Commentary Summary
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User Commentary
Functionality and Upgrades
I like the ease of onboarding with qliqCONNECT. Establishing a new person into the product is easy....
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Technology
The biggest issues we have with qliqCONNECT are the crashes and the bugs that cause the crashes....
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Other Observations & Comments
We would like to see a section where we could put in information about a topic, and the information...
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Functionality and Upgrades
qliqCONNECT is part of our long-term plans unless we can find something that works a little better....
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ROI / Cost (care and feeding)
From what I have heard, qliqCONNECT is a little too expensive.
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Functionality and Upgrades
I don’t ever see any type of updates or upgrades being made to qliqCONNECT. The system is still just...
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Technology
QliqSOFT should update their phone application. We would like it to be less restricted so that we...
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Functionality and Upgrades
QliqCONNECT has instant messaging that we can set the urgency level for. We can see who has received...
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Technology
The only problem we have had with qliqCONNECT is with syncing. Sometimes things don’t sync properly....
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Technology
I really like qliqCONNECT. It is our main source of communication here. We are able to send...
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Functionality and Upgrades
Things with QliqSOFT are going well. Their secure texting solutions work out great for us. The only...
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ROI / Cost (care and feeding)
When we added features like chatbots to qliqCONNECT, it was an additional cost, but that is...
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Functionality and Upgrades
The system has exceeded our expectations for how we planned to use it and how we are actually using...
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Functionality and Upgrades
The desktop interface is a little clunky. The web interface could also be better. I think QliqSOFT...
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Functionality and Upgrades
More people are using the product now because of the pandemic. It has become one of our most...
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Functionality and Upgrades
There isn't a lot of good communication with QliqSOFT about upgrades. When we run into problems, I...
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Functionality and Upgrades
We have run into problems with system blips. The product is not always 100% up and running, and for...
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Functionality and Upgrades
Many users have problems bringing up contacts and pulling up individuals from the address book in...
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Service and Support
Occasionally, one of our staff members tells me that there are issues with the system, and when I...
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Implementation and Training
When a new person wants to be signed up for the product, they request that we set them up in our...
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Service and Support
When I have an issue and email the vendor about it, I get an immediate response. Within 4 hours, a...
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Relationship
We had an issue with QliqSOFT’s billing in the past, and the vendor bothered me for a long time...
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Sales and Contracting
Qliq Secure Texting fits the bill and works as advertised. QliqSOFT is constantly updating things,...
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Technology
Qliq Secure Texting works well. We sometimes have issues where we have to delete and reinstall...
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Service and Support
QliqSOFT's support is immediate and transparent. I can work with one of their executives, and that...
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Functionality and Upgrades
Qliq Secure Texting is easy to use and set up. It integrates with Active Directory, and we can store...
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Relationship
QliqSOFT had a recent upgrade, and I wasn't very happy with it because we lost the functionality to...
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ROI / Cost (care and feeding)
Qliq Secure Texting is very cheap and simple to use. The user interface is pretty simple. We have a...
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Service and Support
Right now, I don't have weekend tech support from QliqSOFT, and that could definitely improve. We...
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Service and Support
The support people are excellent. We have never had any trouble with them. At first, I always went...
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ROI / Cost (care and feeding)
I have one little problem with the product. The product is constantly locking the users completely...
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Functionality and Upgrades
The product’s biggest strength by far is secure texting. That is the whole reason we have the product....
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Future Outlook
Another vendor is coming out with a new build that has secure messaging. It has texting and other...
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Functionality and Upgrades
I really like Qliq Secure Texting. It is nice. I don't have to worry about security or HIPAA...
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Service and Support
The vendor's responses to our questions are very good and quick. The vendor explained the product...
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Functionality and Upgrades
Our staff members rely on Qliq Secure Texting. It has replaced the native messaging system on our...
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Technology
Every now and then, we experience latency problems with the product. QliqSOFT needs to address that...
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ROI / Cost (care and feeding)
QliqSOFT does not avoid charging for every little thing. We have to pay for so many licenses when...
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Functionality and Upgrades
We have been losing messages, and that is pretty bad in a clinical setting. So far, we luckily...
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Functionality and Upgrades
During the pandemic, we jumped right into QliqSOFT's virtual visit when they rolled it out, and that...
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Functionality and Upgrades
The upgrades are still not as smooth as they could be, particularly on Android devices and Windows...
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Service and Support
As QliqSOFT has grown, their service level has dropped in terms of the knowledge of the low-tier...
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Implementation and Training
I got maybe two hours of training to learn Qliq Secure Texting. There was no ongoing training after...
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Functionality and Upgrades
A problem with Qliq Secure Texting is that there is no testing. All of the updates are sent out via...
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Interfacing and Integration
There is absolutely zero integration with our program right now. There is an API. We haven't looked...
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Functionality and Upgrades
I built a chatbot in Qliq Secure Texting, and we have a couple of different processes. In the...
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Other Observations & Comments
In the urgent care centers, we set up a chatbot in Qliq Secure Texting, but there were parking signs...
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Interfacing and Integration
I have seen a couple of different things on the internet. We were trying to figure out how we could...
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Other Observations & Comments
We are going to use Qliq Secure Texting for population health. We are using the system to target a...
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Service and Support
A lot of the QliqSOFT executives were involved. They were always on the phone with me.
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Functionality and Upgrades
One of the top integrations with Qliq Secure Texting I would like is scheduling. Instead of having...
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