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Salient Dashboard Miner Comments
Filtered view: All
Subject Expert
Commentary Summary
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User Commentary
Director
Functionality and Upgrades
Salient Dashboard Miner has been good. It is very good regarding tangible outcomes. It is hard to...
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Director
Other Observations & Comments
We have asked for one custom build, and it has been taking a little longer than we expected it to. I...
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Director
Future Outlook
There haven’t been too many low points. Our overall satisfaction would be the highest score in a...
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Director
Relationship
I do get executive involvement, and the executives have been very good. The vendor has been great...
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Manager
Service and Support
Had we needed Salient Healthcare during the COVID-19 crisis, they would have been fantastic. They...
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Manager
Service and Support
Based on our organization’s interoperability goals as we are planning to add additional payer...
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Manager
Relationship
Salient Healthcare’s team members are incredible. One of the things that I really love is that they...
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CEO/President
Relationship
The people at Salient Healthcare can be rather officious at times for no reason. They have gotten...
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CEO/President
Functionality and Upgrades
Salient Healthcare is a capable organization. I have been impressed with them. I would like to see...
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CEO/President
Implementation and Training
Initial training with Salient Healthcare is not applicable, but their ongoing training is good. We...
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CEO/President
Functionality and Upgrades
The system is not quite as intuitive or well documented as we would like. That causes us to have to...
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Director
Relationship
We have had immediate and easy access to the vendor's executives when we have needed that. I have...
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Director
Technology
What would help us the most is if the vendor could replicate our dashboard in their tool so that we...
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CEO/President
Technology
I haven't seen Salient Healthcare being really proactive in looking forward to things that might...
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CEO/President
Service and Support
Salient Healthcare's support people answer the phone and respond to our requests via email. The...
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CEO/President
Interfacing and Integration
The tool stands alone, and one of the challenges with that in this day and age is that whenever we...
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CEO/President
Implementation and Training
Salient Healthcare uses a lot of online training modules, and that is okay. When we first started,...
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CEO/President
Functionality and Upgrades
Salient Healthcare is very responsive. We give them permission to access claims on our behalf. The...
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CEO/President
ROI / Cost (care and feeding)
Salient Healthcare hasn't charged us for every little thing at all. There is no nickel-and-diming,...
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CEO/President
Future Outlook
I don't see my satisfaction with Salient Healthcare changing. I see myself staying extremely satisfied....
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Director
Functionality and Upgrades
Salient Dashboard Miner has been a great addition to our data analytics platform. Before, we didn’t...
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Director
Functionality and Upgrades
We have access to more than one of the vendor's tools, but we are primarily focusing our time on the...
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Director
Functionality and Upgrades
The vendor is in our intermediate-term plans. One of the reasons we went to Salient Healthcare in...
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Director
Interfacing and Integration
The solution has no integration at all.
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Director
Implementation and Training
The tool is really powerful, but it is not very intuitive. I went through some training sessions...
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Director
Service and Support
When Salient Healthcare has worked with us on issues, the quality of that work has been really good....
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Director
Other Observations & Comments
I can’t think of any situations when the vendor has proactively come to us. They came to us a few...
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Manager
Service and Support
The data analytics team members from Salient Healthcare keeps their promises for the most part. We...
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Manager
Functionality and Upgrades
There have been issues. For example, when the vendor upgrades something, the vendor forgets, several...
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Manager
Functionality and Upgrades
The product is more for data analysts and less for general business managers. Users have to...
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Manager
ROI / Cost (care and feeding)
Salient Healthcare has been great in working with us. They don't nickel-and-dime us. They are pretty...
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Manager
Service and Support
We have another data analytics vendor that allows us to call someone when we see that there is an...
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Manager
Implementation and Training
When we implemented the project, our representative was fabulous, and there were constant phone...
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Manager
Sales and Contracting
We have had some issues with billing. We have sent in checks, and we have had to cancel many checks...
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Analyst/Coordinator
Service and Support
Salient Healthcare absolutely keeps their promises and is probably the best data analytics vendor...
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Analyst/Coordinator
Service and Support
The vendor doesn't nickel-and-dime us. They are very transparent, and our bill has always reflected...
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Analyst/Coordinator
Functionality and Upgrades
Salient Healthcare hasn't really added anything to Salient Dashboard Miner that we have needed....
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Analyst/Coordinator
Service and Support
We don't typically need to speak to anyone at the executive level, but we have spoken to executives...
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Analyst/Coordinator
Implementation and Training
Salient Healthcare does a series of one-on-one training where they walk us through all of the data...
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Analyst/Coordinator
Interfacing and Integration
We are implementing claims data from a specific plan. Since the plan is very similar to Medicare's...
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Analyst/Coordinator
Future Outlook
I get a lot of questions from the CEO and our board members when they are looking at different...
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Analyst/Coordinator
Functionality and Upgrades
The thing that I appreciate most about the software is that it takes our data and scrubs it. A lot...
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