Emmi for Patient Driven Care Management Commentary
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Adam Cherrington
Vice President Digital Health
KLAS Vice President Digital Health - Adam Cherrington
 
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User Commentary

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Director

Relationship, Product

We have a collaborative relationship with the vendor, and they have built things that have been...

Feb 2024
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Director

Product

The vendor has built a call series tool, and we can also get a report on a regular basis on the...

Feb 2024
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Director

Culture, Loyalty, Relationship

When we first started with the system, we had regular phone calls with the vendor and a stronger...

Feb 2024
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Director

Product

If a dashboard indicates that a patient is scoring at risk, akin to a car's dashboard signaling an...

Feb 2024
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Analyst/Coordinator

Loyalty, Product

The greatest issue we have with this solution right now is bidirectional messaging. We would like to...

Jan 2024
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Analyst/Coordinator

Product

I am very familiar with the solution and how it works. However, some of our leaders who may be...

Jan 2024
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Analyst/Coordinator

Relationship, Operations, Product

Wolters Kluwer is implementing a tiered integration approach for us; that has been super helpful...

Jan 2024
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Analyst/Coordinator

Relationship

Wolters Kluwer really excels in the support area. We have never had an issue getting ahold of our...

Jan 2024
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Analyst/Coordinator

Relationship

The communication with Wolters Kluwer has been really great, and that has been super helpful. The...

Jan 2024
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Analyst/Coordinator

Product

With this solution, there is a process that the patient has to do whenever they are receiving...

Jan 2024
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Manager

Loyalty, Relationship

Wolters Kluwer is easy to work with. We have never had difficulty telling them something and...

Jan 2024
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Manager

Loyalty, Product

I would like an easier way to track patients in the dashboard and see red flags at a glance. It is...

Jan 2024
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CMIO

Loyalty, Product

In terms of opportunities for Wolters Kluwer, they are still trying to mesh all the print content...

Nov 2023
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CMIO

Culture, Relationship

I don't think I have been in touch with an executive at Wolters Kluwer. The only executive I ever...

Nov 2023
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Director

Relationship, Product

Emmi is not very flexible. Unless a patient’s answer fits into the box, the system is difficult for...

Oct 2023
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Director

Relationship, Product

Emmi is pretty slick for our office staff. Once we send over the file, we are done with it. The only...

Oct 2023
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Director

Value

I’m not sure we would buy Emmi again. There are a lot of vendors that offer the same type of...

Oct 2023
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Director

Culture

Wolters Kluwer said they would be able to write back discrete data to another one of our systems. We...

Oct 2023
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Director

Operations, Product

In terms of upgrades, Wolters Kluwer only does upgrades upon request, so that process is fairly painless....

Oct 2023
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Director

Relationship

Whenever we have any concerns or any questions, someone at Wolters Kluwer answers in a timely...

Sep 2023
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Director

Relationship, Value

When we ask for what seem like basic changes, we are told by Wolters Kluwer that they can’t make...

Sep 2023
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Director

Loyalty, Operations, Product

When Emmi was built into our last EMR, it was very easy for our staff members to use. However, we...

Sep 2023
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Director

Operations

The system is very patient friendly and easy to use. Wolters Kluwer is really good at providing...

Sep 2023
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Director

Relationship, Operations

Wolters Kluwer is a great partner. Every so often, I get to talk with their regional people, and...

Sep 2023
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CNO

Relationship, Product

Based on the feedback from the Emmi end users, there is a lack of clarity regarding ease of use.

Sep 2023
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CNO

Relationship

We like the feedback, availability, communication, and most importantly, the partnership with the...

Sep 2023
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VP/Other Executive

Loyalty

We have been very satisfied with Emmi. We looked at several vendors, and Wolters Kluwer came to the...

Aug 2023
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VP/Other Executive

Culture, Value

We have worked with Wolters Kluwer a lot on optimization pieces, and they deliver things to us in...

Aug 2023
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VP/Other Executive

Relationship

Wolters Kluwer’s support team is good. I haven't used their phone and web support team, but I have...

Aug 2023
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VP/Other Executive

Operations, Product

What I like about Emmi is that if something changes in the healthcare space, things in the product...

