360 Encompass System (CAC) Commentary
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Mac Boyter
Research Director
KLAS Research Director - Mac Boyter
 
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User Commentary

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Director

Loyalty

There was one point where we weren't sure whether we wanted to stay with 3M, but we decided to move...

Feb 2024
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Director

Culture, Relationship

For the most part, 3M keeps their promises, but we uncovered things when we went live that should...

Feb 2024
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Director

Culture, Value

In the past, I would have said that 3M charged us for every little thing, but they have realized...

Feb 2024
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Director

Relationship

Over the last year, 3M's top area for improvement has been with their customer relationship...

Feb 2024
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Director

Product

To improve our satisfaction with the system, the vendor needs to do more to develop the system's...

Jan 2024
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Director

Product

While the system's computer-assisted coding area needs growth, the rest of the resources that we get...

Jan 2024
||
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Director

Culture, Operations

360 Encompass System was billed to us as a product where we could trust the automatically suggested...

Jan 2024
||
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Director

Product

360 Encompass System cannot handle any PCS codes. I am happy that the system has a link to the NCD...

Jan 2024
||
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Director

Operations, Product

Once we learn 360 Encompass System and know it, it is easy enough to use.

Jan 2024
||
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Director

Loyalty

We just implemented something called CAC Code Confidence in 360 Encompass System. There are...

Jan 2024
||
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Director

Loyalty, Product

Most of our issues with 360 Encompass System have been regarding reading between the lines on the...

Jan 2024
||
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Director

Value

We just have a lot of amendments for a lot of money, and sometimes it doesn't feel like 3M is...

Jan 2024
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Director

Relationship, Operations

We are doing a specific project with 3M, and it has taken a lot longer than we anticipated. Some of...

Jan 2024
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Director

Relationship

3M is getting better at being proactive. I once got a call from one of the vendor's people at night...

Jan 2024
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Director

Relationship

I have been with 3M for so many years and have had so many problems in the past, so I have so many...

Jan 2024
||
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Director

Loyalty, Product

We still have a fair number of pain points and challenges with 360 Encompass System. Just when we...

Jan 2024
||
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Director

Relationship

The support is there from 3M for implementations and upgrades, and we get a fairly decent response,...

Jan 2024
||
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Director

Product

The product performs well. Essentially, if we have the system set up appropriately to analyze the...

Jan 2024
||
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Director

Relationship, Product

In general, the vendor does well with ongoing updates. However, if there is an issue where there is...

Jan 2024
||
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Director

Relationship

One thing the vendor has instituted over the last couple of years has been a big benefit, and that...

Jan 2024
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Director

Product

With 360 Encompass System, some things are automatically suggested incorrectly based on the verbiage...

Jan 2024
||
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Director

Loyalty, Operations

The go-live was the worst one ever; it was terrible. The vendor wasn't prepared for the onslaught of...

Jan 2024
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Director

Value

My biggest problem with 3M is that the base product doesn't work, and the vendor keeps throwing out...

Jan 2024
||
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Director

Operations, Product

360 Encompass System is a good product, particularly for training new coders, because it teaches...

Jan 2024
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Director

Operations, Product

360 Encompass System is easy to use for the end user. For the coders, it is very easy to flow...

Jan 2024
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Director

Relationship, Product

Every time we do an upgrade, everything breaks, and then we spend a considerable time trying to fix...

Jan 2024
||
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Director

Operations

With 3M, we did training over and over again. The vendor was pretty agreeable to giving us another...

Jan 2024
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Director

Culture, Relationship

Until recently, we felt that the communication from 3M wasn't that great. When we had an issue, it...

Jan 2024
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Director

Relationship

I honestly don't know that we have adequately considered other options because 3M has been so...

Jan 2024
||
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Director

Loyalty, Operations, Product

We went from 3M's encoder tool to this product. The product is really great, but there is so much...

Jan 2024
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Director

Relationship

3M is constantly changing, adapting, and trying to push to be at the forefront.

Jan 2024
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Manager

Product

I would not buy 360 Encompass System again. The updates are continual, and that is great, but they...

Jan 2024
||
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Manager

Relationship

3M’s executives are very involved, and their staff is friendly.

