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Smile CDR Commentary
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Tyson Blauer
Research Director
KLAS Research Director - Tyson Blauer
 
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September 2022
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User Commentary

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Director

Loyalty, Product

I like Smile CDR. In the vendor's newest releases, they have fixed a defect that impacts us with the...

Feb 2024
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Director

Relationship, Product

Overall, Smile Digital Health is a great organization. I like working with Smile CDR. Even on the...

Feb 2024
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Director

Product

Smile Digital Health's product has a problem with purging. When I am ingesting data from partners...

Feb 2024
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Director

Relationship

There are things I have been asking for that Smile Digital Health is not doing. And there is nothing...

Feb 2024
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Director

Relationship

The vendor’s executive team should check with us often about how things are going. We haven't heard...

Dec 2023
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(0)
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Director

Relationship, Product

Smile CDR is a solid product and has all the capabilities we require. The vendor has been working...

Dec 2023
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Manager

Relationship

When we reached out to Smile Digital Health a couple of times for some information, they weren't...

Dec 2023
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(0)
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Manager

Relationship, Product

Smile Digital Health had everything developed that we needed for CMS interoperability rules, so the...

Dec 2023
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Manager

Relationship, Product

It seems like Smile Digital Health prefers to do their own thing with everything, so the feedback...

Dec 2023
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Manager

Product

If someone asks me about Smile CDR, I would recommend the platform, but I would also list the...

Dec 2023
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Manager

Loyalty

I am anticipating that there will be a proposed CMS rule on prior authorization, and hopefully, we...

Dec 2023
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(0)
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Manager

Culture

Smile Digital Health is making progress, and they have done a lot, but our issues all stem from our...

Dec 2023
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Manager

Value

Smile Digital Health is expensive, at least from a vendor standpoint, and I don’t think we are...

Dec 2023
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Manager

Product

Smile CDR is behind the scenes, so our end users are not using it, but the system enables things for...

Dec 2023
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Manager

Loyalty, Product

The back end of our database is a little different than it is for other health plan systems that...

Dec 2023
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(0)
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Manager

Loyalty

We chose Smile Digital Health because they were the experts in the FHIR space. The mandates that we...

Dec 2023
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Manager

Loyalty, Relationship, Product

Smile Digital Health has gotten better with upgrades since we started with them. I think they are...

Dec 2023
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Manager

Operations

Our technical resources have done a lot of training, and it seems to be beneficial.

Dec 2023
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Manager

Relationship

We have heard complaints from our people about the responses from Smile Digital Health's resources...

Dec 2023
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(0)
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Manager

Culture, Relationship

We are always in communication with our sales representatives from Smile Digital Health, but they...

Dec 2023
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Manager

Loyalty, Relationship

Smile Digital Health is thinking ahead about what is coming, and they present that to us. They watch...

Dec 2023
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(0)
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Manager

Loyalty, Relationship

We went with Smile Digital Health because we wanted them to be our technology partner for our secure...

Dec 2023
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(0)
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Manager

Operations, Product

In the beginning, things were slow because we were building. The vendor was doing a lot of things...

Dec 2023
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Manager

Loyalty, Product

One of the things that was big for us was we wanted to be able to integrate the product through...

Dec 2023
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(0)
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Manager

Relationship

I'm not sure how long Smile Digital Health has been around and what their growth trajectory is, but...

Dec 2023
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(0)
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Manager

Relationship

Smile Digital Health is responsive, and when we have spoken up and said we have been experiencing...

Dec 2023
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Manager

Relationship

Smile Digital Health is full of very smart people. There is no doubt that the people that we are...

Dec 2023
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Manager

Relationship

Smile Digital Health works with Agile methodology, so we start with a huge list of things, and we...

Dec 2023
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(0)
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Manager

Relationship

When we started with Smile Digital Health, they seemed like a really small company. Then somewhere...

