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Employee Scheduling and Labor Management
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Subject Expert
Tanya Egbert
Research Director
Commentary Summary
User Commentary
Director
I would absolutely buy this system again. It is easy to use. Once our staff members get used to it,...
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Director
The vendor keeps their promises. There was something that we wanted that wasn't in the system after...
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Director
The solution is the best. It isn't just designed for healthcare; it can be used by a lot of...
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Director
If I have an issue, I can email my contact and get an answer within 24 hours. I can usually get a...
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Analyst/Coordinator
The vendor has great support for the product. We don't have any problems with the vendor getting...
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Analyst/Coordinator
It is hard to build the solution's interface, and that can take a while. There are no deal breakers...
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Analyst/Coordinator
There is a difference between how easy the system is for end users to use and how easy it is for...
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Analyst/Coordinator
I don't use the vendor's training anymore. I just do the training myself. I can call the vendor on...
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Manager
As we look at different vendors, we are thinking about two things. One is the product, and the other...
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Manager
The vendor is willing to get on a call with us and talk through what our needs are. They give us a...
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Manager
There are always ways to improve scheduling to make things more streamlined. Schedule360 does...
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Manager
One area Schedule360 could probably improve in is taking the product to the next level of automated...
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Manager
I am giving the vendor a high rating for implementation services. Their quality is really good....
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Manager
The product has the capability to integrate. We don’t currently have integration with other systems,...
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Manager
The ease of use was the key reason we went with this product. I have recommended this product to...
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Manager
Our site pushed us to go to a different scheduling system. We found another system that didn't work...
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Manager
Schedule360’s product is amazing. Our staff members were all talking about pitching in to pay a...
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Manager
We would like to see a couple of things. One of those things is improving the process for approving...
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Manager
There is someone at Schedule360 who has been very responsive. Anytime we have a question or...
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Director
I have used other software that has been a nightmare. The main problem I had with another vendor's...
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Director
Schedule360 provides quick responses to customer service needs. I can email Schedule360 about a...
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Director
The messaging feature for filling open shifts is a huge advantage. I also like the open shift tab....
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Director
The value for the money is excellent. There are fancier, prettier, more graphic, interfaced...
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Director
My providers and staff would like to have a mobile app rather than just a web page. It would be more...
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Director
Schedule360 is probably the most seamless, easiest vendor to work with, whether we are talking about...
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Director
Schedule360 still deserves an A+ rating. They do what we need them to do in a timely manner, and...
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Director
Schedule360's solution is a very user-friendly program. They tailored it to what we need, so we...
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Director
The only thing I rated low is the integration. We can’t integrate because of firewall protections,...
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Director
The product is pretty stable; it just hasn’t changed much. From time to time, the vendor adds new...
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Manager
If I ever have a question, the vendor's support people will walk me through what I need to do. The...
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Manager
In terms of the pharmacists' time, about two or three hours are saved. I can make the schedule in...
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Manager
The system has a positive effect. We don't have people showing up for the same shift because they...
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Director
I like the way the system has the flexibility to allow us to layer different schedules into one...
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Analyst/Coordinator
It is easy to manage the schedule all in one digital place that people can access at home or at...
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Analyst/Coordinator
Our staff members really like the software because they can download the app to get notifications...
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Analyst/Coordinator
I have asked our representative to change a couple of things in the product. The representative is...
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Analyst/Coordinator
Schedule360 is not good at advertising things. They do updates, and we may click on a screen and...
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Analyst/Coordinator
The product has shift notes, and we wish there were a way to store those notes so we could go back...
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Analyst/Coordinator
If someone edits a staff member's shift, that staff member gets a message that says the shift was...
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Analyst/Coordinator
Our representative keeps promises. Sometimes the vendor gets bogged down, and there are some things...
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Analyst/Coordinator
Schedule360 hasn’t raised our rates since we came on. Our representative says that Schedule360 likes...
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Analyst/Coordinator
We don't have any problems with this product. We can pretty much do everything we want with it. The...
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Analyst/Coordinator
The vendor's support people are excellent. If I have a question, I can send them an email and get a...
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Analyst/Coordinator
The vendor could help us incorporate our time and attendance system into our clock-in system instead...
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Manager
Our account representative is great, but we hope that the vendor will grow a bit at some point. It...
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Manager
Schedule360 has charged us for some bigger projects, but they have done a lot of smaller things for...
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Manager
Schedule360's system doesn't have the ability to follow and predict the census. The vendor also...
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Manager
There is a feature that we are missing from Schedule360's system that we are still waiting for. In...
