340B Dashboard Comments

 

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Current Time Inside Cache Tag Helper: 9/26/2020 6:15:32 AM and Model.EvProductId = 221241

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User Commentary

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Analyst/Coordinator

Service and Support

We have had a long history with RxStrategies. In the beginning, there seemed to be a lot of...

Sep 2020
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Manager

Implementation and Training

There wasn’t a problem with our implementation initially, but I learned later that the vendor didn’t...

Sep 2020
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Manager

Service and Support

We have terminated our contract with the vendor. When we originally started with them, they were...

Sep 2020
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Manager

Functionality and Upgrades

We had a couple of insurers who started contacting us and telling us that they were getting billed...

Sep 2020
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Director

Relationship

The vendor has been doing very well with ongoing support. Our account manager is absolutely great...

Sep 2020
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Director

Relationship

The vendor is great at being proactive. As a matter of fact, they forward a lot of information on a...

Sep 2020
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Director

Lessons Learned

The vendor has had a little bit of turnover at a higher level than the turnover for our manager. I...

Sep 2020
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Director

Relationship

I would tell others that RxStrategies has been a solid company for many years. They have met every...

Sep 2020
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Director

Relationship

The vendor's customer service people do a good job. When I have questions, our representative goes...

Sep 2020
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Director

Functionality and Upgrades

There are some things the vendor could work on. When it comes to updates and upgrades, it feels like...

Sep 2020
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Director

Relationship

The vendor does a really good job of trying to take care of us when we get integrations. We get...

Sep 2020
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Director

Other Observations & Comments

I would like to see the vendor put in a second step or some kind of authentication to make sure that...

Sep 2020
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Manager

Implementation and Training

The implementation seems to take a long time even though all of our files, information, and...

Sep 2020
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Manager

Implementation and Training

The system takes some training. The training needs to be a little different. Our training team...

Sep 2020
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Manager

Other Observations & Comments

We haven't asked for any new technology, and the vendor hasn't given us any. We haven't utilized the...

Sep 2020
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Manager

Relationship

I would definitely recommend 340B Dashboard. Our RxStrategies team is helpful, smart, and willing to...

Sep 2020
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Manager

Implementation and Training

There seems to be a very smooth, easy process for the setup of the system, and RxStrategies is...

Sep 2020
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Director

Service and Support

The vendor has been extremely supportive throughout the COVID-19 crisis. We have seen absolutely no...

Sep 2020
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Director

ROI / Cost (care and feeding)

The vendor doesn't charge for every little thing. Our contract is straightforward, and we don't pay...

Sep 2020
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Director

Functionality and Upgrades

I would like to see easier and more intuitive reporting capabilities.

Sep 2020
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Director

Interfacing and Integration

The only thing that we truly need right now is more interoperability for data feeds to go straight...

Sep 2020
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Director

Functionality and Upgrades

The auditing capabilities are inherent and embedded, and that works well.

Sep 2020
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Director

Lessons Learned

Even though the system is clunky, we can pull the reports. We can drill down, but the process isn't...

Sep 2020
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Manager

Service and Support

There was a switch for my account contact for support billing, so I have to resend all of the...

Sep 2020
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Manager

Service and Support

RxStrategies supported us well during the COVID-19 crisis. I guess they have kept their promises....

Sep 2020
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Manager

Functionality and Upgrades

I would like to see better reporting and some changes to the product's display. I have had some...

Sep 2020
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Manager

Relationship

RxStrategies has provided us with a dedicated account manager who is very responsive. The issues may...

Sep 2020
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COO

Future Outlook

For now, RxStrategies is part of our long-term plans. If we ever are able to go to conferences again...

Sep 2020
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COO

Interfacing and Integration

It would be nice if there were a link between RxStrategies and the third-party vendor that we work...

Sep 2020
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COO

Functionality and Upgrades

I am able to use the system, so I would give the ease of use a good score. I am not aware of...

Sep 2020
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COO

Relationship

RxStrategies is very reactive and responsive. If we bring something to them, they respond well, but...

Sep 2020
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COO

Service and Support

Our RxStrategies representative is great. That person shows up at our meetings, listens to us, and...

Sep 2020
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COO

Service and Support

Our representative is delightful and seems to be somewhat knowledgeable. I don't expect the CEO to...

Sep 2020
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COO

Relationship

I don't think RxStrategies is driving tangible outcomes. They are along for the ride, and they are...

Sep 2020
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Manager

Service and Support

The vendor doesn’t do a lot to identify issues. We do. We find issues, and then the vendor helps us...

Aug 2020
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Manager

Sales and Contracting

The actual go-live was tough. We expected certain things, and we didn’t get everything we expected...

Aug 2020
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Manager

Service and Support

The work assigned to RxStrategies needs to be followed up on. As we went through, I had things...

Aug 2020
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Manager

Implementation and Training

The struggle is that we got training at the beginning, and some of the things that we were trained...

Aug 2020
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Manager

Relationship

We have an account manager. We meet regularly, and we deal with our account manager all the time....

Aug 2020
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Director

Implementation and Training

During the implementations, the vendor didn't have enough manpower. The project manager was the only...

Aug 2020
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Director

ROI / Cost (care and feeding)

I have to give the vendor credit because I haven't seen any crazy charges like I have seen with some...

Aug 2020
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Director

Relationship

I have some major issues that I need to fix. However, the vendor tries to keep their promises.

Aug 2020
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Director

Other Observations & Comments

Interoperability is where I have issues. Our hospitals are planning to go with another EHR soon, so...

Aug 2020
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Director

Functionality and Upgrades

There were certain things that didn't have options in my old system, and those things are available...

