Assurance Reimbursement Management Commentary
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Dustin Cragun
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Director

Culture

Only part of our business was going through Change Healthcare, but there will be months of double...

Jun 2024
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Director

Culture, Value

Change Healthcare charges us for every little thing. I have been waiting for years for them to...

Jun 2024
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Director

Relationship

We have not been happy with Change Healthcare’s customer service and turnover rates.

Jun 2024
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Director

Operations

Change Healthcare’s training needs to be more robust and detailed. It is too general.

Jun 2024
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VP/Other Executive

Relationship, Value

Change Healthcare's help is really minimal, and that is really detrimental to organizations. If our...

Apr 2024
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VP/Other Executive

Loyalty, Value

We are going to stay away from Change Healthcare. We have too many things from Change Healthcare....

Apr 2024
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VP/Other Executive

Loyalty

For the last little while, we have been digging through a Change Healthcare issue that we are trying...

Apr 2024
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Director

Relationship

Things have been tough with the cybersecurity event Change Healthcare has had, but they have had...

Apr 2024
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Director

Relationship, Product

Overall, I would say Change Healthcare is doing okay. I'm not unhappy, but I don't think Change...

Apr 2024
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Director

Relationship, Product

Assurance Reimbursement Management’s predesigned dashboard reporting is a beneficial feature. The...

Feb 2024
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Director

Relationship

Change Healthcare’s support turnaround times have not always been as expected because of their...

Feb 2024
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Director

Culture, Value

Change Healthcare’s contracts are confusing, and every request for additional functionality needs to...

Feb 2024
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Director

Relationship

We would like Change Healthcare to take more of the lead on their smart-editing and enrollment...

Feb 2024
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Manager

Culture, Operations

When the vendor realized that we weren't using the full system, they told us about that. That was...

Jan 2024
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Manager

Operations, Product

The system is just as easy to use for someone on day one as it is on year five. It is very user friendly....

Jan 2024
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Manager

Relationship

The vendor emails us all the time. If there is a payer issue, a report generation issue, or a...

Jan 2024
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Manager

Product

The system has some limitations when it comes to adding extra filters to some modules. That could...

Jan 2024
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Manager

Product

The system’s acuity module is invaluable. We can add notes to the system, create reports, queue...

Jan 2024
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Manager

Product

To the best of my knowledge, everything in the system’s functionality piece is extremely smooth. The...

Jan 2024
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Director

Relationship, Product

The only reason the claims aren't clean is the input. That is not the vendor’s fault, but the...

Jan 2024
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Director

Loyalty

We are looking at staying with Change Healthcare when we are making our change because the vendor...

Jan 2024
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Director

Operations

We would have liked a little more hands-on help with the implementation from the vendor because we...

Jan 2024
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Director

Operations

During our training, we had different levels of people, and when questions couldn't be answered, the...

Jan 2024
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Director

Relationship, Value

To see how successful Change Healthcare is, we look at the number of issues that we have had in the...

Jan 2024
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Analyst/Coordinator

Relationship

I wish that it were easier to do certain things in the system. I know that some of that comes down...

Jan 2024
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Analyst/Coordinator

Loyalty, Product

When Internet Explorer stopped being supported, we had to move the system to Edge or Chrome. There...

Jan 2024
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Analyst/Coordinator

Relationship, Operations

For the most part, Change Healthcare's upgrades have been pretty decent. There are always small...

Jan 2024
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Analyst/Coordinator

Product

The system is about as easy to use as it can get. The vendor doesn't hide anything. The system's...

Jan 2024
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Analyst/Coordinator

Relationship

Change Healthcare isn't the greatest at letting us know when they have a system issue. I don't know...

Jan 2024
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VP/Other Executive

Relationship

Things with Change Healthcare are keeping with the status quo, although there has been some...

Jan 2024
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VP/Other Executive

Relationship, Product

As far as claims statusing goes, some of the communication from the vendor hasn't been on target. We...

