Smile Health Data Platform Commentary
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Subject Expert
Tyson Blauer
Research Director
Commentary Summary
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User Commentary
Loyalty
The best thing about Smile CDR is it is so flexible. It is super easy to work on and find people to...
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Relationship, Product
Smile Digital Health should keep their focus on the back end. That is what they do best. They are...
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Relationship
Smile Digital Health is a good partner. We have not experienced any big issues. They are pretty laid...
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Product, Value
Having a solution like Smile CDR has reduced the amount of time our team focuses on standards and...
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Loyalty, Relationship
There are some things we are planning on doing that Smile Digital Health hasn’t done yet but are...
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Relationship
Smile Digital Health could improve with some of their communications. They could improve a bit on...
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Loyalty, Relationship, Product
The vendor is working on a ton of stuff. For instance, they are working on an AI tool. They bought a...
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Relationship, Product
We have a problem with a few of Smile Digital Health’s upgrades, but typically that is because we...
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Relationship
Our relationship with Smile Digital Health has done nothing but get stronger. Also, we have been...
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Product
We have done an upgrade with Smile CDR in the last couple of years, but we still experienced a...
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Relationship, Value
We wouldn't buy Smile CDR again. We have worked with the vendor on some security issues, and there...
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Loyalty, Product
I like Smile CDR. In the vendor's newest releases, they have fixed a defect that impacts us with the...
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Relationship, Product
Overall, Smile Digital Health is a great organization. I like working with Smile CDR. Even on the...
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Product
Smile Digital Health's product has a problem with purging. When I am ingesting data from partners...
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Relationship
There are things I have been asking for that Smile Digital Health is not doing. And there is nothing...
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Relationship
The vendor’s executive team should check with us often about how things are going. We haven't heard...
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Relationship, Product
Smile CDR is a solid product and has all the capabilities we require. The vendor has been working...
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Relationship
When we reached out to Smile Digital Health a couple of times for some information, they weren't...
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Relationship, Product
Smile Digital Health had everything developed that we needed for CMS interoperability rules, so the...
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Relationship, Product
It seems like Smile Digital Health prefers to do their own thing with everything, so the feedback...
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Product
If someone asks me about Smile CDR, I would recommend the platform, but I would also list the...
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Loyalty
I am anticipating that there will be a proposed CMS rule on prior authorization, and hopefully, we...
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Culture
Smile Digital Health is making progress, and they have done a lot, but our issues all stem from our...
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Value
Smile Digital Health is expensive, at least from a vendor standpoint, and I don’t think we are...
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Product
Smile CDR is behind the scenes, so our end users are not using it, but the system enables things for...
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Loyalty, Product
The back end of our database is a little different than it is for other health plan systems that...
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Loyalty
We chose Smile Digital Health because they were the experts in the FHIR space. The mandates that we...
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Loyalty, Relationship, Product
Smile Digital Health has gotten better with upgrades since we started with them. I think they are...
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Operations
Our technical resources have done a lot of training, and it seems to be beneficial.
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Relationship
We have heard complaints from our people about the responses from Smile Digital Health's resources...
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Culture, Relationship
We are always in communication with our sales representatives from Smile Digital Health, but they...
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Loyalty, Relationship
Smile Digital Health is thinking ahead about what is coming, and they present that to us. They watch...
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Loyalty, Relationship
We went with Smile Digital Health because we wanted them to be our technology partner for our secure...
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Operations, Product
In the beginning, things were slow because we were building. The vendor was doing a lot of things...
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Loyalty, Product
One of the things that was big for us was we wanted to be able to integrate the product through...
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Relationship
I'm not sure how long Smile Digital Health has been around and what their growth trajectory is, but...
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Relationship
Smile Digital Health is responsive, and when we have spoken up and said we have been experiencing...
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Relationship
Smile Digital Health is full of very smart people. There is no doubt that the people that we are...
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Relationship
Smile Digital Health works with Agile methodology, so we start with a huge list of things, and we...
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Relationship
When we started with Smile Digital Health, they seemed like a really small company. Then somewhere...
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Operations
Whatever Smile Digital Health’s platform was for billing, they switched it in the middle of the...
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Operations
Our project was done in a unique way because we didn't know how to manage people. When we are...
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Value
We pay for full support, so a lot of stuff gets addressed, and we don't know how many hours those...
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Relationship, Operations
We have one primary person who has the key relationship. They may have been trained on something...
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Loyalty
We are talking about functionality that Smile Digital Health has identified, but we haven't deployed...
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