Tell us about you
Work Email required
Organization required
First Name required
Last Name required
Job Title required
Phone required (###) ###-####, or int ######...
City required
State/Province required
Tell us about your organization
Looks like we’re already familiar with you!
Please press next to continue with the survey.
Looks like we’re already familiar with you!
According to your account type you are not eligible to take surveys at this time. If this is a mistake, please contact KLAS.
If you are trying to access KLAS research data and reports, an email has been sent to with a link to login.
If the email doesn't appear in your inbox, ask your IT department to add KLASresearch.com to your company spam filter's "whitelist", and check your email's spam folder.
Membership Commitment
In exchange for giving their feedback, healthcare providers can create an account to get access to industry reports, user commentary, and real-time ratings.
By submitting your account request, you are engaged in patient care as either an employee (or contractor) of your provider organization and that you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically.
To learn more about how we process and protect your personal data, you may view our Privacy policy.
By submitting your account request, you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically. To learn more about how we process and protect your personal data, you may view our Privacy policy.
By submitting your account request, you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically.
To learn more about how we process and protect your personal data, you may view our Privacy policy.
To learn more about how we process and protect your personal data, you may view our Privacy policy.
To learn more about how we process and protect your personal data, you may view our Privacy policy.
Thank You! Your information was submitted successfully!
Next Steps - An email has been sent to . Please follow its instructions to verify your email, and login.
If the email doesn't appear in your inbox, try asking your IT department to add KLASresearch.com to your company spam filter's "whitelist", and checking your email's spam folder.
Thank You! Your information was submitted successfully!
Next Steps - A KLAS representative will contact you to discuss working with KLAS, typically within 24 to 48 hours.
If you have any further questions please contact info@klasresearch.com or 1-801-226-5120.
Surprise! Looks like we already have an account for you.
An email has been sent to blah@blah.com with a link to login.
If the email doesn't appear in your inbox, try asking your IT department to add KLASresearch.com to your company spam filter's "whitelist", and checking your email's spam folder.
ShiftSelect (formerly API Healthcare) Comments
Filtered view: All
Subject Expert
Commentary Summary
Want to see full details?
User Commentary
VP/Other Executive
ShiftSelect would be easier to use if its mobile app had more functionality. The vendor has done a...
Login or Create an Account to see details.
VP/Other Executive
symplr's support has improved. They are much more responsive than they used to be. If we say that we...
Login or Create an Account to see details.
VP/Other Executive
I have recommended ShiftSelect to several people. I told them that it was a big improvement over...
Login or Create an Account to see details.
VP/Other Executive
Last year, symplr was able to complete the work that they were doing to get off of Adobe. Since they...
Login or Create an Account to see details.
VP/Other Executive
I would definitely consider ShiftSelect if I were to do everything over again, but I would need to...
Login or Create an Account to see details.
VP/Other Executive
ShiftSelect keeps their promises, but they aren't always timely with that. They are getting better...
Login or Create an Account to see details.
VP/Other Executive
symplr has been a trooper in helping us with integration. We switched some internal systems, and...
Login or Create an Account to see details.
Manager
When we started with the company, we had a lot of hands-on help, and that was great for our new...
Login or Create an Account to see details.
Manager
Those of us that have been using the system are very happy with it. It is very easy to use and...
Login or Create an Account to see details.
Manager
The initial training was very good. Some internal changes are possibly coming, and if symplr could...
Login or Create an Account to see details.
Director
symplr could improve how the staffing sheets print. We build which unit we want to print, but when...
Login or Create an Account to see details.
Director
ShiftSelect is easy to use. The navigation is pretty intuitive.
Login or Create an Account to see details.
Manager
The initial training for the system and what it does was great. The vendor's people were good...
Login or Create an Account to see details.
Manager
As symplr upgrades, they offer different features that were not necessarily there in the beginning,...
Login or Create an Account to see details.
VP/Other Executive
symplr's training is accessible.
Login or Create an Account to see details.
VP/Other Executive
I like ShiftSelect. It maintains our schedules. The solution is web based. I like that I can pull it...
Login or Create an Account to see details.
VP/Other Executive
Some of the menus in ShiftSelect, like the report library, were a little more easily accessible...
Login or Create an Account to see details.
Manager
When we are looking at a baseline schedule in ShiftSelect, it is in a calendar view with each...
Login or Create an Account to see details.
Manager
There have been a lot of good improvements in ShiftSelect over the last year. The vendor had a major...
