Provider (formerly Cactus/IntelliSoft)
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Niel Oscarson
Customer Insights Director
KLAS Customer Insights Director - Niel Oscarson
 
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User Commentary

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Analyst/Coordinator

We had an incident that led to us losing our entire database, and we were very upset with symplr....

Apr 2022
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Analyst/Coordinator

IntelliCred kept me on track with all the providers. The tracking system was good.

Apr 2022
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Analyst/Coordinator

With IntelliCred, we could only have one user, and we needed to upgrade so that multiple individuals...

Apr 2022
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Manager

I really like IntelliCred; it works very well and is easy to use. The system is very reliable, and I...

Mar 2022
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Manager

The vendor does not nickel-and-dime us. We have an annual maintenance agreement, and we pay one time...

Mar 2022
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Manager

The web crawling service is a great idea, and it would be amazing if we could get that working, but...

Mar 2022
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Manager

If I have issues or need something more complex with the data, symplr’s support team is right on top...

Mar 2022
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Manager

symplr’s online application for providers is not very intuitive and user friendly. It would be nice...

Mar 2022
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Manager

I hope that our organization won't ever leave the system. IntelliCred is very ingrained into our...

Mar 2022
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Manager

IntelliCred is a self-driven system. We never have to deal with symplr unless we have issues. We...

Mar 2022
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Manager

On the medical staff side of the system, there is a function that automatically checks a provider's...

Mar 2022
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Manager

There have been instances where symplr has proactively emailed us about a problem. However, there...

Mar 2022
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Manager

IntelliCred has had a tremendous effect on our processes. It took our process from being completely...

Mar 2022
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Director

The reporting is my favorite part of the system because I am able to create my own queries, slice...

Mar 2022
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Manager

The vendor keeps their promises now. We had a period of time when I wouldn't have been able to say...

Mar 2022
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Manager

It would be nice to have more focused training. The trainer we had was all over the place. We left...

Mar 2022
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Manager

Overall, the system is great. A lot of my dissatisfaction comes from us trying to automate based on...

Mar 2022
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Manager

We have a customer solution specialist from the vendor that we can reach out to if something isn't...

Mar 2022
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VP/Other Executive

IntelliCred doesn't really integrate with anything. It is completely separate. We use email as a way...

Mar 2022
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Analyst/Coordinator

We have rolled out a workflow for the providers to go in and complete the portals, but the providers...

Mar 2022
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Analyst/Coordinator

For the most part, the vendor is really good when we suggest tweaks. Some things have been delayed...

Mar 2022
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Analyst/Coordinator

We are in the process of utilizing IntelliCred more. We are still learning a lot. We had the system...

Mar 2022
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Analyst/Coordinator

Once we went to a web version of IntelliCred, that helped us add our office managers so they could...

Mar 2022
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Analyst/Coordinator

We have a basic contract, and I know what is in our contract. Whenever we have an issue, symplr...

Mar 2022
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Analyst/Coordinator

We never have any issues when symplr does upgrades. They seem to roll out pretty smoothly. For the...

Mar 2022
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Analyst/Coordinator

I have my main contact, and that person can run issues up the ladder through different departments....

Mar 2022
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CIO

Cactus' software has always been one of the leading credentialing tools. We are okay with that tool...

Mar 2022
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CIO

symplr is retiring the on-premises legacy API software. But they are jacking up the prices big time...

Mar 2022
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Analyst/Coordinator

The support person I talk to from symplr is wonderful. If we have to call symplr with issues, they...

Mar 2022
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Manager

When the vendor is introducing a new product or module within the system, they should be up front...

Mar 2022
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Manager

Lately, there have been a lot of hidden costs and challenges with the electronic applications, and...

Mar 2022
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Director

IntelliCred has been a good product for the organization for automating provider data. The...

Feb 2022
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Director

Some tasks are cumbersome. Report writing and application automation have been pain points.

Feb 2022
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Manager

Recently, symplr decided that they could not support credit card payments for the NPDB; symplr said...

Feb 2022
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Manager

We have a standard contract with symplr. When we renew the contract, the cost might go up a bit....

Feb 2022
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Manager

We aren't implementing anything new. symplr has pushed new builds to us, but that process involves...

Feb 2022
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Manager

The support was better before symplr bought IntelliSoft, and I think that is because symplr is...

