Cetani RTLS (Software Only) Comments

 

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Current Time Inside Cache Tag Helper: 9/22/2020 6:34:26 PM and Model.EvProductId = 94339

Commentary Summary

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Neither
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User Commentary

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Manager

Service and Support

Cetani works well for us. They are easy to contact. They get back to us within a reasonable amount...

Aug 2020
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Manager

Functionality and Upgrades

Cetani RTLS is good. For certain applications, the system has some shortcomings; as with most...

Aug 2020
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Manager

Other Observations & Comments

We did have some issues with the application, but Cetani worked with us and made proper adjustments...

Aug 2020
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Manager

Functionality and Upgrades

We have had a couple of upgrades with some changes. I wouldn’t say that things are static. Being in...

Aug 2020
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Manager

Service and Support

Cetani’s customer service is great. They have been really easy for project management, customer...

Aug 2020
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Manager

Functionality and Upgrades

I have asked for a Delete All button. That is one of my biggest gripes. Right now, we have to delete...

Aug 2020
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Manager

Relationship

Cetani does pretty well on delivering when it comes to our money's worth. The vendor's executives...

Jun 2020
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Manager

Lessons Learned

I wouldn't necessarily say that I wouldn't buy Cetani RTLS again, but it might be easier to have the...

Jun 2020
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Manager

Functionality and Upgrades

When it comes to interoperability for Cetani RTLS, we have been able to do everything that we have...

Jun 2020
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Manager

Relationship

The software is great, and the vendor is very responsive. I meet with them often. We have done a lot...

Jun 2020
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Manager

Future Outlook

The only bad thing about the vendor is minor, and it has to do with the stability of the system. We...

Jun 2020
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Manager

Functionality and Upgrades

The system is pretty rock solid, and if there is an issue, it is usually on our other vendor's end....

Jun 2020
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Manager

Service and Support

I have no complaints about the vendor supporting us during this COVID-19 crisis. We feel as if...

Jun 2020
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Manager

ROI / Cost (care and feeding)

I would buy the product again because the vendor is tightly partnered with one of our other vendors....

Jun 2020
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Manager

Implementation and Training

The vendor's ongoing training has been very responsive, and aside from the small support issues we...

Jun 2020
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VP/Other Executive

Relationship

I have had no issues with the product. The vendor has always been responsive when I have reached...

Feb 2020
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VP/Other Executive

Service and Support

In my experience with Cetani, they have been quick to address issues when things have needed to be...

Feb 2020
 Helpful

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VP/Other Executive

Relationship

I have not heard from Cetani in some time. An occasional check-in would be nice. Even though the...

Feb 2020
 Helpful

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VP/Other Executive

ROI / Cost (care and feeding)

Cetani has not charged us for every little thing. The initial executive involvement from the vendor...

Feb 2020
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VP/Other Executive

Relationship

I think my future satisfaction will go down if there isn’t any future involvement or technology from...

Feb 2020
 Helpful

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Manager

Functionality and Upgrades

Cetani's system is very good, and I like it. We do merge tracking with the system. With Cetani's...

Feb 2020
 Helpful

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Manager

ROI / Cost (care and feeding)

Cetani loves to charge for any kind of update or any support call. They even want to charge us for...

Feb 2020
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Manager

Relationship

I have never dealt with Cetani's executives. I have had very minor interactions with the vendor. I...

Feb 2020
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Manager

Functionality and Upgrades

The vendor's strength is the map. With the way the vendor does things, the maps are very accurate....

Feb 2020
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Manager

Service and Support

Cetani could start working with their partners better. When we have issues, we can't nail down...

Feb 2020
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Manager

Service and Support

Cetani's biggest opportunity for improvement is follow-through on troubleshooting. Cetani is very...

Feb 2020
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Analyst/Coordinator

Service and Support

We have a very good relationship with Cetani. If I text them a problem today, they get back to me...

Jan 2020
 Helpful

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Analyst/Coordinator

Service and Support

We have had a few little glitches with Cetani RTLS over the years. Overall, we are 95% satisfied...

