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FollowMyHealth
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Subject Expert
Adam Cherrington
Research Director
Commentary Summary
User Commentary
Manager
We didn’t need much vendor executive involvement. There were a few times when we had to get things...
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Manager
This system is definitely better than the system we previously had but wouldn't be at the top of our...
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Manager
The messaging in the system worked fine but was confusing. A patient could put in their history, but...
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Manager
The vendor promised a lot of new things and never came through on those things. I wouldn’t recommend...
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Director
From a patient perspective, the system is pretty easy to use. It is a nice, easy app that plugs into...
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Director
The vendor could improve their quality control. Allscripts needs to make sure that their code and...
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Director
The portal does its job very well. It is a portal, but it is fairly bulletproof from a...
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Director
The vendor keeps us up to date on all of the regulatory pieces that we require them to, like federal...
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Director
The vendor could do a better job of taking up some of their resources to polish up different modules...
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Director
The vendor's solutions aren't cheap, but they do a pretty good job of providing value. The system...
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Director
The ease of use is middle of the line. In our experience at our specialty clinic, FollowMyHealth is...
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Director
Based on my personal experience with other portals through other healthcare systems, I feel like...
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Manager
The enrollment process is horrendous and very clunky. I would give the enrollment process a negative...
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Manager
We are looking for a best-of-breed product, and FollowMyHealth is certainly not that. In the past,...
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Manager
FollowMyHealth really is a one-trick pony. The costs really are per provider per month. Allscripts...
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Manager
The system's updates are all done in the background. The vendor sometimes doesn't communicate the...
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Manager
The vendor's training is pretty static and not very comprehensive. They have a lot of good help...
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Manager
The integration isn't there. I can't look at my medicine list because the information in the EHR is...
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Manager
Allscripts absolutely has a vision, but their ability to implement the vision is pretty low. I...
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Director
We are planning to move to a single platform for our EMR and portal system in the long term, so...
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Director
If I were an Allscripts customer, I would definitely choose FollowMyHealth again. If I weren't an...
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Director
Allscripts doesn't charge us for every little thing. Allscripts has been very generous on that front....
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Director
When Allscripts has reported problems that have affected significant operations or high-volume...
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Director
I like FollowMyHealth's ability to connect to multiple EMRs. We don't necessarily have to have an...
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Director
We are victims of our own success in that we have enabled and encouraged patients and been able to...
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Director
It seems like whenever there is an issue, we find out about it from our patients. My hope is that in...
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Director
Improvements are needed around patient self-service. The most requested functionality is scheduling....
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Director
Allscripts should improve the messaging app, which is used for simple, secure back-and-forth...
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Director
We interviewed many patients regarding portal use and mobile apps. We showed mock-ups of various...
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CTO
FollowMyHealth lacks forms, the ability to digest patient information, and other promised features,...
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CTO
FollowMyHealth pretty much only interacts with the EMR, and that works reasonably well.
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CTO
Allscripts has too many scripted offshore supports, so that is very frustrating.
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CIO
FollowMyHealth is a little bit more restrictive than the EMR because we are pushing it out to...
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CIO
The FollowMyHealth portal works great in conjunction with online scheduling and things like that. We...
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Manager
We are leaving Allscripts. I have had a couple of very bad implementations of additional products in...
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Manager
FollowMyHealth will not integrate with our EMR.
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Manager
I have always thought that FollowMyHealth is expensive but solid. We get our money's worth.
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Manager
The bane of our existence is that when we put orders in for lab work, the patients can never find...
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Manager
One thing that I hate about Allscripts is that they constantly do road map webinars for things that...
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Manager
The initial training was great. There hasn't really been any ongoing training.
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Manager
All of us are so frustrated by and done with FollowMyHealth. I don't pay much attention to it...
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CIO
The HealthGrid implementation has been poor. Several years ago, when state-of-the-art software was a...
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Manager
Allscripts should find out what patients of the different demographics and age groups would like...
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Manager
The ease of use of FollowMyHealth depends on the age of the patient to a certain degree. It depends...
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Manager
FollowMyHealth is decent. We haven’t implemented a lot of things because it is difficult to get...
