340B Dashboard
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Jackson Tate
Research Director
KLAS Research Director - Jackson Tate
 
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User Commentary

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Analyst/Coordinator

Service and Support

We have noticed slowness in the software. Slowness occurs during specific times of the day, and the...

Aug 2022
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Analyst/Coordinator

Relationship

Our account manager with RxStrategies has been great. That person absorbs all the feedback that I...

Aug 2022
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Analyst/Coordinator

Functionality and Upgrades

There was a huge, very important feature that was affected by the most recent upgrade. Our...

Aug 2022
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Analyst/Coordinator

Functionality and Upgrades

The feedback I get from my coworkers that use big elements of the system daily is that the bugs that...

Aug 2022
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Director

Functionality and Upgrades

Our experience with RxStrategies has been fine. The system allows us to view claims in real time and...

Jul 2022
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Director

Implementation and Training

Our transition went okay. There were a lot of things that we had to do on the system's back end. We...

Jul 2022
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Director

Other Observations & Comments

We have worked very closely with RxStrategies on a certain part of the system. Anyone who uses the...

Jul 2022
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Director

Interfacing and Integration

We appreciate that RxStrategies is our data hub. We send data to them, and then they convert that...

Jul 2022
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Director

Service and Support

We get more information from our calls with the vendor than we do from the vendor's newsletters....

Jul 2022
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Analyst/Coordinator

Relationship

I really like the team I am working with now; the people are excellent and get things done. I also...

Jul 2022
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Analyst/Coordinator

Functionality and Upgrades

Things took a little bit of a dip when RxStrategies was getting ready to sunset their old legacy...

Jul 2022
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Analyst/Coordinator

Relationship

I have a good relationship with our representative and some of the development teams. A lot of...

Jul 2022
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Analyst/Coordinator

Relationship

Sometimes the vendor can be a little lax on communications. I wish they would reach out to me when...

Jul 2022
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Analyst/Coordinator

Technology

We had an outdated system before, so we did our RFP and fell in love with RxStrategies' system. When...

Jul 2022
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Analyst/Coordinator

Implementation and Training

We had a lot of trouble with the implementation, and that was disappointing. RxStrategies could have...

Jul 2022
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Analyst/Coordinator

Functionality and Upgrades

I notice that occasionally RxStrategies adds functionality that makes things easier. The product’s...

Jul 2022
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Analyst/Coordinator

Functionality and Upgrades

The biggest difference between the legacy system and the new system is the transparency of the data....

Jul 2022
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Analyst/Coordinator

Other Observations & Comments

My experience is mostly with the mixed-use system, and I think RxStrategies’ mixed-use system is...

Jul 2022
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Manager

Functionality and Upgrades

If we approve a claim this month on a certain specific prescription number that is not qualified by...

Jun 2022
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Manager

Relationship

Our account manager is awesome. That person is exceptional, very knowledgeable, organized, talented,...

Jun 2022
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Manager

Functionality and Upgrades

The product is a mixed-use platform. The acute side is very good. The mixed-use side is definitely...

Jun 2022
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Manager

Functionality and Upgrades

The contract-pharmacy side got developed after the mixed-use side, and it shows. The contract...

Jun 2022
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VP/Other Executive

Functionality and Upgrades

Last year, I had a lot of favorable things to say about RxStrategies, but they took a turn for the...

Jun 2022
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VP/Other Executive

Functionality and Upgrades

The data that is feeding into the dashboard is a point of contention. RxStrategies really struggles...

Jun 2022
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VP/Other Executive

Functionality and Upgrades

RxStrategies' solution is definitely the cheapest solution by a significant margin, so we get what...

Jun 2022
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VP/Other Executive

Implementation and Training

Everything has been reactionary toward us in terms of determining that things are wrong. The...

Jun 2022
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VP/Other Executive

Technology

Overall, we are just not satisfied. The overall functionality is exceptional, but 340B Dashboard is...

Jun 2022
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VP/Other Executive

ROI / Cost (care and feeding)

RxStrategies' response time is really the most glaring issue. The expectation was to have the system...

Jun 2022
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VP/Other Executive

Relationship

We have a relationship and a recurring call with our representative. We can have conversations with...

Jun 2022
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Manager

Functionality and Upgrades

When RxStrategies was switching us to the new portal, there were a few issues. There was a really...

Jun 2022
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Manager

Sales and Contracting

RxStrategies’ timelines are a little off. They might promise a week for something, and then it will...

