Cetani RTLS (Software Only)
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Niel Oscarson
Customer Insights Director
KLAS Customer Insights Director - Niel Oscarson
 
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User Commentary

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Manager

There are a lot of connectivity issues with the product that have been going on for over a year....

Dec 2021
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Director

The solution's user interface is an improvement over what we have used before. Management is a...

Nov 2021
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Director

Cetani seems to be very heavy handed in the amount of control they want. For example, if we get a...

Nov 2021
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Director

We get everything that we could possibly want out of the system for environmental monitoring. It has...

Nov 2021
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Manager

We haven't had a ton of issues with Cetani RTLS. I can't imagine that the support for Cetani RTLS is...

Nov 2021
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Manager

We had a functionality issue with Cetani RTLS, and Cetani said they would fix that. However, the fix...

Nov 2021
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Manager

The product works with our nurse call system, and that is exactly what we need it to do. Cetani RTLS...

Nov 2021
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Analyst/Coordinator

Cetani RTLS is really easy to use. Nothing is permanently deleted because everything goes to an...

Nov 2021
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Analyst/Coordinator

I found a bug in the software, but we got a new instance of the system that seems to be doing much...

Nov 2021
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Analyst/Coordinator

If I had to make the decision, I would absolutely buy Cetani RTLS again. In fact, I would like to...

Nov 2021
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Analyst/Coordinator

The vendor keeps their promises about 90% of the time. I don’t think we could ask for much better...

Nov 2021
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Manager

When Cetani comes out with new software, they tell us how long the implementation will take right...

Oct 2021
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Manager

I would not consider Cetani RTLS easy for an end user. It takes some training, which we often do....

Oct 2021
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Manager

Our relationship with Cetani has fallen off a bit. They used to be very responsive. We are having a...

Oct 2021
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Manager

The main benefit is the tracking and charting that is required by The Joint Commission. The system...

Jun 2021
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Manager

When we bought the Cetani package, Cetani was our implementation partner. They were perfectly...

Jun 2021
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Manager

The product is on a development path. There isn’t a whole lot that we have to cover. Once we do the...

Jun 2021
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Manager

Asset tracking and battery life are challenges just because as we add tags, we have to be more...

Jun 2021
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Director

The vendor could provide a better overview of how the software works so that we can manage it. The...

Apr 2021
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Director

Given the situation we had, I would buy the product again. There may be better options now, but at...

Apr 2021
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Director

The system makes assumptions. It lies, and it has to because it doesn’t have complete information....

Apr 2021
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Manager

We recently did an upgrade to get some new features and functionalities. That was really nice. We...

Mar 2021
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Manager

The vendor has been pretty good when we need support. They are working on a merger with another...

Mar 2021
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Manager

The vendor could do better at letting their customers know when there are new versions, features, or...

Mar 2021
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Manager

Cetani delivers exactly what they promise to. Our nurses can log in without issues and do their job....

Feb 2021
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Manager

Cetani's customer service is excellent. They are right there helping us and taking care of anything...

Feb 2021
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Manager

I would like to have more reports. The reports are great. I would just like to have more.

Feb 2021
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Director

We regularly have very robust conversations with the vendor. They help us make sure that our task...

Feb 2021
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Director

We would like to see an exit-alarm process that could be sent to a designated location where the...

Feb 2021
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Manager

During an upgrade implementation, Cetani didn't seem to have a plan in place to make sure that...

Feb 2021
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Manager

We have to reach out to Cetani when we discover problems or bugs. Cetani could have metrics in place...

Feb 2021
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Director

The solution has been great. It is an app that is based on the CenTrak hardware, so when we have...

Feb 2021
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Director

We are looking to expand now, but the chances are low, especially with all of our resources being...

Feb 2021
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Director

For temperature monitoring, we started out with so many units, and we have increased the units that...

Feb 2021
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Director

In Cetani’s system, we have built many boundary alerts. For example, if something is leaving the...

Feb 2021
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Director

We had Cetani's training for building maps and just managing the overall systems in terms of...

Feb 2021
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Director

On the temperature monitoring side, we want to be able to filter out retired assets and add...

Feb 2021
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Director

The asset locating is a little kludgy. There are more intricacies on the asset side that make it...

Feb 2021
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Director

The system is expensive. We have certainly saved staff members from having to take manual...

Feb 2021
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Manager

We recently implemented the product, and we are learning a lot. I am comfortable that the system...

Jan 2021
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Manager

The functionality is fine. We are still having issues with some of the ways that things are working....

Jan 2021
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Manager

It was a rough go-live for Cetani, but we would still buy the product again. We thought everything...

Jan 2021
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Manager

The system is pretty straightforward. Cetani has been working great for our current use case. So...

Jan 2021
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Manager

The software is good on the Cetani side. We are going to be going through an upgrade soon. Cetani is...

Jan 2021
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Manager

When it comes down to any kind of system issues, they are on the Cetani side. During regular...

Jan 2021
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