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Director

Sentry Data Systems is a little complicated and difficult to deal with. They are a large company, so...

Mar 2021
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Manager

The vendor does keep their promises, though we have had some outliers. Over time, there have been a...

Mar 2021
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Manager

We are a longstanding customer who has made a few different enhancement requests. Overall, the...

Mar 2021
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Manager

We have gone through a bunch of different implementations with the vendor, and we have seen a lot of...

Mar 2021
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Analyst/Coordinator

Something we have struggled with is the ADT feed. It is a big plus for us to accumulate data based...

Mar 2021
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Analyst/Coordinator

If we had to make a buying decision again, I would prefer to look for a different vendor. Sentry...

Mar 2021
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Analyst/Coordinator

We have been on the team for several years, and the first couple of years were really hit or miss...

Mar 2021
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Analyst/Coordinator

Sentry Data Systems generally tries to charge us for everything that they do, such as analyses that...

Mar 2021
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Analyst/Coordinator

Sentrex is very well run, and we don't experience many issues with the contract pharmacy or...

Mar 2021
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Manager

The vendor shook things up a couple of years ago, and I feel like they have really turned things...

Mar 2021
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Manager

We are able to use Sentinel to take a peek and build up an accumulation of the patients' expenses....

Mar 2021
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Manager

I can't say that I don't hear from any of the executives, but they don't reach out very often. If I...

Mar 2021
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Director

I think that Sentry Data Systems is on par with the other solutions that are in the marketplace, but...

Mar 2021
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Director

If I had to do everything again, I would look at other options before going back to Sentry Data...

Mar 2021
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Manager

As of today, the vendor's service is proactive. We had prior problems, but we changed the people we...

Mar 2021
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Manager

The vendor's support is very good. The vendor's executives have been involved from the beginning.

Mar 2021
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Manager

I like the solution's analytics. The system allows us to get everything in one place, and that is...

Mar 2021
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Manager

The vendor's integration to the wholesaler could be a little better as far as purchase orders go....

Mar 2021
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Analyst/Coordinator

The upgrades were rough. The vendor did exactly the opposite of what was written in the document on...

Feb 2021
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Analyst/Coordinator

There were some compliance concerns regarding accumulation, and they were not always what we found...

Feb 2021
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Analyst/Coordinator

We are replacing Sentinel with another system. That is not due to how it was working and is more...

Feb 2021
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Analyst/Coordinator

There are some things that I really like about Sentinel, like some of the bells and whistles, even...

Feb 2021
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Analyst/Coordinator

The support has gotten better. A couple of years ago, I was not happy with it, but the vendor gave...

Feb 2021
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Analyst/Coordinator

Buying Sentinel again would all depend on what we see from other vendors. Some of the other places...

Feb 2021
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Analyst/Coordinator

For the most part, Sentry keeps promises. It may take them quite a long time to get to that point....

Feb 2021
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Analyst/Coordinator

I have heard that Sentry does nickel-and-dime. We are doing the flat fee for everything, so Sentry...

Feb 2021
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Analyst/Coordinator

It doesn’t look like the trainers are using the system. There is a new training certification thing...

Feb 2021
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Analyst/Coordinator

It takes a little bit more work and questions on our part to get something for Sentry to do for...

Feb 2021
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Analyst/Coordinator

Our account management team is really good. If there is a question that I have and I reach out to...

Feb 2021
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Analyst/Coordinator

The interaction we had in the past with senior leadership wasn't great. To get reimplemented, there...

Feb 2021
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Director

I am very computer literate and technical, so I know how to get access to things and work around...

Feb 2021
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Director

The vendor's service charges and fees have gone up disproportionately to the value that we are...

Feb 2021
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Director

I have never received a minute of training from the vendor. They do have modules, but they are only...

Feb 2021
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Director

The implementation services have only gotten slightly better recently, but the notification of...

Feb 2021
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Director

The vendor's service and support teams try to steer us to the white papers or frequently asked...

Feb 2021
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Director

The data and information I glean from the system are very helpful. The product gives valuable and...

Feb 2021
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Director

The vendor really hasn't delivered any new technology, but I don't know that there is any new...

Feb 2021
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Director

The system is pretty easy. When the portal is up and running, it is very easy. The portal...

