340B Dashboard Commentary
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Subject Expert
Jackson Tate
Research Director
Commentary Summary
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User Commentary
Loyalty, Product
340B Dashboard is working the way it was promoted to work. The problem is the human input outside of...
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Operations
We haven't received any ongoing training. It would be nice to have a little more training on what...
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Relationship
RxStrategies keeps their promises eventually. I'm satisfied and content with that. We normally get...
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Value
Because we have been a long-standing customer or client with RxStrategies, we have not seen a lot of...
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Loyalty, Product
Several companies are buying or utilizing the data from third-party administrators and building...
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Relationship
I respect RxStrategies’ organizational structure in that we have the client success managers who are...
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Relationship
Things have been good with RxStrategies. We have frequent client success calls with them and...
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Loyalty, Value
I would buy the product again. We used to be with another vendor for a while, and then we...
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Relationship
My only concern is that we have a lot of turnover with one of our representatives. All the...
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Relationship
I have recommended RxStrategies more than once. They have a very user-friendly platform, and their...
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Product
Because RxStrategies has a proprietary product, if we do an Rx referral, we have to do it the long...
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Relationship, Operations
RxStrategies listens to my feedback, is very receptive, and tries their best to modify our programs....
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Culture, Relationship
RxStrategies is a very professional company that does their best, especially in these trying times...
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Relationship
RxStrategies usually keeps very on top of any new restrictions and lets us know in regular meetings...
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Operations
We would like some videos from RxStrategies. I usually have to get on a call with somebody to get...
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Product
The product needs some finesse and workarounds every so often. It is not perfect, but it is very...
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Relationship
The staff at RxStrategies is always looking for ways to innovate and help us, and I appreciate that....
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Relationship, Value
RxStrategies has provided a lot of insight into what is going on with Medicaid, how things might...
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Relationship
I understand that third-party administrators are all in business to stay in business. They are...
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Relationship, Value
We are typically so far out in front of the technical needs of our program that we are bringing the...
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Relationship
The 340B Dashboard definitely does what the vendor says it does. RxStrategies is very active in...
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Product
With RxStrategies, we have the ability to program in certain blocks and NDCs based on manufacturer...
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Relationship, Operations, Product
When the vendor changes something, it takes many months for us to get the system actually up and...
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Product
As far as integration goes, RxStrategies could improve because it takes some time to get the data...
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Relationship, Product
If the vendor knows that they have a problem with an order not going through or some kind of...
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Relationship
When the product is working, it does what we need it to do. Also, the vendor's people escalate...
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Loyalty
RxStrategies is not part of our long-term plans. We are still not crazy about 340B Dashboard. We...
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Loyalty, Value
I would not purchase RxStrategies' system again. It costs double the price of what we were getting...
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Operations
RxStrategies keeps promises now. But as far as the implementation goes, I would give RxStrategies a...
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Product
I feel like 340B Dashboard is very general and not really easy to use. The dashboard is nice, but it...
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Relationship
Every year, RxStrategies improves, and our account manager is wonderful. Our current account manager...
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Product
340B Dashboard is lacking. We have had some issues related to the integration and exchanges between...
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Relationship
The people that we work with from RxStrategies are astounding. The direct contacts that we deal with...
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Product
The mixed-use side of 340B Dashboard is robust and has few issues overall. The contract pharmacy...
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Culture
Some of the promises that RxStrategies has made have not been satisfied, but I don't know whether...
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Operations
To my knowledge, quality assurance post-implementation is nonexistent. That is the biggest thing...
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Relationship, Value
We have to bring issues to RxStrategies instead of having RxStrategies bring things to us. The...
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Culture, Relationship
The system is fairly easy to use, and the product definitely does what the vendor says it will do....
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Operations
We have had a lot of our pharmacies that we are contracted with utilize the platforms, and the...
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Relationship
With the support level that we get with RxStrategies, I don't know whether they are able to support...
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Relationship
We told the vendor what we needed them to do for us to continue this partnership and be successful....
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Relationship, Product
There are always opportunities to update the platform, make it faster, make it more interactive, or...
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Relationship
There are more pros than cons with RxStrategies. Our account manager is excellent in terms of...
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Relationship
RxStrategies’ development team needs some work. From my understanding, they are overseas, and their...
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Relationship, Product
One con of RxStrategies is that they aren’t up to speed on new enhancements in the split-billing...
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Operations
Training with RxStrategies is usually via written email communication of updates instead of...
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Loyalty, Product
We expect to see no flaws in order processing, but with 340B Dashboard, there have been a lot of...
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Product
I like the simplicity of the dashboard in 340B Dashboard, and I like the available explanations of...
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Relationship
If RxStrategies has an enhancement for their dashboard, they test it out thoroughly. Also, when...
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Loyalty, Operations
I would tell an entity or colleague that if they have prior experience with another 340B vendor,...
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Relationship, Operations
The platform itself is pretty user friendly, and I have some great contact people. The...
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Product
I like that the product gives a WAC exposure report for our DSH sites. We want to keep our WAC...
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Product
When we get release notes that mention issues that are going on with ordering delays and whatnot, it...
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Operations
There have been a couple of things that have been a little slow on the vendor's implementation side,...
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Loyalty, Relationship, Product
The vendor still has to send us regular reports for 340B electronic service providers for contract...
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Loyalty, Relationship
The vendor is on top of all of their manufacturer restrictions. They have talked about having the...
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Relationship
Everyone who we work with from RxStrategies is empowered to solve our problems. If they can't solve...
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Product
One area where the vendor could improve would be with reporting. They were reporting all of the...
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Relationship
In the 340B industry, a lot of vendors continually seem to adapt, change, and provide new features...
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Relationship
I would definitely recommend RxStrategies, but as a customer, I would take a proactive approach to...
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Product
Dashboard outages and order processing delays are the key cons of 340B Dashboard. We have...
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Operations
For the initial training with RxStrategies when we onboarded, we didn't really have training...
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Relationship
RxStrategies is really receptive to feedback, and they take our comments back to an offshore...
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Relationship
Overall, we are pretty satisfied with 340B Dashboard. Our account manager is really responsive and...
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