Jan 2024
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Manager

Product

I love 3M's resources and extras that they have available. All the codebooks are great. The CPT...

Jan 2024
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Director

Product

360 Encompass System’s upgrades could have more thorough testing. Usually, after we get an upgrade,...

Dec 2023
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Director

Relationship, Product

360 Encompass System does an excellent job. I never hear any complaints or anything negative about...

Dec 2023
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Director

Relationship

3M has great web support. The support people engage with us regularly, and they jump in when they...

Dec 2023
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Director

Product

The two top things about 360 Encompass System are that it is user friendly and that it includes a...

Dec 2023
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Director

Relationship, Product

Overall, we are very satisfied with 3M and the product that they provide. They do a really nice job.

Dec 2023
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VP/Other Executive

Value

Our coders love the product. Despite the fact that our volumes are ridiculously high, our...

Dec 2023
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VP/Other Executive

Culture, Relationship

The vendor has kept their promises. They took longer than they told us that they would, but that...

Dec 2023
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VP/Other Executive

Culture, Value

The vendor's licensing fees are really steep, but customers know that going in. The vendor doesn't...

Dec 2023
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VP/Other Executive

Operations

We have had almost the same implementation team from the vendor since day one. We only had to get...

Dec 2023
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VP/Other Executive

Relationship

We work pretty closely with the vendor, and they deliver.

Dec 2023
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VP/Other Executive

Loyalty, Product

In the inpatient space, ICD-10 procedure codes have seven spots that we have to fill in. It is rare...

Dec 2023
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VP/Other Executive

Relationship, Product

I like that 3M constantly works with us. Our inpatient auditor looks at all of our codes, and we can...

Dec 2023
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Manager

Product

Whether people like the setup of 360 Encompass System is more of a personal preference. I dislike...

Dec 2023
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Manager

Product, Value

The automated suggestion piece in 360 Encompass System is good and working well. The productivity...

Dec 2023
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Manager

Relationship

With 3M, sometimes the turnaround times are not as quick as what I have experienced with other...

Dec 2023
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Manager

Value

3M charges for pretty much everything we do or want.

Dec 2023
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Analyst/Coordinator

Product

I would buy the system again. I have worked in the 3M admin side of it, and my people have been...

Dec 2023
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Analyst/Coordinator

Relationship, Operations

We haven't really had 3M train us. We can ask questions on their support website and talk to some of...

Dec 2023
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Analyst/Coordinator

Loyalty

We are excited for the system's reporting functionality to meet our expectations and for new...

Dec 2023
||
(0)
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Analyst/Coordinator

Relationship

We just finished up some projects, and all of 3M's people did what they said they were going to do...

Dec 2023
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Director

Value

3M did some fine tuning. We were able to do some work with them on a certain thing. 3M also provides...

Dec 2023
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Director

Product, Value

I would tell a peer or a friend who was considering going with 3M that overall, 3M provides a very...

Dec 2023
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Manager

Product

Our people have struggled with getting 360 Encompass System to not pick up histories as current...

Nov 2023
||
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Manager

Relationship

Sometimes we don't get high priorities addressed by 3M as quickly as we feel we should. If the...

Nov 2023
||
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Manager

Relationship

Our 3M representative doesn't always solve our problems, and they are not always responsive.

Nov 2023
||
(0)
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Manager

Relationship, Product

3M has a very good solution. They put a lot of research and development into improving it.

Nov 2023
||
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Manager

Operations, Product

As far as the workflow goes, there are just so many different pieces to 360 Encompass System that it...

Nov 2023
||
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Manager

Relationship, Product

There is something that isn’t going through 360 Encompass System correctly, so it is causing some...

Nov 2023
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Manager

Relationship

I have had contact with 3M, and I am very low on the totem pole, but I feel like the person I have...

Nov 2023
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Manager

Product

360 Encompass System's biggest strengths are efficiency and productivity. I love the ability to...

Nov 2023
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Manager

Product, Value

360 Encompass System is a lifesaver and a time saver. Everything is going well with the system, and...

Nov 2023
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(0)
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Manager

Value

3M will charge us for anything we want that is not part of the system already, even if it is for...

