nThrive Extended Business Office Comments

 

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User Commentary

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Manager

Tools and Methodology

I would probably not contract with nThrive again. My concerns have remained the same over the last...

Jan 2020
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Manager

People and Knowledge

nThrive’s staff is good to work with. The support people are always responsive. My concerns are more...

Jan 2020
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Manager

Tools and Methodology

Since 501(r) and other regulations came out, we have been consistent in terms of knowing what is...

Jan 2020
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Manager

People and Knowledge

We have a more senior person that comes on-site periodically and attends our calls. We have had a...

Jan 2020
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Manager

ROI and Cost

nThrive’s collection rate is relatively good and comparable to other agencies’.

Jan 2020
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Manager

Tools and Methodology

I would likely not recommend nThrive to others due to their inconsistencies. They require a lot of...

Jan 2020
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VP/Other Executive

People and Knowledge

nThrive is lacking in revenue cycle knowledge, employee engagement, provider engagement, leadership...

Jan 2020
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VP/Other Executive

Tools and Methodology

We rate the vendor's strategic ability very low. The vendor was lacking in terms of being innovative...

Jan 2020
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VP/Other Executive

Relationship

We rate the vendor's executive involvement very low. Some of the experiences we had with their...

Jan 2020
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VP/Other Executive

Tools and Methodology

I had to augment nThrive’s leadership teams with my own leaders to provide training, set clear...

Jan 2020
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VP/Other Executive

Project Results

nThrive overpromised and underdelivered. The vendor was far from achieving the incremental lift they...

Jan 2020
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VP/Other Executive

Tools and Methodology

The vendor lacked integrity, and there was a lack of partnership. We were expecting the vendor to...

Jan 2020
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VP/Other Executive

Other Observations

I would tell the vendor to hire stronger revenue cycle leaders and proven individuals in the space...

Jan 2020
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Director

Other Observations

We have an ongoing agreement with nThrive, but I am not sure whether their services are part of our...

Dec 2019
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Director

Project Results

Other vendors whose services we use are performing a little better than nThrive. nThrive gets the...

Dec 2019
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Director

Tools and Methodology

The reporting capabilities for denials and the safety network are not where we would like them to...

Dec 2019
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Director

Relationship

We may sever our relationship with nThrive based on their services, the cost, and some performance...

Dec 2019
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Manager

Tools and Methodology

I would give nThrive a high rating for how they executed because we have never had an issue with...

Nov 2019
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Manager

Relationship

The partnership was just at the sales level with the salesperson and the staff.

Nov 2019
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Manager

Tools and Methodology

nThrive still seems to be going through a transition period where the people who transitioned aren't...

Nov 2019
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VP/Other Executive

Tools and Methodology

nThrive did not bring any intellectual quality. nThrive brought in a few consultants for a period of...

Nov 2019
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VP/Other Executive

Relationship

nThrive’s executives are very involved, but that is no indication of the work that their consultants...

Nov 2019
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VP/Other Executive

Relationship

Our only partnership with nThrive was with the people who have left the organization and a few...

Nov 2019
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VP/Other Executive

Tools and Methodology

I would like to tell nThrive that they are a service provider and should focus on customer...

Nov 2019
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VP/Other Executive

Tools and Methodology

Our coding is advanced, and nThrive did not have the benchmark strength they told us they had. As a...

Nov 2019
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VP/Other Executive

Tools and Methodology

We brought nThrive in to improve collections, and they have not done that. As a result, we are...

Nov 2019
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VP/Other Executive

Relationship

nThrive has done well with proactively meeting with us. The leadership team comes on-site on a...

Nov 2019
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VP/Other Executive

People and Knowledge

Everybody in the industry is trying to incorporate the use of technology, big data, and analytics...

Nov 2019
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VP/Other Executive

Relationship

The areas that haven't been very happy are continuity, consistency, and staffing. As the vendor has...

Nov 2019
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VP/Other Executive

ROI and Cost

We are looking for a value proposition. We get very good results from nThrive, but they also aren't...

Nov 2019
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VP/Other Executive

Tools and Methodology

nThrive found a way for both of us to perform financially, and that was what we were looking for; we...

Nov 2019
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Manager

Relationship

I am not usually satisfied with nThrive. If we could find another vendor who could do what we need,...

Nov 2019
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Manager

Tools and Methodology

We have no idea how many staff members nThrive has working for us. Seeing nThrive's dedication is...

Nov 2019
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Manager

Future Outlook

We recently started working with another vendor, and we may expand that engagement. If the new...

Nov 2019
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Manager

ROI and Cost

nThrive does avoid nickel-and-diming us, and we do receive a good monetary outcome.

Nov 2019
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Manager

Relationship

I would not buy nThrive's service again. The vendor has not exceeded our expectations. We get very,...

Nov 2019
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Manager

Sales and Contracting

nThrive doesn't charge for every little thing. They only charge for the services they provide.

Oct 2019
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Manager

Other Observations

When I first started working with nThrive on a project, it took them some time to get to where we...

Oct 2019
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Manager

Tools and Methodology

nThrive has struggled to get the staff they need to be successful. We told nThrive how many accounts...

Oct 2019
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Manager

Lessons Learned

Once we moved over to nThrive, the service level went down. I would recommend that any future...

Oct 2019
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VP/Other Executive

Relationship

We had a partnership with nThrive at first. They have taken on a lot of companies head to head....

Aug 2019
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VP/Other Executive

Relationship

nThrive hasn’t been doing a great job. They are really not adding much value. We are looking to...

