Surgical RCM Services
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Subject Expert
Mollie Hunt
Research Director
Commentary Summary
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User Commentary
Loyalty, Loyalty, Loyalty, Relationship, Relationship, Relationship, Services, Services, Services
We are way off the mark of the outcomes we expect from National Medical Billing Services. Our claims...
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Relationship, Relationship, Relationship
National Medical Billing Services helped us get in network with a major organization. We are working...
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Loyalty, Loyalty, Loyalty
We chose National Medical Billing Services because our owners were unhappy with our previous billing...
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Loyalty, Loyalty, Loyalty, Relationship, Relationship, Relationship
To be successful with National Medical Billing Service, clients need to be really hands on. We are...
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Relationship, Relationship, Relationship
The firm’s strengths are communication, availability, personability, and knowledge. The company has...
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Relationship, Relationship, Services, Services
We have gone through such an improvement over the last year. Working with National Medical Billing...
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Relationship, Relationship
National Medical Billing Services is very negotiable. I do like that if there is a problem, the firm...
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Relationship
If I call the higher-ups over at National Medical Billing Services, they sometimes answer, but they...
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Value
National Medical Billing Services doesn't treat the money as if it is their money. They get paid off...
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Relationship
When National Medical Billing Services is on a call, they don’t actually respond to the call; they...
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Value
The firm charges us for more things than they should. They want to charge us for things like...
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Relationship, Services
I don't really think the product is tailored to our benefit. To me, it seems like the firm is...
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Relationship
National Medical Billing Services says they are going to do better on follow-up, but then nothing...
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Relationship
We have had several different account managers. The first two were good at getting us started and...
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Services, Value
National Medical Billing Services certainly bills the cases when everything is perfect, but they...
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Relationship
National Medical Billing Services does a horrible job. They don't even meet our basic expectations....
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Loyalty, Relationship
There are a few key management-level people at National Medical Billing Services who are very sharp...
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Relationship
I had one consistent contact at National Medical Billing Services, but unfortunately, our issues...
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Relationship
Overall, National Medical Billing Services didn't meet our needs. There were issues with the firm’s...
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Loyalty, Relationship
When I started in this position, the decision was already made to outsource billing to National...
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Value
We ended our relationship with National Medical Billing Services and brought our billing back...
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Relationship, Services
National Medical Billing Services hasn’t fulfilled our expectations. I get reports late sometimes,...
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Relationship
National Medical Billing Services has very pleasant folks to deal with, so I score them high on...
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Value
I would tell someone looking at National Medical Billing Services that the firm couldn't handle us...
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Relationship
One of the benefits of being with a big company is that we get access to a lot of resources. We can...
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Loyalty, Relationship
The firm doesn’t always exceed our expectations, but they will come in and work on things for us....
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Operations, Operations
National Medical Billing Services sends us a monthly bill with an amount, and I don't know whether...
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Relationship, Services
National Medical Billing Services doesn't try to strategize with us at all about anything. We do the...
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Relationship
It feels like we are floundering because every time we have a question or are building a piece of...
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Relationship, Relationship, Operations, Operations
National Medical Billing Services needed to have better communication with us and some transparency...
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Loyalty
Our contract will be up soon, and we are not going to renew it. We are not satisfied with the firm....
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Loyalty, Relationship
I would tell a provider considering this firm to make sure that the provider has their eyes on their...
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Relationship
There is a lot of regular turnover with the staffing consultants, so we are constantly having to...
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Services, Value
The firm definitely knows the billing space, but we sometimes have different cases that they aren't...
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Relationship
National Medical Billing Services does the billing and gets the claims out the door, but we are...
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Services
The only downfall with National Medical Billing Services that would make somebody take a second look...
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Loyalty
The firm worked with us on pricing; they didn't just give us a set fee and tell us what we had to...
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Relationship, Operations
A lot of things changed due to COVID-19, and National Medical Billing Services did a beautiful job...
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Relationship, Services
National Medical Billing Services’ coding is impeccable. The firm has a team that takes our medical...
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Loyalty
We bill out facility and professional billing, so we went with National Medical Billing Services...
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Loyalty
Some kudos to National Medical Billing Services is we were switching our EMR, and they were willing...
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Relationship, Operations
One thing I would absolutely encourage customers to do is maintain the weekly meetings that National...
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Services
National Medical Billing Services is not doing their job properly. The firm’s claims billing process...
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Relationship
National Medical Billing Services is very quick to reply to any emails we send or questions we have,...
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Services, Value
I would tell anyone looking at National Medical Billing Services to do the billing process...
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Relationship, Services
There are lots of great things about National Medical Billing Services. They have a great coding...
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Loyalty
We found the firm through Google. We tasked someone with the job of finding a firm for us, and they...
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Services
National Medical Billing Services refused to do verification and eligibility, and it would have been...
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Value
National Medical Billing Services does not do a great job. They are not proficient in A/R posting...
