FollowMyHealth
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Coray Tate
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KLAS Research Director - Coray Tate
 
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User Commentary

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CMIO

Functionality and Upgrades

The solution works, and when we can conduct visits, things are just fine. The actual telehealth...

Nov 2022
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(0)
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CMIO

Relationship

There are some things that we would like to see the vendor do. Collecting information from patients...

Nov 2022
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CMIO

Relationship

The vendor has been slow to deliver new technology. During the early part of the pandemic, they were...

Nov 2022
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(0)
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CMIO

Service and Support

All practices dove into the deep end and deployed telehealth in early 2020. We did lots of things,...

Nov 2022
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(0)
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VP/Other Executive

Functionality and Upgrades

FollowMyHealth is very helpful and easy to use for patients.

Nov 2022
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(0)
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VP/Other Executive

Functionality and Upgrades

In FollowMyHealth, the communication piece for contacting certain demographics and populations is...

Nov 2022
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(0)
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VP/Other Executive

ROI / Cost (care and feeding)

Allscripts’ charges are frequent. They have costs associated with every little thing.

Nov 2022
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(0)
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VP/Other Executive

Technology

FollowMyHealth is a great tool. But there are more creative updates and changes needed for things...

Nov 2022
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(0)
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Director

Functionality and Upgrades

FollowMyHealth allows bidirectional communication with patients. We use proxy accounts to...

Nov 2022
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(0)
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Director

Functionality and Upgrades

I would like to continue to see Allscripts improve our ability to communicate with parents so that...

Nov 2022
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(0)
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Director

ROI / Cost (care and feeding)

I am not a huge fan of FollowMyHealth, and I would not purchase it again. But the product is...

Nov 2022
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(0)
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Director

Functionality and Upgrades

My concern with FollowMyHealth is that Allscripts has started using the platform to advertise for...

Nov 2022
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(0)
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Director

Functionality and Upgrades

Allscripts needs to streamline the process of creating accounts and logins; that process is still...

Nov 2022
||
(0)
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Director

Functionality and Upgrades

FollowMyHealth is a cumbersome product to use and navigate through to find information. I had...

Oct 2022
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(0)
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Director

Service and Support

Our most recent upgrade for FollowMyHealth took way longer than it should have. We did not have the...

Oct 2022
||
(0)
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Director

Service and Support

Allscripts doesn't respond quickly enough to critical cases. There are times when we know exactly...

Sep 2022
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(0)
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Director

Implementation and Training

Most of the materials that the vendor puts out are typically online, so we have to search and dig...

Sep 2022
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(0)
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Director

Interfacing and Integration

We looked at a project to help us get third-party data, but Allscripts could never get what we...

Sep 2022
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(0)
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Director

Functionality and Upgrades

The biggest thing with FollowMyHealth is that it does not allow PDF attachments; it only allows...

Sep 2022
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(0)
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Director

Functionality and Upgrades

We don’t control the FollowMyHealth upgrades; Allscripts upgrades the product. After the last...

Sep 2022
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(0)
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Director

Functionality and Upgrades

We don't use all of the functionalities in FollowMyHealth because of some challenges that we had...

Sep 2022
||
(0)
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Director

Service and Support

Whenever we have an issue or problem with FollowMyHealth, we have to juggle three different groups...

Sep 2022
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(0)
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Manager

Win/Loss - Why they were selected (by current clients)

There is an additional cost for CareNarrative, but CareNarrative provides a lot of additional...

Jul 2022
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(0)
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Manager

Functionality and Upgrades

With CareNarrative, we can do real-time texting and scheduling with patients. There are some pieces...

Jul 2022
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Manager

Functionality and Upgrades

CareNarrative has campaigns. There are pre- and post-care campaigns, and we can set up patient wait...

Jul 2022
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(0)
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Manager

Service and Support

When we needed support, it used to be possible to talk to someone at Allscripts. But nowadays,...

Jul 2022
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(0)
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Manager

Service and Support

We have an older population in a lot of our patient panels, and that makes using FollowMyHealth more...

Jun 2022
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(0)
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Manager

Functionality and Upgrades

Personally, I would like to get more education on how to do things so that I can train someone else...

Jun 2022
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(0)
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Director

Future Outlook

We will move toward another vendor when we convert our EMR system. But if we were on Allscripts’ EMR...

Jun 2022
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(0)
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Director

Functionality and Upgrades

Allscripts is not as good as Epic in terms of their solution’s breadth of functionality and...

Jun 2022
||
(0)
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Director

Service and Support

Allscripts could have a quicker turnaround to resolve client requests or issues.