Nov 2023
||
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CIO

Relationship

3M used to have a healthcare board, and they used to take things more seriously. Then, they got out...

Nov 2023
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(0)
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CIO

Culture, Loyalty, Relationship

I used to be positive and upbeat about 3M because they listened to us. They would sit in meetings...

Nov 2023
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Manager

Product

We have had to make little adjustments to 360 Encompass System, and the engine has learned well....

Nov 2023
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Manager

Operations

3M’s initial training was good. Ongoing training is available, but it is cumbersome to give our...

Nov 2023
||
(0)
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Manager

Relationship

3M has great support. They are pretty responsive. I have a good relationship with 3M’s executive team....

Nov 2023
||
(0)
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Director

Relationship, Product

We have to do retunes for the product now and then, and the vendor has never explained how often we...

Nov 2023
||
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Director

Operations

The vendor initially trained us on how to use the product, but there is no ongoing training. There...

Nov 2023
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Director

Operations, Product

Sometimes when we do upgrades with the product, there are some glitches, so we have to take hotfixes...

Nov 2023
||
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Director

Relationship

We have regular calls with the vendor, so we don't let too many things get away from us.

Nov 2023
||
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Manager

Product

CAC's biggest strengths are its automatic suggestions, annotations, evidence reviews, and integrations....

Oct 2023
||
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Manager

Loyalty, Value

3M is about to go public, and when organizations start selling off pieces of their businesses,...

Oct 2023
||
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Manager

Loyalty, Value

It is hard for us to get our money's worth from 3M because they don't have any competitors. At the...

Oct 2023
||
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Manager

Relationship, Product

We had a recent update with 3M, and there were no issues or bugs in that update. We sometimes...

Oct 2023
||
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Manager

Culture, Product

The product works as designed most of the time. We haven't really had issues with the system, and...

Oct 2023
||
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Manager

Relationship, Product

3M hasn't done anything differently for a long time, and they haven't made any big strides. They...

Oct 2023
||
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VP/Other Executive

Product

360 Encompass System's biggest strength is that it identifies and pulls out codes from our...

Oct 2023
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VP/Other Executive

Loyalty

3M has moved on to doing different things outside of the system. I hope that they will bring more AI...

Oct 2023
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VP/Other Executive

Product, Value

I don't have too many complaints about the system. It seems to work as designed. Our biggest...

Sep 2023
||
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VP/Other Executive

Relationship

The quality of the vendor's support depends on the day and the person we are working with. The...

Sep 2023
||
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VP/Other Executive

Relationship

The vendor is reactive. They aren't proactive at all. They say that there are articles out there...

Sep 2023
||
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Director

Value

360 Encompass System is by far the superior product in the industry. But sometimes 3M's resources...

Sep 2023
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Director

Relationship

We find things inside of 3M's product that we kind of figure out on our own and then report, and I...

Sep 2023
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Director

Relationship

3M needs to get better support, and the enhancement process is too long. That is where I feel like...

Sep 2023
||
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Director

Relationship, Product

We are so entwined in the product, but some departments get a little frustrated because the vendor...

Sep 2023
||
(0)
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Director

Relationship

The product is good. It seems like 3M's support has been lagging because there has been a lot of...

Sep 2023
||
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Director

Relationship

It is necessary to have regular issue and project calls with the vendor because there are so many...

Sep 2023
||
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Director

Value

Everything seems to be an expense with 3M. Every time we want an additional something, it is very...

Sep 2023
||
(0)
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Director

Relationship

I believe that 3M offers more than their competition, and they certainly get government contracts....

Sep 2023
||
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Director

Value

3M has several coder reference packages, but inevitably, each one is associated with a new charge....

Sep 2023
||
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Director

Product

Although the system comes with some standard edits, it is very easy for us to have a user, such as a...

Sep 2023
||
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Director

Product

We have a conflict within the system. On one hand, we can give coders the ability to bypass some...

Sep 2023
||
(0)
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Director

Operations

We receive training on 3M’s reporting tool, but they are always changing. Despite that, they have...

Sep 2023
||
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Director

Relationship, Value

3M does come up with some good products; they are just very pricey.

Sep 2023
||
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Director

Relationship

I wouldn't kick 3M out the door. They are not horrible. I see that they work with us; otherwise, we...

