ShiftSelect (formerly API Healthcare)
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Niel Oscarson
Customer Insights Director
KLAS Customer Insights Director - Niel Oscarson
 
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User Commentary

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Director

We tend to receive really good support if we log a ticket or call the help desk people. The support...

Jun 2022
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Director

There have been some challenges with the systems integration with another product. We expected more...

Jun 2022
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Director

There have been a lot of changes for symplr. The vendor has been purchased multiple times in the...

Jun 2022
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Director

The system is very well liked by the users. The quality of the system is not bad, but I wouldn't buy...

Jun 2022
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Director

symplr doesn't have any analytics to offer us, so we can't look at our nurse workforce to see where...

Jun 2022
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Manager

The product is working well. The vendor has made some pretty good enhancements to their product over...

Jun 2022
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Manager

The vendor is moving toward allowing more unit-specific configurations. We find that beneficial. In...

Jun 2022
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Manager

We do all of the back-end things in the product for our leaders. Leaders don't have a whole lot to...

Jun 2022
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Manager

One of the big things we want from the product is outcome analytics or a better dashboard. We would...

Jun 2022
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Manager

The vendor's support is pretty good. It has gotten better over the years. The vendor has a website...

Jun 2022
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Analyst/Coordinator

symplr has recently updated their system and changed everything to the point that we can’t always do...

Jun 2022
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Analyst/Coordinator

We would like for symplr to be a little more accessible with things. We used to have a contact...

Jun 2022
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Analyst/Coordinator

symplr is pretty proactive. They do send emails about things that we can go online and read, but it...

Jun 2022
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Analyst/Coordinator

With symplr’s product, it can be difficult to get things fixed because we have to submit a ticket...

Jun 2022
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Manager

My one complaint is that the system doesn’t talk to our other solutions.

May 2022
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Analyst/Coordinator

ShiftSelect could not possibly get any easier for the darn end user. The calendar feature makes it...

Apr 2022
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Analyst/Coordinator

We would like to be able to pull a pending vacation report within ShiftSelect. The vacations are...

Apr 2022
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Manager

ShiftSelect is very user friendly and has a click-and-drag functionality for moving people around....

Mar 2022
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Manager

symplr was more involved in the beginning to get us going, but after that, their involvement dropped...

Mar 2022
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Manager

For ShiftSelect, especially over this last year, symplr has made a lot of really good improvements...

Mar 2022
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Manager

With ShiftSelect, there are definitely gaps in the reporting, probably partly because we don't have...

Mar 2022
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Manager

As much as I like ShiftSelect today, there is a new solution that works with our payroll system. The...

Mar 2022
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Manager

We haven't seen or heard a lot from symplr's support and executive leaders this last year. symplr...

Mar 2022
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Manager

symplr put in a user group portal not too long ago. We can put in ideas that we want to recommend,...

Mar 2022
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Manager

Working with symplr’s support people can be challenging because sometimes they don't know as much as...

Mar 2022
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Manager

We want to have more access to the system to pull data out of it, and symplr is finally able to work...

Mar 2022
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Manager

symplr has been very helpful, but they could do more free training or more free updates. They have...

Mar 2022
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Manager

symplr can’t fix everything, but that is not for lack of trying.

Mar 2022
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Manager

Nurses are not IT people, so they struggle with symplr's software. The older nurses especially...

Mar 2022
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Manager

ShiftSelect’s integration with the Time and Attendance system is not smooth, and that is...

Mar 2022
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Manager

I haven't had any complaints about symplr’s updates. We bring on the updates, and they improve...

Mar 2022
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Director

Our nurse managers have a pretty inordinate ratio of people to direct reports. Given that, it is...

Feb 2022
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Director

I would like to see symplr move more to a public-cloud model where they compute demand elasticity....

Feb 2022
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Analyst/Coordinator

I like a good interface, and ShiftSelect’s UI is very user friendly. I just wish the system were a...

Feb 2022
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Analyst/Coordinator

If I were starting from scratch, I think I would purchase symplr's software again. I haven't heard...

Feb 2022
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Analyst/Coordinator

We usually call symplr’s support number or reach out to the support team via email. If there is...

