ShiftSelect (formerly API Healthcare)
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Subject Expert
Niel Oscarson
Research Director
Commentary Summary
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User Commentary
Functionality and Upgrades
ShiftSelect is very easy to use. It is very transparent for our managers and can assist with a lot...
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Functionality and Upgrades
When I orient new people to ShiftSelect, they tend to pick up on things right away. There are a lot...
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Relationship
At the beginning of our time with symplr, the vendor was very involved. During the implementation,...
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Relationship
Occasionally, we get emails from the vendor if there are updates, but we don't receive a lot of...
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Implementation and Training
We haven't received any formal training other than the vendor's train-the-trainer training. It might...
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Relationship
One of symplr's strengths is that they listen to us. They are very customer oriented. They don't...
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Functionality and Upgrades
We use a competing system for physician scheduling, and I would like to have my nurses and...
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Functionality and Upgrades
Nothing has changed with ShiftSelect since we went live on it except how many companies keep...
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Relationship
symplr doesn't let us know when something is wrong. They had a system outage for everybody and...
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Functionality and Upgrades
ShiftSelect works well with our time and attendance when staff members request vacation. We don't do...
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Relationship
symplr has been a good partner for us. They keep promises as much as they can, and we have had good...
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Functionality and Upgrades
ShiftSelect is lacking in reporting functionality. The analytics package should be baked into what...
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Future Outlook
I would recommend going with symplr based on their executive involvement and research and...
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Future Outlook
We probably wouldn't look at other products if the vendor had somewhat of an emphasis on improving...
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Functionality and Upgrades
For the end user, the tool is so logical and easy to follow. It is a great product.
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Technology
symplr is pushing out a new platform, and they are not making updates to ShiftSelect or their other...
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Service and Support
Over the last year, symplr has implemented some good changes in their upgrades based on requests...
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Interfacing and Integration
We don't use symplr's time and attendance solution, so certain reports and items don't interface...
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Functionality and Upgrades
There are things that have happened with upgrades that have been problematic for us. We do...
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Technology
Once users get used to the product, it is very easy to utilize. The addition of an app for...
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Future Outlook
I have recommended ShiftSelect to peers internally in the interest of centralizing scheduling across...
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Functionality and Upgrades
One of the things ShiftSelect has that other scheduling systems don't have is a reward system, and...
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Other Observations & Comments
The vendor has a community for submitting ideas. The vendor looks at that community for development,...
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Technology
People get to see their schedule and time cards and use the symplr app to do things from home, so...
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Service and Support
I don't think the end user necessarily gets to give the feedback that they need for ShiftSelect. We...
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Technology
With our symplr app, we currently have an issue when a person is looking at the schedule from home....
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Relationship
symplr keeps their promises; they are probably one of the few companies that do. They are fabulous...
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Relationship
ShiftSelect integrates well with almost everything, but there have been a couple of bumps along the...
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Service and Support
The vendor could improve their support process. A lot of times, I am told that there are zero...
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Service and Support
There is no better company than symplr to give the hands-on customer service that a client needs...
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Functionality and Upgrades
I don't put in as many work orders as we did when we first started with symplr. I only put one in...
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Relationship
I have regular conference calls with a representative or my contact with symplr where we talk about...
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Service and Support
symplr’s support team is excellent. I love their response time. The support team is always positive...
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Functionality and Upgrades
Things are going well with symplr. On the shift administrator side, they came up with a mobile app...
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Functionality and Upgrades
It would be nice if the vendor could add different colors into the product. For the PTO and...
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Service and Support
Whenever we have an IT issue, it takes days or even longer for symplr's support people to get it...
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Interfacing and Integration
Our symplr product does not integrate with our EMR, so whenever the program is down, nurses and end...
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Functionality and Upgrades
symplr’s product functions well, and the system does what it is supposed to do. The biggest strength...
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Functionality and Upgrades
There are a lot of updates we cannot use within the symplr software. We have been looking at other...
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Implementation and Training
symplr's communication is very passive. We usually receive an email or attachment from the vendor...
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Service and Support
The system is very reliable, but we would like it if symplr could focus on just one thing. We feel...
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Relationship
symplr's people are very nice, and they are on call for emergencies. That means that we can get in...
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ROI / Cost
ShiftSelect is a good product. It can be customized, and it is effective. It gives us the things...
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Functionality and Upgrades
I would recommend ShiftSelect for a smaller facility, but it may not be the best for a larger...
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Interfacing and Integration
ShiftSelect has the ability to interface with other systems, but it doesn't have the ability to do...
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Functionality and Upgrades
The system's functionality hasn't changed with the pandemic even though some of our needs have...
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Service and Support
We tend to receive really good support if we log a ticket or call the help desk people. The support...
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Interfacing and Integration
There have been some challenges with the systems integration with another product. We expected more...
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Relationship
There have been a lot of changes for symplr. The vendor has been purchased multiple times in the...
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Technology
The system is very well liked by the users. The quality of the system is not bad, but I wouldn't buy...
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Functionality and Upgrades
symplr doesn't have any analytics to offer us, so we can't look at our nurse workforce to see where...
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Functionality and Upgrades
The product is working well. The vendor has made some pretty good enhancements to their product over...
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Functionality and Upgrades
The vendor is moving toward allowing more unit-specific configurations. We find that beneficial. In...
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Functionality and Upgrades
We do all of the back-end things in the product for our leaders. Leaders don't have a whole lot to...
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Functionality and Upgrades
One of the big things we want from the product is outcome analytics or a better dashboard. We would...
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Service and Support
The vendor's support is pretty good. It has gotten better over the years. The vendor has a website...
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Functionality and Upgrades
symplr has recently updated their system and changed everything to the point that we can’t always do...
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Relationship
We would like for symplr to be a little more accessible with things. We used to have a contact...
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Relationship
symplr is pretty proactive. They do send emails about things that we can go online and read, but it...
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Service and Support
With symplr’s product, it can be difficult to get things fixed because we have to submit a ticket...
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Interfacing and Integration
My one complaint is that the system doesn’t talk to our other solutions.
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Functionality and Upgrades
ShiftSelect could not possibly get any easier for the darn end user. The calendar feature makes it...
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Functionality and Upgrades
We would like to be able to pull a pending vacation report within ShiftSelect. The vacations are...
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