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Ordr Platform
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Healthcare IoT Security 2022: Moving beyond Device Visibility
Healthcare IoT Security 2022:
Moving beyond Device Visibility
February 2022
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User Commentary

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Director

Relationship

We have received a lot of engagement from the vendor's executive leaders over the years. They have...

Mar 2023
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Director

Functionality and Upgrades

We have extended our relationship with Ordr, and we have used the data that we have gained from them...

Mar 2023
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Director

Interfacing and Integration

I would say that there are a number of strong integrations that we have been able to leverage within...

Mar 2023
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Director

Other Observations & Comments

There are still some challenges that exist when it comes to the accuracy of observations within the...

Mar 2023
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Manager

Functionality and Upgrades

Ordr Platform is not perfect. It is not always up, and sometimes it is clunky, but it gets the job...

Mar 2023
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Manager

Other Observations & Comments

I use Ordr Platform easily, but Ordr Platform is not necessarily our go-to solution. Our folks have...

Mar 2023
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Manager

Functionality and Upgrades

With former versions of the product, there was a problem with load time, and Ordr has solved that...

Mar 2023
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Manager

Functionality and Upgrades

Ordr Platform fills a previous gap in our security program. When it is time for an audit, cyber...

Mar 2023
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Manager

Relationship

When we engaged with Ordr for proof of concept, they were very attentive and very involved, as most...

Mar 2023
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Manager

Relationship

Ordr's executives are available. We have been working with them for a few years and have had a few...

Mar 2023
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Manager

Other Observations & Comments

There is one glaring issue, but Ordr didn't necessarily make a promise; they just had a vision...

Mar 2023
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Manager

Other Observations & Comments

Based on our expectations from the proof of concept, there is a lack of integration in our specific...

Mar 2023
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Manager

Functionality and Upgrades

When we first got the tool, it was very manual. If we wanted to pull something, we created a...

Mar 2023
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Manager

Relationship

Ordr looks at our environment, setup, and connectivity. They are very proactive in making sure we...

Mar 2023
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Analyst/Coordinator

Functionality and Upgrades

The only thing that we can do now that we couldn't before is when the Ordr platform discovers a...

Feb 2023
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Analyst/Coordinator

Other Observations & Comments

We meet with Ordr frequently to talk about implementations and new versions. The reality is that it...

Feb 2023
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Analyst/Coordinator

Functionality and Upgrades

Since the Ordr platform doesn't just focus on medical devices, it does do a good job of telling us...

Feb 2023
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Analyst/Coordinator

Implementation and Training

We had a lot of problems with Ordr implementing something simple. It took an inordinate amount of...

Feb 2023
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Analyst/Coordinator

Implementation and Training

I don't think that Ordr’s training is anything to get excited about. Ordr has what they call the...

Feb 2023
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Analyst/Coordinator

Service and Support

Ordr’s support team is extremely responsive. We have multiple touchpoints with the vendor, but we...

Dec 2022
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Analyst/Coordinator

Relationship

We have regular cadences with Ordr that their executives regularly attend, and the vendor is fairly...

Dec 2022
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Analyst/Coordinator

Other Observations & Comments

The only shortcoming in my overall satisfaction with the Ordr platform has been the implementation,...

Dec 2022
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Analyst/Coordinator

Implementation and Training

Ordr does pretty well with training because that is part of the regular cadence that we have with...

Dec 2022
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Analyst/Coordinator

Lessons Learned

We are extremely satisfied with the outcomes we get from the Ordr platform and have already...

Dec 2022
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Analyst/Coordinator

Functionality and Upgrades

Once a user logs in to the Ordr platform and has had a little bit of time to fumble around, they...

Dec 2022
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Analyst/Coordinator

Functionality and Upgrades

When we implemented the product, the Ordr platform did everything that we wanted it to do and more....

Dec 2022
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CIO

Relationship

Ordr is one of our favorite vendors, and they enable a practical approach to zero trust security....

Nov 2022
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Manager

Future Outlook

Nobody at our organization uses the system. There is no buy-in, and our IoT department doesn't find...

Oct 2022
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Manager

Service and Support

Ordr is responsive when we contact them, but nothing seems to come from their efforts to deliver on...

Oct 2022
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Manager

Implementation and Training

Ordr sold us the product, but after that, they didn't provide onboarding or training that was good...

Oct 2022
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Director

Implementation and Training

Our implementation with Ordr was incredibly smooth. Ordr killed it. I don’t have enough good things...

Oct 2022
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Director

Implementation and Training

Ordr has very solid training. Ordr is extremely open if I need a walkthrough of the system for a new...

Oct 2022
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Director

Service and Support

We primarily do training ourselves, but I have gone to Ordr a couple of times when we have needed...

Oct 2022
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Director

Relationship

Ordr is truly exceptional. I have regular calls with their team, and one of the talking points on...

Oct 2022
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Director

ROI / Cost

The product has really helped me discriminate between the devices on my network; I can tell whether...

Oct 2022
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Director

Interfacing and Integration

Ordr has an incredible ability to integrate their solution with my firewall and endpoint protection...