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Manager
Allscripts kept their promises in terms of making sure that the system was up and running and that...
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Manager
There were some policies that we had to adhere to, such as the 21st Century Cures Act, where...
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Manager
I would suggest that Allscripts modify FollowMyHealth to be more similar to apps that people are...
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Director
FollowMyHealth is a smaller application, and it is more nimble and has more enhancements that are...
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Director
The product meets our needs because it allows us to provide a summary of care and a result. However,...
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Nurse
FollowMyHealth is a terrible portal. Patients and staff have a hard time getting into the system. If...
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Nurse
The FollowMyHealth portal was supposed to get upgraded to be more user friendly, but that wasn't the...
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Nurse
The Allscripts products don't drive tangible outcomes because we don't have any solutions for our...
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CMIO
We have been on Allscripts' system for several years, and we can’t just keep building on it. The...
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CMIO
We like the system's web messaging. The messages aren’t so bad, and they are under a single tab, but...
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VP/Other Executive
We have a lot of patients who voice their feedback about not being able to make the portal work....
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VP/Other Executive
The most common things people want are their results. Allscripts has repeatedly told us the process...
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VP/Other Executive
My main pet peeve is the inability to communicate directly with patients. Having that ability is...
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VP/Other Executive
Allscripts is trying to drive tangible outcomes, but it is hard to say whether they are. The...
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Manager
I hate FollowMyHealth. It is just a really bad system. I would give the vendor a negative one star....
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Manager
In the past, we wanted to upgrade to the new version of FollowMyHealth that the vendor had because...
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Manager
We have had issues with the system displaying information to patients in the incorrect area. The...
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Manager
Allscripts can’t even fix old issues that we have had with FollowMyHealth. We have pushed things up...
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Director
Allscripts has proven again and again that they are invested in making FollowMyHealth a great...
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Director
In general, a patient portal is an important aspect of the patient experience, not just for the...
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Manager
FollowMyHealth has been pretty seamless since we started with it. To be fair, we don't use all of...
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Manager
The way that Allscripts presents data to users is kind of clunky. If users want to see their medical...
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Manager
We rarely hear from Allscripts or get upgrade notices. Upgrades just happen.
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Director
FollowMyHealth is alright. The vendor doesn't really promise much. We have been on the system for a...
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Director
The vendor hasn't really provided new technology over the last few years. The system could really...
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Director
The vendor's service is not highly proactive. I don't know that I am really looking for Allscripts...
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Director
We use the system because it is really cheap, especially because we already have other Allscripts...
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Manager
There is room for improvement with Allscripts. The implementation didn't go very well. The system...
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Manager
FollowMyHealth is a good system. It talks to our EHR, and that makes it so that we can communicate...
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Manager
FollowMyHealth is not well built. The portal is not great and isn't reliable. Sometimes, patients go...
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Manager
When anything happens in FollowMyHealth, we have to call customer service, and we are sometimes...
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Manager
A major problem for FollowMyHealth was inaccuracies. Up until recently, we had problems with the...
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Manager
FollowMyHealth integrates to an extent, meaning that patients can see some of their information....
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Director
The Healthcare Extensibility Platform automation is innovative. Providing the scripts to create...
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Director
We are implementing FollowMyHealth's mobile check-in software, and it will also have an online...
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Director
Most of our support interactions happen online, and that seems to work. Sometimes there are some...
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Director
Initially, we had issues with login and password recovery for patients. We lost a lot of members...
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CIO
We like what we have seen with FollowMyHealth for telehealth as part of the patient portal. With...
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CIO
We are taking good steps to improve on FollowMyHealth. Our satisfaction can only go up. We are...
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Director
FollowMyHealth is a good tool. Our biggest challenge is that the vendor is soliciting insurance...
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Director
Allscripts’ support through COVID-19 has been very good. Their support in general is getting better.
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Manager
Allscripts does constant updates. They tell us what they are doing with their products. The vendor...
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Manager
I would like to gain some efficiencies with FollowMyHealth, but I am expecting improvements.
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Manager
FollowMyHealth must have a different support group than some of Allscripts other solutions because...
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