Vocera Care Rounds Comments

 

Featured  Reports

Preferences

   Bookmark

Give your feedback

Current Time Inside Cache Tag Helper: 9/27/2020 1:31:20 AM and Model.EvProductId = 187367

Commentary Summary

Positive
##%
Neither
##%
Negative
##%

User Commentary

Sort by

CNIO

ROI / Cost (care and feeding)

I would absolutely buy Vocera Care Rounds again. We made the right decision in choosing this...

Aug 2020
 Helpful

 or  to see details.

CNIO

ROI / Cost (care and feeding)

Vocera doesn't charge us for every little thing. They charge a flat fee that is very reasonable....

Aug 2020
 Helpful

 or  to see details.

CNIO

Relationship

Vocera does surveys to make sure that we are happy and that nothing is lacking. If there is...

Aug 2020
 Helpful

 or  to see details.

CNIO

Service and Support

Vocera’s product is really good, but what makes the difference is that their project manager is...

Aug 2020
 Helpful

 or  to see details.

CNIO

Lessons Learned

I would recommend that others be open to constructive criticism and realize that the data does not...

Aug 2020
 Helpful

 or  to see details.

CNIO

Functionality and Upgrades

Vocera Care Rounds is really simple to use. Vocera is doing everything right. Other facilities think...

Aug 2020
 Helpful

 or  to see details.

CNIO

Service and Support

Vocera was extremely helpful during COVID-19. We had regular calls, and any time we called, they...

Aug 2020
 Helpful

 or  to see details.

CNIO

Future Outlook

Vocera keeps all of their promises. To take it one step further, we are not only doing the care...

Aug 2020
 Helpful

 or  to see details.

CNIO

ROI / Cost (care and feeding)

Vocera absolutely drives tangible outcomes. They are very conscious of their commitments there, and...

Aug 2020
 Helpful

 or  to see details.

Director

Functionality and Upgrades

It is a pain to search in the app. When we are looking for a specific doctor's name, we have to...

Jul 2020
 Helpful

 or  to see details.

Director

Relationship

We have an excellent relationship with our Vocera representatives. They bend over backward to help...

Jul 2020
 Helpful

 or  to see details.

Director

Functionality and Upgrades

The referral process in Vocera Care Rounds is very good. If a patient has any issues, we can send a...

Jul 2020
 Helpful

 or  to see details.

Director

Functionality and Upgrades

Vocera Care Rounds is a great tool. It is easy to use and has high patient acceptance. Patients can...

Jul 2020
 Helpful

 or  to see details.

Director

Relationship

Vocera is incredibly engaged and meets with us every step of the way to understand the data that is...

Jul 2020
 Helpful

 or  to see details.

Director

Functionality and Upgrades

We are constantly trying to understand the relationship between the data that we get through Vocera...

Jul 2020
 Helpful

 or  to see details.

Director

Implementation and Training

Vocera Care Rounds does not get used as much as another platform we have. Another gap that we have...

Jul 2020
 Helpful

 or  to see details.

Director

ROI / Cost (care and feeding)

I would be hard pressed to believe that we will keep the system long-term. We have not seen the...

Jul 2020
 Helpful

 or  to see details.

Director

Interfacing and Integration

Our enterprise system offers so much in the way of documentation and different tools that it is...

Jul 2020
 Helpful

 or  to see details.

Director

Relationship

While it is the customers' feedback that matters, we are not taking into deep consideration how the...

Jul 2020
 Helpful

 or  to see details.

Director

Other Observations & Comments

There are right organizations for Vocera’s tools, especially if organizations are not going with our...

Jul 2020
 Helpful

 or  to see details.

Director

Functionality and Upgrades

The biggest problem we have with the system is it is managed by staff members at their discretion...

Jul 2020
 Helpful

 or  to see details.

Director

Implementation and Training

The vendor’s training is not that strong, but they do offer webinars. I don’t know that the training...

Jul 2020
 Helpful

 or  to see details.

CNO

Other Observations & Comments

With Vocera Care Rounds, we are able to get analytics, so we know how often patients are rounded on....

Dec 2019
 Helpful

 or  to see details.

CNO

Service and Support

Our Vocera representative is very accessible. Vocera is very good at providing customer service and...

Dec 2019
 Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

Vocera’s latest update had some missing functionality that we had in the old version. The upgrade...

Jul 2019
 Helpful

 or  to see details.