Jan 2020
 Helpful

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Analyst/Coordinator

Technology

Cetani has made it easier for us to surf their website, and they made it easier for us to make...

Jan 2020
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Analyst/Coordinator

Technology

I wish that when I was wireless and wandering the floors checking for equipment, I could do a lot...

Jan 2020
 Helpful

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Analyst/Coordinator

ROI / Cost (care and feeding)

Cetani doesn’t avoid nickel-and-diming. It doesn’t matter whether we get a screw or a piece of tape;...

Jan 2020
 Helpful

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Manager

Other Observations & Comments

We have not had to do anything with the Cetani application with our last couple of upgrades. The...

Jan 2020
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Manager

Technology

We have implemented a feature called voice forwarding that our pharmacy wanted in order to get...

Jan 2020
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Director

Implementation and Training

We can easily sit down and train somebody on it and have that person see the software and...

Dec 2019
 Helpful

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Director

Functionality and Upgrades

Cetani RTLS is an awesome software; it is amazing. It is so user friendly and very streamlined. I...

Dec 2019
 Helpful

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Director

Service and Support

The reports are part of the learning curve, and the reports are something we are asking for that...

Dec 2019
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Director

Relationship

We have had very good after-the-sale service from the vendor. They work with us, and they make...

Dec 2019
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Nurse

Functionality and Upgrades

We tried to work with Cetani. We want to add an area to the system's environmental monitoring, but...

Nov 2019
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Nurse

Implementation and Training

We have asked Cetani several times for training documentation, and they have yet to send it to us.

Nov 2019
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Director

ROI / Cost (care and feeding)

Cetani RTLS is part of our long-term plans. We have decided to implement Cetani RTLS throughout our...

Sep 2019
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Director

Service and Support

We did have an issue where Cetani was not accurately telling us the statuses of equipment, and the...

Sep 2019
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Director

Implementation and Training

We have had more materials training from Cetani, but we mainly have a third-party vendor that...

Sep 2019
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Director

Functionality and Upgrades

Cetani's product is of excellent quality. The documentation is excellent. Anytime that there is a...

Sep 2019
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Manager

Interfacing and Integration

I would not purchase Cetani RTLS again if given the choice; I would just do everything through our...

Sep 2019
 Helpful

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Manager

ROI / Cost (care and feeding)

We have felt a bit nickel-and-dimed by Cetani. When we changed the system-integrator relationship...

Sep 2019
 Helpful

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Manager

Functionality and Upgrades

Cetani RTLS does equipment tracking and environmental monitoring for us. We will probably merge the...

Sep 2019
 Helpful

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Manager

Relationship

Cetani did a good job with our implementation, and the system is very easy to use and navigate. They...

May 2019
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Manager

Service and Support

If we have an issue, we can email Cetani. They get us on the phone to work through the issue as soon...

May 2019
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Director

Other Observations & Comments

Cetani's software should be part of our long-term plans because we are currently waiting for an...

Feb 2019
 Helpful

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Director

Service and Support

I haven't had any interaction with Cetani for service and support for quite a long time. I know we...

Feb 2019
 Helpful

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Director

Functionality and Upgrades

When we received training for the Cetani software, Cetani trained us to be installers and not users....

Feb 2019
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Director

Functionality and Upgrades

My ratings for Cetani are very unfavorable, but they haven't earned those low scores on their own....

Feb 2019
 Helpful

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Director

Interfacing and Integration

We don't have any integration with Cetani's software. It is a standalone product, so we have the...

Feb 2019
 Helpful

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Director

Sales and Contracting

Cetani has not kept the promises that they made when their product was sold to us originally. We...

Feb 2019
 Helpful

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Manager

Service and Support

Cetani is very willing to work with us and understand our problems. As the product has evolved, and...

Feb 2019
 Helpful

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Manager

Relationship

Cetani is always really timely, and they respond quickly. As a matter of fact, I can easily contact...

Feb 2019
 Helpful

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Director

Other Observations & Comments

When we selected Cetani RTLS, it seemed to have the best technology, but I don’t know whether that...

