Telemed IQ
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Subject Expert
Schafer Jackson
Research & Sales Director
Commentary Summary
User Commentary
Overall, the technology works well. We use the system in the ED. SOC Telemed provides our telestroke...
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Where we struggle is that SOC Telemed's system is really not set up to handle specific workflows. We...
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Telemed IQ has been ideal. We have implemented it in most of our facilities. It has performed very...
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Telemed IQ is definitely part of our long-term plans. We have a lot of rural hospitals that don’t...
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I can’t think of anything that we were expecting that we didn’t get from SOC Telemed. If anything,...
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Integration has been strong with Telemed IQ. We have developed our protocols to implement to require...
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SOC Telemed has provided a high level of service. I know they are expanding to other types of...
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SOC Telemed does not nickel-and-dime. Things are pretty well defined in the contract, and there are...
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SOC Telemed is good at giving us the right number of resources. They have a large pool of physician...
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SOC Telemed has been effective. When there is an implementation or when the equipment malfunctions,...
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SOC Telemed has done a pretty reasonable job with training. Whenever we have needed assistance, they...
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Telemed IQ is the easiest platform to use. It does what we need it to do. We don't have to do much,...
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The vendor is part of the provider specialty coverage world, and they control things there. They are...
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I have had great experiences with SOC Telemed. They have been very receptive.
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We sometimes have issues with Telemed IQ. The product isn't easy to use because users have to do a...
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I wouldn't say that SOC Telemed has delivered any new technology, but we haven't had a need for that...
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We don't use a lot of the system. We just use its acute telestroke services. The system doesn't have...
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The vendor charges us for things, and those charges are expensive. The vendor sticks to our contract...
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The vendor has webinars and other things like that. They didn't do a very good job of showing us...
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Initially, we had some struggles with the product. The issues were technical for the most part....
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The thing that really frustrates our physicians is that they prefer to be contacted by phone before...
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Usually, nurses don’t have any complaints, and the physicians are really good at being patient with...
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A couple of us handle most of everything with the product. The issue could be that we are not well...
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SOC Telemed does a good job of keeping families interactive. They get the story from a patient and...
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We had a call in the past with one of the vendor's executives. We have met them and know them by...
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Telemed IQ is a huge satisfier for our providers. Their people are not required to stay at the...
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Telemed IQ sends a consult summary through fax. We are hoping to get that process to be done...
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SOC Telemed has a certain response time for our patients, and if they don’t meet that time, then...
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SOC Telemed has a lot of IT and customer support. Their IT department is readily available anytime...
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If we have any training needs, SOC Telemed is more than willing to help, but we usually we just take...
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I found NueroCall to be exceptionally well priced in the market. So much so that their competitors...
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The vendor's senior-level executives who work with the solution are carry-overs from the original...
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Telemed IQ doesn't connect with our EMR. That is its one downside.
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Early on, the executive involvement that we received from the vendor was fine. We haven't really...
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SOC Telemed is very easy to work with. We talked to various vendors, and SOC Telemed gave us a good...
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With Telemed IQ, we can deploy providers to see patients within two–three hours in both emergency...
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We do a vendor evaluation and look at what is out in the market on a fairly regular basis. After we...
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We do a lot of trainings for SOC Telemed in-house because there is not an incredible amount of...
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SOC Telemed is proactive with providing the latest technology, but they are not charging us for the...
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SOC Telemed has been really responsive to us and has continually made improvements. In terms of...
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One of SOC Telmed’s leaders is engaged with us and is always quick to rally the troops if we have...
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The improvements and outcomes we have seen in the past year have been very impressive. Every second...
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We have had a couple of instances where consultations have been delayed because of provider...
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Usually, we have to ask the vendor whether they have any training materials versus the vendor...
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We have touch-base meetings with the vendor, and the vendor schedules those. They coordinate the...
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I am the biggest fan of SOC Telemed. I have really enjoyed my relationship with them, and they have...
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I get good analytics and good data from SOC Telemed. I would say that even though there are delays,...
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Historically, SOC Telemed has documented in their own software, and the documentation has been a...
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When we first went live with Telemed IQ, SOC Telemed was definitely the leader in the market....
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I would describe SOC Telemed as an essential part of our core team, especially in specific care...
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We have not only SOC Telemed's physician input but also some of the customer service pieces. SOC...
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We do have integration with our EMR, and that has made a bit of a difference with some of the...
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If we put in a ticket, SOC Telemed is all over it. When we had some equipment issues, SOC Telemed...
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The console that we put in our EMR goes straight to SOC Telemed's Consult Coordination Center. We...
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There is a SOC Telemed slide that I send out to my team once a month as part of the feedback loop....
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SOC Telemed did a good job with training. It could have been a bit smoother, but overall, the...
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We are using Telemed IQ for off-hours alerts when we don't have a specialist available or on staff....
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Our goal is to have a relationship with SOC Telemed, but we would like to be able to utilize them...
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We have an old version of Telemed IQ. Right now, the vendor is talking about trying to help us...
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I don't know whether everyone at our organization uses the system as much as they should because...
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Telemed IQ gets high praise from the department that we purchased the system for. That department is...
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When we look at our current needs, SOC Telemed is meeting those needs. We need quick, convenient,...
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We have a very detailed contract with SOC Telemed. We negotiated our pricing up front. The price is...
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SOC Telemed does very well with implementations. There is always room for improvement, but the...
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Based on the feedback we have received, I would rate the ease of use lower. The system isn't bad,...
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SOC Telemed is doing a really good job with their operations. We meet frequently, and they actively...
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We would like to be able to use SOC Telemed's services to help with the management of patients in...
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Sometimes, the quality of SOC Telemed's consultations is lacking. SOC Telemed is not responsive to...
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Telemed IQ has streamlined our process for requesting consults. The available quality data and...
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SOC Telemed’s phone support team is excellent. They are absolutely proactive. We have a really good...
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I would like to have a direct-to-consumer option for Telemed IQ. That would be something more like...
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The durability of the system is lacking. The webcams fail, and the fact that there is no in-house...
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I would like to see telemedicine consultations for specialties and areas we don't provide coverage...
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SOC Telemed provides certain services when we don't have that coverage on-site. They are able to see...
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SOC Telemed is always very responsive. If we have challenges, they are really willing to work with...
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I would buy Telemed IQ again if we started over. If I were working at a different organization, I...
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We have challenges with Telemed IQ working. The carts are outdated; they are big and clunky. We have...
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What I like most about SOC Telemed is that they offer certain specialty services that are an...
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The fact that SOC Telemed is willing to integrate their system with our EMR really stands out. We...
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The implementation was effective, and the initial training was very helpful. When we moved online,...
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We renegotiated our contract with SOC Telemed because our original contract didn't make a lot of...
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I get no complaints about the system. SOC Telemed is very responsive, and our people are happy to...
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We don't have a good way to track consults that are done by our specialist because that person isn't...
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When it comes to integration, there is always room in our world for technical optimization. I would...
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We had some issues with the carts in the past, but I don't think we have any issues with the new...
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When we renegotiated our contract, SOC Telemed gave me buckets for the number of consults that I can...
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The vendor holds routine meetings with us to keep us updated. They have a regional sales...
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There were a couple of technical issues with one of the carts initially that we had at one of our...
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There are pretty clear parameters when the solution is queued up, so there aren't really any hidden...
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The vendor has been pretty good as we have added Telemed IQ to other hospital sites in terms of...
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SOC Telemed certainly makes every effort to keep their promises. They are supposed to respond within...
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We have to be very careful with SOC Telemed. We try to review the contracts closely. I don't think...
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We are having several issues with the system. It is hard to keep our staff members trained. When we...
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We primarily use SOC Telemed's carts. Telemed IQ also works with carts from other vendors. Telemed...
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The power of Telemed IQ is that it is easy to use. The vendor allows us to take input from the...
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We really like the Telemed IQ model because it allows us to monitor cost efficiency very well when...
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The vendor legitimately wants to help me solve problems. If there is a pricing issue, the vendor is...
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With Telemed IQ, things are much less cumbersome than they used to be. We don't have to have the...
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SOC Telemed's response time is very good. Telemed IQ is a good product for our needs.
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The biggest opportunity for SOC Telemed would be to try to consolidate a small group of providers...
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Telemed IQ serves us well. SOC Telemed owns the solution's cart and the equipment. If there is an...
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SOC Telemed provides me with regular statistics. I would like the vendor to help drive our metrics...
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SOC Telemed should consider expanding to consistently meet the measures that are needed for...
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The vendor has quality calls with us. It would be really good if the vendor could identify their own...
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When we get certain specialty patients, we automatically order certain things. We communicate that...
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The nursing staff members in the ED love Telemed IQ. They think it is really easy to use. Initially,...
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We have received our money’s worth. Telemed IQ has helped us drive outcomes with our door-to-door time....
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Our long-term plans with Telemed IQ are really up to our administration. When our contract is up, I...
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We have a great relationship with SOC Telemed. Our account person is involved and meets with me...
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On our side, we have project management, but the vendor also has project management on their side,...
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We are having some issues with making sure patients get set up for visits and are getting the...
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I would be interested in hearing a bit more about what other vendors have to offer before choosing...
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SOC Telemed broke a promise when it came to routine consults getting automatically rescheduled....
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We really haven't had much ongoing training. The project leads in the implementation could have been...
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An issue with integration is that it takes a while for Telemed IQ to receive imaging results. The...
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Different people in our facility would probably give different answers about their satisfaction with...
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In a quarter of the urgent consults in Telemed IQ, something goes wrong. One problem that we have is...
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The vendor is redoing the consult time to go down to 20 minutes, which is the standard of care. Our...
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SOC Telemed just seems to be managed chaos. I don't know whether they grew too big too quickly, but...
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Our vendor representative has really tried to be helpful. This representative has been very...
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One of the nursing supervisors said SOC Telemed is good when it works. Several of our physicians...
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When outpatient services are recommended, it is SOC Telemed's responsibility to provide a plan for...
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There are maybe some customer service aspects of our local representative. When we are on the phone,...
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We are using Telemed IQ for follow-up care. We also will use it when we have a specific health issue...
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The vendor has always been willing to work for us to find a solution that we are happy with. We buy...
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