Assurance Reimbursement Management
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Dustin Cragun
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User Commentary

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Director

I don't feel like Change Healthcare is committed to our success. We are a number and a time line....

Jun 2022
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Director

Everything from training to implementation has been a struggle. We are actually challenging the...

Jun 2022
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Director

We are not in love with the tool, but we are in love with being able to assess our performance. That...

Jun 2022
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Manager

It is easy to check the status of our processes in the product. The system is pretty user friendly...

Jun 2022
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Manager

It is nice to have everything in one spot in Change Healthcare's product. We can pull the remittance...

Jun 2022
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Manager

I have never received any training from Change Healthcare, but I have called their support people...

Jun 2022
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VP/Other Executive

We had a fantastic representative from the vendor, but they left. We were concerned about that...

Jun 2022
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VP/Other Executive

With all the bridge routines and the edits that we have been building in the product, the vendor has...

Jun 2022
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VP/Other Executive

I want to go to one scrubber for our organization. We work directly with Change Healthcare, and we...

Jun 2022
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Manager

We have used Assurance Reimbursement Management for so long that it is just familiar to us. I don't...

Jun 2022
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Manager

I like Change Healthcare. We have representatives who usually respond quickly.

Jun 2022
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Manager

Assurance Reimbursement Management definitely fills some holes that are left by another system we...

Jun 2022
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Director

We had one situation that really exemplifies the new company since Change Healthcare got bought out....

Jun 2022
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Analyst/Coordinator

I like that Assurance Reimbursement Management is very easy to use. The system looks like a claim...

Jun 2022
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Analyst/Coordinator

Change Healthcare has been very proficient at communicating their technology strategy and road map....

Jun 2022
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Analyst/Coordinator

Sometimes we have challenges explaining what specific issues we are having. It can take a long time...

Jun 2022
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Director

There were some situations where the vendor's people were egregiously and constantly passive...

Jun 2022
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Director

Change Healthcare has the ability to be the best of the best. In my opinion, they were a year ago....

Jun 2022
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Director

We have a person from Change Healthcare who works with us, and that person has literally been the...

Jun 2022
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Director

Previously, Change Healthcare was one of the best vendors we had ever had. A couple of years ago,...

Jun 2022
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Director

One of the implementation employees wasn't as knowledgeable or as helpful as they could have been....

Jun 2022
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Director

During our implementation, Change Healthcare would disagree with our decisions because they wanted...

Jun 2022
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Director

Change Healthcare's product has strength of reporting, but we didn't get good training on what is...

May 2022
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Director

When we need support, getting anyone at Change Healthcare to respond and give us answers takes...

May 2022
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Director

We are looking to replace Change Healthcare because we are not happy with their services or the...

May 2022
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Manager

The vendor continues to put out new features and update things to keep up with regulations. Change...

May 2022
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Manager

There is a cost for the extra service of splitting more things out in terms of remittance...

May 2022
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Manager

We have never had any complaints about Change Healthcare or their product. They have always been...

May 2022
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Manager

In terms of IT, the solution requires little maintenance to stay up and running. I help dig further...

May 2022
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Manager

Change Healthcare gives us some control to make the customizations we want. But Change Healthcare is...

May 2022
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Director

We lost an account manager from the vendor, and I didn't even know we had a new one. I never knew...

May 2022
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Director

We had a flat rate that we paid for the product each month.

May 2022
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Director

Change Healthcare really wanted to train us, but I didn't really need training. I needed the vendor...

May 2022
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Director

There were bridges that I wanted to have built into the product. Getting that done was so hard that...

May 2022
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CIO

We are going to do an RFP for our EMR, and the Change Healthcare product will be part of the...

May 2022
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CIO

The product is very stable. It is very low maintenance. We just do the upgrades. There is very...

May 2022
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CIO

We don't know the vendor’s vision. We don't have a vendor relationship. They don't meet with us on a...

