ShiftSelect (formerly API Healthcare)
Filtered view: All

Subject Expert
Niel Oscarson
Research Director
KLAS Research Director - Niel Oscarson
 
View Advanced Filters
Advanced Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
Comment Categories

Featured  Report

Preferences

   Bookmark

Commentary Summary

Positive
##%
Neither
##%
Negative
##%
to see the full dataset.

if you don't have a login, getting started is easy.

Provider Organizations
Fill out our registration form to verify your organization.
HIT Companies
Contact a KLAS representative for plans and pricing.

User Commentary

Sort by   
Manager

Functionality and Upgrades

ShiftSelect is very easy to use. It is very transparent for our managers and can assist with a lot...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

When I orient new people to ShiftSelect, they tend to pick up on things right away. There are a lot...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

At the beginning of our time with symplr, the vendor was very involved. During the implementation,...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CNO

Relationship

Occasionally, we get emails from the vendor if there are updates, but we don't receive a lot of...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CNO

Implementation and Training

We haven't received any formal training other than the vendor's train-the-trainer training. It might...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

One of symplr's strengths is that they listen to us. They are very customer oriented. They don't...

Feb 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

We use a competing system for physician scheduling, and I would like to have my nurses and...

Feb 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

Nothing has changed with ShiftSelect since we went live on it except how many companies keep...

Feb 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

symplr doesn't let us know when something is wrong. They had a system outage for everybody and...

Feb 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

ShiftSelect works well with our time and attendance when staff members request vacation. We don't do...

Feb 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

symplr has been a good partner for us. They keep promises as much as they can, and we have had good...

Feb 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

ShiftSelect is lacking in reporting functionality. The analytics package should be baked into what...

Feb 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Future Outlook

I would recommend going with symplr based on their executive involvement and research and...

Feb 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Future Outlook

We probably wouldn't look at other products if the vendor had somewhat of an emphasis on improving...

Feb 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

For the end user, the tool is so logical and easy to follow. It is a great product.

Feb 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Technology

symplr is pushing out a new platform, and they are not making updates to ShiftSelect or their other...

Feb 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

Over the last year, symplr has implemented some good changes in their upgrades based on requests...

Feb 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Interfacing and Integration

We don't use symplr's time and attendance solution, so certain reports and items don't interface...

Feb 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

There are things that have happened with upgrades that have been problematic for us. We do...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Technology

Once users get used to the product, it is very easy to utilize. The addition of an app for...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Future Outlook

I have recommended ShiftSelect to peers internally in the interest of centralizing scheduling across...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

One of the things ShiftSelect has that other scheduling systems don't have is a reward system, and...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Other Observations & Comments

The vendor has a community for submitting ideas. The vendor looks at that community for development,...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Technology

People get to see their schedule and time cards and use the symplr app to do things from home, so...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

I don't think the end user necessarily gets to give the feedback that they need for ShiftSelect. We...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Technology

With our symplr app, we currently have an issue when a person is looking at the schedule from home....

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

symplr keeps their promises; they are probably one of the few companies that do. They are fabulous...

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

ShiftSelect integrates well with almost everything, but there have been a couple of bumps along the...

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Service and Support

The vendor could improve their support process. A lot of times, I am told that there are zero...

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Service and Support

There is no better company than symplr to give the hands-on customer service that a client needs...

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

I don't put in as many work orders as we did when we first started with symplr. I only put one in...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

I have regular conference calls with a representative or my contact with symplr where we talk about...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Service and Support

symplr’s support team is excellent. I love their response time. The support team is always positive...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

Things are going well with symplr. On the shift administrator side, they came up with a mobile app...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

It would be nice if the vendor could add different colors into the product. For the PTO and...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Service and Support

Whenever we have an IT issue, it takes days or even longer for symplr's support people to get it...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Interfacing and Integration

Our symplr product does not integrate with our EMR, so whenever the program is down, nurses and end...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

symplr’s product functions well, and the system does what it is supposed to do. The biggest strength...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

There are a lot of updates we cannot use within the symplr software. We have been looking at other...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Implementation and Training

symplr's communication is very passive. We usually receive an email or attachment from the vendor...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

The system is very reliable, but we would like it if symplr could focus on just one thing. We feel...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

symplr's people are very nice, and they are on call for emergencies. That means that we can get in...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

ROI / Cost

ShiftSelect is a good product. It can be customized, and it is effective. It gives us the things...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

I would recommend ShiftSelect for a smaller facility, but it may not be the best for a larger...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Interfacing and Integration

ShiftSelect has the ability to interface with other systems, but it doesn't have the ability to do...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

The system's functionality hasn't changed with the pandemic even though some of our needs have...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

We tend to receive really good support if we log a ticket or call the help desk people. The support...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Interfacing and Integration

There have been some challenges with the systems integration with another product. We expected more...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

There have been a lot of changes for symplr. The vendor has been purchased multiple times in the...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Technology

The system is very well liked by the users. The quality of the system is not bad, but I wouldn't buy...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

symplr doesn't have any analytics to offer us, so we can't look at our nurse workforce to see where...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

The product is working well. The vendor has made some pretty good enhancements to their product over...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

The vendor is moving toward allowing more unit-specific configurations. We find that beneficial. In...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

We do all of the back-end things in the product for our leaders. Leaders don't have a whole lot to...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

One of the big things we want from the product is outcome analytics or a better dashboard. We would...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

The vendor's support is pretty good. It has gotten better over the years. The vendor has a website...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

symplr has recently updated their system and changed everything to the point that we can’t always do...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

We would like for symplr to be a little more accessible with things. We used to have a contact...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

symplr is pretty proactive. They do send emails about things that we can go online and read, but it...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Service and Support

With symplr’s product, it can be difficult to get things fixed because we have to submit a ticket...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Interfacing and Integration

My one complaint is that the system doesn’t talk to our other solutions.

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

ShiftSelect could not possibly get any easier for the darn end user. The calendar feature makes it...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

We would like to be able to pull a pending vacation report within ShiftSelect. The vacations are...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF