Salient Dashboard Miner Comments

 

Preferences

   Bookmark

Give your feedback

Current Time Inside Cache Tag Helper: 9/25/2020 4:44:07 PM and Model.EvProductId = 221800

Commentary Summary

Positive
##%
Neither
##%
Negative
##%

User Commentary

Sort by

CEO/President

Relationship

The people at Salient Healthcare can be rather officious at times for no reason. They have gotten...

Aug 2020
 Helpful

 or  to see details.

CEO/President

Functionality and Upgrades

Salient Healthcare is a capable organization. I have been impressed with them. I would like to see...

Aug 2020
 Helpful

 or  to see details.

CEO/President

Implementation and Training

Initial training with Salient Healthcare is not applicable, but their ongoing training is good. We...

Aug 2020
 Helpful

 or  to see details.

CEO/President

Functionality and Upgrades

The system is not quite as intuitive or well documented as we would like. That causes us to have to...

Aug 2020
 Helpful

 or  to see details.

CEO/President

Relationship

I wish Salient Healthcare would fire their internal attorney. That person gets in the way of...

Aug 2020
 Helpful

 or  to see details.

Director

Relationship

We have had immediate and easy access to the vendor's executives when we have needed that. I have...

Aug 2020
 Helpful

 or  to see details.

Director

Technology

What would help us the most is if the vendor could replicate our dashboard in their tool so that we...

Aug 2020
 Helpful

 or  to see details.

CEO/President

Technology

I haven't seen Salient Healthcare being really proactive in looking forward to things that might...

Aug 2020
 Helpful

 or  to see details.

CEO/President

Service and Support

Salient Healthcare's support people answer the phone and respond to our requests via email. The...

Aug 2020
 Helpful

 or  to see details.

CEO/President

Interfacing and Integration

The tool stands alone, and one of the challenges with that in this day and age is that whenever we...

Aug 2020
 Helpful

 or  to see details.

CEO/President

Implementation and Training

Salient Healthcare uses a lot of online training modules, and that is okay. When we first started,...

Aug 2020
 Helpful

 or  to see details.

CEO/President

Functionality and Upgrades

Salient Healthcare is very responsive. We give them permission to access claims on our behalf. The...

Aug 2020
 Helpful

 or  to see details.

CEO/President

ROI / Cost (care and feeding)

Salient Healthcare hasn't charged us for every little thing at all. There is no nickel-and-diming,...

Aug 2020
 Helpful

 or  to see details.

CEO/President

Future Outlook

I don't see my satisfaction with Salient Healthcare changing. I see myself staying extremely satisfied....

Aug 2020
 Helpful

 or  to see details.

Director

Functionality and Upgrades

Salient Dashboard Miner has been a great addition to our data analytics platform. Before, we didn’t...

Aug 2020
 Helpful

 or  to see details.

Director

Functionality and Upgrades

We have access to more than one of the vendor's tools, but we are primarily focusing our time on the...

Aug 2020
 Helpful

 or  to see details.

Director

Functionality and Upgrades

The vendor is in our intermediate-term plans. One of the reasons we went to Salient Healthcare in...

Aug 2020
 Helpful

 or  to see details.

Director

Interfacing and Integration

The solution has no integration at all.

Aug 2020
 Helpful

 or  to see details.

Director

Implementation and Training

The tool is really powerful, but it is not very intuitive. I went through some training sessions...

Aug 2020
 Helpful

 or  to see details.

Director

Service and Support

When Salient Healthcare has worked with us on issues, the quality of that work has been really good....

Aug 2020
 Helpful

 or  to see details.

Director

Other Observations & Comments

I can’t think of any situations when the vendor has proactively come to us. They came to us a few...

Aug 2020
 Helpful

 or  to see details.

Manager

Service and Support

The data analytics team members from Salient Healthcare keeps their promises for the most part. We...

Jul 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

There have been issues. For example, when the vendor upgrades something, the vendor forgets, several...

Jul 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

The product is more for data analysts and less for general business managers. Users have to...

Jul 2020
 Helpful

 or  to see details.

Manager

ROI / Cost (care and feeding)

Salient Healthcare has been great in working with us. They don't nickel-and-dime us. They are pretty...

Jul 2020
 Helpful

 or  to see details.

Manager

Service and Support

We have another data analytics vendor that allows us to call someone when we see that there is an...

Jul 2020
 Helpful

 or  to see details.

Manager

Implementation and Training

When we implemented the project, our representative was fabulous, and there were constant phone...

Jul 2020
 Helpful

 or  to see details.

Manager

Sales and Contracting

We have had some issues with billing. We have sent in checks, and we have had to cancel many checks...

Jul 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Service and Support

Salient Healthcare absolutely keeps their promises and is probably the best data analytics vendor...

Jul 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Service and Support

The vendor doesn't nickel-and-dime us. They are very transparent, and our bill has always reflected...

Jul 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

Salient Healthcare hasn't really added anything to Salient Dashboard Miner that we have needed....

Jul 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Service and Support

We don't typically need to speak to anyone at the executive level, but we have spoken to executives...

Jul 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Implementation and Training

Salient Healthcare does a series of one-on-one training where they walk us through all of the data...

Jul 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Interfacing and Integration

We are implementing claims data from a specific plan. Since the plan is very similar to Medicare's...

Jul 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Future Outlook

I get a lot of questions from the CEO and our board members when they are looking at different...

Jul 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

The thing that I appreciate most about the software is that it takes our data and scrubs it. A lot...

Jul 2020
 Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF