Telemed IQ
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Schafer Jackson
Research Director
KLAS Research Director - Schafer Jackson
 
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User Commentary

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Director

Telemed IQ is easier to use with the latest versions; the software is more intuitive now. The video...

Jun 2022
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Director

We don't really hear about opportunities from SOC Telemed unless we ask about them. Maybe the vendor...

Jun 2022
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Director

Telemed IQ is simple to use; its user interface is very basic. The latest upgrade is almost...

Jun 2022
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Director

SOC Telemed's support team has been easy to work with and get ahold of. The vendor has been responsive....

Jun 2022
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Director

The reporting needs to be better. The reporting seems to be sporadic, so we don't get our monthly...

Jun 2022
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Director

The vendor does ultimately keep their promises. They have been very communicative about any issues...

Jun 2022
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Director

The vendor charges appropriately. We get a good service for what we pay.

Jun 2022
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Director

The product was very simple to implement. The vendor was very responsive to my IT team during the...

Jun 2022
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Director

The vendor worked very well with our IT team to do an integration into our EMR so that information...

Jun 2022
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Director

Every time I have called the support people, I have gotten an answer, and my issue has been...

Jun 2022
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Director

The data that is available through Telemed IQ is phenomenal. I love seeing the graphs. I like seeing...

Jun 2022
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Director

Telemedicine is the future of medicine, and it will grow and become more of a household thing as...

Jun 2022
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Analyst/Coordinator

SOC Telemed regularly gets on a call with us and reviews our dashboard to talk about what is going...

Apr 2022
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Analyst/Coordinator

A big selling point for me when I came on board was that SOC Telemed provided a black-belt person to...

Apr 2022
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Analyst/Coordinator

The product allows patients to have access to an expert, and patients might not otherwise have that...

Apr 2022
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Analyst/Coordinator

If we have a new team member, there is a component of the product where we need to get them the...

Apr 2022
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Analyst/Coordinator

We reduced our door-to-needle time with the product. I wouldn't say that we reduced that time...

Apr 2022
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Analyst/Coordinator

Our contract with the vendor is very specific, and they started breaking it down in certain areas....

Apr 2022
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Analyst/Coordinator

The communication from the vendor sometimes seems one-sided. I give the vendor access to the case...

Apr 2022
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Analyst/Coordinator

I tell my peers that the product is like having a doctor in a box. Users are going to have to make...

Apr 2022
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Analyst/Coordinator

There is a physician and nursing shortage right now. Some of our numbers that are tied to the...

Apr 2022
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Director

SOC Telemed isn't proactive. If we were to consult with a Telemed IQ provider while imaging was...

Apr 2022
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Director

The vendor has had some turnover with their leaders that they haven't made us aware of. We found out...

Apr 2022
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Director

The solution meets our needs, but it doesn't meet our goals when it comes to delivering patient care...

Apr 2022
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Director

Telehealth services have limitations that come with providers not being at their patients' bedsides....

Apr 2022
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Director

With Telemed IQ, we can offer 24/7 coverage for a subset of our patients. That adds an impact to our...

Apr 2022
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Director

There isn't really an opportunity for SOC Telemed to charge us for every little thing. Either we use...

Apr 2022
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Director

We have issues with our internet connectivity, and we usually have to reboot Telemed IQ before every...

Apr 2022
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Director

Our go-live for Telemed IQ didn't go very well. The system had some issues.

Apr 2022
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Director

Telemed IQ doesn't currently integrate with our EMR. It would be extremely helpful if providers...

Apr 2022
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Director

Telemed IQ is easy to use. It is simple to submit a request to receive care, and the requirements...

Apr 2022
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Director

It is difficult to call SOC Telemed's support people. We don't get an instant connection with them....

Apr 2022
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VP/Other Executive

I am not happy with SOC Telemed. We are having issues with their service. The technology is fine,...

Apr 2022
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VP/Other Executive

We have gone through several different representatives over the last six months. I have never had a...

Apr 2022
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VP/Other Executive

SOC Telemed is charging us for every little thing because somebody is not checking things on their...

Apr 2022
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VP/Other Executive

Our SOC Telemed implementation was smooth. We had a couple of carts that weren't working right away,...

Apr 2022
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VP/Other Executive

We had an issue with one of SOC Telemed’s IT staff members, and the vendor escalated the issue, so...

Apr 2022
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Director

We have seen better tracking for tPA timing.

Jan 2022
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Director

I believe we have had good outcomes with all parties for multiparty visits. On rare occasion,...

Jan 2022
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Director

Everything is working well. SOC Telemed is great to work with. For an executive, Mauricio is...

Jan 2022
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VP/Other Executive

Overall, the technology works well. We use the system in the ED. SOC Telemed provides our telestroke...

Nov 2021
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VP/Other Executive

Where we struggle is that SOC Telemed's system is really not set up to handle specific workflows. We...

Nov 2021
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Manager

Telemed IQ has been ideal. We have implemented it in most of our facilities. It has performed very...

