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Jackson Tate
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User Commentary

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Analyst/Coordinator

Relationship

I highly applaud our account manager, specifically on the support they provide us. They are very...

Mar 2023
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Analyst/Coordinator

Functionality and Upgrades

I would like to see an improvement in the bandwidth strength of the program. There are bandwidth...

Mar 2023
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Analyst/Coordinator

Functionality and Upgrades

After comparing 340B Dashboard with other products in the market, I have determined that the system...

Mar 2023
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Analyst/Coordinator

Functionality and Upgrades

340B Dashboard is simple enough to navigate and has valuable information. I wish there could be some...

Mar 2023
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VP/Other Executive

Interfacing and Integration

We went to a new EMR, so we are working out integration issues with 340B Dashboard. But that is more...

Feb 2023
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VP/Other Executive

Functionality and Upgrades

There is probably something better out there that we don’t know about, but we are pretty happy with...

Feb 2023
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VP/Other Executive

Relationship

We have been on a good course with RxStrategies and continue to have a good partnership with them....

Feb 2023
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Director

Technology

Split billing with RxStrategies has been okay; things are not great, but they are not horrible...

Jan 2023
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Director

Functionality and Upgrades

RxStrategies could map NDCs into their interface in a more user-friendly way. We have had a few...

Jan 2023
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Director

Other Observations & Comments

Our audits are coming back quite clean, so from that standpoint, 340B Dashboard is working well. The...

Jan 2023
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Director

Service and Support

We have had decent success with our current RxStrategies account representative, but it was...

Jan 2023
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Director

Other Observations & Comments

RxStrategies has not kept their promises in the contract pharmacy universe, but they have on the...

Jan 2023
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Director

Win/Loss - Why they were selected (by current clients)

We are going with RxStrategies for split billing because our current vendor can't implement that...

Jan 2023
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VP/Other Executive

Functionality and Upgrades

340B Dashboard is the worst of all the dashboards I have to deal with. It is terrible, archaic, and...

Jan 2023
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VP/Other Executive

Other Observations & Comments

Contractually, we are obligated to stay with RxStrategies for the next few years, but if I could...

Jan 2023
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VP/Other Executive

Implementation and Training

The dashboard is not user friendly, and we didn't receive much training. We had our third-party...

Jan 2023
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VP/Other Executive

Functionality and Upgrades

There should be more transparency in the reports we run with 340B Dashboard. RxStrategies gives us...

Jan 2023
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VP/Other Executive

Service and Support

The support that I get from my third-party administrator is great. They are responsive, but they can...

Jan 2023
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Manager

Service and Support

Comments have been made that when a person on my team submits a ticket, RxStrategies looks at it...

Jan 2023
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Manager

Functionality and Upgrades

RxStrategies' reporting process is not good. There are also parts of their portal that are not...

Jan 2023
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Manager

Lessons Learned

If any entity came to me and said that they were considering RxStrategies, I would tell them not to...

Jan 2023
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Manager

Other Observations & Comments

RxStrategies has a much better product and a much better solution for the mixed-use and hospital...

Jan 2023
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Manager

Service and Support

Based on the people that we have interacted with, our account representative at RxStrategies has by...

Jan 2023
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Manager

Other Observations & Comments

Managing the RxStategies issues has turned into a full-time job.

Jan 2023
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Director

Implementation and Training

The old version of 340B Dashboard did not work as promoted, and we are still learning how to use the...

Jan 2023
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Director

Relationship

I want RxStrategies to listen to our needs and look for solutions that meet covered entities' needs....

Jan 2023
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Manager

Relationship

Our relationship with the vendor has been very good. We have been able to speak with the upper...

Dec 2022
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Manager

Functionality and Upgrades

There have been some key problems with RxStrategies. They have done enhancements that have affected...

Dec 2022
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Manager

Other Observations & Comments

We have had discussions about changing our contract with RxStrategies to split things between two...

Dec 2022
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Manager

Other Observations & Comments

There was no initial training from RxStrategies. We had to ask for a training manual, and the vendor...

Dec 2022
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Manager

Functionality and Upgrades

For the most part, the system works. The split billing works very well. We have issues with the...

Dec 2022
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Manager

Service and Support

Any company we would go to would probably have issues with our organization because things could get...

Dec 2022
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Analyst/Coordinator

Lessons Learned

I would tell a peer that the implementation process was long, and that is something to expect. We...

Dec 2022
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Analyst/Coordinator

Functionality and Upgrades

The initial implementation was very long, but the recent upgrades were pretty timely. RxStrategies...

