Tell us about you

Work Email required

Organization required

First Name required

Last Name required

Job Title required

Phone required (###) ###-####, or int ######...

City required

State/Province required

Business Information

Tell us about your organization

error messages will go here...

Looks like we’re already familiar with you!

Please press next to continue with the survey.

Looks like we’re already familiar with you!

According to your account type you are not eligible to take surveys at this time. If this is a mistake, please contact KLAS.

If you are trying to access KLAS research data and reports, an email has been sent to   with a link to login.

If the email doesn't appear in your inbox, ask your IT department to add KLASresearch.com to your company spam filter's "whitelist", and check your email's spam folder.

Membership Commitment

In exchange for giving their feedback, healthcare providers can create an account to get access to industry reports, user commentary, and real-time ratings.

By submitting your account request, you are engaged in patient care as either an employee (or contractor) of your provider organization and that you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically.

To learn more about how we process and protect your personal data, you may view our Privacy policy.

By submitting your account request, you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically. To learn more about how we process and protect your personal data, you may view our Privacy policy.

By submitting your account request, you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically.

To learn more about how we process and protect your personal data, you may view our Privacy policy.

 

To learn more about how we process and protect your personal data, you may view our Privacy policy.

 

To learn more about how we process and protect your personal data, you may view our Privacy policy.

Thank You! Your information was submitted successfully!

Next Steps - An email has been sent to . Please follow its instructions to verify your email, and login.

If the email doesn't appear in your inbox, try asking your IT department to add KLASresearch.com to your company spam filter's "whitelist", and checking your email's spam folder.

Thank You! Your information was submitted successfully!

Next Steps - A KLAS representative will contact you to discuss working with KLAS, typically within 24 to 48 hours.

If you have any further questions please contact info@klasresearch.com or 1-800-920-4109.

Surprise! Looks like we already have an account for you.

An email has been sent to blah@blah.com with a link to login.

If the email doesn't appear in your inbox, try asking your IT department to add KLASresearch.com to your company spam filter's "whitelist", and checking your email's spam folder.

Thank you !

Access info about Patient Portals on your dashboard or bookmark under

(Your Products / Your Organization's Products)


FollowMyHealth Comments
Filtered view: All

KLAS Research Director - Adam Cherrington
Subject Expert

Adam Cherrington

Research Director

adam.cherrington@klasresearch.com

801-404-5273

 
View Advanced Filters

Advanced Filters

Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
from
to
Comment Categories

Featured  Reports

Commentary Summary

Positive
##%
Neither
##%
Negative
##%

Thank you !

Access info about Patient Portals on your dashboard or bookmark under

(Your Products / Your Organization's Products)

Want to see full details?

User Commentary

Sort by

Director

Allscripts has proven again and again that they are invested in making FollowMyHealth a great...

Feb 2021
(0)
 Thank you  Helpful

 or  to see details.

Director

In general, a patient portal is an important aspect of the patient experience, not just for the...

Feb 2021
(0)
 Thank you  Helpful

 or  to see details.

Manager

FollowMyHealth has been pretty seamless since we started with it. To be fair, we don't use all of...

Jan 2021
(0)
 Thank you  Helpful

 or  to see details.

Manager

The way that Allscripts presents data to users is kind of clunky. If users want to see their medical...

Jan 2021
(0)
 Thank you  Helpful

 or  to see details.

Manager

We rarely hear from Allscripts or get upgrade notices. Upgrades just happen.

Jan 2021
(0)
 Thank you  Helpful

 or  to see details.

Director

FollowMyHealth is alright. The vendor doesn't really promise much. We have been on the system for a...

Jan 2021
(0)
 Thank you  Helpful

 or  to see details.

Director

The vendor hasn't really provided new technology over the last few years. The system could really...

Jan 2021
(0)
 Thank you  Helpful

 or  to see details.

Director

The vendor's service is not highly proactive. I don't know that I am really looking for Allscripts...

Jan 2021
(0)
 Thank you  Helpful

 or  to see details.

Director

We use the system because it is really cheap, especially because we already have other Allscripts...

Jan 2021
(0)
 Thank you  Helpful

 or  to see details.

Manager

There is room for improvement with Allscripts. The implementation didn't go very well. The system...

Jan 2021
(0)
 Thank you  Helpful

 or  to see details.

Manager

FollowMyHealth is a good system. It talks to our EHR, and that makes it so that we can communicate...

Jan 2021
(0)
 Thank you  Helpful

 or  to see details.