Aug 2023
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VP/Other Executive

Product

We have so many different initiatives, and we launch campaigns through Emmi. We have a...

Aug 2023
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Manager

Relationship

I have a really good connection with our contact from Wolters Kluwer. Our contact has set up regular...

Aug 2023
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Manager

Operations

The one hang-up we have with the system is that our physicians want more training. With 700 things...

Aug 2023
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Manager

Relationship

If there is a hiccup with the system, the vendor will work to fix it. They will bring in a team to...

Aug 2023
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Manager

Product

The system works great for one side of our organization, but there are some glitches on the other...

Aug 2023
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Manager

Operations

I didn't realize the length of the runway necessary to get started with Emmi. We tried to get things...

Aug 2023
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Manager

Product, Value

We love that we can give people the solution to use on their own time. That helps minimize some...

Aug 2023
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Manager

Relationship, Product

Emmi users are more satisfied and more engaged in their healthcare. The asterisk on that is that...

Aug 2023
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Manager

Loyalty, Operations

From a project management perspective, I don't think we have implemented nearly as much as we could...

Aug 2023
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Manager

Loyalty, Relationship, Product

Over the past couple of years, we have had some bumps around equity and inclusion. We need the...

Aug 2023
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Manager

Relationship, Product

An opportunity for Wolters Kluwer is to improve the client portal so that we can do ad hoc reporting...

Aug 2023
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Manager

Relationship, Operations

The Emmi team that we collaborate with is very responsive in addressing questions, and they...

Aug 2023
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Manager

Relationship

Wolters Kluwer is a wonderful collaborator. They have always been an excellent vendor, and they have...

Aug 2023
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Manager

Product

I love that the content is easily integrated into other solutions. Wolters Kluwer makes information...

Aug 2023
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Manager

Loyalty

The biggest reasons why we are very willing to continue to pay for Emmi as well as other products...

Aug 2023
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Manager

Value

Wolters Kluwer is starting to charge a little more for some pieces, and those pieces are getting a...

Aug 2023
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Manager

Relationship, Operations

Wolters Kluwer’s training is very good, and the vendor's people are very helpful. If I am ever...

Aug 2023
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Manager

Loyalty, Operations

I am very excited about all the upgrades from Wolters Kluwer. Everything they do really moves in...

Aug 2023
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Manager

Relationship, Operations, Product

Wolters Kluwer does a very good job of helping the nurses and care transition staff know how to...

Aug 2023
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Manager

Relationship

We are really enjoying Emmi and would recommend it to every hospital. Wolters Kluwer is constantly...

Aug 2023
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Manager

Relationship, Product

Every now and then, there are a couple of little blips with the vendor's support team. The system is...

Aug 2023
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Manager

Loyalty, Product

The ease of use with Emmi is varied because there are a lot of different ways to utilize it. A...

Aug 2023
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Director

Culture, Relationship

There has been a lot of turnover, but the vendor has been very intentional about making sure no...

Aug 2023
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Director

Operations

It is easy to get up and running on Emmi. There also isn't much that we have to do to train people.

Aug 2023
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Director

Product

The system's interface with our EMR could be improved. Instead of having to go through batch files,...

Aug 2023
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Director

Product

Looking at Emmi as a provider of patient education, it is hands-down the leader in surgical content....

Aug 2023
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Director

Value

I would tell someone who was looking at Emmi that its value is there. If users want to drive patient...

Aug 2023
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Director

Operations

During the implementation, Wolters Kluwer didn't have the complete build instructions to be able to...

Jul 2023
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VP/Other Executive

Relationship, Product

Emmi is really easy to use, and it works exceptionally well. The people who use Emmi are overjoyed...

Jul 2023
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VP/Other Executive

Product

We could do a better job of integrating Emmi to achieve the level of patient satisfaction that we...

Jul 2023
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VP/Other Executive

Product

Our patients' experiences with the system aren't quite perfect because tech savviness isn't a skill...

Jul 2023
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VP/Other Executive

Loyalty, Relationship

I don't see my overall satisfaction changing in a year. There aren't a lot of healthcare IT software...