Jul 2019
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VP/Other Executive

Relationship

The changes that happened with nThrive are all over the board. We stopped using them for a ton of...

Jul 2019
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CFO

Tools and Methodology

nThrive operates mostly in the traditional space, but if we have something different for them to...

Mar 2019
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CFO

Project Results

nThrive is good at handling collections and knowing where opportunities are. I don’t think they have...

Mar 2019
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CFO

Tools and Methodology

nThrive could be a little bit stronger at initiating projects. Granted, for this project, they were...

Mar 2019
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Director

Project Results

On the eligibility side, nThrive is excellent. They are very efficient and organized, and they...

Mar 2019
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Director

Tools and Methodology

When we first started doing business, nThrive provided us with quarterly reports, but we haven't...

Mar 2019
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Director

Project Results

In the future, I would think about outsourcing to someone other than nThrive. I wouldn't outsource...

Mar 2019
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Director

Project Results

In terms of working our accounts, nThrive's lack of timeliness isn't great.

Mar 2019
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Director

Project Results

We are frustrated with nThrive's customer service and their inability to resolve things and collect...

Mar 2019
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Manager

People and Knowledge

Because of the turnover at nThrive, we don’t ever get anyone that is a subject matter expert because...

Mar 2019
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Manager

ROI and Cost

In the long run, nThrive does help us financially because we can identify whether we are being...

Mar 2019
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Manager

ROI and Cost

We can identify when payers are underpaying us. Without nThrive’s tool, we wouldn’t be able to do...

Mar 2019
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Manager

Tools and Methodology

nThrive’s tools are just easy for us. Every day, we can come in and ensure that the claims and...

Mar 2019
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Manager

Project Results

nThrive’s tool indirectly affects patient satisfaction because we know what we should be expecting....

Mar 2019
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Manager

People and Knowledge

I have a monthly call with an nThrive liaison, who does provide some metrics and feedback. We have...

Mar 2019
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Manager

Tools and Methodology

Some of the metrics we are getting from nThrive include the percentage of users that are in every...

Mar 2019
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Manager

Relationship

I don’t necessarily expect executive involvement from nThrive on my level. I would imagine that they...

Mar 2019
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Manager

Other Observations

nThrive is expensive, but we do a lot of transactions through them. We probably pay close to what we...

Mar 2019
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Manager

Project Results

We use nThrive for our commercial contracts so that we don’t have to manually price every account....

Mar 2019
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Manager

ROI and Cost

nThrive deals with a few of our locations. The cost to us to do what nThrive does in-house would be...

Mar 2019
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Manager

People and Knowledge

When we have problems, there is inconsistency in nThrive’s responses and timeliness. We have to do a...

Mar 2019
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Manager

People and Knowledge

nThrive has extremely high turnover on all levels, whether the turnover is among the basic people,...

Mar 2019
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Manager

Tools and Methodology

The product that nThrive offers is wonderful and incredibly helpful. We use it every day, but it...

Mar 2019
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Manager

Tools and Methodology

The product is user friendly, and training is really easy. There is a web-based tool that isn’t...

Mar 2019
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Manager

Tools and Methodology

I am not sure how nThrive could improve. The issues are more cosmetic. But sometimes getting into...

Mar 2019
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Analyst/Coordinator

Tools and Methodology

In the beginning, we had problems with training everybody. We just didn't get enough training, and...

Mar 2019
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Analyst/Coordinator

Tools and Methodology

We would like to see an improvement with the timing of tickets. Sometimes nThrive is quick to...

Mar 2019
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Director

Relationship

nThrive's executives worked very closely with us. Whenever we had an issue, they would fly out to...

Jan 2019
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Director

ROI and Cost

nThrive did a great job of making sure they weren’t charging us for things that we didn’t need to be...

Jan 2019
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Director

People and Knowledge

nThrive provided us with very knowledgeable revenue cycle staff, and their reporting was very...

Jan 2019
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Director

Project Results

nThrive will be the first vendor we choose for any of our upcoming revenue cycle projects.

Jan 2019
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Director

Project Results

Based on our reduction of A/R days and how fast nThrive was able to turn things around, I would say...

Jan 2019
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Director

Project Results

We were very pleased with nThrive's performance. They were great. They stayed close with us on the...

Jan 2019
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Manager

People and Knowledge

nThrive's leaders and laypeople are very knowledgeable. The vendor has put together a platform or...

Dec 2018
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Manager

Tools and Methodology

nThrive provides us with strategic guidance on specific high-level challenges. They tell us where...

Dec 2018
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Manager

Project Results

nThrive's service provides a variety of outcomes. They give us statistics on paper about various...

Dec 2018
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Manager

Project Results

nThrive brings us a lot of visibility. They have a team full of people who are very transparent...

Dec 2018
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Manager

Other Observations

nThrive's deliverables are timely, but nThrive takes time because they are so scattered in their...

Dec 2018
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Manager

Other Observations

We have an internal audit-control process. When we have questions about charges, our staff engages...

Dec 2018
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Manager

Tools and Methodology

Our biggest problem with nThrive is that they separate underpayment reviews from discount compliance...

Dec 2018
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VP/Other Executive

Other Observations

Culturally, nThrive is a good fit for us. Some of the vendors that we looked at would have just...

Dec 2018
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VP/Other Executive

Other Observations

nThrive could improve and provide service in a more timely fashion, and I think they will. Overall,...

Dec 2018
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VP/Other Executive

Other Observations

We recently started outsourcing our revenue cycle work to nThrive. Their services handle our...

Dec 2018
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