Login or Create an Account to see details.
Analyst/Coordinator
There was an upgrade, and we went through a few issues. We ended up having to update our computer to...
Login or Create an Account to see details.
Analyst/Coordinator
We are having an issue with one part of the program, but symplr is working on that. They will...
Login or Create an Account to see details.
Analyst/Coordinator
The staff likes to be able to self-schedule. That part is good. We like being able to blast out the...
Login or Create an Account to see details.
Analyst/Coordinator
Our relationship with symplr is good. We have no complaints. We haven’t had too many issues. symplr...
Login or Create an Account to see details.
Manager
ShiftSelect has its pros and cons. Most things work for us, but we would like the vendor to add or...
Login or Create an Account to see details.
Manager
ShiftSelect could be a little better with the scheduling. Each department does their scheduling a...
Login or Create an Account to see details.
Manager
Workload balancing is a manual process. We have a grid that shows how many patients we have and how...
Login or Create an Account to see details.
Director
Since a previous upgrade, we have had some ongoing issues that have not been resolved. I am a bit...
Login or Create an Account to see details.
Director
Originally, our organization bought ShiftSelect because of the rewards system. It is a way to...
Login or Create an Account to see details.
Director
There is an app that symplr has rolled out that the staff members have really appreciated having on...
Login or Create an Account to see details.
Director
symplr has had trainings, but I am not sure that it has covered all of the functionality.
Login or Create an Account to see details.
Director
We have used ShiftSelect for years for open-shift management. We have tried to move that area...
Login or Create an Account to see details.
Director
ShiftSelect is an easy tool. The staff members like it and still use it. I have a new department...
Login or Create an Account to see details.
Director
We were trying to get ShiftSelect implemented at our other hospitals, and I think that the vendor...
Login or Create an Account to see details.
Director
I never think there is enough training from symplr. I think there is an impression that people get...
Login or Create an Account to see details.
Manager
For now, ShiftSelect is part of our long-term plans. Before the COVID-19 pandemic hit, we were...
Login or Create an Account to see details.
Director
ShiftSelect is fairly easy to use. However, the end user might struggle sometimes. There are good...
Login or Create an Account to see details.
Director
symplr has finally heard our frustration. We have assigned a representative that we communicate with...
Login or Create an Account to see details.
Manager
symplr doesn't always keep their promises. They try to, but there are a lot of instances where they...
Login or Create an Account to see details.
Manager
For symplr's enhancement piece, they are only focusing on four categories. Each of those categories...
Login or Create an Account to see details.
Manager
Our team did the system's implementation in-house. symplr tried to give us an overview, but we were...
Login or Create an Account to see details.
Manager
We have had some issues with ShiftSelect's integration interfaces. We have had to combine and merge...
Login or Create an Account to see details.
Manager
ShiftSelect looks very different now because the vendor has done a lot of upgrades over the last...
Login or Create an Account to see details.
Manager
There are some predictive things that we want the system to do, but it doesn't do those things right...
Login or Create an Account to see details.
Manager
symplr's phone and web support are pretty responsive. They have an emergency line in case we need...
Login or Create an Account to see details.
Manager
ShiftSelect has room to improve at driving tangible outcomes. It sends out notifications and lets...
Login or Create an Account to see details.
Manager
API Healthcare has changed hands a couple of times in the last little bit, so getting a meeting can...
Login or Create an Account to see details.
Manager
We just moved to the vendor's last upgrade, and now everything looks totally different for our end...
Login or Create an Account to see details.
Manager
We have been pushing API Healthcare on getting more reports so that we can do automatic reporting....
Login or Create an Account to see details.
Manager
One thing that stands out about ShiftSelect is that it has changed hands many times. It can be...
Login or Create an Account to see details.
Manager
I like ShiftSelect because I have all of the schedules at my fingertips and in one system. I can...
Login or Create an Account to see details.
Analyst/Coordinator
ShiftSelect has been working so far. The vendor’s support is very helpful. Their customer service is...
Login or Create an Account to see details.
Analyst/Coordinator
The configuration of the new reports is the only thing I am trying to figure out. The vendor made...
Login or Create an Account to see details.
Director
API Healthcare is very open to what we are trying to do with respect to not only using the...
Login or Create an Account to see details.
Director
Ad hoc reporting would probably be the area I need the most help in, and that is something that...
Login or Create an Account to see details.
Director
The solution has had a significantly positive effect on our organization in two ways. First off, it...