Jun 2022
||
(0)
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Director

Functionality and Upgrades

The primary thing Allscripts could do to improve would be to create scheduling rules for the...

Jun 2022
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(0)
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Manager

Functionality and Upgrades

FollowMyHealth is not useful for a specialty practice like ours in setting up proxy invites. There...

May 2022
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(0)
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Manager

Relationship

The product is run by a different department of Allscripts, and the department doesn't act like they...

May 2022
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(0)
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Manager

ROI / Cost (care and feeding)

FollowMyHealth is a very expensive product. We feel like we are handcuffed to it because...

May 2022
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Manager

Sales and Contracting

We have had issues with trying to implement something from the vendor. We have been trying to do...

May 2022
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(0)
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Manager

Functionality and Upgrades

I don't really have any complaints about the portal; it is self-explanatory. Now that the clinical...

May 2022
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Manager

Functionality and Upgrades

I would like Allscripts to add a text feature to FollowMyHealth. People today don't want to call us;...

May 2022
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(0)
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CEO/President

Functionality and Upgrades

The vendor could make the product more intuitive. For example, if a patient has an appointment in...

Mar 2022
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(0)
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CEO/President

Functionality and Upgrades

The product does a decent job with what it is supposed to do if it is implemented and onboarded on...

Mar 2022
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(0)
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CEO/President

Interfacing and Integration

The product only speaks with the EMR and does a good job.

Mar 2022
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(0)
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CEO/President

Functionality and Upgrades

Allscripts has not done everything that they promised they would do. For example, Allscripts is...

Mar 2022
||
(0)
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CEO/President

ROI / Cost (care and feeding)

FollowMyHealth’s implementation takes forever. There are things that were promised to us a long time...

Mar 2022
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(0)
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CEO/President

Implementation and Training

I am not saying that the people we speak to from Allscripts are not helpful. They are nice people...

Mar 2022
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(0)
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Director

Functionality and Upgrades

Allscripts has work to do on the system. To gain entry into the product, patients have to be...

Feb 2022
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(0)
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Director

Relationship

For the most part, Allscripts keeps their promises with FollowMyHealth. However, it has taken them a...

Feb 2022
||
(0)
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Director

Functionality and Upgrades

Our patients have adopted the portal. The solution makes it easy for us to configure open documents....

Feb 2022
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(0)
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VP/Other Executive

Relationship

We have had some issues with the system, and we have had to escalate those issues to the vendor's...

Jan 2022
||
(0)
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VP/Other Executive

ROI / Cost (care and feeding)

Allscripts tends to want to charge us for every little thing. They don't tell us ahead of time...

Jan 2022
||
(0)
 Thank you  Helpful

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VP/Other Executive

ROI / Cost (care and feeding)

The solution has helped us to achieve success so that we don't have data entry errors and we can...

Jan 2022
||
(0)
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VP/Other Executive

Functionality and Upgrades

I want the solution to be able to scan insurance cards as part of a patient's check-in process. That...

Jan 2022
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(0)
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Manager

Functionality and Upgrades

We started to send invitations to our patients once they arrived, and the invitations spiked our...

Jan 2022
||
(0)
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Manager

Relationship

There are features that would be nice to have, and we have been asking for them for years, but the...

Jan 2022
||
(0)
 Thank you  Helpful

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VP/Other Executive

Interfacing and Integration

The patient experience with FollowMyHealth has improved, but we have challenges that are a...

Jan 2022
||
(0)
 Thank you  Helpful

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VP/Other Executive

Functionality and Upgrades

The biggest issue is getting end users connected. That is very hard, and people just give up on it....

Jan 2022
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(0)
 Thank you  Helpful

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Director

Future Outlook

We are looking for another vendor, so whether FollowMyHealth is part of our long-term plans is questionable....

Dec 2021
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(0)
 Thank you  Helpful

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Director

Relationship

FollowMyHealth is a cloud-based system. Allscripts doesn't tell us when they upgrade the system....

Dec 2021
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(0)
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Director

Functionality and Upgrades

FollowMyHealth has strong interoperability. We like the functionality that allows patients to see...

Dec 2021
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(0)
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Director

Functionality and Upgrades

The vendor reorganized a lot of information in the patient portal, and that has been confusing for...

Dec 2021
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(0)
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Director

Functionality and Upgrades

We get so many complaints about FollowMyHealth from patients who have used portals like MyChart....

Dec 2021
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(0)
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Director

ROI / Cost (care and feeding)

FollowMyHealth was heading in the right direction. The base FollowMyHealth is fine. In the past,...

Dec 2021
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