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User Commentary

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Director

Interfacing and Integration

When it comes to interoperability, we have had a lot of success with Sentinel talking back and forth...

Jan 2021
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Director

Relationship

I would buy Sentinel again because I think the other systems that I have seen demos of, the systems...

Jan 2021
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Director

Service and Support

We have constantly experienced changes with Sentry Data Systems, and that has been a challenge. We...

Jan 2021
(0)
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Director

ROI / Cost (care and feeding)

We are at a point with Sentry Data Systems where we would replace them if we found a reason to. They...

Jan 2021
(0)
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Director

Functionality and Upgrades

I see Sentry Data Systems' solution as pretty locked down. I think there is some functionality that...

Jan 2021
(0)
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Analyst/Coordinator

Functionality and Upgrades

We have worked with Sentry Data Systems for a long time. We used to work with another vendor, but...

Jan 2021
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Analyst/Coordinator

Service and Support

In terms of the actual communication with our account manager, we hardly ever hear from that person....

Jan 2021
(0)
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Analyst/Coordinator

Other Observations & Comments

The vendor can be a little slow to deliver sometimes, but they do keep all of their promises.

Jan 2021
(0)
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Analyst/Coordinator

ROI / Cost (care and feeding)

If we need an update, such as if we need a database to run again, the vendor will nickel-and-dime us...

Jan 2021
(0)
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Analyst/Coordinator

Functionality and Upgrades

There are some parts of the software that I think should be different. I was looking at diversion...

Jan 2021
(0)
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Analyst/Coordinator

Other Observations & Comments

We are not sure whether this product is part of our long-term plans. We have looked at a couple of...

Jan 2021
(0)
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Analyst/Coordinator

Service and Support

Sentinel has a lot of interfacing ability, but the customer service is not good. Sentry Data Systems...

Jan 2021
(0)
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Manager

Functionality and Upgrades

Our Sentry person has done some reports, but I haven't run any reports. We are satisfied with the...

Dec 2020
(0)
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Manager

Relationship

The vendor does mock audits to prepare us for what they are looking for. The mock audits are very...

Dec 2020
(0)
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Manager

Service and Support

Something goes wrong sometimes, and then I turn that over to my Sentry person. That person goes...

Dec 2020
(0)
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VP/Other Executive

Functionality and Upgrades

The biggest problem with the vendor is the implementation process. Once the product is implemented,...

Dec 2020
(0)
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Director

Functionality and Upgrades

I like Sentry's web-based reporting system. It seems to be really easy to use and very...

Oct 2020
(0)
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Director

Service and Support

Sentry's customer support is very poor, and the people that really understand how to help us manage...

Oct 2020
(0)
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Manager

Functionality and Upgrades

The solution needs to be easier to navigate when I am looking for things. I have yet to find a...

Sep 2020
(0)
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Manager

Other Observations & Comments

Whether we use the system long term will depend on what is going on in the current climate, which is...

Sep 2020
(0)
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Director

Functionality and Upgrades

Sentinel has potential, but it is not achieving that full potential. When Sentry doesn’t help the...

Sep 2020
(0)
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Director

Other Observations & Comments

Sentinel being part our long-term plans depends on some decisions we have to make with our sister...

Sep 2020
(0)
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Director

Implementation and Training

The implementation with Sentry involves just submitting tasks to the IT team, and that team builds...

Sep 2020
(0)
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Director

Service and Support

Sentry is trying with support. They are responsive, but the answers that they have are complex and...

Sep 2020
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Director

Lessons Learned

My recommendation for Sentinel would come with conditions. I would begrudgingly recommend the...

Sep 2020
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Manager

Service and Support

Our history with Sentry goes back a number of years. Things are running much better now than they...

Sep 2020
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Manager

Other Observations & Comments

Sentinel hasn’t changed that much. I haven't seen too much going on with Sentry. They do change some...

Sep 2020
(0)
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Manager

Relationship

Sentry is not proactive at all. I feel like unless I reach out to them, their account manager...

Sep 2020
(0)
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Manager

Implementation and Training

Sentry implementations are always kind of dirty. Sentry needs to be the expert. 340B is a complex...

Sep 2020
(0)
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Manager

Relationship

The vendor has been really responsive, and I have to rate the executive involvement really high...

Sep 2020
(0)
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Manager

Relationship

I think things are going really well with Sentinel. The challenges are just those native to the 340B...

Sep 2020
(0)
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Manager

Implementation and Training

Our implementations have gone well. They have a way of always finding a sticking point, and that...

Sep 2020
(0)
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Manager

Implementation and Training

I have done multiple training sessions with Sentry, and they have been very basic. I feel like...

Sep 2020
(0)
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Manager

Functionality and Upgrades

The product is awesome. It integrates well with our EMR and other software. But there is always room...

Sep 2020
(0)
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Manager

ROI / Cost (care and feeding)

Our experience generally has been positive. I put time into the setup, and it rewarded us with...

Sep 2020
(0)
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Manager

ROI / Cost (care and feeding)

Sentry does not avoid charging for every little thing. Any technical help or changes require an...

Sep 2020
(0)
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Manager

Service and Support

Account management is Sentry’s overall strongest component. For the HRSA audit, they have a...

Sep 2020
(0)
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Director

Functionality and Upgrades

We were with a different vendor before Sentry. We didn’t trust the data that they were giving us. We...

Sep 2020
(0)
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Director

Service and Support

I go to Sentry’s website a lot when I come across something that is not familiar to me because it is...

Sep 2020
(0)
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Director

Interfacing and Integration

We are switching to a new EMR. I was happy to find that our new EMR vendor works with Sentry. That...

Sep 2020
(0)
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Director

Sales and Contracting

I received a large bill from Sentry regarding building an interface for us to move over to a new EMR...

Sep 2020
(0)
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Director

Relationship

We have to acknowledge that the space we are in is very tricky to work in. The system has to follow...

Sep 2020
(0)
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Director

Service and Support

We had a small audit. The third-party company sent over some lists of requests that looked like a...

Sep 2020
(0)
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Manager

Interfacing and Integration

Sentinel gets data through integration. We have some issues, but the system is reasonably...

Sep 2020
(0)
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Manager

Functionality and Upgrades

Sentry tries to package things up a little bit more, so Sentinel isn’t table based. If people thrive...

Sep 2020
(0)
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Manager

Functionality and Upgrades

Sentinel has the bare-bones features. We run into some issues with the system running and operating....

Sep 2020
(0)
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Manager

ROI / Cost (care and feeding)

At the end of the day, we are running a compliant program, and we are getting a certain number of...

Sep 2020
(0)
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Manager

Relationship

If I were making recommendations to others, I would say that Sentry is an organization that has...

Sep 2020
(0)
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Manager

Implementation and Training

Sentinel is a web-based solution, so it just updates as the updates are rolled out. Sentry does...

Sep 2020
(0)
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Manager

Implementation and Training

During an implementation, Sentry’s ability to meet a deadline is nonexistent. We get a project plan,...

Sep 2020
(0)
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Manager

Functionality and Upgrades

HRSA has made some changes that have loosened some things up, and those changes have benefited...

Sep 2020
(0)
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Manager

Functionality and Upgrades

Sentinel is still the best solution for 340B. There aren’t any better choices right now, but we are...

Sep 2020
(0)
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Manager

Service and Support

The recommendations that Sentry gives us are not quite right regarding the policy and procedures....

Sep 2020
(0)
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Manager

Service and Support

I would rate the support a little higher than I have rated it in the past. We have a reasonable...

Sep 2020
(0)
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Manager

Sales and Contracting

There were some things that weren’t very clear in our original contract with Sentry, so we had to...

Sep 2020
(0)
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Manager

Implementation and Training

The implementation from Sentry was not great. They need to do better at covering everything from...

Sep 2020
(0)
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Director

Service and Support

Interoperability or other issues all come down to this same situation where we reach out to Sentry...

Sep 2020
(0)
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Director

Service and Support

We didn’t really reach out to Sentry during COVID-19, but they didn’t reach out to us either. I...

Sep 2020
(0)
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Director

Functionality and Upgrades

We weren’t involved in the implementation that took place several years ago, but we are discovering...

Sep 2020
(0)
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Director

Service and Support

Even though Sentry has an online help desk portal and a help desk we can access over the phone, when...

Sep 2020
(0)
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Director

Implementation and Training

I signed up for several hours of Sentry's training when we took on the software, and I still felt...

Sep 2020
(0)
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Director

ROI / Cost (care and feeding)

Similar to our third-party vendor, Sentry wants to charge us for the new technology they have. The...

Sep 2020
(0)
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Manager

Implementation and Training

Sentry is great during the training and gives basic information, but in the end, customers become...

