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Current Time Inside Cache Tag Helper: 11/28/2020 9:29:46 PM and Model.EvProductId = 52778

Commentary Summary

Positive
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Neither
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Negative
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User Commentary

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CIO

Future Outlook

We like what we have seen with FollowMyHealth for telehealth as part of the patient portal. With...

Nov 2020
 Helpful

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CIO

Future Outlook

We are taking good steps to improve on FollowMyHealth. Our satisfaction can only go up. We are...

Nov 2020
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Director

Functionality and Upgrades

FollowMyHealth is a good tool. Our biggest challenge is that the vendor is soliciting insurance...

Oct 2020
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Director

Service and Support

Allscripts’ support through COVID-19 has been very good. Their support in general is getting better.

Oct 2020
 Helpful

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Manager

Relationship

Allscripts does constant updates. They tell us what they are doing with their products. The vendor...

Oct 2020
 Helpful

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Manager

Future Outlook

I would like to gain some efficiencies with FollowMyHealth, but I am expecting improvements.

Oct 2020
 Helpful

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Manager

Service and Support

FollowMyHealth must have a different support group than some of Allscripts other solutions because...

Oct 2020
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Manager

ROI / Cost (care and feeding)

Allscripts nickel-and-dimes us terribly. If I want a new product, it typically costs me a lot to set...

Aug 2020
 Helpful

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Manager

Implementation and Training

I don’t think Allscripts trains well. Their training is very basic and slow. We didn’t use their...

Aug 2020
 Helpful

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Manager

Functionality and Upgrades

The vendor’s people are great, and the system suits our needs. For the most part, the program does...

Aug 2020
 Helpful

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Manager

Technology

Allscripts delivers new technology, but we don’t always understand it. The vendor sends us things...

Aug 2020
 Helpful

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Manager

Technology

We have some problems with connectivity. When I turn on my computer, especially after an update, the...

Aug 2020
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Manager

Technology

Allscripts’ product was pirated a year ago, and we were without it for days, so we had to do...

Aug 2020
 Helpful

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Manager

Functionality and Upgrades

We have a lot of problems with patients logging in. Other than that, I don’t get any questions....

Aug 2020
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Manager

Service and Support

We have called Allscripts about a couple of things, and they have been very good at getting back to...

Aug 2020
 Helpful

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Manager

Other Observations & Comments

Allscripts tells me that I can use the system for more than what I am currently using it for. I want...

Aug 2020
 Helpful

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Manager

Lessons Learned

If Allscripts could get some things working, then I would buy the system again. Right now, it...

Aug 2020
 Helpful

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Manager

Implementation and Training

When we installed the program, Allscripts set it up. We didn’t know exactly how things worked the...

Aug 2020
 Helpful

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Manager

Service and Support

It is sometimes hard to contact Allscripts, and other times, they are available. I get faster...

Aug 2020
 Helpful

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Manager

Service and Support

I am assuming that we go through servers to other countries because most of the representatives we...

Aug 2020
 Helpful

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Manager

Functionality and Upgrades

The program is pretty user friendly. It isn’t hard to learn. Some things could be better. We would...

Aug 2020
 Helpful

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Manager

Service and Support

I need to call the vendor and tell them that I need someone to call me and help me. I need to find...

Aug 2020
 Helpful

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VP/Other Executive

Functionality and Upgrades

Allscripts was terrible at supporting us throughout COVID-19. We had a small handful of doctors that...

Jul 2020
 Helpful

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VP/Other Executive

Interfacing and Integration

The only reason that we are on FollowMyHealth is that the system is integrated with Allscripts' EHR,...

Jul 2020
 Helpful

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VP/Other Executive

Functionality and Upgrades

Allscripts tells us that there are new features, and we wait for the release, but there are so many...

Jul 2020
 Helpful

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CTO

ROI / Cost (care and feeding)

Lately, Allscripts has been nickel-and-diming more. They didn't use to nickel-and-dime, but now...

Jun 2020
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CTO

Other Observations & Comments

Allscripts has a much more stable application now, but they haven't delivered any of the forms that...

