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Vocera Care Rounds Comments
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KLAS Research Director - Adam Cherrington
Subject Expert

Adam Cherrington

Research Director

adam.cherrington@klasresearch.com

801-404-5273

 
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User Commentary

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Nurse

Future Outlook

I wish the technology could do more, but it is worth every penny. I like the product. I think our...

Dec 2020
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Nurse

Relationship

My frontline direct contact is so good that I don’t ever need to escalate things to the executive...

Dec 2020
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Nurse

Service and Support

Vocera's support is a 20 on a scale between 1 and 10. The support people have been outstanding. We...

Dec 2020
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Manager

Service and Support

Our Vocera Care Rounds partner is amazing. We built a very good relationship with the rep that we...

Dec 2020
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Manager

Functionality and Upgrades

The product is hit or miss. Sometimes we don't get messaging. We have to go back through and do...

Dec 2020
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Manager

Functionality and Upgrades

The education piece has been amazing, and the system is very intuitive. That syncs to a lot of the...

Dec 2020
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Manager

Technology

We have had issues with batteries and badges before, but I don't know their life expectancy, so I...

Dec 2020
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Manager

Service and Support

Vocera has been very supportive during COVID-19. They have sent us multiple things and opportunities...

Dec 2020
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Manager

Service and Support

Vocera meets expectations. They have been responsive and interested. They have reached out to ask us...

Dec 2020
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Manager

Service and Support

The outcomes vary. There has been an improvement to our HCAHPS score. Honestly, Vocera has helped us...

Dec 2020
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Manager

Functionality and Upgrades

The product is a huge strength. The tracking and reporting are good. Vocera made changes after we...

Dec 2020
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Manager

Functionality and Upgrades

I have talked to Vocera about the ability to do smart branching. I am not a coding expert, but I...

Dec 2020
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Manager

Technology

More and more people have asked for the capability to use the Vocera tool on a smartphone. We use...

Dec 2020
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Manager

ROI / Cost (care and feeding)

Vocera avoids charging us for every little thing. I would say that is one of their strengths.

Dec 2020
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Manager

Lessons Learned

I struggle to get folks to use Vocera Care Rounds sometimes, but that is not the vendor's fault. We...

Dec 2020
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Director

Functionality and Upgrades

Our staff members like the technology, but they are very consumed in their workload. They feel like...

Sep 2020
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Director

Functionality and Upgrades

Vocera’s system is a great source to get some of the information out there. It does tell us numbers,...

Sep 2020
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CNIO

ROI / Cost (care and feeding)

I would absolutely buy Vocera Care Rounds again. We made the right decision in choosing this...

Aug 2020
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CNIO

ROI / Cost (care and feeding)

Vocera doesn't charge us for every little thing. They charge a flat fee that is very reasonable....

Aug 2020
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CNIO

Relationship

Vocera does surveys to make sure that we are happy and that nothing is lacking. If there is...

Aug 2020
(0)
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CNIO

Service and Support

Vocera’s product is really good, but what makes the difference is that their project manager is...

Aug 2020
(0)
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CNIO

Lessons Learned

I would recommend that others be open to constructive criticism and realize that the data does not...

Aug 2020
(0)
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CNIO

Functionality and Upgrades

Vocera Care Rounds is really simple to use. Vocera is doing everything right. Other facilities think...

Aug 2020
(0)
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CNIO

Service and Support

Vocera was extremely helpful during COVID-19. We had regular calls, and any time we called, they...

Aug 2020
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CNIO

Future Outlook

Vocera keeps all of their promises. To take it one step further, we are not only doing the care...

Aug 2020
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CNIO

ROI / Cost (care and feeding)

Vocera absolutely drives tangible outcomes. They are very conscious of their commitments there, and...

Aug 2020
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Director

Functionality and Upgrades

It is a pain to search in the app. When we are looking for a specific doctor's name, we have to...

Jul 2020
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Director

Relationship

We have an excellent relationship with our Vocera representatives. They bend over backward to help...

Jul 2020
(0)
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Director

Functionality and Upgrades

The referral process in Vocera Care Rounds is very good. If a patient has any issues, we can send a...

Jul 2020
(0)
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Director

Functionality and Upgrades

Vocera Care Rounds is a great tool. It is easy to use and has high patient acceptance. Patients can...

Jul 2020
(0)
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Director

Relationship

Vocera is incredibly engaged and meets with us every step of the way to understand the data that is...

Jul 2020
(0)
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Director

Functionality and Upgrades

We are constantly trying to understand the relationship between the data that we get through Vocera...

Jul 2020
(0)
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Director

Implementation and Training

Vocera Care Rounds does not get used as much as another platform we have. Another gap that we have...

Jul 2020
(0)
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Director

ROI / Cost (care and feeding)

I would be hard pressed to believe that we will keep the system long-term. We have not seen the...

Jul 2020
(0)
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Director

Interfacing and Integration

Our enterprise system offers so much in the way of documentation and different tools that it is...

Jul 2020
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Director

Relationship

While it is the customers' feedback that matters, we are not taking into deep consideration how the...

Jul 2020
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Director

Other Observations & Comments

There are right organizations for Vocera’s tools, especially if organizations are not going with our...

Jul 2020
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Director

Functionality and Upgrades

The biggest problem we have with the system is it is managed by staff members at their discretion...

Jul 2020
(0)
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Director

Implementation and Training

The vendor’s training is not that strong, but they do offer webinars. I don’t know that the training...

Jul 2020
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