340B Dashboard Comments

 

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Current Time Inside Cache Tag Helper: 1/18/2021 7:44:20 PM and Model.EvProductId = 221241

Commentary Summary

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User Commentary

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Analyst/Coordinator

Service and Support

We have had a long history with RxStrategies. In the beginning, there seemed to be a lot of...

Sep 2020
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Manager

Implementation and Training

There wasn’t a problem with our implementation initially, but I learned later that the vendor didn’t...

Sep 2020
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Manager

Service and Support

We have terminated our contract with the vendor. When we originally started with them, they were...

Sep 2020
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Manager

Functionality and Upgrades

We had a couple of insurers who started contacting us and telling us that they were getting billed...

Sep 2020
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Director

Relationship

The vendor has been doing very well with ongoing support. Our account manager is absolutely great...

Sep 2020
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Director

Relationship

The vendor is great at being proactive. As a matter of fact, they forward a lot of information on a...

Sep 2020
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Director

Lessons Learned

The vendor has had a little bit of turnover at a higher level than the turnover for our manager. I...

Sep 2020
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Director

Relationship

I would tell others that RxStrategies has been a solid company for many years. They have met every...

Sep 2020
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Director

Relationship

The vendor's customer service people do a good job. When I have questions, our representative goes...

Sep 2020
 Helpful

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Director

Functionality and Upgrades

There are some things the vendor could work on. When it comes to updates and upgrades, it feels like...

Sep 2020
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Director

Relationship

The vendor does a really good job of trying to take care of us when we get integrations. We get...

Sep 2020
 Helpful

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Director

Other Observations & Comments

I would like to see the vendor put in a second step or some kind of authentication to make sure that...

Sep 2020
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Manager

Implementation and Training

The implementation seems to take a long time even though all of our files, information, and...

Sep 2020
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Manager

Implementation and Training

The system takes some training. The training needs to be a little different. Our training team...

Sep 2020
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Manager

Other Observations & Comments

We haven't asked for any new technology, and the vendor hasn't given us any. We haven't utilized the...

Sep 2020
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Manager

Relationship

I would definitely recommend 340B Dashboard. Our RxStrategies team is helpful, smart, and willing to...

Sep 2020
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Manager

Implementation and Training

There seems to be a very smooth, easy process for the setup of the system, and RxStrategies is...

Sep 2020
 Helpful

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Director

Service and Support

The vendor has been extremely supportive throughout the COVID-19 crisis. We have seen absolutely no...

Sep 2020
 Helpful

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Director

ROI / Cost (care and feeding)

The vendor doesn't charge for every little thing. Our contract is straightforward, and we don't pay...

Sep 2020
 Helpful

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Director

Functionality and Upgrades

I would like to see easier and more intuitive reporting capabilities.

Sep 2020
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Director

Interfacing and Integration

The only thing that we truly need right now is more interoperability for data feeds to go straight...

Sep 2020
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Director

Functionality and Upgrades

The auditing capabilities are inherent and embedded, and that works well.

Sep 2020
 Helpful

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Director

Lessons Learned

Even though the system is clunky, we can pull the reports. We can drill down, but the process isn't...

Sep 2020
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Manager

Service and Support

There was a switch for my account contact for support billing, so I have to resend all of the...

Sep 2020
 Helpful

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Manager

Service and Support

RxStrategies supported us well during the COVID-19 crisis. I guess they have kept their promises....

Sep 2020
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Manager

Functionality and Upgrades

I would like to see better reporting and some changes to the product's display. I have had some...

Sep 2020
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Manager

Relationship

RxStrategies has provided us with a dedicated account manager who is very responsive. The issues may...

Sep 2020
 Helpful

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COO

Future Outlook

For now, RxStrategies is part of our long-term plans. If we ever are able to go to conferences again...

Sep 2020
 Helpful

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COO

Interfacing and Integration

It would be nice if there were a link between RxStrategies and the third-party vendor that we work...

Sep 2020
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COO

Functionality and Upgrades

I am able to use the system, so I would give the ease of use a good score. I am not aware of...

Sep 2020
 Helpful

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COO

Relationship

RxStrategies is very reactive and responsive. If we bring something to them, they respond well, but...

Sep 2020
 Helpful

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COO

Service and Support

Our RxStrategies representative is great. That person shows up at our meetings, listens to us, and...

Sep 2020
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COO

Service and Support

Our representative is delightful and seems to be somewhat knowledgeable. I don't expect the CEO to...

Sep 2020
 Helpful

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COO

Relationship

I don't think RxStrategies is driving tangible outcomes. They are along for the ride, and they are...

Sep 2020
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Manager

Service and Support

The vendor doesn’t do a lot to identify issues. We do. We find issues, and then the vendor helps us...

Aug 2020
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Manager

Sales and Contracting

The actual go-live was tough. We expected certain things, and we didn’t get everything we expected...

Aug 2020
 Helpful

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Manager

Service and Support

The work assigned to RxStrategies needs to be followed up on. As we went through, I had things...

Aug 2020
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Manager

Implementation and Training

The struggle is that we got training at the beginning, and some of the things that we were trained...

Aug 2020
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Manager

Relationship

We have an account manager. We meet regularly, and we deal with our account manager all the time....

Aug 2020
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Director

Implementation and Training

During the implementations, the vendor didn't have enough manpower. The project manager was the only...

Aug 2020
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Director

ROI / Cost (care and feeding)

I have to give the vendor credit because I haven't seen any crazy charges like I have seen with some...

Aug 2020
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Director

Relationship

I have some major issues that I need to fix. However, the vendor tries to keep their promises.

Aug 2020
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Director

Other Observations & Comments

Interoperability is where I have issues. Our hospitals are planning to go with another EHR soon, so...

Aug 2020
 Helpful

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Director

Functionality and Upgrades

There were certain things that didn't have options in my old system, and those things are available...

Aug 2020
 Helpful

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Director

Service and Support

I haven't converted to the regular technical support yet, so I don't have any experience dealing...

Aug 2020
 Helpful

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VP/Other Executive

ROI / Cost (care and feeding)

RxStrategies is a low-cost vendor. In some respects, we are getting what we pay for, and that is...

Aug 2020
 Helpful

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VP/Other Executive

Lessons Learned

The vendor takes care of us when I ask them to, but they aren't very proactive. I would like to see...

Aug 2020
 Helpful

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VP/Other Executive

Interfacing and Integration

We don't have any interoperability with RxStrategies. I don't know whether RxStrategies has brought...

Aug 2020
 Helpful

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VP/Other Executive

Service and Support

I have to reach out to RxStrategies to get support. The executive involvement with the vendor is...

Aug 2020
 Helpful

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Director

Future Outlook

RxStrategies' platform is not very good in its current state, but the vendor is in the process of...

Aug 2020
 Helpful

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Director

Service and Support

RxStrategies does what they say they will do. They don't go out and do too much extra, but they will...

Aug 2020
 Helpful

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Director

Service and Support

There have been a few things that I have found out to be doable by a few other companies, and I wish...

Aug 2020
 Helpful

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Director

Service and Support

RxStrategies' system is pretty useful and standard. There is definitely room to grow. When we have...

Aug 2020
 Helpful

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VP/Other Executive

Future Outlook

To be very truthful, I don’t think the vendor keeps all their promises. I am satisfied with what I...

Jul 2020
 Helpful

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VP/Other Executive

Implementation and Training

The effectiveness of the training is only as good as the person who is listening to the training....

Jul 2020
 Helpful

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VP/Other Executive

Relationship

I have regular phone calls with the vendor to talk about issues that are new or ongoing. The vendor...

Jul 2020
 Helpful

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VP/Other Executive

Lessons Learned

When I recommend the product, I tell people that the vendor is a partner. We have shared goals, and...

Jul 2020
 Helpful

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Analyst/Coordinator

Interfacing and Integration

I believe that RxStrategies truly wants to have integration in their system, but the issue is a...