Oct 2022
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Director

Functionality and Upgrades

Ordr comes out with new technology that blows me away all the time. They just keep adding...

Oct 2022
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Director

Relationship

I don’t talk to any VPs from Ordr, but no one has ever not solved my problems. My main contact from...

Oct 2022
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Director

ROI / Cost

Ordr Platform is an expensive product, but it does exactly what it is supposed to do. I couldn’t be...

Oct 2022
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Director

Functionality and Upgrades

The biggest thing I like is that we can use the information gathered by the system to implement...

Oct 2022
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Manager

ROI / Cost

We are not where we plan to be ultimately, but we have had pretty good success with the application...

Oct 2022
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Manager

Implementation and Training

The vendor could improve their training, but it has been very good so far. There are some...

Oct 2022
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Manager

Service and Support

We did have some support issues, but I believe they have been resolved. I don't believe the issues...

Oct 2022
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Manager

ROI / Cost

We haven’t met all our integration goals yet. But that is not owing to the lack of efficacy of the...

Oct 2022
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Manager

Functionality and Upgrades

The ease of use could be better, not because the application is difficult to use but because of the...

Oct 2022
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Manager

Lessons Learned

I would definitely recommend Ordr, but I would recommend them alongside an honest review of the...

Oct 2022
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VP/Other Executive

Relationship

The executive team and the leadership are very responsive. They are very interested in customer...

Oct 2022
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VP/Other Executive

Lessons Learned

Ordr Platform is highly dependent on other areas in IT such as the way the network is segmented and...

Oct 2022
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Director

Win/Loss - Why they were selected (by current clients)

I have not seen Ordr backtrack on anything that they have promised. Ordr Platform has delivered more...

Oct 2022
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Manager

Service and Support

We submit tickets to Ordr as needed, and we also have a standing hands-on meeting to review the...

Sep 2022
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Manager

Future Outlook

Ordr has been going forward in the right direction. I see them being solid for at least the next few...

Sep 2022
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Manager

Technology

Our load time is already more efficient in the sense that it is loading 10 times faster than it was...

Sep 2022
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Manager

ROI / Cost

Overall, load times have improved. One of the outcomes we are seeing with Ordr Platform is greater...

Sep 2022
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Manager

Functionality and Upgrades

Ordr has developed a new healthcare technology management persona view that is unique to us and...

Sep 2022
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Manager

Service and Support

We provided Ordr with some critical feedback on the loading times in their platform and asked them...

Sep 2022
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(0)
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Manager

Functionality and Upgrades

The product has become a lot easier to use. The data has always been there, but now the data is...

Aug 2022
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Manager

Relationship

Ordr has made a lot of changes to the product's organizational chart, and that has caused a bit of...

Aug 2022
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Manager

Future Outlook

The system is working, and I am working to get an API between my CMMS and Ordr Platform so I can...

Aug 2022
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Manager

Lessons Learned

I would probably buy the product again, but I would have to do my due diligence and look at all of...

Aug 2022
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Manager

ROI / Cost

Ordr changed their contracting structure from a capital and operational structure to more of a...

Aug 2022
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Manager

Future Outlook

Where the product is now, it is still meeting the needs of our organization, but I know of some...

Aug 2022
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Manager

Service and Support

When I put a ticket in on the web, I actually get an initial response, and not just an automated...

Aug 2022
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Manager

ROI / Cost

The UI is a complete platform change for delivery. The vendor has been talking about the change for...

Aug 2022
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CIO

Functionality and Upgrades

The product is a very great, robust tool. It has a tremendous amount of functionality. We use the...

Aug 2022
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CIO

Functionality and Upgrades

The vendor could improve the product’s user interface and reporting. The user interface is kind of...

Aug 2022
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Manager

Functionality and Upgrades

The platform performs very well for us. It gives us what we need, and it is easy to integrate with....

Jul 2022
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Manager

Service and Support

We haven't seen a lot of progress on some of the integrations and additional data that we have asked...

Jul 2022
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(0)
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CTO

Functionality and Upgrades

Ordr Platform doesn't cause me any grief because it just works. It gives us visibility into what is...

Jun 2022
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CTO

Relationship

Ordr has been very well engaged. We are still having meetings. We had an update where Ordr added...

Jun 2022
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CTO

Interfacing and Integration

I want to see Ordr do better on integrations with our firewalls.

Jun 2022
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VP/Other Executive

Functionality and Upgrades

The GUI is fantastic, and that is essentially why we chose Ordr's product over other competitors' products....

May 2022
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VP/Other Executive

Functionality and Upgrades

Ordr Platform is an integral piece of our layered security program. The system catches things that...

May 2022
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VP/Other Executive

Service and Support

Ordr's responsiveness is excellent, but we do have chronic issues and it seems like when the vendor...

May 2022
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VP/Other Executive

Service and Support

Ordr is very on top of things, and they don't let the grass grow under their feet. The vendor stays...

May 2022
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VP/Other Executive

Future Outlook

We continue to monitor other products within the same marketplace as Ordr Platform. However, we are...

May 2022
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VP/Other Executive

Implementation and Training

Ordr does a great job with their training. The vendor's master classes are top notch, and their...

May 2022
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