May 2022
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Director

I have not been happy with Change Healthcare. Some of our issues were because of our own...

May 2022
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Director

Change Healthcare does what they claim to do. They get our claims out there. The product is...

Apr 2022
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Director

We are looking forward to having better feedback for reporting and for our rejections. Overall,...

Apr 2022
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Director

The problem with Change Healthcare’s service is that when we have an issue, we call their support...

Apr 2022
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VP/Other Executive

The product works well. I am satisfied with the product now, and I hope I will be satisfied in the future....

Apr 2022
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VP/Other Executive

Change Healthcare's service could be more proactive if they communicated and figured out what is...

Apr 2022
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Manager

In the past, I have sent the vendor emails and never heard back. The vendor gives us the basics...

Apr 2022
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Manager

I like the productivity information in the product. It basically helps us try to make sure that...

Apr 2022
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Manager

Every payer has different billing guidelines, and I would expect that if we make changes in our EMR,...

Apr 2022
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Director

The firm always wants to add something in terms of cost.

Apr 2022
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Director

We meet with Change Healthcare regularly, and I like the fact that those meetings are pretty...

Apr 2022
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Director

We only hear from the firm's executives when something is very wrong. It takes a while for the...

Apr 2022
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VP/Other Executive

We had some hiccups when we first started with Assurance Reimbursement Management, but we have seen...

Apr 2022
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Manager

I liked our previous claims product better, but Assurance Reimbursement Management is okay with...

Apr 2022
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Manager

We switched to Change Healthcare because of the cost of their product. We are getting our money’s...

Apr 2022
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Manager

I don't use the vendor's web support system, but the few times I have called, the vendor has been...

Apr 2022
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Manager

I see emails come out about upgrades and different things. I know not to be on the system on certain...

Apr 2022
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Manager

I would not buy Change Healthcare's clearinghouse again. The biggest thing was that I got no support...

Apr 2022
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Manager

I like Change Healthcare, but their product is not one I would choose. I would go and see what else...

Apr 2022
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Manager

The product really hasn't had any upgrades. I know there have been no changes because nothing is different....

Apr 2022
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Director

Change Healthcare doesn't avoid charging for every little thing. Their charges are detailed and...

Mar 2022
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Director

Sometimes we get into a bit of a battle with Change Healthcare when we get an error that they need...

Mar 2022
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Director

The problem with Change Healthcare's implementations is that their employees oftentimes only come...

Feb 2022
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Director

Change Healthcare needs more integration expertise because most of the time, the product is an...

Feb 2022
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Director

Change Healthcare is fine when it comes to EDI transaction claims. At one point, Change Healthcare...

Feb 2022
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Director

As far as Change Healthcare being part of our long-term plans goes, I don't know how hard it would...

Feb 2022
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Director

Change Healthcare will send their clients sales representatives and customer service...

Feb 2022
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Director

The vendor's core products all work fine, but I am not crazy about their other services.

Feb 2022
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VP/Other Executive

Whether I would recommend Change Healthcare's product to a peer is a trick question because Change...

Feb 2022
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VP/Other Executive

The product has not evolved. We have asked for some new things that other vendors are starting to...

Feb 2022
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VP/Other Executive

In our customer-service relationship with Change Healthcare, we have to chase them down and escalate...

Feb 2022
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Director

The product helps us with revenue cycle meetings. Some of the things we try to do with our host...

Feb 2022
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Director

Assurance Reimbursement Management has been our solution. It interfaces well with our eligibility...

Feb 2022
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Director

Change Healthcare has been awesome. I always say good things about Change Healthcare. We have a...

Feb 2022
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Director

Claims are coming through, and the edits and everything are working appropriately. The reimbursement...

Feb 2022
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Director

The product is great at reporting, and we can do some customization. We regularly get the scorecards...

Feb 2022
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Director

The strength of Change Healthcare is that they are a large player in the market, so they have a lot...

Feb 2022
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Director

We wish our account representatives for Assurance Reimbursement Management were more knowledgeable....