Login or Create an Account to see details.
Nurse
API Healthcare has a good product that is meeting our needs. We haven't necessarily used all of the...
Login or Create an Account to see details.
Nurse
Some years ago, we spoke directly to the people who were building things for ShiftSelect, and they...
Login or Create an Account to see details.
Nurse
The ease of use is good. We use a train-the-trainer model, and I am one of the people who do the...
Login or Create an Account to see details.
Nurse
Organizations need to know exactly how the product will work with their current technology and IS...
Login or Create an Account to see details.
Analyst/Coordinator
We recently did an upgrade to the system. I don't have any problems with the upgrade, but several...
Login or Create an Account to see details.
Analyst/Coordinator
The vendor has great support. They have great, excellent customer service and a great technical...
Login or Create an Account to see details.
Analyst/Coordinator
The recent release was a major one, but the vendor gave at least three weeks' notifications that we...
Login or Create an Account to see details.
Analyst/Coordinator
The users, especially the staff, love the system because they can use their mobile devices to use...
Login or Create an Account to see details.
Director
While I have not always given API Healthcare the best reviews in comparison to another vendor from...
Login or Create an Account to see details.
Director
In general, we have consolidated the staffing, but we are managing that through one vendor in one...
Login or Create an Account to see details.
Director
I had contact with API Healthcare from the point that we selected their system were trying to roll...
Login or Create an Account to see details.
Manager
Things are going fine with ShiftSelect. We are going to be upgrading soon to a relatively new...
Login or Create an Account to see details.
Manager
The main deficiency that other systems have that ShiftSelect doesn’t have is the ability to schedule...
Login or Create an Account to see details.
Manager
The vendor does deliver on releases; however, we still find issues with the product, and the vendor...
Login or Create an Account to see details.
Manager
I do not feel nickel-and-dimed by the vendor. We did have significant downtime. We were reimbursed...
Login or Create an Account to see details.
Manager
Our last upgrade was fine. It wasn’t really anything significant. The vendor is working very hard on...
Login or Create an Account to see details.
Manager
I work with really excellent people. There are some duds, but overall, I would give the vendor a...
Login or Create an Account to see details.
Manager
I think GE had a lot of red tape that we had to go through to get any financial backing to do...
Login or Create an Account to see details.
Director
In the next few years, we will probably reevaluate the vendors on the market. I don't think that...
Login or Create an Account to see details.
Director
I would like to see the vendor do a quarterly check-in. Whenever we have issues, we contact the...
Login or Create an Account to see details.
Director
The system doesn't have very good reporting. The product falls short with its dashboard. The vendor...
Login or Create an Account to see details.
Director
The product has the capability to meet all of our needs. In terms of having what we need in the...
Login or Create an Account to see details.
Director
In terms of new technology, the vendor hasn't really upgraded anything. The program has been...
Login or Create an Account to see details.
Director
With any problems that we have had, the vendor has been very responsive and good. The vendor has...
Login or Create an Account to see details.
Director
We have gotten our money's worth on the product, even though we are only using a part of the system....
Login or Create an Account to see details.
Manager
The current version of the software is old. I have been using it for years, and I have never seen an...
Login or Create an Account to see details.
Manager
We anticipate the new update for the software to be a big change in flow and looks. The user...
Login or Create an Account to see details.
Analyst/Coordinator
In the last year or so, symplr has tried to integrate ShiftSelect into their API Healthcare suite...
Login or Create an Account to see details.
Analyst/Coordinator
The vendor is very heavy on the work order that we have to pay for any configuration. We have always...
Login or Create an Account to see details.
Analyst/Coordinator
Very few products integrate 100% perfectly, but with ShiftSelect, we have had to work really hard on...
Login or Create an Account to see details.
Analyst/Coordinator
I didn’t hear anything from the vendor at all during the COVID-19 crisis. I don’t even know who to...
Login or Create an Account to see details.
Manager
We haven't had any ongoing training. I don't think ongoing training is necessary for this solution.
Login or Create an Account to see details.
Manager
The vendor's support team members are great. They respond right away when we need something.
Login or Create an Account to see details.
Analyst/Coordinator
I like the system because of the frequent updates, the vendor's responsiveness to end users, and the...
Login or Create an Account to see details.
Analyst/Coordinator
Probably the biggest improvement that I would like to see would be more admin access on a...
Login or Create an Account to see details.
Featured Report
Preferences