Feb 2022
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Manager

symplr is one of the few vendors that will work with us to make things easier and to help us...

Feb 2022
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Manager

I am not very familiar with symplr’s internal structure. However, I can reach out to people there,...

Feb 2022
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Manager

I think symplr keeps their promises to the best of their ability, but I don't have any experience...

Feb 2022
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Manager

I am more than happy to refer IntelliCred to others. I have spoken candidly with individuals about...

Feb 2022
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Manager

I don't think anybody is perfect, and some things are never as great as we want them to be. But...

Feb 2022
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Manager

The systems have enough synergy because they are all under the same parent company, but the...

Feb 2022
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Manager

The vendor’s support teams are generally good, but symplr needs to start talking to their clients...

Feb 2022
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Manager

When we initially installed the product, I told the vendor what I needed, and they catered the...

Feb 2022
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Director

The vendor's rates are negotiable. The vendor has been open to the conversation, but I am certainly...

Feb 2022
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Director

I haven’t had any additional training, and the initial training wasn’t helpful. The basis for the...

Feb 2022
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Director

The vendor hasn’t brought us a whole lot of new technology. They have some things that are still...

Feb 2022
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Director

Our implementation was a while ago, so the vendor might have better processes by now. But we needed...

Feb 2022
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Director

My account representative schedules regular touchpoints and connects me with specialists for...

Feb 2022
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Manager

The support from symplr is outstanding. They have one of the best support structures in the...

Feb 2022
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Manager

We haven't turned on a lot of features in IntelliApp because we haven’t had time to implement them....

Feb 2022
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Manager

When Cactus Software merged with symplr, a lot of Cactus Software's employees moved. They have new...

Feb 2022
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Manager

In 12 months, we hope that our overall satisfaction with symplr will go up. They are having a lot of...

Feb 2022
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Manager

I like symplr's software. It is easy to use. If users have access to all of the vendor's modules and...

Feb 2022
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Manager

symplr has grown horizontally, so they have breadth, but they are losing content expertise for the...

Feb 2022
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Manager

We like the product, but we don't feel like the vendor's acquisition has improved the product or...

Feb 2022
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Manager

Some of the user experience could be fine-tuned a little and a little more user friendly. We had...

Feb 2022
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Manager

I like IntelliCred because a lot of credentialing software companies don't give me the ability to...

Feb 2022
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Manager

When I have had issues that have needed to be escalated, the vendor has been able to come through...

Feb 2022
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Manager

I would not buy this product again because of its difficulty interfacing with another vendor's...

Feb 2022
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Manager

We thought we would talk with the vendor about some work that we wanted to have done. We set a time...

Feb 2022
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Manager

The product has the capability to drive outcomes, but we don't have sufficient training to actually...

Feb 2022
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Manager

symplr is inconsistent with their service. There are certain people there that know things and...

Feb 2022
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Analyst/Coordinator

I don't think I have ever been hit with any extra costs from symplr. There are many things that I...

Feb 2022
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Analyst/Coordinator

There are some self-directed modules and videos that I can watch for training. Many of them are...

Feb 2022
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Analyst/Coordinator

I don't get a lot of communications from symplr other than the notices we have gotten now and then...

Feb 2022
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Analyst/Coordinator

There is a very light need for executive involvement from symplr. I haven't really ever had to reach...

Feb 2022
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Manager

It would be nice to see a newsletter from the vendor or have something that could tell us about...

Feb 2022
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Manager

I really like the product, but I think that the vendor could make its user experience a little...

Feb 2022
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Manager

When I reach out to the vendor to ask them to fix or update things and add functionality, I don't...

Feb 2022
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Manager

There were some really unnecessary steps with our upgrades that should have been automatically done...

Feb 2022
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Manager

There are some functions in the platform that are more manual, and I thought those would have been...

Feb 2022
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Manager

The vendor is really easy to communicate with, and they take our suggestions seriously. They are...

Feb 2022
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Manager

The vendor tries to keep things going. They could provide better education and training on what the...

Feb 2022
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Manager

When doing implementations, the vendor could improve the ease of customer updates. We had to...

Feb 2022
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Manager

So far, the system hasn't done a good job of supporting our integration goals. Our satisfaction in a...

Feb 2022
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Manager

There are some things that I would like the system to do that it doesn't do. If I were to start...

