Tell us about you

Work Email required

Organization required

First Name required

Last Name required

Job Title required

Phone required (###) ###-####, or int ######...

City required

State/Province required

Tell us about your organization

error messages will go here...

Looks like we’re already familiar with you!

Please press next to continue with the survey.

Looks like we’re already familiar with you!

According to your account type you are not eligible to take surveys at this time. If this is a mistake, please contact KLAS.

If you are trying to access KLAS research data and reports, an email has been sent to   with a link to login.

If the email doesn't appear in your inbox, ask your IT department to add KLASresearch.com to your company spam filter's "whitelist", and check your email's spam folder.

Membership Commitment

In exchange for giving their feedback, healthcare providers can create an account to get access to industry reports, user commentary, and real-time ratings.

By submitting your account request, you are engaged in patient care as either an employee (or contractor) of your provider organization and that you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically.

To learn more about how we process and protect your personal data, you may view our Privacy policy.

By submitting your account request, you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically. To learn more about how we process and protect your personal data, you may view our Privacy policy.

By submitting your account request, you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically.

To learn more about how we process and protect your personal data, you may view our Privacy policy.

 

To learn more about how we process and protect your personal data, you may view our Privacy policy.

 

To learn more about how we process and protect your personal data, you may view our Privacy policy.

Thank You! Your information was submitted successfully!

Next Steps - An email has been sent to . Please follow its instructions to verify your email, and login.

If the email doesn't appear in your inbox, try asking your IT department to add KLASresearch.com to your company spam filter's "whitelist", and checking your email's spam folder.

Thank You! Your information was submitted successfully!

Next Steps - A KLAS representative will contact you to discuss working with KLAS, typically within 24 to 48 hours.

If you have any further questions please contact info@klasresearch.com or 1-800-920-4109.

Surprise! Looks like we already have an account for you.

An email has been sent to blah@blah.com with a link to login.

If the email doesn't appear in your inbox, try asking your IT department to add KLASresearch.com to your company spam filter's "whitelist", and checking your email's spam folder.

Thank you !

Access info about Virtual Care Platforms (Non-EMR) on your dashboard or bookmark under

(Your Products / Your Organization's Products)


Telemed IQ Comments
Filtered view: All

KLAS Research & Sales Director - Schafer Jackson
Subject Expert

Schafer Jackson

Research & Sales Director

schafer.jackson@klasresearch.com

 
View Advanced Filters
Advanced Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
Comment Categories

Featured  Report

Preferences

   Bookmark

Commentary Summary

Positive
##%
Neither
##%
Negative
##%

Thank you !

Access info about Virtual Care Platforms (Non-EMR) on your dashboard or bookmark under

(Your Products / Your Organization's Products)

Want to see full details?

User Commentary

Sort by

Director

I am the biggest fan of SOC Telemed. I have really enjoyed my relationship with them, and they have...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I get good analytics and good data from SOC Telemed. I would say that even though there are delays,...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Historically, SOC Telemed has documented in their own software, and the documentation has been a...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

When we first went live with Telemed IQ, SOC Telemed was definitely the leader in the market....

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

I would describe SOC Telemed as an essential part of our core team, especially in specific care...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

We have not only SOC Telemed's physician input but also some of the customer service pieces. SOC...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

We do have integration with our EMR, and that has made a bit of a difference with some of the...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

If we put in a ticket, SOC Telemed is all over it. When we had some equipment issues, SOC Telemed...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The console that we put in our EMR goes straight to SOC Telemed's Consult Coordination Center. We...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

There is a SOC Telemed slide that I send out to my team once a month as part of the feedback loop....

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

SOC Telemed did a good job with training. It could have been a bit smoother, but overall, the...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

We are using Telemed IQ for off-hours alerts when we don't have a specialist available or on staff....

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Our goal is to have a relationship with SOC Telemed, but we would like to be able to utilize them...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

We have an old version of Telemed IQ. Right now, the vendor is talking about trying to help us...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CNO

I don't know whether everyone at our organization uses the system as much as they should because...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CNO

Telemed IQ gets high praise from the department that we purchased the system for. That department is...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

When we look at our current needs, SOC Telemed is meeting those needs. We need quick, convenient,...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We have a very detailed contract with SOC Telemed. We negotiated our pricing up front. The price is...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

SOC Telemed does very well with implementations. There is always room for improvement, but the...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Based on the feedback we have received, I would rate the ease of use lower. The system isn't bad,...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

SOC Telemed is doing a really good job with their operations. We meet frequently, and they actively...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

We would like to be able to use SOC Telemed's services to help with the management of patients in...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Sometimes, the quality of SOC Telemed's consultations is lacking. SOC Telemed is not responsive to...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Telemed IQ has streamlined our process for requesting consults. The available quality data and...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

