dec 2023
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Manager

Culture

The vendors told us that they had certain integrations, but those integrations didn't work nearly as...

Dec 2023
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Manager

Relationship, Product

Merative rewrote some codes for us in a previous update, and that helped us get the update.

Dec 2023
||
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Manager

Product

There are a lot of different ways to set things up in Merge PACS, and getting certain features for...

Dec 2023
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Manager

Operations

When there are upgrades for Merge PACS, we never want to be the first people to jump on those. We...

Dec 2023
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Manager

Operations, Value

With every upgrade for Merge PACS, the vendor makes us purchase hours of training. We have direct...

Dec 2023
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Manager

Loyalty, Value

We like the PACS, but we don't like that Merative charges us quite a bit. The vendor charges...

Dec 2023
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Manager

Relationship

We like Merge PACS as a product, but the support has been mediocre and on and off. Things have been...

Dec 2023
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CEO/President

Loyalty

We recently met with the vendor's team, and we were happy that things were getting back to the good...

Dec 2023
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CEO/President

Relationship, Product

The vendor has been good to work with when it comes to third-party AI vendors. Merative has proven...

Dec 2023
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CEO/President

Relationship

The vendor's support is getting better. Merative is getting into their rhythm and sorting out their...

Dec 2023
||
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CEO/President

Loyalty, Relationship

Merative's executives and leaders are good. They listen to us. We appreciate the changes that they...

Dec 2023
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CEO/President

Loyalty, Relationship

Merge PACS has been a good PACS. It is reliable. We saw a dip in the vendor's support and innovation...

Dec 2023
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Manager

Product

The mammo piece of the product is a little hard to use, but that is probably because we are not on...

Dec 2023
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Manager

Relationship

The vendor meets with us regularly, and they talk to us about all their products. They talk to us...

Dec 2023
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Manager

Product

Merge PACS is valuable and functional for our high-volume environment. It works in a variety of...

Dec 2023
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Manager

Relationship, Product

System stability and reliability are some recommendations of things that Merative could improve....

Dec 2023
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Manager

Relationship

As Merative has moved out of the shadow of their previous ownership, we have pushed them to be more...

Dec 2023
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Analyst/Coordinator

Product

This is the only PACS that I have dealt with, but other users that I work with come from other...

Dec 2023
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Analyst/Coordinator

Product

The product is a very user-friendly PACS, and it is very well supported. If we have a product...

Dec 2023
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CIO

Relationship

Things with Merative have been pretty bumpy. We had an incident recently. They have operations to do...

Nov 2023
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CIO

Loyalty, Value

We reached out to Merative because we are migrating another solution, and for their software to be...

Nov 2023
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CIO

Value

I am a little annoyed at Merative at the moment. They have been nickel-and-diming since the...

Nov 2023
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CIO

Relationship

The quality of customer support has changed with the acquisition. There is a cycle that we see often...

Nov 2023
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Manager

Value

Merge PACS remains a very cost-competitive PACS, and despite sometimes feeling as though we are only...

Nov 2023
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Manager

Relationship

Our overall experience with Merge PACS as a product has been positive, and we like the product....

Nov 2023
||
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Manager

Product

Merative’s support for both macros and hanging protocols is good because we use macros heavily for a...

Nov 2023
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Manager

Value

Merative nickel-and-dimes us a little, particularly when it comes to conversion efforts. They added...

Nov 2023
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Manager

Relationship, Product

iConnect Enterprise Archive, the image-sharing platform that Merative provides, has been problematic...

Nov 2023
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Manager

Relationship, Product

Some of the low points of working with Merative are their application architecture and their ability...

Nov 2023
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Manager

Product

In general, things are okay with the system, but we are still waiting for someone to build a better...

Nov 2023
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Manager

Operations

The projects we do with Merative drag on forever, and the vendor's project management leaves a lot...

