qliqCONNECT Commentary
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Paul Hess
Research Director
KLAS Research Director - Paul Hess
 
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User Commentary

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Manager

Relationship, Product

My experience with qliqCONNECT has not been very good. On a good day, it is a good tool, but it has...

Oct 2023
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Manager

Relationship

One problem with QliqSOFT is when we first met with them to buy qliqCONNECT, we talked to them about...

Oct 2023
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Manager

Value

qliqCONNECT is pricey considering how unreliable it is. Also, we have to pay even just to have a...

Oct 2023
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Manager

Relationship

QliqSOFT’s support has gotten better because they started doing things like alerting us when they...

Oct 2023
||
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VP/Other Executive

Relationship, Product

Sometimes there are issues with qliqCONNECT. It has been down a couple of times this year, and I...

Aug 2023
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Analyst/Coordinator

Product

Our licensed professionals are busy, so it is important that we are able to give them a platform...

Aug 2023
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Analyst/Coordinator

Operations

We did a training originally, and then we implemented the system with one more training, but we...

Aug 2023
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Analyst/Coordinator

Product

We like that qliqCONNECT is a one-stop shop. The system allows us to request documents, do virtual...

Aug 2023
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Analyst/Coordinator

Product

There are some things we need to figure out on the system's technical side. Those things might be...

Aug 2023
||
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Analyst/Coordinator

Operations, Product

We have different people who use the system for different reasons. When they get into it, the system...

Aug 2023
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Manager

Relationship, Product

Instances of downtime don't happen often, but when they do. the syncing, communication,...

Jul 2023
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Manager

Value

The pricing hasn't significantly increased, and we don’t feel like the vendor is trying to bait and...

Jul 2023
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Manager

Relationship

QliqSOFT’s customer service team is very good at communicating. It sounds like the vendor is not...

Jul 2023
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Manager

Operations

We primarily do training in-house in terms of showing or teaching our staff to use the product. The...

Jul 2023
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Manager

Product

The product does what the vendor says it is going to do, is HIPAA compliant, and provides a good...

Jul 2023
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Manager

Operations, Product

With any upgrades, there are obviously errors and instances of downtime. QliqSOFT pushes upgrades...

Jul 2023
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Manager

Product

QliqSOFT doesn't push user-interface improvements very often, so I don't think I have seen many...

Jul 2023
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Manager

Relationship

QliqSOFT does a good job of communicating about issues that they recognize. When the vendor doesn't...

Jul 2023
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Manager

Operations, Product

There weren't major issues with getting QliqSOFT's solution up and running. Since then, the process...

Jul 2023
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Manager

Relationship, Product

qliqCONNECT has been a great tool for us, and we have been very satisfied with it. We haven’t run...

Jun 2023
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Manager

Value

In the big picture of things, qliqCONNECT has enhanced the patients' and the clients' lives because...

Jun 2023
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Manager

Operations

Since I have been with my organization, I haven't received any email from QliqSOFT, and I don't know...

Jun 2023
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Manager

Relationship

I have never been involved with anybody from QliqSOFT, and I would like to be kept abreast of the...

Jun 2023
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Director

Value

The vendor has modules that they charge money for. They charge for each individual, little piece.

Jun 2023
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Director

Operations

I don't really remember getting any training from QliqSOFT. We just ran with the product and figured...

Jun 2023
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Nurse

Operations

qliqCONNECT is really user friendly, but there isn't any training. I have never spoken to QliqSOFT...

Jun 2023
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Nurse

Product

There are features in qliqCONNECT that don't work for us. I don't know whether that is because we...

Jun 2023
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Director

Relationship

QliqSOFT’s support team is fantastic. I get responses and resolutions quickly. And we get emails...

Jun 2023
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Director

Relationship, Product, Value

qliqCONNECT is a necessary communication tool that we need for HIPAA. It is an easy tool to use. It...

Jun 2023
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Nurse

Relationship

QliqSOFT is not communicating any information about new updates or products or how they can help us...

