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Kaleb Harris
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Featured  Report

Healthcare IoT Security 2023: An Update on Vendor Performance and Deep Adopter Utilization
Healthcare IoT Security 2023:
An Update on Vendor Performance and Deep Adopter Utilization
July 2023
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User Commentary

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Director

Product

Ordr Platform’s interface is very thorough and user friendly. Ordr Platform puts information on the...

Sep 2023
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Director

Product

If we want to do a drill down in Ordr Platform and look at infusion pumps, we can see the tool in...

Sep 2023
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Director

Culture

Ordr has been very up front with us on things. We have a contract, we pay the contract, and we don't...

Sep 2023
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Director

Operations

Ordr did great on the implementation, and we are extremely satisfied. We had no downtime with Ordr...

Sep 2023
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Director

Loyalty

With Ordr Platform, our teams have visibility into the work that they need to do. Before Ordr...

Sep 2023
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CTO

Loyalty, Product

Ordr Platform has had phenomenal visibility for IoT. I don't believe that I have ever seen something...

Aug 2023
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CTO

Operations

The system's implementation was very streamlined and extremely straightforward. We ran the...

Aug 2023
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CTO

Relationship

I don't think that there is any vendor that keeps all of their promises, but Ordr keeps most of...

Aug 2023
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CTO

Operations, Product, Value

The system is a little complicated, so I am not really hands-on with it. If I were, then I would be...

Aug 2023
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CTO

Culture, Loyalty

The vendor's prices are really aggressive, but when we looked at the product, it was exactly what we...

Aug 2023
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Manager

Operations, Product

Once users figure out Ordr Platform, the system is very simple to use.

May 2023
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Manager

Operations

Ordr sometimes underestimates the amount of effort that it will take to implement things at our...

May 2023
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Manager

Operations

We get ongoing training with Ordr Platform as needed, and the training is good.

May 2023
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Manager

Product

We store our data in Ordr’s server, and that causes a bit of latency. We decided to set things up...

May 2023
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Manager

Loyalty, Product

The problem with Ordr Platform is that it is not intuitive and easy to figure out. There are so many...

May 2023
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Manager

Value

Ordr Platform enables us to leverage a more passive technology and do a lot of the same things that...

May 2023
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Manager

Relationship

We have a great partnership with Ordr. The vendor is so responsive and receptive to our requests...

May 2023
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Manager

Culture, Relationship

Sometimes we don’t know where Ordr is going because their direction is not clear. The vendor talks...

May 2023
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Manager

Product

The utilization portion of the application needs an overhaul. It gathers the data nicely, but the...

May 2023
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Manager

Product

The link between our medical device asset inventory and the Ordr application is working well. The...

May 2023
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Analyst/Coordinator

Operations

Ordr has been really proactive about upgrades. They have regular master classes for training, which...

Apr 2023
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Analyst/Coordinator

Relationship

When I have an issue, I basically just throw out the red alert to everybody, and somebody from Ordr...

Apr 2023
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Analyst/Coordinator

Relationship

We have regular meetings with Ordr, and usually, there is an executive or two in those meetings as...

Apr 2023
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Analyst/Coordinator

Relationship, Product

I really like Ordr. We have had some issues with some of Ordr Platform’s sensors before, and Ordr...

Apr 2023
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Analyst/Coordinator

Loyalty, Product

I liked Ordr Platform’s old UI a little better, but the vendor is continuing to make developments on...

Apr 2023
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CISO

Product, Value

Ordr Platform can tell us the usage of an MRI machine or an x-ray machine. The usage statistics give...

Apr 2023
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CISO

Loyalty, Relationship

Ordr Platform is broad technology. Some systems in this space just focus on healthcare, but Ordr...

Apr 2023
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CISO

Relationship

We are extremely happy with Ordr. We are happy with the relationship, and we are happy with their...

Apr 2023
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CISO

Operations

Ordr has a really good number of trainings that they do a really good job with. They have...

Apr 2023
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Analyst/Coordinator

Loyalty, Loyalty

We chose Ordr Platform for a couple of reasons. The platform checked all of our boxes at the time...