SOC Telemed’s phone support team is excellent. They are absolutely proactive. We have a really good...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I would like to have a direct-to-consumer option for Telemed IQ. That would be something more like...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The durability of the system is lacking. The webcams fail, and the fact that there is no in-house...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I would like to see telemedicine consultations for specialties and areas we don't provide coverage...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

SOC Telemed provides certain services when we don't have that coverage on-site. They are able to see...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

SOC Telemed is always very responsive. If we have challenges, they are really willing to work with...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I would buy Telemed IQ again if we started over. If I were working at a different organization, I...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We have challenges with Telemed IQ working. The carts are outdated; they are big and clunky. We have...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

What I like most about SOC Telemed is that they offer certain specialty services that are an...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The fact that SOC Telemed is willing to integrate their system with our EMR really stands out. We...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The implementation was effective, and the initial training was very helpful. When we moved online,...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CMO

We renegotiated our contract with SOC Telemed because our original contract didn't make a lot of...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CMO

I get no complaints about the system. SOC Telemed is very responsive, and our people are happy to...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CMO

We don't have a good way to track consults that are done by our specialist because that person isn't...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CMO

When it comes to integration, there is always room in our world for technical optimization. I would...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CMO

We had some issues with the carts in the past, but I don't think we have any issues with the new...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CMO

When we renegotiated our contract, SOC Telemed gave me buckets for the number of consults that I can...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The vendor holds routine meetings with us to keep us updated. They have a regional sales...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

There were a couple of technical issues with one of the carts initially that we had at one of our...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

There are pretty clear parameters when the solution is queued up, so there aren't really any hidden...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The vendor has been pretty good as we have added Telemed IQ to other hospital sites in terms of...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

SOC Telemed certainly makes every effort to keep their promises. They are supposed to respond within...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We have to be very careful with SOC Telemed. We try to review the contracts closely. I don't think...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We are having several issues with the system. It is hard to keep our staff members trained. When we...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

We primarily use SOC Telemed's carts. Telemed IQ also works with carts from other vendors. Telemed...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

The power of Telemed IQ is that it is easy to use. The vendor allows us to take input from the...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

We really like the Telemed IQ model because it allows us to monitor cost efficiency very well when...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

The vendor legitimately wants to help me solve problems. If there is a pricing issue, the vendor is...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

With Telemed IQ, things are much less cumbersome than they used to be. We don't have to have the...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

SOC Telemed's response time is very good. Telemed IQ is a good product for our needs.

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The biggest opportunity for SOC Telemed would be to try to consolidate a small group of providers...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CNO

Telemed IQ serves us well. SOC Telemed owns the solution's cart and the equipment. If there is an...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CNO

SOC Telemed provides me with regular statistics. I would like the vendor to help drive our metrics...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

SOC Telemed should consider expanding to consistently meet the measures that are needed for...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The vendor has quality calls with us. It would be really good if the vendor could identify their own...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

When we get certain specialty patients, we automatically order certain things. We communicate that...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The nursing staff members in the ED love Telemed IQ. They think it is really easy to use. Initially,...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

We have received our money’s worth. Telemed IQ has helped us drive outcomes with our door-to-door time....

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Our long-term plans with Telemed IQ are really up to our administration. When our contract is up, I...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

We have a great relationship with SOC Telemed. Our account person is involved and meets with me...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

On our side, we have project management, but the vendor also has project management on their side,...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

We are having some issues with making sure patients get set up for visits and are getting the...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

I would be interested in hearing a bit more about what other vendors have to offer before choosing...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

SOC Telemed broke a promise when it came to routine consults getting automatically rescheduled....

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

We really haven't had much ongoing training. The project leads in the implementation could have been...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

An issue with integration is that it takes a while for Telemed IQ to receive imaging results. The...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Different people in our facility would probably give different answers about their satisfaction with...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

In a quarter of the urgent consults in Telemed IQ, something goes wrong. One problem that we have is...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The vendor is redoing the consult time to go down to 20 minutes, which is the standard of care. Our...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

SOC Telemed just seems to be managed chaos. I don't know whether they grew too big too quickly, but...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Our vendor representative has really tried to be helpful. This representative has been very...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

One of the nursing supervisors said SOC Telemed is good when it works. Several of our physicians...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

When outpatient services are recommended, it is SOC Telemed's responsibility to provide a plan for...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

There are maybe some customer service aspects of our local representative. When we are on the phone,...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CNO

We are using Telemed IQ for follow-up care. We also will use it when we have a specific health issue...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CNO

The vendor has always been willing to work for us to find a solution that we are happy with. We buy...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF