MSM Outsourced Billing
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Subject Expert
Aaron Gleave
Research Director
Commentary Summary
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User Commentary
Relationship
MSM is responsive. If the vendor wants to get an answer from me, they know that they have to copy me...
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Relationship
The staff is probably good, but they don't have enough resources, and the staff doesn't perform....
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Tools and Methodology
We lost a lot of revenue because of a certain issue, and we were not notified. There was no feedback...
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Tools and Methodology
The problem with MSM is that, like a lot of companies nowadays, MSM doesn't have a main office where...
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ROI and Cost
There is always accountability and reconciliation in the billing process, but we don't see that with...
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Relationship
I am not sure that MSM’s support infrastructure allows for someone to take charge and get the...
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People and Knowledge
Everybody that we have worked with at MSM has been very nice. Everybody has been very professional,...
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Relationship
Some of the issues we have seen from MSM have happened because they are now part of Tegria, which is...
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Project Results
MSM’s reporting structure has improved significantly in the last few months. In terms of the...
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Project Results
MSM is a very service-oriented firm and a boutique RCM company, and they are very capable and have a...
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Project Results
MSM’s client-specific meetings are very good. We meet with a team that is very familiar with our...
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Project Results
Currently, the contracting department at MSM is a little thin because of attrition. Some of the...
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Relationship
We have had no issues with MSM. They have been phenomenal at offering great resources for my staff...
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Relationship
MSM does a good job of communication, but I would like to have more of a direct relationship with...
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Relationship
When we contact the owner of MSM, they tell us they are going to take action, and then we never hear...
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Relationship
We have standing meetings with the MSM consultants where we talk about different things. We had a...
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Other Observations
MSM seems to be fairly interested in doing better, and they are improving in some areas, such as...
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ROI and Cost
MSM had a few months to get set up, and during that time, they didn't accept help in making the...
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Relationship
We had a rocky start with the firm, but now things are good. The firm has a unique structure. They...
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ROI and Cost
The firm offers set contracts, and there are no additional charges. The firm is great at not...
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People and Knowledge
I have dealt with a lot of people from the firm, and some people are way better than others.
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People and Knowledge
When we get to the point where we are stuck with our immediate MSM team, we reach out to their...
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People and Knowledge
We are quite the niche facility. Understanding that our needs are very different than other...
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People and Knowledge
MSM’s senior management is good, but some of the lower-level field staff members aren't as well...
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Relationship
Our relationship with MSM has been growing. When we first started, there were definitely some...
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Project Results
The teamwork we have with MSM stands out. We work closely together to close all the gaps when there...
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ROI and Cost
MSM charges a flat rate, and their billing is fine. We have no complaints. The firm meets our...
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People and Knowledge
I would recommend more training from MSM for our staff, like services when we have newer employees...
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Relationship
MSM is very responsive. Their team is very knowledgeable. They go above and beyond to answer...
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