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nThrive Extended Business Office Comments
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KLAS Research Director - Mac Boyter
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Mac Boyter

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mac.boyter@klasresearch.com

 
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User Commentary

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VP/Other Executive

We left nThrive because nThrive is horrible at everything they do. They are the perfect example of...

Jul 2021
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VP/Other Executive

With one partner, there would be too much business risk in how they could meet the needs, but having...

Jul 2021
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VP/Other Executive

nThrive doesn’t always give us a liaison. We will sometimes get on the phone with their client...

Jul 2021
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VP/Other Executive

nThrive’s major strength is their front-end component. They went through a period where they...

Jun 2021
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VP/Other Executive

I would definitely buy the firm's services again for the eligibility component. They exceed our...

Jun 2021
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VP/Other Executive

nThrive is probably underperforming in the bad debt space. Eventually, we will do an RFP. I am sure...

Jun 2021
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VP/Other Executive

I don’t think nThrive charges us for every little thing. We definitely get our money’s worth.

Jun 2021
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VP/Other Executive

nThrive is a preferred business partner for us.

Jun 2021
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VP/Other Executive

We believed the only option was to contract with nThrive since they had expertise. They have done...

Jun 2021
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VP/Other Executive

nThrive has done very poorly with some services, such as denials and underpayments. There was poor...

Jun 2021
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(0)
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VP/Other Executive

I don't know that the relationship has changed. I still have a good relationship with nThrive. It is...

Jun 2021
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VP/Other Executive

The reporting package is terrible, and nThrive's understanding of what is going on isn't that good....

Jun 2021
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Analyst/Coordinator

Everything nThrive brings in is frosting on the cake. They are not costing us anything, and they are...

Feb 2021
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Analyst/Coordinator

nThrive is not working our claims promptly. It is taking them so long to work these accounts. We are...

Feb 2021
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Analyst/Coordinator

The people that I deal with can resolve any of the issues that we have, and they do well there.

Feb 2021
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(0)
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Manager

nThrive is always in a state of transition. The vendor's worker bees tend to change a lot, but not...

Dec 2020
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Manager

nThrive has an underpayment product that is actually very good. Those people do not charge a lot....

Dec 2020
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VP/Other Executive

nThrive has assigned a dedicated executive over the extended business office services. nThrive...

Dec 2020
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VP/Other Executive

I wouldn't buy nThrive for our extended business office again. The vendor is doing driving outcomes...

Dec 2020
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Manager

nThrive is not outstanding, but they are bringing in some money for us. I would be cautious in...

Dec 2020
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Manager

nThrive has put together really nice reports for us to illustrate what has been going on with the...

Dec 2020
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Manager

The vendor switches our consultant too often. nThrive is growing themselves as a company, but that...

Dec 2020
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Manager

Sometimes, the A/R will sit for a long time. I know that health plans can be challenging to deal...

Dec 2020
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Manager

nThrive hasn't changed the way they work with us during the COVID-19 crisis. That has been good.

Dec 2020
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Manager

We have had some concerns in the past because nThrive wasn't picking up all the things they needed...

Dec 2020
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Manager

nThrive has worked on tightening up their releases. That was an issue for them for a while. The...

Dec 2020
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VP/Other Executive

We have been less than happy with nThrive. They were Best in KLAS for a while, but then they had a...

Oct 2020
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VP/Other Executive

A couple of years ago, nThrive was at the top of KLAS' list of good partners, so we brought nThrive...

Oct 2020
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VP/Other Executive

nThrive has never achieved the level that we were expecting. There are so many problems with the...

Oct 2020
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(0)
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VP/Other Executive

The vendor's performance has gotten worse over time. We have nThrive's collections management...

Oct 2020
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(0)
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VP/Other Executive

nThrive is nitpicky when it comes to charging us for every little thing. That is absolutely a big problem....

Oct 2020
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(0)
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VP/Other Executive

nThrive is really doing some strategic things now. They just partnered with a statement company to...

Oct 2020
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(0)
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VP/Other Executive

I like that the vendor offers extended business office services, but the vendor just doesn’t...

Oct 2020
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(0)
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VP/Other Executive

We want the vendor to improve their leadership oversight and their ability to not incur backlogs...

Oct 2020
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VP/Other Executive

When the company first came from MedAssets, they were a stellar company. After the company was...

Oct 2020
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