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Optum Payment Integrity Solutions (Post-Pay) Commentary
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Subject Expert
Boyd Stewart
VP of Payer/Provider Collaboration
KLAS VP of Payer/Provider Collaboration - Boyd Stewart
 
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Payment Accuracy & Integrity Solutions 2023: Financial Outcomes Top of Mind
Payment Accuracy & Integrity Solutions 2023:
Financial Outcomes Top of Mind
October 2023
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Commentary Summary

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User Commentary

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Director

Product

At this point in the game, somebody should be coming to us with grand ideas and new concepts as...

Jun 2024
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Director

Value

Optum nickel-and-dimes us. They push harder to charge us for stuff even when we see things...

Jun 2024
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Director

Relationship

Optum is very proactive when there are data issues; they even just notified me of one recently. I...

Jun 2024
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Director

Product, Value

I don't think there is an advantage to having Optum work both prepayment and post-payment. Those...

Jun 2024
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Director

Culture, Relationship

Optum does what they are supposed to do; they just don't come to us with a lot of innovation. What...

Jun 2024
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Manager

Relationship

Overall, we have a good working relationship with the vendor. We are very transparent. We meet...

Apr 2024
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Manager

Culture

We have SLAs built into our contract, and the vendor doesn't hit all the SLAs for every measurement...

Apr 2024
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Manager

Relationship

We like the relationship we have with Optum. Their approachability and responsiveness are good, and...

Dec 2023
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Manager

Relationship

Optum is great, and they really do things to a T. We have very few disputes and very few overturns....

Dec 2023
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COO

Loyalty, Product

We use Optum's product for code editing in our regular claims processing. We don’t have any plans to...

Aug 2023
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