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Current Time Inside Cache Tag Helper: 9/27/2020 12:25:58 AM and Model.EvProductId = 86081

Commentary Summary

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User Commentary

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VP/Other Executive

Functionality and Upgrades

We are not currently using Tonic to its full potential within our EMR. We are just getting a PDF...

Jul 2020
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VP/Other Executive

Other Observations & Comments

We have to have a lot of staff support because we have a high rate of illiteracy within our...

Jul 2020
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VP/Other Executive

Relationship

Since Tonic Health has been acquired, we haven’t heard from anybody. Maybe we heard from someone...

Jul 2020
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VP/Other Executive

Lessons Learned

Tonic has good quality, and the vendor's support is solid. They were able to do everything that they...

Jul 2020
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VP/Other Executive

Service and Support

The vendor has done extremely well in supporting us through the COVID-19 crisis.

Jul 2020
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VP/Other Executive

Implementation and Training

I would give the vendor the highest rating for implementation services. The vendor is phenomenal.

Jul 2020
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VP/Other Executive

Relationship

The vendor executives have been very involved. Tonic Health has just been a fabulous partner.

Jul 2020
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VP/Other Executive

Functionality and Upgrades

Tonic has really been able to be a bridge between us and patients. The system allows for a lot of...

Jul 2020
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Analyst/Coordinator

Functionality and Upgrades

An update with Tonic is more of a manual update. It was hard for us to figure out who in the clinic...

Jun 2020
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Analyst/Coordinator

Functionality and Upgrades

Tonic Health is always available for any requests on training, but Tonic does not really require...

Jun 2020
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Analyst/Coordinator

Interfacing and Integration

Tonic Health was very up front about what Tonic could and couldn't do from the beginning. Tonic and...

Jun 2020
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Analyst/Coordinator

Technology

We have not had too many requests for Tonic Health, but they have a lot of offerings. They have...

Jun 2020
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Analyst/Coordinator

Relationship

We only talk with our project manager from Tonic Health. I haven’t necessarily met or interacted...

Jun 2020
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Director

Relationship

I would buy Tonic again if the decision were up to me. We have someone new in leadership, and that...

Jun 2020
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Director

Functionality and Upgrades

I don’t know what version of Tonic we are on. We are current, though. With the cloud-based...

Jun 2020
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Director

ROI / Cost (care and feeding)

Tonic Health doesn’t charge for every little thing. They are very good that way. We really don’t do...

Jun 2020
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Director

Interfacing and Integration

We really haven’t changed anything for COVID-19, and we are actually looking to remove the product...

Jun 2020
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CIO

Future Outlook

We are probably going to replace Tonic. We have been working with many of our vendors on cost...

Jun 2020
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CIO

Interfacing and Integration

With Tonic Health, there has been a slow rollout and integration with our core system. We haven’t...

Jun 2020
 Helpful

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CIO

ROI / Cost (care and feeding)

Tonic really hasn’t added value so far. It has just added a little bit of automation in the check-in...

Jun 2020
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Manager

Functionality and Upgrades

I love the vendor. They do a really good job. The product's ease of use for our patients is...

Jun 2020
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Manager

Service and Support

The vendor provides a help desk, but we rarely use it because we have our own internal help desk...

Jun 2020
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Manager

Functionality and Upgrades

Early on, the vendor kept saying that things were in their road map, but there wasn't a clear...

Jun 2020
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Manager

ROI / Cost (care and feeding)

The product has always worked as promoted. It is easy to use, and we get all of the outcomes that we...

Jun 2020
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Manager

ROI / Cost (care and feeding)

Tonic Health charges me for our utilization. I have never felt like they have nickel-and-dimed me.

Jan 2020
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Manager

Implementation and Training

Tonic Health did a widespread training session for everybody, but the bulk of the training fell on...

Jan 2020
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Manager

Relationship

Tonic Health’s system does everything that they promoted it would do. The vendor offers further...

Jan 2020
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Manager

Interfacing and Integration

We had an integration issue that turned out to be a big deal. I wasn’t part of the initial...

Jan 2020
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Manager

Service and Support

We had an issue with some of the hardware we use along with Tonic, and that created a lot of...

Jan 2020
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Manager

Relationship

Tonic Health has a number we can call for support and for things like resetting passwords. The...

Jan 2020
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Manager

Functionality and Upgrades

Tonic Health is very focused on KPIs and knows what our targets are. Everything that they worked...

Jan 2020
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Manager

Relationship

Tonic Health has kept all their promises, and I haven't had any issues or concerns with that. They...

Jan 2020
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Manager

Functionality and Upgrades

Tonic makes the front-end process for registration and processing much more efficient and seamless...

Jan 2020
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Manager

Functionality and Upgrades

I like the idea of having a registration system that is seamless and that can send appointment...

Jan 2020
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Manager

Other Observations & Comments

I know one of Tonic Health’s competitors' systems works so much nicer because everything is on a...

Jan 2020
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Manager

Service and Support

For the most part, Tonic Health has done exactly what they said they were going to do. I don't know...

Jan 2020
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Director

Relationship

Things are going very well with Tonic. We haven’t rolled it out as quickly as we wanted to, but the...

Dec 2019
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Director

Other Observations & Comments

We are not looking to give Tonic up. However, because we are part of a larger organization, there...

Dec 2019
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Director

ROI / Cost (care and feeding)

Tonic doesn’t nickel-and-dime. Our purchase of Tonic involved a global fee. Pretty much everything...

Dec 2019
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Director

Functionality and Upgrades

I would give Tonic a high rating for its tangible outcomes. Tonic does what it is supposed to do and...

Dec 2019
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Director

Other Observations & Comments

Receiving my money’s worth from the tool is a problem, but I need to take the hit for that; it isn't...

