Telemed IQ
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Subject Expert
Schafer Jackson
Research Director
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User Commentary
Telemed IQ is easier to use with the latest versions; the software is more intuitive now. The video...
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We don't really hear about opportunities from SOC Telemed unless we ask about them. Maybe the vendor...
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Telemed IQ is simple to use; its user interface is very basic. The latest upgrade is almost...
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SOC Telemed's support team has been easy to work with and get ahold of. The vendor has been responsive....
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The reporting needs to be better. The reporting seems to be sporadic, so we don't get our monthly...
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The vendor does ultimately keep their promises. They have been very communicative about any issues...
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The vendor charges appropriately. We get a good service for what we pay.
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The product was very simple to implement. The vendor was very responsive to my IT team during the...
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The vendor worked very well with our IT team to do an integration into our EMR so that information...
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Every time I have called the support people, I have gotten an answer, and my issue has been...
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The data that is available through Telemed IQ is phenomenal. I love seeing the graphs. I like seeing...
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Telemedicine is the future of medicine, and it will grow and become more of a household thing as...
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SOC Telemed regularly gets on a call with us and reviews our dashboard to talk about what is going...
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A big selling point for me when I came on board was that SOC Telemed provided a black-belt person to...
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The product allows patients to have access to an expert, and patients might not otherwise have that...
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If we have a new team member, there is a component of the product where we need to get them the...
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We reduced our door-to-needle time with the product. I wouldn't say that we reduced that time...
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Our contract with the vendor is very specific, and they started breaking it down in certain areas....
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The communication from the vendor sometimes seems one-sided. I give the vendor access to the case...
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I tell my peers that the product is like having a doctor in a box. Users are going to have to make...
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There is a physician and nursing shortage right now. Some of our numbers that are tied to the...
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SOC Telemed isn't proactive. If we were to consult with a Telemed IQ provider while imaging was...
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The vendor has had some turnover with their leaders that they haven't made us aware of. We found out...
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The solution meets our needs, but it doesn't meet our goals when it comes to delivering patient care...
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Telehealth services have limitations that come with providers not being at their patients' bedsides....
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With Telemed IQ, we can offer 24/7 coverage for a subset of our patients. That adds an impact to our...
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There isn't really an opportunity for SOC Telemed to charge us for every little thing. Either we use...
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We have issues with our internet connectivity, and we usually have to reboot Telemed IQ before every...
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Our go-live for Telemed IQ didn't go very well. The system had some issues.
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Telemed IQ doesn't currently integrate with our EMR. It would be extremely helpful if providers...
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Telemed IQ is easy to use. It is simple to submit a request to receive care, and the requirements...
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It is difficult to call SOC Telemed's support people. We don't get an instant connection with them....
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I am not happy with SOC Telemed. We are having issues with their service. The technology is fine,...
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We have gone through several different representatives over the last six months. I have never had a...
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SOC Telemed is charging us for every little thing because somebody is not checking things on their...
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Our SOC Telemed implementation was smooth. We had a couple of carts that weren't working right away,...
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We had an issue with one of SOC Telemed’s IT staff members, and the vendor escalated the issue, so...
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We have seen better tracking for tPA timing.
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I believe we have had good outcomes with all parties for multiparty visits. On rare occasion,...
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Everything is working well. SOC Telemed is great to work with. For an executive, Mauricio is...
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Overall, the technology works well. We use the system in the ED. SOC Telemed provides our telestroke...
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Where we struggle is that SOC Telemed's system is really not set up to handle specific workflows. We...
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Telemed IQ has been ideal. We have implemented it in most of our facilities. It has performed very...
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Telemed IQ is definitely part of our long-term plans. We have a lot of rural hospitals that don’t...
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I can’t think of anything that we were expecting that we didn’t get from SOC Telemed. If anything,...
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Integration has been strong with Telemed IQ. We have developed our protocols to implement to require...
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SOC Telemed has provided a high level of service. I know they are expanding to other types of...
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SOC Telemed does not nickel-and-dime. Things are pretty well defined in the contract, and there are...
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SOC Telemed is good at giving us the right number of resources. They have a large pool of physician...
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SOC Telemed has been effective. When there is an implementation or when the equipment malfunctions,...
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SOC Telemed has done a pretty reasonable job with training. Whenever we have needed assistance, they...
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Telemed IQ is the easiest platform to use. It does what we need it to do. We don't have to do much,...
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The vendor is part of the provider specialty coverage world, and they control things there. They are...
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I have had great experiences with SOC Telemed. They have been very receptive.
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We sometimes have issues with Telemed IQ. The product isn't easy to use because users have to do a...
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I wouldn't say that SOC Telemed has delivered any new technology, but we haven't had a need for that...
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We don't use a lot of the system. We just use its acute telestroke services. The system doesn't have...
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The vendor charges us for things, and those charges are expensive. The vendor sticks to our contract...
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The vendor has webinars and other things like that. They didn't do a very good job of showing us...
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Initially, we had some struggles with the product. The issues were technical for the most part....
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The thing that really frustrates our physicians is that they prefer to be contacted by phone before...
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Usually, nurses don’t have any complaints, and the physicians are really good at being patient with...
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A couple of us handle most of everything with the product. The issue could be that we are not well...
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SOC Telemed does a good job of keeping families interactive. They get the story from a patient and...
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We had a call in the past with one of the vendor's executives. We have met them and know them by...
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Telemed IQ is a huge satisfier for our providers. Their people are not required to stay at the...
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Telemed IQ sends a consult summary through fax. We are hoping to get that process to be done...
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SOC Telemed has a certain response time for our patients, and if they don’t meet that time, then...
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SOC Telemed has a lot of IT and customer support. Their IT department is readily available anytime...
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If we have any training needs, SOC Telemed is more than willing to help, but we usually we just take...
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I found NueroCall to be exceptionally well priced in the market. So much so that their competitors...
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The vendor's senior-level executives who work with the solution are carry-overs from the original...
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Telemed IQ doesn't connect with our EMR. That is its one downside.
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Early on, the executive involvement that we received from the vendor was fine. We haven't really...
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SOC Telemed is very easy to work with. We talked to various vendors, and SOC Telemed gave us a good...
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With Telemed IQ, we can deploy providers to see patients within two–three hours in both emergency...
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We do a vendor evaluation and look at what is out in the market on a fairly regular basis. After we...
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We do a lot of trainings for SOC Telemed in-house because there is not an incredible amount of...
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SOC Telemed is proactive with providing the latest technology, but they are not charging us for the...
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SOC Telemed has been really responsive to us and has continually made improvements. In terms of...
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One of SOC Telmed’s leaders is engaged with us and is always quick to rally the troops if we have...
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The improvements and outcomes we have seen in the past year have been very impressive. Every second...
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We have had a couple of instances where consultations have been delayed because of provider...
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Usually, we have to ask the vendor whether they have any training materials versus the vendor...
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We have touch-base meetings with the vendor, and the vendor schedules those. They coordinate the...
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