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Employee Scheduling and Labor Management Comments
Subject Expert
Commentary Summary
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User Commentary
Director
Future Outlook
The system is part of our long-term plans. Our organization has looked into other systems, but those...
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Director
Functionality and Upgrades
Schedule360 is continually upgrading the software and adding new things to make viewing easier. They...
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Director
ROI / Cost (care and feeding)
Schedule360 doesn’t charge for any changes or modifications that we make in the system. They only...
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Director
Service and Support
Schedule360 is always offering up help and assistance, but we are so good at using the system that...
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Director
Service and Support
We have a dedicated floor specifically for COVID-19 patients. I needed to add a whole unit into our...
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Director
Functionality and Upgrades
Our staff satisfaction is fantastic. It is a big thing that our staff members can pull up the...
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Director
Interfacing and Integration
The system has generally filled our integration needs. I don’t really want to fault the system...
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Director
Functionality and Upgrades
Schedule360 is very proactive. They are constantly doing upgrades based on customer feedback. The...
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Director
Functionality and Upgrades
The system is cloud based, so it allows us to make changes in real time. If an associate picks up a...
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Analyst/Coordinator
Service and Support
Schedule360 has been doing awesome. The cool part about the Schedule360 system is that we can make...
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Analyst/Coordinator
Relationship
In terms of the ongoing support, there are some things that the vendor will say they haven't gotten...
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Analyst/Coordinator
Interfacing and Integration
There really isn't much more we can do with the scheduling application when it comes to...
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Analyst/Coordinator
Lessons Learned
If I were going to give a recommendation to a friend for Schedule360, I would mention the...
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Manager
Functionality and Upgrades
I like that I use the Schedule360 app on my mobile device. That makes it very easy to see our...
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Manager
Functionality and Upgrades
We went from paper to the Schedule360 product. There was a huge learning curve. Our older staff...
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Manager
Technology
Schedule360 is not printer friendly. We cannot print a schedule. I don’t know what I am doing wrong,...
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Director
Implementation and Training
I don’t have anything but good things to say about the system. I have talked to a couple of people...
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Director
Functionality and Upgrades
We are successful in our scheduling, and we have a very strong lack of failure in our open...
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Director
Service and Support
From time to time, we have requested for Schedule360 to do certain things, and they are very...
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Director
ROI / Cost (care and feeding)
Schedule360 has been very good at avoiding charging for every little thing. I have been forthcoming...
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Director
Other Observations & Comments
Our organization doesn’t want to integrate. That is not a matter of Schedule360 not wanting to; our...
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Director
Functionality and Upgrades
It takes a while for everybody to become super confident about the ease of use with this system. I...
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Director
Relationship
Every time we need Schedule360's support, they are there. I can’t think of a single time that we...
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Director
Functionality and Upgrades
The product is intuitive, but I would like it to be a little more user friendly. I would like it to...
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Director
Functionality and Upgrades
We have multiple locations, and I can see whether the schedule published by clicking one button....
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Director
ROI / Cost (care and feeding)
The price that we pay per month is very good, and we are appreciative of that. Other software...
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Director
Service and Support
The customer service is excellent. We recently needed to change how the invoicing was done for a few...
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Director
Other Observations & Comments
If we ever get back to having conventions, I would like to be in one of Schedule360’s trade show...
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Director
Relationship
It is just nice to deal with a vendor that cares about their customers. Our main contact always...
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Director
Service and Support
The vendor was helpful in terms of COVID-19. They were super good. The only thing we needed was a...
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Director
Other Observations & Comments
I am told that we might eventually switch to something that another hospital we merged with is...
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Director
Functionality and Upgrades
The system isn’t that expensive compared to having a person do the schedule all the time. We just go...
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Director
ROI / Cost (care and feeding)
We pay a flat fee, and we know the amount up front. There is no charge for all the COVID-19...
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Director
Implementation and Training
Schedule360 has a web-based learner that we can assign to the new hires. The vendor just opened up a...
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Director
Functionality and Upgrades
The system does exactly what the vendor says it does. If we know what we want, the vendor can tailor...
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Director
Service and Support
I know our sales representative because Schedule360 is a small company. Our experience has been...
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Director
Functionality and Upgrades
The system absolutely drives tangible outcomes. We can tell whether someone has floated to another...
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Director
Functionality and Upgrades
What I like about the product is the transparency and flexibility that it gives our staff members to...
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Director
Functionality and Upgrades
The staff members see 98% of everything that I see. There is only one capability that I would like...
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Manager
Other Observations & Comments
I have already recommended Schedule360 to others who have an interest in a tool similar to what we...
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Manager
Service and Support
Schedule360 has been very helpful in many ways during this COVID-19 crisis.
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Manager
ROI / Cost (care and feeding)
How Schedule360 charges is fair. They implement things if there are issues with the product. They...
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Manager
Other Observations & Comments
We don’t have any integration with the product right now, but we are very interested in integration....