Sep 2023
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Manager

Product

For the most part, the vendor provides codes across departments fairly successfully. When we really...

Sep 2023
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Manager

Value

Proactivity is never a strong suit for technology companies. Also, 3M likes to charge for...

Sep 2023
||
(0)
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Manager

Product

3M has quality technology. They have built in features for patient safety indicators and...

Sep 2023
||
(0)
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Manager

Relationship

We have 100% direct contact with many of the senior leaders from the vendor; that is not an issue.

Sep 2023
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(0)
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Manager

Product

The product's reporting structure is not very user friendly, and it is hard to make customized...

Sep 2023
||
(0)
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Director

Product

3M seems to be pretty in depth at providing codes and having all the ICD-10 codes built in. There...

Sep 2023
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Director

Product

360 Encompass System is very antiquated in functionality. It is built very robustly. There are a lot...

Sep 2023
||
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Director

Operations

3M lacks knowledge about their own products. They don't know a lot about prioritization, for...

Sep 2023
||
(0)
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Director

Operations, Value

3M takes enhancement requests. We submitted some during our implementation, and over half of them...

Sep 2023
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Manager

Product

With 3M's product, having the encoder right there for us to be able to code the chart is one of the...

Sep 2023
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Manager

Loyalty, Product

I like the system's automatic suggestions, but they are not always correct. That is one of the...

Sep 2023
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Manager

Culture

3M recently sunsetted a lot of their products. So when we were trying to figure out what our new...

Sep 2023
||
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Manager

Product

360 Encompass System is a very good tool to help with productivity. It can make things easier. It...

Sep 2023
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Manager

Loyalty

We no longer have a coding summary sheet, and 3M got rid of their abstracting system. If we had...

Sep 2023
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Manager

Operations

The only training I have ever had with 3M was when we were first going live, and then when they...

Sep 2023
||
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VP/Other Executive

Product

When we have multiple regulatory aspects that we have to deal with while one group of people is...

Sep 2023
||
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Director

Relationship, Product

3M is always improving the natural language processing engines. They do a pretty top-notch job with...

Aug 2023
||
(0)
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Director

Relationship, Operations

The 3M product project manager really needs to take the front-end time to get to know the...

Aug 2023
||
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Director

Loyalty, Relationship

3M has done a really good job with the CAC, and they are working with one of our other vendors to do...

Aug 2023
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Director

Relationship

At one point, we tried to do an upgrade, and 3M wasn’t aware of the version of the product that we...

Aug 2023
||
(0)
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Director

Relationship

I have an account person that I meet with regularly, and they are responsive to me. I ask them...

Aug 2023
||
(0)
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Manager

Product, Value

The benefit for us in using this product is prioritization in the way we want. For example, I wanted...

Aug 2023
||
(0)
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Director

Value

3M is not proactive. 360 Encompass System’s quality indicators have been broken for a while, and the...

Aug 2023
||
(0)
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Manager

Operations

The vendor pulled out all the stops on our implementation because they had to do it very quickly....

Aug 2023
||
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Manager

Relationship, Product

I am a supervisor, so I don't use the product the way that a frontline person would use it, yet I...

Aug 2023
||
(0)
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Director

Culture, Value

3M could completely change their pricing structure. Things are usually charged incorrectly, and the...

Aug 2023
||
(0)
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Director

Product

The product cannot assign a correct procedure code to save its life. The documentation has to be...

Jul 2023
||
(0)
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Director

Culture

We are unable to load our payer information into the product, so we are getting unnecessary edits...

Jul 2023
||
(0)
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Director

Culture, Value

3M told us that we would have several add-ons free of charge, but we have been charged for those...

Jul 2023
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Director

Operations, Product

We just did an upgrade with 3M, and that upgrade took our system down for days. We were unable to...

Jul 2023
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Director

Relationship

3M hasn’t been closing tickets recently. We still have a number of open tickets that are for issues...

Jul 2023
||
(0)
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Director

Operations

When it came to the implementation, 3M tried to train a couple of people on our team and then move...

Jul 2023
||
(0)
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Director

Culture, Operations

3M needs to know the difference between what they are training us on and what they are doing demos...

