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Telemed IQ Comments
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Subject Expert
Commentary Summary
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User Commentary
Director
I am the biggest fan of SOC Telemed. I have really enjoyed my relationship with them, and they have...
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Director
I get good analytics and good data from SOC Telemed. I would say that even though there are delays,...
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Director
Historically, SOC Telemed has documented in their own software, and the documentation has been a...
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Director
When we first went live with Telemed IQ, SOC Telemed was definitely the leader in the market....
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Analyst/Coordinator
I would describe SOC Telemed as an essential part of our core team, especially in specific care...
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Analyst/Coordinator
We have not only SOC Telemed's physician input but also some of the customer service pieces. SOC...
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Analyst/Coordinator
We do have integration with our EMR, and that has made a bit of a difference with some of the...
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Analyst/Coordinator
If we put in a ticket, SOC Telemed is all over it. When we had some equipment issues, SOC Telemed...
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Analyst/Coordinator
The console that we put in our EMR goes straight to SOC Telemed's Consult Coordination Center. We...
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Analyst/Coordinator
There is a SOC Telemed slide that I send out to my team once a month as part of the feedback loop....
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Analyst/Coordinator
SOC Telemed did a good job with training. It could have been a bit smoother, but overall, the...
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VP/Other Executive
We are using Telemed IQ for off-hours alerts when we don't have a specialist available or on staff....
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VP/Other Executive
Our goal is to have a relationship with SOC Telemed, but we would like to be able to utilize them...
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VP/Other Executive
We have an old version of Telemed IQ. Right now, the vendor is talking about trying to help us...
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CNO
I don't know whether everyone at our organization uses the system as much as they should because...
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CNO
Telemed IQ gets high praise from the department that we purchased the system for. That department is...
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Director
When we look at our current needs, SOC Telemed is meeting those needs. We need quick, convenient,...
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Director
We have a very detailed contract with SOC Telemed. We negotiated our pricing up front. The price is...
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Director
SOC Telemed does very well with implementations. There is always room for improvement, but the...
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Director
Based on the feedback we have received, I would rate the ease of use lower. The system isn't bad,...
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Director
SOC Telemed is doing a really good job with their operations. We meet frequently, and they actively...
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CEO/President
We would like to be able to use SOC Telemed's services to help with the management of patients in...
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CEO/President
Sometimes, the quality of SOC Telemed's consultations is lacking. SOC Telemed is not responsive to...
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Director
Telemed IQ has streamlined our process for requesting consults. The available quality data and...
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Director
SOC Telemed’s phone support team is excellent. They are absolutely proactive. We have a really good...
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Director
I would like to have a direct-to-consumer option for Telemed IQ. That would be something more like...
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Director
The durability of the system is lacking. The webcams fail, and the fact that there is no in-house...
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Director
I would like to see telemedicine consultations for specialties and areas we don't provide coverage...
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Director
SOC Telemed provides certain services when we don't have that coverage on-site. They are able to see...
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Director
SOC Telemed is always very responsive. If we have challenges, they are really willing to work with...
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Director
I would buy Telemed IQ again if we started over. If I were working at a different organization, I...
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Director
We have challenges with Telemed IQ working. The carts are outdated; they are big and clunky. We have...
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Director
What I like most about SOC Telemed is that they offer certain specialty services that are an...
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Director
The fact that SOC Telemed is willing to integrate their system with our EMR really stands out. We...
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Director
The implementation was effective, and the initial training was very helpful. When we moved online,...
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CMO
We renegotiated our contract with SOC Telemed because our original contract didn't make a lot of...
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CMO
I get no complaints about the system. SOC Telemed is very responsive, and our people are happy to...
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CMO
We don't have a good way to track consults that are done by our specialist because that person isn't...
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CMO
When it comes to integration, there is always room in our world for technical optimization. I would...
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CMO
We had some issues with the carts in the past, but I don't think we have any issues with the new...
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CMO
When we renegotiated our contract, SOC Telemed gave me buckets for the number of consults that I can...
