340B Dashboard Commentary
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Jackson Tate
Research Director
KLAS Research Director - Jackson Tate
 
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User Commentary

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Director

Loyalty, Product

340B Dashboard is working the way it was promoted to work. The problem is the human input outside of...

Aug 2024
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Director

Operations

We haven't received any ongoing training. It would be nice to have a little more training on what...

Aug 2024
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Director

Relationship

RxStrategies keeps their promises eventually. I'm satisfied and content with that. We normally get...

Jul 2024
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Director

Value

Because we have been a long-standing customer or client with RxStrategies, we have not seen a lot of...

Jul 2024
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Director

Loyalty, Product

Several companies are buying or utilizing the data from third-party administrators and building...

Jul 2024
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Director

Relationship

I respect RxStrategies’ organizational structure in that we have the client success managers who are...

Jul 2024
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Director

Relationship

Things have been good with RxStrategies. We have frequent client success calls with them and...

Jul 2024
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Director

Loyalty, Value

I would buy the product again. We used to be with another vendor for a while, and then we...

May 2024
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Director

Relationship

My only concern is that we have a lot of turnover with one of our representatives. All the...

May 2024
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Director

Relationship

I have recommended RxStrategies more than once. They have a very user-friendly platform, and their...

May 2024
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Director

Product

Because RxStrategies has a proprietary product, if we do an Rx referral, we have to do it the long...

May 2024
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Manager

Relationship, Operations

RxStrategies listens to my feedback, is very receptive, and tries their best to modify our programs....

May 2024
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Manager

Culture, Relationship

RxStrategies is a very professional company that does their best, especially in these trying times...

May 2024
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Manager

Relationship

RxStrategies usually keeps very on top of any new restrictions and lets us know in regular meetings...

May 2024
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Manager

Operations

We would like some videos from RxStrategies. I usually have to get on a call with somebody to get...

May 2024
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Manager

Product

The product needs some finesse and workarounds every so often. It is not perfect, but it is very...

May 2024
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Manager

Relationship

The staff at RxStrategies is always looking for ways to innovate and help us, and I appreciate that....

May 2024
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Manager

Relationship, Value

RxStrategies has provided a lot of insight into what is going on with Medicaid, how things might...

May 2024
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Director

Relationship

I understand that third-party administrators are all in business to stay in business. They are...

May 2024
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Analyst/Coordinator

Relationship, Value

We are typically so far out in front of the technical needs of our program that we are bringing the...

May 2024
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Analyst/Coordinator

Relationship

The 340B Dashboard definitely does what the vendor says it does. RxStrategies is very active in...

May 2024
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Director

Product

With RxStrategies, we have the ability to program in certain blocks and NDCs based on manufacturer...

May 2024
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Director

Relationship, Operations, Product

When the vendor changes something, it takes many months for us to get the system actually up and...

May 2024
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Director

Product

As far as integration goes, RxStrategies could improve because it takes some time to get the data...

May 2024
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Director

Relationship, Product

If the vendor knows that they have a problem with an order not going through or some kind of...

May 2024
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Director

Relationship

When the product is working, it does what we need it to do. Also, the vendor's people escalate...

May 2024
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Analyst/Coordinator

Loyalty

RxStrategies is not part of our long-term plans. We are still not crazy about 340B Dashboard. We...

May 2024
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Analyst/Coordinator

Loyalty, Value

I would not purchase RxStrategies' system again. It costs double the price of what we were getting...

May 2024
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Analyst/Coordinator

Operations

RxStrategies keeps promises now. But as far as the implementation goes, I would give RxStrategies a...

May 2024
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Analyst/Coordinator

Product

I feel like 340B Dashboard is very general and not really easy to use. The dashboard is nice, but it...

May 2024
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Analyst/Coordinator

Relationship

Every year, RxStrategies improves, and our account manager is wonderful. Our current account manager...

May 2024
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Manager

Product

340B Dashboard is lacking. We have had some issues related to the integration and exchanges between...

May 2024
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Manager

Relationship

The people that we work with from RxStrategies are astounding. The direct contacts that we deal with...

May 2024
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Manager

Product

The mixed-use side of 340B Dashboard is robust and has few issues overall. The contract pharmacy...