Apr 2023
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Analyst/Coordinator

Loyalty, Loyalty, Relationship, Relationship

We have been getting some upgrades and such to equipment, and that is a good thing. When we bought...

Apr 2023
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Analyst/Coordinator

Loyalty, Loyalty, Relationship, Relationship, Product, Product

Ordr has been a leader in making their software integrate with other CMMS platforms, and we are...

Apr 2023
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Analyst/Coordinator

Operations, Operations, Product, Product

For the most part, the upgrades from Ordr are smooth. After the updates are complete, we have to...

Apr 2023
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Analyst/Coordinator

Operations, Operations

The initial training from Order wasn't very involved, and we are still feeling the effects of that today....

Apr 2023
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Analyst/Coordinator

Loyalty, Loyalty, Product, Product

We have several integrations with Ordr Platform. We are always working on expansion as well. We are...

Apr 2023
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Analyst/Coordinator

Relationship, Relationship

We don't usually use the phone support from Ordr because we can’t talk to a live person right away;...

Apr 2023
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Analyst/Coordinator

Relationship, Relationship

For the most part, Ordr’s team is empowered to solve our problems. We had a rocky employee...

Apr 2023
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Analyst/Coordinator

Product, Product

We would like to see Ordr improve the amount of data in the system and enrich the data through...

Apr 2023
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CTO

Loyalty, Loyalty, Product, Product

One outcome from using the product is just knowing what is connected to the network. If we are doing...

Apr 2023
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CTO

Loyalty, Loyalty, Product, Product

We didn’t have visibility into what is connected to the network, so we looked around for a solution....

Apr 2023
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CTO

Loyalty, Loyalty, Product, Product

There are some things we could leverage the tool for that we haven’t yet. For example, we could...

Apr 2023
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CTO

Operations, Operations

The vendor did a really good job and stayed with us throughout the implementation. Ordr is very...

Apr 2023
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CTO

Loyalty, Loyalty, Product, Product

I will continue to be satisfied with Ordr in the future unless they do something stupid. But they...

Apr 2023
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CIO

Product, Value

Meeting our IoT security needs is a pretty big thing, but Ordr Platform helps us manage our other...

Apr 2023
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CIO

Relationship, Value

Ordr has been very good to us. They have continually helped us to grow the system. They log in and...

Apr 2023
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CIO

Operations

We meet with Ordr regularly to go over any issues we might be having. If we have new resources that...

Apr 2023
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CIO

Loyalty

Ordr Platform is helping drive some of our security road map based on the integrations that it does....

Apr 2023
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CIO

Loyalty

We have been looking at other products and competitors to Ordr Platform, but we feel strongly enough...

Apr 2023
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CIO

Product

Ordr has some opportunities to streamline the product’s usability and interactions. The product...

Apr 2023
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Director

Product, Product

One of the great things about Ordr Platform is the product's tight integration with our other...

Apr 2023
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Director

Relationship, Relationship

The best thing about the vendor is their culture. Customers come first, so even if I weren’t using...

Apr 2023
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Analyst/Coordinator

Relationship, Relationship

Ordr’s main shortcoming is their support. They have a wonderful knowledge base and ticketing system...

Apr 2023
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Analyst/Coordinator

Relationship, Relationship

If there is an industry-wide alert or critical vulnerability that gets announced, Ordr does a...

Apr 2023
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Analyst/Coordinator

Culture, Culture, Relationship, Relationship

The vendor’s executive sales team and engineering team have all been very good to work with. They...

Apr 2023
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Analyst/Coordinator

Relationship, Relationship, Product, Product

When we are digging into an incident or some sort of notification, the system gives us the details...

Apr 2023
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Analyst/Coordinator

Relationship, Relationship, Operations, Operations

If Ordr has something new, they have a webinar session to give us a how-to lesson for any new...

Apr 2023
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Analyst/Coordinator

Loyalty, Loyalty, Product, Product

The latest software version that Ordr gave us had a lot of added functionality, so we can make...

Apr 2023
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Analyst/Coordinator

Product, Product

I would buy Ordr Platform again because it does some things much better than the competition does....

Apr 2023
||
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Manager

Relationship

Things are good and are getting progressively better with Ordr. Our relationship is good and not...

Apr 2023
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Manager

Relationship, Product

Ordr is a good company. Over the past couple of years, Ordr has been really feeding their product,...

Apr 2023
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Manager

Culture, Relationship

We have monthly calls with Ordr, and we are on a list to receive the vendor's emailed newsletter....

Apr 2023
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Manager

Loyalty, Relationship

IoT solutions are going to be a necessity for healthcare organizations, and in the coming years,...

Apr 2023
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(0)
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CIO

Product

We like Ordr. They do a really nice job of helping us with devices and the internet of things. The...

Mar 2023
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CIO

Loyalty

We think that some of Ordr's network monitoring is getting good enough that we might be able to...

Mar 2023
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Director

Loyalty, Relationship

We have received a lot of engagement from the vendor's executive leaders over the years. They have...

Mar 2023
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Director

Product

We have extended our relationship with Ordr, and we have used the data that we have gained from them...

Mar 2023
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(0)
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Director

Product

I would say that there are a number of strong integrations that we have been able to leverage within...

Mar 2023
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Director

Product

There are still some challenges that exist when it comes to the accuracy of observations within the...

Mar 2023
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Manager

Product

Ordr Platform is not perfect. It is not always up, and sometimes it is clunky, but it gets the job...

Mar 2023
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Manager

Product

I use Ordr Platform easily, but Ordr Platform is not necessarily our go-to solution. Our folks have...

Mar 2023
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Manager

Product

With former versions of the product, there was a problem with load time, and Ordr has solved that...

Mar 2023
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Manager

Product, Value

Ordr Platform fills a previous gap in our security program. When it is time for an audit, cyber...

Mar 2023
||
(0)
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Manager

Relationship, Operations

When we engaged with Ordr for proof of concept, they were very attentive and very involved, as most...

Mar 2023
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Manager

Relationship

Ordr's executives are available. We have been working with them for a few years and have had a few...

Mar 2023
||
(0)
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Manager

Culture

There is one glaring issue, but Ordr didn't necessarily make a promise; they just had a vision...

Mar 2023
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(0)
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Manager

Product

Based on our expectations from the proof of concept, there is a lack of integration in our specific...

Mar 2023
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Manager

Product

When we first got the tool, it was very manual. If we wanted to pull something, we created a...

Mar 2023
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Manager

Relationship

Ordr looks at our environment, setup, and connectivity. They are very proactive in making sure we...

Mar 2023
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Analyst/Coordinator

Loyalty, Product

The only thing that we can do now that we couldn't before is when the Ordr platform discovers a...

Feb 2023
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Analyst/Coordinator

Relationship

We meet with Ordr frequently to talk about implementations and new versions. The reality is that it...

Feb 2023
||
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Analyst/Coordinator

Product

Since the Ordr platform doesn't just focus on medical devices, it does do a good job of telling us...

Feb 2023
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Analyst/Coordinator

Operations

We had a lot of problems with Ordr implementing something simple. It took an inordinate amount of...

Feb 2023
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Analyst/Coordinator

Operations

I don't think that Ordr’s training is anything to get excited about. Ordr has what they call the...

Feb 2023
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Analyst/Coordinator

Relationship

Ordr’s support team is extremely responsive. We have multiple touchpoints with the vendor, but we...

Dec 2022
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Analyst/Coordinator

Relationship

We have regular cadences with Ordr that their executives regularly attend, and the vendor is fairly...

Dec 2022
||
(0)
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Analyst/Coordinator

Loyalty, Operations

The only shortcoming in my overall satisfaction with the Ordr platform has been the implementation,...

Dec 2022
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Analyst/Coordinator

Operations

Ordr does pretty well with training because that is part of the regular cadence that we have with...

Dec 2022
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Analyst/Coordinator

Product, Value

We are extremely satisfied with the outcomes we get from the Ordr platform and have already...

Dec 2022
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Analyst/Coordinator

Loyalty, Relationship, Product

Once a user logs in to the Ordr platform and has had a little bit of time to fumble around, they...

Dec 2022
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Analyst/Coordinator

Loyalty, Operations

When we implemented the product, the Ordr platform did everything that we wanted it to do and more....

Dec 2022
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