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nThrive Extended Business Office Comments
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Subject Expert
Commentary Summary
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User Commentary
Manager
Relationship
nThrive is always in a state of transition. The vendor's worker bees tend to change a lot, but not...
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Manager
People and Knowledge
nThrive has an underpayment product that is actually very good. Those people do not charge a lot....
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VP/Other Executive
Other Observations
nThrive has assigned a dedicated executive over the extended business office services. nThrive...
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VP/Other Executive
Tools and Methodology
I wouldn't buy nThrive for our extended business office again. The vendor is doing driving outcomes...
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Manager
Project Results
nThrive is not outstanding, but they are bringing in some money for us. I would be cautious in...
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Manager
Tools and Methodology
nThrive has put together really nice reports for us to illustrate what has been going on with the...
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Manager
People and Knowledge
The vendor switches our consultant too often. nThrive is growing themselves as a company, but that...
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Manager
Tools and Methodology
Sometimes, the A/R will sit for a long time. I know that health plans can be challenging to deal...
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Manager
Relationship
nThrive hasn't changed the way they work with us during the COVID-19 crisis. That has been good.
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Manager
Tools and Methodology
We have had some concerns in the past because nThrive wasn't picking up all the things they needed...
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Manager
Tools and Methodology
nThrive has worked on tightening up their releases. That was an issue for them for a while. The...
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VP/Other Executive
Tools and Methodology
We have been less than happy with nThrive. They were Best in KLAS for a while, but then they had a...
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VP/Other Executive
Future Outlook
A couple of years ago, nThrive was at the top of KLAS' list of good partners, so we brought nThrive...
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VP/Other Executive
Project Results
nThrive has never achieved the level that we were expecting. There are so many problems with the...
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VP/Other Executive
Tools and Methodology
The vendor's performance has gotten worse over time. We have nThrive's collections management...
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VP/Other Executive
ROI and Cost
nThrive is nitpicky when it comes to charging us for every little thing. That is absolutely a big problem....
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VP/Other Executive
Other Observations
nThrive is really doing some strategic things now. They just partnered with a statement company to...
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VP/Other Executive
Tools and Methodology
I like that the vendor offers extended business office services, but the vendor just doesn’t...
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VP/Other Executive
Relationship
We want the vendor to improve their leadership oversight and their ability to not incur backlogs...
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VP/Other Executive
Tools and Methodology
When the company first came from MedAssets, they were a stellar company. After the company was...
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Manager
Tools and Methodology
I would probably not contract with nThrive again. My concerns have remained the same over the last...
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Manager
People and Knowledge
nThrive’s staff is good to work with. The support people are always responsive. My concerns are more...
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Manager
Tools and Methodology
Since 501(r) and other regulations came out, we have been consistent in terms of knowing what is...
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Manager
People and Knowledge
We have a more senior person that comes on-site periodically and attends our calls. We have had a...
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Manager
ROI and Cost
nThrive’s collection rate is relatively good and comparable to other agencies’.
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Manager
Tools and Methodology
I would likely not recommend nThrive to others due to their inconsistencies. They require a lot of...
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