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nThrive Extended Business Office Comments
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KLAS Research Director - Mac Boyter
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Mac Boyter

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mac.boyter@klasresearch.com

 
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User Commentary

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Manager

Relationship

nThrive is always in a state of transition. The vendor's worker bees tend to change a lot, but not...

Dec 2020
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Manager

People and Knowledge

nThrive has an underpayment product that is actually very good. Those people do not charge a lot....

Dec 2020
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VP/Other Executive

Other Observations

nThrive has assigned a dedicated executive over the extended business office services. nThrive...

Dec 2020
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VP/Other Executive

Tools and Methodology

I wouldn't buy nThrive for our extended business office again. The vendor is doing driving outcomes...

Dec 2020
(0)
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Manager

Project Results

nThrive is not outstanding, but they are bringing in some money for us. I would be cautious in...

Dec 2020
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Manager

Tools and Methodology

nThrive has put together really nice reports for us to illustrate what has been going on with the...

Dec 2020
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Manager

People and Knowledge

The vendor switches our consultant too often. nThrive is growing themselves as a company, but that...

Dec 2020
(0)
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Manager

Tools and Methodology

Sometimes, the A/R will sit for a long time. I know that health plans can be challenging to deal...

Dec 2020
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Manager

Relationship

nThrive hasn't changed the way they work with us during the COVID-19 crisis. That has been good.

Dec 2020
(0)
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Manager

Tools and Methodology

We have had some concerns in the past because nThrive wasn't picking up all the things they needed...

Dec 2020
(0)
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Manager

Tools and Methodology

nThrive has worked on tightening up their releases. That was an issue for them for a while. The...

Dec 2020
(0)
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VP/Other Executive

Tools and Methodology

We have been less than happy with nThrive. They were Best in KLAS for a while, but then they had a...

Oct 2020
(0)
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VP/Other Executive

Future Outlook

A couple of years ago, nThrive was at the top of KLAS' list of good partners, so we brought nThrive...

Oct 2020
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VP/Other Executive

Project Results

nThrive has never achieved the level that we were expecting. There are so many problems with the...

Oct 2020
(0)
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VP/Other Executive

Tools and Methodology

The vendor's performance has gotten worse over time. We have nThrive's collections management...

Oct 2020
(0)
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VP/Other Executive

ROI and Cost

nThrive is nitpicky when it comes to charging us for every little thing. That is absolutely a big problem....

Oct 2020
(0)
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VP/Other Executive

Other Observations

nThrive is really doing some strategic things now. They just partnered with a statement company to...

Oct 2020
(0)
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VP/Other Executive

Tools and Methodology

I like that the vendor offers extended business office services, but the vendor just doesn’t...

Oct 2020
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VP/Other Executive

Relationship

We want the vendor to improve their leadership oversight and their ability to not incur backlogs...

Oct 2020
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VP/Other Executive

Tools and Methodology

When the company first came from MedAssets, they were a stellar company. After the company was...

Oct 2020
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Manager

Tools and Methodology

I would probably not contract with nThrive again. My concerns have remained the same over the last...

Jan 2020
(0)
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Manager

People and Knowledge

nThrive’s staff is good to work with. The support people are always responsive. My concerns are more...

Jan 2020
(0)
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Manager

Tools and Methodology

Since 501(r) and other regulations came out, we have been consistent in terms of knowing what is...

Jan 2020
(0)
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Manager

People and Knowledge

We have a more senior person that comes on-site periodically and attends our calls. We have had a...

Jan 2020
(0)
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Manager

ROI and Cost

nThrive’s collection rate is relatively good and comparable to other agencies’.

Jan 2020
(0)
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Manager

Tools and Methodology

I would likely not recommend nThrive to others due to their inconsistencies. They require a lot of...

Jan 2020
(0)
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