
Commentary Summary
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User Commentary
Lessons Learned
I would want a peer to know that if they use a core vendor and a peripheral vendor together, that is...
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Relationship
I can contact Cerner at all hours, and they can address my concerns. They escalate issues if we are...
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Tools and Methodology
Cerner's help desk could use some help. I never call unless there is an emergency. I do the online...
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ROI and Cost
Cerner charges for every little thing, and that creates a barrier. Whenever we want to add...
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People and Knowledge
The staff members that Cerner has provided to us are very knowledgeable
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Relationship
I have regular meetings with the high-level executives at Cerner and work directly with their...
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Other Observations
We don’t have enough Cerner resources to do the optimization that we want to do to make our medical...
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Relationship
Cerner had trouble managing our care environment and multiple stakeholders. In fairness, the...
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Tools and Methodology
We found the firm's methodology to be a little too rigid for us. The firm had a whole plan laid out...
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Project Results
The firm's standard approach might work for a straightforward implementation. We seemed to be geared...
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ROI and Cost
Cerner nickel-and-dimes us. Every modification comes with another sales order. If I wanted to add...
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Lessons Learned
Cerner’s services met my expectations. The staff has work to do, but if we know the right people at...
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Relationship
Cerner has some project managers that are very good and some that are not so good, but they are...
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Tools and Methodology
I am not pleased with Cerner’s ability to train our new staff because they train to Cerner’s...
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Tools and Methodology
When we started our project, Cerner handed us the table builds to decide how we wanted them set up...
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