FollowMyHealth
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Subject Expert
Coray Tate
VP of Research / Strategy, Clinical
KLAS VP of Research / Strategy, Clinical - Coray Tate
 
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User Commentary

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Manager

We have had issues with trying to implement something from the vendor. We have been trying to do...

May 2022
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Manager

I don't really have any complaints about the portal; it is self-explanatory. Now that the clinical...

May 2022
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Manager

I would like Allscripts to add a text feature to FollowMyHealth. People today don't want to call us;...

May 2022
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CEO/President

FollowMyHealth’s implementation takes forever. There are things that were promised to us a long time...

Mar 2022
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CEO/President

I am not saying that the people we speak to from Allscripts are not helpful. They are nice people...

Mar 2022
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Director

Allscripts has work to do on the system. To gain entry into the product, patients have to be...

Feb 2022
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Director

For the most part, Allscripts keeps their promises with FollowMyHealth. However, it has taken them a...

Feb 2022
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Director

Our patients have adopted the portal. The solution makes it easy for us to configure open documents....

Feb 2022
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Manager

We started to send invitations to our patients once they arrived, and the invitations spiked our...

Jan 2022
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Manager

There are features that would be nice to have, and we have been asking for them for years, but the...

Jan 2022
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VP/Other Executive

The patient experience with FollowMyHealth has improved, but we have challenges that are a...

Jan 2022
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VP/Other Executive

The biggest issue is getting end users connected. That is very hard, and people just give up on it....

Jan 2022
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Director

We are looking for another vendor, so whether FollowMyHealth is part of our long-term plans is questionable....

Dec 2021
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Director

FollowMyHealth is a cloud-based system. Allscripts doesn't tell us when they upgrade the system....

Dec 2021
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Director

FollowMyHealth has strong interoperability. We like the functionality that allows patients to see...

Dec 2021
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Director

The vendor reorganized a lot of information in the patient portal, and that has been confusing for...

Dec 2021
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Director

We get so many complaints about FollowMyHealth from patients who have used portals like MyChart....

Dec 2021
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Director

FollowMyHealth was heading in the right direction. The base FollowMyHealth is fine. In the past,...

Dec 2021
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Director

FollowMyHealth needs a much better form system. Patients are constantly filling out forms in the...

Nov 2021
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Director

FollowMyHealth hasn’t changed much in the last few years. It is decent, but I would not consider it...

Nov 2021
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Director

I don’t like the way FollowMyHealth displays labs and documents from the EHR. The lab’s display is...

Nov 2021
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Manager

We didn’t need much vendor executive involvement. There were a few times when we had to get things...

Oct 2021
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Manager

This system is definitely better than the system we previously had but wouldn't be at the top of our...

Oct 2021
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Manager

The messaging in the system worked fine but was confusing. A patient could put in their history, but...

Oct 2021
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Manager

The vendor promised a lot of new things and never came through on those things. I wouldn’t recommend...

Oct 2021
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Director

From a patient perspective, the system is pretty easy to use. It is a nice, easy app that plugs into...

Sep 2021
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Director

The vendor could improve their quality control. Allscripts needs to make sure that their code and...

Sep 2021
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Director

The portal does its job very well. It is a portal, but it is fairly bulletproof from a...

Sep 2021
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Director

The vendor keeps us up to date on all of the regulatory pieces that we require them to, like federal...

Sep 2021
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Director

The vendor could do a better job of taking up some of their resources to polish up different modules...

Sep 2021
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Director

The vendor's solutions aren't cheap, but they do a pretty good job of providing value. The system...

Sep 2021
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Director

The ease of use is middle of the line. In our experience at our specialty clinic, FollowMyHealth is...

Sep 2021
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Director

Based on my personal experience with other portals through other healthcare systems, I feel like...

Sep 2021
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Manager

The enrollment process is horrendous and very clunky. I would give the enrollment process a negative...

Aug 2021
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Manager

We are looking for a best-of-breed product, and FollowMyHealth is certainly not that. In the past,...

Aug 2021
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Manager

FollowMyHealth really is a one-trick pony. The costs really are per provider per month. Allscripts...

Aug 2021
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Manager

The system's updates are all done in the background. The vendor sometimes doesn't communicate the...

Aug 2021
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Manager

The vendor's training is pretty static and not very comprehensive. They have a lot of good help...

Aug 2021
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Manager

The integration isn't there. I can't look at my medicine list because the information in the EHR is...

Aug 2021
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Manager

Allscripts absolutely has a vision, but their ability to implement the vision is pretty low. I...

Aug 2021
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Director

We are planning to move to a single platform for our EMR and portal system in the long term, so...

Aug 2021
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Director

If I were an Allscripts customer, I would definitely choose FollowMyHealth again. If I weren't an...

