Merge PACS Commentary
Filtered view: All
Subject Expert
Monique Rasband
SRU Manager
Commentary Summary
If you don't have a login, getting started is easy.
User Commentary
Operations
The planning and implementation for Merge PACS are all pretty quick and precise. Merative has been...
Login or Create an Account to see details.
Loyalty, Product
Merge PACS has been great. It has been very responsive. We have rarely had any downtime. We get our...
Login or Create an Account to see details.
Relationship
Merative’s support is very proactive. A lot of times they are resolving things that I haven't had...
Login or Create an Account to see details.
Product
We reviewed a few new PACS solutions. There is a little more simplicity to some of the newer ones. I...
Login or Create an Account to see details.
Product
Merge PACS integrates with our RIS system, but it is the same vendor. It is integrated with the AI...
Login or Create an Account to see details.
Value
Merative avoids charging for every little thing. They have been very good to work with, and they...
Login or Create an Account to see details.
Loyalty, Relationship
It feels like the vendor's team is under a lot of pressure to hit certain numbers, and that always...
Login or Create an Account to see details.
Relationship, Product
We saw some improvement with Merative once they broke off from IBM, but now we are starting to feel...
Login or Create an Account to see details.
Relationship
Merative's support team is good. They have people who want to do the right thing and help us....
Login or Create an Account to see details.
Loyalty, Product
Merge PACS does handle our volume. That is one strength. That does rule out some other vendors in...
Login or Create an Account to see details.
Product
Reliability, data integrity, and accessibility would be the main things Merative could improve on....
Login or Create an Account to see details.
Operations, Product
Our radiologists, who are the primary users of Merge PACS, would say they can do everything they...
Login or Create an Account to see details.
Product, Value
I like that Merge PACS is customizable for radiology and hemodynamics. Merative has done a great job...
Login or Create an Account to see details.
Operations, Product
With ease of use, there are some slight nuances that come with Merge PACS. I equate it to an iPhone...
Login or Create an Account to see details.
Operations
The vendor is very hands on with upgrades. We are going through an implementation, and it is taking...
Login or Create an Account to see details.
Loyalty
Our radiologists were brought onto Merge PACS because that is the solution our organization already...
Login or Create an Account to see details.
Loyalty, Value
Merge PACS is part of our long-term plans. We haven't done an RFP anytime recently, so I don't know...
Login or Create an Account to see details.
Product
If anything, I would like to see functionality in Merge PACS to be able to follow up on problems...
Login or Create an Account to see details.
Relationship
I would tell someone considering Merative that Merge PACS is a very usable application and that...
Login or Create an Account to see details.
Relationship, Product
Merge PACS is an excellent product, and Merative is a great company to work with.
Login or Create an Account to see details.
Product, Value
Things have been going pretty smoothly since we upgraded Merge PACS. We haven't really had a whole...
Login or Create an Account to see details.
Relationship
Overall, the support seems to have gone down a little. A lot of times during the day, we call in,...
Login or Create an Account to see details.
Loyalty, Product
With Merge PACS, the only issue we have that is kind of not resolved is an interface with our...
Login or Create an Account to see details.
Product
One of the holdups for our movement to the cloud is that Merative omitted a few items we needed...
Login or Create an Account to see details.
Relationship
We have a pretty good relationship with the people from Merative who are assigned to us. We talk to...
Login or Create an Account to see details.
Product
Merge PACS is solid for a particular specialty, and the providers in that specialty seem to love it....
Login or Create an Account to see details.
Product
Merge PACS is not the best solution for a larger organization with a lot of practices, but it is a...
Login or Create an Account to see details.
Operations
Merative needs to do more discovery with their implementation process. They failed to notice that we...
Login or Create an Account to see details.
Relationship
A couple of times when we were in crisis, Merative only had a few available analysts. It is very...
Login or Create an Account to see details.
Loyalty, Relationship
Merative has been a partner for us for a while. We have actually utilized them for a lot. We...
Login or Create an Account to see details.
Operations
Things were a little negative during the first migration or upgrade to our hardware with Merative....
Login or Create an Account to see details.
Operations
Merative had an on-site trainer with us, and they traveled to multiple sites and worked with...
Login or Create an Account to see details.
Loyalty, Value
We are interested in cloud-based solutions, so a cloud-based PACS is a wish-list item in a way....
Login or Create an Account to see details.
Product, Value
Launching an application takes time, so providers want more and more time where they are productive...
Login or Create an Account to see details.
Product
I like the freedom and flexibility of being able to change things in Merge PACS and customize them...
Login or Create an Account to see details.
Value
Merative likes to charge us for everything. Sometimes, they end up charging us for support requests,...
Login or Create an Account to see details.
Relationship, Product
Merative is good at being proactive. I like the PACS a lot, especially compared to other PACS...
