Employee Scheduling and Labor Management Comments

 

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Current Time Inside Cache Tag Helper: 9/26/2020 5:37:35 AM and Model.EvProductId = 188902

Commentary Summary

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Neither
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Negative
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User Commentary

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Director

Future Outlook

The system is part of our long-term plans. Our organization has looked into other systems, but those...

Aug 2020
 Helpful

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Director

Functionality and Upgrades

Schedule360 is continually upgrading the software and adding new things to make viewing easier. They...

Aug 2020
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Director

ROI / Cost (care and feeding)

Schedule360 doesn’t charge for any changes or modifications that we make in the system. They only...

Aug 2020
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Director

Service and Support

Schedule360 is always offering up help and assistance, but we are so good at using the system that...

Aug 2020
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Director

Service and Support

We have a dedicated floor specifically for COVID-19 patients. I needed to add a whole unit into our...

Aug 2020
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Director

Functionality and Upgrades

Our staff satisfaction is fantastic. It is a big thing that our staff members can pull up the...

Aug 2020
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Director

Interfacing and Integration

The system has generally filled our integration needs. I don’t really want to fault the system...

Aug 2020
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Director

Functionality and Upgrades

Schedule360 is very proactive. They are constantly doing upgrades based on customer feedback. The...

Aug 2020
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Director

Functionality and Upgrades

The system is cloud based, so it allows us to make changes in real time. If an associate picks up a...

Aug 2020
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Analyst/Coordinator

Service and Support

Schedule360 has been doing awesome. The cool part about the Schedule360 system is that we can make...

Aug 2020
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Analyst/Coordinator

Relationship

In terms of the ongoing support, there are some things that the vendor will say they haven't gotten...

Aug 2020
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Analyst/Coordinator

Interfacing and Integration

There really isn't much more we can do with the scheduling application when it comes to...

Aug 2020
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Analyst/Coordinator

Lessons Learned

If I were going to give a recommendation to a friend for Schedule360, I would mention the...

Aug 2020
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Manager

Functionality and Upgrades

I like that I use the Schedule360 app on my mobile device. That makes it very easy to see our...

Aug 2020
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Manager

Functionality and Upgrades

We went from paper to the Schedule360 product. There was a huge learning curve. Our older staff...

Aug 2020
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Manager

Technology

Schedule360 is not printer friendly. We cannot print a schedule. I don’t know what I am doing wrong,...

Aug 2020
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Director

Implementation and Training

I don’t have anything but good things to say about the system. I have talked to a couple of people...

Jul 2020
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Director

Functionality and Upgrades

We are successful in our scheduling, and we have a very strong lack of failure in our open...

Jul 2020
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Director

Service and Support

From time to time, we have requested for Schedule360 to do certain things, and they are very...

Jul 2020
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Director

ROI / Cost (care and feeding)

Schedule360 has been very good at avoiding charging for every little thing. I have been forthcoming...

Jul 2020
 Helpful

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Director

Other Observations & Comments

Our organization doesn’t want to integrate. That is not a matter of Schedule360 not wanting to; our...

Jul 2020
 Helpful

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Director

Functionality and Upgrades

It takes a while for everybody to become super confident about the ease of use with this system. I...

Jul 2020
 Helpful

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Director

Relationship

Every time we need Schedule360's support, they are there. I can’t think of a single time that we...

Jul 2020
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Director

Functionality and Upgrades

The product is intuitive, but I would like it to be a little more user friendly. I would like it to...

Jul 2020
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Director

Functionality and Upgrades

We have multiple locations, and I can see whether the schedule published by clicking one button....

Jul 2020
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Director

ROI / Cost (care and feeding)

The price that we pay per month is very good, and we are appreciative of that. Other software...

Jul 2020
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Director

Service and Support

The customer service is excellent. We recently needed to change how the invoicing was done for a few...

Jul 2020
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Director

Other Observations & Comments

If we ever get back to having conventions, I would like to be in one of Schedule360’s trade show...

Jul 2020
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Director

Relationship

It is just nice to deal with a vendor that cares about their customers. Our main contact always...

Jul 2020
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Director

Service and Support

The vendor was helpful in terms of COVID-19. They were super good. The only thing we needed was a...

Jul 2020
 Helpful

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Director

Other Observations & Comments

I am told that we might eventually switch to something that another hospital we merged with is...

Jul 2020
 Helpful

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Director

Functionality and Upgrades

The system isn’t that expensive compared to having a person do the schedule all the time. We just go...

Jul 2020
 Helpful

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Director

ROI / Cost (care and feeding)

We pay a flat fee, and we know the amount up front. There is no charge for all the COVID-19...

Jul 2020
 Helpful

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Director

Implementation and Training

Schedule360 has a web-based learner that we can assign to the new hires. The vendor just opened up a...

Jul 2020
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Director

Functionality and Upgrades

The system does exactly what the vendor says it does. If we know what we want, the vendor can tailor...

Jul 2020
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Director

Service and Support

I know our sales representative because Schedule360 is a small company. Our experience has been...

Jul 2020
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Director

Functionality and Upgrades

The system absolutely drives tangible outcomes. We can tell whether someone has floated to another...

Jul 2020
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Director

Functionality and Upgrades

What I like about the product is the transparency and flexibility that it gives our staff members to...

Jul 2020
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Director

Functionality and Upgrades

The staff members see 98% of everything that I see. There is only one capability that I would like...

Jul 2020
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Manager

Other Observations & Comments

I have already recommended Schedule360 to others who have an interest in a tool similar to what we...

Jun 2020
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Manager

Service and Support

Schedule360 has been very helpful in many ways during this COVID-19 crisis.

Jun 2020
 Helpful

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Manager

ROI / Cost (care and feeding)

How Schedule360 charges is fair. They implement things if there are issues with the product. They...

