Orbita Commentary
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Schafer Jackson
Research Director
KLAS Research Director - Schafer Jackson
 
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User Commentary

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VP/Other Executive

Value

Orbita has a great team, and their product has been great. We have a pretty favorable agreement with...

May 2024
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VP/Other Executive

Loyalty

We are struggling a little to really realize the vision that we had with Orbita, and we are starting...

May 2024
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VP/Other Executive

Product

Orbita is a complex product, so for us to be fully satisfied with the product, the vendor would need...

May 2024
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VP/Other Executive

Relationship, Operations

In the last six to nine months, the vendor's response speed has been slower, and some things haven't...

May 2024
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VP/Other Executive

Relationship

I have had interactions with Orbita's executives. Orbita is probably one of the best vendors that I...

May 2024
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VP/Other Executive

Loyalty, Relationship

I have had good success with Orbita. They have been great at being proactive. I have recommended...

May 2024
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VP/Other Executive

Loyalty, Product

There is a lot of good there, but Orbita is a small company, so scalability is limited. The system...

Mar 2024
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VP/Other Executive

Relationship

Orbita has been really good in terms of support because they manage things for us. If something...

Mar 2024
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VP/Other Executive

Value

We have had good outcomes. I feel pretty good about receiving our money’s worth. Orbita doesn’t...

Mar 2024
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Director

Relationship, Operations

The transition from Wellbe to Orbita went well enough. We really saw no change from our end other...

Mar 2024
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Director

Relationship, Value

Orbita is so good at keeping all their promises. They are a great partner; they really want to make...

Mar 2024
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Director

Relationship, Product

The humans behind the platform make it work so well. The functionality we use is not very...

Mar 2024
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Director

Product, Value

Orbita belongs in the quality department of a health system because it is much more than patient...

Mar 2024
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Director

Relationship, Value

Orbita has creative people on their side. I love that they come to us with new ideas as often as we...

Mar 2024
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Manager

Relationship, Product

Orbita does outreach after ingesting reports for post-procedure questions. Additionally, Orbita...

Feb 2024
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Manager

Product

Orbita could focus more on creating a broader and more intentional base. It needs more granularity...

Feb 2024
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Manager

Product

We face challenges with Orbita when it comes to patient trust. Certain age demographics are used to...

Feb 2024
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Manager

Loyalty, Relationship

If we are trying to push something forward or toward any kind of obstacle, both our team and Orbita...

Feb 2024
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Manager

Product

Orbita's integration with other systems is pretty good. The vendor works with a third party for...

Feb 2024
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Manager

Relationship

The quality of Orbita's service is good. Sometimes we have to backtrack a bit because we tend to...

Feb 2024
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Manager

Relationship

The vendor was involved in the original development process, and now they help us run and maintain...

Jan 2024
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Manager

Loyalty, Product

We use Orbita to host and manage chatbots and other AI products. The solution's primary function is...

Jan 2024
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Manager

Product, Value

If Orbita developed the code and then transferred it over to us, that would be a little easier, but...

Jan 2024
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Manager

Product

In other platforms that I have worked with, I have had a lot more visibility than in Orbita's...

Jan 2024
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Manager

Relationship, Product

We have a lot of open projects and open tickets that aren’t being met by Orbita. We also haven't...

Jan 2024
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Manager

Relationship

There have been a lot of transitions in terms of managing the relationship we have with Orbita and...

Jan 2024
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Director

Loyalty, Product

When we started using Orbita, it was the right solution for that time. We have worked with a few...

Nov 2023
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Director

Culture

The vendor avoids charging for every little thing. The contract usually comes with a certain number...

Nov 2023
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Director

Relationship, Operations

We have only had some hiccups in the last few months, but we have run into some issues largely with...

Nov 2023
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Director

Relationship, Value

By using the product, we have decreased 30-day readmissions specific to the site we are using....

Nov 2023
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Director

Product

There have been multiple instances where the program has sprung a leak despite having been up and...

Nov 2023
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