Feb 2022
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Manager

The vendor nickel-and-dimes us a lot. We have to buy modules and extra extensions. There are parts...

Feb 2022
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Manager

symplr sometimes struggles to keep up with necessary things. They always keep their promises in the...

Feb 2022
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Manager

The system's user interface is pretty customizable and easy to use. That is nice. There are things...

Feb 2022
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Manager

The system could be better with things like reports and audits. There are more regulations coming...

Feb 2022
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Manager

As a leader, I would like to be able to have more leadership functionality in the platform with...

Feb 2022
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Manager

symplr needs to be aware of the regulations that organizations have to follow. In order for us to...

Feb 2022
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Physician

From what I have seen, the system is not supporting us very efficiently. I can’t think of any...

Feb 2022
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Physician

The vendor does not keep promises. They don’t meet deadlines, and they overpromise and underdeliver....

Feb 2022
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Physician

The vendor charges for everything, and everything is expensive and comes with an additional charge....

Feb 2022
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Physician

We can never get our upgrades. We have to get our upgrades to really get training on the system, and...

Feb 2022
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Physician

So many of our downstream systems are connected to symplr's system, so while the integration is...

Feb 2022
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Physician

We are still very much paper based, and part of the challenge in moving to more electronic workflows...

Feb 2022
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Analyst/Coordinator

We upgraded the system, and we were excited about some new things that came with that upgrade....

Feb 2022
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Analyst/Coordinator

We moved from the basic version of the solution to its online version. That improved things a lot....

Feb 2022
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Analyst/Coordinator

We had frequent calls with the vendor during our installation process. symplr had a lot of turnover...

Feb 2022
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Analyst/Coordinator

We had to negotiate with symplr because they wanted to add some charges. They eventually agreed to...

Feb 2022
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Analyst/Coordinator

The vendor is very responsive when we call them with questions.

Feb 2022
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Director

I was used to another product, and when I started using IntelliCred, I thought it really needed help...

Jan 2022
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Director

When I call the vendor with an issue, they are able to explain things and walk me through things. I...

Jan 2022
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Director

I would tell a peer to make sure that they spend their time wisely picking the software they need...

Jan 2022
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Director

IntelliCred is not compatible with our EMR and other systems for data to flow through, so we are...

Jan 2022
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Analyst/Coordinator

A while back, we decided to upgrade the system, so now we are on the web-based version. We started...

Jan 2022
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Analyst/Coordinator

If I were in charge of the purchasing decision, I would probably not buy the system again, although...

Jan 2022
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Analyst/Coordinator

symplr says that they hope to have certain things resolved by a certain date, but a lot of the dates...

Jan 2022
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Analyst/Coordinator

symplr sent a team to do training when we were going from one program to the next. There were...

Jan 2022
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Analyst/Coordinator

Right now, a lot of things in the product aren't functioning. For example, I can't query another...

Jan 2022
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Analyst/Coordinator

The product definitely helps with organization really well. When other users take the time to look...

Jan 2022
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Analyst/Coordinator

I find the product to be fairly easy to use. There are definitely things that I may not do a lot...

Jan 2022
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Analyst/Coordinator

I have only needed support from symplr a few times, and it has never taken too long for the vendor...

Jan 2022
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Manager

Our organization rolled out an electronic application for initial appointments and reappointments,...

Jan 2022
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Manager

We receive training from symplr over the phone. The training would be better if symplr had webinars...

Jan 2022
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Manager

The system does what it is supposed to do, but it doesn't do what we want it to do. I would like...

Jan 2022
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Manager

The system only integrates with our EMR. The integration is okay, but both systems can't talk to...

Jan 2022
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Manager

Having the privileges online and loaded in the system has been very helpful. The vendor recently...

Jan 2022
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Director

symplr's ongoing training is really good. We pay for the training, but symplr's advisors are good,...

Jan 2022
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Director

The product isn't as user friendly as it could be, and there aren't many tools readily available. We...

Jan 2022
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Director

The contract management piece is very good. We like the query reports and the flat file options....

Jan 2022
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Director

The next version of the system will be web based, and that will allow us to move documents easily in...

Jan 2022
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Director

We have some challenges with symplr's support. It is inconsistent at times. symplr is not very...

Jan 2022
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Manager

As much as symplr frustrates me sometimes, their solution is still viable, and we would buy it again...

Jan 2022
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Manager

symplr's implementation services for upgrades have gone well. symplr has been very helpful and has...

