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Vocera Care Rounds Comments
Filtered view: All
Subject Expert
Commentary Summary
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User Commentary
Nurse
Future Outlook
I wish the technology could do more, but it is worth every penny. I like the product. I think our...
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Nurse
Relationship
My frontline direct contact is so good that I don’t ever need to escalate things to the executive...
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Nurse
Service and Support
Vocera's support is a 20 on a scale between 1 and 10. The support people have been outstanding. We...
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Manager
Service and Support
Our Vocera Care Rounds partner is amazing. We built a very good relationship with the rep that we...
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Manager
Functionality and Upgrades
The product is hit or miss. Sometimes we don't get messaging. We have to go back through and do...
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Manager
Functionality and Upgrades
The education piece has been amazing, and the system is very intuitive. That syncs to a lot of the...
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Manager
Technology
We have had issues with batteries and badges before, but I don't know their life expectancy, so I...
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Manager
Service and Support
Vocera has been very supportive during COVID-19. They have sent us multiple things and opportunities...
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Manager
Service and Support
Vocera meets expectations. They have been responsive and interested. They have reached out to ask us...
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Manager
Service and Support
The outcomes vary. There has been an improvement to our HCAHPS score. Honestly, Vocera has helped us...
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Manager
Functionality and Upgrades
The product is a huge strength. The tracking and reporting are good. Vocera made changes after we...
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Manager
Functionality and Upgrades
I have talked to Vocera about the ability to do smart branching. I am not a coding expert, but I...
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Manager
Technology
More and more people have asked for the capability to use the Vocera tool on a smartphone. We use...
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Manager
ROI / Cost (care and feeding)
Vocera avoids charging us for every little thing. I would say that is one of their strengths.
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Manager
Lessons Learned
I struggle to get folks to use Vocera Care Rounds sometimes, but that is not the vendor's fault. We...
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Director
Functionality and Upgrades
Our staff members like the technology, but they are very consumed in their workload. They feel like...
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Director
Functionality and Upgrades
Vocera’s system is a great source to get some of the information out there. It does tell us numbers,...
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CNIO
ROI / Cost (care and feeding)
I would absolutely buy Vocera Care Rounds again. We made the right decision in choosing this...
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CNIO
ROI / Cost (care and feeding)
Vocera doesn't charge us for every little thing. They charge a flat fee that is very reasonable....
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CNIO
Relationship
Vocera does surveys to make sure that we are happy and that nothing is lacking. If there is...
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CNIO
Service and Support
Vocera’s product is really good, but what makes the difference is that their project manager is...
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CNIO
Lessons Learned
I would recommend that others be open to constructive criticism and realize that the data does not...
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CNIO
Functionality and Upgrades
Vocera Care Rounds is really simple to use. Vocera is doing everything right. Other facilities think...
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CNIO
Service and Support
Vocera was extremely helpful during COVID-19. We had regular calls, and any time we called, they...
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CNIO
Future Outlook
Vocera keeps all of their promises. To take it one step further, we are not only doing the care...
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CNIO
ROI / Cost (care and feeding)
Vocera absolutely drives tangible outcomes. They are very conscious of their commitments there, and...
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Director
Functionality and Upgrades
It is a pain to search in the app. When we are looking for a specific doctor's name, we have to...
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Director
Relationship
We have an excellent relationship with our Vocera representatives. They bend over backward to help...
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Director
Functionality and Upgrades
The referral process in Vocera Care Rounds is very good. If a patient has any issues, we can send a...
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Director
Functionality and Upgrades
Vocera Care Rounds is a great tool. It is easy to use and has high patient acceptance. Patients can...
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Director
Relationship
Vocera is incredibly engaged and meets with us every step of the way to understand the data that is...
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Director
Functionality and Upgrades
We are constantly trying to understand the relationship between the data that we get through Vocera...
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Director
Implementation and Training
Vocera Care Rounds does not get used as much as another platform we have. Another gap that we have...
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Director
ROI / Cost (care and feeding)
I would be hard pressed to believe that we will keep the system long-term. We have not seen the...
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Director
Interfacing and Integration
Our enterprise system offers so much in the way of documentation and different tools that it is...
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Director
Relationship
While it is the customers' feedback that matters, we are not taking into deep consideration how the...
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Director
Other Observations & Comments
There are right organizations for Vocera’s tools, especially if organizations are not going with our...
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Director
Functionality and Upgrades
The biggest problem we have with the system is it is managed by staff members at their discretion...
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Director
Implementation and Training
The vendor’s training is not that strong, but they do offer webinars. I don’t know that the training...
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