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Paul Hess
Research Director
KLAS Research Director - Paul Hess
 
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User Commentary

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Director

The system has exceeded our expectations for how we planned to use it and how we are actually using...

Nov 2021
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(0)
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Director

The desktop interface is a little clunky. The web interface could also be better. I think QliqSOFT...

Nov 2021
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Director

More people are using the product now because of the pandemic. It has become one of our most...

Nov 2021
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(0)
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Director

There isn't a lot of good communication with QliqSOFT about upgrades. When we run into problems, I...

Nov 2021
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(0)
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Director

We have run into problems with system blips. The product is not always 100% up and running, and for...

Nov 2021
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(0)
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Director

Many users have problems bringing up contacts and pulling up individuals from the address book in...

Nov 2021
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Director

Occasionally, one of our staff members tells me that there are issues with the system, and when I...

Nov 2021
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(0)
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Director

When a new person wants to be signed up for the product, they request that we set them up in our...

Nov 2021
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Director

When I have an issue and email the vendor about it, I get an immediate response. Within 4 hours, a...

Nov 2021
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Director

We had an issue with QliqSOFT’s billing in the past, and the vendor bothered me for a long time...

Nov 2021
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(0)
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Physician

Qliq Secure Texting fits the bill and works as advertised. QliqSOFT is constantly updating things,...

Nov 2021
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(0)
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Manager

Qliq Secure Texting works well. We sometimes have issues where we have to delete and reinstall...

Nov 2021
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(0)
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Manager

QliqSOFT's support is immediate and transparent. I can work with one of their executives, and that...

Nov 2021
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(0)
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Analyst/Coordinator

Qliq Secure Texting is easy to use and set up. It integrates with Active Directory, and we can store...

Nov 2021
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(0)
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Physician

QliqSOFT had a recent upgrade, and I wasn't very happy with it because we lost the functionality to...

Nov 2021
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(0)
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Physician

Qliq Secure Texting is very cheap and simple to use. The user interface is pretty simple. We have a...

Nov 2021
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(0)
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Physician

Right now, I don't have weekend tech support from QliqSOFT, and that could definitely improve. We...

Nov 2021
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Director

The support people are excellent. We have never had any trouble with them. At first, I always went...

Nov 2021
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(0)
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Director

I have one little problem with the product. The product is constantly locking the users completely...

Nov 2021
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(0)
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Director

The product’s biggest strength by far is secure texting. That is the whole reason we have the product....

Nov 2021
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(0)
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Director

Another vendor is coming out with a new build that has secure messaging. It has texting and other...

Nov 2021
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(0)
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CEO/President

I really like Qliq Secure Texting. It is nice. I don't have to worry about security or HIPAA...

Nov 2021
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(0)
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CEO/President

The vendor's responses to our questions are very good and quick. The vendor explained the product...

Nov 2021
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(0)
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CEO/President

Our staff members rely on Qliq Secure Texting. It has replaced the native messaging system on our...

Nov 2021
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(0)
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CEO/President

Every now and then, we experience latency problems with the product. QliqSOFT needs to address that...

Nov 2021
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(0)
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Manager

QliqSOFT does not avoid charging for every little thing. We have to pay for so many licenses when...

Oct 2021
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(0)
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Manager

We have been losing messages, and that is pretty bad in a clinical setting. So far, we luckily...

Oct 2021
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(0)
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Manager

During the pandemic, we jumped right into QliqSOFT's virtual visit when they rolled it out, and that...

Oct 2021
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(0)
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Manager

The upgrades are still not as smooth as they could be, particularly on Android devices and Windows...

Oct 2021
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(0)
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Manager

As QliqSOFT has grown, their service level has dropped in terms of the knowledge of the low-tier...

Oct 2021
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(0)
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Manager

I got maybe two hours of training to learn Qliq Secure Texting. There was no ongoing training after...

Aug 2021
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(0)
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Manager

A problem with Qliq Secure Texting is that there is no testing. All of the updates are sent out via...

Aug 2021
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(0)
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Manager

There is absolutely zero integration with our program right now. There is an API. We haven't looked...

Aug 2021
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(0)
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Manager

I built a chatbot in Qliq Secure Texting, and we have a couple of different processes. In the...

Aug 2021
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(0)
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Manager

In the urgent care centers, we set up a chatbot in Qliq Secure Texting, but there were parking signs...

Aug 2021
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Manager

I have seen a couple of different things on the internet. We were trying to figure out how we could...

Aug 2021
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Manager

We are going to use Qliq Secure Texting for population health. We are using the system to target a...

Aug 2021
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(0)
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Manager

A lot of the QliqSOFT executives were involved. They were always on the phone with me.

Aug 2021
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(0)
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Manager

One of the top integrations with Qliq Secure Texting I would like is scheduling. Instead of having...

Aug 2021
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(0)
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CEO/President

We are staying on Qliq Secure Texting because it is fantastic. When COVID-19 hit, we had to get...

Aug 2021
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(0)
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CEO/President

QliqSOFT is good about letting us know when there are updates. QliqSOFT's support is awesome.

Aug 2021
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(0)
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VP/Other Executive

The QliqSOFT executives are very accessible, and we speak with the CEO often. QliqSOFT is a small...

Jul 2021
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(0)
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VP/Other Executive

Qliq Secure Texting is very innovative. The chatbot solution turns a very simple web chat into a...

Jul 2021
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(0)
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VP/Other Executive

Qliq Secure Texting is not that expensive. There is great value for the money.

Jul 2021
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(0)
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VP/Other Executive

QliqSOFT stumbled a bit in the past, but that wasn't really their fault. That was more of an iOS...

Jul 2021
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VP/Other Executive

There is so much that we can do in Qliq Secure Texting, and we probably don't do all of that well....

Jul 2021
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(0)
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Director

We have secure communication within all of our areas because of QliqSOFT's system. The vendor even...

Jun 2021
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(0)
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Director

The bots that QliqSOFT uses work extra well. It is exceedingly easy to use the system. The new...

Jun 2021
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