360 Encompass CDI Commentary
Filtered view: All

Subject Expert
Mac Boyter
Research Director
KLAS Research Director - Mac Boyter
 
View Advanced Filters
Advanced Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
Comment Categories

Featured  Report

Preferences

   Bookmark

Commentary Summary

Positive
##%
Neither
##%
Negative
##%
to see the full dataset.

If you don't have a login, getting started is easy.

Provider Organizations
Fill out our registration form to verify your organization.
HIT Companies
Contact a KLAS representative for plans and pricing.

User Commentary

Sort by   
Director

Value

360 Encompass CDI is very expensive. It just seems like there is always an additional charge with...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

I don't use 360 Encompass CDI a whole lot, but my CDI team uses it. In 360 Encompass CDI, I'm able...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

I can reach out to our account representative at 3M and immediately get a response. I also have...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

We like the ability to customize the prioritization of cases that we review. We can focus on the...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

To a degree, we struggle with some of the data elements and getting the right data at the right time...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

3M recently let us loose with enterprise analytics, and while the data in the system is nice,...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

3M is really good at doing deep dives into how the product is set up. Then, they talk through why we...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

3M's training is great because of a combination of things. When we need training, the vendor will...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Product

I think that we will get a lot of robust and rich data from the system in a year, and I think that...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

Right now, we are with 3M for the long run. 360 Encompass CDI delivers queries in real time to...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Value

Our biggest thing when it comes to 3M charging us is enhancements and reports. There will be...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

The thing that I like the most about 360 Encompass CDI is the ability to be able to take work,...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

To make 360 Encompass CDI better, it would be good to have additional filtering in the worklist. I...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Product

The reporting structure is changing. The one that we used in 2023 is going away, and I am not a fan...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture

The vendor is not trying to give us some sort of rosy picture that doesn't end up being reality....

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

I have really enjoyed the enterprise analytics that the vendor has added for reporting and...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product, Value

Having physician satisfaction where it relates to documentation is a challenge. Physicians want to...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

360 Encompass CDI is very easy and user friendly, but there is a reporting issue. 3M is the one who...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations, Product

3M does automatic impact for CDI, and that functionality was not ready for us at all. We pushed into...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

We are going through a project with 3M right now, and they have skin in the game. There are many 3M...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Product

We have some issues with the 3M system and what the vendor is or is not including. We have no...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Value

With 3M, there is always an issue with the upgrades, and they always take forever. There is never a...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

3M’s service is pretty good; if we bring our concerns to them, they address them. Sometimes that...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

3M is definitely innovative. We implemented prioritization in the CDI workspace, and that has had...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product, Value

I like the integration of having 360 Encompass System (CAC) as part of the 360 Encompass CDI...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

The ease of use of 360 Encompass CDI is probably its biggest strength. It is intuitive, so new users...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

360 Encompass CDI has excellent reports, and I love the reports when they are working.

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

3M is constantly changing their reports, so the reports aren't always working properly. Also, their...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

360 Encompass CDI does not integrate well with certain solutions. That means that for DRG mismatches...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

3M’s training is excellent, and they are always available for questions. They give us specific...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

3M rolled out a new reporting tool, and we have seen how we could be more successful at using that tool....

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

Physicians don't like 360 Encompass CDI. They don't want any queries.

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Relationship

We have issues with system upgrades and ticket timelines when it comes to completing support...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

We have struggled with the system. Its reporting piece just doesn't have enough flexibility to allow...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Operations, Product

We had an issue with an upgrade from 3M that caused some problems. 3M knew about those problems, but...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Culture, Value

As we have expanded our organization, we have had to purchase things that we expected would be...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

I have had great support experience from 3M with certain projects. I get wonderful responses. 3M is...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

On a daily basis, I feel like I get a good response from 3M’s support team, but I am not the one who...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations, Product, Value

I love 360 Encompass CDI. I have been a 3M customer for a long time. 360 Encompass CDI has really...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

