Orbita Commentary
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Subject Expert
Schafer Jackson
Research Director
Commentary Summary
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User Commentary
Loyalty, Product
There is a lot of good there, but Orbita is a small company, so scalability is limited. The system...
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Relationship
Orbita has been really good in terms of support because they manage things for us. If something...
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Value
We have had good outcomes. I feel pretty good about receiving our money’s worth. Orbita doesn’t...
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Relationship, Operations
The transition from Wellbe to Orbita went well enough. We really saw no change from our end other...
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Relationship, Value
Orbita is so good at keeping all their promises. They are a great partner; they really want to make...
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Relationship, Product
The humans behind the platform make it work so well. The functionality we use is not very...
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Product, Value
Orbita belongs in the quality department of a health system because it is much more than patient...
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Relationship, Value
Orbita has creative people on their side. I love that they come to us with new ideas as often as we...
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Relationship, Product
Orbita does outreach after ingesting reports for post-procedure questions. Additionally, Orbita...
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Product
Orbita could focus more on creating a broader and more intentional base. It needs more granularity...
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Product
We face challenges with Orbita when it comes to patient trust. Certain age demographics are used to...
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Loyalty, Relationship
If we are trying to push something forward or toward any kind of obstacle, both our team and Orbita...
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Product
Orbita's integration with other systems is pretty good. The vendor works with a third party for...
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Relationship
The quality of Orbita's service is good. Sometimes we have to backtrack a bit because we tend to...
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Relationship
The vendor was involved in the original development process, and now they help us run and maintain...
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Loyalty, Product
We use Orbita to host and manage chatbots and other AI products. The solution's primary function is...
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Product, Value
If Orbita developed the code and then transferred it over to us, that would be a little easier, but...
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Product
In other platforms that I have worked with, I have had a lot more visibility than in Orbita's...
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Relationship, Product
We have a lot of open projects and open tickets that aren’t being met by Orbita. We also haven't...
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Relationship
There have been a lot of transitions in terms of managing the relationship we have with Orbita and...
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Loyalty, Product
When we started using Orbita, it was the right solution for that time. We have worked with a few...
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Culture
The vendor avoids charging for every little thing. The contract usually comes with a certain number...
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Relationship, Operations
We have only had some hiccups in the last few months, but we have run into some issues largely with...
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Relationship, Value
By using the product, we have decreased 30-day readmissions specific to the site we are using....
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Product
There have been multiple instances where the program has sprung a leak despite having been up and...
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Product
We have been having some issues lately with the target delivery of the vendor's new reporting and...
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Product
Orbita is very intuitive for the end users in that the buttons are pretty self-explanatory. There...
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Relationship
Orbita has been pretty easy to work with. The resources that we talk to are very personable, and...
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