Cetani RTLS (Software Only) Comments

 

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Current Time Inside Cache Tag Helper: 12/1/2020 2:10:39 AM and Model.EvProductId = 94339

Commentary Summary

Positive
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Neither
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Negative
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User Commentary

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Nurse

Relationship

We don’t hear from Cetani. There are a lot of things that we have done with them, like remediations,...

Oct 2020
 Helpful

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Manager

Service and Support

Cetani works well for us. They are easy to contact. They get back to us within a reasonable amount...

Aug 2020
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Manager

Functionality and Upgrades

Cetani RTLS is good. For certain applications, the system has some shortcomings; as with most...

Aug 2020
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Manager

Other Observations & Comments

We did have some issues with the application, but Cetani worked with us and made proper adjustments...

Aug 2020
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Manager

Functionality and Upgrades

We have had a couple of upgrades with some changes. I wouldn’t say that things are static. Being in...

Aug 2020
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Manager

Service and Support

Cetani’s customer service is great. They have been really easy for project management, customer...

Aug 2020
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Manager

Functionality and Upgrades

I have asked for a Delete All button. That is one of my biggest gripes. Right now, we have to delete...

Aug 2020
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Manager

Relationship

Cetani does pretty well on delivering when it comes to our money's worth. The vendor's executives...

Jun 2020
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Manager

Lessons Learned

I wouldn't necessarily say that I wouldn't buy Cetani RTLS again, but it might be easier to have the...

Jun 2020
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Manager

Functionality and Upgrades

When it comes to interoperability for Cetani RTLS, we have been able to do everything that we have...

Jun 2020
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Manager

Relationship

The software is great, and the vendor is very responsive. I meet with them often. We have done a lot...

Jun 2020
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Manager

Future Outlook

The only bad thing about the vendor is minor, and it has to do with the stability of the system. We...

Jun 2020
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Manager

Functionality and Upgrades

The system is pretty rock solid, and if there is an issue, it is usually on our other vendor's end....

Jun 2020
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Manager

Service and Support

I have no complaints about the vendor supporting us during this COVID-19 crisis. We feel as if...

Jun 2020
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Manager

ROI / Cost (care and feeding)

I would buy the product again because the vendor is tightly partnered with one of our other vendors....

Jun 2020
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Manager

Implementation and Training

The vendor's ongoing training has been very responsive, and aside from the small support issues we...

Jun 2020
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VP/Other Executive

Relationship

I have had no issues with the product. The vendor has always been responsive when I have reached...

Feb 2020
 Helpful

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VP/Other Executive

Service and Support

In my experience with Cetani, they have been quick to address issues when things have needed to be...

Feb 2020
 Helpful

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VP/Other Executive

Relationship

I have not heard from Cetani in some time. An occasional check-in would be nice. Even though the...

Feb 2020
 Helpful

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VP/Other Executive

ROI / Cost (care and feeding)

Cetani has not charged us for every little thing. The initial executive involvement from the vendor...

Feb 2020
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VP/Other Executive

Relationship

I think my future satisfaction will go down if there isn’t any future involvement or technology from...

Feb 2020
 Helpful

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Manager

Functionality and Upgrades

Cetani's system is very good, and I like it. We do merge tracking with the system. With Cetani's...

Feb 2020
 Helpful

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Manager

ROI / Cost (care and feeding)

Cetani loves to charge for any kind of update or any support call. They even want to charge us for...

Feb 2020
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Manager

Relationship

I have never dealt with Cetani's executives. I have had very minor interactions with the vendor. I...

Feb 2020
 Helpful

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Manager

Functionality and Upgrades

The vendor's strength is the map. With the way the vendor does things, the maps are very accurate....

Feb 2020
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Manager

Service and Support

Cetani could start working with their partners better. When we have issues, we can't nail down...

Feb 2020
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Manager

Service and Support

Cetani's biggest opportunity for improvement is follow-through on troubleshooting. Cetani is very...

Feb 2020
 Helpful

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Analyst/Coordinator

Service and Support

We have a very good relationship with Cetani. If I text them a problem today, they get back to me...

Jan 2020
 Helpful

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Analyst/Coordinator

Service and Support

We have had a few little glitches with Cetani RTLS over the years. Overall, we are 95% satisfied...

Jan 2020
 Helpful

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Analyst/Coordinator

Technology

Cetani has made it easier for us to surf their website, and they made it easier for us to make...

Jan 2020
 Helpful

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Analyst/Coordinator

Technology

I wish that when I was wireless and wandering the floors checking for equipment, I could do a lot...

Jan 2020
 Helpful

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Analyst/Coordinator

ROI / Cost (care and feeding)

Cetani doesn’t avoid nickel-and-diming. It doesn’t matter whether we get a screw or a piece of tape;...

Jan 2020
 Helpful

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Manager

Other Observations & Comments

We have not had to do anything with the Cetani application with our last couple of upgrades. The...

Jan 2020
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Manager

Technology

We have implemented a feature called voice forwarding that our pharmacy wanted in order to get...

Jan 2020
 Helpful

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Director

Implementation and Training

We can easily sit down and train somebody on it and have that person see the software and...

Dec 2019
 Helpful

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Director

Functionality and Upgrades

Cetani RTLS is an awesome software; it is amazing. It is so user friendly and very streamlined. I...

Dec 2019
 Helpful

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Director

Service and Support

The reports are part of the learning curve, and the reports are something we are asking for that...

Dec 2019
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Director

Relationship

We have had very good after-the-sale service from the vendor. They work with us, and they make...

Dec 2019
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