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Employee Scheduling and Labor Management Comments
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KLAS Research Director - Tanya Egbert
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Tanya Egbert

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tanya.egbert@klasresearch.com

801-404-5422

 
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User Commentary

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Director

I have used other software that has been a nightmare. The main problem I had with another vendor's...

Jul 2021
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Director

Schedule360 provides quick responses to customer service needs. I can email Schedule360 about a...

Jul 2021
||
(0)
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Director

The messaging feature for filling open shifts is a huge advantage. I also like the open shift tab....

Jul 2021
||
(0)
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Director

The value for the money is excellent. There are fancier, prettier, more graphic, interfaced...

Jul 2021
||
(0)
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Director

My providers and staff would like to have a mobile app rather than just a web page. It would be more...

Jul 2021
||
(0)
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Director

Schedule360 is probably the most seamless, easiest vendor to work with, whether we are talking about...

Jul 2021
||
(0)
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Director

Schedule360 still deserves an A+ rating. They do what we need them to do in a timely manner, and...

Jul 2021
||
(0)
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Director

Schedule360's solution is a very user-friendly program. They tailored it to what we need, so we...

Jul 2021
||
(0)
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Director

The only thing I rated low is the integration. We can’t integrate because of firewall protections,...

Jul 2021
||
(0)
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Director

The product is pretty stable; it just hasn’t changed much. From time to time, the vendor adds new...

Mar 2021
||
(0)
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Manager

If I ever have a question, the vendor's support people will walk me through what I need to do. The...

Mar 2021
||
(0)
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Manager

In terms of the pharmacists' time, about two or three hours are saved. I can make the schedule in...

Mar 2021
||
(0)
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Manager

The system has a positive effect. We don't have people showing up for the same shift because they...

Mar 2021
||
(0)
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Director

I like the way the system has the flexibility to allow us to layer different schedules into one...

Mar 2021
||
(0)
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Analyst/Coordinator

It is easy to manage the schedule all in one digital place that people can access at home or at...

Feb 2021
||
(0)
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Analyst/Coordinator

Our staff members really like the software because they can download the app to get notifications...

Feb 2021
||
(0)
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Analyst/Coordinator

I have asked our representative to change a couple of things in the product. The representative is...

Feb 2021
||
(0)
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Analyst/Coordinator

Schedule360 is not good at advertising things. They do updates, and we may click on a screen and...

Feb 2021
||
(0)
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Analyst/Coordinator

The product has shift notes, and we wish there were a way to store those notes so we could go back...

Feb 2021
||
(0)
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Analyst/Coordinator

If someone edits a staff member's shift, that staff member gets a message that says the shift was...

Feb 2021
||
(0)
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Analyst/Coordinator

Our representative keeps promises. Sometimes the vendor gets bogged down, and there are some things...

Feb 2021
||
(0)
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Analyst/Coordinator

Schedule360 hasn’t raised our rates since we came on. Our representative says that Schedule360 likes...

Feb 2021
||
(0)
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Analyst/Coordinator

We don't have any problems with this product. We can pretty much do everything we want with it. The...

Feb 2021
||
(0)
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Analyst/Coordinator

The vendor's support people are excellent. If I have a question, I can send them an email and get a...

Feb 2021
||
(0)
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 or  to see details.

Analyst/Coordinator

The vendor could help us incorporate our time and attendance system into our clock-in system instead...

Feb 2021
||
(0)
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Manager

Our account representative is great, but we hope that the vendor will grow a bit at some point. It...

Feb 2021
||
(0)
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Manager

Schedule360 has charged us for some bigger projects, but they have done a lot of smaller things for...

Feb 2021
||
(0)
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Manager

Schedule360's system doesn't have the ability to follow and predict the census. The vendor also...

Feb 2021
||
(0)
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Manager

There is a feature that we are missing from Schedule360's system that we are still waiting for. In...

Feb 2021
||
(0)
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Manager

Schedule 360's executives are involved with us very frequently. They are great about that.