Jun 2022
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Manager

Implementation and Training

Although RxStrategies supposedly trained our pharmacies, our pharmacies are still not sure how to...

Jun 2022
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Manager

Service and Support

We have our recurring call with our account manager as well as some other RxStrategies members, and...

Jun 2022
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Manager

Win/Loss - Why they were selected (by current clients)

RxStrategies’ fees were lower than our previous vendor's fees. That was one of the factors that we...

Jun 2022
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Manager

Lessons Learned

If I were telling a peer about RxStrategies, I would say they have a unique system of shadow bins...

Jun 2022
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Manager

Future Outlook

I think my satisfaction will go up in the next year mainly because a lot of the issues we are...

Jun 2022
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Analyst/Coordinator

Functionality and Upgrades

Because I am not really tasked to go into the portal, I expect the vendor to let me know when there...

Jun 2022
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Analyst/Coordinator

Lessons Learned

If a peer were considering 340B Dashboard, I would tell them to make sure that they have every...

Jun 2022
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Analyst/Coordinator

Relationship

When I do work with RxStrategies and we actually have a connected call, we talk and get things...

Jun 2022
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Analyst/Coordinator

Other Observations & Comments

At this point, I think my satisfaction would probably remain the same in a year unless something was...

Jun 2022
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Analyst/Coordinator

Functionality and Upgrades

In terms of ease of use, RxStrategies definitely needs to upgrade the system. 340B Dashboard is laid...

Jun 2022
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Analyst/Coordinator

Relationship

Based on some experiences I have had, RxStrategies does follow through with their promises, but...

Jun 2022
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Director

Relationship

When we look at missed opportunities, the biggest thing RxStrategies needs to work on is a better...

Jun 2022
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Director

Functionality and Upgrades

It was a learning process when we transitioned to RxStrategies. I have gone through several...

Jun 2022
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Director

Functionality and Upgrades

RxStrategies is working some bugs out. They had two separate dashboards, but the vendor merged the...

Jun 2022
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Director

ROI / Cost (care and feeding)

Our time with RxStrategies has been a struggle compared to our time with our previous vendor and...

Jun 2022
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Analyst/Coordinator

Service and Support

With our previous vendor, we were able to call on their help desk at all hours every day. We had one...

Jun 2022
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Analyst/Coordinator

Technology

I would tell a peer not to waste their money or time on the system. Our experience is only getting...

Jun 2022
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Analyst/Coordinator

Implementation and Training

There is a lack of training from RxStrategies. It is very difficult to get it scheduled with the...

Jun 2022
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Analyst/Coordinator

Service and Support

RxStrategies’ customer service is terrible. The vendor’s staff will say they will get something back...

Jun 2022
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Analyst/Coordinator

ROI / Cost (care and feeding)

RxStrategies charges a per-click fee, but I am not getting anything for each click because we have...

Jun 2022
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Analyst/Coordinator

Functionality and Upgrades

I would like to see a dashboard like some of the other third-party administrators offer. They have a...

Jun 2022
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Analyst/Coordinator

Implementation and Training

Our implementation kept getting delayed, and it took longer than expected to get up and running. The...

Jun 2022
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Analyst/Coordinator

Service and Support

There is a technician from RxStrategies who has gone out of their way to help us streamline some of...

Jun 2022
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Analyst/Coordinator

ROI / Cost (care and feeding)

We have lost a lot of money because of RxStrategies that we haven't been able to recoup. Even when...

Jun 2022
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Analyst/Coordinator

Functionality and Upgrades

We want to get out of our contract with RxStrategies. We are looking for a platform that is more...

Jun 2022
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Director

ROI / Cost (care and feeding)

One issue is that when I send an order from our wholesaler, the order doesn’t appear in...

Jun 2022
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Director

Functionality and Upgrades

We would like to have more access to our own data. RxStrategies' dashboard is not user friendly, and...

Jun 2022
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Analyst/Coordinator

Service and Support

The vendor takes the lead in terms of alerting us about potential problems. I like the...

May 2022
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Analyst/Coordinator

Functionality and Upgrades

This software reduces pain points. The ease of use is a huge plus for us.

May 2022
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Analyst/Coordinator

Service and Support

I would like to see increased transparency with software updates. We have been getting some updates...

May 2022
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Analyst/Coordinator

Implementation and Training

We worked with RxStrategies a lot during our implementation. RxStrategies’ development team is...

May 2022
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Manager

Implementation and Training

The person who used to be our main contact at RxStrategies was replaced, and the person that we have...