What I am struggling with now are the interfaces of documents to our electronic medical record. I am...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Value

The nickel-and-diming with 3M has been horrible. The customer service is also lacking. Their biggest...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

The product is the best in the market at this minute, but it needs a lot of improvements. It is good...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

3M has a lot of labor and dollars behind the product and a lot of experience because of the years of...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

3M doesn’t play nicely with any other company that we use products from. An example is we are trying...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

I don't care for working with 3M. They are simply too big, and we can't get customization. There...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

We still haven't gotten the type of reporting from 3M that we have asked for. 3M is finally rolling...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Culture, Value

We wanted a specific interface to help us with dashboards and reports. With that, 3M backtracked on...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

We want to see improvements in 3M’s prioritization. Their prioritization is really based on the...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

Our users know 3M's system; they are comfortable. We love the grouper and quality notifications...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

3M keeps their promises to a degree. Lately, we have been having a few issues here and there and a...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

Some end users want different functionality to make their life easier in 360 Encompass CDI, like the...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

If we have a quality indicator issue, we have to submit a ticket or call. If we get on the 3M...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

The CDI product overall does fairly well with the query responses that the CDI analysts submit. I...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

The end users of 360 Encompass CDI get frustrated, but a lot of the frustration has to do with...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Culture, Value

I paid for functionality that doesn't work. I don't know if I would call that nickel-and-diming...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Loyalty, Relationship

I don't hear from any of 3M’s executives, and that is what frustrates me so much. Previously, I...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

In 360 Encompass CDI, the reporting around productivity is accurate, and the reporting has gotten...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

For 360 Encompass CDI, there is room for improvement. 3M just needs to enhance their technology and...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

I have very excited CDI people waiting for 3M’s upgrade, which involves physician nudges. 3M has...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty

The product has changed a lot in recent years. The vendor is buying MModal, so we are going to have...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

We have had to do a lot of tweaking to the product’s prioritization list. I don’t know whether the...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

When we place tickets, sometimes it takes a while for the vendor to understand what we are asking...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Value

The vendor does kind of nickel-and-dime us. Everything costs something.

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Value, Value

We are recovering a lot of lost revenue thanks to 360 Encompass CDI. We have optimized as much as...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Loyalty, Loyalty, Product, Product

I think I will still be very satisfied with the product next year, but the reporting suite hasn't...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Product, Product

The product is easy for me, but the ease of use depends on what generation someone is. Millennials...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Relationship, Relationship

For some people, 3M’s support might be a challenge because the support people require a solution ID....

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Product, Product

I feel very comfortable with 360 Encompass CDI in terms of the day-to-day functions of CDI...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Culture

3M promised us a certain module, and they delivered it, but it is incomplete. Some things work in it...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

3M isn't very proactive. We have to find problems for them.

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

3M's executives are pretty involved. If we have an issue, we can get it escalated to 3M's leaders...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

I would definitely suggest that 3M better prioritize rereviews. I would recommend that the vendor...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

3M doesn't want us to integrate with anyone or anything. They are very difficult about things like...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product, Value

The system is very integrated with HIM and quality departments. It would be a big plus to have...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

The system is fairly intuitive. It isn't complicated, and that is always helpful when we bring in...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

The product's reporting processes are subpar. They are canned and aren't customizable. 3M has legacy...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product, Value

The system's reporting options could be improved. That is the biggest opportunity 3M has. They could...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Loyalty

The product is part of our long-term plans. That being said, our contract with the vendor will...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product, Value

360 Encompass CDI has really good NLP. The system allows my team members to quickly review charts,...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Culture, Loyalty, Product

Some of the tools that the vendor has rolled out for the product haven't worked as designed, and we...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Value

This year, the vendor hasn’t tried to hit us with anything in terms of costs. That is completely...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Loyalty, Relationship

At the end of the year, we are losing the reporting that we have come to depend on. The vendor let...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

360 Encompass CDI’s prioritization is data driven. It is not for documentation. And the product...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

When 3M first implemented 360 Encompass CDI, they came on-site, but it seemed like there was no...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations, Product

3M has too many upgrades, but it seems like every time they upgrade, they break something. Also,...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Loyalty, Product

We aren't fully using the system's prioritization down to its rules level. Part of our organization...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

The system's presentation and intuitiveness are huge factors for both the clinical folks who are...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

We update the system practically every month. That is important to us. We have had many problems...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

Learning the specifics of the product was a challenge. There is so much data and so many different...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Our 3M advisor is good. They do a good job of staying on top of everything.

