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Vocera Care Rounds Comments
Subject Expert
Commentary Summary
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User Commentary
CNIO
ROI / Cost (care and feeding)
I would absolutely buy Vocera Care Rounds again. We made the right decision in choosing this...
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CNIO
ROI / Cost (care and feeding)
Vocera doesn't charge us for every little thing. They charge a flat fee that is very reasonable....
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CNIO
Relationship
Vocera does surveys to make sure that we are happy and that nothing is lacking. If there is...
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CNIO
Service and Support
Vocera’s product is really good, but what makes the difference is that their project manager is...
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CNIO
Lessons Learned
I would recommend that others be open to constructive criticism and realize that the data does not...
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CNIO
Functionality and Upgrades
Vocera Care Rounds is really simple to use. Vocera is doing everything right. Other facilities think...
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CNIO
Service and Support
Vocera was extremely helpful during COVID-19. We had regular calls, and any time we called, they...
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CNIO
Future Outlook
Vocera keeps all of their promises. To take it one step further, we are not only doing the care...
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CNIO
ROI / Cost (care and feeding)
Vocera absolutely drives tangible outcomes. They are very conscious of their commitments there, and...
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Director
Functionality and Upgrades
It is a pain to search in the app. When we are looking for a specific doctor's name, we have to...
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Director
Relationship
We have an excellent relationship with our Vocera representatives. They bend over backward to help...
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Director
Functionality and Upgrades
The referral process in Vocera Care Rounds is very good. If a patient has any issues, we can send a...
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Director
Functionality and Upgrades
Vocera Care Rounds is a great tool. It is easy to use and has high patient acceptance. Patients can...
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Director
Relationship
Vocera is incredibly engaged and meets with us every step of the way to understand the data that is...
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Director
Functionality and Upgrades
We are constantly trying to understand the relationship between the data that we get through Vocera...
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Director
Implementation and Training
Vocera Care Rounds does not get used as much as another platform we have. Another gap that we have...
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Director
ROI / Cost (care and feeding)
I would be hard pressed to believe that we will keep the system long-term. We have not seen the...
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Director
Interfacing and Integration
Our enterprise system offers so much in the way of documentation and different tools that it is...
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Director
Relationship
While it is the customers' feedback that matters, we are not taking into deep consideration how the...
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Director
Other Observations & Comments
There are right organizations for Vocera’s tools, especially if organizations are not going with our...
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Director
Functionality and Upgrades
The biggest problem we have with the system is it is managed by staff members at their discretion...
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Director
Implementation and Training
The vendor’s training is not that strong, but they do offer webinars. I don’t know that the training...
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CNO
Other Observations & Comments
With Vocera Care Rounds, we are able to get analytics, so we know how often patients are rounded on....
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CNO
Service and Support
Our Vocera representative is very accessible. Vocera is very good at providing customer service and...
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VP/Other Executive
Functionality and Upgrades
Vocera’s latest update had some missing functionality that we had in the old version. The upgrade...
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VP/Other Executive
Relationship
The person I connect with at Vocera is fantastic, responsive, and helpful. I would like Vocera's...
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CNO
Service and Support
Vocera’s support people are very driven. They proactively let us know about upcoming upgrades or...
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CNO
Functionality and Upgrades
The system is really robust and well thought out. It is very easy to use and quite simple, and it...
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CNO
Relationship
We built an innovation-experience round at our organization, and we are actively expanding to other...
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CNO
Future Outlook
We are very satisfied with Vocera and expect to still be satisfied in the future. Things are very...
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CNO
Relationship
Vocera exceeds their promises. Vocera has been ahead of schedule with every deadline they have set.
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CNO
Service and Support
Vocera has gone above and beyond when making videos, coming on-site, and holding webinars. Vocera...
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CNO
Service and Support
Vocera has everything we need available for us. I have been impressed with the engineers who have...
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CNO
Relationship
Vocera's team members are the people who come to us with the upgrades, schedule times to talk to us,...
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CNO
Functionality and Upgrades
We have seen an increase in the quality of our patient experience around the rounding tool. The...
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CNO
Service and Support
Vocera's team is extremely responsive. The team members listen really well, and they turn our...
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Manager
Service and Support
Vocera is on the cutting edge of patient experience and innovation, and they listen very well to us...
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Manager
Service and Support
We get lots of data from the system, and we get lots of technical support from our Vocera...
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Manager
Relationship
Every time that we have asked about a report or how to use the data in a more powerful way, Vocera...
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Manager
Other Observations & Comments
If we were to start over, we would have to do due diligence and look at other vendors in terms of...
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Manager
Implementation and Training
We have Experience Innovation Network participants, and we have been to a lot of Vocera’s...
