Premium Reports
Go-Live Support 2018

Go-Live Support 2018
The Bar Has Been Raised, Which Firms Can Meet It?

Authored by: Nathan Evans and Shea Smart July 31, 2018 | Read Time: 3  minutes

The bar for go-live support has been raised, with many healthcare organizations now expecting their firm to handle the complex task of managing and planning logistics for their go-live resources, who could number in the hundreds. Though most healthcare organizations are satisfied with these services, some firms do not meet all expectations. KLAS spoke with 69 provider organizations (over half of the hospital organizations in the US who have used go-live services in the last 18 months) to better understand how they measure go-live success as well as to discover how well their go-live firm met their expectations for managing personnel, providing knowledgeable resources, and effectively planning and coordinating logistics.

Healthcare Providers,
Want to see full details?

Not a Provider, contact us for pricing details.

Key Findings

  1. Medasource, Optimum Healthcare IT, & CSI Healthcare IT Set Themselves Apart by Consistently Helping Clients Achieve Go-Live Success
  2. High End-User Adoption and Strong Training Are Most Critical for Go-Live Success
  3. Resource Expertise from The HCI Group, Nuance, and Divurgent Leaves Much to Be Desired
  4. Pre-Implementation Planning from Optimum Healthcare IT and Medasource Effectively Prepares Clients for Engagements
 Download Report Brief  Download Full Report

This material is copyrighted. Any organization gaining unauthorized access to this report will be liable to compensate KLAS for the full retail price. Please see the KLAS DATA USE POLICY for information regarding use of this report. © 2020 KLAS Research, LLC. All Rights Reserved. NOTE: Performance scores may change significantly when including newly interviewed provider organizations, especially when added to a smaller sample size like in emerging markets with a small number of live clients. The findings presented are not meant to be conclusive data for an entire client base.