Ordr Platform
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Justin Porter
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User Commentary

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CIO

Relationship

Ordr is one of our favorite vendors, and they enable a practical approach to zero trust security....

Nov 2022
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Manager

Future Outlook

Nobody at our organization uses the system. There is no buy-in, and our IoT department doesn't find...

Oct 2022
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Manager

Service and Support

Ordr is responsive when we contact them, but nothing seems to come from their efforts to deliver on...

Oct 2022
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Manager

Implementation and Training

Ordr sold us the product, but after that, they didn't provide onboarding or training that was good...

Oct 2022
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Director

Implementation and Training

Our implementation with Ordr was incredibly smooth. Ordr killed it. I don’t have enough good things...

Oct 2022
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Director

Implementation and Training

Ordr has very solid training. Ordr is extremely open if I need a walkthrough of the system for a new...

Oct 2022
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Director

Service and Support

We primarily do training ourselves, but I have gone to Ordr a couple of times when we have needed...

Oct 2022
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Director

Relationship

Ordr is truly exceptional. I have regular calls with their team, and one of the talking points on...

Oct 2022
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Director

ROI / Cost (care and feeding)

The product has really helped me discriminate between the devices on my network; I can tell whether...

Oct 2022
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Director

Interfacing and Integration

Ordr has an incredible ability to integrate their solution with my firewall and endpoint protection...

Oct 2022
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Director

Functionality and Upgrades

Ordr comes out with new technology that blows me away all the time. They just keep adding...

Oct 2022
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Director

Relationship

I don’t talk to any VPs from Ordr, but no one has ever not solved my problems. My main contact from...

Oct 2022
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Director

ROI / Cost (care and feeding)

Ordr Platform is an expensive product, but it does exactly what it is supposed to do. I couldn’t be...

Oct 2022
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Director

Functionality and Upgrades

The biggest thing I like is that we can use the information gathered by the system to implement...

Oct 2022
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Manager

ROI / Cost (care and feeding)

We are not where we plan to be ultimately, but we have had pretty good success with the application...

Oct 2022
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Manager

Implementation and Training

The vendor could improve their training, but it has been very good so far. There are some...

Oct 2022
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Manager

Service and Support

We did have some support issues, but I believe they have been resolved. I don't believe the issues...

Oct 2022
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Manager

ROI / Cost (care and feeding)

We haven’t met all our integration goals yet. But that is not owing to the lack of efficacy of the...

Oct 2022
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Manager

Functionality and Upgrades

The ease of use could be better, not because the application is difficult to use but because of the...

Oct 2022
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Manager

Lessons Learned

I would definitely recommend Ordr, but I would recommend them alongside an honest review of the...

Oct 2022
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VP/Other Executive

Relationship

The executive team and the leadership are very responsive. They are very interested in customer...

Oct 2022
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VP/Other Executive

Lessons Learned

Ordr Platform is highly dependent on other areas in IT such as the way the network is segmented and...

Oct 2022
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Director

Win/Loss - Why they were selected (by current clients)

I have not seen Ordr backtrack on anything that they have promised. Ordr Platform has delivered more...

Oct 2022
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Manager

Service and Support

We submit tickets to Ordr as needed, and we also have a standing hands-on meeting to review the...

Sep 2022
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Manager

Future Outlook

Ordr has been going forward in the right direction. I see them being solid for at least the next few...

Sep 2022
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Manager

Technology

Our load time is already more efficient in the sense that it is loading 10 times faster than it was...

Sep 2022
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Manager

ROI / Cost (care and feeding)

Overall, load times have improved. One of the outcomes we are seeing with Ordr Platform is greater...

Sep 2022
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Manager

Functionality and Upgrades

Ordr has developed a new healthcare technology management persona view that is unique to us and...

Sep 2022
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Manager

Service and Support

We provided Ordr with some critical feedback on the loading times in their platform and asked them...

Sep 2022
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Manager

Functionality and Upgrades

The product has become a lot easier to use. The data has always been there, but now the data is...

Aug 2022
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Manager

Relationship

Ordr has made a lot of changes to the product's organizational chart, and that has caused a bit of...

Aug 2022
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Manager

Future Outlook

The system is working, and I am working to get an API between my CMMS and Ordr Platform so I can...

Aug 2022
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Manager

Lessons Learned

I would probably buy the product again, but I would have to do my due diligence and look at all of...