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

When the product is great, it is great. And when there are problems, the product is bad. We run into...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

The product is not super compatible with what we have and what we use.

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

With 3M’s new automated query impact functionality, it has been difficult to know exactly what to...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

If I talk to my direct person, 3M’s support is great. We avoid the service desk. Anytime we open a...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

The biggest strength of 360 Encompass CDI is the piece that allows the CDI team to interact with the...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

I would like an improvement of 3M’s prioritization module. I want them to look at more parts of the...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

The product’s strengths are its ability to review the chart and its ability to keep up with the...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

We have to use bridge software for the communication of the query between 360 Encompass CDI and our...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

I like the vendor’s legacy report. I have not gone to the self-serve report. 3M is trying to make...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Value

3M charges for every little thing. Every time they talk about something new, there is always a...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

I am reluctant to look at 3M products, such as the automated query component and some of the...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Value

360 Encompass CDI is an amazing encoder; that is why 3M can charge what they charge. The quality of...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

I would like to see 360 Encompass CDI be a little more accurate in its annotations and automatic...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Value

3M charges too much. I don’t do any reference calls for the vendor, nor do I recommend them to others....

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

The first trainer we had was a little frustrating. They were very knowledgeable, but I am picky with...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations, Product

The prioritization in the product works, but the reports can be a little clunky. The product does...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

The vendor is very responsive, and people even get back to me when they are traveling. The vendor's...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

3M’s initial trainers are good, and we have even had some folks come in and follow up.

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

360 Encompass CDI integrates with quality and coding very well, and that allows us to integrate bidirectionally....

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

The product has NLU, but it isn't as well attuned as I expected. We still have to train it quite a...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

We have been a little frustrated with 3M. We submit a ticket, and then they say they want an email,...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

We have a customer success manager and account executive from 3M, and if we give feedback, they are...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

I really appreciate our client success manager at 3M. I also appreciate that 3M does a very good job...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

360 Encompass CDI offers functionality that is not available within our EMR, and for that reason, I...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

We need improvements to the interface between 360 Encompass CDI and our EMR. Some cases don't pass...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

The reporting in 360 Encompass CDI is great, especially in terms of clinical documentation...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Product

There is some room for improvement in 360 Encompass CDI. For example, we sometimes have hiccups with...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

The implementation of 360 Encompass CDI was smooth and positive overall. 3M did training for...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

3M supports us with a system where we can submit enhancements and things like that, and if we have...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

We haven’t had any extended downtime, and we have been able to access 360 Encompass CDI when we...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Product

3M makes information accessible in that they publish known product issues on the website, but there...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

The reporting functionalities in 360 Encompass CDI need some work, and I know that 3M is trying to...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product, Value

Our providers don't like the system. However, it has been helpful, and we do have a 100% response rate....

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

3M is definitely there for the upgrades that we get. They support us and make sure that we are doing...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

We have an automated query impact, which creates action items if the coder doesn't capture...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

The reports are horrible in 360 Encompass CDI. I had to create customized reports to get things I...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

There is always a point of contact at 3M. Usually, when we ask about something, it can take a while...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Product

Our concern with 3M is that their system's reporting abilities aren't as robust as we would like...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product, Value

We are slightly satisfied with 360 Encompass CDI. The product is fine and good for our team and...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture

3M's sales team members aren't very connected with day-to-day things. The vendor can come into any...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

3M's support and partnership stand out. The vendor understands their audience, and they try to help...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

The product's reports are challenging for most of the partners that we have seen. There is one area...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

Our physicians are happy with the product. I haven't heard anything negative about the product.