Aug 2020
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Director

Service and Support

I haven't converted to the regular technical support yet, so I don't have any experience dealing...

Aug 2020
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VP/Other Executive

ROI / Cost (care and feeding)

RxStrategies is a low-cost vendor. In some respects, we are getting what we pay for, and that is...

Aug 2020
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VP/Other Executive

Lessons Learned

The vendor takes care of us when I ask them to, but they aren't very proactive. I would like to see...

Aug 2020
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VP/Other Executive

Interfacing and Integration

We don't have any interoperability with RxStrategies. I don't know whether RxStrategies has brought...

Aug 2020
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VP/Other Executive

Service and Support

I have to reach out to RxStrategies to get support. The executive involvement with the vendor is...

Aug 2020
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Director

Future Outlook

RxStrategies' platform is not very good in its current state, but the vendor is in the process of...

Aug 2020
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Director

Service and Support

RxStrategies does what they say they will do. They don't go out and do too much extra, but they will...

Aug 2020
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Director

Service and Support

There have been a few things that I have found out to be doable by a few other companies, and I wish...

Aug 2020
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Director

Service and Support

RxStrategies' system is pretty useful and standard. There is definitely room to grow. When we have...

Aug 2020
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VP/Other Executive

Future Outlook

To be very truthful, I don’t think the vendor keeps all their promises. I am satisfied with what I...

Jul 2020
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VP/Other Executive

Implementation and Training

The effectiveness of the training is only as good as the person who is listening to the training....

Jul 2020
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VP/Other Executive

Relationship

I have regular phone calls with the vendor to talk about issues that are new or ongoing. The vendor...

Jul 2020
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VP/Other Executive

Lessons Learned

When I recommend the product, I tell people that the vendor is a partner. We have shared goals, and...

Jul 2020
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Analyst/Coordinator

Interfacing and Integration

I believe that RxStrategies truly wants to have integration in their system, but the issue is a...

Jun 2020
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Analyst/Coordinator

Service and Support

RxStrategies' system looks very nice, but I would rate the actual functionality low. I feel like we...

Jun 2020
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Analyst/Coordinator

Other Observations & Comments

RxStrategies' executives made themselves available to us, but we saw no true results from that availability....

Jun 2020
 Helpful

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Analyst/Coordinator

ROI / Cost (care and feeding)

RxStrategies' platform was filled with inadequate information from the beginning because the vendor...

Jun 2020
 Helpful

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Analyst/Coordinator

Sales and Contracting

When we were looking at products, RxStrategies' staff was excellent and presented their platform in...

Jun 2020
 Helpful

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Analyst/Coordinator

Other Observations & Comments

Since the COVID-19 crisis started, RxStrategies hasn't had any impact on how we have done business...

Jun 2020
 Helpful

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Analyst/Coordinator

Sales and Contracting

RxStrategies presented their product really well, but we aren't satisfied with them because they...

Jun 2020
 Helpful

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Analyst/Coordinator

Implementation and Training

RxStrategies' implementation was very reactive and not proactive. There were a lot of issues. The...

Jun 2020
 Helpful

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Manager

Technology

Things have been good overall. Everything on the split-billing side of the system has worked pretty...

Jun 2020
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Manager

Future Outlook

When it comes to possible improvements, it would be nice to get a ticketing system so that we know...

Jun 2020
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Manager

Functionality and Upgrades

The ease of use is really nice. With our past product, we had to almost get a PhD in how it worked...

Jun 2020
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Manager

Functionality and Upgrades

RxStrategies has kept their promises with one caveat. RxStrategies promised things they knew were...

Jun 2020
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Manager

ROI / Cost (care and feeding)

RxStrategies avoids charging for every little thing. They were pretty lenient in the beginning with...

Jun 2020
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Manager

Implementation and Training

The quality of the training wasn't bad. We had on-site training. There were a lot of good weekly and...

Jun 2020
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Manager

Interfacing and Integration

In terms of integration, we moved from one software company to another, and our IT group hardly had...

Jun 2020
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Manager

Technology

In terms of the vendor delivering new technology to meet our needs, the vendor has provided more...

Jun 2020
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Manager

Relationship

We have been in constant contact with the vendor since our implementation. We had weekly calls then...

Jun 2020
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Director

Service and Support

RxStrategies doesn't follow through with promises and doesn’t meet deadlines. I don’t even know...

Jun 2020
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Director

Implementation and Training

We have been trying to implement RxStrategies' solution for a while, but they haven’t been able to...

Jun 2020
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Manager

Relationship

It is a little too early to tell whether we would buy the product again. It is better than what we...

May 2020
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Manager

Functionality and Upgrades

The vendor promises a lot, and even if we were to continue to work with them, I don’t know that we...

May 2020
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Manager

Other Observations & Comments

The vendor hasn't yet provided everything we have asked for. They have worked on some things, or at...

May 2020
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Manager

Service and Support

It is pretty much up to us to identify issues within the product and the information we are getting....

May 2020
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Manager

Relationship

At the beginning of our interaction with the vendor, there was a lot of executive involvement. We...

May 2020
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Manager

Sales and Contracting

I would like to be further along with the vendor than we are. The vendor is struggling but working...

May 2020
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Manager

Service and Support

I would appreciate the vendor having a more timely response to our needs. I would like to see actual...

May 2020
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Analyst/Coordinator

Functionality and Upgrades

For the most part, we are happy with the tool today. But the last few years have been a bit...

May 2020
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VP/Other Executive

Relationship

We have been working together for several years, and our overall experience has been great. We may...

May 2020