Orbita Commentary
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Schafer Jackson
Research Director
KLAS Research Director - Schafer Jackson
 
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User Commentary

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Manager

Relationship, Product

Orbita does outreach after ingesting reports for post-procedure questions. Additionally, Orbita...

Feb 2024
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Manager

Product

Orbita could focus more on creating a broader and more intentional base. It needs more granularity...

Feb 2024
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Manager

Product

We face challenges with Orbita when it comes to patient trust. Certain age demographics are used to...

Feb 2024
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Manager

Loyalty, Relationship

If we are trying to push something forward or toward any kind of obstacle, both our team and Orbita...

Feb 2024
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Manager

Product

Orbita's integration with other systems is pretty good. The vendor works with a third party for...

Feb 2024
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Manager

Relationship

The quality of Orbita's service is good. Sometimes we have to backtrack a bit because we tend to...

Feb 2024
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Manager

Relationship

The vendor was involved in the original development process, and now they help us run and maintain...

Jan 2024
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Manager

Loyalty, Product

We use Orbita to host and manage chatbots and other AI products. The solution's primary function is...

Jan 2024
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Manager

Product, Value

If Orbita developed the code and then transferred it over to us, that would be a little easier, but...

Jan 2024
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Manager

Product

In other platforms that I have worked with, I have had a lot more visibility than in Orbita's...

Jan 2024
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Manager

Relationship, Product

We have a lot of open projects and open tickets that aren’t being met by Orbita. We also haven't...

Jan 2024
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Manager

Relationship

There have been a lot of transitions in terms of managing the relationship we have with Orbita and...

Jan 2024
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Director

Loyalty, Product

When we started using Orbita, it was the right solution for that time. We have worked with a few...

Nov 2023
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Director

Culture

The vendor avoids charging for every little thing. The contract usually comes with a certain number...

Nov 2023
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Director

Relationship, Operations

We have only had some hiccups in the last few months, but we have run into some issues largely with...

Nov 2023
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Director

Relationship, Value

By using the product, we have decreased 30-day readmissions specific to the site we are using....

Nov 2023
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Director

Product

There have been multiple instances where the program has sprung a leak despite having been up and...

Nov 2023
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Analyst/Coordinator

Product

We have been having some issues lately with the target delivery of the vendor's new reporting and...

Apr 2023
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Analyst/Coordinator

Product

Orbita is very intuitive for the end users in that the buttons are pretty self-explanatory. There...

Apr 2023
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Analyst/Coordinator

Relationship

Orbita has been pretty easy to work with. The resources that we talk to are very personable, and...

Apr 2023
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