Jan 2024
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Analyst/Coordinator

Relationship, Product

In Assurance Reimbursement Management, getting the remittances to come in is pretty good, and we...

Dec 2023
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Analyst/Coordinator

Operations

Change Healthcare has transitioned to a knowledge center for training, which makes the training...

Dec 2023
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Analyst/Coordinator

Operations, Product

With most upgrades or things that Change Healthcare has done, there seems to be a fixing period. We...

Dec 2023
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Analyst/Coordinator

Loyalty, Relationship

Since the Optum acquisition, some things have gotten worse. The executive involvement from the...

Dec 2023
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Analyst/Coordinator

Relationship

Change Healthcare is not proactive at all. I called in a ticket in the evening one night, and when...

Dec 2023
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Analyst/Coordinator

Product

The reporting in Assurance Reimbursement Management is mediocre. And the claim status piece with the...

Dec 2023
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Manager

Relationship

Sometimes we have to figure out the issues that we are having. Sometimes we find out about an issue...

Dec 2023
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Manager

Culture, Product

I would tell the vendor that they should enhance the provider experience with billing so that it...

Dec 2023
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VP/Other Executive

Culture, Relationship

I don't know that Change Healthcare is developing anything new other than what they said they were...

Dec 2023
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VP/Other Executive

Relationship

When we had issues with the product, I reached out to Change Healthcare and asked them to come in....

Dec 2023
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Manager

Product

If a health system is complicated and has many tax IDs and provider numbers, they should ensure that...

Dec 2023
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Manager

Relationship

Change Healthcare keeps their promises, but when it comes to resolving concerns and reasonable time...

Dec 2023
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Manager

Value

Change Healthcare charges for reporting. We have to purchase the acuity module for reporting instead...

Dec 2023
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Manager

Relationship, Operations

My staff is more involved than they should be when Change Healthcare sends us an upgrade. I would...

Dec 2023
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Manager

Product

When it comes to secondary payers, it sometimes isn't easy to attach documents in Assurance...

Dec 2023
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Manager

Relationship, Value

We talk to the vendor’s support people, but certain issues are more critical than others. If I can't...

Dec 2023
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CFO

Culture, Relationship, Value

We renegotiated with Change Healthcare. They thought we could save a few dollars by bundling more of...

Dec 2023
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CFO

Product

Change Healthcare's product is a pretty established package. I'm not going to underrate them, but...

Dec 2023
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CFO

Relationship, Product

Change Healthcare has good reporting. We just don’t utilize it as much as we probably could. That...

Dec 2023
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CFO

Loyalty

Change Healthcare is good with their clean claims rate. That is why we have stuck with them. We...

Dec 2023
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Manager

Product

We would like the product’s filters to be more customizable because we do both hospital and...

Dec 2023
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Manager

Value

There are charges for a lot of the vendor’s add-on features.

Dec 2023
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Manager

Product

The product’s biggest strength is its claim edits. There are a lot of them, and the product...

Dec 2023
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Manager

Relationship

I like Change Healthcare’s customer service team. They are very quick to resolve issues. They email...

Dec 2023
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Analyst/Coordinator

Loyalty, Product

I hope the remittance management is going to get better. The vendor says they have some more...

Oct 2023
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Analyst/Coordinator

Loyalty, Relationship

So many people change systems instead of working with the vendor. We have to give the vendor a...

Oct 2023
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Analyst/Coordinator

Operations, Product

We don't ever have issues with the upgrades. When we get upgrades, we read the release notes and...

Oct 2023
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Analyst/Coordinator

Relationship

The vendor is doing the best they can with technology. During the pandemic, things took a while...

Oct 2023
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Analyst/Coordinator

Relationship, Product

Every day, there are a bunch of claims that come into the system with a red error indicator that...

Sep 2023
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Analyst/Coordinator

Relationship

The vendor doesn't keep in contact. Their representatives never reach out to see whether we need...

Sep 2023
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Analyst/Coordinator

Product, Value

Change Healthcare's product is a waste of money, energy, and time, but it is better than not having...