Jun 2020
 Helpful

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CTO

Service and Support

Allscripts' support has gotten much worse. The vendor is clearly losing people left and right. They...

Jun 2020
 Helpful

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VP/Other Executive

Functionality and Upgrades

FollowMyHealth isn't a great product. The vendor did finally get the forms to work; those have been...

May 2020
 Helpful

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Manager

Functionality and Upgrades

When a new version comes out, Allscripts is pretty quick to put webinars about the new version up....

May 2020
 Helpful

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Manager

Functionality and Upgrades

We don't use FollowMyHealth for virtual visits because it is expensive and not very user friendly....

May 2020
 Helpful

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Manager

Service and Support

Allscripts is not great with upgrades, but they meet the timelines. The upgrades for FollowMyHealth...

May 2020
 Helpful

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Manager

Functionality and Upgrades

Allscripts' documentation and instruction manuals are very thorough. The documentation is adequate...

May 2020
 Helpful

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Manager

Interfacing and Integration

Allscripts needs to make the product integrate with the EHR and PM systems. FollowMyHealth needs...

May 2020
 Helpful

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Manager

Functionality and Upgrades

If we put hypertension in a chart, our expectation is that the patient is going to see hypertension...

May 2020
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Manager

Relationship

Allscripts' executive involvement is not that existent, mainly because of the retirement,...

May 2020
 Helpful

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Director

Functionality and Upgrades

From a patient perspective, the portal isn't necessarily the easiest to use. The information isn't...

May 2020
 Helpful

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Director

Service and Support

We don’t really use any support from the vendor. We have been on the product long enough, and we...

May 2020
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Director

Interfacing and Integration

There are a lot of things we have never been able to completely integrate with the product. The...

May 2020
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Director

Functionality and Upgrades

The ability to send pictures from FollowMyHealth into the EHR would be a really nice feature. Being...

May 2020
 Helpful

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Director

Other Observations & Comments

Getting new features and abilities from the vendor isn't something that happens very often. That has...

May 2020
 Helpful

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Director

Service and Support

The support for the product is okay because the support system is smaller than it is for some of the...

May 2020
 Helpful

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Director

ROI / Cost (care and feeding)

We get our money’s worth very well. The product costs hardly anything. The fee is per provider per...

May 2020
 Helpful

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Manager

Functionality and Upgrades

With FollowMyHealth, there was nothing we needed to have changed due to the COVID-19 crisis....

May 2020
 Helpful

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Manager

Functionality and Upgrades

I am not very likely to recommend Allscripts to a friend. FollowMyHealth doesn't do certain things....

May 2020
 Helpful

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Analyst/Coordinator

Service and Support

Allscripts has actually done a pretty good job of supporting us through COVID-19. Our account...

May 2020
 Helpful

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Analyst/Coordinator

Implementation and Training

We mostly train ourselves on FollowMyHealth. Allscripts has us sign up for webinars, or we get our...

May 2020
 Helpful

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CIO

Relationship

I am continually impressed by the length of tenure of a good portion of Allscripts’ staff that we...

May 2020
 Helpful

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CIO

Functionality and Upgrades

The gaps are the result of a series of asset purchases or organization purchases. We have a suite of...

May 2020
 Helpful

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CIO

Technology

The product works as advertised, but the vendor is not necessarily innovative. The features can be...

May 2020
 Helpful

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CIO

Service and Support

Allscripts has been pretty good during the COVID-19 crisis. We have been a long-time user of...

May 2020
 Helpful

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CIO

Functionality and Upgrades

The COVID-19 crisis quickly illustrated some of the general deficiencies that we run into again and...

May 2020
 Helpful

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CIO

Other Observations & Comments

Purchasing the product again wouldn’t be a definite thing. We would need a more up-to-date needs...

May 2020
 Helpful

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CIO

Other Observations & Comments

For the most part, the vendor keeps their promises; they do as well as any other software vendor...

May 2020
 Helpful

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Manager

Implementation and Training

Allscripts has a lot of training available. It just comes down to having the time to go watch a...