Sep 2020
(0)
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Manager

Interfacing and Integration

We don't have the integration that we need. Sentry says that they are always there to help, but it...

Sep 2020
(0)
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Manager

Functionality and Upgrades

Overall, the product quality and upgrades are pretty good. The system is easy for people to use.

Sep 2020
(0)
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Manager

Functionality and Upgrades

There have been times when Sentry has released awesome things. Either we implement those things and...

Sep 2020
(0)
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Manager

ROI / Cost (care and feeding)

Maintaining the Sentry product costs more than getting a new product would. Keeping the Sentry...

Sep 2020
(0)
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Manager

Relationship

We never hear from Sentry's executives, even when we have issues. That makes me wonder what things...

Sep 2020
(0)
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Manager

Functionality and Upgrades

Sentry is not part of our long-term plans. There are a lot of compliance concerns when it comes to...

Sep 2020
(0)
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Manager

Service and Support

Sentry absolutely does not keep all of their promises. They always promise that they are going to...

Sep 2020
(0)
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Manager

Service and Support

Sentry does nickel-and-dime us. We actually pay for additional support. Some issues had come up, and...

Sep 2020
(0)
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Manager

Implementation and Training

The quality and effectiveness of the implementation services definitely depend on which project...

Sep 2020
(0)
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Manager

Functionality and Upgrades

The product hasn't really changed in years. There have maybe been two minor enhancements that have...

Sep 2020
(0)
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CFO

Technology

Sentry does not deliver a lot of new technology. I think there are some industry-standard reporting...

Aug 2020
(0)
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CFO

Service and Support

I would say that a few years ago, Sentry's support was not very good. It took a significant amount...

Aug 2020
(0)
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CFO

Sales and Contracting

Sentry does a pretty good job of keeping all of their promises. I don’t think Sentry charges us in...

Aug 2020
(0)
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CFO

Interfacing and Integration

I think Sentry would benefit from streamlining the implementation process and making it a bit more efficient....

Aug 2020
(0)
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CFO

Functionality and Upgrades

Sentinel is fairly easy to use and has good reporting capabilities. The platform is comprehensive...

Aug 2020
(0)
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Manager

Functionality and Upgrades

I wouldn’t buy the system again. The vendor’s product has fallen behind in the marketplace....

Aug 2020
(0)
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Manager

Relationship

Sentry is a mixed bag when it comes to keeping promises. They don’t really share with us where they...

Aug 2020
(0)
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Manager

Implementation and Training

Sentry provided project managers during the implementation that helped provide a timeline, and they...

Aug 2020
(0)
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Manager

Sales and Contracting

The vendor definitely overpromises and underdelivers. A couple of factors go into that, but the...

Aug 2020
(0)
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Manager

Interfacing and Integration

The vendor offers customizations that can help with interoperability that their competitors don’t...

Aug 2020
(0)
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Manager

Functionality and Upgrades

Sentinel has a steep learning curve. There are functions in the system that don’t work, and that is...

Aug 2020
(0)
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Manager

Functionality and Upgrades

The vendor’s reporting is horrific, especially when compared to competitors. The reporting...

Aug 2020
(0)
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Manager

Service and Support

The vendor has account managers who are responsive, but the response times and resolutions are slow....

Aug 2020
(0)
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Manager

Service and Support

The vendor is usually proactive, so if they are going to change something, they let us know. But the...

Aug 2020
(0)
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Manager

Functionality and Upgrades

The vendor can hit tangible outcomes, but getting there is a struggle because of the hassle of how...

Aug 2020
(0)
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Manager

ROI / Cost (care and feeding)

I cannot recommend the system because of the nickel-and-diming and high contract cost. What we get...

Aug 2020
(0)
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Director

Technology

There are some challenges with the accuracy of the reports. Our situation is very different than...

Aug 2020
(0)
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Director

Service and Support

The account management from Sentry isn't really effective. We are very different, and Sentry hasn't...

Aug 2020
(0)
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Director

Lessons Learned

I don't see Sentry as being any different from any other vendor when it comes to preparing for an...

Aug 2020
(0)
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Analyst/Coordinator

Relationship

Sentry has made a few minor changes to the system, but I wouldn't really call them upgrades. We are...

Aug 2020
(0)
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Analyst/Coordinator

Service and Support

Sentinel is a good system. From what I understand, Sentry is a Cadillac, but their customer service...