Jul 2023
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VP/Other Executive

Product

Wolters Kluwer's delivery of new technology is seamless. When things are updated, the updates are...

Jul 2023
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VP/Other Executive

Relationship

I had used Emmi in the past, so when there were discussions about bringing Emmi into our...

Jul 2023
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Analyst/Coordinator

Loyalty, Product

If we could get Emmi integrated into our patient portal and possibly send things through text, that...

Jul 2023
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Analyst/Coordinator

Relationship

We have Emmi in multiple places, and when our office staff can't find it, all they do is email me...

Jul 2023
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Analyst/Coordinator

Culture, Value

Wolters Kluwer charges for a lot of things, and I am not happy about that. If we need things that...

Jul 2023
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Analyst/Coordinator

Culture, Relationship

Wolters Kluwer is extremely good at getting back to us. All I do is shoot them an email. Even with...

Jul 2023
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Nurse

Operations, Product

We need to figure out a way to get more people involved and watching the videos from Emmi. There are...

Jul 2023
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Nurse

Product

I would buy Emmi again. I really like it, and our patients seem to like it. It is nice that the...

Jul 2023
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Nurse

Relationship

Everyone I work with at Wolters Kluwer is awesome. Our representatives are really good about...

Jul 2023
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Manager

Operations

When we implemented Emmi, Wolters Kluwer was really good about reaching out and setting up training....

Jun 2023
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Manager

Operations

When we implemented Emmi, the vendor had really big turnover, and that affected some of the...

Jun 2023
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Manager

Product

We like that Emmi implements with another solution that makes it very easy for patients to access...

Jun 2023
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Manager

Relationship

My team provides files for specific things, and the vendor always seems to want to come directly to...

Jun 2023
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Manager

Operations

The vendor shouldn't try to implement things directly without someone at our organization being a...

Jun 2023
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Manager

Operations

The vendor needs to provide training for their own staff members on how to approach their customers....

Jun 2023
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Manager

Relationship

When we are working on specific projects with the vendor, they will respond quickly and make...

Jun 2023
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Manager

Relationship, Product, Value

Emmi has helped us successfully send patient programs to groups of patients. Its patient programs...

Jun 2023
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Manager

Operations, Product

Patients are getting emails and watching videos, so nothing is negative. With the way Emmi is built,...

Jun 2023
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Manager

Culture, Relationship

Wolters Kluwer is a very good partner. They keep to the contract; things are black and white....

Jun 2023
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Manager

Value

We have tried to do some ROI analysis, and getting some data to Wolters Kluwer has been a struggle....

Jun 2023
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Manager

Product, Value

There are some instances when we can't care for patients, such as when patients have comorbidities...

Jun 2023
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Manager

Relationship

There have been some snafus along the way with Emmi when reports haven't shown up, but Wolters...

Jun 2023
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Manager

Relationship, Product

Elderly patients are leery when automated voices call them with questions. Those patients don't know...

Jun 2023
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Manager

Loyalty

Emmi is doing a great job. When we look at the engagement rates and our rates of retaining patients...

Jun 2023
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Manager

Product

I take full advantage of all of the end reports Emmi sends. The system sends reports on all of the...

Jun 2023
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Manager

Relationship

I can send text messages or call the support team to follow up. The support people are prompt about...

Jun 2023
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Manager

Product

The only upgrade I can speak about from Emmis is with the phones. Things didn't change too much, but...

Jun 2023
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Manager

Operations

Emmi offers different programs for education; there is additional education or input for things.

Jun 2023
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Manager

Product

The product is used at our facility every day, and reports are run seven days a week. The patients...

Jun 2023
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Manager

Product, Value

Emmi is definitely automated. I would love to have some things done by an actual person because I...

Jun 2023
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Director

Loyalty, Relationship, Product

We were in a steady state with Emmi for quite some time. Now, Wolters Kluwer is introducing some new...

May 2023
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VP/Other Executive

Product

Emmi’s integration is seamless. Emmi is a separate system, but it is easily accessible.

May 2023
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VP/Other Executive

Operations

Our problem is that we haven't been extensively educated on Emmi. The people who are using it have a...

