Surgical RCM Services Commentary
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Mollie Hunt
Research Director
KLAS Research Director - Mollie Hunt
 
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User Commentary

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Manager

Relationship, Relationship

The firm is very results driven, and the results the firm provides are good. The results prove the...

Dec 2023
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Manager

Relationship, Relationship

I have regular meetings with one of the firm’s executives, and I also have a person who is in charge...

Dec 2023
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Manager

Relationship, Relationship, Operations, Operations, Services, Services

Our experience with National Medical Billing Services has been very bad. They are very disorganized...

Nov 2023
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Manager

Relationship, Relationship, Operations, Operations

Overall, we feel that National Medical Billing Services' strategy failed from the very beginning....

Nov 2023
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Manager

Loyalty, Loyalty, Relationship, Relationship

We think National Medical Billing Services (NMBS) has a management issue. They truly have an issue...

Nov 2023
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Manager

Relationship, Relationship

National Medical Billing Services is always polite, kind, respectful, and cordial. Their answer is...

Nov 2023
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Manager

Relationship, Relationship

Overall, National Medical Billing Services' hierarchy, structure, and volume of employees are way...

Nov 2023
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Manager

Services, Services

National Medical Billing Services provides end-of-month reports that are inaccurate, and that is...

Nov 2023
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Manager

Relationship, Relationship, Services, Services

There have been many claims issues with National Medical Billing Services (NMBS). Things are...

Nov 2023
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Manager

Relationship, Relationship, Operations, Operations

The firm has given us a lot of guidance. They have been really good to work with. They have frequent...

Nov 2023
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Manager

Relationship, Relationship, Services, Services

National Medical Billing Services has been terrible at hitting the financial metrics that matter to...

Nov 2023
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Manager

Relationship, Relationship

There has been a lot of turnover in the staff at National Medical Billing Services, so I don’t know...

Nov 2023
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Manager

Relationship, Relationship

The coding person from National Medical Billing Services who gathers missing information does a good...

Nov 2023
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CFO

Relationship, Relationship, Services, Services

With the method National Medical Billing Services uses to complete the billing process, there are...

Oct 2023
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CFO

Relationship, Relationship, Services, Services, Value

National Medical Billing Services is very consistent. They know about medical billing, and that is good....

Oct 2023
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CFO

Relationship, Relationship, Operations

National Medical Billing Services' staff and leaders, including our client contact, seem to be a...

Oct 2023
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Director

Operations, Operations

I would like for the firm to provide education on what is entailed in a clean claim, what the firm...

Oct 2023
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Director

Relationship, Relationship

National Medical Billing Services either isn’t doing what we ask them to or isn't collecting based...

Oct 2023
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Director

Loyalty, Loyalty, Relationship, Relationship, Value, Value

Unfortunately, when it comes to RCM services and a lot of what is out there, we are getting the best...

Oct 2023
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Director

Relationship, Relationship

I would like better communication and transparency around all the firm’s different levels. Things...

Oct 2023
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Director

Services, Services, Value, Value

We could make improvements to some processes so that things could get filed in a timelier manner....

Oct 2023
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Director

Relationship, Relationship

Our client manager is super weak. When we came on board, we had a very strong client manager, but...

Oct 2023
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Director

Loyalty, Loyalty, Loyalty, Relationship, Relationship, Relationship, Services, Services, Services

We are way off the mark of the outcomes we expect from National Medical Billing Services. Our claims...

Jun 2023
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Director

Relationship, Relationship, Relationship

National Medical Billing Services helped us get in network with a major organization. We are working...

Jun 2023
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Director

Loyalty, Loyalty, Loyalty

We chose National Medical Billing Services because our owners were unhappy with our previous billing...

Jun 2023
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Director

Loyalty, Loyalty, Loyalty, Relationship, Relationship, Relationship

To be successful with National Medical Billing Service, clients need to be really hands on. We are...

Jun 2023
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Director

Relationship, Relationship, Relationship

The firm’s strengths are communication, availability, personability, and knowledge. The company has...