Aug 2020
(0)
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Analyst/Coordinator

ROI / Cost (care and feeding)

Sentry nickel-and-dimes us to death for every little change and any report we need. We are paying...

Aug 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

The product gives us a lot of power to drill down and see where a drug is going throughout our...

Aug 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

Sentry’s mapping for drugs is based on codes that change occasionally. We don’t get an alert telling...

Aug 2020
(0)
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Analyst/Coordinator

Implementation and Training

Sentry is lacking in their training because there are specific training modules that we have to...

Aug 2020
(0)
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Analyst/Coordinator

Service and Support

I don’t know that I have ever dealt with an executive from Sentry. I have had a hard time with the...

Aug 2020
(0)
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Analyst/Coordinator

Relationship

I like that we have regular calls with our account managers to talk about new updates. We have...

Aug 2020
(0)
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VP/Other Executive

Interfacing and Integration

When it comes to interoperability, Sentinel is expensive and not necessarily integrated. Sentry has...

Aug 2020
(0)
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VP/Other Executive

Functionality and Upgrades

Sentry has to make changes in their platform to coincide with market demands and customer requests....

Aug 2020
(0)
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VP/Other Executive

Functionality and Upgrades

We have been using Sentinel for a long time, so the system has become very easy for us. Our people...

Aug 2020
(0)
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VP/Other Executive

Service and Support

Sentry’s support was and continues to be one of their biggest weaknesses. Luckily, we know Sentinel...

Aug 2020
(0)
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VP/Other Executive

Other Observations & Comments

In terms of vendor executive involvement, we get access to Sentry, but it doesn’t appear that the...

Aug 2020
(0)
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VP/Other Executive

Other Observations & Comments

Sentinel does the minimum of what it needs to do, but there are nuances to the programs that have...

Aug 2020
(0)
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Director

Relationship

Sentinel is pretty good at keeping promises. It often takes a lot of work and it can be time...

Aug 2020
(0)
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Director

Implementation and Training

When Sentinel helps us with implementations, they don’t always provide enough explanation,...

Aug 2020
(0)
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Director

Lessons Learned

I would tell others who are thinking of purchasing Sentinel that they really need to take a hands on...

Aug 2020
(0)
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Manager

Other Observations & Comments

If the organization weren't complicated, I would recommend the product, but I wouldn't recommend it...

Jul 2020
(0)
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Manager

Functionality and Upgrades

The system works well with our organization. The biggest thing that needs improvement is the ability...

Jul 2020
(0)
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Manager

ROI / Cost (care and feeding)

When we need customization or reprocessing, the vendor won't charge us extra for that. When we want...

Jul 2020
(0)
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Manager

Relationship

We have a fantastic account manager who has just been wonderful over the past couple of years.

Jul 2020
(0)
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Manager

Implementation and Training

The vendor is always offering training, but we have never really taken them up on that because we...

Jul 2020
(0)
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Manager

Service and Support

I predict that our overall satisfaction will stay the same as long the vendor maintains the current...

Jul 2020
(0)
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Manager

Relationship

The vendor has been nothing but helpful and fantastic this last year, so overall, we are very...

Jul 2020
(0)
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Manager

Service and Support

The vendor doesn't really reach out to us with any sort of improvements. The vendor isn't really...

Jul 2020
(0)
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Manager

Functionality and Upgrades

The system is expensive, but we have been through some HRSA audits and some other audits, and we...

Jul 2020
(0)
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Manager

Relationship

I would give the vendor a high rating for executive involvement. An executive will get on the phone...

Jul 2020
(0)
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Manager

Service and Support

The vendor has reached out during the COVID-19 pandemic, but we haven't really needed anything from...

Jul 2020
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Manager

Functionality and Upgrades

The vendor hasn't had anything new come out in the last year, but things have been running smoothly....

Jul 2020
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Manager

Service and Support

I would give the vendor a high rating for ongoing support. We have an amazing account manager. In...

Jul 2020
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Analyst/Coordinator

Functionality and Upgrades

I give Sentry a high rating for upgrades. We have had to rebuild everything, and we have a very good...

Jul 2020
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Analyst/Coordinator

Functionality and Upgrades

Sentinel’s functionality is the best, but the support is not necessarily there from a customer...

Jul 2020
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Analyst/Coordinator

Service and Support

I haven’t always been thrilled with everything, but we have been getting a lot of enhancements,...

