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Strategic M&A 2019
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Strategic M&A 2019
A Recipe for Success with Mergers and Acquisitions

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Mergers and acquisitions are a common occurrence in the healthcare IT industry, and recent years have seen several big announcements in the EHR space (e.g., Cerner acquiring Siemens, Allscripts acquiring McKesson). This report provides an update on recent M&A activity and—by examining customer satisfaction before, during, and one year after a merger or acquisition—answers these questions posed by investors, vendors, and healthcare organizations:


questions about mergers and acquisitions

Key Findings

  1. Success Is in Your Hands: Deliberate Steps by Vendors Determine the Success of a Merger/Acquisition
  2. Vendor Vulnerability Doubles after a Poor Acquisition
  3. A Customer-Centric Approach to Price, Value, and Communication Makes M&As Successful
  4. Poor Culture Sinks Good Companies after M&As
  5. Does the Type of Company Affect M&A Success?
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This material is copyrighted. Any organization gaining unauthorized access to this report will be liable to compensate KLAS for the full retail price. Please see the KLAS DATA USE POLICY for information regarding use of this report. © 2019 KLAS Research, LLC. All Rights Reserved. NOTE: Performance scores may change significantly when including newly interviewed provider organizations, especially when added to a smaller sample size like in emerging markets with a small number of live clients. The findings presented are not meant to be conclusive data for an entire client base.