Jul 2023
||
(0)
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Manager

Relationship

3M could improve the target dates they provide for when things are going to be available. Things are...

Jul 2023
||
(0)
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Manager

Value

3M charges for everything. Anytime we implement anything, there is an extra fee, even if we already...

Jul 2023
||
(0)
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Manager

Relationship

It seems like 3M can be slow to respond when we have an issue.

Jul 2023
||
(0)
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Manager

Relationship, Product

3M is really quick to put out hotfixes when they find bugs or anything in new releases or when they...

Jul 2023
||
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Manager

Culture

When 3M sells a product, they tell us how great the product will be. Of course, they are trying to...

Jul 2023
||
(0)
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Manager

Relationship, Value

Anytime we want something from 3M, like a more in-depth look at some issues, they tell us that they...

Jul 2023
||
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Manager

Product

I like what the system is supposed to do. I also like that it will automatically suggest different...

Jul 2023
||
(0)
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Manager

Relationship

My biggest complaint about 3M is their customer service. We find things in the system that aren't...

Jul 2023
||
(0)
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Manager

Operations

3M needs to make the format for their automatic suggestions less cumbersome. Right now, when we have...

Jul 2023
||
(0)
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Director

Product

3M does a really good job of providing codes across different departments. It also has a standalone...

Jun 2023
||
(0)
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Director

Value

3M provides return services for us, and they don't charge us extra or anything like that for those...

Jun 2023
||
(0)
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Director

Operations

People don't really require ongoing training once they learn the system. We haven't had any issues...

Jun 2023
||
(0)
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Director

Relationship, Operations

In our meetings with 3M, the vendor lets us know how well we are doing and where we might be falling...

Jun 2023
||
(0)
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Director

Relationship

We as an organization want to embrace technology. 3M is always working on new things, and they...

Jun 2023
||
(0)
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Director

Relationship

If 3M discovers that something has been mapped incorrectly, then they will let us know in an update,...

Jun 2023
||
(0)
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Manager

Product

I know the system is based on verifying the code or the suggested documentation for the code....

Jun 2023
||
(0)
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Manager

Culture, Value

When we were setting up the software and when we went to our new EMR, 3M seemed to be picky in...

Jun 2023
||
(0)
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Manager

Operations

We have continued education sessions with 3M. If there are upgrades, the vendor provides information...

Jun 2023
||
(0)
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Manager

Relationship

3M’s support people are awesome, and they are willing to work and help us resolve the challenges...

Jun 2023
||
(0)
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Director

Product, Value

The system is good and has improved, but there is no way I can give the AI a perfect score because...

Jun 2023
||
(0)
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Director

Loyalty, Relationship

The product is helpful to my team, and they continue to expand and make the product better as we go....

Jun 2023
||
(0)
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Director

Culture, Value

3M avoids charging us for everything. They stick to the contract and don't try to add any other kind...

Jun 2023
||
(0)
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Director

Operations

I don't think 3M is a bad company, and what they do is good, but they still have some quality issues...

Jun 2023
||
(0)
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Director

Product

360 Encompass System works well with our electronic health record, and the communication is good...

Jun 2023
||
(0)
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Director

Relationship

3M always has a representative on our project, so we have a good contact to go to. That contact is...

Jun 2023
||
(0)
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VP/Other Executive

Product

The patches and updates come through for 360 Encompass System seamlessly. We would like to see some...

Jun 2023
||
(0)
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VP/Other Executive

Relationship

We have somebody new from 3M in charge of 360 Encompass System, and that person is doing very well....

Jun 2023
||
(0)
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Director

Relationship

3M’s support team is very responsive.

Jun 2023
||
(0)
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Director

Relationship

3M struggles to meet our needs in terms of impacting our coders’ productivity.

Jun 2023
||
(0)
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Director

Product

We are pretty happy with the system. It works as promoted. To assist the coders, the product locates...

Jun 2023
||
(0)
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Manager

Culture

Different products and enhancements were promised to us, but the vendor never followed through.

Jun 2023
||
(0)
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Manager

Operations

We need training from 3M more frequently, and the training has to be less generic.