Nov 2021
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Manager

Telemed IQ is definitely part of our long-term plans. We have a lot of rural hospitals that don’t...

Nov 2021
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Manager

I can’t think of anything that we were expecting that we didn’t get from SOC Telemed. If anything,...

Nov 2021
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Manager

Integration has been strong with Telemed IQ. We have developed our protocols to implement to require...

Nov 2021
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Manager

SOC Telemed has provided a high level of service. I know they are expanding to other types of...

Nov 2021
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Manager

SOC Telemed does not nickel-and-dime. Things are pretty well defined in the contract, and there are...

Nov 2021
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Manager

SOC Telemed is good at giving us the right number of resources. They have a large pool of physician...

Nov 2021
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Manager

SOC Telemed has been effective. When there is an implementation or when the equipment malfunctions,...

Nov 2021
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Manager

SOC Telemed has done a pretty reasonable job with training. Whenever we have needed assistance, they...

Nov 2021
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VP/Other Executive

Telemed IQ is the easiest platform to use. It does what we need it to do. We don't have to do much,...

Aug 2021
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VP/Other Executive

The vendor is part of the provider specialty coverage world, and they control things there. They are...

Aug 2021
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VP/Other Executive

I have had great experiences with SOC Telemed. They have been very receptive.

Aug 2021
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VP/Other Executive

We sometimes have issues with Telemed IQ. The product isn't easy to use because users have to do a...

Aug 2021
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VP/Other Executive

I wouldn't say that SOC Telemed has delivered any new technology, but we haven't had a need for that...

Aug 2021
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VP/Other Executive

We don't use a lot of the system. We just use its acute telestroke services. The system doesn't have...

Aug 2021
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VP/Other Executive

The vendor charges us for things, and those charges are expensive. The vendor sticks to our contract...

Aug 2021
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VP/Other Executive

The vendor has webinars and other things like that. They didn't do a very good job of showing us...

Aug 2021
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Analyst/Coordinator

Initially, we had some struggles with the product. The issues were technical for the most part....

Aug 2021
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Analyst/Coordinator

The thing that really frustrates our physicians is that they prefer to be contacted by phone before...

Aug 2021
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Analyst/Coordinator

Usually, nurses don’t have any complaints, and the physicians are really good at being patient with...

Aug 2021
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Analyst/Coordinator

A couple of us handle most of everything with the product. The issue could be that we are not well...

Aug 2021
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Analyst/Coordinator

SOC Telemed does a good job of keeping families interactive. They get the story from a patient and...

Aug 2021
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Analyst/Coordinator

We had a call in the past with one of the vendor's executives. We have met them and know them by...

Aug 2021
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Analyst/Coordinator

Telemed IQ is a huge satisfier for our providers. Their people are not required to stay at the...

Aug 2021
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Analyst/Coordinator

Telemed IQ sends a consult summary through fax. We are hoping to get that process to be done...

Aug 2021
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Analyst/Coordinator

SOC Telemed has a certain response time for our patients, and if they don’t meet that time, then...

Aug 2021
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Analyst/Coordinator

SOC Telemed has a lot of IT and customer support. Their IT department is readily available anytime...

Aug 2021
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Analyst/Coordinator

If we have any training needs, SOC Telemed is more than willing to help, but we usually we just take...

Aug 2021
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Director

I found NueroCall to be exceptionally well priced in the market. So much so that their competitors...

Jul 2021
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Director

The vendor's senior-level executives who work with the solution are carry-overs from the original...

Jul 2021
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CMO

Telemed IQ doesn't connect with our EMR. That is its one downside.

Jul 2021
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CMO

Early on, the executive involvement that we received from the vendor was fine. We haven't really...

Jul 2021
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CMO

SOC Telemed is very easy to work with. We talked to various vendors, and SOC Telemed gave us a good...

Jul 2021
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CMO

With Telemed IQ, we can deploy providers to see patients within two–three hours in both emergency...

Jul 2021
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Director

We do a vendor evaluation and look at what is out in the market on a fairly regular basis. After we...

Jul 2021
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Director

We do a lot of trainings for SOC Telemed in-house because there is not an incredible amount of...

Jul 2021
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Director

SOC Telemed is proactive with providing the latest technology, but they are not charging us for the...

Jul 2021
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Director

SOC Telemed has been really responsive to us and has continually made improvements. In terms of...

Jul 2021
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Director

One of SOC Telmed’s leaders is engaged with us and is always quick to rally the troops if we have...

Jul 2021
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Director

The improvements and outcomes we have seen in the past year have been very impressive. Every second...

Jul 2021
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Analyst/Coordinator

We have had a couple of instances where consultations have been delayed because of provider...

Jul 2021
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Analyst/Coordinator

Usually, we have to ask the vendor whether they have any training materials versus the vendor...

Jul 2021
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Analyst/Coordinator

We have touch-base meetings with the vendor, and the vendor schedules those. They coordinate the...

Jul 2021
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