Optum Payer IT Consulting Comments

 

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User Commentary

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COO

Relationship

Optum’s executives are reaching out to me. After a certain amount of time, they reach out to get on...

Mar 2020
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COO

People and Knowledge

The individuals that I have interacted with directly have walked me through all the operational...

Mar 2020
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COO

Tools and Methodology

We have leveraged quite a few people over the years to assist us with configuring the system, and...

Feb 2020
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COO

Tools and Methodology

We had to retrain all of our staff on our thought process in terms of work assignments in our claims...

Feb 2020
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COO

Tools and Methodology

In the beginning, Optum recommended that we dedicate some of our resources to the project in...

Feb 2020
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COO

Tools and Methodology

The vendor's expertise and experience stand out to us. The vendor brought people to the table who...

Feb 2020
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COO

Tools and Methodology

I recognize that as consultants, Optum's people are always looking for the next sale opportunity....

Feb 2020
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COO

Tools and Methodology

Optum does a good job of transferring knowledge but not necessarily when we are expecting the...

Feb 2020
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COO

Other Observations

We had people who were managing the cost on the vendor's side. The vendor would give us a report,...

Feb 2020
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COO

ROI and Cost

We had a partnership with the vendor. There were so many positives. If I were to give the vendor...

Feb 2020
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COO

Other Observations

I am a fan of the work that Optum did for us. I recognize that consultants play a particular role....

Feb 2020
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COO

Other Observations

The vendor did a good job of transitioning from consulting to teaching. We learned some lessons...

Feb 2020
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CEO/President

Tools and Methodology

I like Optum's two-in-a-box model. An Optum person works directly beside our internal person so that...

Nov 2019
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CEO/President

Tools and Methodology

Optum did more than just keep the lights on. They jumped in and helped our team change our...

Nov 2019
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CEO/President

Tools and Methodology

Optum's strategic advantage is the ability to see opportunities to grow before clients do. A vendor...

Nov 2019
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CEO/President

Tools and Methodology

At one point, we were working with several vendors, and some of their work overlapped. Whenever we...

Nov 2019
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CEO/President

Relationship

Optum's executives were very involved. They would rotate back and forth. Even as we are winding...

Nov 2019
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CEO/President

Tools and Methodology

There were times throughout our engagement when I would have to remind Optum that if they really...

Nov 2019
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CEO/President

Tools and Methodology

Between the staff turnover and having a tumultuous and incredibly busy couple of years, we didn't...

Nov 2019
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CEO/President

Sales and Contracting

I would definitely recommend Optum to another organization. There was nothing that bothered me...

Nov 2019
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CEO/President

Tools and Methodology

We brought in Optum for guidance and help identifying gaps. We are now working on moving toward...

Nov 2019
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CEO/President

Tools and Methodology

As opposed to the other vendors we have worked with, Optum doesn't wait for us to ask questions....

Nov 2019
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VP/Other Executive

Tools and Methodology

The implementation has been very challenging, and we had very high expectations, but I haven’t been...

Apr 2019
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VP/Other Executive

Tools and Methodology

As we have been transitioning from the old Optum platform to the new Optum platform, we have lost...

Apr 2019
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VP/Other Executive

Project Results

We really wish that Optum would address our specific issues more proactively. When we tested the new...

Apr 2019
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CIO

Tools and Methodology

Optum is very good at doing discovery work to see what we need help with. It is important that...

Apr 2019
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CIO

Tools and Methodology

Optum’s level of detail stands out. They do have very good communication tools, and they have...

Apr 2019
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CIO

Other Observations

Optum gave us a fixed fee. They have done everything within that fee; we haven't been...

Apr 2019
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CIO

Tools and Methodology

I look for things other than knowledge that are going to help us when Optum is gone. Optum has...

Apr 2019
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Manager

Relationship

Even though the implementation was a bit rocky, I would still give Optum another chance. I have a...

Mar 2019
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Manager

Relationship

Optum’s customer service is what makes them different. A lot of the people who were with the company...

Mar 2019
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Manager

People and Knowledge

I was shocked when there were so many issues with our implementation. There was a new person...

Mar 2019
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Manager

Project Results

The product that Optum implemented was supposed to be an out-of-the-box product, but it wasn’t set...

Mar 2019
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Manager

Win/Loss - Why they were selected (by current clients)

When we were choosing vendors, I fought for Optum because I have had a relationship with them for a...

Mar 2019
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CIO

ROI and Cost

Optum's prices are high, and there are new, junior-level people training on the job.

Mar 2019
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CIO

People and Knowledge

We selected Optum based on their deep knowledge of core operations. They have worked with many...

Mar 2019
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VP/Other Executive

People and Knowledge

The resources are trained and knowledgeable about Optum’s product and our needs. That is a big...

Feb 2019
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VP/Other Executive

People and Knowledge

We are still in the process of implementing with Optum, but so far, our experience has been...

Feb 2019
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VP/Other Executive

People and Knowledge

Optum really has their head in the game. There is no distinction between my team and the Optum team...

Feb 2019
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VP/Other Executive

Tools and Methodology

Optum is always looking at different innovations to ensure that we are on the cutting edge. We rely...

Feb 2019
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VP/Other Executive

Tools and Methodology

Other consulting firms are so eager to learn our business just so that they can move on and market...

Feb 2019
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VP/Other Executive

Tools and Methodology

I would completely recommend Optum. They are real, and they are curious. They are very intelligent...

Feb 2019
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VP/Other Executive

Project Results

Optum has been phenomenal at building the end-to-end infrastructure for our software purposes. They...

Feb 2019
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VP/Other Executive

Project Results

Our relationship with Optum has no end in sight, and we have a system worked out with them. We...

Feb 2019
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Director

People and Knowledge

What really helped us decide on Optum's product was that the vendor responded quickly. I called one...

Feb 2019
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Director

Project Results

When we sought out supportive services from Optum, we understood we were going to have to work with...

Feb 2019
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VP/Other Executive

People and Knowledge

Optum has had to customize their offering to our organization’s needs, and they have been everything...

Feb 2019
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VP/Other Executive

People and Knowledge

We completely switched our processes partway through our project, and although Optum was a little...

Feb 2019
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Director

Other Observations

I don’t feel nickel-and-dimed by Optum, but that is probably because I expect Optum to charge us....

Nov 2017
 Helpful

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Director

Project Results

I would hire Optum again. As complex as our implementation is, Optum's project-transition team is...

Nov 2017
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Director

Project Results

I am still waiting to see the real ROI on our engagement with Optum. It is still to be determined....

Nov 2017
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Director

Project Results

Some things about Optum's reporting platforms seem a little dated. However, we haven’t seen the full...

Nov 2017
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Director

Other Observations

My overall satisfaction with Optum is based on the complexity and breadth of Optum’s organization....

Nov 2017
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Director

Other Observations

In terms of strategic expertise, we haven’t discussed really high-end analytics or analytic tools...

Nov 2017
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