Login or Create an Account to see details.
Culture, Value
From my experience, sometimes Merative will try to sell us some promises that they can't hold up...
Login or Create an Account to see details.
Value
With Merge PACS, it seems like any customization is billable, and I don't run into that with a lot...
Login or Create an Account to see details.
Operations, Product
There is a learning curve with Merge PACS compared to other PACS environments. I would like to see...
Login or Create an Account to see details.
Value
Something that would add value to the product would be to continue to fold in more of the...
Login or Create an Account to see details.
Loyalty, Product
At the Merative user conference, I saw their newest version and didn't see many new features. The...
Login or Create an Account to see details.
Product
The product is like a Ford F-150. I have a Ford F-150, and in brutally cold weather, it just starts...
Login or Create an Account to see details.
Loyalty, Product
The product is fine and meets our basic needs, but our radiologists are extremely dissatisfied. The...
Login or Create an Account to see details.
Product
The blue thumbtacks in the system need to stand out more so that they don't get accidentally...
Login or Create an Account to see details.
Product
The system has flaws in terms of pulling similar studies when different organizations call a study...
Login or Create an Account to see details.
Operations, Product
When there is an upgrade for the system, nothing should change for users, but the users should be...
Login or Create an Account to see details.
Loyalty, Product, Value
Since I'm on an older version of the product, it doesn't have all the new bells and whistles that...
Login or Create an Account to see details.
Relationship
The vendor's after-hours support is offshore. That support comes from India, and those support...
Login or Create an Account to see details.
Relationship
Merative has put a lot of resources into building a monitoring system. The vendor is very proactive....
Login or Create an Account to see details.
Loyalty
Merative has said that the system isn't going away, but our biggest concern is that they will stop...
Login or Create an Account to see details.
Culture
The vendors told us that they had certain integrations, but those integrations didn't work nearly as...
Login or Create an Account to see details.
Relationship, Product
Merative rewrote some codes for us in a previous update, and that helped us get the update.
Login or Create an Account to see details.
Product
There are a lot of different ways to set things up in Merge PACS, and getting certain features for...
Login or Create an Account to see details.
Operations
When there are upgrades for Merge PACS, we never want to be the first people to jump on those. We...
Login or Create an Account to see details.
Operations, Value
With every upgrade for Merge PACS, the vendor makes us purchase hours of training. We have direct...
Login or Create an Account to see details.
Loyalty, Value
We like the PACS, but we don't like that Merative charges us quite a bit. The vendor charges...
Login or Create an Account to see details.
Relationship
We like Merge PACS as a product, but the support has been mediocre and on and off. Things have been...
Login or Create an Account to see details.
Loyalty
We recently met with the vendor's team, and we were happy that things were getting back to the good...
Login or Create an Account to see details.
Relationship, Product
The vendor has been good to work with when it comes to third-party AI vendors. Merative has proven...
Login or Create an Account to see details.
Relationship
The vendor's support is getting better. Merative is getting into their rhythm and sorting out their...
Login or Create an Account to see details.
Loyalty, Relationship
Merative's executives and leaders are good. They listen to us. We appreciate the changes that they...
Login or Create an Account to see details.
Loyalty, Relationship
Merge PACS has been a good PACS. It is reliable. We saw a dip in the vendor's support and innovation...
Login or Create an Account to see details.
Product
The mammo piece of the product is a little hard to use, but that is probably because we are not on...
Login or Create an Account to see details.
Relationship
The vendor meets with us regularly, and they talk to us about all their products. They talk to us...
Login or Create an Account to see details.
Product
Merge PACS is valuable and functional for our high-volume environment. It works in a variety of...
Login or Create an Account to see details.
Relationship, Product
System stability and reliability are some recommendations of things that Merative could improve....
Login or Create an Account to see details.
Relationship
As Merative has moved out of the shadow of their previous ownership, we have pushed them to be more...
Login or Create an Account to see details.
Product
This is the only PACS that I have dealt with, but other users that I work with come from other...
Login or Create an Account to see details.
Product
The product is a very user-friendly PACS, and it is very well supported. If we have a product...
Login or Create an Account to see details.
Relationship
Things with Merative have been pretty bumpy. We had an incident recently. They have operations to do...
Login or Create an Account to see details.
Loyalty, Value
We reached out to Merative because we are migrating another solution, and for their software to be...
Login or Create an Account to see details.
Value
I am a little annoyed at Merative at the moment. They have been nickel-and-diming since the...
Login or Create an Account to see details.
Relationship
The quality of customer support has changed with the acquisition. There is a cycle that we see often...
Login or Create an Account to see details.
Value
Merge PACS remains a very cost-competitive PACS, and despite sometimes feeling as though we are only...
Login or Create an Account to see details.