Sep 2023
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Analyst/Coordinator

Relationship, Product

Most of the time, when we run reports in the system, we receive errors about the data. Since the...

Sep 2023
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Analyst/Coordinator

Culture

Having the solution is better than not having a remittance manager. However, when the vendor isn't...

Sep 2023
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Director

Value

Change Healthcare, without notifying us, has begun doing overage charges every month.

Aug 2023
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Director

Culture, Relationship

Change Healthcare doesn't keep up with the times. They don't keep up with their payer relationships....

Aug 2023
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Director

Relationship

We have been with Change Healthcare for many years, and we have seen at least a dozen mergers. I...

Aug 2023
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Director

Operations

Change Healthcare isn't great at communicating effectively. They did a lot of training in the box,...

Aug 2023
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Director

Relationship

When we tell the vendor our problems, they try to work on a solution for us.

Aug 2023
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Director

Culture, Relationship

The vendor says that their normal business model is having a customer put in a ticket and wait one...

Aug 2023
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Director

Culture, Value

Part of Change Healthcare's business model is that they charge us a lot. We understand that they are...

Aug 2023
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Director

Relationship

Change Healthcare isn't the best with customer service. When we open up tickets, we only get answers...

Aug 2023
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Director

Value

Change Healthcare is the largest claims processor, so they probably have 90% of the market. Our...

Aug 2023
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Director

Loyalty

Change Healthcare's product is pretty seamless. It is an attractive product, and we have always done...

Aug 2023
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Director

Culture

Change Healthcare told us about some reports that they wanted to give us as part of the package we...

Aug 2023
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Analyst/Coordinator

Loyalty, Relationship

One reason we want to move away from Assurance Reimbursement Management is that with the support, we...

Aug 2023
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Analyst/Coordinator

Loyalty, Value

One reason we are going to switch away from Assurance Reimbursement Management is the price. It...

Aug 2023
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Analyst/Coordinator

Relationship, Product

Change Healthcare seems to have a lot of problems with their different payers. I am not really too...

Aug 2023
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Analyst/Coordinator

Product

There have been a few times when our claims haven't crossed over, so it was like a hunt to figure...

Aug 2023
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Analyst/Coordinator

Product

With Assurance Reimbursement Management, most of the time, the billers that are using the system...

Aug 2023
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Analyst/Coordinator

Loyalty, Operations

We want to switch away from Assurance Reimbursement Management for a number of reasons. Change...

Aug 2023
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Director

Relationship

The general customer service at Change Healthcare is very good. We have a lot of good conversations...

Jul 2023
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Director

Culture, Value

With the contract the vendor sent us, they are charging for more things. But overall, I don't think...

Jul 2023
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Director

Operations

We have had more training this year from Change Healthcare, and they have provided access to a...

Jul 2023
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Director

Culture, Relationship

Over the years, we didn't really know who our representative at Change Healthcare was for a lot of...

Jul 2023
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Director

Culture, Relationship

Since Optum has taken over Change Healthcare, the vendor has been in disarray. I think that they are...

Jul 2023
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Director

Loyalty

We are considering going out to the market to replace Change Healthcare's system. We hear that there...

Jul 2023
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Analyst/Coordinator

Loyalty

One of the main reasons that we decided to move forward with the product was the reconciliation...

Jul 2023
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Analyst/Coordinator

Culture, Relationship

When we opened tickets with the vendor to tell them about an issue, we got online together, and the...

Jul 2023
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Analyst/Coordinator

Product

The platform is basic. I don't really think there is anything outstanding. The system works in that...

Jul 2023
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Analyst/Coordinator

Relationship

We get automated emails to tell us whether there are issues. There was an issue that actually...

Jul 2023
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Analyst/Coordinator

Loyalty, Value

We are not in a position to be looking at other platforms, but we could make an argument to show how...

Jul 2023
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Analyst/Coordinator

Product

Change Healthcare’s payer enrollment and enrollments for eligibility are very cumbersome. Everything...

Jul 2023
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