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Vocera Care Rounds Comments
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Subject Expert
Commentary Summary
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User Commentary
Analyst/Coordinator
Our contact at Vocera always shares webinars and opportunities with us. The vendor will also submit...
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Analyst/Coordinator
We don't have additional costs beyond what is included in the contractual costs of our service-term...
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Analyst/Coordinator
Vocera Care Rounds is fairly easy to use. People can do what they need to in the system after using...
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Analyst/Coordinator
In the beginning, there was very low-hanging fruit that the vendor could get, so it was easy for us...
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Analyst/Coordinator
I cannot stress enough the individualized business care that the vendor gives to their clients and...
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Analyst/Coordinator
Vocera Care Rounds absolutely drives tangible outcomes. We use it on a daily basis to pull patient...
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Analyst/Coordinator
Our support people have been phenomenal, and our account manager has been great. Any time we have a...
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Analyst/Coordinator
Every once in a while, we have a patient who is missing from the system. Then, we either have to...
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Nurse
I wish the technology could do more, but it is worth every penny. I like the product. I think our...
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Nurse
My frontline direct contact is so good that I don’t ever need to escalate things to the executive...
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Nurse
Vocera's support is a 20 on a scale between 1 and 10. The support people have been outstanding. We...
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Manager
Our Vocera Care Rounds partner is amazing. We built a very good relationship with the rep that we...
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Manager
The product is hit or miss. Sometimes we don't get messaging. We have to go back through and do...
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Manager
The education piece has been amazing, and the system is very intuitive. That syncs to a lot of the...
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Manager
We have had issues with batteries and badges before, but I don't know their life expectancy, so I...
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Manager
Vocera has been very supportive during COVID-19. They have sent us multiple things and opportunities...
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Manager
Vocera meets expectations. They have been responsive and interested. They have reached out to ask us...
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Manager
The outcomes vary. There has been an improvement to our HCAHPS score. Honestly, Vocera has helped us...
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Manager
The product is a huge strength. The tracking and reporting are good. Vocera made changes after we...
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Manager
I have talked to Vocera about the ability to do smart branching. I am not a coding expert, but I...
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Manager
More and more people have asked for the capability to use the Vocera tool on a smartphone. We use...
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Manager
Vocera avoids charging us for every little thing. I would say that is one of their strengths.
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Manager
I struggle to get folks to use Vocera Care Rounds sometimes, but that is not the vendor's fault. We...
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Director
Our staff members like the technology, but they are very consumed in their workload. They feel like...
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Director
Vocera’s system is a great source to get some of the information out there. It does tell us numbers,...
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CNIO
Vocera’s product is really good, but what makes the difference is that their project manager is...
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CNIO
I would recommend that others be open to constructive criticism and realize that the data does not...
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CNIO
Vocera Care Rounds is really simple to use. Vocera is doing everything right. Other facilities think...
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CNIO
Vocera was extremely helpful during COVID-19. We had regular calls, and any time we called, they...
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CNIO
Vocera keeps all of their promises. To take it one step further, we are not only doing the care...
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CNIO
Vocera absolutely drives tangible outcomes. They are very conscious of their commitments there, and...
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CNIO
I would absolutely buy Vocera Care Rounds again. We made the right decision in choosing this...
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CNIO
Vocera doesn't charge us for every little thing. They charge a flat fee that is very reasonable....
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CNIO
Vocera does surveys to make sure that we are happy and that nothing is lacking. If there is...
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Director
The referral process in Vocera Care Rounds is very good. If a patient has any issues, we can send a...
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Director
Vocera Care Rounds is a great tool. It is easy to use and has high patient acceptance. Patients can...
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Director
It is a pain to search in the app. When we are looking for a specific doctor's name, we have to...
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Director
We have an excellent relationship with our Vocera representatives. They bend over backward to help...
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Director
Vocera is incredibly engaged and meets with us every step of the way to understand the data that is...
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Director
We are constantly trying to understand the relationship between the data that we get through Vocera...
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Director
Vocera Care Rounds does not get used as much as another platform we have. Another gap that we have...
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Director
I would be hard pressed to believe that we will keep the system long-term. We have not seen the...
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Director
Our enterprise system offers so much in the way of documentation and different tools that it is...
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Director
While it is the customers' feedback that matters, we are not taking into deep consideration how the...
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Director
There are right organizations for Vocera’s tools, especially if organizations are not going with our...
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Director
The biggest problem we have with the system is it is managed by staff members at their discretion...
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Director
The vendor’s training is not that strong, but they do offer webinars. I don’t know that the training...
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