Jun 2023
||
(0)
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Manager

Relationship, Value

If a customer is looking for quality and accuracy, 3M is a good option. Compared to our other...

Jun 2023
||
(0)
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Director

Product, Value

In general, 3M's tool is meeting and sometimes exceeding our requirements. The solution is accurate...

May 2023
||
(0)
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Director

Relationship

I have had a great experience working with 3M. The vendor listens to and addresses the consent and...

May 2023
||
(0)
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VP/Other Executive

Product, Value

We haven't used 360 Encompass System to the fullest extent that we could have. Users have to put a...

May 2023
||
(0)
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VP/Other Executive

Operations, Product

Our newer coders like 3M's system because they don't know anything different. If the system tells...

May 2023
||
(0)
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VP/Other Executive

Product

I don't know whether any CAC products could meet our needs. 360 Encompass System doesn't meet our...

May 2023
||
(0)
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VP/Other Executive

Loyalty, Product

There are a lot of things that we want to customize in the system, but it is hard to do...

May 2023
||
(0)
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VP/Other Executive

Loyalty, Value

We are looking to see whether we will get a return on our investment. I know that a lot of people...

May 2023
||
(0)
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VP/Other Executive

Relationship

3M has consistently been my least favorite vendor. The idea of becoming vendor partners and working...

May 2023
||
(0)
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VP/Other Executive

Product, Value

360 Encompass System hasn't had any positive impact on our productivity. It slows certain things...

May 2023
||
(0)
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Director

Product

We brought up pro fees in 360 Encompass System because there were so many users, and since then, we...

May 2023
||
(0)
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Director

Product

360 Encompass System brings data together for coders, and that is why it is efficient. It is still a...

May 2023
||
(0)
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Director

Value

3M tends to price things à la carte, so everything costs money. The system is expensive, but it is...

May 2023
||
(0)
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Director

Operations

3M is available, and they always do great training. There are things we don’t understand until we...

May 2023
||
(0)
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Director

Product

360 Encompass System offers what we expected. However, we want more automation for our coders. We...

May 2023
||
(0)
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Director

Relationship

When there is an issue, the vendor can provide a fix pretty quickly. Everybody is busy, and there...

May 2023
||
(0)
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Director

Relationship, Product

Based on experience, 3M always comes through. There are a few changes we would like to see, but we...

May 2023
||
(0)
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Analyst/Coordinator

Product

I have zero problems with 3M. The vendor is great. I have done a lot of coding updates recently, and...

Apr 2023
||
(0)
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VP/Other Executive

Loyalty, Operations

With every implementation and EMR change that we make, we have to retrain and rebuild the system....

Apr 2023
||
(0)
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Nurse

Product

We get automatically suggested codes from our documents, and that is great. CDI specialists use...

Apr 2023
||
(0)
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Nurse

Relationship, Product

Typically, when we get an upgrade or update from 3M, something breaks. It is very rare that...

Apr 2023
||
(0)
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Director

Product

3M’s solution works fine and does a pretty good job.

Mar 2023
||
(0)
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Director

Product

Customers have to remember to verify their formatting when they import dictated reports. The system...

Mar 2023
||
(0)
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Manager

Culture

I would like to see improvements to the vendor's enhancement requests and time frames. For example,...

Mar 2023
||
(0)
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Manager

Loyalty

I hope that our satisfaction will improve in the future because we are supposed to be upgrading some...

Mar 2023
||
(0)
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Manager

Product

We like that 360 Encompass System is universal. We are bringing in new staff members, and most of...

Mar 2023
||
(0)
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Manager

Product

We have a lot of people who aren't huge fans of the product, but it is like 3M has a monopoly.

Mar 2023
||
(0)
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Director

Relationship

The executive involvement from 3M was very good all the way around. The vendor's leaders were very...

Mar 2023
||
(0)
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Director

Relationship

We had a couple of small issues with 360 Encompass System. The problems were resolved fairly quickly...

Mar 2023
||
(0)
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Director

Operations

It was easy to train the coders on the tool and its use. The training that we received was efficient...

Mar 2023
||
(0)
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Director

Relationship, Product

The vendor does a fine job of providing codes across different departments. If they didn't, then we...

Mar 2023
||
(0)
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