Feb 2022
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Director

The Optum and Change Healthcare merger makes us nervous due to concerns of the vendors monopolizing...

Feb 2022
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Director

Change Healthcare's product is great, but their IT support was lacking during the implementation....

Feb 2022
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Director

Change Healthcare did not keep their promises in terms of the timeline for completing the project....

Feb 2022
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Director

We have no plans to move away from Assurance Reimbursement Management that we know of. It has worked...

Jan 2022
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Director

With Change Healthcare, we have seen better integration with our patient management system, and...

Jan 2022
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Director

Whenever we need to make modifications or do anything new with regulations, Change Healthcare is...

Jan 2022
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Director

The support team has so much turnover, and they are unresponsive to tickets. The product has very...

Jan 2022
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VP/Other Executive

We have a relationship with another vendor who can get us Medicare data quicker than Change...

Jan 2022
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VP/Other Executive

Change Healthcare could improve on the commercial side. I would also like them to include some of...

Jan 2022
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VP/Other Executive

There are a lot of tools in the market right now, but if I were starting over, Change Healthcare's...

Jan 2022
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VP/Other Executive

I haven’t seen a lot of new technology from Change Healthcare except the cloud. From a security...

Jan 2022
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VP/Other Executive

We meet with a Change Healthcare representative regularly, and that is a benefit. We are a large...

Jan 2022
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VP/Other Executive

Optum has acquired Change Healthcare, and we are still using the same application. We haven't seen a...

Jan 2022
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Manager

Anytime I have any issues and am not getting results at a customer-service level, I can always reach...

Dec 2021
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Manager

I wish that Change Healthcare would be a little more on top of the payer bulletins. Recently, there...

Dec 2021
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Manager

Assurance Reimbursement Management is working well. We haven’t had any issues. The vendor is in the...

Dec 2021
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Manager

It is pretty easy to put in a service order with Change Healthcare. If I am noticing an issue, they...

Dec 2021
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Manager

I am noticing we are getting charged for every little thing now, and I don’t remember that being the...

Dec 2021
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Analyst/Coordinator

The vendor is pretty easy to work with for requests for edits or system issues. Change Healthcare...

Nov 2021
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Analyst/Coordinator

I like how easy Assurance Reimbursement Management is for the end users to use. It is an easy system...

Nov 2021
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Analyst/Coordinator

The vendor comes out with new things for us to try, and those things don't always fully work like we...

Nov 2021
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Manager

The transition to Assurance Reimbursement Management went very poorly for us. It was a debacle....

Oct 2021
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Manager

We needed the vendor’s leadership to get involved in the conversion. We saw one leader hand the job...

Oct 2021
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Manager

The training for Assurance Reimbursement Management was lacking. The billers and staff were not...

Oct 2021
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Manager

Our experience with Assurance Reimbursement Management was not favorable. We were largely just...

Oct 2021
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Manager

Change Healthcare did not keep all their promises. I would not buy Assurance Reimbursement...

Oct 2021
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Manager

Change Healthcare was reactive, and they never got themselves into a proactive position. Change...

Oct 2021
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VP/Other Executive

I have to push Change Healthcare a bit on new technology. There was something I needed, and I had to...

Oct 2021
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VP/Other Executive

We just love the product. It is very easy. New people have to learn the system, but the product is...

Oct 2021
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Manager

I really don’t work with anyone at Change Healthcare other than to submit routines. The people at...

Oct 2021
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Manager

I hope the solution is part of our long-term plans. That is my wish since everything is set up so we...

Oct 2021
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Manager

Anytime that I have submitted a ticket, Change Healthcare's support people have been very timely. I...

Oct 2021
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Manager

We get great customer service from Change Healthcare. They are quick to get back to us and resolve...

Oct 2021
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Manager

Things are going well with Change Healthcare. We get great edits. We can also create our own claims...