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Manager
Schedule 360's executives are involved with us very frequently. They are great about that.
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Manager
The system's self-scheduling feature was a big deal for us. Our last system didn't offer that. Our...
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Director
Schedule360’s interface and their system seem a bit dated and lacking in functionality. When trying...
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Director
In terms of the support side of things, whenever we reach out to Schedule360 about whether certain...
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Director
The last update that I am aware of from the product was when the vendor changed from Staffing Angel...
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Director
It is possible but unlikely that we will stick with Schedule360's system. We have made a migration...
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Analyst/Coordinator
There are some trivial things in Schedule360's system that I don't care for. For example, there are...
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Analyst/Coordinator
With COVID-19, there have been things that Schedule360 could have been proactive about, but I...
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Analyst/Coordinator
Prior to having this system, I was manually scheduling, approving vacations, and covering medical...
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Analyst/Coordinator
Schedule360 is very responsive. When I have an issue or want to add a new shift that isn't in the...
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Analyst/Coordinator
Schedule360 excels at finding solutions to problems. If something isn't in the program, they will...
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Director
I think that we are going to change at the corporate level eventually, but for now, the system is...
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Director
Schedule360 avoids charging for every little thing; that is the best thing about them. There is a...
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Director
When I call the ongoing support, I usually get an answer in under 12 hours. Usually, I get an answer...
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Director
I have had no trouble with upgrades. The system hasn't gone down; it is not broken. Sometimes I come...
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Director
When it comes to training, the new employees are easy because the system is pretty intuitive, and...
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Director
The system can integrate with another solution we have; we just haven't done that. But that was a...
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Director
When we want something new, the system doesn't change. That is part of the deal. The system is good...
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Director
Schedule360’s system is how we do staffing. Probably one of the single biggest outcomes is...
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Manager
When we message someone, there is an issue. We have a lot of people who have different cell phone...
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Manager
We do a lot of scheduling with the product. I think pretty much everyone is in agreement that the...
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Manager
The vendor keeps their promises, but the vendor is very, very slow. They are working toward some...
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Manager
In terms of receiving our money's worth, I don't know what we are paying, but the product is way...
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Manager
I do not use the ongoing support. We actually have a liaison I go through. Anytime I reach out to...
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Manager
I think the end users are pretty happy. With a few things that we have suggested, the vendor has...
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Director
Schedule360 does not nickel-and-dime us. They are wonderful. There are no extra hidden charges. The...
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Director
The product is pretty intuitive. Once we are logged in, the options for scheduling and storing seem...
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Director
We have been with Schedule360 for a long time, and we have developed relationships with the people...
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Director
Schedule360 supported us excellently during the COVID-19 pandemic. We had the ability to change...
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Analyst/Coordinator
We haven’t had any breaks in service with Schedule360. The Schedule360 people are ready to help....
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Analyst/Coordinator
The system is solid. It works how Schedule360 told us it would. I wish Schedule360 would give me a...
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Director
The product would be part of our long-term plans except we sold our business. We will move forward...
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Analyst/Coordinator
Schedule360 sometimes updates the software and pushes a change very suddenly. Then they don’t tell...
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Analyst/Coordinator
I would like Schedule360 to change a couple of things in the system. It has shift-driven software,...
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Manager
Our units are very happy with the software. It was a big change because the previous system did not...
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Manager
Our account representative has always been very helpful. We have requested a lot of enhancements,...
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Manager
Schedule360 has made a lot of enhancements. I like that Schedule360 is small and willing to work...
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Manager
We wish some things were more robust, and certain features that are important to us are missing. We...
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Manager
If I can't reach my account representative, I reach out directly to my developer, who is always...
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Manager
We recently purchased another hospital, and they use a different system that is well known. We all...
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Manager
Schedule360 tries to keep all promises. There are some things that have been outstanding for quite...
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Manager
Schedule360 has made a lot of enhancements and hasn’t charged us anything extra, so I don't think...
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Manager
In terms of training materials, I have had to create my own because Schedule360 has very outdated...
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Manager
When it comes to technology, we need more mobile abilities. There is a mobile version for the staff...
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Manager
We ran into some trouble when we were trying to integrate the software with our HR system. When new...
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Analyst/Coordinator
Schedule360 doesn’t charge for every little thing. Receiving our money's worth would get the highest...
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Analyst/Coordinator
The most recent upgrade went smoothly. The product does what Schedule360 said it would do. The...
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Analyst/Coordinator
The integration is fine on the vendor’s end. Our end that is messed up. The system is very flexible....
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Analyst/Coordinator
I would recommend the system. We are very satisfied. We just love the system because the support...
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