Aug 2021
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Director

Allscripts doesn't charge us for every little thing. Allscripts has been very generous on that front....

Aug 2021
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Director

When Allscripts has reported problems that have affected significant operations or high-volume...

Aug 2021
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Director

I like FollowMyHealth's ability to connect to multiple EMRs. We don't necessarily have to have an...

Aug 2021
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Director

We are victims of our own success in that we have enabled and encouraged patients and been able to...

Aug 2021
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Director

It seems like whenever there is an issue, we find out about it from our patients. My hope is that in...

Aug 2021
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Director

Improvements are needed around patient self-service. The most requested functionality is scheduling....

Aug 2021
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Director

Allscripts should improve the messaging app, which is used for simple, secure back-and-forth...

Aug 2021
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Director

We interviewed many patients regarding portal use and mobile apps. We showed mock-ups of various...

Aug 2021
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CTO

FollowMyHealth lacks forms, the ability to digest patient information, and other promised features,...

Aug 2021
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CTO

FollowMyHealth pretty much only interacts with the EMR, and that works reasonably well.

Aug 2021
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CTO

Allscripts has too many scripted offshore supports, so that is very frustrating.

Aug 2021
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CIO

FollowMyHealth is a little bit more restrictive than the EMR because we are pushing it out to...

Aug 2021
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CIO

The FollowMyHealth portal works great in conjunction with online scheduling and things like that. We...

Aug 2021
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Manager

We are leaving Allscripts. I have had a couple of very bad implementations of additional products in...

Aug 2021
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(0)
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Manager

FollowMyHealth will not integrate with our EMR.

Aug 2021
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(0)
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Manager

I have always thought that FollowMyHealth is expensive but solid. We get our money's worth.

Aug 2021
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Manager

The bane of our existence is that when we put orders in for lab work, the patients can never find...

Aug 2021
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Manager

One thing that I hate about Allscripts is that they constantly do road map webinars for things that...

Aug 2021
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Manager

The initial training was great. There hasn't really been any ongoing training.

Aug 2021
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Manager

All of us are so frustrated by and done with FollowMyHealth. I don't pay much attention to it...

Aug 2021
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CIO

The HealthGrid implementation has been poor. Several years ago, when state-of-the-art software was a...

Jul 2021
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Manager

Allscripts should find out what patients of the different demographics and age groups would like...

Jul 2021
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Manager

The ease of use of FollowMyHealth depends on the age of the patient to a certain degree. It depends...

Jul 2021
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Manager

FollowMyHealth is decent. We haven’t implemented a lot of things because it is difficult to get...

Jul 2021
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Manager

Allscripts kept their promises in terms of making sure that the system was up and running and that...

Jul 2021
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(0)
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Manager

There were some policies that we had to adhere to, such as the 21st Century Cures Act, where...

Jul 2021
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Manager

I would suggest that Allscripts modify FollowMyHealth to be more similar to apps that people are...

Jul 2021
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Director

FollowMyHealth is a smaller application, and it is more nimble and has more enhancements that are...

Jul 2021
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Director

The product meets our needs because it allows us to provide a summary of care and a result. However,...

Jul 2021
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Nurse

FollowMyHealth is a terrible portal. Patients and staff have a hard time getting into the system. If...

Jun 2021
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Nurse

The FollowMyHealth portal was supposed to get upgraded to be more user friendly, but that wasn't the...

Jun 2021
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Nurse

The Allscripts products don't drive tangible outcomes because we don't have any solutions for our...

Jun 2021
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CMIO

We have been on Allscripts' system for several years, and we can’t just keep building on it. The...

Jun 2021
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CMIO

We like the system's web messaging. The messages aren’t so bad, and they are under a single tab, but...

Jun 2021
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VP/Other Executive

We have a lot of patients who voice their feedback about not being able to make the portal work....

Jun 2021
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VP/Other Executive

The most common things people want are their results. Allscripts has repeatedly told us the process...

Jun 2021
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VP/Other Executive

My main pet peeve is the inability to communicate directly with patients. Having that ability is...

Jun 2021
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VP/Other Executive

Allscripts is trying to drive tangible outcomes, but it is hard to say whether they are. The...

Jun 2021
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Manager

I hate FollowMyHealth. It is just a really bad system. I would give the vendor a negative one star....

Jun 2021
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Manager

In the past, we wanted to upgrade to the new version of FollowMyHealth that the vendor had because...

Jun 2021
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Manager

We have had issues with the system displaying information to patients in the incorrect area. The...

Jun 2021
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Manager

Allscripts can’t even fix old issues that we have had with FollowMyHealth. We have pushed things up...

Jun 2021
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