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Cetani RTLS (Software Only) Comments
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KLAS Research Director - Tanya Egbert
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Tanya Egbert

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tanya.egbert@klasresearch.com

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User Commentary

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Manager

The main benefit is the tracking and charting that is required by The Joint Commission. The system...

Jun 2021
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Manager

When we bought the Cetani package, Cetani was our implementation partner. They were perfectly...

Jun 2021
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Manager

The product is on a development path. There isn’t a whole lot that we have to cover. Once we do the...

Jun 2021
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Manager

Asset tracking and battery life are challenges just because as we add tags, we have to be more...

Jun 2021
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Director

The vendor could provide a better overview of how the software works so that we can manage it. The...

Apr 2021
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Director

Given the situation we had, I would buy the product again. There may be better options now, but at...

Apr 2021
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Director

The system makes assumptions. It lies, and it has to because it doesn’t have complete information....

Apr 2021
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Manager

We recently did an upgrade to get some new features and functionalities. That was really nice. We...

Mar 2021
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Manager

The vendor has been pretty good when we need support. They are working on a merger with another...

Mar 2021
||
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Manager

The vendor could do better at letting their customers know when there are new versions, features, or...

Mar 2021
||
(0)
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Manager

Cetani delivers exactly what they promise to. Our nurses can log in without issues and do their job....

Feb 2021
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Manager

Cetani's customer service is excellent. They are right there helping us and taking care of anything...

Feb 2021
||
(0)
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Manager

I would like to have more reports. The reports are great. I would just like to have more.

Feb 2021
||
(0)
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Director

We regularly have very robust conversations with the vendor. They help us make sure that our task...

Feb 2021
||
(0)
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Director

We would like to see an exit-alarm process that could be sent to a designated location where the...

Feb 2021
||
(0)
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Manager

During an upgrade implementation, Cetani didn't seem to have a plan in place to make sure that...

Feb 2021
||
(0)
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Manager

We have to reach out to Cetani when we discover problems or bugs. Cetani could have metrics in place...

Feb 2021
||
(0)
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Director

The solution has been great. It is an app that is based on the CenTrak hardware, so when we have...

Feb 2021
||
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Director

We are looking to expand now, but the chances are low, especially with all of our resources being...

Feb 2021
||
(0)
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Director

For temperature monitoring, we started out with so many units, and we have increased the units that...

Feb 2021
||
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Director

In Cetani’s system, we have built many boundary alerts. For example, if something is leaving the...

Feb 2021
||
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Director

We had Cetani's training for building maps and just managing the overall systems in terms of...

Feb 2021
||
(0)
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Director

On the temperature monitoring side, we want to be able to filter out retired assets and add...

Feb 2021
||
(0)
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Director

The asset locating is a little kludgy. There are more intricacies on the asset side that make it...

Feb 2021
||
(0)
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Director

The system is expensive. We have certainly saved staff members from having to take manual...

Feb 2021
||
(0)
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Manager

We recently implemented the product, and we are learning a lot. I am comfortable that the system...

Jan 2021
||
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Manager

The functionality is fine. We are still having issues with some of the ways that things are working....

Jan 2021
||
(0)
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Manager

It was a rough go-live for Cetani, but we would still buy the product again. We thought everything...

Jan 2021
||
(0)
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Manager

The system is pretty straightforward. Cetani has been working great for our current use case. So...

Jan 2021
||
(0)
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Manager

The software is good on the Cetani side. We are going to be going through an upgrade soon. Cetani is...

Jan 2021
||
(0)
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Manager

When it comes down to any kind of system issues, they are on the Cetani side. During regular...

Jan 2021
||
(0)
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Nurse

We are not given unexpected charges with Cetani. When COVID-19 hit, the vendor knew that we were...

Dec 2020
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(0)
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Nurse

We haven’t done upgrades, and there are still features in the software that I think could be better....

Dec 2020
||
(0)
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Nurse

There are always things in a user platform that could be better. Our infection control people are...

Dec 2020
||
(0)
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Manager

The product works for what we need. I would like there to be better reports that we could pull out...

Dec 2020
||
(0)
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Director

I don't have any service problems with Cetani. Cetani's product is the actual application that we...

Dec 2020
||
(0)
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Director

In the Cetani application, there are two ways to manage battery life. We can actually filter by...

Dec 2020
||
(0)
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Director

Cetani bills for everything possible. They charge a license fee for every 1,000 devices. I have...

Dec 2020
||
(0)
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Director

When it comes to the functionality meeting our needs, there are certain people that want to do...

Dec 2020
||
(0)
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Analyst/Coordinator

The reporting functionality for a first-time user can be a little difficult to navigate.

Dec 2020
||
(0)
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Analyst/Coordinator

One of our problems is the archive function; the system retains a million staff members that are no...

Dec 2020
||
(0)
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Analyst/Coordinator

We use the system for our hand hygiene. Our relationship is managed through another vendor, so I...

Dec 2020
||
(0)
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Analyst/Coordinator

We use Cetani's software to track assets, like monitors, and to track battery levels. We have a grid...

Dec 2020
||
(0)
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Analyst/Coordinator

The process for upgrading and changing historical data goes through too many hands. One of our care...

Dec 2020
||
(0)
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Nurse

We don’t hear from Cetani. There are a lot of things that we have done with them, like remediations,...

Oct 2020
||
(0)
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Manager

Cetani works well for us. They are easy to contact. They get back to us within a reasonable amount...

Aug 2020
||
(0)
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Manager

Cetani RTLS is good. For certain applications, the system has some shortcomings; as with most...

Aug 2020
||
(0)
 Thank you  Helpful

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Manager

We did have some issues with the application, but Cetani worked with us and made proper adjustments...

Aug 2020
||
(0)
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Manager

We have had a couple of upgrades with some changes. I wouldn’t say that things are static. Being in...

Aug 2020
||
(0)
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Manager

Cetani’s customer service is great. They have been really easy for project management, customer...

Aug 2020
||
(0)
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Manager

I have asked for a Delete All button. That is one of my biggest gripes. Right now, we have to delete...

Aug 2020
||
(0)
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