VP/Other Executive

Relationship

The person I connect with at Vocera is fantastic, responsive, and helpful. I would like Vocera's...

Jul 2019
 Helpful

 or  to see details.

CNO

Service and Support

Vocera’s support people are very driven. They proactively let us know about upcoming upgrades or...

Jul 2019
 Helpful

 or  to see details.

CNO

Functionality and Upgrades

The system is really robust and well thought out. It is very easy to use and quite simple, and it...

Jul 2019
 Helpful

 or  to see details.

CNO

Relationship

We built an innovation-experience round at our organization, and we are actively expanding to other...

Jul 2019
 Helpful

 or  to see details.

CNO

Future Outlook

We are very satisfied with Vocera and expect to still be satisfied in the future. Things are very...

Jul 2019
 Helpful

 or  to see details.

CNO

Relationship

Vocera exceeds their promises. Vocera has been ahead of schedule with every deadline they have set.

Jul 2019
 Helpful

 or  to see details.

CNO

Service and Support

Vocera has gone above and beyond when making videos, coming on-site, and holding webinars. Vocera...

Jul 2019
 Helpful

 or  to see details.

CNO

Service and Support

Vocera has everything we need available for us. I have been impressed with the engineers who have...

Jul 2019
 Helpful

 or  to see details.

CNO

Relationship

Vocera's team members are the people who come to us with the upgrades, schedule times to talk to us,...

Jul 2019
 Helpful

 or  to see details.

CNO

Functionality and Upgrades

We have seen an increase in the quality of our patient experience around the rounding tool. The...

Jul 2019
 Helpful

 or  to see details.

CNO

Service and Support

Vocera's team is extremely responsive. The team members listen really well, and they turn our...

Jul 2019
 Helpful

 or  to see details.

Manager

Service and Support

Vocera is on the cutting edge of patient experience and innovation, and they listen very well to us...

Jul 2019
 Helpful

 or  to see details.

Manager

Service and Support

We get lots of data from the system, and we get lots of technical support from our Vocera...

Jul 2019
 Helpful

 or  to see details.

Manager

Relationship

Every time that we have asked about a report or how to use the data in a more powerful way, Vocera...

Jul 2019
 Helpful

 or  to see details.

Manager

Other Observations & Comments

If we were to start over, we would have to do due diligence and look at other vendors in terms of...

Jul 2019
 Helpful

 or  to see details.

Manager

Implementation and Training

We have Experience Innovation Network participants, and we have been to a lot of Vocera’s...

Jul 2019
 Helpful

 or  to see details.

Manager

Relationship

Our representative with Vocera is very responsive and has been very helpful to us. Whenever we have...

Jul 2019
 Helpful

 or  to see details.

Manager

ROI / Cost (care and feeding)

Vocera avoids nickel-and-diming us.

Jul 2019
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

Vocera Care Rounds is very simple to use. It is user friendly. At my level of managing, I am very satisfied....

Jul 2019
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

We would like Vocera Care Rounds to automatically generate a list of the new patients to see; that...

Jul 2019
 Helpful

 or  to see details.

Manager

Technology

Vocera delivers new technology that meets our needs. And Vocera’s service is generally proactive....

Jul 2019
 Helpful

 or  to see details.

Manager

Relationship

Other than the Experience Innovation Network, I have not been involved with the executive team. Our...

Jul 2019
 Helpful

 or  to see details.

Manager

Relationship

Vocera's support is phenomenal. Anytime we have issues, our representative is fabulous and gets back...

Jul 2019
 Helpful

 or  to see details.

Manager

Service and Support

Vocera keeps their promises in a timely manner, and they are good at doing updates. Vocera's...

Jul 2019
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

Some features get activated from the system at our sister hospital, but we have to wait a while for...

Jul 2019
 Helpful

 or  to see details.

Manager

Relationship

The vendor’s training is very good. Our representative is here often and does quarterly review...

Jul 2019
 Helpful

 or  to see details.

Director

Implementation and Training

The vendor does a lot of the implementation over the phone, and we have a hard time following along....

Jul 2019
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

We have an upgraded version. With the upgrade, when we want to change locations, we don’t have to go...

Jul 2019
 Helpful

 or  to see details.

Director

Service and Support

Vocera Care Rounds is supported on an iPad, and it works well. We have had excellent support from...

Jul 2019
 Helpful

 or  to see details.

