State Collection Service Extended Business Office Commentary
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Subject Expert
Mollie Hunt
Research Director
Commentary Summary
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User Commentary
Relationship
Our relationship with the firm goes back several years, and there have been some regulatory changes...
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Relationship
The customer support we get from State Collection Service is solid. I get immediate responses from...
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Services, Services, Services
In collection-type rules in general, there is turnover. I think State Collection Service does a lot...
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Relationship, Relationship, Relationship
State Collection Service acts as a close partner. There is frequent communication between our...
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Relationship, Relationship
The firm openly communicates with us, and my team works directly with them. One of my team members...
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Relationship, Relationship
I get monthly reports from the firm, and in their emails, they offer a brief phone call to go over...
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Services
The firm does a thing that not all of us want to do. Nobody wants to contact patients because they...
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Relationship, Relationship, Services, Services
The firm has strong analytics, so they know which accounts to work on and when to work them. They...
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Loyalty, Loyalty, Relationship, Relationship
The recoveries from the firm have been streaky. They go several months in a row beating their...
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Relationship, Relationship
There have been times in the recent past when the firm has not passed their quality scores. When...
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Relationship, Relationship
If all the tools were there, then the firm could convert data into the good conversations we need....
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Loyalty, Loyalty, Relationship, Relationship
The firm needs to provide call recordings more promptly and give us access to the call recordings so...
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Relationship, Relationship
Besides not talking to us about the call recording, the firm is generally responsive. There are...
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Services, Services, Services
My sentiment toward offshoring the services is highly negative because for the area of extended...
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Value, Value, Value
The firm doesn’t avoid charging for every little thing. With the pricing structure of the firm, we...
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Relationship, Relationship, Relationship, Operations, Operations, Operations
State Collection Service ensures that their team is trained completely before the staff is onboarded...
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Loyalty, Loyalty, Loyalty
Because of a merger, our extended business office area is going to another vendor. That is not...
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Relationship, Relationship
State Collection Service is very easy to work with. They are available. They respond in a timely...
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Relationship, Relationship
Anytime we get a new firm, the process is like dating and marriage. There are things that we need to...
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Relationship, Relationship, Operations
We have a routine meeting with the firm, and they provide a reporting package. All firms dump...
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Loyalty, Loyalty, Relationship, Relationship, Services, Services
State Collection Service is consistent in their performance, but they are continuing to grow, and...
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Relationship, Relationship
The firm reaches out a bit. They are communicative about their issues. When we have problems, we can...
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Value, Value
With our latest contract, we probably weren't very aggressive, and we are getting somewhat...
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Relationship, Relationship
State Collection Service is pretty responsive to the questions that we ask if processes need to be...
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Relationship, Relationship
Some feedback I would give to State Collection Service would be to initiate more innovative ideas....
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Relationship, Relationship
State Collection Service does a good job with our customer service; they take care of our clients...
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Relationship, Relationship, Operations, Operations
We would like to see State Collection Service provide additional training or oversight for their...
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Relationship
State Collection Service is very customer focused and responsive to our needs. They have been...
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Relationship, Relationship
What I like the most about State Collection Service is that we meet regularly, but the meetings are...
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Relationship, Relationship, Services, Services
We meet regularly with State Collection Service, and everything is going very smoothly. That is not...
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Value, Value
The State Collection Service team is capable of a lot more than what my facility is utilizing them...
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Relationship, Relationship, Relationship, Value, Value, Value
In general, State Collection Service does a good job. They tend to be very responsive. We have...
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Relationship, Relationship, Relationship, Value, Value, Value
The firm is constantly seeking to improve their technology to maximize the files they receive from...
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Operations, Services, Services, Services
State Collection Service could work on their follow-up and reporting. Because of how they import the...
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Operations, Value
It is difficult to differentiate between the payments that were based on the firm’s efforts, the...
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Operations, Services, Services, Services
Things with State Collection Service are good but not great because there are times when we provide...
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Relationship, Relationship
State Collection Service is very supportive and knowledgeable. They push to make sure that they get...
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Relationship, Relationship
The firm is great at providing solutions as much as they can, especially in terms of technology....
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Relationship, Relationship, Services, Services
State Collection Service goes through people pretty quickly.
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Relationship, Relationship, Relationship, Relationship
At one point, the firm told me that someone would call me back, but no one did. That is a training...
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Relationship, Relationship, Operations, Operations, Services, Services, Services, Services
The firm has texting capabilities, but getting that started is difficult. They have kept their...
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Relationship, Relationship, Relationship
The biggest difference the firm’s services have made would be them taking on phone calls as a call...
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Relationship, Relationship, Relationship, Operations
I can't think of anything I have asked the firm to do that they have just said no to. They are a...
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Relationship, Relationship, Relationship, Services
The firm knows their role in collections, and they have access to our system and can talk to our...
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Relationship, Relationship, Relationship, Relationship
There have been times when we have wanted something and the firm didn’t come to us. We had to...
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Relationship, Relationship, Relationship, Services, Services, Services
The firm’s services are getting better. They have worked out some of the bugs, and a lot of the...
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