Alaris (LVP, PCA, & Syringe) Commentary
Filtered view: (EMR-Integrated)
Subject Expert
Jackson Tate
Research Director
Commentary Summary
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User Commentary
Loyalty, Relationship
We wanted to do in-pump interoperability with the Alaris pumps, but BD had a bad year financially,...
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Loyalty
We are going to stay on the Alaris. BD is replacing our pumps on their dime, so there is no reason...
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Relationship
BD used to be knocking down our door all day, every day to buy their product, and then poof, we...
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Relationship
BD keeps their promises in terms of working with us and doing remediation, but it just feels like we...
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Product
I have had to tell BD about some errors in how the pump is set up. The Alaris is so old that it...
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Loyalty
The Alaris is not part of our long-term plans. If BD had serious upgrades, we would definitely...
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Relationship, Product
I don't trust the Alaris pump. It under- and overinfuses, and I don't believe the remediation, which...
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Loyalty
The Alaris is under investigation, so I don't know whether it will be part of our long-term plans. A...
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Relationship, Operations
I have been pretty satisfied with BD’s support. I like that they provide regularly scheduled on-site...
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Loyalty
We are currently evaluating when to update our infusion fleet because of the new FDA requirements...
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Relationship, Product
I would like to see a change in the delivery method for the Alaris. The fact that the Alaris doesn't...
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Loyalty
We will be updating our pumps in a few years because BD is forcing us to. The FDA recall remediation...
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Relationship
We get good responses from BD’s support team. We have good folks at BD that they are able to connect...
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Operations
Generally, the implementations go fairly well in my experience. Where BD falls off is a bit in terms...
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Relationship, Operations
The Alaris pump is well made. It is a critical device that is very measurable. The Alaris pump works...
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Operations, Value
When we did a recent update with BD, we already knew what to do and how to implement the update, but...
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Relationship
BD’s customer service is bad. Their pumps go down all the time. A lot of alarms are always...
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Product
Functionality doesn't exist between the Alaris and Epic's system. On both ends, the vendors may be...
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Operations
BD is well versed in implementing interoperability. We did an implementation several years ago, and...
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Relationship
We did have a hiccup where we had technical issues during an upgrade, and even though BD's technical...
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Relationship, Product
From a nursing standpoint, the product is intuitive to use. We get quarterly reports on our usage...
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Relationship
To benefit our organization, we have asked for part of the UI design to be adjusted. The current...
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Loyalty
We decided to stick with the Alaris when we went live with integration because of its integration...
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Relationship, Product
I network a lot with other organizations that use the same EMR but different pumps, and there have...
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Operations
Our go-live with the product was smooth sailing, and using it has been smooth as well. There are...
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Relationship, Operations, Product
I can't think of anything major that isn't going well. Certainly, there have been remediations and...
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Product
From a usability perspective, our nurses find the pumps easy to use and program. The product is...
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Loyalty, Product
We have had issues with the pumps. There is a feature that allows whoever is programming the pump to...
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Relationship, Product
IV flushing has been a pain point for us since we went live. That is more of an Epic thing than a BD...
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Product
With the Alaris, we don't like that we can't do epidurals or integrate the PCAs with our EHR. The...
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Product
We like the Alaris' interoperability with our EHR and the charting accuracy from that.
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Loyalty
We have to switch to a different vendor’s pump. It is not that we have an issue with the Alaris; we...
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Relationship
BD is excelling with people who are empowered to solve our problems, and that is making the...
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Product, Value
Reporting in the knowledge portal and being able to extract reports from BD's product really makes a...
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Product
BD has a good pump, and they are still the market leader. I just wish the Alaris were smaller; it...
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Culture, Value
BD has bent over backward in terms of pricing and everything, but most pump manufacturers in this...
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Operations
BD did pretty well on the implementation, and their upgrades have gone pretty smoothly.
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Product
The reporting that we are able to get from BD’s knowledge portal allows us to look at how many times...
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Loyalty
Nothing much has changed from BD; they are still offering the same pump. They are coming out with...
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Relationship
On the interoperability side, we were a little frustrated. When we bought our pumps, there were some...
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Relationship
BD is generally somewhat predictable, but to some degree, there is some disorganization because of...
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Loyalty, Relationship, Product
I would like to see a bit more innovation in the features. BD’s peers, like other pump vendors, are...
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Product
Not getting a consistent type of tubing can just really throw our medication-use process into a...
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Relationship, Product
The vendor’s support of the optimization of our interoperability with our EMR is an area where they...
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Loyalty, Operations
BD has had multiple recalls. We did the remediation process for all of our pumps and updated them,...
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Relationship
BD has fallen down in terms of keeping some promises, especially with the timeline with the recall...
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Loyalty
It just seems like we have seen some system errors come up where basically the device throws an...
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Relationship
BD is doing consistently well with support. I can always reach somebody on the support side, and...
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Relationship, Operations
BD could have helped a little more with getting updates done and dealing with certain pump issues...
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Relationship, Operations
We had an upgrade with the Alaris pumps, and I felt like BD was very well prepared. They listened to...
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Relationship
For some of the issues we have had, it has taken a little time to get ahold of somebody at BD.
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Loyalty, Relationship
Once the recall and COVID-19 hit, we basically stopped hearing from BD except for check-ins from our...
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Loyalty, Product
We are in a bit of a tricky spot. We have acquired some new sites that use a different pump, and the...
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Loyalty
We are concerned about the accuracy measures for the Alaris that have been tested and published. It...
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Operations
With BD, we could do more outreach and ask for help, but BD is also not setting up opportunities for...
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Loyalty
I am optimistic about BD. I'm hoping they are going to release their interoperability software soon...
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Relationship
With BD, a lot of things depend on getting the right IT and biomed people at the table. We have to...
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Product
The workflows in BD that we figured out with pump interoperability once we got our nursing teams are...
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Product
I don't really feel like BD has had anything relevant recently with new technology. I'm still a...
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Product
I would buy the Alaris pumps again. I recently came back from a conference, and I saw a couple of...
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Operations
The vendor has good educational platforms for training opportunities.
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Relationship, Product
The biggest challenge with BD is that they have had a lot of FDA recalls and things recently. Each...
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Product
With the Alaris pumps, sometimes some of the alerts can be a bit confusing with interoperability.
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Loyalty, Product
With the reports in the Alaris, we look at whether users are using the pump library or whether they...
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Product
I would recommend the Alaris. The pumps are like Legos; they just snap on, and we can build them....
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Relationship, Operations
BD seems to use a more train-the-trainer approach. The vendor is very supportive of the onboarding...
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Culture, Value
We are not nickel-and-dimed by BD. BD is good at not making promises they can’t keep, and they have...
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Product, Value
The vendors that have PCA pumps do not offer integration for those pumps. If BD had the Alaris PCA...
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Product
The Alaris is pretty easy to use, but there are some things about it that are error prone. With the...
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Loyalty
We may transition totally away from BD, if possible. We are in the middle of an RFP process. BD...
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Relationship, Product
The main problem with BD in the last couple of years has been the recall of products. The recall...
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Relationship
BD does a fabulous job of giving us data, and their support team has been excellent. Everything...
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Relationship, Product
BD is not behind the rest of the industry, but if someone in the industry could figure out a way to...
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Product, Value
I really like the product’s drug library. It allows us to add extra patient safety features. We...
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Product
I like the interoperability piece of the product; it programs the pump when done correctly, so it...
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Relationship, Product
We have had some challenges with our internet service, and the vendor could have done more testing...
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Relationship
I don't have anything negative to say about the Alaris pumps. The library maintenance goes well, and...
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Product
There aren't many competitors with the Alaris pumps. There are only one or two pumps that are fully...
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Relationship
BD’s help desk people are terrible to get through to. They have changed their online help desk...
