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ShiftSelect (formerly API Healthcare)
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Tanya Egbert
Research Director
KLAS Research Director - Tanya Egbert
 
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User Commentary

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Manager

Our experience with symplr has been less than ideal. It appears that symplr is spending money and...

Oct 2021
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Manager

We are looking at switching vendors. We aren’t satisfied with the vendor because of a lack of...

Oct 2021
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Manager

The look and feel of the solution is antiquated. We have to do a lot of workarounds because the...

Oct 2021
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Manager

I don’t necessarily feel nickel-and-dimed. There is one flat rate for the solution, and it is pretty...

Oct 2021
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Manager

We have general issues with the product. It doesn’t meet our needs, and when we reach out to express...

Oct 2021
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VP/Other Executive

ShiftSelect would be easier to use if its mobile app had more functionality. The vendor has done a...

Jul 2021
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VP/Other Executive

symplr's support has improved. They are much more responsive than they used to be. If we say that we...

Jul 2021
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VP/Other Executive

I have recommended ShiftSelect to several people. I told them that it was a big improvement over...

Jul 2021
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VP/Other Executive

Last year, symplr was able to complete the work that they were doing to get off of Adobe. Since they...

Jul 2021
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VP/Other Executive

I would definitely consider ShiftSelect if I were to do everything over again, but I would need to...

Jul 2021
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VP/Other Executive

ShiftSelect keeps their promises, but they aren't always timely with that. They are getting better...

Jul 2021
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VP/Other Executive

symplr has been a trooper in helping us with integration. We switched some internal systems, and...

Jul 2021
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Manager

When we started with the company, we had a lot of hands-on help, and that was great for our new...

Jun 2021
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Manager

Those of us that have been using the system are very happy with it. It is very easy to use and...

Jun 2021
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Manager

The initial training was very good. Some internal changes are possibly coming, and if symplr could...

Jun 2021
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Director

symplr could improve how the staffing sheets print. We build which unit we want to print, but when...

Jun 2021
||
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Director

ShiftSelect is easy to use. The navigation is pretty intuitive.

Jun 2021
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Manager

The initial training for the system and what it does was great. The vendor's people were good...

Jun 2021
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Manager

As symplr upgrades, they offer different features that were not necessarily there in the beginning,...

Jun 2021
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VP/Other Executive

symplr's training is accessible.

Jun 2021
||
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VP/Other Executive

I like ShiftSelect. It maintains our schedules. The solution is web based. I like that I can pull it...

Jun 2021
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VP/Other Executive

Some of the menus in ShiftSelect, like the report library, were a little more easily accessible...

Jun 2021
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Manager

When we are looking at a baseline schedule in ShiftSelect, it is in a calendar view with each...

Jun 2021
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Manager

There have been a lot of good improvements in ShiftSelect over the last year. The vendor had a major...

Jun 2021
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Analyst/Coordinator

There was an upgrade, and we went through a few issues. We ended up having to update our computer to...

May 2021
||
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Analyst/Coordinator

We are having an issue with one part of the program, but symplr is working on that. They will...

May 2021
||
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Analyst/Coordinator

The staff likes to be able to self-schedule. That part is good. We like being able to blast out the...

May 2021
||
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Analyst/Coordinator

Our relationship with symplr is good. We have no complaints. We haven’t had too many issues. symplr...

May 2021
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Manager

ShiftSelect has its pros and cons. Most things work for us, but we would like the vendor to add or...

May 2021
||
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Manager

ShiftSelect could be a little better with the scheduling. Each department does their scheduling a...

May 2021
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Manager

Workload balancing is a manual process. We have a grid that shows how many patients we have and how...

May 2021
||
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Director

Since a previous upgrade, we have had some ongoing issues that have not been resolved. I am a bit...

May 2021
||
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Director

Originally, our organization bought ShiftSelect because of the rewards system. It is a way to...

May 2021
||
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Director

There is an app that symplr has rolled out that the staff members have really appreciated having on...

May 2021
||
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Director

symplr has had trainings, but I am not sure that it has covered all of the functionality.

May 2021
||
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Director

We have used ShiftSelect for years for open-shift management. We have tried to move that area...

May 2021
||
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Director

ShiftSelect is an easy tool. The staff members like it and still use it. I have a new department...

May 2021
||
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Director

We were trying to get ShiftSelect implemented at our other hospitals, and I think that the vendor...

May 2021
||
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Director

I never think there is enough training from symplr. I think there is an impression that people get...

May 2021
||
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Manager

For now, ShiftSelect is part of our long-term plans. Before the COVID-19 pandemic hit, we were...

May 2021
||
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Director

ShiftSelect is fairly easy to use. However, the end user might struggle sometimes. There are good...

May 2021
||
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Director

symplr has finally heard our frustration. We have assigned a representative that we communicate with...

May 2021
||
(0)
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Manager

symplr doesn't always keep their promises. They try to, but there are a lot of instances where they...

May 2021
||
(0)
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Manager

For symplr's enhancement piece, they are only focusing on four categories. Each of those categories...

May 2021
||
(0)
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Manager

Our team did the system's implementation in-house. symplr tried to give us an overview, but we were...

May 2021
||
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Manager

We have had some issues with ShiftSelect's integration interfaces. We have had to combine and merge...

May 2021
||
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Manager

ShiftSelect looks very different now because the vendor has done a lot of upgrades over the last...

May 2021
||
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Manager

There are some predictive things that we want the system to do, but it doesn't do those things right...

May 2021
||
(0)
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Manager

symplr's phone and web support are pretty responsive. They have an emergency line in case we need...