Nov 2023
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Analyst/Coordinator

Product, Value

We are always scared to do upgrades; the vendor fixes a couple of issues but breaks several other...

Nov 2023
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Analyst/Coordinator

Relationship

Since the company moved from IBM to Merative, the support has been less than desirable

Nov 2023
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Physician

Product

There are a lot of problems with the PACS because it has not kept up with the rest of the industry....

Oct 2023
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Physician

Product

The voice recognition the product uses is a proprietary version of MModal software, so I can't use...

Oct 2023
||
(0)
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Physician

Product

The product is extremely user friendly for a radiologist. It is very intuitive because a radiologist...

Oct 2023
||
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Physician

Relationship

It has been a few years since the vendor said they were going to make a software fix for something,...

Oct 2023
||
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Physician

Value

If we don't figure out our own workarounds, the vendor will charge us thousands of dollars for an...

Oct 2023
||
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Physician

Loyalty, Relationship

The last three upgrades didn't seem to do much. The vendor is not interested in any ongoing...

Oct 2023
||
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Physician

Operations, Product

It is very easy to learn how to use the product. It has a lot of things that make the workflow easy....

Oct 2023
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Physician

Product

The product has a pretty decent mammography viewer, including a 3D capability. It incorporates data...

Oct 2023
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Physician

Product

The system has good integration with our imaging solution for vascular work. Lots of things that...

Oct 2023
||
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VP/Other Executive

Loyalty

We are doing well with Merge PACS and will be moving forward with the latest upgrade next year. We...

Oct 2023
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VP/Other Executive

Operations, Product

Merge PACS is stable and reliable. We don't have downtime, and even with our latest upgrade, we...

Oct 2023
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VP/Other Executive

Relationship

The vendor's support has been better, and it feels like more members of the team are up to speed and...

Oct 2023
||
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Director

Relationship

Merative works really well with us. They truly have a partnership with us. If we have new needs, we...

Aug 2023
||
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Director

Product

I like that we have a backup solution with Merge PACS. If we are trying to do an upgrade or...

Aug 2023
||
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Manager

Culture, Product

Merge PACS works as advertised so far. It is fairly easy to use. One strength of Merge PACS is that...

Aug 2023
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Director

Loyalty, Relationship

Merative has done a good job of going in the right direction with the cloud. We are still not there...

Aug 2023
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Director

Relationship

Merative has been more proactive and responsive overall since the acquisition. They have been better...

Aug 2023
||
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Director

Operations

Merative has been good with their continuing education sessions and training. They recently had a...

Aug 2023
||
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Director

Relationship

We have seen an uptick in support and feel it is better, but also the team is more experienced and...

Aug 2023
||
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Director

Relationship

Merge PACS is good, it is reliable, and we have a lot of stability. I think sometimes we take that...

Aug 2023
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Director

Loyalty, Relationship

We would like to see Merative move faster when it comes to innovation. I am sure some innovation was...

Aug 2023
||
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Director

Loyalty, Relationship

One of the things I have appreciated over the years is the stability and talent of the leadership...

Aug 2023
||
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Director

Relationship, Operations

We recently went through an implementation, and there were a few bumps, but the bumps were not more...

Aug 2023
||
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Director

Relationship

One thing I have appreciated as we have grown and as Merative has grown is that we work well with...

Aug 2023
||
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Director

Relationship

The support is solid, and we work with people who have a deep knowledge of our systems and our...

Aug 2023
||
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Director

Loyalty, Product

It feels like Merge PACS has been in a good rhythm with updates and getting out new releases. We...

Aug 2023
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Director

Relationship

The Merative team is the best team we work with, all vendors considered. We have our issues, and we...

Aug 2023
||
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Director

Relationship, Product

We have had some interesting changes in our healthcare system and now work in a more hybrid and...

Aug 2023
||
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Director

Loyalty, Relationship

The Merge Healthcare team is coming out of a blue fog from the IBM period, and that fog has really...

