Employee Scheduling and Labor Management Comments

 
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Analyst/Coordinator

Functionality and Upgrades

There are some trivial things in Schedule360's system that I don't care for. For example, there are...

Jan 2021
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Analyst/Coordinator

Service and Support

With COVID-19, there have been things that Schedule360 could have been proactive about, but I...

Jan 2021
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Analyst/Coordinator

Functionality and Upgrades

Prior to having this system, I was manually scheduling, approving vacations, and covering medical...

Jan 2021
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Analyst/Coordinator

Service and Support

Schedule360 is very responsive. When I have an issue or want to add a new shift that isn't in the...

Jan 2021
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Analyst/Coordinator

Service and Support

Schedule360 excels at finding solutions to problems. If something isn't in the program, they will...

Jan 2021
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Director

Functionality and Upgrades

I think that we are going to change at the corporate level eventually, but for now, the system is...

Jan 2021
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Director

ROI / Cost (care and feeding)

Schedule360 avoids charging for every little thing; that is the best thing about them. There is a...

Jan 2021
 Helpful

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Director

Service and Support

When I call the ongoing support, I usually get an answer in under 12 hours. Usually, I get an answer...

Jan 2021
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Director

Functionality and Upgrades

I have had no trouble with upgrades. The system hasn't gone down; it is not broken. Sometimes I come...

Jan 2021
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Director

Implementation and Training

When it comes to training, the new employees are easy because the system is pretty intuitive, and...

Jan 2021
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Director

Interfacing and Integration

The system can integrate with another solution we have; we just haven't done that. But that was a...

Jan 2021
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Director

Technology

When we want something new, the system doesn't change. That is part of the deal. The system is good...

Jan 2021
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Director

Functionality and Upgrades

Schedule360’s system is how we do staffing. Probably one of the single biggest outcomes is...

Jan 2021
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Manager

Service and Support

When we message someone, there is an issue. We have a lot of people who have different cell phone...

Dec 2020
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Manager

Functionality and Upgrades

We do a lot of scheduling with the product. I think pretty much everyone is in agreement that the...

Dec 2020
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Manager

Other Observations & Comments

The vendor keeps their promises, but the vendor is very, very slow. They are working toward some...

Dec 2020
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Manager

ROI / Cost (care and feeding)

In terms of receiving our money's worth, I don't know what we are paying, but the product is way...

Dec 2020
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Manager

Relationship

I do not use the ongoing support. We actually have a liaison I go through. Anytime I reach out to...

Dec 2020
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Manager

Functionality and Upgrades

I think the end users are pretty happy. With a few things that we have suggested, the vendor has...

Dec 2020
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Director

ROI / Cost (care and feeding)

Schedule360 does not nickel-and-dime us. They are wonderful. There are no extra hidden charges. The...

Nov 2020
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Director

Functionality and Upgrades

The product is pretty intuitive. Once we are logged in, the options for scheduling and storing seem...

Nov 2020
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Director

Relationship

We have been with Schedule360 for a long time, and we have developed relationships with the people...

Nov 2020
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Director

Relationship

Schedule360 supported us excellently during the COVID-19 pandemic. We had the ability to change...

Nov 2020
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Analyst/Coordinator

Relationship

We haven’t had any breaks in service with Schedule360. The Schedule360 people are ready to help....

Nov 2020
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

The system is solid. It works how Schedule360 told us it would. I wish Schedule360 would give me a...

Nov 2020
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Director

Other Observations & Comments

The product would be part of our long-term plans except we sold our business. We will move forward...

Nov 2020
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

Schedule360 sometimes updates the software and pushes a change very suddenly. Then they don’t tell...

Nov 2020
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Analyst/Coordinator

Functionality and Upgrades

I would like Schedule360 to change a couple of things in the system. It has shift-driven software,...

Nov 2020
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Manager

Functionality and Upgrades

Our units are very happy with the software. It was a big change because the previous system did not...

Nov 2020
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Manager

Service and Support

Our account representative has always been very helpful. We have requested a lot of enhancements,...

Nov 2020
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Manager

Service and Support

Schedule360 has made a lot of enhancements. I like that Schedule360 is small and willing to work...

Nov 2020
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Manager

Functionality and Upgrades

We wish some things were more robust, and certain features that are important to us are missing. We...

Nov 2020
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Manager

Service and Support

If I can't reach my account representative, I reach out directly to my developer, who is always...

Nov 2020
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Manager

Functionality and Upgrades

We recently purchased another hospital, and they use a different system that is well known. We all...

Nov 2020
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Manager

Service and Support

Schedule360 tries to keep all promises. There are some things that have been outstanding for quite...

Nov 2020
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Manager

ROI / Cost (care and feeding)

Schedule360 has made a lot of enhancements and hasn’t charged us anything extra, so I don't think...

Nov 2020
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Manager

Implementation and Training

In terms of training materials, I have had to create my own because Schedule360 has very outdated...

Nov 2020
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Manager

Technology

When it comes to technology, we need more mobile abilities. There is a mobile version for the staff...