Jun 2020
 Helpful

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Analyst/Coordinator

Service and Support

RxStrategies' system looks very nice, but I would rate the actual functionality low. I feel like we...

Jun 2020
 Helpful

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Analyst/Coordinator

Other Observations & Comments

RxStrategies' executives made themselves available to us, but we saw no true results from that availability....

Jun 2020
 Helpful

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Analyst/Coordinator

ROI / Cost (care and feeding)

RxStrategies' platform was filled with inadequate information from the beginning because the vendor...

Jun 2020
 Helpful

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Analyst/Coordinator

Sales and Contracting

When we were looking at products, RxStrategies' staff was excellent and presented their platform in...

Jun 2020
 Helpful

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Analyst/Coordinator

Other Observations & Comments

Since the COVID-19 crisis started, RxStrategies hasn't had any impact on how we have done business...

Jun 2020
 Helpful

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Analyst/Coordinator

Sales and Contracting

RxStrategies presented their product really well, but we aren't satisfied with them because they...

Jun 2020
 Helpful

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Analyst/Coordinator

Implementation and Training

RxStrategies' implementation was very reactive and not proactive. There were a lot of issues. The...

Jun 2020
 Helpful

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Manager

Technology

Things have been good overall. Everything on the split-billing side of the system has worked pretty...

Jun 2020
 Helpful

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Manager

Future Outlook

When it comes to possible improvements, it would be nice to get a ticketing system so that we know...

Jun 2020
 Helpful

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Manager

Functionality and Upgrades

The ease of use is really nice. With our past product, we had to almost get a PhD in how it worked...

Jun 2020
 Helpful

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Manager

Functionality and Upgrades

RxStrategies has kept their promises with one caveat. RxStrategies promised things they knew were...

Jun 2020
 Helpful

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Manager

ROI / Cost (care and feeding)

RxStrategies avoids charging for every little thing. They were pretty lenient in the beginning with...

Jun 2020
 Helpful

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Manager

Implementation and Training

The quality of the training wasn't bad. We had on-site training. There were a lot of good weekly and...

Jun 2020
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Manager

Interfacing and Integration

In terms of integration, we moved from one software company to another, and our IT group hardly had...

Jun 2020
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Manager

Technology

In terms of the vendor delivering new technology to meet our needs, the vendor has provided more...

Jun 2020
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Manager

Relationship

We have been in constant contact with the vendor since our implementation. We had weekly calls then...

Jun 2020
 Helpful

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Director

Service and Support

RxStrategies doesn't follow through with promises and doesn’t meet deadlines. I don’t even know...

Jun 2020
 Helpful

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Director

Implementation and Training

We have been trying to implement RxStrategies' solution for a while, but they haven’t been able to...

Jun 2020
 Helpful

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Manager

Relationship

It is a little too early to tell whether we would buy the product again. It is better than what we...

May 2020
 Helpful

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Manager

Functionality and Upgrades

The vendor promises a lot, and even if we were to continue to work with them, I don’t know that we...

May 2020
 Helpful

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Manager

Other Observations & Comments

The vendor hasn't yet provided everything we have asked for. They have worked on some things, or at...

May 2020
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Manager

Service and Support

It is pretty much up to us to identify issues within the product and the information we are getting....

May 2020
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Manager

Relationship

At the beginning of our interaction with the vendor, there was a lot of executive involvement. We...

May 2020
 Helpful

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Manager

Sales and Contracting

I would like to be further along with the vendor than we are. The vendor is struggling but working...

May 2020
 Helpful

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Manager

Service and Support

I would appreciate the vendor having a more timely response to our needs. I would like to see actual...

May 2020
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

For the most part, we are happy with the tool today. But the last few years have been a bit...

May 2020
 Helpful

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VP/Other Executive

Relationship

We have been working together for several years, and our overall experience has been great. We may...

May 2020
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VP/Other Executive

Relationship

Given a lot of the staffing issues that are happening across the country, people aren’t able to get...