Aug 2023
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Manager

Product

Merge PACS does a lot of things in a weird and unconventional way that is very difficult to convey...

Jul 2023
||
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Manager

Operations

Merative had good training. I went to a lot of the training. And they came on-site.

Jul 2023
||
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Manager

Operations, Product

Merge PACS has gotten more difficult with its upgrades. Merative comes out with new stuff all the...

Jul 2023
||
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Manager

Relationship

Merative’s support has been pretty good. We have to call in the morning, so the support people are a...

Jul 2023
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Manager

Product

Merge PACS’ worklist functionality is pretty good. It lets us move stuff around. We even use the...

Jul 2023
||
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Manager

Product

A few years ago, Merative changed the privileges in Merge PACS. They made it more of an enterprise...

Jul 2023
||
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Manager

Product

Merative could push the worklist down to the modalities like a regular RIS vendor would instead of...

Jul 2023
||
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Manager

Loyalty, Value

We bought Merge PACS because it was the cheaper option. And we have had it for years. We have...

Jul 2023
||
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Manager

Relationship

Merative does not always keep their promises, but they have been better. And Merge PACS has gotten...

Jul 2023
||
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CIO

Product

The mammography hanging protocols in Merge PACS do not work well. We have radiologists who are...

Jun 2023
||
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CIO

Product, Value

I like Merge PACS because I have full access to it and can do anything I want with it. It is highly...

Jun 2023
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CIO

Relationship

I have not talked to anybody at any level since Merative took over Merge PACS. Nobody at any level...

Jun 2023
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Manager

Relationship

I am happy with Merge PACS. The support is great. We can usually get someone the first time we call,...

Jun 2023
||
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Manager

Loyalty, Product

Our providers just want a product that works. They don't want to have to customize a bunch of...

Jun 2023
||
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Manager

Loyalty

We wouldn’t buy Merge PACS again, but that is only because we no longer need a full-blown PACS to do...

Jun 2023
||
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Manager

Loyalty, Operations, Product

The most recent upgrade had its challenges, but it went pretty smoothly. Like with any upgrade,...

Jun 2023
||
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Manager

Product

We don't have a lot of issues with the PACS when it is up and going. That is a strong point. There...

Jun 2023
||
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Manager

Relationship, Operations

During the whole transition to Merative, we worked with a few different teams, and we were told a...

Jun 2023
||
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Manager

Relationship

It is really hard to get ahold of the customer support team during the day. Once we get somebody on...

Jun 2023
||
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Manager

Operations, Product

We recently did an upgrade, and that was seamless and smooth. We felt that the vendor's preplanning...

May 2023
||
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Manager

Relationship

We appreciate how responsive the vendor's support team is, and we like the vendor's ticketing...

May 2023
||
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Manager

Relationship

Merative's support is good, and they have an after-hours team in India. The handoff from the...

May 2023
||
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Manager

Loyalty

We have talked about moving to the cloud, and we have looked at some options. Merative's team...

May 2023
||
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Manager

Loyalty, Relationship

The vendor's support team is excellent. We have been with the vendor for a long time, and we have...

May 2023
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Manager

Loyalty

Merge PACS is definitely a lot better than it used to be, and the future state seems promising. Our...

May 2023
||
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Manager

Relationship

We work pretty hand to hand with Merative. They are awesome. When we had an incident at our facility...

May 2023
||
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Manager

Loyalty, Product

There are a few things I would like to see in Merge PACS. Right now, it is tedious to search within...

May 2023
||
(0)
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Manager

Operations

We have some issues that Merative swore were big, hot items that would be resolved, and those things...

May 2023
||
(0)
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Manager

Operations, Product

There are some functions that Merative brought into the product that really sounded great, but the...

May 2023
||
(0)
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Manager

Relationship

Merative’s support team is not on top of things at all, but then when we do reach out, they are very...

