Eldorado Core Claims Solutions (Regionial - West) Commentary
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Boyd Stewart
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KLAS Research Director - Boyd Stewart
 
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User Commentary

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Analyst/Coordinator

Product

HEALTHpac has its uses and its shortcomings. The product's value just depends on what an...

Mar 2024
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Analyst/Coordinator

Product

I like HEALTHpac’s keyboard interface. It is fairly lightweight on the computer; it does not take...

Mar 2024
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Analyst/Coordinator

Product

Our version of HEALTHpac feels antiquated. Our biggest issue is definitely real-time reporting;...

May 2023
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Analyst/Coordinator

Product

Sometimes claims don’t route accurately, even though we have built them to route to a certain queue....

May 2023
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Analyst/Coordinator

Relationship, Product

HEALTHpac's functionality is very minimal, so it is fast. We haven’t had to reach out to the vendor...

May 2023
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Manager

Product

Our biggest struggle has been the flexibility in the system. Javelina is just not as flexible as we...

May 2023
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Manager

Operations, Product

Eldorado is constantly doing updates. There is almost always an upgrade available. The vendor also...

May 2023
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Manager

Relationship

Mphasis eventually provides things that we need. There is an iterative process, and things are not...

May 2023
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Manager

Loyalty

We have only stayed with Eldorado because we have built so much with them and it is hard to...

May 2023
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COO

Relationship

I don’t think our experience with Javelina is poor. We have found a way to make things work, but a...

Apr 2023
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COO

Product, Value

Mphasis built the Javelina mainframe decades ago, and all their releases are to try to make the...

Apr 2023
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COO

Operations, Value

Javelina is tough. When we implemented the product, our implementation fees were several times the...

Apr 2023
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COO

Relationship

Mphasis’ level of support is nowhere near what they said it would be. The largest payers on Javelina...

Apr 2023
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