Jun 2020
 Helpful

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Manager

Other Observations & Comments

We don’t have any integration with the product right now, but we are very interested in integration....

Jun 2020
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Manager

Functionality and Upgrades

The ease of use is the whole reason why we went with the product. It is very easy to use. The...

Jun 2020
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Manager

Other Observations & Comments

I am going to Schedule360’s support with some enhancement requests and things that I really need. A...

Jun 2020
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Manager

Relationship

Schedule360 was a thought partner on all aspects of implementing the enhancements. From the very...

Jun 2020
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Manager

Relationship

Schedule360 is a fairly small company, so I have been able to work with their executive team. The...

Jun 2020
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Manager

ROI / Cost (care and feeding)

One reason why we went with the product was the cost. Compared to a lot of competitors, Schedule360...

Jun 2020
 Helpful

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Manager

Relationship

I anticipate my satisfaction with the product being the same a year from now. We have a really good...

Jun 2020
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Manager

Functionality and Upgrades

I have worked with other vendors in the past, and they often implement and then make some...

Jun 2020
 Helpful

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Analyst/Coordinator

ROI / Cost (care and feeding)

Schedule360's system has been a fantastic program for us in every aspect, and it is very worthwhile...

Jun 2020
 Helpful

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Analyst/Coordinator

Implementation and Training

Almost all of the vendor's training is intuitive, and not much is needed to interface with them. The...

Jun 2020
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

There hasn’t been much new technology delivered by the vendor. The product is a basic product that...

Jun 2020
 Helpful

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Manager

ROI / Cost (care and feeding)

The vendor avoids charging for every little thing because we just pay one flat fee. They assist us...

Mar 2020
 Helpful

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Manager

Other Observations & Comments

In terms of the quality and effectiveness of ongoing phone and web support, the vendor gets back to...

Mar 2020
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Manager

ROI / Cost (care and feeding)

Considering that the functionality isn't what I need, I am going to give the vendor the lowest score...

Mar 2020
 Helpful

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Manager

Functionality and Upgrades

I have a few needs that aren't being met. Our staff members pick up extra hours. There is no easy...

Mar 2020
 Helpful

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Manager

Functionality and Upgrades

I would like to be able to control a lot of the functionality prior to our release dates. But I have...

Mar 2020
 Helpful

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Manager

Functionality and Upgrades

I want to place a deadline on when people can submit PTO. I can't do that, so people can add PTO...

Mar 2020
 Helpful

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Manager

Functionality and Upgrades

To be honest, right now, I don't really care for the product at all. It is very clunky and difficult...

Mar 2020
 Helpful

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Director

Other Observations & Comments

Some facilities in our health system are on a different scheduling product than the rest, and they...

Mar 2020
 Helpful

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Director

Relationship

I don’t think Schedule360 has surveyed us in probably three or four years to see what new technology...

Mar 2020
 Helpful

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Director

Functionality and Upgrades

The system has worked well to meet our needs. It has been reliable, dependable, and easy for staff...

Mar 2020
 Helpful

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Manager

Functionality and Upgrades

I don’t think there has been an upgrade in a while. We would like the vendor to update the texting...

Jan 2020
 Helpful

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Manager

Functionality and Upgrades

The system is extremely user friendly for all ages. If someone calls out and can’t make his or her...

Jan 2020
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

The Schedule360 system is wonderful. We love that it is flexible. We are able to create hours, and...

Jan 2020
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

Our last system was all paper. It was on the computer, but we always had to use paper too. Our...

Jan 2020
 Helpful

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Analyst/Coordinator

Relationship

When I call my representative, that person calls me back. That person is wonderful and quickly gets...

Jan 2020
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

Schedule360 frequently adds new functionality. They mark the new items in red, so we know whether...

Jan 2020
 Helpful

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Analyst/Coordinator

Future Outlook

There isn't anything that I can think of that Schedule360 could improve. We are in a routine.

Jan 2020
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

I really like Schedule360's system. With that said, I have been using it for more than a decade, and...

Jan 2020
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

The only thing staff members cannot do is schedule overtime. They can request it, but the system...

Jan 2020
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

We use the system for scheduling and attendance for all of our staff members. What makes it so nice...

Jan 2020
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

I like the communication and messaging features in the system. I am able to send out individual...

Jan 2020
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Analyst/Coordinator

Functionality and Upgrades

The system is very simple to use. I can train staff members on it quickly, and they pick it up very...

Jan 2020
 Helpful

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Director

Interfacing and Integration

We are switching our employee scheduling system to a different system because Schedule360's does not...

Dec 2019
 Helpful

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Director

Relationship

I have liked how responsive the staff members are at Schedule360. They do what we ask of them and...

Dec 2019
 Helpful

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Director

Implementation and Training

I don’t get ongoing training from Schedule360, but I don’t particularly need that. Whenever I have...

Nov 2019
 Helpful

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Director

Interfacing and Integration

Schedule360's system is not integrated with another system we use, but that is because of an...

Nov 2019
 Helpful

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Director

Functionality and Upgrades

If there were a spreadsheet built into Schedule360's tool where we could plug in the employee's name...

Nov 2019
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Director

Functionality and Upgrades

We can see employees in the system, and there is no guesswork. We can reach out to Schedule360 if we...

Nov 2019
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Director

Functionality and Upgrades

When the department offers a class, we can put the schedule for that class into the scheduling tool...

Nov 2019
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Director

Functionality and Upgrades

Our staff members are satisfied with Schedule360's tool because they can do their own schedule...

Nov 2019
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Director

Functionality and Upgrades

Schedule360's tool is beneficial in the fact that it is transparent. We can see which staff members...

Nov 2019