Feb 2019
 Helpful

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Director

Service and Support

Tracking the batteries and changing them out in a timely manner is important. Cetani developed a...

Feb 2019
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Director

Service and Support

Cetani told us that they would be able to tell us where the equipment is, and we would be able to...

Feb 2019
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Director

Functionality and Upgrades

We are working with Cetani RTLS to track when our people clean the equipment. The system can tell us...

Feb 2019
 Helpful

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Director

Functionality and Upgrades

If we have an event with a pump, I can pull up the location of the equipment while I am on the...

Feb 2019
 Helpful

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Director

Relationship

We have had a partnership with Cetani for a very long time. I did a lot of work and investigation...

Feb 2019
 Helpful

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Director

ROI / Cost (care and feeding)

Managing device recalls has given us the biggest ROI with Cetani RTLS. We are able to go out and...

Feb 2019
 Helpful

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Director

Functionality and Upgrades

When we went live, we didn’t have a baseline of how operations management and supply chain...

Jan 2019
 Helpful

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Director

Functionality and Upgrades

I would recommend the system, but there are other systems that are equivalent. I just don’t have...

Jan 2019
 Helpful

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Manager

Other Observations & Comments

Cetani doesn't need to be more productive, but they never contact us. We don't have any problems...

Jan 2019
 Helpful

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Manager

Other Observations & Comments

We aren't sure that Cetani RTLS does anything for us besides providing a GUI. The system is set up...

Jan 2019
 Helpful

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Manager

Functionality and Upgrades

We don't have any problems with Cetani RTLS. Our employees utilize it and let us know when they have...

Jan 2019
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Director

Relationship

We can easily contact Cetani's executives if necessary. Cetani is a good company to work with.

Sep 2018
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Director

Service and Support

Cetani has been great to work with. We can easily call and get people on the phone to write us...

Sep 2018
 Helpful

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Director

Functionality and Upgrades

The departments seem to really like Cetani RTLS. With our previous system, we couldn’t do wild-card...

Sep 2018
 Helpful

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Director

Other Observations & Comments

We have installed low-frequency exciters at our entrances and exits as well as at our linen chutes...

Sep 2018
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Director

Functionality and Upgrades

In Cetani RTLS, we can get alerts when very expensive scopes go into an area where we don't want...

Sep 2018
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Director

ROI / Cost (care and feeding)

For temperature monitoring, Cetani RTLS' alert hierarchies work beautifully. Unlike some...

Sep 2018
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Director

ROI / Cost (care and feeding)

When we first went live with Cetani RTLS for temperature monitoring, we didn’t know that the system...

Sep 2018
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Director

Functionality and Upgrades

Cetani RTLS helps us stay compliant, and we have the ability to post the NIST certificate that we...

Sep 2018
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Manager

Functionality and Upgrades

Despite the quality of the color-coded maps, the interface is not very easy to use. The end users...

Aug 2018
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Manager

Interfacing and Integration

The clinical staff wanted to know whether Cetani RTLS could interface with some Epic applications,...

Aug 2018
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Manager

Functionality and Upgrades

The general accuracy of Cetani RTLS helps us prevent items from getting lost, provided that the...

Aug 2018
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Manager

ROI / Cost (care and feeding)

Cetani RTLS has helped us cut back on renting devices.

Aug 2018
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Manager

Service and Support

I think our outcomes have been driven more by our organization than by Cetani. Even with everything...

Aug 2018
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Manager

Other Observations & Comments

We had to increase the number of staff members who interface on a daily basis with the application....

Aug 2018
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Manager

Service and Support

Our biggest challenge with achieving our RTLS outcomes is getting the maps of our floor plans to...

Aug 2018
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Manager

Lessons Learned

My recommendation to other organizations would be to ensure that the floor plans are accurate....

Aug 2018
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Manager

Technology

Cetani has helped us with the accuracy of the temperature application. The lab uses the system as...

Aug 2018
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Manager

Win/Loss - Why they were selected (by current clients)

We were upgrading our nurse-call system, and we had to choose which RFID system we were going to...

Jul 2018
 Helpful