qliqCONNECT Commentary
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Paul Hess
Research Director
KLAS Research Director - Paul Hess
 
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User Commentary

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Analyst/Coordinator

Product

There was one time when qliqCONNECT was down, but it wasn't a big outage. The platform is secure,...

May 2024
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Analyst/Coordinator

Operations

The training we had from qliqCONNECT was quite satisfactory. We were able to jump in and run with...

May 2024
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CEO/President

Product

We are facing issues with not being able to have certain notifications come through. For staff, some...

Apr 2024
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CEO/President

Relationship

We have no connection with anyone from the vendor for support or resolution of problems. If there is...

Apr 2024
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Manager

Relationship

QliqSOFT is good about notifying us of things, whether they relate to us or not. We have been with...

Mar 2024
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Manager

Product, Value

qliqCONNECT is easy to use, and it is a stable platform. It rarely goes down. We are not facing any...

Mar 2024
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Manager

Product

The only thing that could use a little improvement is the vendor's QliqSTORE where we archive our...

Mar 2024
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Director

Relationship, Product

We struggle a lot with QliqSOFT. Their systems often go down, and because we are a 24/7 shop, we...

Feb 2024
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Director

Operations

QliqSOFT doesn’t have any formal training. The only thing they provide is documentation of how to...

Feb 2024
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Director

Product

I think QliqSOFT needs a web-based interface. It is nice that qliqCONNECT runs on mobile devices....

Feb 2024
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Director

Relationship

When we bring up issues, the consistent response we get from QliqSOFT is a support ticket. There is...

Feb 2024
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Director

Relationship, Product

qliqCONNECT is great for sending secure communications and getting notifications to someone in a...

Feb 2024
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Director

Loyalty

I want QliqSOFT to be a part of our long-term plans, but they probably won't be. qliqCONNECT is a...

Feb 2024
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Director

Product

For the last few years, QliqSOFT has been our go-to partner. Our chatbot is based on QliqSOFT’s...

Feb 2024
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Director

Relationship, Product

I always tell the people that I speak to that qliqCONNECT is a tool. They have to know what they...

Feb 2024
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Director

Loyalty, Product

QliqSOFT is slow to upgrade. I feel for them because our field moves really fast, and when I met...

Feb 2024
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Director

Relationship

QliqSOFT’s customer service is amazing. I have met with all of QliqSOFT’s people. They are great people....

Feb 2024
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Director

Product

QliqSOFT’S technology is simple. The only people in the medical office who have a degree or college...

Feb 2024
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VP/Other Executive

Loyalty, Operations

The vendor has introduced a feature called Snap & Sign where we can collect electronic signatures....

Feb 2024
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VP/Other Executive

Value

Everything has gone very well with the product. It is a solid messaging system. It works well. I...

Feb 2024
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VP/Other Executive

Culture, Relationship, Operations

The vendor sends out updates and notes when things are happening, but they don't do a lot of...

Feb 2024
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Manager

Loyalty, Product

QliqSOFT’s transition was pretty good. qliqCONNECT is very simple and straightforward, and there is...

Jan 2024
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CEO/President

Relationship, Operations

With a recent update, the vendor basically just sent out an email with the new upgrade and a...

Jan 2024
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CEO/President

Relationship

The vendor’s support team is a little slow to get back to us whenever we have an issue or submit a ticket....

Jan 2024
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CEO/President

Product

The product hits all the HIPAA requirements, and it provides communication between our caregivers...

Jan 2024
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Analyst/Coordinator

Loyalty

We are switching to another product that is widely used in our state. It will provide us with easier...

Jan 2024
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Director

Operations

We are not happy with QliqSOFT in general. We are not happy with the training or the user interface,...

Dec 2023
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Manager

Product

The only issue I have is I don't like the new platform QliqSOFT chose for the mobile app, QliqCHAT....

Dec 2023
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Manager

Loyalty

I am not looking to change qliqCONNECT; I like it. Another facility in our organization started...

Dec 2023
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Manager

Culture, Value

My bill usually runs about the same every month. It is based on the number of staff using...

Dec 2023
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Manager

Relationship, Product

I had an issue with the QliqSTOR, the product where all the messages are archived. We had to contact...

Dec 2023
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Manager

Relationship, Product

qliqCONNECT is working really well. I really like that I can have hands-on, real-time communication...

Dec 2023
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VP/Other Executive

Operations, Product

The product’s onboarding was really simple. The interface is super user friendly and intuitive....

Dec 2023
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VP/Other Executive

Product

Our biggest challenge with the vendor is having everything integrated into existing systems....

Dec 2023
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VP/Other Executive

Relationship, Product

qliqCONNECT’s biggest strength is the ability it gives us to converse back and forth in a way that...

Dec 2023
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CIO

Relationship, Product

qliqCONNECT has met our needs for secure communication, and it is reliable. We have not had many...

Dec 2023
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CIO

Relationship, Operations, Product

Where QliqSOFT has stumbled a bit is they have had some trouble rolling out the new application and...

Dec 2023
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Manager

Operations, Product

QliqSOFT has very friendly staff, and the product is easy to use.

Dec 2023
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Director

Product

Our EMR vendor currently has a contractual agreement with QliqSOFT, and our EMR vendor and QliqSOFT...