Jan 2022
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Manager

symplr's customer service has gone downhill. We are hard pressed to call and immediately get a...

Jan 2022
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Manager

One of the biggest issues with the system is saving files to the system. We can't just copy files...

Jan 2022
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Manager

We purchased reporting functionality from symplr that turned out to be more cumbersome than I...

Jan 2022
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VP/Other Executive

I haven't noticed any differences or upgrades to the system.

Jan 2022
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VP/Other Executive

The symplr executives are involved. I have had one of them visit me. Overall, the service in the...

Jan 2022
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Manager

I would not buy the system again because it is geared toward provider enrollment more than...

Jan 2022
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Manager

One of my biggest struggles with the system is the reports. The process to do queries and reports...

Jan 2022
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Director

The responsibility to communicate with the vendor falls on me because they don’t call and tell us...

Jan 2022
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Director

I think the vendor could meet our long-term needs if we could sit down and chat. Once we get some...

Jan 2022
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Director

The vendor charges for every module, and that eventually gets expensive. I don't know whether the...

Jan 2022
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Director

The product upgrades seem to be seamless. I don't think we have any issues with them.

Jan 2022
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Director

The product is simple except when it comes to reporting. The reporting is a little quirky. We need...

Jan 2022
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Director

The vendor is short staffed because of the pandemic, so now it takes a couple of days for them to...

Jan 2022
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Director

Depending on what a peer needed the system for, I would recommend it. If they wanted more advanced...

Jan 2022
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Manager

With the changing of hands, it seems like Cactus was trying to spread themselves out and do more...

Dec 2021
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Manager

There is a real lack of automation in the product. Anytime we want to customize something, it is...

Dec 2021
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Manager

The technology is far below other vendors in the space. symplr is way behind with their workflows in...

Dec 2021
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Manager

The symplr support does fine when they can answer questions. Sometimes, things are complicated, but...

Dec 2021
||
(0)
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Manager

Initially, we weren't happy with symplr's inability to meet our needs. symplr wouldn't follow up...

Dec 2021
||
(0)
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VP/Other Executive

The system as a whole could work better to meet the needs of our organization. IntelliCred has a...

Dec 2021
||
(0)
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VP/Other Executive

Something that has been excellent is the security involved in the system. We have had no issues with...

Dec 2021
||
(0)
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VP/Other Executive

IntelliCred helps us stay organized and provide tracking, but the software could use many...

Dec 2021
||
(0)
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VP/Other Executive

I am always looking for something that will help us become more efficient. symplr is not necessarily...

Dec 2021
||
(0)
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VP/Other Executive

The vendor's expectations were laid out from the start, so we were aware of the charges that would...

Dec 2021
||
(0)
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VP/Other Executive

The vendor is very responsive, and they are constantly providing updates and upgrades to the system....

Dec 2021
||
(0)
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VP/Other Executive

The vendor has a great online portal where they constantly monitor and update the training modules...

Dec 2021
||
(0)
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VP/Other Executive

The vendor is responsive, but I don't really reach out to them because I know that there is no money...

Dec 2021
||
(0)
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VP/Other Executive

The system has a lot of capabilities, but it is not necessarily intuitive for brand-new users...

Dec 2021
||
(0)
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Manager

When I ran reports in the product, I had to click multiple things multiple times. It was ridiculous....

Dec 2021
||
(0)
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Manager

We are at the point where we are done with the product. But I think that the vendor is trying to...

Dec 2021
||
(0)
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Manager

The vendor's support was hit or miss. When we called their help desk, some people were happy to be...

Dec 2021
||
(0)
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Manager

We were paying for the system, but we had people doing the same work manually, so the product didn't...

Dec 2021
||
(0)
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Manager

We were able to make assignments for providers when applications would come in for different...

Dec 2021
||
(0)
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Director

Our conversion of data was a few years ago, and it was the worst conversion I have ever been...

Dec 2021
||
(0)
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Director

The product doesn’t work as promoted. We purchased modules, and when it was time to go live, symplr...

Dec 2021
||
(0)
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Director

I would tell other providers to really read through their contract closely, and if they don’t...

Dec 2021
||
(0)
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Manager

We left the system because it wasn't very user friendly. None of our people have ever excelled at...

Dec 2021
||
(0)
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Manager

I almost feel bad because there isn't really anything good that I can say about the vendor other...