Jun 2023
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Director

Product

Occasionally, I don't get any messages for a whole day, and I miss things, but then the next...

Jun 2023
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Director

Loyalty, Product

We ran across another program that was similar but had some more bells and whistles. QliqSOFT's tool...

Jun 2023
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Director

Product

The system is very simple.

Jun 2023
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Manager

Product, Value

We use qliqCONNECT as a secure platform to page our physicians and our clinical staff. The solution...

Jun 2023
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Manager

Relationship

QliqSOFT has been very good in terms of support. I have a contact who has been with QliqSOFT for a...

Jun 2023
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Director

Relationship, Product

qliqCONNECT does what the vendor advertises, and the vendor's support people are pretty responsive...

May 2023
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CFO

Relationship, Product

We are pretty much satisfied with qliqCONNECT. I always recommend QliqSOFT, even with some of the...

Apr 2023
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CFO

Product

I can't see my storage anymore, and we are having problems with uploading and downloading pictures....

Apr 2023
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CFO

Relationship

It is hard to get ahold of QliqSOFT. I have been emailing and calling, and I don't have anyone to...

Apr 2023
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Director

Relationship, Product

We haven't optimized this solution because we don't have someone here that just works on helping us...

Apr 2023
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Director

Loyalty, Operations

qliqCONNECT is an easy-to-use tool. That is one of the main reasons we went with it over its...

Apr 2023
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Director

Loyalty, Product

We use qliqCONNECT for preregistration, patient in-app communication, and telehealth visits. Those...

Apr 2023
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Director

Loyalty, Product

We wanted to have a secure messaging tool of some sort because we have PHI and things that go across...

Apr 2023
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Director

Product

There is not much to qliqCONNECT. So far, it is fine. No one has complained about the interface or...

Apr 2023
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Director

Product

qliqCONNECT messages go through the cloud, but all the messages eventually come back to our server,...

Apr 2023
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Director

Loyalty, Relationship

QliqSOFT is unable to work with us on interoperability, and that is why we are leaving. We want to...

Apr 2023
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Director

Relationship

Some changes at QliqSOFT’s executive level are making things different. The vendor is not as...

Apr 2023
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Director

Operations

The vendor's implementation services are fine. I haven't had any issues with QliqSOFT. The...

Apr 2023
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Manager

Product, Value

The only tangible outcome from qliqCONNECT is ensuring that we have secure communication and that it...

Mar 2023
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Manager

Product

qliqCONNECT has been a great product to help us facilitate secure communications between our staff...

Mar 2023
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Manager

Relationship, Product

It has sometimes been a little difficult to get things in qliqCONNECT to work with our other IT...

Mar 2023
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Manager

Product

qliqCONNECT is pretty simple. It offers HIPAA-compliant communication outside of a patient's chart...

Mar 2023
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Manager

Operations, Product

QliqSOFT needs to do trial runs of upgrades a little more because when upgrades come out, they are...

Mar 2023
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Manager

Relationship

I haven't had to reach out to QliqSOFT with many problems, but when I do, I receive a quick response...

Mar 2023
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Manager

Operations

qliqCONNECT is very quick and easy to implement. Because of COVID-19, we had to act quickly and had...

Mar 2023
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Manager

Product

There are improvements we would like to see in qliqCONNECT. With internal communication, there are...

Mar 2023
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Manager

Relationship

We had an outage recently that was not in the vendor's favor. They resolved the issue very quickly;...

Jan 2023
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Manager

Relationship

I don't really have a go-to person, but when we write the vendor, we get responses right away. The...

Jan 2023
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Manager

Product

The settings are where I would recommend that the vendor add on to the product. The product tends to...

Jan 2023
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Manager

Relationship

QliqSOFT’s support team was very easy to work with and seemed to be really engaged with making sure...

Jan 2023
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CFO

Product

qliqCONNECT is a separate but much-needed product. However, it can be difficult for us to integrate...