Dec 2022
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Analyst/Coordinator

Functionality and Upgrades

I like how the software picks NDCs when a product is not scanned. In the previous systems we used,...

Dec 2022
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Analyst/Coordinator

Functionality and Upgrades

The only big issue we have with the system is the mapping for the inner and outer NDCs. I don't know...

Dec 2022
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Director

ROI / Cost

We barely have any contract pharmacy prescriptions that go through the 340B solution, but we pay a...

Oct 2022
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Director

Service and Support

The few times I have had to reach out to RxStrategies, there has been a pretty quick turnaround on...

Oct 2022
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Director

Functionality and Upgrades

The biggest thing that can be improved with the RxStrategies solution is the reporting...

Oct 2022
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Manager

Implementation and Training

RxStrategies could improve their implementation services by improving their turnaround time. The...

Oct 2022
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Manager

Other Observations & Comments

RxStrategies has trained all of our people who need to use 340B Dashboard.

Oct 2022
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Manager

Interfacing and Integration

The vendor manipulated the program the way that we wanted them to, and we are highly satisfied with...

Oct 2022
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Manager

Functionality and Upgrades

To be more satisfied with the product's ease of use, we essentially need a standard operating...

Oct 2022
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Manager

Implementation and Training

If I were talking to a peer or friend, I would tell them that one pro of 340B Dashboard is that it...

Oct 2022
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Manager

Other Observations & Comments

We can talk with the vendor's executives and the people who built 340B Dashboard.

Oct 2022
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Director

Service and Support

RxStrategies' support is pretty good, but sometimes it takes a while for the system to be reset when...

Oct 2022
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Director

Functionality and Upgrades

We can't do roll-up reports using RxStrategies' system.

Oct 2022
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Director

Interfacing and Integration

RxStrategies' system is very user friendly, and it includes some information that I use for another...

Oct 2022
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Director

Relationship

We touch base with RxStrategies frequently, and we have our on-site resources. The vendor is doing...

Oct 2022
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Analyst/Coordinator

Service and Support

We have noticed slowness in the software. Slowness occurs during specific times of the day, and the...

Aug 2022
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Analyst/Coordinator

Relationship

Our account manager with RxStrategies has been great. That person absorbs all the feedback that I...

Aug 2022
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Analyst/Coordinator

Functionality and Upgrades

There was a huge, very important feature that was affected by the most recent upgrade. Our...

Aug 2022
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Analyst/Coordinator

Functionality and Upgrades

The feedback I get from my coworkers that use big elements of the system daily is that the bugs that...

Aug 2022
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Director

Functionality and Upgrades

Our experience with RxStrategies has been fine. The system allows us to view claims in real time and...

Jul 2022
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Director

Implementation and Training

Our transition went okay. There were a lot of things that we had to do on the system's back end. We...

Jul 2022
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Director

Other Observations & Comments

We have worked very closely with RxStrategies on a certain part of the system. Anyone who uses the...

Jul 2022
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Director

Interfacing and Integration

We appreciate that RxStrategies is our data hub. We send data to them, and then they convert that...

Jul 2022
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Director

Service and Support

We get more information from our calls with the vendor than we do from the vendor's newsletters....

Jul 2022
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Analyst/Coordinator

Relationship

I really like the team I am working with now; the people are excellent and get things done. I also...

Jul 2022
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Analyst/Coordinator

Functionality and Upgrades

Things took a little bit of a dip when RxStrategies was getting ready to sunset their old legacy...

Jul 2022
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Analyst/Coordinator

Relationship

I have a good relationship with our representative and some of the development teams. A lot of...

Jul 2022
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Analyst/Coordinator

Relationship

Sometimes the vendor can be a little lax on communications. I wish they would reach out to me when...

Jul 2022
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Analyst/Coordinator

Technology

We had an outdated system before, so we did our RFP and fell in love with RxStrategies' system. When...

Jul 2022
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Analyst/Coordinator

Implementation and Training

We had a lot of trouble with the implementation, and that was disappointing. RxStrategies could have...

Jul 2022
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Analyst/Coordinator

Functionality and Upgrades

I notice that occasionally RxStrategies adds functionality that makes things easier. The product’s...

Jul 2022
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Analyst/Coordinator

Functionality and Upgrades

The biggest difference between the legacy system and the new system is the transparency of the data....

Jul 2022
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Analyst/Coordinator

Other Observations & Comments

My experience is mostly with the mixed-use system, and I think RxStrategies’ mixed-use system is...