Dec 2019
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Director

Implementation and Training

I would give the vendor a perfect score on the implementation. The resources are very knowledgeable....

Dec 2019
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Director

Technology

We haven’t asked the vendor for any new technology, and they haven’t really come up with whole lot...

Dec 2019
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Director

Service and Support

The vendor has a set-and-forget methodology. They don't generally reach out to me unless they need...

Dec 2019
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Manager

Functionality and Upgrades

Overall, the system's functionality and everything that the system provides are pretty awesome, but...

Dec 2019
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Manager

Functionality and Upgrades

We have realized that the system we were using before was very low tech in comparison to Tonic. Now,...

Dec 2019
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Manager

Functionality and Upgrades

We like being able to deliver information packets to new patients to fill out ahead of time. That...

Dec 2019
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Manager

Functionality and Upgrades

We would like to have certain reports delivered directly into the system. Right now, we get a...

Dec 2019
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Manager

Implementation and Training

When implementing Tonic, we were apprehensive about how our front desk staff would take to the...

Dec 2019
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Manager

Relationship

Tonic Health has been a great vendor. We have done a lot of product development together, and Tonic...

Dec 2019
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Manager

Relationship

When we first started with Tonic Health, they mainly had patient-experience things. They have...

Dec 2019
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Manager

Service and Support

The only thing Tonic Health could work on is prioritizing development a bit more. The programmers...

Dec 2019
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Manager

Service and Support

Tonic interfaces with our scheduling system really well, and the vendor is willing to interface...

Dec 2019
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Manager

Interfacing and Integration

I don't see Tonic going anywhere. We haven't discussed getting rid of it even though we want to have...

Nov 2019
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Manager

Relationship

Tonic Health is pretty good at communicating with us, and whenever we have an issue, we have a...

Nov 2019
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Manager

Functionality and Upgrades

The upgrades for Tonic are always pretty quick, and we already know what is happening.

Nov 2019
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Manager

Functionality and Upgrades

One thing I like about Tonic is that patients are able to fill out things at home before they come...

Nov 2019
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Manager

Implementation and Training

Training and implementation for Tonic were good. We had good communication with Tonic Health, as...

Jun 2019
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Manager

Functionality and Upgrades

We have had a very positive experience with Tonic; it has proven to be a great system. Tonic is easy...

Jun 2019
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Manager

Implementation and Training

Tonic Health's training is very good; we have no issues with it. Tonic Health is always available to...

Jun 2019
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Manager

Relationship

Communication with Tonic Health is not very good. We don't get any type of communication from Tonic...

Jun 2019
 Helpful

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Manager

Interfacing and Integration

One of my main issues with Tonic is that it doesn't integrate with any other system. Tonic is web...

Jun 2019
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Manager

Relationship

Tonic Health is so poor at communicating. They are not proactive, and they don't find ways to help...

Jun 2019
 Helpful

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Manager

Functionality and Upgrades

Tonic is very user friendly. Patients use iPads for all of the questions that we have set up, and...

Jun 2019
 Helpful

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Manager

Functionality and Upgrades

Enhancement requests and deliverable dates take a long time to discuss with Tonic Health. I would...

Jun 2019
 Helpful

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Director

Service and Support

Tonic Health’s people are swift. They get back to us within two hours. However, I would like to see...

Mar 2019
 Helpful

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Director

Service and Support

Tonic Health goes through an annual review, so we get data as early as December. Tonic Health is a...

Mar 2019
 Helpful

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Director

Functionality and Upgrades

I would recommend Tonic Health to a peer or a friend; I have before. I talk about Tonic Health to...

Mar 2019
 Helpful

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Director

Functionality and Upgrades

We have yet to find something that even our enterprise vendor has that would displace Tonic Health's...

Mar 2019
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Director

Technology

We do patient consents on an iPad now, and that is pretty nifty. Patients can sign documents with...

Mar 2019
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Director

ROI / Cost (care and feeding)

We pay one fixed price with Tonic Health. We can use Tonic Health's system as little or as much as...

Mar 2019
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Director

ROI / Cost (care and feeding)

We did an analysis that found out that if a patient comes in and completes all the forms in Tonic...

Mar 2019
 Helpful

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Director

Future Outlook

Tonic Health's system is absolutely a part of our long-term plans. We would pick Tonic Health again....

Mar 2019
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Director

Future Outlook

We use Tonic Health’s payment solution. The only thing better than checking in online is paying...

Mar 2019
 Helpful

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Director

Functionality and Upgrades

We use Tonic Health's product for screening, brief intervention, and treatment referrals. The...

Mar 2019
 Helpful

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Director

Functionality and Upgrades

Our initial use for Tonic Health's product was patient satisfaction. The great thing about the...

Mar 2019
 Helpful

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Director

Interfacing and Integration

Tonic Health really allowed us to choose how their product integrates with our EHR, and that was...

Mar 2019
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Director

Relationship

I have nothing bad to say about Tonic Health. They have been an amazing partner. Any time we have...

Mar 2019
 Helpful

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Manager

Service and Support

Tonic Health is great to work with. They go out of their way to meet our needs. I would give them...

Mar 2019
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Manager

Technology

Tonic does a good job if someone needs to digitalize paper, but in terms of saving time in waiting...

Mar 2019
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Manager

Interfacing and Integration

Tonic has the ability to integrate with other systems, but that is a more specific use of the...

Mar 2019
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Manager

ROI / Cost (care and feeding)

Tonic is very good. It takes things that we used to do on paper and makes them simpler for patients...

Mar 2019
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Manager

Future Outlook

I can confidently say that Tonic isn't part of our long-term plans. We are going to see how much we...

Mar 2019