May 2020
 Helpful

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Manager

Other Observations & Comments

FollowMyHealth is easy to use, but there could be more functionality. The reporting modules are kind...

May 2020
 Helpful

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Manager

Service and Support

Allscripts has helped us through this COVID-19 crisis. We have been doing more telehealth things,...

May 2020
 Helpful

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Manager

Functionality and Upgrades

I have cases that are years old and are still known issues, and Allscripts doesn’t publish a known...

Apr 2020
 Helpful

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Manager

ROI / Cost (care and feeding)

FollowMyHealth has to be revamped a lot and be priced appropriately for what it actually delivers...

Apr 2020
 Helpful

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Manager

Relationship

Allscripts set us up for success prior to COVID-19. Even though we were hit with something like...

Apr 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

Out of all of the Allscripts solutions we have, FollowMyHealth is the most disappointing. For our...

Apr 2020
 Helpful

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Manager

Implementation and Training

With FollowMyHealth, we can’t request prescription refills for patients that had medications in...

Apr 2020
 Helpful

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Manager

Functionality and Upgrades

It is wonky to use some of FollowMyHealth's functionalities; we have to use some of them through a...

Apr 2020
 Helpful

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Manager

Functionality and Upgrades

There is so much going on in FollowMyHealth that it is hard to navigate and find where things are....

Apr 2020
 Helpful

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Manager

Functionality and Upgrades

Allscripts doesn’t fix things with FollowMyHealth. There are a lot of things that they said the...

Apr 2020
 Helpful

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Manager

Technology

If I could get rid of FollowMyHealth today, I would, but there is no alternative. FollowMyHealth is...

Apr 2020
 Helpful

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Manager

Relationship

We have been dealing with one person since we went live with the system, and that person is...

Apr 2020
 Helpful

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Manager

Functionality and Upgrades

FollowMyHealth falls short in terms of working as promoted. It is not user friendly. Patients have a...

Apr 2020
 Helpful

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Manager

Functionality and Upgrades

FollowMyHealth is not expensive. It isn’t going to drain our bank account. It is a terrible product,...

Apr 2020
 Helpful

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Director

Other Observations & Comments

About 70% of our patients use FollowMyHealth, and other organizations I have talked to have a lot...

Apr 2020
 Helpful

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Director

Functionality and Upgrades

The scheduling functionality could improve. We also want more organization around reminder...

Apr 2020
 Helpful

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VP/Other Executive

Other Observations & Comments

As far as COVID-19 goes, Allscripts helped us to rapidly deploy video visits and virtual encounters...

Apr 2020
 Helpful

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VP/Other Executive

Implementation and Training

I haven't had any training from Allscripts for a long time, but the training was good when I had it....

Apr 2020
 Helpful

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VP/Other Executive

Functionality and Upgrades

Once I am in FollowMyHealth, the tool works well. There is a challenge in being able to access and...

Apr 2020
 Helpful

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VP/Other Executive

Interfacing and Integration

The only frame of reference that I have when it comes to FollowMyHealth's interoperability is that...

Apr 2020
 Helpful

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VP/Other Executive

Other Observations & Comments

The issues we have with FollowMyHealth are not the solution's fault. The issues are more related to...

Apr 2020
 Helpful

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VP/Other Executive

Other Observations & Comments

I have gone out of my way to use FollowMyHealth, but getting patients to use the system is the...

Apr 2020
 Helpful

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CMIO

Functionality and Upgrades

I can't really say anything great about FollowMyHealth. When comparing FollowMyHealth to another...

Apr 2020
 Helpful

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CMIO

Functionality and Upgrades

I would not buy FollowMyHealth again. The product is awful, and over the last couple of years, the...

Apr 2020
 Helpful

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CMIO

Functionality and Upgrades

FollowMyHealth turns all of my physicians off in the system, and I have to go back in and turn the...

Apr 2020
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CMIO

Other Observations & Comments

One good thing about the product is that the vendor can fix issues within FollowMyHealth in the...

Apr 2020
 Helpful

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CMIO

Other Observations & Comments

Over the last few months, the vendor has been trying to get us the things that we need, but that is...