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We have had no issues with MSM. They have been phenomenal at offering great resources for my staff...
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MSM does a good job of communication, but I would like to have more of a direct relationship with...
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When we contact the owner of MSM, they tell us they are going to take action, and then we never hear...
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We have standing meetings with the MSM consultants where we talk about different things. We had a...
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MSM seems to be fairly interested in doing better, and they are improving in some areas, such as...
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MSM had a few months to get set up, and during that time, they didn't accept help in making the...
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We had a rocky start with the firm, but now things are good. The firm has a unique structure. They...
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The firm offers set contracts, and there are no additional charges. The firm is great at not...
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I have dealt with a lot of people from the firm, and some people are way better than others.
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When we get to the point where we are stuck with our immediate MSM team, we reach out to their...
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We are quite the niche facility. Understanding that our needs are very different than other...
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MSM’s senior management is good, but some of the lower-level field staff members aren't as well...
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Our relationship with MSM has been growing. When we first started, there were definitely some...
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The teamwork we have with MSM stands out. We work closely together to close all the gaps when there...
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MSM charges a flat rate, and their billing is fine. We have no complaints. The firm meets our...
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I would recommend more training from MSM for our staff, like services when we have newer employees...
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MSM is very responsive. Their team is very knowledgeable. They go above and beyond to answer...
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MSM has been a great partner in helping us navigate and providing some suggestions for best...
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MSM has definitely progressed over the last several months. MSM is very good at being responsive,...
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We only have interactions with a couple of the firm’s executives, and I definitely reach out to them...
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We would like to see MSM expand their service model if possible. We have had conversations about...
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My recommendation of MSM’s billing services would depend on what in-house talent an organization...
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