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User Commentary
Other Observations & Comments
We are moving to Suncom's platform, but Paragon Materials Management is part of the Suncom platform....
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Implementation and Training
With Altera Digital Health, I often have to go to the executive level to get what I need. A lot of...
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Relationship
Altera Digital Health's executives are pretty responsive. We have the same person for all our...
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Service and Support
The vendor's support is excellent. They have online and phone support, and the vendor's support is...
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Other Observations & Comments
With implementations, there could be more explanations of different processes and where I am going....
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Relationship
The vendor listens well to customers and what they need, and the vendor is aware of issues that...
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Interfacing and Integration
We have an interface with a third-party product, and we ran into some issues where we found that the...
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Relationship
The vendor has a website where we get emails, and if we are on the website and there are any issues,...
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Implementation and Training
The vendor trains the trainer, but if we need any additional assistance or explanations of...
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Functionality and Upgrades
I have been using the product for so long that the functionality is easy to use. No application can...
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Service and Support
If something needs to be escalated, I know who to go to, and they escalate things to the top...
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Service and Support
In terms of support, information is readily available. With some applications I have been on, the...
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Relationship
The product is a big application. We can't possibly use every functionality, but when we ask about...
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Functionality and Upgrades
As Allscripts grows and builds new upgrades for the future, it would be beneficial if they would...
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Implementation and Training
Veradigm could improve their training by knowing the client's environment and getting more...
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Functionality and Upgrades
My biggest complaint is that we still have to do desktop installs for the system. The vendor should...
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Interfacing and Integration
There are some integration aspects that might need to be enhanced between Allscripts' systems and...
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Interfacing and Integration
In general, the solution has been pretty limiting for us. We use another vendor's EMR, but our...
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Service and Support
We have told our organization that we need to get off of Paragon Materials Management because it...
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Functionality and Upgrades
I haven't found a better healthcare supply chain product than Allscripts' solution. It is very...
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Functionality and Upgrades
With the latest version of the system, Allscripts rearranged the way that they do their clinical...
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Service and Support
Most of the time, Allscripts' day-to-day support is okay. If there is a really hard problem, then...
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