Feb 2021
||
(0)
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Manager

The system's self-scheduling feature was a big deal for us. Our last system didn't offer that. Our...

Feb 2021
||
(0)
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Director

Schedule360’s interface and their system seem a bit dated and lacking in functionality. When trying...

Jan 2021
||
(0)
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Director

In terms of the support side of things, whenever we reach out to Schedule360 about whether certain...

Jan 2021
||
(0)
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Director

The last update that I am aware of from the product was when the vendor changed from Staffing Angel...

Jan 2021
||
(0)
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Director

It is possible but unlikely that we will stick with Schedule360's system. We have made a migration...

Jan 2021
||
(0)
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Analyst/Coordinator

There are some trivial things in Schedule360's system that I don't care for. For example, there are...

Jan 2021
||
(0)
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Analyst/Coordinator

With COVID-19, there have been things that Schedule360 could have been proactive about, but I...

Jan 2021
||
(0)
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 or  to see details.

Analyst/Coordinator

Prior to having this system, I was manually scheduling, approving vacations, and covering medical...

Jan 2021
||
(0)
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 or  to see details.

Analyst/Coordinator

Schedule360 is very responsive. When I have an issue or want to add a new shift that isn't in the...

Jan 2021
||
(0)
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Analyst/Coordinator

Schedule360 excels at finding solutions to problems. If something isn't in the program, they will...

Jan 2021
||
(0)
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Director

I think that we are going to change at the corporate level eventually, but for now, the system is...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Schedule360 avoids charging for every little thing; that is the best thing about them. There is a...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

When I call the ongoing support, I usually get an answer in under 12 hours. Usually, I get an answer...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I have had no trouble with upgrades. The system hasn't gone down; it is not broken. Sometimes I come...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

When it comes to training, the new employees are easy because the system is pretty intuitive, and...

Jan 2021
||
(0)
 Thank you  Helpful

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Director

The system can integrate with another solution we have; we just haven't done that. But that was a...

Jan 2021
||
(0)
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Director

When we want something new, the system doesn't change. That is part of the deal. The system is good...

Jan 2021
||
(0)
 Thank you  Helpful

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Director

Schedule360’s system is how we do staffing. Probably one of the single biggest outcomes is...

Jan 2021
||
(0)
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Manager

When we message someone, there is an issue. We have a lot of people who have different cell phone...

Dec 2020
||
(0)
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Manager

We do a lot of scheduling with the product. I think pretty much everyone is in agreement that the...

Dec 2020
||
(0)
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Manager

The vendor keeps their promises, but the vendor is very, very slow. They are working toward some...

Dec 2020
||
(0)
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Manager

In terms of receiving our money's worth, I don't know what we are paying, but the product is way...

Dec 2020
||
(0)
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Manager

I do not use the ongoing support. We actually have a liaison I go through. Anytime I reach out to...

Dec 2020
||
(0)
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Manager

I think the end users are pretty happy. With a few things that we have suggested, the vendor has...

Dec 2020
||
(0)
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Director

Schedule360 does not nickel-and-dime us. They are wonderful. There are no extra hidden charges. The...

Nov 2020
||
(0)
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 or  to see details.

Director

The product is pretty intuitive. Once we are logged in, the options for scheduling and storing seem...

Nov 2020
||
(0)
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 or  to see details.

Director

We have been with Schedule360 for a long time, and we have developed relationships with the people...

Nov 2020
||
(0)
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 or  to see details.

Director

Schedule360 supported us excellently during the COVID-19 pandemic. We had the ability to change...

Nov 2020
||
(0)
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 or  to see details.

Analyst/Coordinator

We haven’t had any breaks in service with Schedule360. The Schedule360 people are ready to help....

Nov 2020
||
(0)
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 or  to see details.

Analyst/Coordinator

The system is solid. It works how Schedule360 told us it would. I wish Schedule360 would give me a...