Aug 2022
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Manager

ROI / Cost (care and feeding)

Ordr changed their contracting structure from a capital and operational structure to more of a...

Aug 2022
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Manager

Future Outlook

Where the product is now, it is still meeting the needs of our organization, but I know of some...

Aug 2022
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Manager

Service and Support

When I put a ticket in on the web, I actually get an initial response, and not just an automated...

Aug 2022
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Manager

ROI / Cost (care and feeding)

The UI is a complete platform change for delivery. The vendor has been talking about the change for...

Aug 2022
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CIO

Functionality and Upgrades

The product is a very great, robust tool. It has a tremendous amount of functionality. We use the...

Aug 2022
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CIO

Functionality and Upgrades

The vendor could improve the product’s user interface and reporting. The user interface is kind of...

Aug 2022
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Manager

Functionality and Upgrades

The platform performs very well for us. It gives us what we need, and it is easy to integrate with....

Jul 2022
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Manager

Service and Support

We haven't seen a lot of progress on some of the integrations and additional data that we have asked...

Jul 2022
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CTO

Functionality and Upgrades

Ordr Platform doesn't cause me any grief because it just works. It gives us visibility into what is...

Jun 2022
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CTO

Relationship

Ordr has been very well engaged. We are still having meetings. We had an update where Ordr added...

Jun 2022
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CTO

Interfacing and Integration

I want to see Ordr do better on integrations with our firewalls.

Jun 2022
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VP/Other Executive

Functionality and Upgrades

The GUI is fantastic, and that is essentially why we chose Ordr's product over other competitors' products....

May 2022
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VP/Other Executive

Functionality and Upgrades

Ordr Platform is an integral piece of our layered security program. The system catches things that...

May 2022
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VP/Other Executive

Service and Support

Ordr's responsiveness is excellent, but we do have chronic issues and it seems like when the vendor...

May 2022
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VP/Other Executive

Service and Support

Ordr is very on top of things, and they don't let the grass grow under their feet. The vendor stays...

May 2022
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VP/Other Executive

Future Outlook

We continue to monitor other products within the same marketplace as Ordr Platform. However, we are...

May 2022
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VP/Other Executive

Implementation and Training

Ordr does a great job with their training. The vendor's master classes are top notch, and their...

May 2022
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Manager

Functionality and Upgrades

The solution's updates are fairly seamless, and we get several of them a year. Ordr continues to...

Mar 2022
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Manager

Relationship

The vendor has a user group where users can come together, talk with Ordr about their visions, and...

Mar 2022
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Manager

Functionality and Upgrades

Our only hang-up with Ordr is that there have been a couple of features that were supposed to be...

Mar 2022
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Manager

Functionality and Upgrades

Our new Ordr representative is extremely effective. We weren't getting everything that we could out...

Mar 2022
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Manager

Functionality and Upgrades

As intuitive as the system's GUI is now, we can't just take a system admin, drop them in to the...

Mar 2022
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Manager

ROI / Cost (care and feeding)

Ordr gave us very good insights into an area that we didn't have visibility in. They helped us to...

Mar 2022
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CIO

Relationship

After we bought Ordr Platform, we felt like it went stale for a little while. We put the system in...

Feb 2022
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CIO

Service and Support

Our relationship with Ordr is very good. We were pleasantly surprised by the support we got from...

Feb 2022
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CIO

Functionality and Upgrades

Ordr Platform has a really great interface.

Feb 2022
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CIO

Service and Support

I have talked to one of the leaders of Ordr a couple of times because Ordr is still small enough...

Feb 2022
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Manager

Relationship

How effective the new features and capabilities depend on our own availability. Our availability...

Dec 2021
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Manager

Functionality and Upgrades

We get plenty of great use and data out of the product. Ordr has a great product with a few nuances...

Dec 2021
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Manager

Relationship

From what I have seen, Ordr is putting a ton of resources behind engineering and development. They...

Dec 2021
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Manager

Service and Support

The downside to the product is Ordr's maintenance and support team. My team complains about them....

Dec 2021
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Manager

Win/Loss - Why they were selected (by current clients)

One of our goals that influenced our purchase decision was to ensure that integrations actually...

Dec 2021
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Manager

Relationship

There have been plenty of times where I have said that something isn't acceptable and have been...

Dec 2021
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Manager

Lessons Learned

The Ordr system is a bit more costly than some of our other solutions. That is not Ordr's fault. We...

Dec 2021
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