Jan 2023
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CFO

Culture

QliqSOFT's billing has been a challenge for us for the last couple of months. Their invoices haven't...

Jan 2023
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CFO

Operations

When we implemented virtual visit services, it seemed like the project was new for the vendor. Their...

Jan 2023
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CFO

Operations

The product has worked well for us even though its implementation was a little clunky. We probably...

Jan 2023
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Manager

Product

Sometimes, our users can't see when certain people send pictures or qliqCONNECT messages in certain...

Jan 2023
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Director

Product

I can use the system's camera function to take a picture of a document and send that picture to...

Jan 2023
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Director

Relationship, Product

The product allows us to communicate in a HIPAA-compliant way with our staff members who are in the...

Jan 2023
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Director

Product

qliqCONNECT sends users notifications when they receive a message, but occasionally, someone won't...

Jan 2023
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(0)
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CFO

Product

qliqCONNECT is adequate for what we need. We were looking for something that could meet HIPAA...

Jan 2023
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(0)
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CFO

Product

As with any software, there are sometimes bugs in qliqCONNECT that bother a couple of my people....

Jan 2023
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CFO

Product

Overall, qliqCONNECT has been very good with regard to the ease of using it on the desktop. I don’t...

Jan 2023
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VP/Other Executive

Relationship, Product

We have had multiple issues with connectivity, and it has taken a while for QliqSOFT to resolve...

Jan 2023
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VP/Other Executive

Product

I would like qliqCONNECT to integrate with more EMR systems. I used a different messaging system...

Jan 2023
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VP/Other Executive

Relationship

When we try to reach out to the support team, getting ahold of people takes forever. By the time the...

Jan 2023
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VP/Other Executive

Relationship

QliqSOFT doesn’t reach out. There is no executive involvement. To us, executive involvement means...

Jan 2023
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VP/Other Executive

Culture, Operations

QliqSOFT sent emails about new products and the implementation, but the vendor was very lazy about...

Jan 2023
||
(0)
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VP/Other Executive

Operations, Product

We would like QliqSOFT to make qliqCONNECT a bit more user friendly. We use qliqCONNECT very...

Jan 2023
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VP/Other Executive

Value

qliqCONNECT is a fairly priced product. The more we pay for a product, the better that product is,...

Jan 2023
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Director

Product

The only area for improvement with qliqCONNECT is integrating with more EMRs.

Jan 2023
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Director

Relationship

When we have had problems and have talked to the vendor, they have been really perceptive and have...

Jan 2023
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Manager

Product, Value

qliqCONNECT’s secure messaging is simple. The system is relatively cheap compared to others. It is...

Jan 2023
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Manager

Value

QliqSOFT has many different add-ons that they charge for, but our secure messaging platform is all inclusive....

Jan 2023
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Director

Value

qliqCONNECT is definitely worth the money. qliqCONNECT is very easy to implement. It is very user...

Jan 2023
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Director

Product

qliqCONNECT is good. It is really nice that I can have qliqCONNECT on my computer, and anytime I get...

Jan 2023
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Director

Product

On my computer, it is easy to search for keywords when I am looking for a conversation, but...

Jan 2023
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Director

Operations, Product

I think the product is easy to use. But whenever I get a newer clinician and they try to start new...

Jan 2023
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Director

Relationship

QliqSOFT is good when there is an issue. They let us know about things.

Jan 2023
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Director

Product, Value

I like the features qliqCONNECT has, but there are some extra features that would be nice to have....

Jan 2023
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Director

Product

It would be nice if qliqCONNECT were connected to our EMR. That way, if a nurse wrote out a note on...

Jan 2023
||
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Analyst/Coordinator

Culture, Relationship

We have worked with QliqSOFT to increase the system's use. We have also had some conversations with...

Jan 2023
||
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Analyst/Coordinator

Operations

Our training with QliqSOFT went well. They recorded a couple of webinars, and we used those videos...

