MSM Outsourced Billing
Filtered view: All

Subject Expert
Aaron Gleave
Research Director
KLAS Research Director - Aaron Gleave
 
View Advanced Filters
Advanced Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
Comment Categories

Preferences

   Bookmark

Commentary Summary

Positive
##%
Neither
##%
Negative
##%
to see the full dataset.

if you don't have a login, getting started is easy.

Provider Organizations
Fill out our registration form to verify your organization.
HIT Companies
Contact a KLAS representative for plans and pricing.

User Commentary

Sort by
Director

We have had no issues with MSM. They have been phenomenal at offering great resources for my staff...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

MSM does a good job of communication, but I would like to have more of a direct relationship with...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

When we contact the owner of MSM, they tell us they are going to take action, and then we never hear...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

We have standing meetings with the MSM consultants where we talk about different things. We had a...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

MSM seems to be fairly interested in doing better, and they are improving in some areas, such as...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

MSM had a few months to get set up, and during that time, they didn't accept help in making the...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

We had a rocky start with the firm, but now things are good. The firm has a unique structure. They...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

The firm offers set contracts, and there are no additional charges. The firm is great at not...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

I have dealt with a lot of people from the firm, and some people are way better than others.

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

When we get to the point where we are stuck with our immediate MSM team, we reach out to their...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We are quite the niche facility. Understanding that our needs are very different than other...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

MSM’s senior management is good, but some of the lower-level field staff members aren't as well...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Our relationship with MSM has been growing. When we first started, there were definitely some...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The teamwork we have with MSM stands out. We work closely together to close all the gaps when there...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

MSM charges a flat rate, and their billing is fine. We have no complaints. The firm meets our...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I would recommend more training from MSM for our staff, like services when we have newer employees...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

MSM is very responsive. Their team is very knowledgeable. They go above and beyond to answer...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

MSM has been a great partner in helping us navigate and providing some suggestions for best...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

MSM has definitely progressed over the last several months. MSM is very good at being responsive,...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

We only have interactions with a couple of the firm’s executives, and I definitely reach out to them...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

We would like to see MSM expand their service model if possible. We have had conversations about...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

My recommendation of MSM’s billing services would depend on what in-house talent an organization...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF