Transparency is lacking in price transparency market - Cover
News Release

June 15, 2016
Contact: Joshua Schneck

Transparency is lacking in price transparency market

Healthcare Price Transparency Solutions 2016 report highlights market forces and customer experiences

The “Healthcare Price Transparency Solutions 2016” report published today found that most vendors offering solutions in the price transparency space are not very transparent about their work and progress (or lack thereof) with customer organizations. This inaugural report takes a preliminary look at vendor solutions used for price transparency by interviewing customers, including large employers, payers and providers (typically KLAS only interviews providers) to provide an early look at how well these vendor solutions perform.

Among key findings of the report was one differentiator among vendors: customer organizations using price transparency solutions largely succeed or struggle based on how well their vendor helps them achieve needed adoption among users. Key vendors reviewed include Castlight Health, Change Healthcare, HealthSparq, Truven Health, and Vitals.

preliminary look

"Price transparency is a major topic of interest and debate within healthcare. Healthcare seems to be the only industry where one cannot truly understand costs and prices, and that causes great frustration for many stakeholders, particularly consumers,” said Joe Van De Graaff, Research Director, Payvider and Payer market segments. “With this report and subsequent other reports on the topic, KLAS is helping shed light on which vendors are more transparent and what customers can do to compare costs.”

About KLAS
KLAS is a research and insights firm on a global mission to improve healthcare delivery by amplifying the provider's voice. Working with thousands of healthcare professionals and clinicians, KLAS gathers data and insights on software, services and medical equipment to deliver timely reports, trends and statistical overviews. The research directly represents the provider voice and acts as a catalyst for improving vendor performance. Follow KLAS on Twitter