Dec 2023
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Director

Loyalty, Product

qliqCONNECT is great, but I'm upset about the new apps. I'm heartbroken. We were expecting it to be...

Dec 2023
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Director

Relationship

QliqSOFT has been great with support, productivity, and SLA restoration times. When there are...

Dec 2023
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Director

Culture, Value

I purchased an additional feature from QliqSOFT, and it was about a third of the cost it would have...

Dec 2023
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Manager

Product

We need to have a mechanism that continually updates the user list and deletes accounts in...

Dec 2023
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Manager

Product

qliqCONNECT is very easy to use, and it works well for how we are using it. Some of our employees...

Dec 2023
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Manager

Product

One piece of functionality that we don’t have in qliqCONNECT is a way of sending a simple message...

Dec 2023
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Manager

Product

Sometimes, when someone logs in to the system on one computer and receives a message, they can't...

Dec 2023
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Manager

Operations

The vendor's upgrades could be more user friendly, and the system could be easier for field members....

Dec 2023
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Manager

Product

Sometimes, the system disconnects and reconnects from the server. qliqCONNECT is supposed to be up...

Dec 2023
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Manager

Product

With qliqCONNECT, it is easy for us to communicate with staff members in an instant if we need to....

Dec 2023
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Physician

Relationship, Product

qliqCONNECT is our primary real-time, HIPAA-compliant communication device. We don't have any issues...

Dec 2023
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Physician

Loyalty, Value

qliqCONNECT is part of our long-term plans unless we can find something better. Quite honestly, we...

Dec 2023
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Physician

Relationship

A lot of times when we encounter an issue with qliqCONNECT, the error resolves on its own after a...

Dec 2023
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CEO/President

Product

I don't use qliqCONNECT's full capabilities because the system is set up for bigger institutions.

Dec 2023
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CEO/President

Product

qliqCONNECT is compatible with Macs and PCs. That is nice. Users can download the system to their...

Dec 2023
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CEO/President

Value

I would buy qliqCONNECT again, but I would also keep my eyes open to see whether another product...

Dec 2023
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CEO/President

Loyalty, Product

The best thing about the product is that it sends messages in real time. We signed up with the...

Dec 2023
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CEO/President

Product

When we use qliqCONNECT, the only questionable thing is that we have some part-time staff members,...

Dec 2023
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Manager

Relationship, Product

My experience with qliqCONNECT has not been very good. On a good day, it is a good tool, but it has...

Oct 2023
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Manager

Relationship

One problem with QliqSOFT is when we first met with them to buy qliqCONNECT, we talked to them about...

Oct 2023
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Manager

Value

qliqCONNECT is pricey considering how unreliable it is. Also, we have to pay even just to have a...

Oct 2023
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Manager

Relationship

QliqSOFT’s support has gotten better because they started doing things like alerting us when they...

Oct 2023
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VP/Other Executive

Relationship, Product

Sometimes there are issues with qliqCONNECT. It has been down a couple of times this year, and I...

Aug 2023
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Analyst/Coordinator

Product

Our licensed professionals are busy, so it is important that we are able to give them a platform...

Aug 2023
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Analyst/Coordinator

Operations

We did a training originally, and then we implemented the system with one more training, but we...

Aug 2023
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Analyst/Coordinator

Product

We like that qliqCONNECT is a one-stop shop. The system allows us to request documents, do virtual...

Aug 2023
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Analyst/Coordinator

Product

There are some things we need to figure out on the system's technical side. Those things might be...

Aug 2023
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Analyst/Coordinator

Operations, Product

We have different people who use the system for different reasons. When they get into it, the system...

Aug 2023
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Manager

Relationship, Product

Instances of downtime don't happen often, but when they do. the syncing, communication,...

Jul 2023
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Manager

Value

The pricing hasn't significantly increased, and we don’t feel like the vendor is trying to bait and...

Jul 2023
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Manager

Relationship

QliqSOFT’s customer service team is very good at communicating. It sounds like the vendor is not...

Jul 2023
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Manager

Operations

We primarily do training in-house in terms of showing or teaching our staff to use the product. The...

Jul 2023
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Manager

Product

The product does what the vendor says it is going to do, is HIPAA compliant, and provides a good...

Jul 2023
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Manager

Operations, Product

With any upgrades, there are obviously errors and instances of downtime. QliqSOFT pushes upgrades...

Jul 2023
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Manager

Product

QliqSOFT doesn't push user-interface improvements very often, so I don't think I have seen many...

Jul 2023
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Manager

Relationship

QliqSOFT does a good job of communicating about issues that they recognize. When the vendor doesn't...

Jul 2023
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Manager

Operations, Product

There weren't major issues with getting QliqSOFT's solution up and running. Since then, the process...

Jul 2023
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Manager

Relationship, Product

qliqCONNECT has been a great tool for us, and we have been very satisfied with it. We haven’t run...

Jun 2023
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Manager

Value

In the big picture of things, qliqCONNECT has enhanced the patients' and the clients' lives because...

Jun 2023
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Manager

Operations

Since I have been with my organization, I haven't received any email from QliqSOFT, and I don't know...

Jun 2023
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Manager

Relationship

I have never been involved with anybody from QliqSOFT, and I would like to be kept abreast of the...

Jun 2023
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