Oct 2021
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Manager

I would like Change Healthcare to bill our Medicaid secondaries. We have secondary billing for other...

Oct 2021
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Manager

Unless there is a major problem that we can’t resolve, our satisfaction with Change Healthcare will...

Oct 2021
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Manager

I don’t like that Change Healthcare has CPID numbers that replace an electronic ID. It is not hard...

Oct 2021
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Director

Change Healthcare told us that they had other clients in our area, so billing Medicaid would not be...

Oct 2021
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Director

The majority of the upgrades are handled by our internal IS departments. We have very little...

Oct 2021
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Director

We had no training. When the system went live, none of our billers knew anything about it. We had to...

Oct 2021
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Director

There are a lot of workarounds that we have to do, and the system is just not very user friendly. A...

Oct 2021
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Director

Once we submit a support ticket, it jumps around from person to person until it gets to the correct...

Oct 2021
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Director

There are a lot of new regulations that are going to be implemented. We usually don't find out about...

Oct 2021
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Manager

The vendor definitely doesn't charge for every little thing. We can call and say that we need...

Oct 2021
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Manager

Change Healthcare has online help, and that is pretty good. We can just point and click, and Change...

Oct 2021
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Manager

The vendor is great at doing customizations, so if things need to be customized, Change Healthcare...

Oct 2021
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VP/Other Executive

Assurance Reimbursement Management isn't where I wanted it to be in terms of the price, so I have...

Sep 2021
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VP/Other Executive

Assurance Reimbursement Management is pretty darn good and works on claims through the process.

Sep 2021
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VP/Other Executive

I don't make a lot of support calls to Change Healthcare, but the people that do make those calls...

Sep 2021
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CIO

Change Healthcare is a large company, and they do a good job of handling the number of claims we...

Sep 2021
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CIO

Using Assurance Reimbursement Management has been a battle. It is starting to work well, but moving...

Sep 2021
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CIO

We would like enhancements to the product to make things flow easier. The vendor's support is really...

Sep 2021
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CIO

From a proactive standpoint, the vendor could be setting up more monthly cadence calls with our...

Sep 2021
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CIO

With Change Healthcare, we have to go through the same person all the time. They escalate things...

Sep 2021
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VP/Other Executive

We are unhappy with Change Healthcare's products. We still don't get quick resolutions. We don't get...

Aug 2021
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VP/Other Executive

Turning off edits when we need them turned off is pretty difficult. We have kind of given up on...

Aug 2021
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Director

Our implementation went very smoothly. Change Healthcare has a great team. Any support on that side...

Aug 2021
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Director

There were some add-ons that didn’t work as designed or as the demo stated. There were not as many...

Aug 2021
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Director

Change Healthcare keeps up on changes. The system is kind of pricey, but we get what we pay for.

Aug 2021
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Director

There is a lot of turnover going on with Change Healthcare, and it is hard for me to train people....

Aug 2021
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Director

One of our long-time partners at Change Healthcare has moved around, but they always reach out. They...

Aug 2021
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Director

Change Healthcare does free education sessions on what is coming in the future. That education is...

Aug 2021
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Manager

Assurance Reimbursement Management really hasn't changed much in the last 10 years.

Aug 2021
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Manager

I don't see Change Healthcare tacking things on, so they avoid charging for every little thing.

Aug 2021
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Manager

Change Healthcare doesn’t ever tell us when there is a problem going on with the product. We have to...

Aug 2021
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Manager

Change Healthcare could be more present. We don’t really talk to our representative, but it is easy...

Aug 2021
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Analyst/Coordinator

Normally, Change Healthcare can't provide services unless we contract them because of the nature of...

Aug 2021
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Analyst/Coordinator

Change Healthcare needs to provide notifications about where to find current training because we...

Aug 2021
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Analyst/Coordinator

Our experience with Change Healthcare has been a little difficult this year. We lost our account...

Aug 2021
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Analyst/Coordinator

The last time we negotiated our contract with Change Healthcare, we had a very difficult time. Our...