Jun 2023
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CEO/President

Relationship, Relationship, Relationship, Value, Value, Value

With National Medical Billing Services, we have better patient charging, so we see better outcomes...

May 2023
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Director

Relationship, Relationship, Services, Services

We have gone through such an improvement over the last year. Working with National Medical Billing...

May 2023
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Director

Relationship, Relationship

National Medical Billing Services is very negotiable. I do like that if there is a problem, the firm...

May 2023
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CEO/President

Relationship

If I call the higher-ups over at National Medical Billing Services, they sometimes answer, but they...

Mar 2023
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CEO/President

Value

National Medical Billing Services doesn't treat the money as if it is their money. They get paid off...

Mar 2023
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CEO/President

Relationship

When National Medical Billing Services is on a call, they don’t actually respond to the call; they...

Mar 2023
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CEO/President

Value

The firm charges us for more things than they should. They want to charge us for things like...

Mar 2023
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CEO/President

Relationship, Services

I don't really think the product is tailored to our benefit. To me, it seems like the firm is...

Mar 2023
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CEO/President

Relationship

National Medical Billing Services says they are going to do better on follow-up, but then nothing...

Mar 2023
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CEO/President

Relationship

We have had several different account managers. The first two were good at getting us started and...

Mar 2023
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CEO/President

Services, Value

National Medical Billing Services certainly bills the cases when everything is perfect, but they...

Mar 2023
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Director

Relationship

National Medical Billing Services does a horrible job. They don't even meet our basic expectations....

Mar 2023
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Director

Loyalty, Relationship

There are a few key management-level people at National Medical Billing Services who are very sharp...

Mar 2023
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Director

Relationship

I had one consistent contact at National Medical Billing Services, but unfortunately, our issues...

Mar 2023
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Director

Relationship

Overall, National Medical Billing Services didn't meet our needs. There were issues with the firm’s...

Mar 2023
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Director

Loyalty, Relationship

When I started in this position, the decision was already made to outsource billing to National...

Mar 2023
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Director

Value

We ended our relationship with National Medical Billing Services and brought our billing back...

Mar 2023
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CNO

Relationship, Services

National Medical Billing Services hasn’t fulfilled our expectations. I get reports late sometimes,...

Mar 2023
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CNO

Relationship

National Medical Billing Services has very pleasant folks to deal with, so I score them high on...

Mar 2023
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CNO

Value

I would tell someone looking at National Medical Billing Services that the firm couldn't handle us...

Mar 2023
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CEO/President

Relationship

One of the benefits of being with a big company is that we get access to a lot of resources. We can...

Feb 2023
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CEO/President

Loyalty, Relationship

The firm doesn’t always exceed our expectations, but they will come in and work on things for us....

Feb 2023
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Manager

Operations, Operations

National Medical Billing Services sends us a monthly bill with an amount, and I don't know whether...

Feb 2023
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Manager

Relationship, Services

National Medical Billing Services doesn't try to strategize with us at all about anything. We do the...

Feb 2023
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Manager

Relationship

It feels like we are floundering because every time we have a question or are building a piece of...

Feb 2023
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Manager

Relationship, Relationship, Operations, Operations

National Medical Billing Services needed to have better communication with us and some transparency...

Feb 2023
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Manager

Loyalty

Our contract will be up soon, and we are not going to renew it. We are not satisfied with the firm....

Feb 2023
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Analyst/Coordinator

Loyalty, Relationship

I would tell a provider considering this firm to make sure that the provider has their eyes on their...

Feb 2023
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Analyst/Coordinator

Relationship

There is a lot of regular turnover with the staffing consultants, so we are constantly having to...

Feb 2023
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Analyst/Coordinator

Services, Value

The firm definitely knows the billing space, but we sometimes have different cases that they aren't...

Feb 2023
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Analyst/Coordinator

Relationship

National Medical Billing Services does the billing and gets the claims out the door, but we are...

Feb 2023
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