qliqCONNECT
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Paul Hess
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KLAS Research Director - Paul Hess
 
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User Commentary

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VP/Other Executive

Functionality and Upgrades

I like the ease of onboarding with qliqCONNECT. Establishing a new person into the product is easy....

Jul 2022
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VP/Other Executive

Technology

The biggest issues we have with qliqCONNECT are the crashes and the bugs that cause the crashes....

Jul 2022
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VP/Other Executive

Other Observations & Comments

We would like to see a section where we could put in information about a topic, and the information...

Jul 2022
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Manager

Functionality and Upgrades

qliqCONNECT is part of our long-term plans unless we can find something that works a little better....

Jun 2022
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Manager

ROI / Cost (care and feeding)

From what I have heard, qliqCONNECT is a little too expensive.

Jun 2022
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Manager

Functionality and Upgrades

I don’t ever see any type of updates or upgrades being made to qliqCONNECT. The system is still just...

Jun 2022
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Manager

Technology

QliqSOFT should update their phone application. We would like it to be less restricted so that we...

Jun 2022
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Manager

Functionality and Upgrades

QliqCONNECT has instant messaging that we can set the urgency level for. We can see who has received...

Jun 2022
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Manager

Technology

The only problem we have had with qliqCONNECT is with syncing. Sometimes things don’t sync properly....

Jun 2022
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Manager

Technology

I really like qliqCONNECT. It is our main source of communication here. We are able to send...

Jun 2022
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VP/Other Executive

Functionality and Upgrades

Things with QliqSOFT are going well. Their secure texting solutions work out great for us. The only...

Jun 2022
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VP/Other Executive

ROI / Cost (care and feeding)

When we added features like chatbots to qliqCONNECT, it was an additional cost, but that is...

Jun 2022
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Director

Functionality and Upgrades

The system has exceeded our expectations for how we planned to use it and how we are actually using...

Nov 2021
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Director

Functionality and Upgrades

The desktop interface is a little clunky. The web interface could also be better. I think QliqSOFT...

Nov 2021
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Director

Functionality and Upgrades

More people are using the product now because of the pandemic. It has become one of our most...

Nov 2021
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Director

Functionality and Upgrades

There isn't a lot of good communication with QliqSOFT about upgrades. When we run into problems, I...

Nov 2021
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Director

Functionality and Upgrades

We have run into problems with system blips. The product is not always 100% up and running, and for...

Nov 2021
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Director

Functionality and Upgrades

Many users have problems bringing up contacts and pulling up individuals from the address book in...

Nov 2021
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Director

Service and Support

Occasionally, one of our staff members tells me that there are issues with the system, and when I...

Nov 2021
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Director

Implementation and Training

When a new person wants to be signed up for the product, they request that we set them up in our...

Nov 2021
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Director

Service and Support

When I have an issue and email the vendor about it, I get an immediate response. Within 4 hours, a...

Nov 2021
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Director

Relationship

We had an issue with QliqSOFT’s billing in the past, and the vendor bothered me for a long time...

Nov 2021
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Physician

Sales and Contracting

Qliq Secure Texting fits the bill and works as advertised. QliqSOFT is constantly updating things,...

Nov 2021
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Manager

Technology

Qliq Secure Texting works well. We sometimes have issues where we have to delete and reinstall...

Nov 2021
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Manager

Service and Support

QliqSOFT's support is immediate and transparent. I can work with one of their executives, and that...

Nov 2021
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Analyst/Coordinator

Functionality and Upgrades

Qliq Secure Texting is easy to use and set up. It integrates with Active Directory, and we can store...

Nov 2021
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Physician

Relationship

QliqSOFT had a recent upgrade, and I wasn't very happy with it because we lost the functionality to...

Nov 2021
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Physician

ROI / Cost (care and feeding)

Qliq Secure Texting is very cheap and simple to use. The user interface is pretty simple. We have a...

Nov 2021
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Physician

Service and Support

Right now, I don't have weekend tech support from QliqSOFT, and that could definitely improve. We...

Nov 2021
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Director

Service and Support

The support people are excellent. We have never had any trouble with them. At first, I always went...

Nov 2021
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Director

ROI / Cost (care and feeding)

I have one little problem with the product. The product is constantly locking the users completely...

Nov 2021
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Director

Functionality and Upgrades

The product’s biggest strength by far is secure texting. That is the whole reason we have the product....

Nov 2021
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Director

Future Outlook

Another vendor is coming out with a new build that has secure messaging. It has texting and other...

Nov 2021
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CEO/President

Functionality and Upgrades

I really like Qliq Secure Texting. It is nice. I don't have to worry about security or HIPAA...

Nov 2021
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CEO/President

Service and Support

The vendor's responses to our questions are very good and quick. The vendor explained the product...

Nov 2021
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CEO/President

Functionality and Upgrades

Our staff members rely on Qliq Secure Texting. It has replaced the native messaging system on our...

Nov 2021
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CEO/President

Technology

Every now and then, we experience latency problems with the product. QliqSOFT needs to address that...

Nov 2021
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Manager

ROI / Cost (care and feeding)

QliqSOFT does not avoid charging for every little thing. We have to pay for so many licenses when...

Oct 2021
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Manager

Functionality and Upgrades

We have been losing messages, and that is pretty bad in a clinical setting. So far, we luckily...

Oct 2021
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Manager

Functionality and Upgrades

During the pandemic, we jumped right into QliqSOFT's virtual visit when they rolled it out, and that...

Oct 2021
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Manager

Functionality and Upgrades

The upgrades are still not as smooth as they could be, particularly on Android devices and Windows...

Oct 2021
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Manager

Service and Support

As QliqSOFT has grown, their service level has dropped in terms of the knowledge of the low-tier...

Oct 2021
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Manager

Implementation and Training

I got maybe two hours of training to learn Qliq Secure Texting. There was no ongoing training after...

Aug 2021
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Manager

Functionality and Upgrades

A problem with Qliq Secure Texting is that there is no testing. All of the updates are sent out via...

Aug 2021
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Manager

Interfacing and Integration

There is absolutely zero integration with our program right now. There is an API. We haven't looked...

Aug 2021
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Manager

Functionality and Upgrades

I built a chatbot in Qliq Secure Texting, and we have a couple of different processes. In the...

Aug 2021
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Manager

Other Observations & Comments

In the urgent care centers, we set up a chatbot in Qliq Secure Texting, but there were parking signs...

Aug 2021
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Manager

Interfacing and Integration

I have seen a couple of different things on the internet. We were trying to figure out how we could...

Aug 2021
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Manager

Other Observations & Comments

We are going to use Qliq Secure Texting for population health. We are using the system to target a...

Aug 2021
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Manager

Service and Support

A lot of the QliqSOFT executives were involved. They were always on the phone with me.

Aug 2021
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Manager

Functionality and Upgrades

One of the top integrations with Qliq Secure Texting I would like is scheduling. Instead of having...

Aug 2021
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