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KLAS Research Director - Adam Cherrington
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Adam Cherrington

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adam.cherrington@klasresearch.com

801-404-5273

 
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The product meets our needs because it allows us to provide a summary of care and a result. However,...

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Nurse

FollowMyHealth is a terrible portal. Patients and staff have a hard time getting into the system. If...

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Nurse

The FollowMyHealth portal was supposed to get upgraded to be more user friendly, but that wasn't the...

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The Allscripts products don't drive tangible outcomes because we don't have any solutions for our...

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We have been on Allscripts' system for several years, and we can’t just keep building on it. The...

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CMIO

We like the system's web messaging. The messages aren’t so bad, and they are under a single tab, but...

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VP/Other Executive

We have a lot of patients who voice their feedback about not being able to make the portal work....

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VP/Other Executive

The most common things people want are their results. Allscripts has repeatedly told us the process...

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VP/Other Executive

My main pet peeve is the inability to communicate directly with patients. Having that ability is...

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VP/Other Executive

Allscripts is trying to drive tangible outcomes, but it is hard to say whether they are. The...

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Manager

I hate FollowMyHealth. It is just a really bad system. I would give the vendor a negative one star....

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Manager

In the past, we wanted to upgrade to the new version of FollowMyHealth that the vendor had because...

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Manager

We have had issues with the system displaying information to patients in the incorrect area. The...

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Manager

Allscripts can’t even fix old issues that we have had with FollowMyHealth. We have pushed things up...

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Director

Allscripts has proven again and again that they are invested in making FollowMyHealth a great...

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Director

In general, a patient portal is an important aspect of the patient experience, not just for the...

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Manager

FollowMyHealth has been pretty seamless since we started with it. To be fair, we don't use all of...

Jan 2021
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Manager

The way that Allscripts presents data to users is kind of clunky. If users want to see their medical...

Jan 2021
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Manager

We rarely hear from Allscripts or get upgrade notices. Upgrades just happen.

Jan 2021
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Director

FollowMyHealth is alright. The vendor doesn't really promise much. We have been on the system for a...

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Director

The vendor hasn't really provided new technology over the last few years. The system could really...

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Director

The vendor's service is not highly proactive. I don't know that I am really looking for Allscripts...

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Director

We use the system because it is really cheap, especially because we already have other Allscripts...

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Manager

There is room for improvement with Allscripts. The implementation didn't go very well. The system...

Jan 2021
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Manager

FollowMyHealth is a good system. It talks to our EHR, and that makes it so that we can communicate...

Jan 2021
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Manager

FollowMyHealth is not well built. The portal is not great and isn't reliable. Sometimes, patients go...

Dec 2020
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Manager

When anything happens in FollowMyHealth, we have to call customer service, and we are sometimes...

Dec 2020
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Manager

A major problem for FollowMyHealth was inaccuracies. Up until recently, we had problems with the...

Dec 2020
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Manager

FollowMyHealth integrates to an extent, meaning that patients can see some of their information....

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Director

The Healthcare Extensibility Platform automation is innovative. Providing the scripts to create...

Dec 2020
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Director

We are implementing FollowMyHealth's mobile check-in software, and it will also have an online...

Dec 2020
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Director

Most of our support interactions happen online, and that seems to work. Sometimes there are some...

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Director

Initially, we had issues with login and password recovery for patients. We lost a lot of members...

Nov 2020
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CIO

We like what we have seen with FollowMyHealth for telehealth as part of the patient portal. With...

Nov 2020
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CIO

We are taking good steps to improve on FollowMyHealth. Our satisfaction can only go up. We are...

Nov 2020
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Director

FollowMyHealth is a good tool. Our biggest challenge is that the vendor is soliciting insurance...

Oct 2020
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Director

Allscripts’ support through COVID-19 has been very good. Their support in general is getting better.

Oct 2020
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Manager

Allscripts does constant updates. They tell us what they are doing with their products. The vendor...

Oct 2020
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Manager

I would like to gain some efficiencies with FollowMyHealth, but I am expecting improvements.

Oct 2020
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Manager

FollowMyHealth must have a different support group than some of Allscripts other solutions because...

Oct 2020
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Manager

Allscripts nickel-and-dimes us terribly. If I want a new product, it typically costs me a lot to set...

Aug 2020
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Manager

I don’t think Allscripts trains well. Their training is very basic and slow. We didn’t use their...

Aug 2020
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Manager

The vendor’s people are great, and the system suits our needs. For the most part, the program does...

Aug 2020
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Manager

Allscripts delivers new technology, but we don’t always understand it. The vendor sends us things...

Aug 2020
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Manager

We have some problems with connectivity. When I turn on my computer, especially after an update, the...

Aug 2020
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Manager

Allscripts’ product was pirated a year ago, and we were without it for days, so we had to do...

Aug 2020
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Manager

We have a lot of problems with patients logging in. Other than that, I don’t get any questions....

Aug 2020
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Manager

We have called Allscripts about a couple of things, and they have been very good at getting back to...

Aug 2020
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(0)
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Manager

Allscripts tells me that I can use the system for more than what I am currently using it for. I want...

Aug 2020
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Manager

If Allscripts could get some things working, then I would buy the system again. Right now, it...

Aug 2020
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Manager

When we installed the program, Allscripts set it up. We didn’t know exactly how things worked the...

Aug 2020
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Manager

It is sometimes hard to contact Allscripts, and other times, they are available. I get faster...

Aug 2020
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Manager

I am assuming that we go through servers to other countries because most of the representatives we...

Aug 2020
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Manager

The program is pretty user friendly. It isn’t hard to learn. Some things could be better. We would...

Aug 2020
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Manager

I need to call the vendor and tell them that I need someone to call me and help me. I need to find...

Aug 2020
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