Mar 2022
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Manager

Functionality and Upgrades

There are a lot of ins and outs in RxStrategies' product, and sometimes it is a little difficult for...

Mar 2022
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Manager

Relationship

Issues don't really crop up with RxStrategies' system at this point, but we still meet with...

Mar 2022
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Manager

Relationship

Compliances are good with 340B Dashboard. Our account manager is very communicative and helps us...

Feb 2022
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Manager

Functionality and Upgrades

The portal for 340B Dashboard doesn’t allow for user individuality. We don’t have enough...

Feb 2022
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Director

Functionality and Upgrades

We have had some obvious successes with RxStrategies 340B Dashboard. Specifically, the system helps...

Feb 2022
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Director

Functionality and Upgrades

RxStrategies 340B Dashboard is easy to use. We had a great implementation and inception. The system...

Feb 2022
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COO

Relationship

I have recommended the product to others. RxStrategies stood by us and helped us get through an...

Feb 2022
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COO

Functionality and Upgrades

One gap in the product’s functionality is a referrals component for prescriptions. The vendor is...

Feb 2022
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COO

Functionality and Upgrades

The product’s biggest strength is the ease of use for capturing 340B savings. The product is fairly...

Feb 2022
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Manager

Functionality and Upgrades

I like the system overall. The vendor has done some recent updates, and those have made the system...

Jan 2022
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Manager

Functionality and Upgrades

We still have issues with the system, and it seems like every time we bring something new up, the...

Jan 2022
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Manager

Service and Support

Last time I spoke with KLAS, we had a vendor representative from RxStrategies who was just horrible....

Jan 2022
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Manager

Relationship

The vendor has a timeliness issue. They tell us they will get us reports by a certain date, but then...

Jan 2022
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Manager

Service and Support

A lot of the struggles in our relationship that we have are related to time zones. A lot of the...

Jan 2022
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Manager

Service and Support

The vendor's support teams are getting better at being proactive. They realized we told them what we...

Jan 2022
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Manager

Relationship

The vendor has improved greatly. We have meetings with the vendor executives to address our...

Jan 2022
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Analyst/Coordinator

Sales and Contracting

When we went live with RxStrategies' system, we didn't go live on the software that the vendor did a...

Dec 2021
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Analyst/Coordinator

Sales and Contracting

RxStrategies' audit system wasn't perfect. It wasn't what the vendor described in their demo, but it...

Dec 2021
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Analyst/Coordinator

Functionality and Upgrades

RxStrategies has a hard time with doing updates. When they did an update, the system went down, but...

Dec 2021
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Analyst/Coordinator

Service and Support

RxStrategies' product was easy to use, but finding issues was hard. If we had the accumulation on a...

Dec 2021
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Analyst/Coordinator

Service and Support

The vendor’s phone support drops a lot. When the phone support drops, we have to fight between the...

Dec 2021
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Analyst/Coordinator

Future Outlook

Our time with RxStrategies was tragic from the start. After only a few months with their product, we...

Dec 2021
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Director

Relationship

We would buy 340B Dashboard again. RxStrategies keeps all of their promises.

Dec 2021
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Director

Relationship

RxStrategies listens to our enhancement requests and the barriers that we have to get through, and...

Dec 2021
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Director

Service and Support

RxStrategies could improve by providing proactive assistance for potential issues. They could also...

Dec 2021
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Director

Relationship

The system works, and the vendor keeps their promises. It just takes them a long time to do so.

Oct 2021
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Director

Service and Support

The vendor has had a lot of turnover over the last few years. With the vendor's changes in staff, I...

Oct 2021
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Director

Relationship

We have lost some confidence in RxStrategies. There have been a lot of things going on in the 340B...

Oct 2021
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Director

Functionality and Upgrades

The vendor promised us a new platform, but they have been in the process of changing us over to that...

Oct 2021
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Director

Functionality and Upgrades

The solution has a very manual and intensive process around integration. The vendor didn't take full...

Oct 2021
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Director

Technology

The older platform that we are currently on only works on Internet Explorer. That is an outdated...

Oct 2021
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Director

Relationship

In the past, the system was very useful, and our relationship with the vendor was mutually...

Oct 2021
||
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Director

Relationship

We feel like there is a lot of room for improvement in the system. We have given the vendor every...

Oct 2021
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Director

Service and Support

It is nice to have RxStrategies' white-glove support. There is always someone who I can reach out...

Oct 2021
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Director

Functionality and Upgrades

It sometimes takes us a long time to get things done, and I think that that should be simple to fix....

Oct 2021
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