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Manager
The vendor holds routine meetings with us to keep us updated. They have a regional sales...
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Manager
There were a couple of technical issues with one of the carts initially that we had at one of our...
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Manager
There are pretty clear parameters when the solution is queued up, so there aren't really any hidden...
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Manager
The vendor has been pretty good as we have added Telemed IQ to other hospital sites in terms of...
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Director
SOC Telemed certainly makes every effort to keep their promises. They are supposed to respond within...
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Director
We have to be very careful with SOC Telemed. We try to review the contracts closely. I don't think...
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Director
We are having several issues with the system. It is hard to keep our staff members trained. When we...
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VP/Other Executive
We primarily use SOC Telemed's carts. Telemed IQ also works with carts from other vendors. Telemed...
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VP/Other Executive
The power of Telemed IQ is that it is easy to use. The vendor allows us to take input from the...
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VP/Other Executive
We really like the Telemed IQ model because it allows us to monitor cost efficiency very well when...
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VP/Other Executive
The vendor legitimately wants to help me solve problems. If there is a pricing issue, the vendor is...
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Director
With Telemed IQ, things are much less cumbersome than they used to be. We don't have to have the...
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Director
SOC Telemed's response time is very good. Telemed IQ is a good product for our needs.
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Director
The biggest opportunity for SOC Telemed would be to try to consolidate a small group of providers...
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CNO
Telemed IQ serves us well. SOC Telemed owns the solution's cart and the equipment. If there is an...
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CNO
SOC Telemed provides me with regular statistics. I would like the vendor to help drive our metrics...
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Director
SOC Telemed should consider expanding to consistently meet the measures that are needed for...
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Director
The vendor has quality calls with us. It would be really good if the vendor could identify their own...
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Analyst/Coordinator
When we get certain specialty patients, we automatically order certain things. We communicate that...
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Analyst/Coordinator
The nursing staff members in the ED love Telemed IQ. They think it is really easy to use. Initially,...
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Analyst/Coordinator
We have received our money’s worth. Telemed IQ has helped us drive outcomes with our door-to-door time....
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Analyst/Coordinator
Our long-term plans with Telemed IQ are really up to our administration. When our contract is up, I...
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Analyst/Coordinator
We have a great relationship with SOC Telemed. Our account person is involved and meets with me...
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Analyst/Coordinator
On our side, we have project management, but the vendor also has project management on their side,...
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Analyst/Coordinator
We are having some issues with making sure patients get set up for visits and are getting the...
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Analyst/Coordinator
I would be interested in hearing a bit more about what other vendors have to offer before choosing...
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Analyst/Coordinator
SOC Telemed broke a promise when it came to routine consults getting automatically rescheduled....
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Analyst/Coordinator
We really haven't had much ongoing training. The project leads in the implementation could have been...
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Analyst/Coordinator
An issue with integration is that it takes a while for Telemed IQ to receive imaging results. The...
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Analyst/Coordinator
Different people in our facility would probably give different answers about their satisfaction with...
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Analyst/Coordinator
In a quarter of the urgent consults in Telemed IQ, something goes wrong. One problem that we have is...
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Analyst/Coordinator
The vendor is redoing the consult time to go down to 20 minutes, which is the standard of care. Our...
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Analyst/Coordinator
SOC Telemed just seems to be managed chaos. I don't know whether they grew too big too quickly, but...
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Analyst/Coordinator
Our vendor representative has really tried to be helpful. This representative has been very...
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Manager
One of the nursing supervisors said SOC Telemed is good when it works. Several of our physicians...
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Manager
When outpatient services are recommended, it is SOC Telemed's responsibility to provide a plan for...
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Manager
There are maybe some customer service aspects of our local representative. When we are on the phone,...
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CNO
We are using Telemed IQ for follow-up care. We also will use it when we have a specific health issue...
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CNO
The vendor has always been willing to work for us to find a solution that we are happy with. We buy...
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