TouchWorks EHR Commentary
Filtered view: (11-75 Physicians)
Subject Expert
Chris Clune
Research Director
Commentary Summary
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User Commentary
Loyalty, Relationship
Our partnership with Altera Digital Health has been fairly good. However, since the vendor knows we...
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Operations
Altera Digital Health's training doesn't exist. The vendor used to offer on-site training with...
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Value
Back when we made the decision to purchase TouchWorks EHR, it was a leading system. The number one...
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Loyalty, Relationship, Product
The biggest thing Altera Digital Health could improve would be to listen to their customers. In the...
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Loyalty
We are leaving Altera Digital Health. I think the issue is that they are behind and playing...
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Culture, Value
TouchWorks EHR is probably a pretty difficult sell right now just because Altera Digital Health...
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Operations
There are not a lot of good end-user training options. Altera Digital Health is working on that, so...
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Value
I don't know that any EHR vendor avoids charging for every little thing, so Altera Digital Health is...
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Product
Things are going well with TouchWorks EHR. I do feel there are some issues with functionality here...
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Loyalty, Relationship
The benefit of having multiple solutions from Altera Digital Health is the convenience of different...
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Loyalty, Product
We do our scheduling on another platform because of the complex features that TouchWorks EHR lacks....
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Relationship
We have a new Altera Digital Health client success manager, and we are getting what we need from...
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Culture, Relationship
I told Altera Digital Health that they need to do a better job of promoting new features and...
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Relationship
Altera Digital Health’s support has improved. They did make a recent change in leadership. They...
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Product
One benefit of using multiple solutions from Altera Digital Health is flexibility. We can have some...
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Product
We use another product for our MIPS reporting to CMS because the reporting from Altera Digital...
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Relationship
Altera Digital Health is very engaged. We have the ear of their support people. But in terms of...
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Product
TouchWorks EHR is a little buggy. We get excited about using the new features, and then they don't...
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Relationship
Altera Digital Health doesn’t have the support and resources to continue growing and delivering on...
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Product, Value
The tangible benefit our organization has realized by using multiple solutions from Altera Digital...
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Loyalty, Product
We have so many bolt-on applications just to be able to get through the day because the vendor does...
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Culture, Value
Altera Digital Health’s professional services fees are exorbitant. That has been a real problem...
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Relationship
Altera Digital Health doesn’t do much to engage with us as a customer. There is a lack of proactive...
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Product
Altera Digital Health could clean up TouchWorks EHR’s ease of use a bit. There are things like...
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Operations
Altera Digital Health hasn’t done any ongoing training. They have trained us on an upgrade with a...
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Relationship, Product
Although Altera Digital Health is doing much better at delivering new technology, they have some...
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Relationship
Altera Digital Health is doing so much better. They have made leaps and bounds, so they have done a...
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Relationship
I would buy TouchWorks EHR again now that the vendor is Altera Digital Health. When the vendor was...
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Relationship, Operations
When Allscripts owned TouchWorks EHR, their application development was all geared toward add-ons...
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Product, Value
Since we are a specialty practice, one thing we like about TouchWorks EHR is that it is configurable...
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Culture, Value
Sometimes the ongoing maintenance costs with TouchWorks EHR make us think that we could buy a whole...
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Relationship
Altera Digital Health does give us a little heads-up that certain services aren't running or that...
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Loyalty
Sometimes Altera Digital Health says that we need to buy their product. And we say that we don't...
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Value
I would like to see TouchWorks EHR be cheaper. It is very expensive.
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Product
TouchWorks EHR performs as advertised. There is a patient portal that it interacts with, and that is...
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Operations
I am familiar with TouchWorks EHR, and the implementation teams we worked with were responsive. The...
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Loyalty, Product
We are evaluating replacing TouchWorks EHR because of some system processes. There are a lot of...
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Operations, Product
The TouchWorks EHR product is intuitive. It is clear and not difficult to maneuver. That is the one...
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Relationship
We want Altera Digital Health to listen to us. We have told them our goals, and they have come...
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Relationship
When we log a case with Altera Digital Health's support people, we get a canned response letting us...
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Value
When we look at other vendors, we have a very good price with Altera Digital Health.
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Product
Altera Digital Health has AI notes and some other stuff that looks promising. And if they do...
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Relationship, Operations
Altera Digital Health needs to give us a little more support with upgrades. We have a standing call...
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