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Manager
Functionality and Upgrades
The ease of use is the whole reason why we went with the product. It is very easy to use. The...
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Manager
Other Observations & Comments
I am going to Schedule360’s support with some enhancement requests and things that I really need. A...
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Manager
Relationship
Schedule360 was a thought partner on all aspects of implementing the enhancements. From the very...
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Manager
Relationship
Schedule360 is a fairly small company, so I have been able to work with their executive team. The...
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Manager
ROI / Cost (care and feeding)
One reason why we went with the product was the cost. Compared to a lot of competitors, Schedule360...
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Manager
Relationship
I anticipate my satisfaction with the product being the same a year from now. We have a really good...
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Manager
Functionality and Upgrades
I have worked with other vendors in the past, and they often implement and then make some...
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Analyst/Coordinator
ROI / Cost (care and feeding)
Schedule360's system has been a fantastic program for us in every aspect, and it is very worthwhile...
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Analyst/Coordinator
Implementation and Training
Almost all of the vendor's training is intuitive, and not much is needed to interface with them. The...
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Analyst/Coordinator
Functionality and Upgrades
There hasn’t been much new technology delivered by the vendor. The product is a basic product that...
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Manager
ROI / Cost (care and feeding)
The vendor avoids charging for every little thing because we just pay one flat fee. They assist us...
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Manager
Other Observations & Comments
In terms of the quality and effectiveness of ongoing phone and web support, the vendor gets back to...
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Manager
ROI / Cost (care and feeding)
Considering that the functionality isn't what I need, I am going to give the vendor the lowest score...
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Manager
Functionality and Upgrades
I have a few needs that aren't being met. Our staff members pick up extra hours. There is no easy...
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Manager
Functionality and Upgrades
I would like to be able to control a lot of the functionality prior to our release dates. But I have...
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Manager
Functionality and Upgrades
I want to place a deadline on when people can submit PTO. I can't do that, so people can add PTO...
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Manager
Functionality and Upgrades
To be honest, right now, I don't really care for the product at all. It is very clunky and difficult...
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Director
Other Observations & Comments
Some facilities in our health system are on a different scheduling product than the rest, and they...
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Director
Relationship
I don’t think Schedule360 has surveyed us in probably three or four years to see what new technology...
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Director
Functionality and Upgrades
The system has worked well to meet our needs. It has been reliable, dependable, and easy for staff...
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Manager
Functionality and Upgrades
I don’t think there has been an upgrade in a while. We would like the vendor to update the texting...
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Manager
Functionality and Upgrades
The system is extremely user friendly for all ages. If someone calls out and can’t make his or her...
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Analyst/Coordinator
Functionality and Upgrades
The Schedule360 system is wonderful. We love that it is flexible. We are able to create hours, and...
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Analyst/Coordinator
Functionality and Upgrades
Our last system was all paper. It was on the computer, but we always had to use paper too. Our...
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Analyst/Coordinator
Relationship
When I call my representative, that person calls me back. That person is wonderful and quickly gets...
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Analyst/Coordinator
Functionality and Upgrades
Schedule360 frequently adds new functionality. They mark the new items in red, so we know whether...
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Analyst/Coordinator
Future Outlook
There isn't anything that I can think of that Schedule360 could improve. We are in a routine.
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Analyst/Coordinator
Functionality and Upgrades
I really like Schedule360's system. With that said, I have been using it for more than a decade, and...
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Analyst/Coordinator
Functionality and Upgrades
The only thing staff members cannot do is schedule overtime. They can request it, but the system...
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Analyst/Coordinator
Functionality and Upgrades
We use the system for scheduling and attendance for all of our staff members. What makes it so nice...
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Analyst/Coordinator
Functionality and Upgrades
I like the communication and messaging features in the system. I am able to send out individual...
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Analyst/Coordinator
Functionality and Upgrades
The system is very simple to use. I can train staff members on it quickly, and they pick it up very...
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Director
Interfacing and Integration
We are switching our employee scheduling system to a different system because Schedule360's does not...
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Director
Relationship
I have liked how responsive the staff members are at Schedule360. They do what we ask of them and...
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Director
Implementation and Training
I don’t get ongoing training from Schedule360, but I don’t particularly need that. Whenever I have...
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Director
Interfacing and Integration
Schedule360's system is not integrated with another system we use, but that is because of an...
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Director
Functionality and Upgrades
If there were a spreadsheet built into Schedule360's tool where we could plug in the employee's name...
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Director
Functionality and Upgrades
We can see employees in the system, and there is no guesswork. We can reach out to Schedule360 if we...
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Director
Functionality and Upgrades
When the department offers a class, we can put the schedule for that class into the scheduling tool...
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Director
Functionality and Upgrades
Our staff members are satisfied with Schedule360's tool because they can do their own schedule...
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Director
Functionality and Upgrades
Schedule360's tool is beneficial in the fact that it is transparent. We can see which staff members...
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