qliqCONNECT Commentary
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Subject Expert
Paul Hess
Research Director
Commentary Summary
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User Commentary
Relationship, Product
My experience with qliqCONNECT has not been very good. On a good day, it is a good tool, but it has...
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Relationship
One problem with QliqSOFT is when we first met with them to buy qliqCONNECT, we talked to them about...
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Value
qliqCONNECT is pricey considering how unreliable it is. Also, we have to pay even just to have a...
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Relationship
QliqSOFT’s support has gotten better because they started doing things like alerting us when they...
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Relationship, Product
Sometimes there are issues with qliqCONNECT. It has been down a couple of times this year, and I...
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Product
Our licensed professionals are busy, so it is important that we are able to give them a platform...
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Operations
We did a training originally, and then we implemented the system with one more training, but we...
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Product
We like that qliqCONNECT is a one-stop shop. The system allows us to request documents, do virtual...
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Product
There are some things we need to figure out on the system's technical side. Those things might be...
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Operations, Product
We have different people who use the system for different reasons. When they get into it, the system...
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Relationship, Product
Instances of downtime don't happen often, but when they do. the syncing, communication,...
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Value
The pricing hasn't significantly increased, and we don’t feel like the vendor is trying to bait and...
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Relationship
QliqSOFT’s customer service team is very good at communicating. It sounds like the vendor is not...
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Operations
We primarily do training in-house in terms of showing or teaching our staff to use the product. The...
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Product
The product does what the vendor says it is going to do, is HIPAA compliant, and provides a good...
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Operations, Product
With any upgrades, there are obviously errors and instances of downtime. QliqSOFT pushes upgrades...
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Product
QliqSOFT doesn't push user-interface improvements very often, so I don't think I have seen many...
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Relationship
QliqSOFT does a good job of communicating about issues that they recognize. When the vendor doesn't...
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Operations, Product
There weren't major issues with getting QliqSOFT's solution up and running. Since then, the process...
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Relationship, Product
qliqCONNECT has been a great tool for us, and we have been very satisfied with it. We haven’t run...
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Value
In the big picture of things, qliqCONNECT has enhanced the patients' and the clients' lives because...
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Operations
Since I have been with my organization, I haven't received any email from QliqSOFT, and I don't know...
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Relationship
I have never been involved with anybody from QliqSOFT, and I would like to be kept abreast of the...
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Value
The vendor has modules that they charge money for. They charge for each individual, little piece.
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Operations
I don't really remember getting any training from QliqSOFT. We just ran with the product and figured...
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Operations
qliqCONNECT is really user friendly, but there isn't any training. I have never spoken to QliqSOFT...
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Product
There are features in qliqCONNECT that don't work for us. I don't know whether that is because we...
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Relationship
QliqSOFT’s support team is fantastic. I get responses and resolutions quickly. And we get emails...
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Relationship, Product, Value
qliqCONNECT is a necessary communication tool that we need for HIPAA. It is an easy tool to use. It...
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Relationship
QliqSOFT is not communicating any information about new updates or products or how they can help us...
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Product
Occasionally, I don't get any messages for a whole day, and I miss things, but then the next...
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Loyalty, Product
We ran across another program that was similar but had some more bells and whistles. QliqSOFT's tool...
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Product
The system is very simple.
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Product, Value
We use qliqCONNECT as a secure platform to page our physicians and our clinical staff. The solution...
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Relationship
QliqSOFT has been very good in terms of support. I have a contact who has been with QliqSOFT for a...
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Relationship, Product
qliqCONNECT does what the vendor advertises, and the vendor's support people are pretty responsive...
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Relationship, Product
We are pretty much satisfied with qliqCONNECT. I always recommend QliqSOFT, even with some of the...
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Product
I can't see my storage anymore, and we are having problems with uploading and downloading pictures....
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Relationship
It is hard to get ahold of QliqSOFT. I have been emailing and calling, and I don't have anyone to...
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Relationship, Product
We haven't optimized this solution because we don't have someone here that just works on helping us...
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Loyalty, Operations
qliqCONNECT is an easy-to-use tool. That is one of the main reasons we went with it over its...
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Loyalty, Product
We use qliqCONNECT for preregistration, patient in-app communication, and telehealth visits. Those...
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Loyalty, Product
We wanted to have a secure messaging tool of some sort because we have PHI and things that go across...
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Product
There is not much to qliqCONNECT. So far, it is fine. No one has complained about the interface or...
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Product
qliqCONNECT messages go through the cloud, but all the messages eventually come back to our server,...
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Loyalty, Relationship
QliqSOFT is unable to work with us on interoperability, and that is why we are leaving. We want to...
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Relationship
Some changes at QliqSOFT’s executive level are making things different. The vendor is not as...
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Operations
The vendor's implementation services are fine. I haven't had any issues with QliqSOFT. The...
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Product, Value
The only tangible outcome from qliqCONNECT is ensuring that we have secure communication and that it...
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Product
qliqCONNECT has been a great product to help us facilitate secure communications between our staff...
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Relationship, Product
It has sometimes been a little difficult to get things in qliqCONNECT to work with our other IT...
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Product
qliqCONNECT is pretty simple. It offers HIPAA-compliant communication outside of a patient's chart...
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Operations, Product
QliqSOFT needs to do trial runs of upgrades a little more because when upgrades come out, they are...
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Relationship
I haven't had to reach out to QliqSOFT with many problems, but when I do, I receive a quick response...
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Operations
qliqCONNECT is very quick and easy to implement. Because of COVID-19, we had to act quickly and had...
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Product
There are improvements we would like to see in qliqCONNECT. With internal communication, there are...
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Relationship
We had an outage recently that was not in the vendor's favor. They resolved the issue very quickly;...
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Relationship
I don't really have a go-to person, but when we write the vendor, we get responses right away. The...
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Product
The settings are where I would recommend that the vendor add on to the product. The product tends to...
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Relationship
QliqSOFT’s support team was very easy to work with and seemed to be really engaged with making sure...
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Product
qliqCONNECT is a separate but much-needed product. However, it can be difficult for us to integrate...
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Culture
QliqSOFT's billing has been a challenge for us for the last couple of months. Their invoices haven't...
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Operations
When we implemented virtual visit services, it seemed like the project was new for the vendor. Their...
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Operations
The product has worked well for us even though its implementation was a little clunky. We probably...
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Product
Sometimes, our users can't see when certain people send pictures or qliqCONNECT messages in certain...
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Product
I can use the system's camera function to take a picture of a document and send that picture to...
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Relationship, Product
The product allows us to communicate in a HIPAA-compliant way with our staff members who are in the...
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Product
qliqCONNECT sends users notifications when they receive a message, but occasionally, someone won't...
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Product
qliqCONNECT is adequate for what we need. We were looking for something that could meet HIPAA...
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Product
As with any software, there are sometimes bugs in qliqCONNECT that bother a couple of my people....
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Product
Overall, qliqCONNECT has been very good with regard to the ease of using it on the desktop. I don’t...
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Relationship, Product
We have had multiple issues with connectivity, and it has taken a while for QliqSOFT to resolve...
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Product
I would like qliqCONNECT to integrate with more EMR systems. I used a different messaging system...
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Relationship
When we try to reach out to the support team, getting ahold of people takes forever. By the time the...
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Relationship
QliqSOFT doesn’t reach out. There is no executive involvement. To us, executive involvement means...
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Culture, Operations
QliqSOFT sent emails about new products and the implementation, but the vendor was very lazy about...
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Operations, Product
We would like QliqSOFT to make qliqCONNECT a bit more user friendly. We use qliqCONNECT very...
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Value
qliqCONNECT is a fairly priced product. The more we pay for a product, the better that product is,...
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Product
The only area for improvement with qliqCONNECT is integrating with more EMRs.
