Epic, Impact Advisors, Nordic, Medasource and Chartis Win 2023 Overall Best in KLAS Awards

81% of Best in KLAS winners have the highest quality of implementation rating in their category

SALT LAKE CITY, UT, February 8, 2023 – Epic, Nordic, Impact Advisors and The Chartis Group won the 2023 Overall Best in KLAS^â awards. Epic was named the top Overall Software Suite for the thirteenth straight year in the 2023 Best in KLAS – Software & Services report, released today, which reports on the top vendors for 2022. Epic was also named the top Overall Physician Practice Vendor. Epic won thirteen other Best in KLAS awards in various market segments. 

Impact Advisors tied with Nordic to be a co-winner of the Overall IT Services category. Impact Advisors also excelled in several individual categories, winning Best in KLAS awards for ERP Implementation Leadership, Financial Improvement Consulting, and Security & Privacy Consulting Services. Nordic tied with Impact Advisors to be a co-winner of the Overall IT Services category. Nordic is a repeat winner from last year, scoring above 90 in four separate services segments and winning a Best in KLAS award for HIT Core Clinical Implementation Leadership. 

Medasource is recognized as the top Overall Implementation Services Firm, edging out CSI Healthcare IT for this honor. Medasource also won Best in KLAS in Go-Live Support and achieved a high customer satisfaction score for their HIT Staffing engagements. The Chartis Group repeats as winner of the top Overall Healthcare Management Consulting Firm for the third year in a row. The Chartis Group also won Best in KLAS in Digital Transformation Consulting and scored above 90 in every services segment in which they are measured. 

Most Improved Software Product – Veradigm (formerly Allscripts). Veradigm FollowMyHealth customer satisfaction has improved nearly 16% over the past year. Customers report technology improvements, with several stating that the addition of automated post-visit summaries has improved efficiency. 

Most Improved Services Solution – KPMG. Client satisfaction with KPMG’s ERP Business Transformation & Implementation Leadership services has increased 24.7% since the 2022 Best in KLAS report. The firm is viewed as being able to handle large, complex ERP implementation projects. Across recent engagements, satisfaction with the firm has been more consistent than in the past, with fewer clients reporting misses from the firm. Additionally, consultant expertise is more highly rated. Current clients feel their project resources had deep experience and were able to provide strategic guidance to help clients overcome the challenges that inherently arise in these difficult implementations.

Great Implementations Drive Best in KLAS Recognition. The report notes that 81% of Best in KLAS winners have also earned the highest quality of implementation rating in their category, based on findings of the Landmark Insights group at KLAS.  The importance of implementation is underscored by the finding that 49% or major implementations report that their implementation did not meet expectations. 

Adam Gale, CEO of KLAS Research, congratulated the winners. “The 2023 Best in KLAS report highlights the top-performing healthcare IT solutions as determined by extensive evaluations and conversations with thousands of healthcare providers. These distinguished winners have demonstrated exceptional dedication to innovative solutions, proactive services, and – as research by our Landmark Insights group shows, effective implementations. Congratulations to all the winning vendors.”

The 2023 Best in KLAS – Software & Services awards recognize the leading vendors for solutions, services and management consulting offered in the United States. The 2023 Best in KLAS – Global Software awards, report released concurrently, recognizes the leading software and service organizations that serve the global healthcare market outside the United States.

2023 Best in KLAS definitions. Best in KLAS is awarded only in those software and services market segments that have the broadest operational and clinical impact on healthcare organizations. Best in KLAS is based on information obtained from 23,000 evaluations KLAS conducted in 2022. Annually, these interviews represent the opinions of healthcare professionals and clinicians from more than 4,500 healthcare organizations and measure more than 1,000 healthcare technology products and services.

About KLAS
KLAS is a research and insights firm on a global mission to improve healthcare delivery by amplifying the provider's voice. Working with thousands of healthcare professionals and clinicians, KLAS gathers data and insights on software, services, and medical equipment to deliver timely reports, trends and statistical overviews. The research directly represents the provider voice and acts as a catalyst for improving vendor performance. Follow KLAS on Twitter and LinkedIn. Learn more at klasresearch.com