Dec 2021
||
(0)
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Analyst/Coordinator

When I call and ask about things that seem like they would make the use of the product more...

Dec 2021
||
(0)
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Analyst/Coordinator

I am always pleased with the response time with the customer service representatives, and they are...

Dec 2021
||
(0)
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Analyst/Coordinator

symplr offers quite a few learning experiences, webinars, and things like that. symplr tries to pull...

Dec 2021
||
(0)
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Analyst/Coordinator

The vendor works well to help us add things that will maximize our efficiency in our processes....

Dec 2021
||
(0)
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Analyst/Coordinator

When I started, I wasn't given any type of training from the vendor. All my training came from using...

Dec 2021
||
(0)
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Analyst/Coordinator

I have never seen a promotion for the Cactus Software solution, but I have seen so many promotions...

Dec 2021
||
(0)
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Analyst/Coordinator

I would score Cactus Software higher if they could meet all our goals. However, they try. They build...

Dec 2021
||
(0)
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Analyst/Coordinator

Cactus Software informed us before the National Practitioner Data Bank (NPDB) password change was...

Dec 2021
||
(0)
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Analyst/Coordinator

The vendor’s support team tries to find workarounds for issues behind the scenes for us, but they...

Dec 2021
||
(0)
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Analyst/Coordinator

Cactus Software supports provider enrollment. That is an awesome attribute that the vendor has, so I...

Dec 2021
||
(0)
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Manager

symplr has a lot of resources for training.

Dec 2021
||
(0)
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Manager

When I have to retrieve data and update credentialing, it is really easy to navigate to the place to...

Dec 2021
||
(0)
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Manager

If something goes wrong, we have to try to get somebody to call us back. We can never get anybody in...

Dec 2021
||
(0)
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Manager

Connecting with the vendor is very difficult. If there are any integration problems that cause a...

Dec 2021
||
(0)
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Manager

There is nothing that needs to be improved for me at this time. I am perfectly happy with what we...

Dec 2021
||
(0)
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Manager

The vendor offered training a few years back, and we can sign up for classes, but when the vendor...

Dec 2021
||
(0)
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Manager

I know a literature change is expected with the product. I am going to predict that our future...

Dec 2021
||
(0)
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Manager

When I came to our organization, the product seemed easy to learn. It was easy to jump in and start...

Dec 2021
||
(0)
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Analyst/Coordinator

symplr has continued to upgrade versions of the product. I like the system. Some of its...

Nov 2021
||
(0)
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Analyst/Coordinator

We moved to this product from an Excel spreadsheet. However, we still do some things in our old...

Nov 2021
||
(0)
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Analyst/Coordinator

We share the solution with several other entities, but we aren't connected to those entities. We are...

Nov 2021
||
(0)
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Analyst/Coordinator

symplr could improve by not charging us for everything. They should also follow through with implementations....

Nov 2021
||
(0)
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Analyst/Coordinator

The system's integration has room for improvement, but the product is okay for what we need it to do...

Nov 2021
||
(0)
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Analyst/Coordinator

Our platform had not been updated in a while or utilized to the best of its ability. But we have...

Nov 2021
||
(0)
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Analyst/Coordinator

As easy as it is to use the platform once we learn it, it is time consuming to learn. I taught...

Nov 2021
||
(0)
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Analyst/Coordinator

We have had several account managers for the platform just in the last few months. That position has...

Nov 2021
||
(0)
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Analyst/Coordinator

We are upgrading from Cactus to symplr, and the vendor is helping us make that transition, but that...

Nov 2021
||
(0)
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Director

The system is very easy to use. It integrates very well with our own forms, and we can create our...

Nov 2021
||
(0)
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Director

The main improvement I would like to see is integrating the state standardized applications. Many of...

Nov 2021
||
(0)
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Director

I would not personally buy IntelliCred again. The product is great and very customizable, but it...

Nov 2021
||
(0)
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Director

When we first purchased IntelliCred, I think it supported our integration and interoperability...

Nov 2021
||
(0)
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Director

Because IntelliCred is so customizable, we have to create our own training for any tools that we...

Nov 2021
||
(0)
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Director

IntelliCred's web crawlers need improvement. We purchased them because we thought they would help us...

Nov 2021
||
(0)
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Director

symplr charges a lot for support. We have a high number of users, but all those users wouldn't call...