Jul 2022
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Manager

Functionality and Upgrades

If we approve a claim this month on a certain specific prescription number that is not qualified by...

Jun 2022
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Manager

Relationship

Our account manager is awesome. That person is exceptional, very knowledgeable, organized, talented,...

Jun 2022
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Manager

Functionality and Upgrades

The product is a mixed-use platform. The acute side is very good. The mixed-use side is definitely...

Jun 2022
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Manager

Functionality and Upgrades

The contract-pharmacy side got developed after the mixed-use side, and it shows. The contract...

Jun 2022
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VP/Other Executive

Functionality and Upgrades

Last year, I had a lot of favorable things to say about RxStrategies, but they took a turn for the...

Jun 2022
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VP/Other Executive

Functionality and Upgrades

The data that is feeding into the dashboard is a point of contention. RxStrategies really struggles...

Jun 2022
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VP/Other Executive

Functionality and Upgrades

RxStrategies' solution is definitely the cheapest solution by a significant margin, so we get what...

Jun 2022
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VP/Other Executive

Implementation and Training

Everything has been reactionary toward us in terms of determining that things are wrong. The...

Jun 2022
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VP/Other Executive

Technology

Overall, we are just not satisfied. The overall functionality is exceptional, but 340B Dashboard is...

Jun 2022
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VP/Other Executive

ROI / Cost

RxStrategies' response time is really the most glaring issue. The expectation was to have the system...

Jun 2022
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VP/Other Executive

Relationship

We have a relationship and a recurring call with our representative. We can have conversations with...

Jun 2022
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Manager

Functionality and Upgrades

When RxStrategies was switching us to the new portal, there were a few issues. There was a really...

Jun 2022
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Manager

Sales and Contracting

RxStrategies’ timelines are a little off. They might promise a week for something, and then it will...

Jun 2022
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Manager

Implementation and Training

Although RxStrategies supposedly trained our pharmacies, our pharmacies are still not sure how to...

Jun 2022
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Manager

Service and Support

We have our recurring call with our account manager as well as some other RxStrategies members, and...

Jun 2022
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Manager

Win/Loss - Why they were selected (by current clients)

RxStrategies’ fees were lower than our previous vendor's fees. That was one of the factors that we...

Jun 2022
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Manager

Lessons Learned

If I were telling a peer about RxStrategies, I would say they have a unique system of shadow bins...

Jun 2022
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Manager

Future Outlook

I think my satisfaction will go up in the next year mainly because a lot of the issues we are...

Jun 2022
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Director

Relationship

When we look at missed opportunities, the biggest thing RxStrategies needs to work on is a better...

Jun 2022
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Director

Functionality and Upgrades

It was a learning process when we transitioned to RxStrategies. I have gone through several...

Jun 2022
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Director

Functionality and Upgrades

RxStrategies is working some bugs out. They had two separate dashboards, but the vendor merged the...

Jun 2022
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Director

ROI / Cost

Our time with RxStrategies has been a struggle compared to our time with our previous vendor and...

Jun 2022
||
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Analyst/Coordinator

Service and Support

With our previous vendor, we were able to call on their help desk at all hours every day. We had one...

Jun 2022
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Analyst/Coordinator

Implementation and Training

Our implementation kept getting delayed, and it took longer than expected to get up and running. The...

Jun 2022
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Analyst/Coordinator

Service and Support

There is a technician from RxStrategies who has gone out of their way to help us streamline some of...

Jun 2022
||
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Analyst/Coordinator

ROI / Cost

We have lost a lot of money because of RxStrategies that we haven't been able to recoup. Even when...

Jun 2022
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Analyst/Coordinator

Functionality and Upgrades

We want to get out of our contract with RxStrategies. We are looking for a platform that is more...

Jun 2022
||
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Director

ROI / Cost

One issue is that when I send an order from our wholesaler, the order doesn’t appear in...

Jun 2022
||
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Director

Functionality and Upgrades

We would like to have more access to our own data. RxStrategies' dashboard is not user friendly, and...

Jun 2022
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Analyst/Coordinator

Service and Support

The vendor takes the lead in terms of alerting us about potential problems. I like the...

May 2022
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Analyst/Coordinator

Functionality and Upgrades

This software reduces pain points. The ease of use is a huge plus for us.

May 2022
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Analyst/Coordinator

Service and Support

I would like to see increased transparency with software updates. We have been getting some updates...

May 2022
||
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Analyst/Coordinator

Implementation and Training

We worked with RxStrategies a lot during our implementation. RxStrategies’ development team is...

May 2022
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