May 2020
 Helpful

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Director

Relationship

We are really struggling with the vendor right now. I couldn't be closer to firing the vendor than I...

May 2020
 Helpful

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Director

Functionality and Upgrades

RxStrategies is a very large company that is growing very quickly. We are a small customer, and we...

May 2020
 Helpful

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Director

Future Outlook

The vendor showed me an update to the system's portal that they are going to implement. When it...

May 2020
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Director

Relationship

The vendor is pretty unresponsive to requests. We were promised a new representative, and we have...

May 2020
 Helpful

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VP/Other Executive

Relationship

From a client-engagement standpoint, the vendor was very sensitive to the issues we had, whether...

May 2020
 Helpful

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Manager

Functionality and Upgrades

The tool generally meets our needs. We do audits for several different facilities, and the tool is...

May 2020
 Helpful

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Manager

Functionality and Upgrades

I value the reporting. I don’t have to make many adjustments to the reports. I can use the reports...

May 2020
 Helpful

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Manager

Functionality and Upgrades

The tool is easy to use, but it is starting to look a bit dated. I wish the vendor would update it....

May 2020
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Manager

Service and Support

My biggest issue is with communication. RxStrategies does not do the best job of communicating with...

May 2020
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Analyst/Coordinator

Functionality and Upgrades

I have almost no complaints about the system. We have another vendor that just released their new...

May 2020
 Helpful

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Analyst/Coordinator

Service and Support

RxStratgies is great with training. If I don’t know how to do something, they get back to me pretty...

May 2020
 Helpful

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COO

Service and Support

RxStrategies hasn't really done anything to support us through the COVID-19 crisis, but that isn't a...

May 2020
 Helpful

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COO

Functionality and Upgrades

Things have been running pretty smoothly. RxStrategies set us up at the very beginning, and they...

May 2020
 Helpful

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COO

Functionality and Upgrades

Early on, there were some challenges with the portal and with getting data in real time. We were...

May 2020
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COO

Relationship

Our current representative is great. That person comes and visits us regularly. We have a monthly...

May 2020
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VP/Other Executive

Implementation and Training

The vendor’s hand-holding ability really attracted us to their strategy. The vendor explained...

May 2020
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VP/Other Executive

Future Outlook

I luckily know how RxStrategies’ system worked because our program is very complex. All of our...

May 2020
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VP/Other Executive

Service and Support

As we have grown our program, RxStrategies has grown their program along with us. RxStrategies has...

May 2020
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VP/Other Executive

Relationship

All of our audits have come back with great results. We have such a great relationship with...

May 2020
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VP/Other Executive

Relationship

From a customer service perspective, RxStrategies is available. We can contact the executives and...

May 2020
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VP/Other Executive

ROI / Cost (care and feeding)

At the end of the day, our program means a lot to us. A lot of our budget relies on the 340B...

May 2020
 Helpful

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VP/Other Executive

Relationship

We haven’t asked for RxStrategies’ support during the COVID-19 crisis, but if trouble arrives, we...

May 2020
 Helpful

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Director

Service and Support

When it comes to the vendor supporting us through the COVID-19 crisis, we haven’t had too many...

May 2020
 Helpful

 or  to see details.

Director

ROI / Cost (care and feeding)

I think the vendor avoids charging for every little thing. The vendor charges per ePrescription...

May 2020
 Helpful

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Director

Future Outlook

I would like to see some improvements in the vendor’s online platform. It is not really user...

May 2020
 Helpful

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Director

Interfacing and Integration

The claims data for matching in the background could be improved. It has been quite a process to get...

May 2020
 Helpful

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Director

Relationship

We have been with the vendor for a few years. We have seen some changes, and the vendor has...

May 2020
 Helpful

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Director

Functionality and Upgrades

The vendor’s online tool leaves a bit to be desired. There is room for improvement with the tool,...

May 2020
 Helpful

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Director

Future Outlook

I predict our overall satisfaction will stay the same over the next year. The vendor has been...