May 2024
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Manager

Culture

Some of the promises that RxStrategies has made have not been satisfied, but I don't know whether...

May 2024
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Manager

Operations

To my knowledge, quality assurance post-implementation is nonexistent. That is the biggest thing...

May 2024
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Analyst/Coordinator

Relationship, Value

We have to bring issues to RxStrategies instead of having RxStrategies bring things to us. The...

Apr 2024
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Analyst/Coordinator

Culture, Relationship

The system is fairly easy to use, and the product definitely does what the vendor says it will do....

Apr 2024
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Manager

Operations

We have had a lot of our pharmacies that we are contracted with utilize the platforms, and the...

Mar 2024
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Manager

Relationship

With the support level that we get with RxStrategies, I don't know whether they are able to support...

Mar 2024
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Manager

Relationship

We told the vendor what we needed them to do for us to continue this partnership and be successful....

Mar 2024
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Manager

Relationship, Product

There are always opportunities to update the platform, make it faster, make it more interactive, or...

Mar 2024
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Analyst/Coordinator

Relationship

There are more pros than cons with RxStrategies. Our account manager is excellent in terms of...

Feb 2024
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Analyst/Coordinator

Relationship

RxStrategies’ development team needs some work. From my understanding, they are overseas, and their...

Feb 2024
||
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Analyst/Coordinator

Relationship, Product

One con of RxStrategies is that they aren’t up to speed on new enhancements in the split-billing...

Feb 2024
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Analyst/Coordinator

Operations

Training with RxStrategies is usually via written email communication of updates instead of...

Feb 2024
||
(0)
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Analyst/Coordinator

Loyalty, Product

We expect to see no flaws in order processing, but with 340B Dashboard, there have been a lot of...

Feb 2024
||
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Analyst/Coordinator

Product

I like the simplicity of the dashboard in 340B Dashboard, and I like the available explanations of...

Feb 2024
||
(0)
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Analyst/Coordinator

Relationship

If RxStrategies has an enhancement for their dashboard, they test it out thoroughly. Also, when...

Feb 2024
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Analyst/Coordinator

Loyalty, Operations

I would tell an entity or colleague that if they have prior experience with another 340B vendor,...

Feb 2024
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Director

Relationship, Operations

The platform itself is pretty user friendly, and I have some great contact people. The...

Nov 2023
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Analyst/Coordinator

Product

I like that the product gives a WAC exposure report for our DSH sites. We want to keep our WAC...

Oct 2023
||
(0)
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Analyst/Coordinator

Product

When we get release notes that mention issues that are going on with ordering delays and whatnot, it...

Oct 2023
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Director

Operations

There have been a couple of things that have been a little slow on the vendor's implementation side,...

Oct 2023
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Director

Loyalty, Relationship, Product

The vendor still has to send us regular reports for 340B electronic service providers for contract...

Oct 2023
||
(0)
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Director

Loyalty, Relationship

The vendor is on top of all of their manufacturer restrictions. They have talked about having the...

Oct 2023
||
(0)
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Director

Relationship

Everyone who we work with from RxStrategies is empowered to solve our problems. If they can't solve...

Oct 2023
||
(0)
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Director

Product

One area where the vendor could improve would be with reporting. They were reporting all of the...

Oct 2023
||
(0)
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Analyst/Coordinator

Relationship

In the 340B industry, a lot of vendors continually seem to adapt, change, and provide new features...

Oct 2023
||
(0)
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Analyst/Coordinator

Relationship

I would definitely recommend RxStrategies, but as a customer, I would take a proactive approach to...

Oct 2023
||
(0)
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Analyst/Coordinator

Product

Dashboard outages and order processing delays are the key cons of 340B Dashboard. We have...

Oct 2023
||
(0)
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Analyst/Coordinator

Operations

For the initial training with RxStrategies when we onboarded, we didn't really have training...

Oct 2023
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(0)
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Analyst/Coordinator

Relationship

RxStrategies is really receptive to feedback, and they take our comments back to an offshore...

Oct 2023
||
(0)
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Analyst/Coordinator

Relationship

Overall, we are pretty satisfied with 340B Dashboard. Our account manager is really responsive and...

Oct 2023
||
(0)
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