Relationship
Our overall experience with Merge PACS as a product has been positive, and we like the product....
Login or Create an Account to see details.
Product
Merative’s support for both macros and hanging protocols is good because we use macros heavily for a...
Login or Create an Account to see details.
Value
Merative nickel-and-dimes us a little, particularly when it comes to conversion efforts. They added...
Login or Create an Account to see details.
Relationship, Product
iConnect Enterprise Archive, the image-sharing platform that Merative provides, has been problematic...
Login or Create an Account to see details.
Relationship, Product
Some of the low points of working with Merative are their application architecture and their ability...
Login or Create an Account to see details.
Product
In general, things are okay with the system, but we are still waiting for someone to build a better...
Login or Create an Account to see details.
Operations
The projects we do with Merative drag on forever, and the vendor's project management leaves a lot...
Login or Create an Account to see details.
Product, Value
We are always scared to do upgrades; the vendor fixes a couple of issues but breaks several other...
Login or Create an Account to see details.
Relationship
Since the company moved from IBM to Merative, the support has been less than desirable
Login or Create an Account to see details.
Product
There are a lot of problems with the PACS because it has not kept up with the rest of the industry....
Login or Create an Account to see details.
Product
The voice recognition the product uses is a proprietary version of MModal software, so I can't use...
Login or Create an Account to see details.
Product
The product is extremely user friendly for a radiologist. It is very intuitive because a radiologist...
Login or Create an Account to see details.
Relationship
It has been a few years since the vendor said they were going to make a software fix for something,...
Login or Create an Account to see details.
Value
If we don't figure out our own workarounds, the vendor will charge us thousands of dollars for an...
Login or Create an Account to see details.
Loyalty, Relationship
The last three upgrades didn't seem to do much. The vendor is not interested in any ongoing...
Login or Create an Account to see details.
Operations, Product
It is very easy to learn how to use the product. It has a lot of things that make the workflow easy....
Login or Create an Account to see details.
Product
The product has a pretty decent mammography viewer, including a 3D capability. It incorporates data...
Login or Create an Account to see details.
Product
The system has good integration with our imaging solution for vascular work. Lots of things that...
Login or Create an Account to see details.
Loyalty
We are doing well with Merge PACS and will be moving forward with the latest upgrade next year. We...
Login or Create an Account to see details.
Operations, Product
Merge PACS is stable and reliable. We don't have downtime, and even with our latest upgrade, we...
Login or Create an Account to see details.
Relationship
The vendor's support has been better, and it feels like more members of the team are up to speed and...
Login or Create an Account to see details.
Relationship
Merative works really well with us. They truly have a partnership with us. If we have new needs, we...
Login or Create an Account to see details.
Product
I like that we have a backup solution with Merge PACS. If we are trying to do an upgrade or...
Login or Create an Account to see details.
Culture, Product
Merge PACS works as advertised so far. It is fairly easy to use. One strength of Merge PACS is that...
Login or Create an Account to see details.
Loyalty, Relationship
Merative has done a good job of going in the right direction with the cloud. We are still not there...
Login or Create an Account to see details.
Relationship
Merative has been more proactive and responsive overall since the acquisition. They have been better...
Login or Create an Account to see details.
Operations
Merative has been good with their continuing education sessions and training. They recently had a...
Login or Create an Account to see details.
Relationship
We have seen an uptick in support and feel it is better, but also the team is more experienced and...
Login or Create an Account to see details.
Relationship
Merge PACS is good, it is reliable, and we have a lot of stability. I think sometimes we take that...
Login or Create an Account to see details.
Loyalty, Relationship
We would like to see Merative move faster when it comes to innovation. I am sure some innovation was...
Login or Create an Account to see details.
Loyalty, Relationship
One of the things I have appreciated over the years is the stability and talent of the leadership...
Login or Create an Account to see details.
Relationship, Operations
We recently went through an implementation, and there were a few bumps, but the bumps were not more...
Login or Create an Account to see details.
Relationship
One thing I have appreciated as we have grown and as Merative has grown is that we work well with...
Login or Create an Account to see details.
Relationship
The support is solid, and we work with people who have a deep knowledge of our systems and our...
Login or Create an Account to see details.
Loyalty, Product
It feels like Merge PACS has been in a good rhythm with updates and getting out new releases. We...
Login or Create an Account to see details.
Relationship
The Merative team is the best team we work with, all vendors considered. We have our issues, and we...
Login or Create an Account to see details.
Relationship, Product
We have had some interesting changes in our healthcare system and now work in a more hybrid and...
Login or Create an Account to see details.
Loyalty, Relationship
The Merge Healthcare team is coming out of a blue fog from the IBM period, and that fog has really...
Login or Create an Account to see details.
​
Featured Reports
Preferences