Feb 2021
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Director

The vendor is pretty engaged with us. We have developed a really good partnership with them over the...

Feb 2021
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Director

Training from Sentry Data Systems has been pretty good. The vendor assigns a training resource, and...

Feb 2021
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Director

There are some features that I wish the system were a little more intuitive with. For example, I...

Feb 2021
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Director

We find the product to be pretty user friendly to deal with, and we are able to keep accumulations...

Feb 2021
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Director

Since our implementation, we really haven't put a new product into our system. We will be doing that...

Feb 2021
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Director

We have been pretty pleased with the ongoing support. The vendor has been attentive to us; they have...

Feb 2021
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Analyst/Coordinator

I would absolutely not buy the system again. The issues that we have seem to have stemmed from our...

Feb 2021
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Analyst/Coordinator

The vendor's phone and web support have gotten better. We still have had some issues where we get...

Feb 2021
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Analyst/Coordinator

The vendor applies their matching statistics to the refills and makes those apply to all refills...

Feb 2021
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Analyst/Coordinator

The vendor has a set charge for every implementation, data correction, and project. When we were...

Feb 2021
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Analyst/Coordinator

We are to a point where we have the Sentry Data Systems executives on calls to make them aware of...

Feb 2021
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Analyst/Coordinator

The way the vendor operates, at least when it comes to trying to get new customers, is they look for...

Feb 2021
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Analyst/Coordinator

The vendor has made some improvements to their dashboard. They did a new report, but the new report...

Feb 2021
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Director

Overall, the vendor is excellent. Anything that can keep us compliant with reporting. We have to...

Feb 2021
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Director

Our implementation was bumpy just because we had to do a total rebuild and there were communication...

Feb 2021
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Director

Sentry has newsletters that go out. I don’t ever get a whole lot of noteworthy information, but I do...

Feb 2021
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VP/Other Executive

Sentry Data Systems has a significant amount of work to do. Their contracting is aggressive, and...

Feb 2021
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VP/Other Executive

Sentinel is a terrible product. It was the worst implementation experience we ever had. Sentry Data...

Feb 2021
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VP/Other Executive

All salespeople lie; that is pretty normal. However, the level of difference between what is sold...

Feb 2021
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VP/Other Executive

I really haven’t sat in on any training. In my current implementation of Sentinel, customers have...

Feb 2021
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VP/Other Executive

With Sentry Data Systems, I absolutely don’t talk to any executives. They don’t care what our...

Feb 2021
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Director

Sentry Data Systems always has training, and they always answer my questions. I get quick responses....

Feb 2021
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Director

I still like Sentry Data Systems over Macro Helix, but Sentry Data Systems is a company that is not...

Feb 2021
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Director

Sentinel is still a valid, viable product in terms of maintaining our virtual inventory. It does...

Feb 2021
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Director

Our satisfaction will likely be lower with Sentry Data Systems in a year from now because we will be...

Feb 2021
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Director

When it comes to interoperability, we have had a lot of success with Sentinel talking back and forth...

Jan 2021
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Director

I would buy Sentinel again because I think the other systems that I have seen demos of, the systems...

Jan 2021
(0)
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Director

We have constantly experienced changes with Sentry Data Systems, and that has been a challenge. We...

Jan 2021
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Director

We are at a point with Sentry Data Systems where we would replace them if we found a reason to. They...

Jan 2021
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Director

I see Sentry Data Systems' solution as pretty locked down. I think there is some functionality that...

Jan 2021
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Analyst/Coordinator

We have worked with Sentry Data Systems for a long time. We used to work with another vendor, but...

Jan 2021
(0)
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Analyst/Coordinator

In terms of the actual communication with our account manager, we hardly ever hear from that person....

Jan 2021
(0)
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Analyst/Coordinator

The vendor can be a little slow to deliver sometimes, but they do keep all of their promises.

Jan 2021
(0)
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Analyst/Coordinator

If we need an update, such as if we need a database to run again, the vendor will nickel-and-dime us...

Jan 2021
(0)
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Analyst/Coordinator

There are some parts of the software that I think should be different. I was looking at diversion...

Jan 2021
(0)
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Analyst/Coordinator

We are not sure whether this product is part of our long-term plans. We have looked at a couple of...

Jan 2021
(0)
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Analyst/Coordinator

Sentinel has a lot of interfacing ability, but the customer service is not good. Sentry Data Systems...

Jan 2021
(0)
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Manager

Our Sentry person has done some reports, but I haven't run any reports. We are satisfied with the...

Dec 2020
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Manager

The vendor does mock audits to prepare us for what they are looking for. The mock audits are very...

Dec 2020
(0)
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Manager

Something goes wrong sometimes, and then I turn that over to my Sentry person. That person goes...

Dec 2020
(0)
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VP/Other Executive

The biggest problem with the vendor is the implementation process. Once the product is implemented,...

Dec 2020
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Director

I like Sentry's web-based reporting system. It seems to be really easy to use and very...

Oct 2020
(0)
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Director

Sentry's customer support is very poor, and the people that really understand how to help us manage...

Oct 2020
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Manager

The solution needs to be easier to navigate when I am looking for things. I have yet to find a...

Sep 2020
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Manager

Whether we use the system long term will depend on what is going on in the current climate, which is...

Sep 2020
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Director

Sentinel has potential, but it is not achieving that full potential. When Sentry doesn’t help the...

Sep 2020
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Director

Sentinel being part our long-term plans depends on some decisions we have to make with our sister...

Sep 2020
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Director

The implementation with Sentry involves just submitting tasks to the IT team, and that team builds...

Sep 2020
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Director

Sentry is trying with support. They are responsive, but the answers that they have are complex and...

Sep 2020
(0)
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Director

My recommendation for Sentinel would come with conditions. I would begrudgingly recommend the...

Sep 2020
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Manager

Our history with Sentry goes back a number of years. Things are running much better now than they...

Sep 2020
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Manager

Sentinel hasn’t changed that much. I haven't seen too much going on with Sentry. They do change some...

Sep 2020
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Manager

Sentry is not proactive at all. I feel like unless I reach out to them, their account manager...

Sep 2020
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Manager

Sentry implementations are always kind of dirty. Sentry needs to be the expert. 340B is a complex...

Sep 2020
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Manager

The vendor has been really responsive, and I have to rate the executive involvement really high...

Sep 2020
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Manager

I think things are going really well with Sentinel. The challenges are just those native to the 340B...

Sep 2020
(0)
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Manager

Our implementations have gone well. They have a way of always finding a sticking point, and that...

Sep 2020
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Manager

I have done multiple training sessions with Sentry, and they have been very basic. I feel like...

Sep 2020
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Manager

The product is awesome. It integrates well with our EMR and other software. But there is always room...

Sep 2020
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Manager

Our experience generally has been positive. I put time into the setup, and it rewarded us with...

Sep 2020
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Manager

Sentry does not avoid charging for every little thing. Any technical help or changes require an...

Sep 2020
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Manager

Account management is Sentry’s overall strongest component. For the HRSA audit, they have a...

Sep 2020
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Director

We were with a different vendor before Sentry. We didn’t trust the data that they were giving us. We...

Sep 2020
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Director

I go to Sentry’s website a lot when I come across something that is not familiar to me because it is...

Sep 2020
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Director

We are switching to a new EMR. I was happy to find that our new EMR vendor works with Sentry. That...

Sep 2020
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Director

I received a large bill from Sentry regarding building an interface for us to move over to a new EMR...

Sep 2020
(0)
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Director

We have to acknowledge that the space we are in is very tricky to work in. The system has to follow...

Sep 2020
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Director

We had a small audit. The third-party company sent over some lists of requests that looked like a...

Sep 2020
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Manager

Sentinel gets data through integration. We have some issues, but the system is reasonably...

Sep 2020
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Manager

Sentry tries to package things up a little bit more, so Sentinel isn’t table based. If people thrive...

Sep 2020
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Manager

Sentinel has the bare-bones features. We run into some issues with the system running and operating....

Sep 2020
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Manager

At the end of the day, we are running a compliant program, and we are getting a certain number of...

Sep 2020
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Manager

If I were making recommendations to others, I would say that Sentry is an organization that has...

Sep 2020
(0)
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Manager

Sentinel is a web-based solution, so it just updates as the updates are rolled out. Sentry does...

Sep 2020
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Manager

During an implementation, Sentry’s ability to meet a deadline is nonexistent. We get a project plan,...