May 2023
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VP/Other Executive

Operations

There are things that I believe the vendor should have taken care of for us. They are almost leaving...

May 2023
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VP/Other Executive

Relationship

The vendor is very responsive. I know who to call, and those people respond almost immediately.

May 2023
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VP/Other Executive

Relationship, Operations

Our meetings with the vendor have been great. I had several people on the phone during our last call....

May 2023
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Director

Operations

Some areas need to be thought through more than other areas. I don't know whether that is due to the...

Apr 2023
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Director

Loyalty

The financial model that the vendor has set up for me to purchase things doesn't necessarily...

Apr 2023
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Manager

Product

Emmi is good. The one thing I wish it had would be more topics, but that is the only slight...

Apr 2023
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Manager

Loyalty, Operations, Product

Over time as our EMR has changed, we could have set things up differently. But I don't think that is...

Apr 2023
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Manager

Relationship

With any vendor, we may wish some things could be different, but in all the years I have been in...

Apr 2023
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Manager

Relationship

I have trouble reaching patients when I am calling off the hospital's phone, so if Emmi had a text...

Apr 2023
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Manager

Relationship

If there is a problem, Wolters Kluwer’s support team gets on it and fixes it right away.

Apr 2023
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Product

We work with mostly Medicare patients. Sometimes it can be a little difficult to make sure that all...

Mar 2023
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Operations

There hasn't been a ton of training throughout our organization. Even when I talk to some of my...

Mar 2023
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Relationship

I have run into some issues with the support team. They always answer, but sometimes the resolution...

Mar 2023
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Director

Product

I would really like to see interoperability with our EMR. That would make my clinician's workflow...

Mar 2023
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Director

Culture, Loyalty, Relationship

Wolters Kluwer works with us incredibly well. They have done everything that we have asked. I don't...

Mar 2023
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Director

Relationship

The vendor had a few challenges after their recent upgrade. They communicated that they expected the...

Mar 2023
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Director

Relationship

When I email someone, I get traction pretty quickly. The vendor’s executives are very responsive to...

Mar 2023
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Director

Loyalty, Operations

If someone wanted a partner for patient transition and education, this vendor would have no...

Mar 2023
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Director

Value

We have seen increases in our flu shot percentage and our mammogram percentage partially because of...

Mar 2023
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Director

Relationship

Wolters Kluwer’s proactive nature and the high quality of the product's videos, audio, and...

Mar 2023
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Director

Culture

Wolters Kluwer has been great to work with. Our contract has provided coverage for a certain number...

Mar 2023
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Director

Operations

There is really no training involved with Emmi. The product is very intuitive and pretty...

Mar 2023
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Director

Relationship

We like the approach the vendor’s team has to things. The team is very proactive with how they set...

Mar 2023
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Director

Operations, Product

The product's ease of use is dependent on how Emmi interfaces with the EMR. A few years ago, we...

Mar 2023
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Nurse

Loyalty, Product

I like Emmi’s functionality. The vendor definitely keeps all their promises. The tool is integrated...

Mar 2023
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Nurse

Product

Emmi’s length of videos needs some improvement. I was reviewing one video, and it was 40 minutes...

Mar 2023
||
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Physician

Product

I would like the font to be a little larger for the scheduling people because I am sure I have made...

Mar 2023
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Physician

Relationship

I love the support people, and our contact person takes care of everything I need.

Mar 2023
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Physician

Product, Value

Patient engagement is key, so getting patients to tell us what they want is so important. It is one...

Mar 2023
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Manager

Product

Our experience with Emmi has been great. We really ramped up our utilization of some of the specific...

Mar 2023
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Manager

Loyalty, Relationship

For the next year, the vendor is definitely proposing things that we want to get to in terms of...

Mar 2023
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Manager

Loyalty

The vendor is changing and growing their overall strategy, whether it be with how we are integrated...

Mar 2023
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Manager

Loyalty, Relationship

There was a recent upgrade that caused a major issue for us. Overall, the change that the vendor...

Mar 2023
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Manager

Relationship

We have dedicated contacts, and they are incredibly responsive to any sort of question that we have...

Mar 2023
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