Aug 2021
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Analyst/Coordinator

The system is definitely user friendly. Change Healthcare does the upgrades for us, and we are happy...

Aug 2021
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Analyst/Coordinator

Change Healthcare has become a large vendor. Unfortunately, many of their services have become à la...

Aug 2021
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Analyst/Coordinator

Change Healthcare is a partner to us, and we really enjoy working with them. I am really excited...

Aug 2021
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Analyst/Coordinator

I would definitely appreciate Change Healthcare doing some up-front work with our issues around...

Aug 2021
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Analyst/Coordinator

I intimately know the people who answer the customer service phone. I love when I get a couple of...

Aug 2021
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Analyst/Coordinator

I wish that everything didn't come at an additional cost. Some of the new things that the vendor...

Aug 2021
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Director

The product is a little pricey, but I feel like it is worth it.

Aug 2021
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Director

We like how easy the product is to use. It delivers standard KPIs that we don't have to customize...

Aug 2021
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Director

We would like more training around the solution's customization. I know that the vendor will do that...

Aug 2021
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Director

Change Healthcare does WebEx meetings to show what is on the horizon and what they are working on....

Aug 2021
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Analyst/Coordinator

Through doing some research, we found some different options to increase the functions of the...

Aug 2021
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Analyst/Coordinator

Change Healthcare has different websites that we have to access to in order to set up different...

Aug 2021
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Analyst/Coordinator

Change Healthcare is good at getting our business, signing us up, and explaining everything. Change...

Aug 2021
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Analyst/Coordinator

We had an account representative that I could actually contact, but they dropped off the radar. I...

Aug 2021
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Analyst/Coordinator

The claims are being filed and processed. Nothing is perfect by any means, and there are always...

Aug 2021
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Analyst/Coordinator

With Assurance Reimbursement Management, there has been an issue if we try to correct Medicare...

Aug 2021
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Analyst/Coordinator

If Change Healthcare notices a lot of calls coming in for a certain issue, they send out an email...

Aug 2021
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Analyst/Coordinator

As far as I know, Assurance Reimbursement Management is part of our plans because we have purchased...

Aug 2021
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Analyst/Coordinator

I have an issue with the fact that Change Healthcare has multiple websites and product offerings,...

Aug 2021
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Manager

Our goal is to stick with Change Healthcare. I have heard that some of our EMR customers bill out of...

Aug 2021
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Manager

Change Healthcare’s reports within the system are kind of minimal. We don’t have a ton of control...

Aug 2021
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Manager

Change Healthcare’s implementation is pretty seamless.

Aug 2021
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Manager

With the way Change Healthcare's support is tiered, when we first get ahold of someone there, that...

Aug 2021
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Manager

When we got Change Healthcare's software years and years ago, we wanted to be able to group the...

Aug 2021
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Manager

The main thing that would help our directors, VP, and so forth as well as the managers from Change...

Aug 2021
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Manager

We really don’t have any complaints with Change Healthcare. When we submit requests for...

Aug 2021
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Manager

We are looking to implement more automation, and we are evaluating some uses for AI. Change...

Aug 2021
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Manager

The vendor nickel-and-dimes depending on our request. If we wanted to do some different reporting,...

Aug 2021
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Manager

The vendor keeps their promises. The vendor may take a longer period of time to satisfy our request,...

Aug 2021
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Manager

I don’t think we have as much involvement as we did with the previous representative who has moved...

Aug 2021
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Analyst/Coordinator

Assurance Reimbursement Management has become a great product. I have worked with this solution for...

Jul 2021
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Analyst/Coordinator

The vendor responds immediately to our requests. They are extremely responsive because they know...

Jul 2021
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Director

Real-time eligibility has been a big problem for us with Change Healthcare. The system runs through...

Jul 2021
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Director

Change Healthcare is working out well for us. They keep our A/R days down and work hard to get our...

Jun 2021
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