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Allscripts Enterprise Resource Planning
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Niel Oscarson
Research Director
KLAS Research Director - Niel Oscarson
 
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User Commentary

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Manager

Service and Support

The vendor's support is excellent. They have online and phone support, and the vendor's support is...

Mar 2023
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(0)
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Manager

Other Observations & Comments

With implementations, there could be more explanations of different processes and where I am going....

Mar 2023
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Manager

Relationship

The vendor listens well to customers and what they need, and the vendor is aware of issues that...

Mar 2023
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Manager

Interfacing and Integration

We have an interface with a third-party product, and we ran into some issues where we found that the...

Mar 2023
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Manager

Relationship

The vendor has a website where we get emails, and if we are on the website and there are any issues,...

Mar 2023
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(0)
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Manager

Implementation and Training

The vendor trains the trainer, but if we need any additional assistance or explanations of...

Mar 2023
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Manager

Functionality and Upgrades

I have been using the product for so long that the functionality is easy to use. No application can...

Mar 2023
||
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Manager

Service and Support

If something needs to be escalated, I know who to go to, and they escalate things to the top...

Mar 2023
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Manager

Service and Support

In terms of support, information is readily available. With some applications I have been on, the...

Mar 2023
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(0)
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Manager

Relationship

The product is a big application. We can't possibly use every functionality, but when we ask about...

Mar 2023
||
(0)
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Manager

Functionality and Upgrades

As Allscripts grows and builds new upgrades for the future, it would be beneficial if they would...

Mar 2023
||
(0)
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Manager

Implementation and Training

Veradigm could improve their training by knowing the client's environment and getting more...

Mar 2023
||
(0)
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Manager

Functionality and Upgrades

My biggest complaint is that we still have to do desktop installs for the system. The vendor should...

Mar 2023
||
(0)
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Manager

Interfacing and Integration

There are some integration aspects that might need to be enhanced between Allscripts' systems and...

Mar 2023
||
(0)
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CNO

Interfacing and Integration

In general, the solution has been pretty limiting for us. We use another vendor's EMR, but our...

Nov 2022
||
(0)
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CNO

Service and Support

We have told our organization that we need to get off of Paragon Materials Management because it...

Nov 2022
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(0)
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Analyst/Coordinator

Functionality and Upgrades

I haven't found a better healthcare supply chain product than Allscripts' solution. It is very...

Jul 2022
||
(0)
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Analyst/Coordinator

Functionality and Upgrades

With the latest version of the system, Allscripts rearranged the way that they do their clinical...

Apr 2022
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Analyst/Coordinator

Service and Support

Most of the time, Allscripts' day-to-day support is okay. If there is a really hard problem, then...

Apr 2022
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(0)
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CFO

ROI / Cost

If we request training from the vendor because our facility needs to be refreshed on some things,...

Mar 2022
||
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CFO

Functionality and Upgrades

The product does all our claims and billing. It is the clearinghouse between all the payers and us....

Mar 2022
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