Jul 2020
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Analyst/Coordinator

Functionality and Upgrades

When we looked at other platforms, Sentry had the best one. The platform has name recognition, so...

Jul 2020
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Analyst/Coordinator

Functionality and Upgrades

Sentinel has some room for improvement, but it is functioning the way that it is supposed to. Sentry...

Jul 2020
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Analyst/Coordinator

Service and Support

Sentry is getting more proactive, but they are not super proactive from every aspect. From an...

Jul 2020
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Analyst/Coordinator

Relationship

Sentry's executives are very involved. We are very in touch with the CEO and executives on a regular...

Jul 2020
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Analyst/Coordinator

Functionality and Upgrades

Sentry is hitting their outcomes from a project perspective, but not some of the enhancements that...

Jul 2020
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Analyst/Coordinator

Functionality and Upgrades

I would recommend Sentinel to my colleagues; I have seen all the other platforms first hand, and...

Jul 2020
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Analyst/Coordinator

Other Observations & Comments

Through the COVID-19 crisis, I haven't had any negatives to say about Sentry, but there hasn’t been...

Jul 2020
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Analyst/Coordinator

Service and Support

Sentry has made a lot of promises, and they haven’t delivered on a lot of them. They have definitely...

Jul 2020
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Analyst/Coordinator

ROI / Cost (care and feeding)

We have renegotiated everything with Sentry. They used to nickel-and-dime us, but now we are very...

Jul 2020
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Physician

Service and Support

I haven't noticed any change in Sentry's targeted support since COVID-19 started. Something has to...

Jul 2020
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Physician

Relationship

Sentry is part of our long-term plans, but we have a little bit of an awkward relationship in that...

Jul 2020
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Physician

Future Outlook

Sentry is looking to integrate Sentinel with one of our other systems, and I am encouraged by that....

Jul 2020
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Analyst/Coordinator

Relationship

We don't have enough connectivity with our wholesaler and with Sentry. We need that connectivity to...

Jul 2020
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Analyst/Coordinator

Service and Support

The customer service needs an overhaul. I would love to see Sentry train their staff to be more...

Jul 2020
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Analyst/Coordinator

Functionality and Upgrades

The coding within Sentinel is old. There are layers upon layers within the coding. It really needs...

Jul 2020
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Director

Other Observations & Comments

I am not sure whether I would buy Sentinel again. I would scrutinize at least two other vendors...

Jun 2020
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Director

Service and Support

We asked Sentry to promote our data, and that just took forever. We were unable to use our...

Jun 2020
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Director

Lessons Learned

My recommendation for other organizations would be to do their due diligence and look at more than...

Jun 2020
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Director

Implementation and Training

There were on-demand training modules that were available at one point, but now everything has to be...

Jun 2020
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Director

Functionality and Upgrades

The program works, but the reporting could be better. Our system gets clogged up with a lot of...

Jun 2020
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Director

Service and Support

Things have been better since we have known the vendor's road map. When it comes to technology, I...

Jun 2020
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Director

Relationship

When I think of executive involvement, I think of a periodic phone call or check-in from an...

Jun 2020
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Analyst/Coordinator

Functionality and Upgrades

The product is not part of our long-term plans, and I would not buy it again if starting over today....

Jun 2020
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Analyst/Coordinator

ROI / Cost (care and feeding)

The vendor somewhat avoids charging for every little thing. Everything is very dependent on our...

Jun 2020
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Analyst/Coordinator

Implementation and Training

The knowledge and guidance the vendor tries to provide are lacking, and they don’t have a sandbox...

Jun 2020
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Analyst/Coordinator

Functionality and Upgrades

The ease of use of the system is all over the place depending on what we need to look for. The ease...

Jun 2020
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Analyst/Coordinator

Service and Support

There are a lot of outstanding wants and needs for new technology from the vendor that have been...

Jun 2020
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Analyst/Coordinator

Service and Support

We have recently had issues where there has been significant downtime and significant delays in the...

Jun 2020
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Analyst/Coordinator

Lessons Learned

I am sure there are organizations that the product would work for. But those organizations would...

Jun 2020
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Analyst/Coordinator

Service and Support

Sentry has provided resources during the pandemic. We did a project where they were not working in...

Jun 2020
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Analyst/Coordinator

Service and Support

Sentry has been an issue for us for a while. We have been working on a project for years, and it...

