Tell us about your organization
Tell us about you
Work Email required
Organization required
First Name required
Last Name required
Job Title required
Phone required (###) ###-####, or int ######...
City required
State/Province required
Business Information
Looks like we’re already familiar with you!
Please press next to continue with the survey.
Looks like we’re already familiar with you!
According to your account type you are not eligible to take surveys at this time. If this is a mistake, please contact KLAS.
If you are trying to access KLAS research data and reports, an email has been sent to with a link to login.
If the email doesn't appear in your inbox, ask your IT department to add KLASresearch.com to your company spam filter's "whitelist", and check your email's spam folder.
Membership Commitment
In exchange for giving their feedback, healthcare providers can create an account to get access to industry reports, user commentary, and real-time ratings.
By submitting your account request, you are engaged in patient care as either an employee (or contractor) of your provider organization and that you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically.
To learn more about how we process and protect your personal data, you may view our Privacy policy.
By submitting your account request, you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically. To learn more about how we process and protect your personal data, you may view our Privacy policy.
By submitting your account request, you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically.
To learn more about how we process and protect your personal data, you may view our Privacy policy.
To learn more about how we process and protect your personal data, you may view our Privacy policy.
To learn more about how we process and protect your personal data, you may view our Privacy policy.
Thank You! Your information was submitted successfully!
Next Steps - An email has been sent to . Please follow its instructions to verify your email, and login.
If the email doesn't appear in your inbox, try asking your IT department to add KLASresearch.com to your company spam filter's "whitelist", and checking your email's spam folder.
Thank You! Your information was submitted successfully!
Next Steps - A KLAS representative will contact you to discuss working with KLAS, typically within 24 to 48 hours.
If you have any further questions please contact info@klasresearch.com or 1-800-920-4109.
Surprise! Looks like we already have an account for you.
An email has been sent to blah@blah.com with a link to login.
If the email doesn't appear in your inbox, try asking your IT department to add KLASresearch.com to your company spam filter's "whitelist", and checking your email's spam folder.
FollowMyHealth Comments
Subject Expert
Commentary Summary
Want to see full details?
User Commentary
CIO
Future Outlook
We like what we have seen with FollowMyHealth for telehealth as part of the patient portal. With...
Login or Create an Account to see details.
CIO
Future Outlook
We are taking good steps to improve on FollowMyHealth. Our satisfaction can only go up. We are...
Login or Create an Account to see details.
Director
Functionality and Upgrades
FollowMyHealth is a good tool. Our biggest challenge is that the vendor is soliciting insurance...
Login or Create an Account to see details.
Director
Service and Support
Allscripts’ support through COVID-19 has been very good. Their support in general is getting better.
Login or Create an Account to see details.
Manager
Relationship
Allscripts does constant updates. They tell us what they are doing with their products. The vendor...
Login or Create an Account to see details.
Manager
Future Outlook
I would like to gain some efficiencies with FollowMyHealth, but I am expecting improvements.
Login or Create an Account to see details.
Manager
Service and Support
FollowMyHealth must have a different support group than some of Allscripts other solutions because...
Login or Create an Account to see details.
Manager
ROI / Cost (care and feeding)
Allscripts nickel-and-dimes us terribly. If I want a new product, it typically costs me a lot to set...
Login or Create an Account to see details.
Manager
Implementation and Training
I don’t think Allscripts trains well. Their training is very basic and slow. We didn’t use their...
Login or Create an Account to see details.
Manager
Functionality and Upgrades
The vendor’s people are great, and the system suits our needs. For the most part, the program does...
Login or Create an Account to see details.
Manager
Technology
Allscripts delivers new technology, but we don’t always understand it. The vendor sends us things...
Login or Create an Account to see details.
Manager
Technology
We have some problems with connectivity. When I turn on my computer, especially after an update, the...
Login or Create an Account to see details.
Manager
Technology
Allscripts’ product was pirated a year ago, and we were without it for days, so we had to do...
Login or Create an Account to see details.
Manager
Functionality and Upgrades
We have a lot of problems with patients logging in. Other than that, I don’t get any questions....
Login or Create an Account to see details.
Manager
Service and Support
We have called Allscripts about a couple of things, and they have been very good at getting back to...
Login or Create an Account to see details.
Manager
Other Observations & Comments
Allscripts tells me that I can use the system for more than what I am currently using it for. I want...
Login or Create an Account to see details.
Manager
Lessons Learned
If Allscripts could get some things working, then I would buy the system again. Right now, it...
Login or Create an Account to see details.
Manager
Implementation and Training
When we installed the program, Allscripts set it up. We didn’t know exactly how things worked the...
Login or Create an Account to see details.
Manager
Service and Support
It is sometimes hard to contact Allscripts, and other times, they are available. I get faster...
Login or Create an Account to see details.