Manager

FollowMyHealth is not well built. The portal is not great and isn't reliable. Sometimes, patients go...

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

When anything happens in FollowMyHealth, we have to call customer service, and we are sometimes...

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

A major problem for FollowMyHealth was inaccuracies. Up until recently, we had problems with the...

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

FollowMyHealth integrates to an extent, meaning that patients can see some of their information....

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

The Healthcare Extensibility Platform automation is innovative. Providing the scripts to create...

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

We are implementing FollowMyHealth's mobile check-in software, and it will also have an online...

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Most of our support interactions happen online, and that seems to work. Sometimes there are some...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Initially, we had issues with login and password recovery for patients. We lost a lot of members...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

CIO

We like what we have seen with FollowMyHealth for telehealth as part of the patient portal. With...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

CIO

We are taking good steps to improve on FollowMyHealth. Our satisfaction can only go up. We are...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

FollowMyHealth is a good tool. Our biggest challenge is that the vendor is soliciting insurance...

Oct 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Allscripts’ support through COVID-19 has been very good. Their support in general is getting better.

Oct 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Allscripts does constant updates. They tell us what they are doing with their products. The vendor...

Oct 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

I would like to gain some efficiencies with FollowMyHealth, but I am expecting improvements.

Oct 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

FollowMyHealth must have a different support group than some of Allscripts other solutions because...

Oct 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Allscripts nickel-and-dimes us terribly. If I want a new product, it typically costs me a lot to set...

Aug 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

I don’t think Allscripts trains well. Their training is very basic and slow. We didn’t use their...

Aug 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

The vendor’s people are great, and the system suits our needs. For the most part, the program does...

Aug 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Allscripts delivers new technology, but we don’t always understand it. The vendor sends us things...

Aug 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

We have some problems with connectivity. When I turn on my computer, especially after an update, the...

Aug 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Allscripts’ product was pirated a year ago, and we were without it for days, so we had to do...

Aug 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

We have a lot of problems with patients logging in. Other than that, I don’t get any questions....

Aug 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

We have called Allscripts about a couple of things, and they have been very good at getting back to...

Aug 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Allscripts tells me that I can use the system for more than what I am currently using it for. I want...

Aug 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

If Allscripts could get some things working, then I would buy the system again. Right now, it...

Aug 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

When we installed the program, Allscripts set it up. We didn’t know exactly how things worked the...

Aug 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

It is sometimes hard to contact Allscripts, and other times, they are available. I get faster...

Aug 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

I am assuming that we go through servers to other countries because most of the representatives we...

Aug 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

The program is pretty user friendly. It isn’t hard to learn. Some things could be better. We would...

Aug 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

I need to call the vendor and tell them that I need someone to call me and help me. I need to find...

Aug 2020
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Allscripts was terrible at supporting us throughout COVID-19. We had a small handful of doctors that...

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

The only reason that we are on FollowMyHealth is that the system is integrated with Allscripts' EHR,...

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Allscripts tells us that there are new features, and we wait for the release, but there are so many...

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

CTO

Lately, Allscripts has been nickel-and-diming more. They didn't use to nickel-and-dime, but now...

Jun 2020
(0)
 Thank you  Helpful

 or  to see details.

CTO

Allscripts has a much more stable application now, but they haven't delivered any of the forms that...

Jun 2020
(0)
 Thank you  Helpful

 or  to see details.

CTO

Allscripts' support has gotten much worse. The vendor is clearly losing people left and right. They...

Jun 2020
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

FollowMyHealth isn't a great product. The vendor did finally get the forms to work; those have been...

May 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

When a new version comes out, Allscripts is pretty quick to put webinars about the new version up....

May 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

We don't use FollowMyHealth for virtual visits because it is expensive and not very user friendly....

May 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Allscripts is not great with upgrades, but they meet the timelines. The upgrades for FollowMyHealth...

May 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Allscripts' documentation and instruction manuals are very thorough. The documentation is adequate...

May 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Allscripts needs to make the product integrate with the EHR and PM systems. FollowMyHealth needs...

May 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

If we put hypertension in a chart, our expectation is that the patient is going to see hypertension...

May 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Allscripts' executive involvement is not that existent, mainly because of the retirement,...

May 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

From a patient perspective, the portal isn't necessarily the easiest to use. The information isn't...

May 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

We don’t really use any support from the vendor. We have been on the product long enough, and we...

May 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

There are a lot of things we have never been able to completely integrate with the product. The...

