Optum Payment Integrity Solutions (Pre-Pay and Post-Pay) Commentary
Filtered view: All

Subject Expert
Boyd Stewart
Research Director
KLAS Research Director - Boyd Stewart
 
View Advanced Filters
Advanced Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
Comment Categories

Featured  Report

Preferences

   Bookmark

Commentary Summary

Positive
##%
Neither
##%
Negative
##%
to see the full dataset.

If you don't have a login, getting started is easy.

Provider Organizations
Fill out our registration form to verify your organization.
HIT Companies
Contact a KLAS representative for plans and pricing.

User Commentary

Sort by   
Manager

Relationship

We like the relationship we have with Optum. Their approachability and responsiveness are good, and...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Optum is great, and they really do things to a T. We have very few disputes and very few overturns....

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Operations, Product

As far as the upgrade implementations from Optum go, nothing is perfect, but we have never...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations, Product

The product is very user friendly, and there is also a lot of self-service that we can do and feel...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

There are some rules and functionality that we know the vendor is working on. The vendor keeps us...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

The vendor sends out a lot of communication. Some days, the communication is almost overwhelming....

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

The vendor has moved our account manager several times over the years. All of the account managers...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

There is some functionality that Optum has that we can't use because of our payment system. The...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

For the initial training, the vendor came on-site and did what we felt was a really exceptional job...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Product

We are satisfied with what is in Optum Payment Integrity Solutions. We used to struggle with...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship

Optum is very reactive. I feel like they are only there for renewals and issues.

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Product

The vendor recommends that we operationalize a whole bunch of things that don't make any clinical...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture

The vendor provides a service that is consistent with their contract. They do things in a timely...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

The vendor knows that there are production issues, so they are fairly responsive when we have...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture, Value

The expenses associated with the product are fairly straightforward, and the vendor doesn't charge...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations, Product

The vendor’s upgrades have gotten better, but there are still occasional testing situations that...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

When we have questions, the vendor is willing to spend time, address those questions, and point us...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

The product works pretty well with Epic's system; the interoperability there is seamless, and we...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

There are occasional hiccups with rebooting the product, but that is pretty normal for most...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Value

The vendor is doing a big upgrade; it is a major rewrite for them, and it is converting all their...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

We can do pretty much whatever we want in the solution.

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Product

We are satisfied with Optum Payment Integrity Solutions and won't leave. Optum keeps up with changes...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Product

Optum Payment Integrity Solutions is integrated with an Epic module we use, and the integration...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Loyalty, Product

We use Optum's product for code editing in our regular claims processing. We don’t have any plans to...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Value

As we see things that another vendor is not covering, we can utilize Optum Payment Integrity...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product, Value

Optum is able to do chart reviews for us. Tending to claims internally is labor-intensive work, so...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Our relationship with Optum is newer than it is with other vendors. It takes time to help acclimate...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Relationship

Optum seems to be a good post-pay partner, and they are somewhat responsive with prepay. Optum isn't...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Optum has grown tremendously over the last few years. They have gobbled up specialty services, but...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship, Value

Optum is a terrific partner. They are willing to customize their solutions based on our business...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Sometimes, there is a bit of a gap between the vendor changing our contact and getting things up and...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Value

Optum Payment Integrity Solutions is very easy to use and very intuitive. It is a good product. It...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Culture, Relationship

Optum doesn’t keep all promises. We discovered that the state of the provider was not being passed...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Optum is very attentive and responsive. They still have recurring meetings with our claims staff to...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Product

Optum's system integrates with our claims system. That is really nice. The process runs at night....

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Operations

Optum released a knowledge base a couple of quarters ago and walked through how to put it in place...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Relationship

I am not really a fan of Optum. They aren’t very proactive, and I would like them to stop buying...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Culture

If we like the thing that Optum is selling, that is great because they can do anything that we want...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Relationship, Product

I like some of the humans at Optum; they are good people and are easy to work with.

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Product

We use the Optum platform to keep providers honest in terms of submitting claims appropriately and...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Value

What we save from using the Optum platform is not nothing, and the product is a whole lot cheaper...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Value

Optum charges me for pretty much everything. They aren’t shy about sending a bill.

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Product

Doing reporting in the Optum system is a little challenging.

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Relationship, Relationship, Operations, Operations

Optum has some struggles technologically, or maybe they have some knowledge struggles. We are still...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Relationship, Relationship

The vendor is very siloed. Suddenly an issue will come up, and that is because someone didn't know...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Relationship, Relationship

With Optum recently, there have been more senior leadership people involved. The vendor has a...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Culture, Loyalty

Optum is dominating the marketplace. They are using their claims editing system. With that system,...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Culture, Relationship

Optum is a good company. We have a really good partnership with them. They have been really willing...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Loyalty

Part of what we do is our own self-analysis. If we just took Optum’s projected savings and baked...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

One of the things that Optum has a really hard time getting away from is that they are owned by...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF