Eldorado Core Claims Solutions (Regionial - West)
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Subject Expert
Joe VanDeGraaff
Vice President
Commentary Summary
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User Commentary
Product
Our version of HEALTHpac feels antiquated. Our biggest issue is definitely real-time reporting;...
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Product
Sometimes claims don’t route accurately, even though we have built them to route to a certain queue....
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Relationship, Product
HEALTHpac's functionality is very minimal, so it is fast. We haven’t had to reach out to the vendor...
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Product
Our biggest struggle has been the flexibility in the system. Javelina is just not as flexible as we...
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Operations, Product
Eldorado is constantly doing updates. There is almost always an upgrade available. The vendor also...
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Relationship
Mphasis eventually provides things that we need. There is an iterative process, and things are not...
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Loyalty
We have only stayed with Eldorado because we have built so much with them and it is hard to...
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Relationship
I don’t think our experience with Javelina is poor. We have found a way to make things work, but a...
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Product, Value
Mphasis built the Javelina mainframe decades ago, and all their releases are to try to make the...
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Operations, Value
Javelina is tough. When we implemented the product, our implementation fees were several times the...
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Relationship
Mphasis’ level of support is nowhere near what they said it would be. The largest payers on Javelina...
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