ShiftSelect (formerly API Healthcare)
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Subject Expert
Niel Oscarson
Research Director
Commentary Summary
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User Commentary
Functionality and Upgrades
I don't put in as many work orders as we did when we first started with symplr. I only put one in...
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Relationship
I have regular conference calls with a representative or my contact with symplr where we talk about...
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Service and Support
symplr’s support team is excellent. I love their response time. The support team is always positive...
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Functionality and Upgrades
Things are going well with symplr. On the shift administrator side, they came up with a mobile app...
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Functionality and Upgrades
It would be nice if the vendor could add different colors into the product. For the PTO and...
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Service and Support
Whenever we have an IT issue, it takes days or even longer for symplr's support people to get it...
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Interfacing and Integration
Our symplr product does not integrate with our EMR, so whenever the program is down, nurses and end...
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Functionality and Upgrades
symplr’s product functions well, and the system does what it is supposed to do. The biggest strength...
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Functionality and Upgrades
There are a lot of updates we cannot use within the symplr software. We have been looking at other...
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Implementation and Training
symplr's communication is very passive. We usually receive an email or attachment from the vendor...
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Service and Support
The system is very reliable, but we would like it if symplr could focus on just one thing. We feel...
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Relationship
symplr's people are very nice, and they are on call for emergencies. That means that we can get in...
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ROI / Cost (care and feeding)
ShiftSelect is a good product. It can be customized, and it is effective. It gives us the things...
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Functionality and Upgrades
I would recommend ShiftSelect for a smaller facility, but it may not be the best for a larger...
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Interfacing and Integration
ShiftSelect has the ability to interface with other systems, but it doesn't have the ability to do...
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Functionality and Upgrades
The system's functionality hasn't changed with the pandemic even though some of our needs have...
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Service and Support
We tend to receive really good support if we log a ticket or call the help desk people. The support...
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Interfacing and Integration
There have been some challenges with the systems integration with another product. We expected more...
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Relationship
There have been a lot of changes for symplr. The vendor has been purchased multiple times in the...
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Technology
The system is very well liked by the users. The quality of the system is not bad, but I wouldn't buy...
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Functionality and Upgrades
symplr doesn't have any analytics to offer us, so we can't look at our nurse workforce to see where...
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Functionality and Upgrades
The product is working well. The vendor has made some pretty good enhancements to their product over...
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Functionality and Upgrades
The vendor is moving toward allowing more unit-specific configurations. We find that beneficial. In...
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Functionality and Upgrades
We do all of the back-end things in the product for our leaders. Leaders don't have a whole lot to...
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Functionality and Upgrades
One of the big things we want from the product is outcome analytics or a better dashboard. We would...
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Service and Support
The vendor's support is pretty good. It has gotten better over the years. The vendor has a website...
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Functionality and Upgrades
symplr has recently updated their system and changed everything to the point that we can’t always do...
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Relationship
We would like for symplr to be a little more accessible with things. We used to have a contact...
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Relationship
symplr is pretty proactive. They do send emails about things that we can go online and read, but it...
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Service and Support
With symplr’s product, it can be difficult to get things fixed because we have to submit a ticket...
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Interfacing and Integration
My one complaint is that the system doesn’t talk to our other solutions.
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Functionality and Upgrades
ShiftSelect could not possibly get any easier for the darn end user. The calendar feature makes it...
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Functionality and Upgrades
We would like to be able to pull a pending vacation report within ShiftSelect. The vacations are...
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ROI / Cost (care and feeding)
ShiftSelect is very user friendly and has a click-and-drag functionality for moving people around....
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Relationship
symplr was more involved in the beginning to get us going, but after that, their involvement dropped...
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Functionality and Upgrades
For ShiftSelect, especially over this last year, symplr has made a lot of really good improvements...
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Interfacing and Integration
With ShiftSelect, there are definitely gaps in the reporting, probably partly because we don't have...
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Interfacing and Integration
As much as I like ShiftSelect today, there is a new solution that works with our payroll system. The...
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Service and Support
We haven't seen or heard a lot from symplr's support and executive leaders this last year. symplr...
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Service and Support
symplr put in a user group portal not too long ago. We can put in ideas that we want to recommend,...
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Service and Support
Working with symplr’s support people can be challenging because sometimes they don't know as much as...
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Future Outlook
We want to have more access to the system to pull data out of it, and symplr is finally able to work...
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Implementation and Training
symplr has been very helpful, but they could do more free training or more free updates. They have...
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Other Observations & Comments
symplr can’t fix everything, but that is not for lack of trying.
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Functionality and Upgrades
Nurses are not IT people, so they struggle with symplr's software. The older nurses especially...
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Interfacing and Integration
ShiftSelect’s integration with the Time and Attendance system is not smooth, and that is...
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Functionality and Upgrades
I haven't had any complaints about symplr’s updates. We bring on the updates, and they improve...
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Interfacing and Integration
Our nurse managers have a pretty inordinate ratio of people to direct reports. Given that, it is...
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Future Outlook
I would like to see symplr move more to a public-cloud model where they compute demand elasticity....
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Functionality and Upgrades
I like a good interface, and ShiftSelect’s UI is very user friendly. I just wish the system were a...
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ROI / Cost (care and feeding)
If I were starting from scratch, I think I would purchase symplr's software again. I haven't heard...
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Service and Support
We usually call symplr’s support number or reach out to the support team via email. If there is...
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Interfacing and Integration
ShiftSelect makes it possible for nurses to sign up for their shifts, and it integrates well with...
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Service and Support
The vendor’s support was really good when they were just API Healthcare, and when they got acquired,...
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Functionality and Upgrades
ShiftSelect really works well for staff that start and end work at the same time every day. But we...
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Technology
symplr does enhancements every few months. Mainly they add things like the ability for an employee...
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Implementation and Training
symplr is very helpful with online training. If I need to view how to do something, the process is...
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Relationship
My experience with symplr has been great. I love the system's functionalities and notifications in...
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Functionality and Upgrades
Some of our managerial team find that the solution is not user friendly, or they don't like the...
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Technology
One thing that we have been really frustrated with is symplr's plan for their cloud-based product...
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ROI / Cost (care and feeding)
symplr has not been super forward in offering us credits when things don't work. They get the money...
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Relationship
symplr has healthcare knowledge and has built their healthcare platform. That is beneficial because...
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Functionality and Upgrades
Based on what the ShiftSelect system thinks we need, it automatically posts shifts. We have it...
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Future Outlook
We are just now going live with the symplr app. I don't know how staff members are going to like...
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Service and Support
The vendor came out with an ideas portal, and that is extremely helpful for us so that we don't have...
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ROI / Cost (care and feeding)
Every healthcare system is bleeding money right now with the COVID-19 pandemic. The vendor does a...
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Functionality and Upgrades
The product is very user friendly and extremely valuable for our health system. The sheer volume of...
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Future Outlook
We are getting there with the system's integration and interoperability. Things are looking...
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Relationship
The vendor has made some incredible changes, but I believe there will be more organizations looking...
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Other Observations & Comments
The ease of use depends on the end users' computer knowledge. The system is a very easy product to...
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Relationship
The vendor has come a long way with the product and has made tremendous strides. Before the product...
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Service and Support
We have a third-party site that we go to to open cases and address issues. The responses get routed...
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Relationship
Our executive leadership is in contact with the vendor organization's executive leadership...
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