Jan 2023
||
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Analyst/Coordinator

Product

One thing that we don't like about qliqCONNECT is that we can't make groups for texts. Each person...

Jan 2023
||
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Analyst/Coordinator

Relationship

QliqSOFT is always looking for ways to improve their system. We had an issue with the vendor...

Jan 2023
||
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Director

Value

The price of qliqCONNECT is really great. I would definitely recommend it.

Jan 2023
||
(0)
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Analyst/Coordinator

Relationship

qliqCONNECT is certainly HIPAA compliant, and it is a secure communication platform. It is the way...

Jan 2023
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VP/Other Executive

Relationship, Product

Sometimes when the staff is trying to send a lengthy message in qliqCONNECT, the message doesn't go...

Dec 2022
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VP/Other Executive

Product

One thing I would like to see from the QliqSOFT is integration with Apple technology. We can’t read...

Dec 2022
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VP/Other Executive

Operations, Product

One of the good things about qliqCONNECT is that very easy to use. We struggle sometimes with...

Dec 2022
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VP/Other Executive

Culture, Loyalty, Value

QliqSOFT is built into our DNA at this point. We have added a couple of functionalities from them,...

Dec 2022
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VP/Other Executive

Product

We know people are using SMS to send HIPAA-protected information because we did not have another...

Dec 2022
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VP/Other Executive

Product

One strength of qliqCONNECT is the fact that we are able to get a transcript of all the text...

Dec 2022
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(0)
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VP/Other Executive

Product

QliqSOFT should improve the product’s integration into other applications. If everything could be...

Dec 2022
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VP/Other Executive

Product

There are some glitches with qliqCONNECT, and not all of my clinicians or users like it because it...

Dec 2022
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VP/Other Executive

Operations

The training with qliqCONNECT could be improved. I would like to be able to explain features to...

Dec 2022
||
(0)
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VP/Other Executive

Relationship

We get emails from QliqSOFT about newly released product software, so QliqSOFT is good at being proactive....

Dec 2022
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Manager

Relationship, Product

We like that qliqCONNECT is HIPAA compliant and that we can message and call clients through the...

Dec 2022
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Manager

Product

I have issues with Qliq Assisted Calling. For some people in my organization, it works great, but...

Dec 2022
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(0)
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VP/Other Executive

Relationship

QliqSOFT’s online tech support and documentation could be better. The information we need is there,...

Dec 2022
||
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VP/Other Executive

Relationship, Product

The nice thing about qliqCONNECT is that I do not have to update things and hand them out to...

Dec 2022
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VP/Other Executive

Value

We pay a set amount each quarter, and that covers the nonmember people we do not pay for because...

Dec 2022
||
(0)
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VP/Other Executive

Relationship, Operations

The vendor does upgrades frequently. I would love to see them provide more of a notification of what...

Dec 2022
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VP/Other Executive

Product

The solution allows us to communicate securely with everyone. It is easy to use. We can be in the...

Dec 2022
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CEO/President

Product, Value

The product is really simple and pretty easy to use. It is a messaging program, so there is one...

Dec 2022
||
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CEO/President

Relationship, Product

We only use the product for messaging. The vendor really hasn't done anything to improve the product...

Dec 2022
||
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CEO/President

Product

The product meets our needs. It would be nice if the product integrated with some of our other...

Dec 2022
||
(0)
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CEO/President

Culture, Value

QliqSOFT charges a flat rate, and they pretty much service that rate.

Dec 2022
||
(0)
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CEO/President

Value

Based on the simplicity of the application, the product is overpriced. The vendor charges a flat...

Dec 2022
||
(0)
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VP/Other Executive

Value

The solution is simplistic and good for the price. It is a decent option for a small business.

Dec 2022
||
(0)
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Manager

Product

The biggest benefit of qliqCONNECT is its portability. We can receive secure text messages while we...

Dec 2022
||
(0)
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Manager

Product

QliqSOFT could improve by integrating more with EMR systems so that we could send a message out...

Dec 2022
||
(0)
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