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Manager
Relationship
Our representative with Vocera is very responsive and has been very helpful to us. Whenever we have...
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Manager
ROI / Cost (care and feeding)
Vocera avoids nickel-and-diming us.
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Manager
Functionality and Upgrades
Vocera Care Rounds is very simple to use. It is user friendly. At my level of managing, I am very satisfied....
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Manager
Functionality and Upgrades
We would like Vocera Care Rounds to automatically generate a list of the new patients to see; that...
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Manager
Technology
Vocera delivers new technology that meets our needs. And Vocera’s service is generally proactive....
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Manager
Relationship
Other than the Experience Innovation Network, I have not been involved with the executive team. Our...
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Manager
Relationship
Vocera's support is phenomenal. Anytime we have issues, our representative is fabulous and gets back...
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Manager
Service and Support
Vocera keeps their promises in a timely manner, and they are good at doing updates. Vocera's...
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Manager
Functionality and Upgrades
Some features get activated from the system at our sister hospital, but we have to wait a while for...
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Manager
Relationship
The vendor’s training is very good. Our representative is here often and does quarterly review...
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Director
Implementation and Training
The vendor does a lot of the implementation over the phone, and we have a hard time following along....
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Manager
Functionality and Upgrades
We have an upgraded version. With the upgrade, when we want to change locations, we don’t have to go...
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Director
Service and Support
Vocera Care Rounds is supported on an iPad, and it works well. We have had excellent support from...
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Director
Functionality and Upgrades
We had a couple of glitches with Vocera Care Rounds. The issues were not that complicated, but I...
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Director
Relationship
Our Vocera representative is very attentive. We have had a number of changes in our organization,...
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Analyst/Coordinator
Functionality and Upgrades
The new upgrade is really good. I like the sentiment-analysis functionality. The system is able to...
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Analyst/Coordinator
Relationship
Everyone at Vocera has been a lifesaver. Vocera is awesome.
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Analyst/Coordinator
ROI / Cost (care and feeding)
We get a good deal from Vocera. They avoid nickel-and-diming us.
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Analyst/Coordinator
Relationship
The system doesn't have any barriers. The problem is simply getting people to use the system for...
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Director
Other Observations & Comments
We are a community hospital. Our nurse managers have good relationships within the different...
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Director
Relationship
The tool can be really impactful. However, we have to use the tool properly in order to get the...
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Director
Functionality and Upgrades
Vocera did a nice job on the recent upgrade of their product. The design is geared more toward the...
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Director
Service and Support
Our person at Vocera is incredibly responsive and great. I would like our support person to show us...
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Director
Relationship
Vocera is very responsive, but I would like them to be more proactive.
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Director
Other Observations & Comments
There are problems with our internal use that hinder the tangible outcomes we receive from the product....
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Director
Functionality and Upgrades
We have problems with our people being able to use Vocera's product in a meaningful way.
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Director
Implementation and Training
We need more support for training the nurse managers that lead the rounds. I was trained, and then I...
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Director
Functionality and Upgrades
I would like more flexibility within the system and the ability to pull in information from other databases....
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Director
Functionality and Upgrades
Things got more complicated with the last upgrade, so there will be a learning curve. As people use...
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Director
Interfacing and Integration
I would like to be able to integrate more systems with this product. I am not aware of anything on...
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VP/Other Executive
Functionality and Upgrades
Vocera Care Rounds is really easy to use. It provides real-time feedback from our patients, so we...
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Nurse
Other Observations & Comments
If Vocera were the top vendor in the space, we would definitely buy from them again, but we would...
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Nurse
Interfacing and Integration
Vocera Care Rounds doesn’t speak to our EMR at all, and we would really love to see Vocera improve...
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Nurse
Functionality and Upgrades
The reporting side is a big letdown because it is so rigid. The reporting almost feels like data...
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VP/Other Executive
Service and Support
We would like to see Vocera touch base with us more consistently. When I have a pain point, I reach...
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VP/Other Executive
Functionality and Upgrades
The brightest spot is that the tool can improve our patient satisfaction scores. That only happens...
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VP/Other Executive
Relationship
The person we work with at Vocera has been exceptional. The person is very responsive and tries to...
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VP/Other Executive
Relationship
Executive involvement has been appropriate when needed.
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VP/Other Executive
ROI / Cost (care and feeding)
We have been able to prove that when our rounds are up, our scores are also up.
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VP/Other Executive
Service and Support
We have had issues with the connectivity of the iPads, but we have had problems. We would like to...
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VP/Other Executive
Functionality and Upgrades
Our ongoing journey with Vocera is helping us advance our practices, accountability, and patient...
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VP/Other Executive
Relationship
What really makes Vocera strong is the consistency of those that we work with. I have had the same...
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