Nov 2021
||
(0)
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Director

I don't see symplr being proactive or reaching out to us. For example, they added a field where we...

Nov 2021
||
(0)
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Analyst/Coordinator

IntelliCred is a little outdated and slow. It isn't a very responsive system, and it feels like it...

Nov 2021
||
(0)
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Analyst/Coordinator

We have to buy additional modules to integrate the system with things, so there is no real integration....

Nov 2021
||
(0)
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Analyst/Coordinator

I don't know that symplr comes to us proactively unless there is a regulatory issue or a sales opportunity....

Nov 2021
||
(0)
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Analyst/Coordinator

I am not the lead on upgrade implementations, but I have read the notes from the leads so that I can...

Nov 2021
||
(0)
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Analyst/Coordinator

The one thing I would like to see is the reduction of potential errors by end users. symplr's...

Nov 2021
||
(0)
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Analyst/Coordinator

We use symplr's system as true north. Everything revolves around providers and the services that...

Nov 2021
||
(0)
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Analyst/Coordinator

We don't integrate at all. It would be lovely if symplr's product could integrate. We had to look at...

Nov 2021
||
(0)
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Analyst/Coordinator

The very few times that I have had to call the support people, they have been great. If an issue...

Nov 2021
||
(0)
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Analyst/Coordinator

One of the highlights of the system is that it has made our credentialing process much more...

Nov 2021
||
(0)
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Analyst/Coordinator

I would absolutely buy the newer version of the product again. We have grown past what the other...

Nov 2021
||
(0)
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Director

We are currently using the system, but an audit found that the system isn't robust enough to support...

Oct 2021
||
(0)
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Director

Historically, the vendor has had issues with the solution's pricing. They have always played games...

Oct 2021
||
(0)
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Director

If I compare another vendor to symplr, the other vendor is much more open to connecting with us....

Oct 2021
||
(0)
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Director

Cactus Provider Management Platform's end users are our credentialing staff members. One issue that...

Oct 2021
||
(0)
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Director

Ever since symplr merged with Cactus Software, I have felt like their developments have been...

Oct 2021
||
(0)
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Director

I don't receive any unsolicited communication from our client manager.

Oct 2021
||
(0)
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Director

Cactus Provider Management Platform isn't a very expensive software solution. I don't know whether...

Oct 2021
||
(0)
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Manager

We rolled out an online approval piece for all of the service chiefs and committees just in time for...

Oct 2021
||
(0)
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Manager

The system could use some improvement. It is old and just a little clunky.

Oct 2021
||
(0)
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 or  to see details.

Manager

The acquisition of Cactus Software by symplr was mostly uneventful. The customer service is...

Oct 2021
||
(0)
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Manager

I have been surprised to hear about other facilities moving off the Cactus system, but we are going...

Oct 2021
||
(0)
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Director

The vendor has never billed us for anything that we haven't used. We are charged a flat rate.

Oct 2021
||
(0)
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Director

The vendor’s support is online. They are there 24/7. They are very involved and get back to us in a...

Oct 2021
||
(0)
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Director

symplr is at the forefront of the market because they are very into the latest and greatest. The...

Oct 2021
||
(0)
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Director

The product is user friendly and connects well. We rarely have any downtime, and symplr lets us know...

Oct 2021
||
(0)
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Director

The product helps us get away from doing credentialling on paper. The human error rate has dropped...

Oct 2021
||
(0)
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Director

The product needs more interstate verification automation because interstate verifications are...

Oct 2021
||
(0)
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 or  to see details.

Manager

I would have to take a hard look at the solution if we were in the market again. The Cactus system...

Oct 2021
||
(0)
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 or  to see details.

Manager

When it comes to what the end product is, the sales team says one thing, and the production team...

Oct 2021
||
(0)
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Manager

The interface and usability of navigating through the system are easier than with most other...

Oct 2021
||
(0)
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Manager

symplr comes out with new modules, but they just don't make them user friendly for providers. There...

Oct 2021
||
(0)
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Manager

The bigger that symplr is getting, the worse that the Cactus system is getting, and that is very...

Oct 2021
||
(0)
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Manager

We no longer use the platform because of how expensive and unhelpful it is. We transitioned to...

Oct 2021
||
(0)
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Manager

symplr continues to do good upgrades. They are pushing us to a new platform, and unfortunately, the...