Sep 2020
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Manager

HRSA has made some changes that have loosened some things up, and those changes have benefited...

Sep 2020
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Manager

Sentinel is still the best solution for 340B. There aren’t any better choices right now, but we are...

Sep 2020
(0)
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Manager

The recommendations that Sentry gives us are not quite right regarding the policy and procedures....

Sep 2020
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Manager

I would rate the support a little higher than I have rated it in the past. We have a reasonable...

Sep 2020
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Manager

There were some things that weren’t very clear in our original contract with Sentry, so we had to...

Sep 2020
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Manager

The implementation from Sentry was not great. They need to do better at covering everything from...

Sep 2020
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Director

Interoperability or other issues all come down to this same situation where we reach out to Sentry...

Sep 2020
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Director

We didn’t really reach out to Sentry during COVID-19, but they didn’t reach out to us either. I...

Sep 2020
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Director

We weren’t involved in the implementation that took place several years ago, but we are discovering...

Sep 2020
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Director

Even though Sentry has an online help desk portal and a help desk we can access over the phone, when...

Sep 2020
(0)
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Director

I signed up for several hours of Sentry's training when we took on the software, and I still felt...

Sep 2020
(0)
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Director

Similar to our third-party vendor, Sentry wants to charge us for the new technology they have. The...

Sep 2020
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Manager

Sentry is great during the training and gives basic information, but in the end, customers become...

Sep 2020
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Manager

We don't have the integration that we need. Sentry says that they are always there to help, but it...

Sep 2020
(0)
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Manager

Overall, the product quality and upgrades are pretty good. The system is easy for people to use.

Sep 2020
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Manager

There have been times when Sentry has released awesome things. Either we implement those things and...

Sep 2020
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Manager

Maintaining the Sentry product costs more than getting a new product would. Keeping the Sentry...

Sep 2020
(0)
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Manager

We never hear from Sentry's executives, even when we have issues. That makes me wonder what things...

Sep 2020
(0)
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Manager

Sentry is not part of our long-term plans. There are a lot of compliance concerns when it comes to...

Sep 2020
(0)
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Manager

Sentry absolutely does not keep all of their promises. They always promise that they are going to...

Sep 2020
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Manager

Sentry does nickel-and-dime us. We actually pay for additional support. Some issues had come up, and...

Sep 2020
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Manager

The quality and effectiveness of the implementation services definitely depend on which project...

Sep 2020
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Manager

The product hasn't really changed in years. There have maybe been two minor enhancements that have...

Sep 2020
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CFO

Sentry does not deliver a lot of new technology. I think there are some industry-standard reporting...

Aug 2020
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CFO

I would say that a few years ago, Sentry's support was not very good. It took a significant amount...

Aug 2020
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CFO

Sentry does a pretty good job of keeping all of their promises. I don’t think Sentry charges us in...

Aug 2020
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CFO

I think Sentry would benefit from streamlining the implementation process and making it a bit more efficient....

Aug 2020
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CFO

Sentinel is fairly easy to use and has good reporting capabilities. The platform is comprehensive...

Aug 2020
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Manager

I wouldn’t buy the system again. The vendor’s product has fallen behind in the marketplace....

Aug 2020
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Manager

Sentry is a mixed bag when it comes to keeping promises. They don’t really share with us where they...

Aug 2020
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Manager

Sentry provided project managers during the implementation that helped provide a timeline, and they...

Aug 2020
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Manager

The vendor definitely overpromises and underdelivers. A couple of factors go into that, but the...

Aug 2020
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Manager

The vendor offers customizations that can help with interoperability that their competitors don’t...

Aug 2020
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Manager

Sentinel has a steep learning curve. There are functions in the system that don’t work, and that is...

Aug 2020
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Manager

The vendor’s reporting is horrific, especially when compared to competitors. The reporting...

Aug 2020
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Manager

The vendor has account managers who are responsive, but the response times and resolutions are slow....

Aug 2020
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Manager

The vendor is usually proactive, so if they are going to change something, they let us know. But the...

Aug 2020
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Manager

The vendor can hit tangible outcomes, but getting there is a struggle because of the hassle of how...

Aug 2020
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Manager

I cannot recommend the system because of the nickel-and-diming and high contract cost. What we get...

Aug 2020
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Director

There are some challenges with the accuracy of the reports. Our situation is very different than...

Aug 2020
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Director

The account management from Sentry isn't really effective. We are very different, and Sentry hasn't...

Aug 2020
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Director

I don't see Sentry as being any different from any other vendor when it comes to preparing for an...

Aug 2020
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Analyst/Coordinator

Sentry has made a few minor changes to the system, but I wouldn't really call them upgrades. We are...

Aug 2020
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Analyst/Coordinator

Sentinel is a good system. From what I understand, Sentry is a Cadillac, but their customer service...

Aug 2020
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Analyst/Coordinator

Sentry nickel-and-dimes us to death for every little change and any report we need. We are paying...

Aug 2020
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Analyst/Coordinator

The product gives us a lot of power to drill down and see where a drug is going throughout our...

Aug 2020
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Analyst/Coordinator

Sentry’s mapping for drugs is based on codes that change occasionally. We don’t get an alert telling...

Aug 2020
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Analyst/Coordinator

Sentry is lacking in their training because there are specific training modules that we have to...

Aug 2020
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Analyst/Coordinator

I don’t know that I have ever dealt with an executive from Sentry. I have had a hard time with the...

Aug 2020
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Analyst/Coordinator

I like that we have regular calls with our account managers to talk about new updates. We have...

Aug 2020
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VP/Other Executive

When it comes to interoperability, Sentinel is expensive and not necessarily integrated. Sentry has...

Aug 2020
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VP/Other Executive

Sentry has to make changes in their platform to coincide with market demands and customer requests....

Aug 2020
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VP/Other Executive

We have been using Sentinel for a long time, so the system has become very easy for us. Our people...

Aug 2020
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VP/Other Executive

Sentry’s support was and continues to be one of their biggest weaknesses. Luckily, we know Sentinel...

Aug 2020
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VP/Other Executive

In terms of vendor executive involvement, we get access to Sentry, but it doesn’t appear that the...

Aug 2020
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VP/Other Executive

Sentinel does the minimum of what it needs to do, but there are nuances to the programs that have...

Aug 2020
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Director

Sentinel is pretty good at keeping promises. It often takes a lot of work and it can be time...

Aug 2020
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Director

When Sentinel helps us with implementations, they don’t always provide enough explanation,...

Aug 2020
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Director

I would tell others who are thinking of purchasing Sentinel that they really need to take a hands on...

Aug 2020
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Manager

If the organization weren't complicated, I would recommend the product, but I wouldn't recommend it...

Jul 2020
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Manager

The system works well with our organization. The biggest thing that needs improvement is the ability...

Jul 2020
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Manager

When we need customization or reprocessing, the vendor won't charge us extra for that. When we want...

Jul 2020
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Manager

We have a fantastic account manager who has just been wonderful over the past couple of years.

Jul 2020
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Manager

The vendor is always offering training, but we have never really taken them up on that because we...

Jul 2020
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Manager

I predict that our overall satisfaction will stay the same as long the vendor maintains the current...

Jul 2020
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Manager

The vendor has been nothing but helpful and fantastic this last year, so overall, we are very...

Jul 2020
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Manager

The vendor doesn't really reach out to us with any sort of improvements. The vendor isn't really...

Jul 2020
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Manager

The system is expensive, but we have been through some HRSA audits and some other audits, and we...

Jul 2020
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Manager

I would give the vendor a high rating for executive involvement. An executive will get on the phone...

Jul 2020
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Manager

The vendor has reached out during the COVID-19 pandemic, but we haven't really needed anything from...

Jul 2020
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Manager

The vendor hasn't had anything new come out in the last year, but things have been running smoothly....

Jul 2020
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Manager

I would give the vendor a high rating for ongoing support. We have an amazing account manager. In...

Jul 2020
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Analyst/Coordinator

I give Sentry a high rating for upgrades. We have had to rebuild everything, and we have a very good...

Jul 2020
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Analyst/Coordinator

Sentinel’s functionality is the best, but the support is not necessarily there from a customer...

Jul 2020
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Analyst/Coordinator

I haven’t always been thrilled with everything, but we have been getting a lot of enhancements,...

Jul 2020
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Analyst/Coordinator

When we looked at other platforms, Sentry had the best one. The platform has name recognition, so...