May 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

The ability to send pictures from FollowMyHealth into the EHR would be a really nice feature. Being...

May 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Getting new features and abilities from the vendor isn't something that happens very often. That has...

May 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

The support for the product is okay because the support system is smaller than it is for some of the...

May 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

We get our money’s worth very well. The product costs hardly anything. The fee is per provider per...

May 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

With FollowMyHealth, there was nothing we needed to have changed due to the COVID-19 crisis....

May 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

I am not very likely to recommend Allscripts to a friend. FollowMyHealth doesn't do certain things....

May 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Allscripts has actually done a pretty good job of supporting us through COVID-19. Our account...

May 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

We mostly train ourselves on FollowMyHealth. Allscripts has us sign up for webinars, or we get our...

May 2020
(0)
 Thank you  Helpful

 or  to see details.

CIO

I am continually impressed by the length of tenure of a good portion of Allscripts’ staff that we...

May 2020
(0)
 Thank you  Helpful

 or  to see details.

CIO

The gaps are the result of a series of asset purchases or organization purchases. We have a suite of...

May 2020
(0)
 Thank you  Helpful

 or  to see details.

CIO

The product works as advertised, but the vendor is not necessarily innovative. The features can be...

May 2020
(0)
 Thank you  Helpful

 or  to see details.

CIO

Allscripts has been pretty good during the COVID-19 crisis. We have been a long-time user of...

May 2020
(0)
 Thank you  Helpful

 or  to see details.

CIO

The COVID-19 crisis quickly illustrated some of the general deficiencies that we run into again and...

May 2020
(0)
 Thank you  Helpful

 or  to see details.

CIO

Purchasing the product again wouldn’t be a definite thing. We would need a more up-to-date needs...

May 2020
(0)
 Thank you  Helpful

 or  to see details.

CIO

For the most part, the vendor keeps their promises; they do as well as any other software vendor...

May 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Allscripts has a lot of training available. It just comes down to having the time to go watch a...

May 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

FollowMyHealth is easy to use, but there could be more functionality. The reporting modules are kind...

May 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Allscripts has helped us through this COVID-19 crisis. We have been doing more telehealth things,...

May 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

I have cases that are years old and are still known issues, and Allscripts doesn’t publish a known...

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

FollowMyHealth has to be revamped a lot and be priced appropriately for what it actually delivers...

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Allscripts set us up for success prior to COVID-19. Even though we were hit with something like...

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Out of all of the Allscripts solutions we have, FollowMyHealth is the most disappointing. For our...

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

With FollowMyHealth, we can’t request prescription refills for patients that had medications in...

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

It is wonky to use some of FollowMyHealth's functionalities; we have to use some of them through a...

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

There is so much going on in FollowMyHealth that it is hard to navigate and find where things are....

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Allscripts doesn’t fix things with FollowMyHealth. There are a lot of things that they said the...

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

If I could get rid of FollowMyHealth today, I would, but there is no alternative. FollowMyHealth is...

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

We have been dealing with one person since we went live with the system, and that person is...

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

FollowMyHealth falls short in terms of working as promoted. It is not user friendly. Patients have a...

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

FollowMyHealth is not expensive. It isn’t going to drain our bank account. It is a terrible product,...

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

About 70% of our patients use FollowMyHealth, and other organizations I have talked to have a lot...

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

The scheduling functionality could improve. We also want more organization around reminder...

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

As far as COVID-19 goes, Allscripts helped us to rapidly deploy video visits and virtual encounters...

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

I haven't had any training from Allscripts for a long time, but the training was good when I had it....

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Once I am in FollowMyHealth, the tool works well. There is a challenge in being able to access and...

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

The only frame of reference that I have when it comes to FollowMyHealth's interoperability is that...

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

The issues we have with FollowMyHealth are not the solution's fault. The issues are more related to...

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

I have gone out of my way to use FollowMyHealth, but getting patients to use the system is the...

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

CMIO

I can't really say anything great about FollowMyHealth. When comparing FollowMyHealth to another...

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

CMIO

I would not buy FollowMyHealth again. The product is awful, and over the last couple of years, the...

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

CMIO

FollowMyHealth turns all of my physicians off in the system, and I have to go back in and turn the...

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

CMIO

One good thing about the product is that the vendor can fix issues within FollowMyHealth in the...

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Over the last few months, the vendor has been trying to get us the things that we need, but that is...

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Allscripts' executive involvement has really gotten worse. We had a representative who was pretty...

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF

Related Reports View All Reports