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Ambulatory EMR Usability 2017

Ambulatory EMR Usability 2017
Leadership Perceptions of Vendor Performance

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In ambulatory settings, EMR usability as well as the efficiencies of a well-built EMR are hugely important for physicians. All vendors claim they are focused on improving physician usability, yet in KLAS’ previous usability reports, no vendors excelled at meeting usability expectations. What has changed over the past two years and how are these changes helping or hurting physicians’ abilities to deliver care? To find out, KLAS interviewed ambulatory organizations with 11 or more physicians, speaking mainly to physician leaders and end-user physicians.

Key Findings

  1. No EMR Excels in Ideal Physician Workflow and Many Lag Considerably
  2. athenahealth and Cerner Rated Highest in Physician Efficiency; Epic and eClinicalWorks Decline
  3. Cerner Steadily Improving Technology
  4. Epic, Cerner, and athenahealth Assisting Physicians in the Quest for Usability; NextGen Takes a Back Seat
  5. Mobile Functionality Gaining Traction but Not Yet Widely Adopted

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This material is copyrighted. Any organization gaining unauthorized access to this report will be liable to compensate KLAS for the full retail price. Please see the KLAS DATA USE POLICY for information regarding use of this report. © 2019 KLAS Research, LLC. All Rights Reserved. NOTE: Performance scores may change significantly when including newly interviewed provider organizations, especially when added to a smaller sample size like in emerging markets with a small number of live clients. The findings presented are not meant to be conclusive data for an entire client base.