Oct 2021
||
(0)
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Manager

As symplr is moving the majority of their people to cloud systems, and the new platform has to be in...

Oct 2021
||
(0)
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Analyst/Coordinator

I am not sure that the product's upgrades have changed it much over time, but we can upgrade the...

Oct 2021
||
(0)
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Analyst/Coordinator

The vendor needs a better user group to support their product road map and ensure that they are on a...

Oct 2021
||
(0)
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Director

IntelliCred is doing great, and we are using it every single day. We are in the process of expanding...

Oct 2021
||
(0)
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Director

The vendor keeps everything updated for us. We are no longer self-hosted; we switched over to the...

Oct 2021
||
(0)
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Director

IntelliSoft is wonderful. Their support and sales teams are great. IntelliSoft doesn't try to shove...

Oct 2021
||
(0)
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Director

I like that IntelliSoft doesn't nickel-and-dime us to death for everything that we need to have...

Oct 2021
||
(0)
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Director

We have a dedicated salesperson for our organization, and that is huge. We don't just call a 1-800...

Oct 2021
||
(0)
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Analyst/Coordinator

COVID-19 had a huge impact on our use of the product last year. We definitely had to have a crash...

Oct 2021
||
(0)
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Analyst/Coordinator

When we purchased the product, we started to train on it, and then COVID-19 hit. Things were a...

Oct 2021
||
(0)
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Analyst/Coordinator

There are a lot of neat features in IntelliCred. Using the system is definitely better than working...

Oct 2021
||
(0)
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Analyst/Coordinator

We are experiencing issues with some of the online compatibilities built into the system. We are...

Oct 2021
||
(0)
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Analyst/Coordinator

We started with mapping, and that took too much time, so we decided that it would be easier to do...

Oct 2021
||
(0)
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Analyst/Coordinator

IntelliCred is the same product and has the same functionalities that it had when we first started....

Oct 2021
||
(0)
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Analyst/Coordinator

We haven't really dug deep into the vendor's support. There are folks that I deal with and address...

Oct 2021
||
(0)
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Analyst/Coordinator

We don't hear much about symplr doing anything proactive. We have to take the initiative on what we...

Oct 2021
||
(0)
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Analyst/Coordinator

The vendor has mostly met our needs. Everything is humming like a bird. Because of the product, we...

Oct 2021
||
(0)
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Analyst/Coordinator

Before the merger, the vendor kept sending me to their online training, but it was outdated.

Oct 2021
||
(0)
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Analyst/Coordinator

I wanted the system to do a couple of things that I thought were basic, but the system can't do...

Oct 2021
||
(0)
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Analyst/Coordinator

The vendor offers minimal reporting, but we can build our own reports exactly the way we need them...

Oct 2021
||
(0)
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Manager

The only deficit that I can see with the system is that it can't integrate with CAQH. I don't think...

Oct 2021
||
(0)
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Manager

symplr is very good. Their turnaround time is usually sooner than expected. My contact gets into the...

Oct 2021
||
(0)
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Manager

Training new users on IntelliCred isn't too bad. The solution is pretty user friendly. Everything in...

Oct 2021
||
(0)
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Manager

Everyone from symplr who I deal had actual experience with credentialing for years before they came...

Oct 2021
||
(0)
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Manager

We have the ability to schedule expiration dates into the system. That brings up worksheets for my...

Oct 2021
||
(0)
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Analyst/Coordinator

We haven't received any updates for the system. We were keeping the product in our own IT system,...

Oct 2021
||
(0)
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Analyst/Coordinator

One thing that I didn't like about the system was that everything in it was extremely hard to read....

Oct 2021
||
(0)
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Analyst/Coordinator

symplr had a yearly fee that went up a little bit with each module. It was nice to only pay them...

Oct 2021
||
(0)
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Analyst/Coordinator

symplr always gave us options. They would also send out articles to help us get more out of the...

Oct 2021
||
(0)
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Analyst/Coordinator

I would give our current system a pretty low rating, but I know that the updated version is much...

Oct 2021
||
(0)
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Analyst/Coordinator

We can't integrate anything with our version of the solution at the moment, but I wish that we...

Oct 2021
||
(0)
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Director

IntelliApp is a button inside of IntelliCred, so everybody that goes inside IntelliCred uses...

Oct 2021
||
(0)
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