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FollowMyHealth Comments
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Subject Expert
Commentary Summary
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User Commentary
Director
Allscripts has proven again and again that they are invested in making FollowMyHealth a great...
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Director
In general, a patient portal is an important aspect of the patient experience, not just for the...
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Manager
FollowMyHealth has been pretty seamless since we started with it. To be fair, we don't use all of...
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Manager
The way that Allscripts presents data to users is kind of clunky. If users want to see their medical...
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Manager
We rarely hear from Allscripts or get upgrade notices. Upgrades just happen.
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Director
FollowMyHealth is alright. The vendor doesn't really promise much. We have been on the system for a...
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Director
The vendor hasn't really provided new technology over the last few years. The system could really...
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Director
The vendor's service is not highly proactive. I don't know that I am really looking for Allscripts...
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Director
We use the system because it is really cheap, especially because we already have other Allscripts...
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Manager
There is room for improvement with Allscripts. The implementation didn't go very well. The system...
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Manager
FollowMyHealth is a good system. It talks to our EHR, and that makes it so that we can communicate...
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Manager
FollowMyHealth is not well built. The portal is not great and isn't reliable. Sometimes, patients go...
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Manager
When anything happens in FollowMyHealth, we have to call customer service, and we are sometimes...
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Manager
A major problem for FollowMyHealth was inaccuracies. Up until recently, we had problems with the...
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Manager
FollowMyHealth integrates to an extent, meaning that patients can see some of their information....
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Director
The Healthcare Extensibility Platform automation is innovative. Providing the scripts to create...
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Director
We are implementing FollowMyHealth's mobile check-in software, and it will also have an online...
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Director
Most of our support interactions happen online, and that seems to work. Sometimes there are some...
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Director
Initially, we had issues with login and password recovery for patients. We lost a lot of members...
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CIO
We like what we have seen with FollowMyHealth for telehealth as part of the patient portal. With...
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CIO
We are taking good steps to improve on FollowMyHealth. Our satisfaction can only go up. We are...
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Director
FollowMyHealth is a good tool. Our biggest challenge is that the vendor is soliciting insurance...
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Director
Allscripts’ support through COVID-19 has been very good. Their support in general is getting better.
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Manager
Allscripts does constant updates. They tell us what they are doing with their products. The vendor...
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Manager
I would like to gain some efficiencies with FollowMyHealth, but I am expecting improvements.
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Manager
FollowMyHealth must have a different support group than some of Allscripts other solutions because...
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Manager
Allscripts nickel-and-dimes us terribly. If I want a new product, it typically costs me a lot to set...
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Manager
I don’t think Allscripts trains well. Their training is very basic and slow. We didn’t use their...
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Manager
The vendor’s people are great, and the system suits our needs. For the most part, the program does...
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Manager
Allscripts delivers new technology, but we don’t always understand it. The vendor sends us things...
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Manager
We have some problems with connectivity. When I turn on my computer, especially after an update, the...
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Manager
Allscripts’ product was pirated a year ago, and we were without it for days, so we had to do...
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Manager
We have a lot of problems with patients logging in. Other than that, I don’t get any questions....
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Manager
We have called Allscripts about a couple of things, and they have been very good at getting back to...
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Manager
Allscripts tells me that I can use the system for more than what I am currently using it for. I want...
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Manager
If Allscripts could get some things working, then I would buy the system again. Right now, it...
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Manager
When we installed the program, Allscripts set it up. We didn’t know exactly how things worked the...
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Manager
It is sometimes hard to contact Allscripts, and other times, they are available. I get faster...
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Manager
I am assuming that we go through servers to other countries because most of the representatives we...
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Manager
The program is pretty user friendly. It isn’t hard to learn. Some things could be better. We would...
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Manager
I need to call the vendor and tell them that I need someone to call me and help me. I need to find...
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VP/Other Executive
Allscripts was terrible at supporting us throughout COVID-19. We had a small handful of doctors that...
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VP/Other Executive
The only reason that we are on FollowMyHealth is that the system is integrated with Allscripts' EHR,...
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VP/Other Executive
Allscripts tells us that there are new features, and we wait for the release, but there are so many...
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CTO
Lately, Allscripts has been nickel-and-diming more. They didn't use to nickel-and-dime, but now...
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CTO
Allscripts has a much more stable application now, but they haven't delivered any of the forms that...
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CTO
Allscripts' support has gotten much worse. The vendor is clearly losing people left and right. They...
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VP/Other Executive
FollowMyHealth isn't a great product. The vendor did finally get the forms to work; those have been...
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Manager
When a new version comes out, Allscripts is pretty quick to put webinars about the new version up....
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Manager
We don't use FollowMyHealth for virtual visits because it is expensive and not very user friendly....
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Manager
Allscripts is not great with upgrades, but they meet the timelines. The upgrades for FollowMyHealth...