May 2023
||
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Manager

Product, Value

There were some functionalities in Merge PACS that we expected to be normal, but Merative tells us...

May 2023
||
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Manager

Product

Interfacing Merge PACS with our other systems, including our EMR, is a lot of work. It can take...

May 2023
||
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Manager

Product

When we compare Merative to other vendors, Merative is not quite as innovative. Merge PACS doesn't...

May 2023
||
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Manager

Relationship

If we don’t have everything current, Merative should be communicating that with us and telling us...

May 2023
||
(0)
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Manager

Operations, Product

Upgrades in Merge PACS are not simple to implement or install, so they have to be planned in advance...

May 2023
||
(0)
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Manager

Loyalty

Merge PACS is not part of our long-term plans. With the growth that our organization is...

May 2023
||
(0)
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Manager

Value

I have looked at a couple of other PACS, and the overall price per patient or price per year seems...

May 2023
||
(0)
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Manager

Product, Value

The biggest benefit of Merge PACS is the ability to customize and make our own changes for our...

Apr 2023
||
(0)
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Manager

Relationship

We have easy access to users within the Merative organization to be able to ask direct questions. We...

Apr 2023
||
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Manager

Product

I am happy with the product. It is rock solid and does what it does. It is somewhat outdated, but it...

Apr 2023
||
(0)
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Manager

Relationship

We don't call Merative's support people often, but we have had some struggles. I don't see the...

Apr 2023
||
(0)
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Physician

Loyalty, Loyalty, Product, Product

The solution is a functional, successful, no-frills PACS product. I work with a different PACS...

Apr 2023
||
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Physician

Operations, Operations

We have a train-the-trainer setup where Merative’s folks train our PACS supervisors. The vendor is...

Apr 2023
||
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Physician

Value, Value

Every upgrade costs us, and we also pay a monthly fee. Most software companies in the medical world...

Apr 2023
||
(0)
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Manager

Relationship

Merative isn’t very proactive. They are mostly reactive when we call, but most of the time, the...

Apr 2023
||
(0)
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Manager

Relationship, Product

Merative doesn’t have the flexibility to automate processes or to make the changes we want if other...

Apr 2023
||
(0)
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Manager

Product

I would tell a peer that Merge PACS is okay for a basic PACS, but there are probably better systems...

Apr 2023
||
(0)
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Manager

Product

Merge PACS is a stable PACS system, but it is not being developed as a future PACS system. It is...

Apr 2023
||
(0)
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Manager

Product

Merative doesn’t have any load-balancing testing software. We have a dedicated testing system, but...

Apr 2023
||
(0)
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Manager

Loyalty

Merative has a terrible API that is not very flexible. They have to use a product developed by IBM,...

Apr 2023
||
(0)
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Manager

Product

Our providers use the Merge PACS viewer over our other viewer because it is easier to use.

Apr 2023
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Manager

Product

I know Merge PACS has the ability to integrate with a couple of other products, but I would like to...

Apr 2023
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Manager

Product

I like that the hanging protocols are easy to build in Merge PACS compared to other PACS that I have...

Apr 2023
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Manager

Product

The biggest improvement I would like to see with Merge PACS is performance when viewing tomography....

Apr 2023
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VP/Other Executive

Loyalty

Merge PACS is very flexible. It can be customized however any company needs. There are a lot of...

Apr 2023
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VP/Other Executive

Relationship

Merative has a phenomenal support team. We know every single one of them. They are very personable...

Apr 2023
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Director

Relationship

The vendor has really been proactive in working on some things that we needed to get changed for our...

Mar 2023
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Director

Product

I really like all of Merge PACS. It is what we have used for an extended amount of time. In another...

Mar 2023
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Director

Loyalty

We can’t use Merge PACS for mammography, and the vendor has done a lot of things, but those things...

Mar 2023
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Analyst/Coordinator

Product

The product is reliable and has a robust feature set. We are not using all of the offered features...

Mar 2023
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