May 2021
||
(0)
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Manager

ShiftSelect has room to improve at driving tangible outcomes. It sends out notifications and lets...

May 2021
||
(0)
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Manager

API Healthcare has changed hands a couple of times in the last little bit, so getting a meeting can...

Mar 2021
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(0)
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Manager

We just moved to the vendor's last upgrade, and now everything looks totally different for our end...

Mar 2021
||
(0)
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Manager

We have been pushing API Healthcare on getting more reports so that we can do automatic reporting....

Mar 2021
||
(0)
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Manager

One thing that stands out about ShiftSelect is that it has changed hands many times. It can be...

Feb 2021
||
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Manager

I like ShiftSelect because I have all of the schedules at my fingertips and in one system. I can...

Feb 2021
||
(0)
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Analyst/Coordinator

ShiftSelect has been working so far. The vendor’s support is very helpful. Their customer service is...

Feb 2021
||
(0)
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Analyst/Coordinator

The configuration of the new reports is the only thing I am trying to figure out. The vendor made...

Feb 2021
||
(0)
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Director

API Healthcare is very open to what we are trying to do with respect to not only using the...

Feb 2021
||
(0)
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Director

Ad hoc reporting would probably be the area I need the most help in, and that is something that...

Feb 2021
||
(0)
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Director

The solution has had a significantly positive effect on our organization in two ways. First off, it...

Feb 2021
||
(0)
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Nurse

API Healthcare has a good product that is meeting our needs. We haven't necessarily used all of the...

Feb 2021
||
(0)
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Nurse

Some years ago, we spoke directly to the people who were building things for ShiftSelect, and they...

Feb 2021
||
(0)
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Nurse

The ease of use is good. We use a train-the-trainer model, and I am one of the people who do the...

Feb 2021
||
(0)
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Nurse

Organizations need to know exactly how the product will work with their current technology and IS...

Feb 2021
||
(0)
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Analyst/Coordinator

We recently did an upgrade to the system. I don't have any problems with the upgrade, but several...

Jan 2021
||
(0)
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Analyst/Coordinator

The vendor has great support. They have great, excellent customer service and a great technical...

Jan 2021
||
(0)
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Analyst/Coordinator

The recent release was a major one, but the vendor gave at least three weeks' notifications that we...

Jan 2021
||
(0)
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Analyst/Coordinator

The users, especially the staff, love the system because they can use their mobile devices to use...

Jan 2021
||
(0)
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Director

While I have not always given API Healthcare the best reviews in comparison to another vendor from...

Dec 2020
||
(0)
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Director

In general, we have consolidated the staffing, but we are managing that through one vendor in one...

Dec 2020
||
(0)
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Director

I had contact with API Healthcare from the point that we selected their system were trying to roll...

Dec 2020
||
(0)
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Manager

Things are going fine with ShiftSelect. We are going to be upgrading soon to a relatively new...

Dec 2020
||
(0)
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Manager

The main deficiency that other systems have that ShiftSelect doesn’t have is the ability to schedule...

Dec 2020
||
(0)
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Manager

The vendor does deliver on releases; however, we still find issues with the product, and the vendor...

Dec 2020
||
(0)
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Manager

I do not feel nickel-and-dimed by the vendor. We did have significant downtime. We were reimbursed...

Dec 2020
||
(0)
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Manager

Our last upgrade was fine. It wasn’t really anything significant. The vendor is working very hard on...

Dec 2020
||
(0)
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Manager

I work with really excellent people. There are some duds, but overall, I would give the vendor a...

Dec 2020
||
(0)
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Manager

I think GE had a lot of red tape that we had to go through to get any financial backing to do...

Dec 2020
||
(0)
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Director

In the next few years, we will probably reevaluate the vendors on the market. I don't think that...

Nov 2020
||
(0)
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Director

I would like to see the vendor do a quarterly check-in. Whenever we have issues, we contact the...

Nov 2020
||
(0)
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Director

The system doesn't have very good reporting. The product falls short with its dashboard. The vendor...

Nov 2020
||
(0)
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Director

The product has the capability to meet all of our needs. In terms of having what we need in the...

Nov 2020
||
(0)
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Director

In terms of new technology, the vendor hasn't really upgraded anything. The program has been...

Nov 2020
||
(0)
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Director

With any problems that we have had, the vendor has been very responsive and good. The vendor has...

Nov 2020
||
(0)
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Director

We have gotten our money's worth on the product, even though we are only using a part of the system....

Nov 2020
||
(0)
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Manager

The current version of the software is old. I have been using it for years, and I have never seen an...

Nov 2020
||
(0)
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Manager

We anticipate the new update for the software to be a big change in flow and looks. The user...

Nov 2020
||
(0)
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Analyst/Coordinator

In the last year or so, symplr has tried to integrate ShiftSelect into their API Healthcare suite...

Nov 2020
||
(0)
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Analyst/Coordinator

The vendor is very heavy on the work order that we have to pay for any configuration. We have always...

Nov 2020
||
(0)
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Analyst/Coordinator

Very few products integrate 100% perfectly, but with ShiftSelect, we have had to work really hard on...

Nov 2020
||
(0)
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Analyst/Coordinator

I didn’t hear anything from the vendor at all during the COVID-19 crisis. I don’t even know who to...

Nov 2020
||
(0)
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Manager

We haven't had any ongoing training. I don't think ongoing training is necessary for this solution.

Oct 2020
||
(0)
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Manager

The vendor's support team members are great. They respond right away when we need something.

Oct 2020
||
(0)
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