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340B Dashboard Commentary
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Jackson Tate
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340B 2023: Functionality & Pricing Drive Purchase Decisions
340B 2023:
Functionality & Pricing Drive Purchase Decisions
March 2023
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User Commentary

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Manager

Operations

We have had a lot of our pharmacies that we are contracted with utilize the platforms, and the...

Mar 2024
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Manager

Relationship

With the support level that we get with RxStrategies, I don't know whether they are able to support...

Mar 2024
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Manager

Relationship

We told the vendor what we needed them to do for us to continue this partnership and be successful....

Mar 2024
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Manager

Relationship, Product

There are always opportunities to update the platform, make it faster, make it more interactive, or...

Mar 2024
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Analyst/Coordinator

Relationship

There are more pros than cons with RxStrategies. Our account manager is excellent in terms of...

Feb 2024
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Analyst/Coordinator

Relationship

RxStrategies’ development team needs some work. From my understanding, they are overseas, and their...

Feb 2024
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Analyst/Coordinator

Relationship, Product

One con of RxStrategies is that they aren’t up to speed on new enhancements in the split-billing...

Feb 2024
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Analyst/Coordinator

Operations

Training with RxStrategies is usually via written email communication of updates instead of...

Feb 2024
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Analyst/Coordinator

Loyalty, Product

We expect to see no flaws in order processing, but with 340B Dashboard, there have been a lot of...

Feb 2024
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Analyst/Coordinator

Product

I like the simplicity of the dashboard in 340B Dashboard, and I like the available explanations of...

Feb 2024
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Analyst/Coordinator

Relationship

If RxStrategies has an enhancement for their dashboard, they test it out thoroughly. Also, when...

Feb 2024
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Analyst/Coordinator

Loyalty, Operations

I would tell an entity or colleague that if they have prior experience with another 340B vendor,...

Feb 2024
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Director

Relationship, Operations

The platform itself is pretty user friendly, and I have some great contact people. The...

Nov 2023
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Analyst/Coordinator

Product

I like that the product gives a WAC exposure report for our DSH sites. We want to keep our WAC...

Oct 2023
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Analyst/Coordinator

Product

When we get release notes that mention issues that are going on with ordering delays and whatnot, it...

Oct 2023
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Director

Operations

There have been a couple of things that have been a little slow on the vendor's implementation side,...

Oct 2023
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Director

Loyalty, Relationship, Product

The vendor still has to send us regular reports for 340B electronic service providers for contract...

Oct 2023
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Director

Loyalty, Relationship

The vendor is on top of all of their manufacturer restrictions. They have talked about having the...

Oct 2023
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Director

Relationship

Everyone who we work with from RxStrategies is empowered to solve our problems. If they can't solve...

Oct 2023
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Director

Product

One area where the vendor could improve would be with reporting. They were reporting all of the...

Oct 2023
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Analyst/Coordinator

Relationship

In the 340B industry, a lot of vendors continually seem to adapt, change, and provide new features...

Oct 2023
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Analyst/Coordinator

Relationship

I would definitely recommend RxStrategies, but as a customer, I would take a proactive approach to...

Oct 2023
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Analyst/Coordinator

Product

Dashboard outages and order processing delays are the key cons of 340B Dashboard. We have...

Oct 2023
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Analyst/Coordinator

Operations

For the initial training with RxStrategies when we onboarded, we didn't really have training...

Oct 2023
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Analyst/Coordinator

Relationship

RxStrategies is really receptive to feedback, and they take our comments back to an offshore...

Oct 2023
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Analyst/Coordinator

Relationship

Overall, we are pretty satisfied with 340B Dashboard. Our account manager is really responsive and...

Oct 2023
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Director

Relationship

RxStrategies is great. One of the things we appreciate about them is that we have a very dedicated...

Oct 2023
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Director

Operations

During our implementation of the system, there were some issues, but that was early on. Now, things...

Oct 2023
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Analyst/Coordinator

Relationship, Product

RxStrategies is pretty good at updating their portal. We usually get a little pop-up window that...

Sep 2023
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Analyst/Coordinator

Relationship, Product

If someone had asked me about RxStrategies six months ago, I would have said that I wouldn't buy...

Sep 2023
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Analyst/Coordinator

Value

RxStrategies is very willing to negotiate and adjust fees or put caps on fees.

Sep 2023
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Director

Relationship

We have had a lot of problems on our end, but it is hard to tell what is our issue and what is...

Sep 2023
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Director

Product

I like that we can see our accumulations in 340B Dashboard. They are readily available, even though...

Sep 2023
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Analyst/Coordinator

Product

The product integrates pretty well with our internal solutions. We don't have any external solutions...

Jun 2023
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Analyst/Coordinator

Product

RxStrategies handles whatever data we send them pretty well. But there are limitations with our EMR,...

Jun 2023
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Analyst/Coordinator

Relationship, Product

I sometimes see things on the dashboard that are new, and nobody ever says anything about them.

Jun 2023
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Analyst/Coordinator

Relationship

We have had quite a few account managers. Right now, we have one who I don't think even has any 340B...

Jun 2023
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Analyst/Coordinator

Loyalty, Value

I don’t know whether the product is in our organization’s long-term plans because our organization...

Jun 2023
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Analyst/Coordinator

Culture, Relationship

The vendor made some promises in the beginning, and they haven’t kept all those promises.

Jun 2023
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(0)
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Director

Relationship, Product

The vendor has some enhanced reporting functionality that we sometimes struggle to access. One day,...

May 2023
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Director

Relationship

We meet regularly with our account representative; that person is responsive to our concerns and...

May 2023
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Director

Relationship

I don't think our account representative has a lot of authority to implement changes; that person...

May 2023
||
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Director

Operations

During the implementation, it was a bit unclear how the product was going to operate once we went live....

May 2023
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Director

Product

The dashboard seems to be incomplete. A different third-party administrator who handles split...

May 2023
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Director

Relationship

We have virtually no involvement with the executives beyond meeting with our account representative....

May 2023
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Director

Relationship

On the weekend or after hours, if we have an issue with an order that the vendor is responsible to...

May 2023
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Director

Product

Compared to our experience with a previous third-party administrator, we have to be more hands on...

May 2023
||
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Director

Relationship

RxStrategies has been doing better. The product is working well, and I am happy with the service the...

May 2023
||
(0)
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Director

Operations, Product

340B Dashboard needs to be well learned for the system to be easy to use.

May 2023
||
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340B may not be the hot topic of the healthcare IT industry, but KLAS was surprised to find that there were a significant number of purchasing decisions within the space. We wanted to understand the f



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