Manager
Service and Support
I am assuming that we go through servers to other countries because most of the representatives we...
Login or Create an Account to see details.
Manager
Functionality and Upgrades
The program is pretty user friendly. It isn’t hard to learn. Some things could be better. We would...
Login or Create an Account to see details.
Manager
Service and Support
I need to call the vendor and tell them that I need someone to call me and help me. I need to find...
Login or Create an Account to see details.
VP/Other Executive
Functionality and Upgrades
Allscripts was terrible at supporting us throughout COVID-19. We had a small handful of doctors that...
Login or Create an Account to see details.
VP/Other Executive
Interfacing and Integration
The only reason that we are on FollowMyHealth is that the system is integrated with Allscripts' EHR,...
Login or Create an Account to see details.
VP/Other Executive
Functionality and Upgrades
Allscripts tells us that there are new features, and we wait for the release, but there are so many...
Login or Create an Account to see details.
CTO
ROI / Cost (care and feeding)
Lately, Allscripts has been nickel-and-diming more. They didn't use to nickel-and-dime, but now...
Login or Create an Account to see details.
CTO
Other Observations & Comments
Allscripts has a much more stable application now, but they haven't delivered any of the forms that...
Login or Create an Account to see details.
CTO
Service and Support
Allscripts' support has gotten much worse. The vendor is clearly losing people left and right. They...
Login or Create an Account to see details.
VP/Other Executive
Functionality and Upgrades
FollowMyHealth isn't a great product. The vendor did finally get the forms to work; those have been...
Login or Create an Account to see details.
Manager
Functionality and Upgrades
When a new version comes out, Allscripts is pretty quick to put webinars about the new version up....
Login or Create an Account to see details.
Manager
Functionality and Upgrades
We don't use FollowMyHealth for virtual visits because it is expensive and not very user friendly....
Login or Create an Account to see details.
Manager
Service and Support
Allscripts is not great with upgrades, but they meet the timelines. The upgrades for FollowMyHealth...
Login or Create an Account to see details.
Manager
Functionality and Upgrades
Allscripts' documentation and instruction manuals are very thorough. The documentation is adequate...
Login or Create an Account to see details.
Manager
Interfacing and Integration
Allscripts needs to make the product integrate with the EHR and PM systems. FollowMyHealth needs...
Login or Create an Account to see details.
Manager
Functionality and Upgrades
If we put hypertension in a chart, our expectation is that the patient is going to see hypertension...
Login or Create an Account to see details.
Manager
Relationship
Allscripts' executive involvement is not that existent, mainly because of the retirement,...
Login or Create an Account to see details.
Director
Functionality and Upgrades
From a patient perspective, the portal isn't necessarily the easiest to use. The information isn't...
Login or Create an Account to see details.
Director
Service and Support
We don’t really use any support from the vendor. We have been on the product long enough, and we...
Login or Create an Account to see details.
Director
Interfacing and Integration
There are a lot of things we have never been able to completely integrate with the product. The...
Login or Create an Account to see details.
Director
Functionality and Upgrades
The ability to send pictures from FollowMyHealth into the EHR would be a really nice feature. Being...
Login or Create an Account to see details.
Director
Other Observations & Comments
Getting new features and abilities from the vendor isn't something that happens very often. That has...
Login or Create an Account to see details.
Director
Service and Support
The support for the product is okay because the support system is smaller than it is for some of the...
Login or Create an Account to see details.
Director
ROI / Cost (care and feeding)
We get our money’s worth very well. The product costs hardly anything. The fee is per provider per...
Login or Create an Account to see details.
Manager
Functionality and Upgrades
With FollowMyHealth, there was nothing we needed to have changed due to the COVID-19 crisis....
Login or Create an Account to see details.
Manager
Functionality and Upgrades
I am not very likely to recommend Allscripts to a friend. FollowMyHealth doesn't do certain things....
Login or Create an Account to see details.
Analyst/Coordinator
Service and Support
Allscripts has actually done a pretty good job of supporting us through COVID-19. Our account...
Login or Create an Account to see details.
Analyst/Coordinator
Implementation and Training
We mostly train ourselves on FollowMyHealth. Allscripts has us sign up for webinars, or we get our...
Login or Create an Account to see details.
CIO
Relationship
I am continually impressed by the length of tenure of a good portion of Allscripts’ staff that we...
Login or Create an Account to see details.
CIO
Functionality and Upgrades
The gaps are the result of a series of asset purchases or organization purchases. We have a suite of...
Login or Create an Account to see details.
CIO
Technology
The product works as advertised, but the vendor is not necessarily innovative. The features can be...
Login or Create an Account to see details.
CIO
Service and Support
Allscripts has been pretty good during the COVID-19 crisis. We have been a long-time user of...
Login or Create an Account to see details.