Jun 2020
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Analyst/Coordinator

Service and Support

Sentry doesn't keep their promises. Projects have taken too long, and we have lost a lot of contract...

Jun 2020
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Analyst/Coordinator

ROI / Cost (care and feeding)

Sentry does nickel-and-dime us. We have only ever gotten one program for free, and that is because...

Jun 2020
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Analyst/Coordinator

Implementation and Training

Sentry's implementation services are terrible. The timeline gets pushed back all the time. We have...

Jun 2020
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Analyst/Coordinator

Implementation and Training

Sentry does have a lot of training, so I would give them a high rating in that area. It is pretty...

Jun 2020
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Analyst/Coordinator

Functionality and Upgrades

Sentry's system does work pretty well once everything is set up, but there are some weird nuances to...

Jun 2020
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Analyst/Coordinator

Functionality and Upgrades

Sentry seems to be pretty good at delivering new technology. They are always coming up with new...

Jun 2020
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Analyst/Coordinator

Service and Support

Sentry is pretty good about support when we open a case. They are pretty responsive, but they aren't...

Jun 2020
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Analyst/Coordinator

Relationship

We have had executive involvement with Sentry because we have had issues and have been unsatisfied...

Jun 2020
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Analyst/Coordinator

Service and Support

Sentry has some good things, and they are trying. We have actually made a lot of progress recently,...

Jun 2020
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Director

Service and Support

We have an account representative that we are supposed to talk to about issues that we have. Our...

Jun 2020
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Director

Functionality and Upgrades

The functionality is really good. The ease of pulling data from the system is really good.

Jun 2020
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Director

Service and Support

The product is very good, but the vendor’s support needs a lot of work. I am not sure that other...

Jun 2020
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Director

Implementation and Training

Sentry offers virtual trainings, and the trainings are very nice in terms of convenience. We can...

Jun 2020
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Director

Relationship

The vendor’s executives have recently started being involved. An executive offered to meet with us...

Jun 2020
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Manager

Implementation and Training

Sentry's downfall is that the terms of any implementation we do with them are ambiguous. When we...

Jun 2020
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Manager

ROI / Cost (care and feeding)

The solution is easy for me to use, but that is because I have used it for so many years. Someone...

Jun 2020
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Manager

Service and Support

We love Sentinel. But the vendor's customer service is their downfall. The ticket system isn't good....

Jun 2020
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Manager

Service and Support

Our current representative is phenomenal. We love that person. We have had a high turnover rate with...

Jun 2020
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Manager

Relationship

The vendor executives have been way more involved here lately.

Jun 2020
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Manager

Functionality and Upgrades

I tell everybody that I love Sentry. I can't say enough good things about them. We have a different...

Jun 2020
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Manager

Other Observations & Comments

If Sentry only needed to improve one thing, I would say that it would be one of the reports. There...

Jun 2020
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Analyst/Coordinator

Service and Support

Sentry keeps their promises. When we catch something or find something that isn't where we want it...

Jun 2020
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Analyst/Coordinator

ROI / Cost (care and feeding)

In some ways, I feel like we have been nickel-and-dimed by Sentry. If I need to put in a work order...

Jun 2020
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Analyst/Coordinator

Interfacing and Integration

We had a new implementation because we changed our EMR, and now Sentinel doesn't seem to be working...

Jun 2020
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Analyst/Coordinator

Implementation and Training

The training is good. Anytime that I have called or signed up for online learning, Sentry has always...

Jun 2020
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Analyst/Coordinator

ROI / Cost (care and feeding)

Sentinel is very helpful in keeping track of our dispensations. The system is worth buying so that...

Jun 2020
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Analyst/Coordinator

Service and Support

I would like Sentry to directly reach out to us more instead of notifying us through an email or a...

Jun 2020
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Manager

Other Observations & Comments

The tangible outcomes are great when we use the system to the fullest. Sometimes it is difficult for...

Jun 2020
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Manager

Technology

Sentry has started a new section of the product where they can push messages. A message might say,...

Jun 2020
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Manager

Relationship

Our experience with the vendor has been positive. We have a great account management team that works...

Jun 2020
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Manager

Service and Support

We enjoy the system. One of the key highlights is the diversion-detection module. At one point, we...

Jun 2020
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Manager

ROI / Cost (care and feeding)

Ultimately, we have stayed with Sentry because they are committed to making changes and improving...

Jun 2020
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Manager

Functionality and Upgrades

We all struggle with complacency, but Sentry is really responsive. They have escalated the...