Jul 2020
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Analyst/Coordinator

Sentinel has some room for improvement, but it is functioning the way that it is supposed to. Sentry...

Jul 2020
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Analyst/Coordinator

Sentry is getting more proactive, but they are not super proactive from every aspect. From an...

Jul 2020
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Analyst/Coordinator

Sentry's executives are very involved. We are very in touch with the CEO and executives on a regular...

Jul 2020
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Analyst/Coordinator

Sentry is hitting their outcomes from a project perspective, but not some of the enhancements that...

Jul 2020
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Analyst/Coordinator

I would recommend Sentinel to my colleagues; I have seen all the other platforms first hand, and...

Jul 2020
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Analyst/Coordinator

Through the COVID-19 crisis, I haven't had any negatives to say about Sentry, but there hasn’t been...

Jul 2020
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Analyst/Coordinator

Sentry has made a lot of promises, and they haven’t delivered on a lot of them. They have definitely...

Jul 2020
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Analyst/Coordinator

We have renegotiated everything with Sentry. They used to nickel-and-dime us, but now we are very...

Jul 2020
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Physician

I haven't noticed any change in Sentry's targeted support since COVID-19 started. Something has to...

Jul 2020
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Physician

Sentry is part of our long-term plans, but we have a little bit of an awkward relationship in that...

Jul 2020
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Physician

Sentry is looking to integrate Sentinel with one of our other systems, and I am encouraged by that....

Jul 2020
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Analyst/Coordinator

We don't have enough connectivity with our wholesaler and with Sentry. We need that connectivity to...

Jul 2020
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Analyst/Coordinator

The customer service needs an overhaul. I would love to see Sentry train their staff to be more...

Jul 2020
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Analyst/Coordinator

The coding within Sentinel is old. There are layers upon layers within the coding. It really needs...

Jul 2020
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Director

I am not sure whether I would buy Sentinel again. I would scrutinize at least two other vendors...

Jun 2020
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Director

We asked Sentry to promote our data, and that just took forever. We were unable to use our...

Jun 2020
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Director

My recommendation for other organizations would be to do their due diligence and look at more than...

Jun 2020
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Director

There were on-demand training modules that were available at one point, but now everything has to be...

Jun 2020
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Director

The program works, but the reporting could be better. Our system gets clogged up with a lot of...

Jun 2020
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Director

Things have been better since we have known the vendor's road map. When it comes to technology, I...

Jun 2020
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Director

When I think of executive involvement, I think of a periodic phone call or check-in from an...

Jun 2020
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Analyst/Coordinator

The product is not part of our long-term plans, and I would not buy it again if starting over today....

Jun 2020
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Analyst/Coordinator

The vendor somewhat avoids charging for every little thing. Everything is very dependent on our...

Jun 2020
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Analyst/Coordinator

The knowledge and guidance the vendor tries to provide are lacking, and they don’t have a sandbox...

Jun 2020
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Analyst/Coordinator

The ease of use of the system is all over the place depending on what we need to look for. The ease...

Jun 2020
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Analyst/Coordinator

There are a lot of outstanding wants and needs for new technology from the vendor that have been...

Jun 2020
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Analyst/Coordinator

We have recently had issues where there has been significant downtime and significant delays in the...

Jun 2020
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Analyst/Coordinator

I am sure there are organizations that the product would work for. But those organizations would...

Jun 2020
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Analyst/Coordinator

Sentry has provided resources during the pandemic. We did a project where they were not working in...

Jun 2020
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Analyst/Coordinator

Sentry has been an issue for us for a while. We have been working on a project for years, and it...

Jun 2020
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Analyst/Coordinator

Sentry doesn't keep their promises. Projects have taken too long, and we have lost a lot of contract...

Jun 2020
(0)
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Analyst/Coordinator

Sentry does nickel-and-dime us. We have only ever gotten one program for free, and that is because...

Jun 2020
(0)
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Analyst/Coordinator

Sentry's implementation services are terrible. The timeline gets pushed back all the time. We have...

Jun 2020
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Analyst/Coordinator

Sentry does have a lot of training, so I would give them a high rating in that area. It is pretty...

Jun 2020
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Analyst/Coordinator

Sentry's system does work pretty well once everything is set up, but there are some weird nuances to...

Jun 2020
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