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FollowMyHealth
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User Commentary

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CMIO

Functionality and Upgrades

The solution works, and when we can conduct visits, things are just fine. The actual telehealth...

Nov 2022
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(0)
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CMIO

Relationship

There are some things that we would like to see the vendor do. Collecting information from patients...

Nov 2022
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(0)
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CMIO

Relationship

The vendor has been slow to deliver new technology. During the early part of the pandemic, they were...

Nov 2022
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(0)
 Thank you  Helpful

 or  to see details.

CMIO

Service and Support

All practices dove into the deep end and deployed telehealth in early 2020. We did lots of things,...

Nov 2022
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(0)
 Thank you  Helpful

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VP/Other Executive

Functionality and Upgrades

FollowMyHealth is very helpful and easy to use for patients.

Nov 2022
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(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

In FollowMyHealth, the communication piece for contacting certain demographics and populations is...

Nov 2022
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(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

ROI / Cost (care and feeding)

Allscripts’ charges are frequent. They have costs associated with every little thing.

Nov 2022
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(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Technology

FollowMyHealth is a great tool. But there are more creative updates and changes needed for things...

Nov 2022
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(0)
 Thank you  Helpful

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Director

Functionality and Upgrades

FollowMyHealth allows bidirectional communication with patients. We use proxy accounts to...

Nov 2022
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(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

I would like to continue to see Allscripts improve our ability to communicate with parents so that...

Nov 2022
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(0)
 Thank you  Helpful

 or  to see details.

Director

ROI / Cost (care and feeding)

I am not a huge fan of FollowMyHealth, and I would not purchase it again. But the product is...

Nov 2022
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(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

My concern with FollowMyHealth is that Allscripts has started using the platform to advertise for...

Nov 2022
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(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

Allscripts needs to streamline the process of creating accounts and logins; that process is still...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

FollowMyHealth is a cumbersome product to use and navigate through to find information. I had...

Oct 2022
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(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

Our most recent upgrade for FollowMyHealth took way longer than it should have. We did not have the...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

Allscripts doesn't respond quickly enough to critical cases. There are times when we know exactly...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Implementation and Training

Most of the materials that the vendor puts out are typically online, so we have to search and dig...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Interfacing and Integration

We looked at a project to help us get third-party data, but Allscripts could never get what we...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

The biggest thing with FollowMyHealth is that it does not allow PDF attachments; it only allows...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

We don’t control the FollowMyHealth upgrades; Allscripts upgrades the product. After the last...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

We don't use all of the functionalities in FollowMyHealth because of some challenges that we had...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

Whenever we have an issue or problem with FollowMyHealth, we have to juggle three different groups...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Win/Loss - Why they were selected (by current clients)

There is an additional cost for CareNarrative, but CareNarrative provides a lot of additional...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

With CareNarrative, we can do real-time texting and scheduling with patients. There are some pieces...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

CareNarrative has campaigns. There are pre- and post-care campaigns, and we can set up patient wait...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

When we needed support, it used to be possible to talk to someone at Allscripts. But nowadays,...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

We have an older population in a lot of our patient panels, and that makes using FollowMyHealth more...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

Personally, I would like to get more education on how to do things so that I can train someone else...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Future Outlook

We will move toward another vendor when we convert our EMR system. But if we were on Allscripts’ EMR...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

Allscripts is not as good as Epic in terms of their solution’s breadth of functionality and...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

Allscripts could have a quicker turnaround to resolve client requests or issues.

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

The primary thing Allscripts could do to improve would be to create scheduling rules for the...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

FollowMyHealth is not useful for a specialty practice like ours in setting up proxy invites. There...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

The product is run by a different department of Allscripts, and the department doesn't act like they...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

ROI / Cost (care and feeding)

FollowMyHealth is a very expensive product. We feel like we are handcuffed to it because...

May 2022
||
(0)
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 or  to see details.

Manager

Sales and Contracting

We have had issues with trying to implement something from the vendor. We have been trying to do...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

I don't really have any complaints about the portal; it is self-explanatory. Now that the clinical...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

I would like Allscripts to add a text feature to FollowMyHealth. People today don't want to call us;...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Functionality and Upgrades

The vendor could make the product more intuitive. For example, if a patient has an appointment in...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Functionality and Upgrades

The product does a decent job with what it is supposed to do if it is implemented and onboarded on...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Interfacing and Integration

The product only speaks with the EMR and does a good job.

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Functionality and Upgrades

Allscripts has not done everything that they promised they would do. For example, Allscripts is...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

ROI / Cost (care and feeding)

FollowMyHealth’s implementation takes forever. There are things that were promised to us a long time...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Implementation and Training

I am not saying that the people we speak to from Allscripts are not helpful. They are nice people...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

Allscripts has work to do on the system. To gain entry into the product, patients have to be...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

For the most part, Allscripts keeps their promises with FollowMyHealth. However, it has taken them a...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

Our patients have adopted the portal. The solution makes it easy for us to configure open documents....

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

We have had some issues with the system, and we have had to escalate those issues to the vendor's...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

ROI / Cost (care and feeding)

Allscripts tends to want to charge us for every little thing. They don't tell us ahead of time...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

ROI / Cost (care and feeding)

The solution has helped us to achieve success so that we don't have data entry errors and we can...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

I want the solution to be able to scan insurance cards as part of a patient's check-in process. That...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

We started to send invitations to our patients once they arrived, and the invitations spiked our...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

There are features that would be nice to have, and we have been asking for them for years, but the...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Interfacing and Integration

The patient experience with FollowMyHealth has improved, but we have challenges that are a...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

The biggest issue is getting end users connected. That is very hard, and people just give up on it....

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Future Outlook

We are looking for another vendor, so whether FollowMyHealth is part of our long-term plans is questionable....

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

FollowMyHealth is a cloud-based system. Allscripts doesn't tell us when they upgrade the system....

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

FollowMyHealth has strong interoperability. We like the functionality that allows patients to see...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

The vendor reorganized a lot of information in the patient portal, and that has been confusing for...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

We get so many complaints about FollowMyHealth from patients who have used portals like MyChart....

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

ROI / Cost (care and feeding)

FollowMyHealth was heading in the right direction. The base FollowMyHealth is fine. In the past,...

Dec 2021
||
(0)
 Thank you  Helpful

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