Director

Functionality and Upgrades

We had a couple of glitches with Vocera Care Rounds. The issues were not that complicated, but I...

Jul 2019
 Helpful

 or  to see details.

Director

Relationship

Our Vocera representative is very attentive. We have had a number of changes in our organization,...

Jul 2019
 Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

The new upgrade is really good. I like the sentiment-analysis functionality. The system is able to...

Jul 2019
 Helpful

 or  to see details.

Analyst/Coordinator

Relationship

Everyone at Vocera has been a lifesaver. Vocera is awesome.

Jul 2019
 Helpful

 or  to see details.

Analyst/Coordinator

ROI / Cost (care and feeding)

We get a good deal from Vocera. They avoid nickel-and-diming us.

Jul 2019
 Helpful

 or  to see details.

Analyst/Coordinator

Relationship

The system doesn't have any barriers. The problem is simply getting people to use the system for...

Jul 2019
 Helpful

 or  to see details.

Director

Other Observations & Comments

We are a community hospital. Our nurse managers have good relationships within the different...

Jun 2019
 Helpful

 or  to see details.

Director

Relationship

The tool can be really impactful. However, we have to use the tool properly in order to get the...

Jun 2019
 Helpful

 or  to see details.

Director

Functionality and Upgrades

Vocera did a nice job on the recent upgrade of their product. The design is geared more toward the...

Jun 2019
 Helpful

 or  to see details.

Director

Service and Support

Our person at Vocera is incredibly responsive and great. I would like our support person to show us...

Jun 2019
 Helpful

 or  to see details.

Director

Relationship

Vocera is very responsive, but I would like them to be more proactive.

Jun 2019
 Helpful

 or  to see details.

Director

Other Observations & Comments

There are problems with our internal use that hinder the tangible outcomes we receive from the product....

Jun 2019
 Helpful

 or  to see details.

Director

Functionality and Upgrades

We have problems with our people being able to use Vocera's product in a meaningful way.

Jun 2019
 Helpful

 or  to see details.

Director

Implementation and Training

We need more support for training the nurse managers that lead the rounds. I was trained, and then I...

Jun 2019
 Helpful

 or  to see details.

Director

Functionality and Upgrades

I would like more flexibility within the system and the ability to pull in information from other databases....

Jun 2019
 Helpful

 or  to see details.

Director

Functionality and Upgrades

Things got more complicated with the last upgrade, so there will be a learning curve. As people use...

Jun 2019
 Helpful

 or  to see details.

Director

Interfacing and Integration

I would like to be able to integrate more systems with this product. I am not aware of anything on...

Jun 2019
 Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

Vocera Care Rounds is really easy to use. It provides real-time feedback from our patients, so we...

May 2019
 Helpful

 or  to see details.

Nurse

Other Observations & Comments

If Vocera were the top vendor in the space, we would definitely buy from them again, but we would...

May 2019
 Helpful

 or  to see details.

Nurse

Interfacing and Integration

Vocera Care Rounds doesn’t speak to our EMR at all, and we would really love to see Vocera improve...

May 2019
 Helpful

 or  to see details.

Nurse

Functionality and Upgrades

The reporting side is a big letdown because it is so rigid. The reporting almost feels like data...

May 2019
 Helpful

 or  to see details.

VP/Other Executive

Service and Support

We would like to see Vocera touch base with us more consistently. When I have a pain point, I reach...

Apr 2019
 Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

The brightest spot is that the tool can improve our patient satisfaction scores. That only happens...

Apr 2019
 Helpful

 or  to see details.

VP/Other Executive

Relationship

The person we work with at Vocera has been exceptional. The person is very responsive and tries to...

Apr 2019
 Helpful

 or  to see details.

VP/Other Executive

Relationship

Executive involvement has been appropriate when needed.

Apr 2019
 Helpful

 or  to see details.

VP/Other Executive

ROI / Cost (care and feeding)

We have been able to prove that when our rounds are up, our scores are also up.

Apr 2019
 Helpful

 or  to see details.

VP/Other Executive

Service and Support

We have had issues with the connectivity of the iPads, but we have had problems. We would like to...

Mar 2019
 Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

Our ongoing journey with Vocera is helping us advance our practices, accountability, and patient...

Mar 2019
 Helpful

 or  to see details.

VP/Other Executive

Relationship

What really makes Vocera strong is the consistency of those that we work with. I have had the same...

Mar 2019
 Helpful