MSM Outsourced Billing
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Aaron Gleave
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User Commentary

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Manager

Relationship

The staff is probably good, but they don't have enough resources, and the staff doesn't perform....

Jun 2022
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Manager

Tools and Methodology

We lost a lot of revenue because of a certain issue, and we were not notified. There was no feedback...

Jun 2022
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Physician

Tools and Methodology

The problem with MSM is that, like a lot of companies nowadays, MSM doesn't have a main office where...

Jun 2022
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Physician

ROI and Cost

There is always accountability and reconciliation in the billing process, but we don't see that with...

Jun 2022
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Physician

Relationship

I am not sure that MSM’s support infrastructure allows for someone to take charge and get the...

Jun 2022
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Physician

People and Knowledge

Everybody that we have worked with at MSM has been very nice. Everybody has been very professional,...

Jun 2022
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Physician

Relationship

Some of the issues we have seen from MSM have happened because they are now part of Tegria, which is...

May 2022
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Physician

Project Results

MSM’s reporting structure has improved significantly in the last few months. In terms of the...

May 2022
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Physician

Project Results

MSM is a very service-oriented firm and a boutique RCM company, and they are very capable and have a...

May 2022
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Physician

Project Results

MSM’s client-specific meetings are very good. We meet with a team that is very familiar with our...

May 2022
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Physician

Project Results

Currently, the contracting department at MSM is a little thin because of attrition. Some of the...

May 2022
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Director

Relationship

We have had no issues with MSM. They have been phenomenal at offering great resources for my staff...

May 2022
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Director

Relationship

MSM does a good job of communication, but I would like to have more of a direct relationship with...

May 2022
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CEO/President

Relationship

When we contact the owner of MSM, they tell us they are going to take action, and then we never hear...

May 2022
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CEO/President

Relationship

We have standing meetings with the MSM consultants where we talk about different things. We had a...

May 2022
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CEO/President

Other Observations

MSM seems to be fairly interested in doing better, and they are improving in some areas, such as...

May 2022
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CEO/President

ROI and Cost

MSM had a few months to get set up, and during that time, they didn't accept help in making the...

May 2022
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Physician

Relationship

We had a rocky start with the firm, but now things are good. The firm has a unique structure. They...

Apr 2022
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Physician

ROI and Cost

The firm offers set contracts, and there are no additional charges. The firm is great at not...

Apr 2022
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Physician

People and Knowledge

I have dealt with a lot of people from the firm, and some people are way better than others.

Apr 2022
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Director

People and Knowledge

When we get to the point where we are stuck with our immediate MSM team, we reach out to their...

Feb 2022
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Director

People and Knowledge

We are quite the niche facility. Understanding that our needs are very different than other...

Feb 2022
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Director

People and Knowledge

MSM’s senior management is good, but some of the lower-level field staff members aren't as well...

Feb 2022
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Director

Relationship

Our relationship with MSM has been growing. When we first started, there were definitely some...

Feb 2022
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Manager

Project Results

The teamwork we have with MSM stands out. We work closely together to close all the gaps when there...

Feb 2022
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Manager

ROI and Cost

MSM charges a flat rate, and their billing is fine. We have no complaints. The firm meets our...

Feb 2022
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Manager

People and Knowledge

I would recommend more training from MSM for our staff, like services when we have newer employees...

Feb 2022
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Manager

Relationship

MSM is very responsive. Their team is very knowledgeable. They go above and beyond to answer...

Dec 2021
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VP/Other Executive

Project Results

MSM has been a great partner in helping us navigate and providing some suggestions for best...

Nov 2021
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VP/Other Executive

Tools and Methodology

MSM has definitely progressed over the last several months. MSM is very good at being responsive,...

Nov 2021
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VP/Other Executive

Relationship

We only have interactions with a couple of the firm’s executives, and I definitely reach out to them...

Nov 2021
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VP/Other Executive

Tools and Methodology

We would like to see MSM expand their service model if possible. We have had conversations about...

Nov 2021
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VP/Other Executive

Other Observations

My recommendation of MSM’s billing services would depend on what in-house talent an organization...

Nov 2021
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