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Relationship
When we have had problems and have talked to the vendor, they have been really perceptive and have...
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Product, Value
qliqCONNECT’s secure messaging is simple. The system is relatively cheap compared to others. It is...
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Value
QliqSOFT has many different add-ons that they charge for, but our secure messaging platform is all inclusive....
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Value
qliqCONNECT is definitely worth the money. qliqCONNECT is very easy to implement. It is very user...
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Product
qliqCONNECT is good. It is really nice that I can have qliqCONNECT on my computer, and anytime I get...
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Product
On my computer, it is easy to search for keywords when I am looking for a conversation, but...
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Operations, Product
I think the product is easy to use. But whenever I get a newer clinician and they try to start new...
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Relationship
QliqSOFT is good when there is an issue. They let us know about things.
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Product, Value
I like the features qliqCONNECT has, but there are some extra features that would be nice to have....
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Product
It would be nice if qliqCONNECT were connected to our EMR. That way, if a nurse wrote out a note on...
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Culture, Relationship
We have worked with QliqSOFT to increase the system's use. We have also had some conversations with...
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Operations
Our training with QliqSOFT went well. They recorded a couple of webinars, and we used those videos...
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Product
One thing that we don't like about qliqCONNECT is that we can't make groups for texts. Each person...
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Relationship
QliqSOFT is always looking for ways to improve their system. We had an issue with the vendor...
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Value
The price of qliqCONNECT is really great. I would definitely recommend it.
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Relationship
qliqCONNECT is certainly HIPAA compliant, and it is a secure communication platform. It is the way...
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Relationship, Product
Sometimes when the staff is trying to send a lengthy message in qliqCONNECT, the message doesn't go...
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Product
One thing I would like to see from the QliqSOFT is integration with Apple technology. We can’t read...
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Operations, Product
One of the good things about qliqCONNECT is that very easy to use. We struggle sometimes with...
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Culture, Loyalty, Value
QliqSOFT is built into our DNA at this point. We have added a couple of functionalities from them,...
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Product
We know people are using SMS to send HIPAA-protected information because we did not have another...
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Product
One strength of qliqCONNECT is the fact that we are able to get a transcript of all the text...
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Product
QliqSOFT should improve the product’s integration into other applications. If everything could be...
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Product
There are some glitches with qliqCONNECT, and not all of my clinicians or users like it because it...
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Operations
The training with qliqCONNECT could be improved. I would like to be able to explain features to...
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Relationship
We get emails from QliqSOFT about newly released product software, so QliqSOFT is good at being proactive....
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Relationship, Product
We like that qliqCONNECT is HIPAA compliant and that we can message and call clients through the...
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Product
I have issues with Qliq Assisted Calling. For some people in my organization, it works great, but...
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Relationship
QliqSOFT’s online tech support and documentation could be better. The information we need is there,...
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Relationship, Product
The nice thing about qliqCONNECT is that I do not have to update things and hand them out to...
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Value
We pay a set amount each quarter, and that covers the nonmember people we do not pay for because...
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Relationship, Operations
The vendor does upgrades frequently. I would love to see them provide more of a notification of what...
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Product
The solution allows us to communicate securely with everyone. It is easy to use. We can be in the...
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Product, Value
The product is really simple and pretty easy to use. It is a messaging program, so there is one...
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Relationship, Product
We only use the product for messaging. The vendor really hasn't done anything to improve the product...
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Product
The product meets our needs. It would be nice if the product integrated with some of our other...
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Culture, Value
QliqSOFT charges a flat rate, and they pretty much service that rate.
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Value
Based on the simplicity of the application, the product is overpriced. The vendor charges a flat...
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Value
The solution is simplistic and good for the price. It is a decent option for a small business.
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Product
The biggest benefit of qliqCONNECT is its portability. We can receive secure text messages while we...
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Product
QliqSOFT could improve by integrating more with EMR systems so that we could send a message out...
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