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Surgical RCM Services Commentary
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Mollie Hunt
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KLAS Research Director - Mollie Hunt
 
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Ambulatory Revenue Cycle Management Services 2024: Organizations’ Increasing Need for Meaningful Partnerships
Ambulatory Revenue Cycle Management Services 2024:
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February 2024
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National Medical Billing Services Surgical RCM Services 2023: Delivering RCM Services to a Growing Market
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Commentary Summary

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User Commentary

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CEO/President

Value

We were supposed to have an increase in revenue by working with Nimble RCM, but we saw numbers that...

Jun 2024
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CEO/President

Relationship

Nimble RCM has good knowledge of what to bill, and they know who to go to in order to get an answer...

Jun 2024
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CEO/President

Relationship, Operations

I have had really good staff members from Nimble RCM, but I have also had some not-so-good staff...

Jun 2024
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CEO/President

Relationship, Value

Nimble RCM can get a clean claim filed and billed, but we catch them constantly doing certain things...

Jun 2024
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CEO/President

Relationship, Operations

Nimble RCM outsourced a lot of things, and when I saw a lot of new people on my account, the firm...

Jun 2024
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CEO/President

Relationship

At one point, Nimble RCM said they would do something to help get our A/R down, but that was just...

Jun 2024
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CEO/President

Relationship, Operations

Part of the problem with Nimble RCM is they are divided up into too many teams. They are trying to...

Jun 2024
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CEO/President

Relationship, Services

One issue with Nimble RCM is they don’t break down the payments. They try to do a big batch and...

Jun 2024
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CEO/President

Relationship, Operations

I was assured that we had one of Nimble RCM’s top people on an issue and that if I got something...

Jun 2024
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CEO/President

Loyalty, Relationship

I wouldn't go with Nimble RCM again. I'm more educated on what is out there now. They used to be one...

Jun 2024
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Analyst/Coordinator

Relationship, Operations, Services

We have had a roller-coaster relationship with National Medical Billing Services. Sometimes things...

Feb 2024
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Analyst/Coordinator

Services

I am confident in the firm’s coding. We had things audited by a third-party vendor, and the firm got...

Feb 2024
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Analyst/Coordinator

Relationship, Services

The firm is more reactive than proactive. We hear about issues months down the line. It would help...

Feb 2024
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Manager

Relationship

The firm is very results driven, and the results the firm provides are good. The results prove the...

Dec 2023
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Manager

Relationship

I have regular meetings with one of the firm’s executives, and I also have a person who is in charge...

Dec 2023
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Manager

Relationship, Operations, Services

Our experience with National Medical Billing Services has been very bad. They are very disorganized...

Nov 2023
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Manager

Relationship, Operations

Overall, we feel that National Medical Billing Services' strategy failed from the very beginning....

Nov 2023
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Manager

Loyalty, Relationship

We think National Medical Billing Services (NMBS) has a management issue. They truly have an issue...

Nov 2023
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Manager

Relationship

National Medical Billing Services is always polite, kind, respectful, and cordial. Their answer is...

Nov 2023
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Manager

Relationship

Overall, National Medical Billing Services' hierarchy, structure, and volume of employees are way...

Nov 2023
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Manager

Services

National Medical Billing Services provides end-of-month reports that are inaccurate, and that is...

Nov 2023
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Manager

Relationship, Services

There have been many claims issues with National Medical Billing Services (NMBS). Things are...

Nov 2023
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Manager

Relationship, Operations

The firm has given us a lot of guidance. They have been really good to work with. They have frequent...

Nov 2023
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Manager

Relationship, Services

National Medical Billing Services has been terrible at hitting the financial metrics that matter to...

Nov 2023
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Manager

Relationship

There has been a lot of turnover in the staff at National Medical Billing Services, so I don’t know...

Nov 2023
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Manager

Relationship

The coding person from National Medical Billing Services who gathers missing information does a good...

Nov 2023
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CFO

Relationship, Services

With the method National Medical Billing Services uses to complete the billing process, there are...

Oct 2023
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CFO

Relationship, Services, Value

National Medical Billing Services is very consistent. They know about medical billing, and that is good....

Oct 2023
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CFO

Relationship, Operations

National Medical Billing Services' staff and leaders, including our client contact, seem to be a...

Oct 2023
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(0)
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Director

Operations

I would like for the firm to provide education on what is entailed in a clean claim, what the firm...

Oct 2023
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Director

Relationship

National Medical Billing Services either isn’t doing what we ask them to or isn't collecting based...

Oct 2023
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Director

Loyalty, Relationship, Value

Unfortunately, when it comes to RCM services and a lot of what is out there, we are getting the best...

Oct 2023
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Director

Relationship

I would like better communication and transparency around all the firm’s different levels. Things...

Oct 2023
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Director

Services, Value

We could make improvements to some processes so that things could get filed in a timelier manner....

Oct 2023
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Director

Relationship

Our client manager is super weak. When we came on board, we had a very strong client manager, but...

Oct 2023
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