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Relationship, Services
Unfortunately, National Medical Billing Services' proficiency in the posting realm is poor; the firm...
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Relationship, Services
We would like to meet industry standards from an A/R perspective, and we are not. We expected the...
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Relationship, Services
National Medical Billing Services has some depth in their coding division. When we bring in new...
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Services
When billing is done in-house, organizations have ownership of it, and I am unsure whether the firm...
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Relationship
National Medical Billing Services' executives get involved, but we never see anything change after...
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Services, Value
If National Medical Billing Services were to decrease our A/R to industry standards in the pertinent...
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Relationship, Services
My issue with National Medical Billing Services is on the back end when they go to collect. The firm...
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Relationship
The firm’s strength is the expertise of their personnel. They have a knowledgeable staff that is...
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Value
The firm executes things well in some areas, such as managed care. We receive our money's worth with...
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Relationship, Operations
The firm’s weakness lies with the staff members at the bottom of the chain that need more training....
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Relationship
I would tell a peer that National Medical Billing Services is a good organization. They have a lot...
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Relationship
If the firm could make the collections piece a little better and get us more money, that would be...
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Relationship
The firm's key strength would be their knowledge and communication.
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Value
The outcome we expected was increased and consistent cash flow. We are achieving that outcome.
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Relationship
I don't know what the firm’s strengths are because I don't see any strengths. My current...
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Relationship
I don't see the firm lasting much longer with my organization. I don't know whether my organization...
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Relationship
Early in the process, there were some concerns. I was very upset, and the firm wasn't meeting any of...
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Relationship
The staff is constantly changing, so staying with the firm is very discouraging. We constantly train...
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Operations
To be successful with the firm, clients need to properly train their assigned people from the firm...
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Loyalty
We selected the firm because they were rated very highly. However, National Medical Billing Services...
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Relationship
I could not give any advice to other customers to be successful with National Medical Billing...
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Relationship
National Medical Billing Services' strength is their communication. They definitely communicate well...
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Relationship, Services
National Medical Billing Services’ follow-through is bad; things continue to stay on the agenda...
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Relationship
National Medical Billing Services has not met our expectations. Things have been improving, but we...
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Relationship
The firm offered to help us in a specific area as part of our engagement with them, but they have...
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Loyalty, Value
We have achieved one major advantage with the firm, and that is a reduction in costs. The firm also...
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Loyalty
We selected National Medical Billing Services because they did an analysis of our facility and...
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Relationship
We expected our engagement with National Medical Billing Services to help all of our claims get paid...
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Relationship
National Medical Billing Services is struggling to find staffing, and they are not being transparent...
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Relationship
When we first started with the firm, our representative was amazing. I would give that person high...
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Relationship, Services
National Medical Billing Services is performing as expected. Within a month with the firm, we saw...
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Value
National Medical Billing Services charges separately when we are looking at contracts and such. So...
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Relationship, Services
Our providers have to work hard to get the information they need from the firm. There is a bit of a...
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Relationship
Our account representative at National Medical Billing Services is amazing and works hard. They try...
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Relationship, Operations
I don't know what the firm's staffing model is, but their staff is constantly changing. Because of...
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Relationship, Operations
When we first started working with National Medical Billing Services, they had regular meetings with...
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Loyalty, Relationship
The firm’s market viability is long term because there aren't many companies like them out there....
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Relationship
The firm needs to have full transparency, good documentation, and open communication.
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Relationship
I needed to get one of the firm’s executives involved with something, and when that person was...
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Services
From the firm, we would like better reports. We would also like better payment posting. That seems...
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Value
The firm charges us for any new contract, but that is really the only additional charge.
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Relationship
I really only ever deal with the account representative, and that person doesn't always have the...
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Operations
I am looking for some education to help my surgeons with their documentation to maximize and...
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Loyalty
One positive unexpected outcome is a recent announcement that the firm purchased MedTek. I think...
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Relationship
To be successful with this firm, a client needs to set expectations in the very beginning and...
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Relationship
The firm’s strength is that they are responsive. Every time I reach out to them, they are very...
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Relationship
National Medical Billing Services is very efficient, knowledgeable, and ethical. They have a very...
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Value
We know what services are included within our contract with National Medical Billing Services, and...
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Relationship
The firm has an excellent contacting process for credentialing support. They have a lot of knowledge...
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Relationship, Value
National Medical Billing Services is a value-added company. If they see that we need information or...
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Relationship
The firm needs to work on their accounts receivable department and their follow-up. The firm has...
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Relationship, Operations
The firm's strength is that their people are nice and want to do a good job. I truly believe that...
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Relationship
The firm is too big for a small organization. Everything is riding on National Medical Billing...
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Relationship, Operations
One of the firm's teams usually doesn’t have answers to any questions we ask. They seem confused...
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Relationship, Value
The team that we have is really on top of things. National Medical Billing Services has several...
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Relationship
National Medical Billing Services knows everything we need. They work with other facilities and give...
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