Nov 2020
||
(0)
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 or  to see details.

Director

The product would be part of our long-term plans except we sold our business. We will move forward...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Schedule360 sometimes updates the software and pushes a change very suddenly. Then they don’t tell...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

I would like Schedule360 to change a couple of things in the system. It has shift-driven software,...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Our units are very happy with the software. It was a big change because the previous system did not...

Nov 2020
||
(0)
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 or  to see details.

Manager

Our account representative has always been very helpful. We have requested a lot of enhancements,...

Nov 2020
||
(0)
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 or  to see details.

Manager

Schedule360 has made a lot of enhancements. I like that Schedule360 is small and willing to work...

Nov 2020
||
(0)
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 or  to see details.

Manager

We wish some things were more robust, and certain features that are important to us are missing. We...

Nov 2020
||
(0)
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Manager

If I can't reach my account representative, I reach out directly to my developer, who is always...

Nov 2020
||
(0)
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Manager

We recently purchased another hospital, and they use a different system that is well known. We all...

Nov 2020
||
(0)
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 or  to see details.

Manager

Schedule360 tries to keep all promises. There are some things that have been outstanding for quite...

Nov 2020
||
(0)
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 or  to see details.

Manager

Schedule360 has made a lot of enhancements and hasn’t charged us anything extra, so I don't think...

Nov 2020
||
(0)
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Manager

In terms of training materials, I have had to create my own because Schedule360 has very outdated...

Nov 2020
||
(0)
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Manager

When it comes to technology, we need more mobile abilities. There is a mobile version for the staff...

Nov 2020
||
(0)
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Manager

We ran into some trouble when we were trying to integrate the software with our HR system. When new...

Nov 2020
||
(0)
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Analyst/Coordinator

Schedule360 doesn’t charge for every little thing. Receiving our money's worth would get the highest...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The most recent upgrade went smoothly. The product does what Schedule360 said it would do. The...

Nov 2020
||
(0)
 Thank you  Helpful

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Analyst/Coordinator

The integration is fine on the vendor’s end. Our end that is messed up. The system is very flexible....

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

I would recommend the system. We are very satisfied. We just love the system because the support...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The system is part of our long-term plans. Our organization has looked into other systems, but those...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Schedule360 is continually upgrading the software and adding new things to make viewing easier. They...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Schedule360 doesn’t charge for any changes or modifications that we make in the system. They only...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Schedule360 is always offering up help and assistance, but we are so good at using the system that...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We have a dedicated floor specifically for COVID-19 patients. I needed to add a whole unit into our...

Aug 2020
||
(0)
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 or  to see details.

Director

Our staff satisfaction is fantastic. It is a big thing that our staff members can pull up the...

Aug 2020
||
(0)
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 or  to see details.

Director

The system has generally filled our integration needs. I don’t really want to fault the system...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Schedule360 is very proactive. They are constantly doing upgrades based on customer feedback. The...

Aug 2020
||
(0)
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 or  to see details.

Director

The system is cloud based, so it allows us to make changes in real time. If an associate picks up a...

Aug 2020
||
(0)
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Analyst/Coordinator

Schedule360 has been doing awesome. The cool part about the Schedule360 system is that we can make...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

In terms of the ongoing support, there are some things that the vendor will say they haven't gotten...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

There really isn't much more we can do with the scheduling application when it comes to...

Aug 2020
||
(0)
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 or  to see details.

Analyst/Coordinator

If I were going to give a recommendation to a friend for Schedule360, I would mention the...

Aug 2020
||
(0)
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Manager

I like that I use the Schedule360 app on my mobile device. That makes it very easy to see our...

Aug 2020
||
(0)
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Manager

We went from paper to the Schedule360 product. There was a huge learning curve. Our older staff...

Aug 2020
||
(0)
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Manager

Schedule360 is not printer friendly. We cannot print a schedule. I don’t know what I am doing wrong,...

Aug 2020
||
(0)
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