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User Commentary
Product
Ordr Platform’s interface is very thorough and user friendly. Ordr Platform puts information on the...
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Product
If we want to do a drill down in Ordr Platform and look at infusion pumps, we can see the tool in...
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Culture
Ordr has been very up front with us on things. We have a contract, we pay the contract, and we don't...
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Operations
Ordr did great on the implementation, and we are extremely satisfied. We had no downtime with Ordr...
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Loyalty
With Ordr Platform, our teams have visibility into the work that they need to do. Before Ordr...
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Loyalty, Product
Ordr Platform has had phenomenal visibility for IoT. I don't believe that I have ever seen something...
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Operations
The system's implementation was very streamlined and extremely straightforward. We ran the...
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Relationship
I don't think that there is any vendor that keeps all of their promises, but Ordr keeps most of...
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Operations, Product, Value
The system is a little complicated, so I am not really hands-on with it. If I were, then I would be...
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Culture, Loyalty
The vendor's prices are really aggressive, but when we looked at the product, it was exactly what we...
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Operations, Product
Once users figure out Ordr Platform, the system is very simple to use.
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Operations
Ordr sometimes underestimates the amount of effort that it will take to implement things at our...
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Operations
We get ongoing training with Ordr Platform as needed, and the training is good.
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Product
We store our data in Ordr’s server, and that causes a bit of latency. We decided to set things up...
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Loyalty, Product
The problem with Ordr Platform is that it is not intuitive and easy to figure out. There are so many...
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Value
Ordr Platform enables us to leverage a more passive technology and do a lot of the same things that...
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Relationship
We have a great partnership with Ordr. The vendor is so responsive and receptive to our requests...
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Culture, Relationship
Sometimes we don’t know where Ordr is going because their direction is not clear. The vendor talks...
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Product
The utilization portion of the application needs an overhaul. It gathers the data nicely, but the...
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Product
The link between our medical device asset inventory and the Ordr application is working well. The...
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Operations
Ordr has been really proactive about upgrades. They have regular master classes for training, which...
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Relationship
When I have an issue, I basically just throw out the red alert to everybody, and somebody from Ordr...
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Relationship
We have regular meetings with Ordr, and usually, there is an executive or two in those meetings as...
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Relationship, Product
I really like Ordr. We have had some issues with some of Ordr Platform’s sensors before, and Ordr...
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Loyalty, Product
I liked Ordr Platform’s old UI a little better, but the vendor is continuing to make developments on...
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Product, Value
Ordr Platform can tell us the usage of an MRI machine or an x-ray machine. The usage statistics give...
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Loyalty, Relationship
Ordr Platform is broad technology. Some systems in this space just focus on healthcare, but Ordr...
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Relationship
We are extremely happy with Ordr. We are happy with the relationship, and we are happy with their...
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Operations
Ordr has a really good number of trainings that they do a really good job with. They have...
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Loyalty, Loyalty
We chose Ordr Platform for a couple of reasons. The platform checked all of our boxes at the time...
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Loyalty, Loyalty, Relationship, Relationship
We have been getting some upgrades and such to equipment, and that is a good thing. When we bought...
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Loyalty, Loyalty, Relationship, Relationship, Product, Product
Ordr has been a leader in making their software integrate with other CMMS platforms, and we are...
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Operations, Operations, Product, Product
For the most part, the upgrades from Ordr are smooth. After the updates are complete, we have to...
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Operations, Operations
The initial training from Order wasn't very involved, and we are still feeling the effects of that today....
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Loyalty, Loyalty, Product, Product
We have several integrations with Ordr Platform. We are always working on expansion as well. We are...
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Relationship, Relationship
We don't usually use the phone support from Ordr because we can’t talk to a live person right away;...
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Relationship, Relationship
For the most part, Ordr’s team is empowered to solve our problems. We had a rocky employee...
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Product, Product
We would like to see Ordr improve the amount of data in the system and enrich the data through...
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Loyalty, Loyalty, Product, Product
One outcome from using the product is just knowing what is connected to the network. If we are doing...
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Loyalty, Loyalty, Product, Product
We didn’t have visibility into what is connected to the network, so we looked around for a solution....
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Loyalty, Loyalty, Product, Product
There are some things we could leverage the tool for that we haven’t yet. For example, we could...
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Operations, Operations
The vendor did a really good job and stayed with us throughout the implementation. Ordr is very...
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Loyalty, Loyalty, Product, Product
I will continue to be satisfied with Ordr in the future unless they do something stupid. But they...
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Product, Value
Meeting our IoT security needs is a pretty big thing, but Ordr Platform helps us manage our other...