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

It is difficult to do reports in 360 Encompass CDI.

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

We have good people on the other side with 3M. They are very involved.

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations, Product

I haven't worked with a lot of other systems, but I have seen a lot of demos and things like that....

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations, Product

When 3M comes up with new technology, they could do a better job of ironing it out and testing it a...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

When we went live on 360 Encompass CDI, there were some aspects of the training that were really...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product, Value

Overall, 360 Encompass CDI does an excellent job. I would be very likely to recommend it.

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Product

3M has good self-service reporting for 360 Encompass CDI. The vendor has come a long way from their...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

There are always gaps and things that could be improved in 3M’s self-service reporting. Sometimes we...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Value

We are advised beforehand when 3M is going to charge for something and then when something is free....

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

I don’t like 360 Encompass CDI’s reporting. It is very difficult to use. The system’s reporting on...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Value

I would tell anyone considering 360 Encompass CDI that they are going to have to invest time and...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

3M is incredibly good at knowing the changes required for the system. When CMS comes out with...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

3M’s support is very good. We have to work pretty hard at finding information using 3M’s online...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

The product could use some upgrades to help drive better outcomes. For instance, if a patient has...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

I haven't seen a lot of advancements in 3M’s technology in the last few years. They seem to be...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

3M recently set up a CDI solution advisor that has been helping provide some insights into 3M’s...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

We have had some stability issues. The product has been throwing around multiple error messages and...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations, Product

The product is complicated. There are lots of moving pieces that make it hard to train new users....

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

We find ourselves doing a lot of cases without any opportunities. Then we find that cases don't...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

3M has been improving over the years in their interactions with their customers, particularly with...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

Our 3M product is interfaced with our EMR so that physicians can see all our queries and...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

While the product provides productivity reports for staff productivity metrics, physician response...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

3M has certain criteria they can prioritize, but much of that is based on the fact that there are...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product, Value

There are many features of the program that we like. One of the major ones that we benefit from is...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

The vendor is not usually late on any developmental things they are working on. They put out updates...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

3M’s support on issues is a little slow. It often takes two or three days before they get back to us...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

3M doesn’t have a lot of ongoing education for workflows and best practices.

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

3M heavily promotes their prioritization piece, but that piece is not very helpful. The majority of...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Value

We are trying to achieve the goal of increasing capture rates, but the product doesn't offer the...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Operations

3M is very involved with training. I feel like the implementation and upgrades could have been done...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

3M works to resolve the issues. They aren’t able to get us everything that we want every time, but...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Operations

The reporting and the training that is received on the reporting are not adequate, and the...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

During the implementation, we had many glitches because of a lack of communication. The vendor was...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

The training for 360 Encompass CDI seemed discombobulated; we didn't get direct training. We were...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

My recommendation to the executives considering the product is to make sure that they have a line of...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations, Product

I like the functionality, the capabilities, and the references in 360 Encompass CDI. Once someone...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Product

We have had some challenges with the last few updates in 360 Encompass CDI. Things have been...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Product

The product has great reporting capabilities. I use the limited, prewritten reports, but we have the...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Culture, Operations

When we first talked to 3M, they told us the product had a natural language process and that it...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Loyalty

There aren't a lot of prioritization options for reviews, and the system doesn't use NLP to guide...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

We have had some struggles with training, but 3M has always been good about offering more support,...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

Sometimes the terminology in the processing gets a little confusing and is not clear enough for us...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Relationship

In the past, I have felt not very positive about 3M. Their follow-up was always lacking. However, we...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Product, Value

360 Encompass CDI is a great product. I wouldn't want to do our job without it.

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

3M's customer support team is easy to contact. They get back to us almost immediately. The support...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Product

We have used 3M's coding tools for years, so the product fits. We actually left another successful...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF
Related Articles