Jun 2020
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Manager

Functionality and Upgrades

We have asked for some improvements to the product so that our buyers can navigate the product...

Jun 2020
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Manager

Future Outlook

A lot of things have been put into place with the product, like the ability to see an updated file...

Jun 2020
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Director

ROI / Cost (care and feeding)

The pricing is so different between Sentry and another software company. The cost difference is...

Jun 2020
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Director

Sales and Contracting

Sentry has gotten better at keeping their promises than when we first started because we had a lot...

Jun 2020
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Manager

Service and Support

The vendor has not kept their promises. We wanted Sentry to break out our portals, and for some...

May 2020
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Manager

Implementation and Training

The vendor never comes to us to tell us that they have a new class or a new tab. They offer new...

May 2020
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Manager

Interfacing and Integration

The vendor's integration is absolutely why I am moving to another vendor. We have multiple EHR...

May 2020
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Manager

Functionality and Upgrades

The solution works once people figure out how to use it. It isn't easy to use, but it works.

May 2020
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Manager

Service and Support

Four out of five tickets that we place with the vendor's support come back incorrect. I have to...

May 2020
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Manager

Relationship

I would give the vendor's executives a higher rating if we had periodic discussions and if they...

May 2020
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Manager

Future Outlook

We pay so much money, and I don't see anything changing in the next year. The vendor is not taking...

May 2020
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Director

Implementation and Training

We recently reimplemented Sentinel. We basically had to do a total rebuild from scratch. We didn’t...

May 2020
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Director

Implementation and Training

Sentry should offer more training. I know they have some online offerings that are nice, but...

May 2020
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Director

Service and Support

I have used Sentry's phone support but not their web support. I had no problem with phone support....

May 2020
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Director

Functionality and Upgrades

Given the alternatives, I would probably buy Sentinel again because of the familiarity. Nothing is...

May 2020
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Manager

Implementation and Training

We converted some physician offices so we would all be reporting on the same network, but we were...

May 2020
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Manager

Future Outlook

I would say that Sentinel is probably not part of our long-term plans. We were sold a Cadillac, but...

May 2020
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Manager

Functionality and Upgrades

We have had some major issues with Sentry, and lately, the issues have been better. When we run into...

May 2020
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Manager

Implementation and Training

The training is pretty good. I can't say that we require a lot of it, but I have put a couple of...

May 2020
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Manager

Functionality and Upgrades

In the newest version, everything is together in one place, and that has been difficult to navigate....

May 2020
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Manager

Functionality and Upgrades

From an overall standpoint, the functionality is great. But it is hard for me to not hold Sentry’s...

May 2020
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Manager

Functionality and Upgrades

Sentinel is pretty complex for what we need. Our providers work on-site but also have their own...

May 2020
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Manager

Service and Support

We haven't really needed much from Sentry during the COVID-19 crisis. I had a call with my...

May 2020
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Manager

Service and Support

The biggest complaint I can give to Sentry relates to their service and support. I log a ticket, and...

May 2020
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Manager

Relationship

Sentry’s executives only get involved when we stop paying our bills. I absolutely feel nickel and dimed....

May 2020
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Manager

Functionality and Upgrades

The product is one of the few software packages where all of the information we need is available in...

May 2020
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Manager

Service and Support

The technical support is by far the weakest part of Sentry. The support people's response to our...

May 2020
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Manager

Implementation and Training

One big positive is the vendor's training program. That is really important. The training is top...

May 2020
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Manager

Functionality and Upgrades

Sentinel is great. We have so many formulary medications in the hospital, and the virtual inventory...

May 2020
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Manager

Functionality and Upgrades

The only part of Sentinel that isn't great is the fact that some things don't go through the...

May 2020
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Manager

Future Outlook

Sentry provides top-notch software, but we have gone through a lot of changes with the support. We...

May 2020
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Manager

ROI / Cost (care and feeding)

We don't understand why we have to pay more for some things or why we have to pay more when there...

May 2020
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Manager

Functionality and Upgrades

Sentinel meets our needs and requirements. The only issue we have had is that the 340B program has...

May 2020
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Manager

Implementation and Training

There haven't been any implementations or upgrades that we have been involved in recently. In terms...

May 2020
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Manager

Interfacing and Integration

In terms of integration, we send a lot of information and feeds to our EMR. Sentry is good in terms...

May 2020