May 2020
 Helpful

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VP/Other Executive

Functionality and Upgrades

The vendor’s self-audit tool has made things easy for us and for others that use the portal. The...

May 2020
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VP/Other Executive

Service and Support

I have had such a positive experience with the vendor, but when issues arise, I want a better...

May 2020
 Helpful

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VP/Other Executive

Functionality and Upgrades

From an implementation perspective, there are certain things that I wish were operating a little bit...

May 2020
 Helpful

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VP/Other Executive

Implementation and Training

I wish the training were better. Throughout our time, we have added a number of pharmacies to the...

May 2020
 Helpful

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COO

Functionality and Upgrades

During our audit, RxStrategies was on the phone and talked us and the auditor through all the...

May 2020
 Helpful

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COO

Future Outlook

Personally, RxStrategies' product is part of my long-term plans, but my plans may differ from my...

May 2020
 Helpful

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COO

Other Observations & Comments

The initial training was a bit shaky, but that was a while ago. I am not really aware of whether...

May 2020
 Helpful

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COO

Functionality and Upgrades

I am not sure how much RxStrategies' product is driving tangible outcomes. The data certainly...

May 2020
 Helpful

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CFO

Relationship

So far, the vendor has been great to work with. Our sales representative is very good and...

May 2020
 Helpful

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CFO

Implementation and Training

We have our own IT department, and they handle a lot. I feel like RxStrategies must have their own...

May 2020
 Helpful

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CFO

Relationship

The vendor's support is always there. They held our hand for the first few months. We needed it. We...

May 2020
 Helpful

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CFO

ROI / Cost (care and feeding)

The vendor avoids charging us for every little thing. We spelled out the cost in the RFP. Each...

May 2020
 Helpful

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CFO

ROI / Cost (care and feeding)

The product definitely works as promoted. We don't do any split billing; our billing process is very...

May 2020
 Helpful

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CFO

Future Outlook

The vendor is very proactive. They are using the best attorneys, and each state has its own Medicaid...

May 2020
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

The overall product quality is pretty high. RxStrategies’ service is great, and our representative...

May 2020
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

There are some things that are confusing that could be more easily placed. For example, there are...

May 2020
 Helpful

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Analyst/Coordinator

Service and Support

When issues come up with one of our contract pharmacies, the service is often reactive. It has taken...

May 2020
 Helpful

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Director

ROI / Cost (care and feeding)

When we started with a certain prescription vendor, that made our prescription volume pick up pretty...

May 2020
 Helpful

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Director

ROI / Cost (care and feeding)

As I have done research and talked to more people in the industry, I have started considering some...

May 2020
 Helpful

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Director

Win/Loss - Why they were selected (by current clients)

The catchphrase I use is that RxStrategies is the cleanest dirty shirt. From talking to other...

May 2020
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Director

Relationship

I have gotten to know all of the leadership personally, and we can reach out to the leaders to try...

May 2020
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Director

Implementation and Training

We haven't had any ongoing training, but the initial training was fine. When it comes to getting...

May 2020
 Helpful

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Director

Functionality and Upgrades

When we do audits, we have thousands of claims that we could be auditing in a random way. For...

May 2020
 Helpful

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Director

ROI / Cost (care and feeding)

If we are still with RxStrategies in 12 months, that will simply be because we are afraid to change,...

May 2020
 Helpful

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Analyst/Coordinator

ROI / Cost (care and feeding)

As the product stands, I wouldn't buy 340BPlus again. Unfortunately, RxStrategies doesn't have...

Jan 2020
 Helpful

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Analyst/Coordinator

Relationship

RxStrategies is missing the mark on keeping their promises. They aren't setting deadlines. We ask...

Jan 2020
 Helpful

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Analyst/Coordinator

ROI / Cost (care and feeding)

RxStrategies avoids nickel-and-diming at all costs.

Jan 2020
 Helpful

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Analyst/Coordinator

Sales and Contracting

RxStrategies' support teams are there for us. They listen; they just have trouble figuring things...

Jan 2020
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