CIO
Functionality and Upgrades
The COVID-19 crisis quickly illustrated some of the general deficiencies that we run into again and...
Login or Create an Account to see details.
CIO
Other Observations & Comments
Purchasing the product again wouldn’t be a definite thing. We would need a more up-to-date needs...
Login or Create an Account to see details.
CIO
Other Observations & Comments
For the most part, the vendor keeps their promises; they do as well as any other software vendor...
Login or Create an Account to see details.
Manager
Implementation and Training
Allscripts has a lot of training available. It just comes down to having the time to go watch a...
Login or Create an Account to see details.
Manager
Other Observations & Comments
FollowMyHealth is easy to use, but there could be more functionality. The reporting modules are kind...
Login or Create an Account to see details.
Manager
Service and Support
Allscripts has helped us through this COVID-19 crisis. We have been doing more telehealth things,...
Login or Create an Account to see details.
Manager
Functionality and Upgrades
I have cases that are years old and are still known issues, and Allscripts doesn’t publish a known...
Login or Create an Account to see details.
Manager
ROI / Cost (care and feeding)
FollowMyHealth has to be revamped a lot and be priced appropriately for what it actually delivers...
Login or Create an Account to see details.
Manager
Relationship
Allscripts set us up for success prior to COVID-19. Even though we were hit with something like...
Login or Create an Account to see details.
Manager
Functionality and Upgrades
Out of all of the Allscripts solutions we have, FollowMyHealth is the most disappointing. For our...
Login or Create an Account to see details.
Manager
Implementation and Training
With FollowMyHealth, we can’t request prescription refills for patients that had medications in...
Login or Create an Account to see details.
Manager
Functionality and Upgrades
It is wonky to use some of FollowMyHealth's functionalities; we have to use some of them through a...
Login or Create an Account to see details.
Manager
Functionality and Upgrades
There is so much going on in FollowMyHealth that it is hard to navigate and find where things are....
Login or Create an Account to see details.
Manager
Functionality and Upgrades
Allscripts doesn’t fix things with FollowMyHealth. There are a lot of things that they said the...
Login or Create an Account to see details.
Manager
Technology
If I could get rid of FollowMyHealth today, I would, but there is no alternative. FollowMyHealth is...
Login or Create an Account to see details.
Manager
Relationship
We have been dealing with one person since we went live with the system, and that person is...
Login or Create an Account to see details.
Manager
Functionality and Upgrades
FollowMyHealth falls short in terms of working as promoted. It is not user friendly. Patients have a...
Login or Create an Account to see details.
Manager
Functionality and Upgrades
FollowMyHealth is not expensive. It isn’t going to drain our bank account. It is a terrible product,...
Login or Create an Account to see details.
Director
Other Observations & Comments
About 70% of our patients use FollowMyHealth, and other organizations I have talked to have a lot...
Login or Create an Account to see details.
Director
Functionality and Upgrades
The scheduling functionality could improve. We also want more organization around reminder...
Login or Create an Account to see details.
VP/Other Executive
Other Observations & Comments
As far as COVID-19 goes, Allscripts helped us to rapidly deploy video visits and virtual encounters...
Login or Create an Account to see details.
VP/Other Executive
Implementation and Training
I haven't had any training from Allscripts for a long time, but the training was good when I had it....
Login or Create an Account to see details.
VP/Other Executive
Functionality and Upgrades
Once I am in FollowMyHealth, the tool works well. There is a challenge in being able to access and...
Login or Create an Account to see details.
VP/Other Executive
Interfacing and Integration
The only frame of reference that I have when it comes to FollowMyHealth's interoperability is that...
Login or Create an Account to see details.
VP/Other Executive
Other Observations & Comments
The issues we have with FollowMyHealth are not the solution's fault. The issues are more related to...
Login or Create an Account to see details.
VP/Other Executive
Other Observations & Comments
I have gone out of my way to use FollowMyHealth, but getting patients to use the system is the...
Login or Create an Account to see details.
CMIO
Functionality and Upgrades
I can't really say anything great about FollowMyHealth. When comparing FollowMyHealth to another...
Login or Create an Account to see details.
CMIO
Functionality and Upgrades
I would not buy FollowMyHealth again. The product is awful, and over the last couple of years, the...
Login or Create an Account to see details.
CMIO
Functionality and Upgrades
FollowMyHealth turns all of my physicians off in the system, and I have to go back in and turn the...
Login or Create an Account to see details.
CMIO
Other Observations & Comments
One good thing about the product is that the vendor can fix issues within FollowMyHealth in the...
Login or Create an Account to see details.
CMIO
Other Observations & Comments
Over the last few months, the vendor has been trying to get us the things that we need, but that is...
Advanced Filters
Featured Reports
Preferences
Related Blogs
The New KLAS Patient Engagement Ecosystem