Nov 2020
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Manager

Interfacing and Integration

We ran into some trouble when we were trying to integrate the software with our HR system. When new...

Nov 2020
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Analyst/Coordinator

ROI / Cost (care and feeding)

Schedule360 doesn’t charge for every little thing. Receiving our money's worth would get the highest...

Nov 2020
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Analyst/Coordinator

Functionality and Upgrades

The most recent upgrade went smoothly. The product does what Schedule360 said it would do. The...

Nov 2020
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Analyst/Coordinator

Other Observations & Comments

The integration is fine on the vendor’s end. Our end that is messed up. The system is very flexible....

Nov 2020
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Analyst/Coordinator

Service and Support

I would recommend the system. We are very satisfied. We just love the system because the support...

Nov 2020
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Director

Future Outlook

The system is part of our long-term plans. Our organization has looked into other systems, but those...

Aug 2020
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Director

Functionality and Upgrades

Schedule360 is continually upgrading the software and adding new things to make viewing easier. They...

Aug 2020
 Helpful

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Director

ROI / Cost (care and feeding)

Schedule360 doesn’t charge for any changes or modifications that we make in the system. They only...

Aug 2020
 Helpful

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Director

Service and Support

Schedule360 is always offering up help and assistance, but we are so good at using the system that...

Aug 2020
 Helpful

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Director

Service and Support

We have a dedicated floor specifically for COVID-19 patients. I needed to add a whole unit into our...

Aug 2020
 Helpful

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Director

Functionality and Upgrades

Our staff satisfaction is fantastic. It is a big thing that our staff members can pull up the...

Aug 2020
 Helpful

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Director

Interfacing and Integration

The system has generally filled our integration needs. I don’t really want to fault the system...

Aug 2020
 Helpful

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Director

Functionality and Upgrades

Schedule360 is very proactive. They are constantly doing upgrades based on customer feedback. The...

Aug 2020
 Helpful

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Director

Functionality and Upgrades

The system is cloud based, so it allows us to make changes in real time. If an associate picks up a...

Aug 2020
 Helpful

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Analyst/Coordinator

Service and Support

Schedule360 has been doing awesome. The cool part about the Schedule360 system is that we can make...

Aug 2020
 Helpful

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Analyst/Coordinator

Relationship

In terms of the ongoing support, there are some things that the vendor will say they haven't gotten...

Aug 2020
 Helpful

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Analyst/Coordinator

Interfacing and Integration

There really isn't much more we can do with the scheduling application when it comes to...

Aug 2020
 Helpful

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Analyst/Coordinator

Lessons Learned

If I were going to give a recommendation to a friend for Schedule360, I would mention the...

Aug 2020
 Helpful

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Manager

Functionality and Upgrades

I like that I use the Schedule360 app on my mobile device. That makes it very easy to see our...

Aug 2020
 Helpful

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Manager

Functionality and Upgrades

We went from paper to the Schedule360 product. There was a huge learning curve. Our older staff...

Aug 2020
 Helpful

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Manager

Technology

Schedule360 is not printer friendly. We cannot print a schedule. I don’t know what I am doing wrong,...

Aug 2020
 Helpful

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Director

Implementation and Training

I don’t have anything but good things to say about the system. I have talked to a couple of people...

Jul 2020
 Helpful

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Director

Functionality and Upgrades

We are successful in our scheduling, and we have a very strong lack of failure in our open...

Jul 2020
 Helpful

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Director

Service and Support

From time to time, we have requested for Schedule360 to do certain things, and they are very...

Jul 2020
 Helpful

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Director

ROI / Cost (care and feeding)

Schedule360 has been very good at avoiding charging for every little thing. I have been forthcoming...

Jul 2020
 Helpful

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Director

Other Observations & Comments

Our organization doesn’t want to integrate. That is not a matter of Schedule360 not wanting to; our...

Jul 2020
 Helpful

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Director

Functionality and Upgrades

It takes a while for everybody to become super confident about the ease of use with this system. I...

Jul 2020
 Helpful

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Director

Relationship

Every time we need Schedule360's support, they are there. I can’t think of a single time that we...

Jul 2020
 Helpful

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Director

Functionality and Upgrades

The product is intuitive, but I would like it to be a little more user friendly. I would like it to...

Jul 2020
 Helpful

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Director

Functionality and Upgrades

We have multiple locations, and I can see whether the schedule published by clicking one button....

Jul 2020
 Helpful

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Director

ROI / Cost (care and feeding)

The price that we pay per month is very good, and we are appreciative of that. Other software...

Jul 2020
 Helpful

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Director

Service and Support

The customer service is excellent. We recently needed to change how the invoicing was done for a few...

Jul 2020
 Helpful

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Director

Other Observations & Comments

If we ever get back to having conventions, I would like to be in one of Schedule360’s trade show...

Jul 2020
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Director

Relationship

It is just nice to deal with a vendor that cares about their customers. Our main contact always...

Jul 2020
 Helpful

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Director

Service and Support

The vendor was helpful in terms of COVID-19. They were super good. The only thing we needed was a...