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Relationship, Value
Ordr has been very good to us. They have continually helped us to grow the system. They log in and...
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Operations
We meet with Ordr regularly to go over any issues we might be having. If we have new resources that...
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Loyalty
Ordr Platform is helping drive some of our security road map based on the integrations that it does....
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Loyalty
We have been looking at other products and competitors to Ordr Platform, but we feel strongly enough...
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Product
Ordr has some opportunities to streamline the product’s usability and interactions. The product...
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Product, Product
One of the great things about Ordr Platform is the product's tight integration with our other...
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Relationship, Relationship
The best thing about the vendor is their culture. Customers come first, so even if I weren’t using...
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Relationship, Relationship
Ordr’s main shortcoming is their support. They have a wonderful knowledge base and ticketing system...
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Relationship, Relationship
If there is an industry-wide alert or critical vulnerability that gets announced, Ordr does a...
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Culture, Culture, Relationship, Relationship
The vendor’s executive sales team and engineering team have all been very good to work with. They...
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Relationship, Relationship, Product, Product
When we are digging into an incident or some sort of notification, the system gives us the details...
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Relationship, Relationship, Operations, Operations
If Ordr has something new, they have a webinar session to give us a how-to lesson for any new...
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Loyalty, Loyalty, Product, Product
The latest software version that Ordr gave us had a lot of added functionality, so we can make...
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Product, Product
I would buy Ordr Platform again because it does some things much better than the competition does....
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Relationship
Things are good and are getting progressively better with Ordr. Our relationship is good and not...
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Relationship, Product
Ordr is a good company. Over the past couple of years, Ordr has been really feeding their product,...
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Culture, Relationship
We have monthly calls with Ordr, and we are on a list to receive the vendor's emailed newsletter....
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Loyalty, Relationship
IoT solutions are going to be a necessity for healthcare organizations, and in the coming years,...
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Product
We like Ordr. They do a really nice job of helping us with devices and the internet of things. The...
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Loyalty
We think that some of Ordr's network monitoring is getting good enough that we might be able to...
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Loyalty, Relationship
We have received a lot of engagement from the vendor's executive leaders over the years. They have...
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Product
We have extended our relationship with Ordr, and we have used the data that we have gained from them...
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Product
I would say that there are a number of strong integrations that we have been able to leverage within...
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Product
There are still some challenges that exist when it comes to the accuracy of observations within the...
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Product
Ordr Platform is not perfect. It is not always up, and sometimes it is clunky, but it gets the job...
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Product
I use Ordr Platform easily, but Ordr Platform is not necessarily our go-to solution. Our folks have...
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Product
With former versions of the product, there was a problem with load time, and Ordr has solved that...
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Product, Value
Ordr Platform fills a previous gap in our security program. When it is time for an audit, cyber...
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Relationship, Operations
When we engaged with Ordr for proof of concept, they were very attentive and very involved, as most...
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Relationship
Ordr's executives are available. We have been working with them for a few years and have had a few...
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Culture
There is one glaring issue, but Ordr didn't necessarily make a promise; they just had a vision...
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Product
Based on our expectations from the proof of concept, there is a lack of integration in our specific...
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Product
When we first got the tool, it was very manual. If we wanted to pull something, we created a...
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Relationship
Ordr looks at our environment, setup, and connectivity. They are very proactive in making sure we...
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Loyalty, Product
The only thing that we can do now that we couldn't before is when the Ordr platform discovers a...
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Relationship
We meet with Ordr frequently to talk about implementations and new versions. The reality is that it...
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Product
Since the Ordr platform doesn't just focus on medical devices, it does do a good job of telling us...
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Operations
We had a lot of problems with Ordr implementing something simple. It took an inordinate amount of...
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Operations
I don't think that Ordr’s training is anything to get excited about. Ordr has what they call the...
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Relationship
Ordr’s support team is extremely responsive. We have multiple touchpoints with the vendor, but we...
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Relationship
We have regular cadences with Ordr that their executives regularly attend, and the vendor is fairly...
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Loyalty, Operations
The only shortcoming in my overall satisfaction with the Ordr platform has been the implementation,...
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Operations
Ordr does pretty well with training because that is part of the regular cadence that we have with...
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Product, Value
We are extremely satisfied with the outcomes we get from the Ordr platform and have already...
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Loyalty, Relationship, Product
Once a user logs in to the Ordr platform and has had a little bit of time to fumble around, they...
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Loyalty, Operations
When we implemented the product, the Ordr platform did everything that we wanted it to do and more....
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