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TouchWorks EHR Commentary
Filtered view: (11-75 Physicians)

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Chris Clune
Research Director
KLAS Research Director - Chris Clune
 
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User Commentary

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Director

Product

TouchWorks EHR is pretty good at reporting things like labs. We can pretty easily find lots of...

Jan 2025
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Director

Loyalty, Operations

Altera Digital Health’s AI note is probably the biggest thing that can be improved. I know they are...

Jan 2025
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Director

Loyalty

TouchWorks EHR has actually been doing a lot better since the vendor got bought out. I haven't seen...

Jan 2025
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Director

Relationship

Generally speaking, we get low-level support from India for TouchWorks EHR, and it only works for...

Jan 2025
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Director

Value

I would buy this solution again because of the value. However, all of our prices went up...

Jan 2025
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Director

Relationship, Product

I don't recommend TouchWorks EHR. Our biggest issue is that the vendor isn't just Allscripts. They...

Jul 2024
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Director

Relationship

Altera Digital Health doesn't really seem to be too interested in hearing their customers' voices....

Jul 2024
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Director

Operations

I wasn't involved with any of the vendor's initial training, but we have had one training session...

Jul 2024
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Director

Relationship, Value

I have worked with Altera Digital Health for several years at this point. The vendor charges a good...

Jul 2024
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Director

Product

TouchWorks EHR meets our needs when it comes to documentation, order captures, and reminders for...

Jul 2024
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Director

Loyalty, Product

We are currently having some network and performance issues that cause us to have the blue circle of...

Jul 2024
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Director

Loyalty

We are going to transition to a newer version of the product, and the vendor is definitely engaged...

Jul 2024
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Director

Loyalty, Product

With TouchWorks EHR, we have the ability to customize things, add orders as requested by physicians,...

Jul 2024
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Analyst/Coordinator

Product

The product is great for folks such as us who want to customize the system. It is customizable, and...

Jun 2024
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Analyst/Coordinator

Culture, Value

Since Altera Digital Health took over the product, it has been significantly better than it used to...

Jun 2024
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Analyst/Coordinator

Relationship

Altera Digital Health is somewhat proactive in that they tell us, for example, that there was a...

Jun 2024
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Analyst/Coordinator

Relationship, Value

Altera Digital Health’s timelines in terms of their support are not good. When they say they will...

Jun 2024
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Analyst/Coordinator

Value

Altera Digital Health charges us for every little thing. We pay a maintenance fee, and one would...

Jun 2024
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Analyst/Coordinator

Relationship

Altera Digital Health doesn't respond in a timely manner. When they do respond, they ask questions....

Jun 2024
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Analyst/Coordinator

Relationship

Altera Digital Health’s support will respond to my emails or calls, but that doesn't always move...

Jun 2024
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Analyst/Coordinator

Relationship

The product does what it needs to do, and it is not a bad product. The support is ridiculously bad,...

Jun 2024
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Analyst/Coordinator

Operations

We recently had an upgrade that was amazing. It was unbelievably terrific. We could not say enough...

Jun 2024
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COO

Loyalty, Value

Cost is a big factor in keeping TouchWorks EHR long term. Epic's EHR costs like five times more than...

May 2024
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COO

Loyalty, Product

TouchWorks EHR’s product quality is better than the middle of the road. It is just not great yet....

May 2024
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COO

Loyalty, Product, Value

Altera Digital Health is chasing after government regulations. Every EHR vendor has to do that. But...

May 2024
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COO

Value

There is a lot of community access that people ask for with TouchWorks EHR, and the third-party...

May 2024
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COO

Relationship

The support team at Altera Digital Health will get back to us quickly; they just can't always fix...

May 2024
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Director

Operations

We tend to go outside of Altera Digital Health's system to get what we need. We find firms to help...

Apr 2024
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Director

Value

TouchWorks EHR is overpriced. Altera Digital Health will charge an organization quite a bit if they...

Apr 2024
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Director

Product

I would like to see Altera Digital Health's database structure be improved. It is hard to find...

Apr 2024
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Director

Product

Altera Digital Health has a product that meets the needs of our specialty group. It is really the...

Apr 2024
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