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Manager
Allscripts' documentation and instruction manuals are very thorough. The documentation is adequate...
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Manager
Allscripts needs to make the product integrate with the EHR and PM systems. FollowMyHealth needs...
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Manager
If we put hypertension in a chart, our expectation is that the patient is going to see hypertension...
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Manager
Allscripts' executive involvement is not that existent, mainly because of the retirement,...
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Director
From a patient perspective, the portal isn't necessarily the easiest to use. The information isn't...
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Director
We don’t really use any support from the vendor. We have been on the product long enough, and we...
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Director
There are a lot of things we have never been able to completely integrate with the product. The...
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Director
The ability to send pictures from FollowMyHealth into the EHR would be a really nice feature. Being...
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Director
Getting new features and abilities from the vendor isn't something that happens very often. That has...
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Director
The support for the product is okay because the support system is smaller than it is for some of the...
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Director
We get our money’s worth very well. The product costs hardly anything. The fee is per provider per...
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Manager
With FollowMyHealth, there was nothing we needed to have changed due to the COVID-19 crisis....
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Manager
I am not very likely to recommend Allscripts to a friend. FollowMyHealth doesn't do certain things....
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Analyst/Coordinator
Allscripts has actually done a pretty good job of supporting us through COVID-19. Our account...
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Analyst/Coordinator
We mostly train ourselves on FollowMyHealth. Allscripts has us sign up for webinars, or we get our...
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CIO
I am continually impressed by the length of tenure of a good portion of Allscripts’ staff that we...
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CIO
The gaps are the result of a series of asset purchases or organization purchases. We have a suite of...
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CIO
The product works as advertised, but the vendor is not necessarily innovative. The features can be...
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CIO
Allscripts has been pretty good during the COVID-19 crisis. We have been a long-time user of...
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CIO
The COVID-19 crisis quickly illustrated some of the general deficiencies that we run into again and...
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CIO
Purchasing the product again wouldn’t be a definite thing. We would need a more up-to-date needs...
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CIO
For the most part, the vendor keeps their promises; they do as well as any other software vendor...
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Manager
Allscripts has a lot of training available. It just comes down to having the time to go watch a...
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Manager
FollowMyHealth is easy to use, but there could be more functionality. The reporting modules are kind...
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Manager
Allscripts has helped us through this COVID-19 crisis. We have been doing more telehealth things,...
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Manager
I have cases that are years old and are still known issues, and Allscripts doesn’t publish a known...
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Manager
FollowMyHealth has to be revamped a lot and be priced appropriately for what it actually delivers...
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Manager
Allscripts set us up for success prior to COVID-19. Even though we were hit with something like...
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Manager
Out of all of the Allscripts solutions we have, FollowMyHealth is the most disappointing. For our...
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Manager
With FollowMyHealth, we can’t request prescription refills for patients that had medications in...
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Manager
It is wonky to use some of FollowMyHealth's functionalities; we have to use some of them through a...
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Manager
There is so much going on in FollowMyHealth that it is hard to navigate and find where things are....
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Manager
Allscripts doesn’t fix things with FollowMyHealth. There are a lot of things that they said the...
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Manager
If I could get rid of FollowMyHealth today, I would, but there is no alternative. FollowMyHealth is...
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Manager
We have been dealing with one person since we went live with the system, and that person is...
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Manager
FollowMyHealth falls short in terms of working as promoted. It is not user friendly. Patients have a...
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Manager
FollowMyHealth is not expensive. It isn’t going to drain our bank account. It is a terrible product,...
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Director
About 70% of our patients use FollowMyHealth, and other organizations I have talked to have a lot...
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Director
The scheduling functionality could improve. We also want more organization around reminder...
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VP/Other Executive
As far as COVID-19 goes, Allscripts helped us to rapidly deploy video visits and virtual encounters...
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VP/Other Executive
I haven't had any training from Allscripts for a long time, but the training was good when I had it....
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VP/Other Executive
Once I am in FollowMyHealth, the tool works well. There is a challenge in being able to access and...
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VP/Other Executive
The only frame of reference that I have when it comes to FollowMyHealth's interoperability is that...
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VP/Other Executive
The issues we have with FollowMyHealth are not the solution's fault. The issues are more related to...
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VP/Other Executive
I have gone out of my way to use FollowMyHealth, but getting patients to use the system is the...
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CMIO
I can't really say anything great about FollowMyHealth. When comparing FollowMyHealth to another...
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CMIO
I would not buy FollowMyHealth again. The product is awful, and over the last couple of years, the...
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CMIO
FollowMyHealth turns all of my physicians off in the system, and I have to go back in and turn the...
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CMIO
One good thing about the product is that the vendor can fix issues within FollowMyHealth in the...
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CMIO
Over the last few months, the vendor has been trying to get us the things that we need, but that is...
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CMIO
Allscripts' executive involvement has really gotten worse. We had a representative who was pretty...
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