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Relationship, Product
We would tell friends or peers looking to partner with BD that the LVP and the syringe mechanisms...
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Value
BD has charged us for replacement things that need to be done for their remediation. We ended up...
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Product
We would like it if the Alaris PCA could be dosed using weight-based dosing and be interoperable.
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Relationship
BD did not keep their promises when they had recalls with everything. The vendor told us that they...
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Operations
BD doesn’t look at the quality of the implementation and upgrades. BD just ramrods the...
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Operations, Product
One of the integrations is still not live, so that says something. We can't tell who owns the...
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Relationship, Operations
BD needs to figure out how to use their technology, engage the nursing staff, and run focus groups....
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Relationship
We would like BD’s organization to be willing to be flexible with our staff. When we call for...
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Relationship, Value
BD doesn’t keep all of their promises. To me, a promise would be BD putting out a product that is...
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Culture
I wish BD would do everything they could to promote themselves to me. I sent a request proposal to...
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Product
We have been integrated with the Alaris pumps for a while. When we integrated the pumps, they did...
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Product
BD’s pumps work properly, but there is nothing new from BD as far as technology goes. There isn't...
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Product
It would be nice if we could do weight-based dosing in the Alaris PCA pumps and have PCA be part of...
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Product
The Alaris' drug library software is easy to use, and the solution works really well overall. I use...
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Product
Our issue with the interoperability project between the pumps and our EMR is ensuring our nurses...
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Operations
There is really no ongoing training. We have to request that. BD doesn't prompt us or reach out. The...
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Relationship
The people I have worked with for a long time have remained at BD, and they continue to be really...
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Relationship
BD is more reactive than proactive. I typically hear about recalls and things like that rather than...
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Operations
BD doesn't provide ongoing training unless we ask for it. We have been able to organize a few...
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Product
The PCA module does not have integration currently, but I have been told that BD has applied for the...
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Product
The Alaris is a good pump for the most part. The fact that BD supports all three administration...
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Loyalty, Loyalty, Loyalty, Value, Value, Value
There has been a recall, and the vendor has had to go back through the FDA validation process. We...
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Product, Product, Product
There have been some significant improvements from our EMR vendor that have helped us with some of...
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Operations, Operations, Operations, Product, Product, Product
Some of the things we implemented back when we first began with the vendor are still problematic...
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Operations, Operations, Operations
We are noticing that our biomed techs are not getting training on planned or preventive maintenance...
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Product
The Alaris has worked out great because the nurses can do infusions. The provider places the order,...
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Relationship
The support team has been very good. I open tickets whenever we have issues, and the support team...
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Operations
The project team that was involved with the implementation did exceptionally well in helping us get...
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Product
We were having a bunch of overinfusions with the pumps. We would send in devices and tubing, and BD...
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Product
I am not terribly thrilled with the product because it is a gravity system and really doesn't have...
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Relationship, Product
The integration piece is on us most of the time. Occasionally when there is a problem, BD will help...
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Product
BD is behind the curve. One of the most dangerous workflows is the PCA workflow, and BD still hasn't...
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Relationship
We can get ahold of our BD representative when we need them. When we have needed to have meetings...
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Product
The interoperability project with the Alaris has been a big success. The product is pretty easy to...
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Product
The Alaris has a lot of recall problems. Because of those problems, we aren't fully live with...
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Operations
BD has a train-the-trainer model that works pretty well. When we went live, we had a whole fleet of...
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Operations, Product
Implementing the Alaris requires a lot more nursing education than we thought based on BD's pitch. I...
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Culture, Relationship
BD has been responsive to all our questions and requests. BD gives us a lot of options for support....
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Relationship
BD checks in with us sometimes, but we usually have to reach out to them with any issues.
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Product
In my role, safety is my biggest concern. Having pump interoperability with the Alaris has decreased...
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Product
Of the different problems that exist with BD’s software, the vendor doesn't seem to be making any...
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