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User Commentary
Operations
We have had a lot of our pharmacies that we are contracted with utilize the platforms, and the...
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Relationship
With the support level that we get with RxStrategies, I don't know whether they are able to support...
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Relationship
We told the vendor what we needed them to do for us to continue this partnership and be successful....
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Relationship, Product
There are always opportunities to update the platform, make it faster, make it more interactive, or...
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Relationship
There are more pros than cons with RxStrategies. Our account manager is excellent in terms of...
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Relationship
RxStrategies’ development team needs some work. From my understanding, they are overseas, and their...
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Relationship, Product
One con of RxStrategies is that they aren’t up to speed on new enhancements in the split-billing...
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Operations
Training with RxStrategies is usually via written email communication of updates instead of...
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Loyalty, Product
We expect to see no flaws in order processing, but with 340B Dashboard, there have been a lot of...
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Product
I like the simplicity of the dashboard in 340B Dashboard, and I like the available explanations of...
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Relationship
If RxStrategies has an enhancement for their dashboard, they test it out thoroughly. Also, when...
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Loyalty, Operations
I would tell an entity or colleague that if they have prior experience with another 340B vendor,...
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Relationship, Operations
The platform itself is pretty user friendly, and I have some great contact people. The...
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Product
I like that the product gives a WAC exposure report for our DSH sites. We want to keep our WAC...
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Product
When we get release notes that mention issues that are going on with ordering delays and whatnot, it...
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Operations
There have been a couple of things that have been a little slow on the vendor's implementation side,...
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Loyalty, Relationship, Product
The vendor still has to send us regular reports for 340B electronic service providers for contract...
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Loyalty, Relationship
The vendor is on top of all of their manufacturer restrictions. They have talked about having the...
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Relationship
Everyone who we work with from RxStrategies is empowered to solve our problems. If they can't solve...
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Product
One area where the vendor could improve would be with reporting. They were reporting all of the...
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Relationship
In the 340B industry, a lot of vendors continually seem to adapt, change, and provide new features...
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Relationship
I would definitely recommend RxStrategies, but as a customer, I would take a proactive approach to...
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Product
Dashboard outages and order processing delays are the key cons of 340B Dashboard. We have...
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Operations
For the initial training with RxStrategies when we onboarded, we didn't really have training...
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Relationship
RxStrategies is really receptive to feedback, and they take our comments back to an offshore...
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Relationship
Overall, we are pretty satisfied with 340B Dashboard. Our account manager is really responsive and...
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Relationship
RxStrategies is great. One of the things we appreciate about them is that we have a very dedicated...
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Operations
During our implementation of the system, there were some issues, but that was early on. Now, things...
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Relationship, Product
RxStrategies is pretty good at updating their portal. We usually get a little pop-up window that...
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Relationship, Product
If someone had asked me about RxStrategies six months ago, I would have said that I wouldn't buy...
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Value
RxStrategies is very willing to negotiate and adjust fees or put caps on fees.
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Relationship
We have had a lot of problems on our end, but it is hard to tell what is our issue and what is...
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Product
I like that we can see our accumulations in 340B Dashboard. They are readily available, even though...
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Product
The product integrates pretty well with our internal solutions. We don't have any external solutions...
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Product
RxStrategies handles whatever data we send them pretty well. But there are limitations with our EMR,...
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Relationship, Product
I sometimes see things on the dashboard that are new, and nobody ever says anything about them.
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Relationship
We have had quite a few account managers. Right now, we have one who I don't think even has any 340B...
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Loyalty, Value
I don’t know whether the product is in our organization’s long-term plans because our organization...
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Culture, Relationship
The vendor made some promises in the beginning, and they haven’t kept all those promises.
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Relationship, Product
The vendor has some enhanced reporting functionality that we sometimes struggle to access. One day,...
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Relationship
We meet regularly with our account representative; that person is responsive to our concerns and...
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Relationship
I don't think our account representative has a lot of authority to implement changes; that person...
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Operations
During the implementation, it was a bit unclear how the product was going to operate once we went live....
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Product
The dashboard seems to be incomplete. A different third-party administrator who handles split...
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Relationship
We have virtually no involvement with the executives beyond meeting with our account representative....
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Relationship
On the weekend or after hours, if we have an issue with an order that the vendor is responsible to...
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Product
Compared to our experience with a previous third-party administrator, we have to be more hands on...
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Relationship
RxStrategies has been doing better. The product is working well, and I am happy with the service the...
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Operations, Product
340B Dashboard needs to be well learned for the system to be easy to use.
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