Jul 2020
 Helpful

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Director

Other Observations & Comments

I am told that we might eventually switch to something that another hospital we merged with is...

Jul 2020
 Helpful

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Director

Functionality and Upgrades

The system isn’t that expensive compared to having a person do the schedule all the time. We just go...

Jul 2020
 Helpful

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Director

ROI / Cost (care and feeding)

We pay a flat fee, and we know the amount up front. There is no charge for all the COVID-19...

Jul 2020
 Helpful

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Director

Implementation and Training

Schedule360 has a web-based learner that we can assign to the new hires. The vendor just opened up a...

Jul 2020
 Helpful

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Director

Functionality and Upgrades

The system does exactly what the vendor says it does. If we know what we want, the vendor can tailor...

Jul 2020
 Helpful

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Director

Service and Support

I know our sales representative because Schedule360 is a small company. Our experience has been...

Jul 2020
 Helpful

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Director

Functionality and Upgrades

The system absolutely drives tangible outcomes. We can tell whether someone has floated to another...

Jul 2020
 Helpful

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Director

Functionality and Upgrades

What I like about the product is the transparency and flexibility that it gives our staff members to...

Jul 2020
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Director

Functionality and Upgrades

The staff members see 98% of everything that I see. There is only one capability that I would like...

Jul 2020
 Helpful

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Manager

Other Observations & Comments

I have already recommended Schedule360 to others who have an interest in a tool similar to what we...

Jun 2020
 Helpful

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Manager

Service and Support

Schedule360 has been very helpful in many ways during this COVID-19 crisis.

Jun 2020
 Helpful

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Manager

ROI / Cost (care and feeding)

How Schedule360 charges is fair. They implement things if there are issues with the product. They...

Jun 2020
 Helpful

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Manager

Other Observations & Comments

We don’t have any integration with the product right now, but we are very interested in integration....

Jun 2020
 Helpful

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Manager

Functionality and Upgrades

The ease of use is the whole reason why we went with the product. It is very easy to use. The...

Jun 2020
 Helpful

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Manager

Other Observations & Comments

I am going to Schedule360’s support with some enhancement requests and things that I really need. A...

Jun 2020
 Helpful

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Manager

Relationship

Schedule360 was a thought partner on all aspects of implementing the enhancements. From the very...

Jun 2020
 Helpful

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Manager

Relationship

Schedule360 is a fairly small company, so I have been able to work with their executive team. The...

Jun 2020
 Helpful

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Manager

ROI / Cost (care and feeding)

One reason why we went with the product was the cost. Compared to a lot of competitors, Schedule360...

Jun 2020
 Helpful

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Manager

Relationship

I anticipate my satisfaction with the product being the same a year from now. We have a really good...

Jun 2020
 Helpful

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Manager

Functionality and Upgrades

I have worked with other vendors in the past, and they often implement and then make some...

Jun 2020
 Helpful

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Analyst/Coordinator

ROI / Cost (care and feeding)

Schedule360's system has been a fantastic program for us in every aspect, and it is very worthwhile...

Jun 2020
 Helpful

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Analyst/Coordinator

Implementation and Training

Almost all of the vendor's training is intuitive, and not much is needed to interface with them. The...

Jun 2020
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

There hasn’t been much new technology delivered by the vendor. The product is a basic product that...

Jun 2020
 Helpful

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Manager

ROI / Cost (care and feeding)

The vendor avoids charging for every little thing because we just pay one flat fee. They assist us...

Mar 2020
 Helpful

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Manager

Other Observations & Comments

In terms of the quality and effectiveness of ongoing phone and web support, the vendor gets back to...

Mar 2020
 Helpful

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Manager

ROI / Cost (care and feeding)

Considering that the functionality isn't what I need, I am going to give the vendor the lowest score...

Mar 2020
 Helpful

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Manager

Functionality and Upgrades

I have a few needs that aren't being met. Our staff members pick up extra hours. There is no easy...

Mar 2020
 Helpful

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Manager

Functionality and Upgrades

I would like to be able to control a lot of the functionality prior to our release dates. But I have...

Mar 2020
 Helpful

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Manager

Functionality and Upgrades

I want to place a deadline on when people can submit PTO. I can't do that, so people can add PTO...

Mar 2020
 Helpful

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Manager

Functionality and Upgrades

To be honest, right now, I don't really care for the product at all. It is very clunky and difficult...

Mar 2020
 Helpful

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Director

Other Observations & Comments

Some facilities in our health system are on a different scheduling product than the rest, and they...

Mar 2020
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Director

Relationship

I don’t think Schedule360 has surveyed us in probably three or four years to see what new technology...

Mar 2020
 Helpful

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Director

Functionality and Upgrades

The system has worked well to meet our needs. It has been reliable, dependable, and easy for staff...

Mar 2020
 Helpful

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Manager

Functionality and Upgrades

I don’t think there has been an upgrade in a while. We would like the vendor to update the texting...

Jan 2020
 Helpful

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Manager

Functionality and Upgrades

The system is extremely user friendly for all ages. If someone calls out and can’t make his or her...

Jan 2020
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