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Spectrum IQ (LVP) Commentary
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Jackson Tate
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KLAS Research Director - Jackson Tate
 
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User Commentary

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Director

Operations

Baxter came in and evaluated all our wireless functionality, and they said we were good to go, but...

Apr 2024
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Director

Product

The library maintenance and the spreadsheet reporting from library maintenance are the two things...

Apr 2024
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Director

Product

The pump functions well, and the end users seem to like it and interact with it easily. The...

Apr 2024
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Director

Relationship

With a lot of the issues that we find on-site, when we talk to Baxter, we feel that they are already...

Mar 2024
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Director

Product

I like the size and individualness of the Spectrum IQ. I know that some other pumps have a brain...

Mar 2024
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Director

Culture

Baxter gave us a pretty good contract warranty period. During that period, when things break, there...

Mar 2024
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Director

Loyalty, Relationship

The people at Baxter have been good. Their phone support is good. If people can't solve our...

Mar 2024
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Manager

Product, Value

When we were using our previous pumps, we also had them connected to our EMR, but we have seen very...

Feb 2024
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Manager

Loyalty

Based on our experience with Baxter with the pumps we had previously and the Spectrum IQ pumps, I...

Feb 2024
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Manager

Culture, Value

We are pretty happy with what Baxter has presented us, and we do not feel like we have been...

Feb 2024
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Manager

Relationship

Baxter has been adequate for our needs, and we always get the responses we want. If we had a little...

Feb 2024
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Manager

Culture, Relationship

What we would say to others is that the compatibility and integration have been great. We got a lot...

Feb 2024
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Director

Relationship, Operations

Baxter is a little slow with implementations, and they are not always timely in resolving concerns....

Dec 2023
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Director

Product

Integration with Baxter's pumps is very good, but the reporting to get interoperable information is...

Dec 2023
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Director

Relationship, Product

We have been satisfied with our pumps. The one thing that was lingering was how time consuming the...

Dec 2023
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Director

Loyalty, Relationship

We did the whole vendor demo, went through three or four different pump vendors, and determined we...

Nov 2023
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Director

Relationship

We are still struggling with some things, but I don't think those are all due to Baxter. But with...

Nov 2023
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Director

Culture, Relationship

We were trying for something new and were able to work that out, and Baxter was very gracious and...

Nov 2023
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Director

Culture, Value

With our last vendor, we had to purchase an additional software application to have some of the...

Nov 2023
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Director

Product

Overall, we have been very impressed. Nothing has changed since we went live, but I really haven't...

Nov 2023
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Manager

Operations, Product

When we were working on interoperability with our EHR, our Baxter person didn't provide the best...

Sep 2023
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Manager

Relationship

The person working with us did not tell us that some of the things we had previously built would not...

Sep 2023
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Manager

Loyalty

Our nurses use the drug library most of the time because it is so easy to program. They hate our...

Sep 2023
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Manager

Loyalty, Relationship

Baxter has been really responsive, and they are the reason we have been able to get integrated with...

Sep 2023
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Manager

Operations

Baxter was pretty supportive during our interoperability project with our EMR. The vendor really did...

Sep 2023
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Manager

Relationship

Baxter may be a bit ahead of the pack in terms of their offerings and their support. The vendor is...

Sep 2023
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Manager

Relationship

When we are working on an issue with Baxter, they look into things, but a lot of times, the issue...

Sep 2023
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Manager

Operations

Baxter is pretty good about training. They have actually sent us some free stuff to help us with our...

Sep 2023
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Manager

Product

The system is very unreliable, especially with the integration piece, which is where we run into the...

Sep 2023
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Manager

Product

A lot of our complaints come from the integrated system. It is a lot more complicated for the...

Sep 2023
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Manager

Operations, Product, Value

We did a bit of research internally on outcomes we saw from Baxter. Our pharmacy staff did notice...

Sep 2023
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Manager

Culture, Value

When we were initially working with Baxter, they were willing to offer pretty big discounts to help...

Sep 2023
||
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Manager

Operations

Baxter helped us with our original implementation. They had a resource assigned to us who was very...

Sep 2023
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Manager

Loyalty

We are continuing to work on optimization with the vendor and trying to improve things. We could see...

Sep 2023
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Manager

Relationship, Product

We are still struggling to really reach the numbers that we have been trying to hit with Spectrum...

Sep 2023
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Analyst/Coordinator

Relationship

Baxter has been very good to us. We have had a very good working relationship. We had some...

Sep 2023
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Analyst/Coordinator

Product

The product is something that all hospitals should use. If hospitals don't decide to use this...

Sep 2023
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Director

Relationship

With one of the biggest hurdles that we faced, Baxter did an assessment and did the work that we...

Aug 2023
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Director

Operations

For the EMR integration implementation, Baxter should do more homework ahead of time. I think there...

Aug 2023
||
(0)
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Director

Product, Value

The Spectrum IQ pump, the technology, and the interoperability with our EMR has helped reduce our...

Aug 2023
||
(0)
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Director

Relationship, Value

I would tell others that aside from the Spectrum IQ itself, which is a very durable product, the...

Aug 2023
||
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Director

Loyalty, Relationship, Product

Baxter has done a really good job with the Spectrum IQ. This is the second generation of the pump...

Aug 2023
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(0)
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Manager

Relationship, Operations

I am likely to recommend the Spectrum IQ due to its quality and the EMR integration. Our support...

Jul 2023
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Manager

Relationship

We have had very good involvement from Baxter from the executive level down. The vendor is proactive...

Jul 2023
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Manager

Value

We got our money’s worth with the Spectrum IQ. We are happy with what we paid for, and what the...

Jul 2023
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(0)
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Manager

Operations

There were not a lot of issues with our implementation, and Baxter had extremely good support staff...

Jul 2023
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Manager

Relationship, Product

We have had very few surprises with the Spectrum IQ, and I have not heard any complaints. The...

Jul 2023
||
(0)
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Analyst/Coordinator

Relationship

Our Baxter account manager is pretty good. Every time we have had an issue, our salesperson has...

Jul 2023
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(0)
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Analyst/Coordinator

Value

The Spectrum IQ is super easy, and Baxter doesn’t charge us for anything crazy. We have a service...

Jul 2023
||
(0)
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Analyst/Coordinator

Loyalty, Relationship

Baxter has a little bug in the lines that they need to fix, and I want to think that the vendor will...

Jul 2023
||
(0)
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