Feb 2022
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Analyst/Coordinator

ShiftSelect makes it possible for nurses to sign up for their shifts, and it integrates well with...

Feb 2022
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Manager

The vendor’s support was really good when they were just API Healthcare, and when they got acquired,...

Feb 2022
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Manager

ShiftSelect really works well for staff that start and end work at the same time every day. But we...

Feb 2022
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Manager

symplr does enhancements every few months. Mainly they add things like the ability for an employee...

Feb 2022
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Analyst/Coordinator

symplr is very helpful with online training. If I need to view how to do something, the process is...

Feb 2022
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Analyst/Coordinator

My experience with symplr has been great. I love the system's functionalities and notifications in...

Feb 2022
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Analyst/Coordinator

Some of our managerial team find that the solution is not user friendly, or they don't like the...

Feb 2022
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Manager

One thing that we have been really frustrated with is symplr's plan for their cloud-based product...

Jan 2022
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Manager

symplr has not been super forward in offering us credits when things don't work. They get the money...

Jan 2022
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Manager

symplr has healthcare knowledge and has built their healthcare platform. That is beneficial because...

Jan 2022
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Nurse

Based on what the ShiftSelect system thinks we need, it automatically posts shifts. We have it...

Jan 2022
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Nurse

We are just now going live with the symplr app. I don't know how staff members are going to like...

Jan 2022
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Manager

The vendor came out with an ideas portal, and that is extremely helpful for us so that we don't have...

Jan 2022
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Manager

Every healthcare system is bleeding money right now with the COVID-19 pandemic. The vendor does a...

Jan 2022
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Manager

The product is very user friendly and extremely valuable for our health system. The sheer volume of...

Jan 2022
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Manager

We are getting there with the system's integration and interoperability. Things are looking...

Jan 2022
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Manager

The vendor has made some incredible changes, but I believe there will be more organizations looking...

Jan 2022
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Manager

The ease of use depends on the end users' computer knowledge. The system is a very easy product to...

Jan 2022
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Manager

The vendor has come a long way with the product and has made tremendous strides. Before the product...

Jan 2022
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Manager

We have a third-party site that we go to to open cases and address issues. The responses get routed...

Jan 2022
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Manager

Our executive leadership is in contact with the vendor organization's executive leadership...

Jan 2022
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Director

The product could have more customization in its reporting. symplr's solution has got a lot of...

Nov 2021
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Director

We are moving away from symplr's software to another product that we are standardizing across our...

Nov 2021
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Director

We like the product. It was a challenge when it was owned by the previous company, but symplr has...

Nov 2021
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Director

We support the product internally, but if there are technical issues, symplr’s folks will respond...

Nov 2021
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Manager

Our experience with symplr has been less than ideal. It appears that symplr is spending money and...

Oct 2021
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Manager

We are looking at switching vendors. We aren’t satisfied with the vendor because of a lack of...

Oct 2021
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Manager

The look and feel of the solution is antiquated. We have to do a lot of workarounds because the...

Oct 2021
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Manager

I don’t necessarily feel nickel-and-dimed. There is one flat rate for the solution, and it is pretty...

Oct 2021
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Manager

We have general issues with the product. It doesn’t meet our needs, and when we reach out to express...

Oct 2021
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VP/Other Executive

ShiftSelect would be easier to use if its mobile app had more functionality. The vendor has done a...

Jul 2021
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VP/Other Executive

symplr's support has improved. They are much more responsive than they used to be. If we say that we...

Jul 2021
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VP/Other Executive

I have recommended ShiftSelect to several people. I told them that it was a big improvement over...

Jul 2021
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VP/Other Executive

Last year, symplr was able to complete the work that they were doing to get off of Adobe. Since they...

Jul 2021
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VP/Other Executive

I would definitely consider ShiftSelect if I were to do everything over again, but I would need to...

Jul 2021
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VP/Other Executive

ShiftSelect keeps their promises, but they aren't always timely with that. They are getting better...

Jul 2021
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VP/Other Executive

symplr has been a trooper in helping us with integration. We switched some internal systems, and...

Jul 2021
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