Dec 2023
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(0)
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Manager

Operations

Whatever Smile Digital Health’s platform was for billing, they switched it in the middle of the...

Dec 2023
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Manager

Operations

Our project was done in a unique way because we didn't know how to manage people. When we are...

Dec 2023
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Manager

Value

We pay for full support, so a lot of stuff gets addressed, and we don't know how many hours those...

Dec 2023
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(0)
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Manager

Relationship, Operations

We have one primary person who has the key relationship. They may have been trained on something...

Dec 2023
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(0)
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Manager

Loyalty

We are talking about functionality that Smile Digital Health has identified, but we haven't deployed...

Dec 2023
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(0)
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Director

Relationship

Our overall experience with Smile Digital Health is good. They are a good company, and we have a...

Oct 2023
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(0)
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Director

Operations, Product

When we put the Smile Digital Health software into our environment, there were a lot of issues and a...

Oct 2023
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(0)
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Director

Relationship

We have a unique association with Smile Digital Health, but in the end, they are able to resolve...

Oct 2023
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(0)
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Director

Value

Smile Digital Health does not nickel-and-dime right away. But there are charges for some things we...

Oct 2023
||
(0)
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Analyst/Coordinator

Operations, Product

The biggest issue I have had with the vendor’s upgrades is having a bit better documentation on what...

Jul 2023
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(0)
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Analyst/Coordinator

Culture, Loyalty, Relationship

The vendor might not be telling me what exactly is coming down the pike or when they are going to...

Jul 2023
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(0)
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Analyst/Coordinator

Relationship

The vendor’s support team will get on the phone with me and work through a problem at the drop of a...

Jul 2023
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(0)
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Analyst/Coordinator

Relationship

I am not dissatisfied with what the vendor does, but they should reach out a bit more when they...

Jul 2023
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(0)
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Analyst/Coordinator

Relationship

I can reach out to high-level executives at Smile Digital Health, and they are completely engaged...

Jul 2023
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(0)
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Analyst/Coordinator

Value

Smile CDR is a very reasonably priced product currently. It is definitely worth the investment we...

Jul 2023
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(0)
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Director

Relationship, Product

There is more room to improve in Smile CDR. For instance, the vendor really struggles when they take...

Jul 2023
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(0)
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Director

Relationship

Smile Digital Health’s executives are very proactive and involved with us.

Jul 2023
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(0)
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Manager

Product

Smile CDR doesn't solve all our interoperability problems. We need an add-on. Every payer or...

Jun 2023
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(0)
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Manager

Relationship, Product

There are specific things that Smile Digital Health could improve. One of the things that they could...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Culture, Value

Smile Digital Health doesn't nickel-and-dime. The pricing is straightforward, and we probably have a...

Jun 2023
||
(0)
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 or  to see details.

Manager

Relationship

Smile Digital Health is a very good partner. They want to partner with us, and it is very difficult...

Jun 2023
||
(0)
 Thank you  Helpful

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Manager

Operations, Product

If a user has a good understanding of FHIR and uses APIs, Smile CDR is a breeze because it is...

Jun 2023
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(0)
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Manager

Loyalty, Relationship, Operations, Product

Smile Digital Health has definitely provided some guidance on what their road map looks like based...

Jun 2023
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(0)
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Manager

Relationship

Smile Digital Health is a well-oiled machine when doing upgrades or patches, but that might be...

Jun 2023
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(0)
 Thank you  Helpful

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Manager

Culture

Smile CDR is what Smile Digital Health advertises it as; however, people should never buy a product...

Jun 2023
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(0)
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Manager

Operations, Product

If there is a new implementation guide I need to implement in Smile CDR, all I have to do is...

Jun 2023
||
(0)
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VP/Other Executive

Relationship

Smile Digital Health is such a laid-back company. They are easy to work with and to get ahold of....

May 2023
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(0)
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VP/Other Executive

Product

Smile CDR is very easy to upgrade, and the quality is there.

May 2023
||
(0)
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