Assurance Reimbursement Management Comments

 

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User Commentary

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VP/Other Executive

Sales and Contracting

We have a very old product doing our government claims, and we want to get rid of it. We are pushing...

Nov 2020
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VP/Other Executive

Service and Support

Change Healthcare has been a great partner. They work with the director of our business office on a...

Nov 2020
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VP/Other Executive

Relationship

Our relationship with our local people from Change Healthcare is that of partners. But our...

Nov 2020
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Manager

Other Observations & Comments

Change Healthcare didn’t really train us. We already knew what we were doing. There have been...

Nov 2020
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Manager

Lessons Learned

What Change Healthcare does exceedingly well is scrubbing our claims. They are very good about the...

Nov 2020
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Manager

Service and Support

We haven’t had any problems whatsoever. Change Healthcare works with us if we have an issue. We have...

Nov 2020
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Manager

ROI / Cost (care and feeding)

Change Healthcare avoids charging for every little thing. We have a set fee. I think the product...

Nov 2020
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Manager

Functionality and Upgrades

Change Healthcare has done upgrades, and we haven't had any issues. The upgrades are very easy, and...

Nov 2020
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Manager

Service and Support

I don't have any problems with the vendor’s support. The support people are competent and helpful....

Nov 2020
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Manager

Win/Loss - Why they were selected (by current clients)

We looked at other products at one point, but we stayed with Change Healthcare. We just wanted to...

Nov 2020
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Manager

Functionality and Upgrades

The product integrates, and the integration is good. The ease of use is good, so there are no...

Nov 2020
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Analyst/Coordinator

ROI / Cost (care and feeding)

Change Healthcare doesn't charge us for every little thing. I know this because we have another...

Nov 2020
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

Some of our end users feel that this product doesn't provide enough information. I think the cash...

Nov 2020
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Analyst/Coordinator

Interfacing and Integration

Our end users seem to be fairly comfortable with this product. The product's functionality is based...

Nov 2020
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Analyst/Coordinator

Service and Support

Change Healthcare provides attachments to their technology. They provide good customer service as...

Nov 2020
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Analyst/Coordinator

Relationship

Our Change Healthcare account executive was very busy prior to COVID-19. This individual has...

Nov 2020
 Helpful

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Analyst/Coordinator

Sales and Contracting

I have heard that the contracting process with Change Healthcare was very painful. It was difficult...

Nov 2020
 Helpful

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Analyst/Coordinator

Other Observations & Comments

During the COVID-19 pandemic, I noticed that Change Healthcare really looks at accounts payable....

Nov 2020
 Helpful

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Director

Relationship

Change Healthcare has always been proactive about letting us know what is happening when there is an...

Oct 2020
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Director

Implementation and Training

Change Healthcare offers a lot of training. The training they offered us was good. Change Healthcare...

Oct 2020
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

Change Healthcare's Assurance Reimbursement Management software is awesome. The vendor upgrades the...

Oct 2020
 Helpful

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Analyst/Coordinator

Service and Support

If I have an issue with the system and I call the vendor's support, the issue will get taken care...

Oct 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Service and Support

Change Healthcare has been active during the COVID-19 crisis. They have done a lot of work to make...

Oct 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Interfacing and Integration

The integration with this solution requires a lot of files to be delivered back and forth. The...

Oct 2020
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VP/Other Executive

Technology

The technology is good; the tools are well developed. Change Healthcare is geared toward integration...

Oct 2020
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VP/Other Executive

Relationship

Change Healthcare needs to improve on a leadership level. The executives are very reactive. We don't...

Oct 2020
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VP/Other Executive

ROI / Cost (care and feeding)

For the most part, we have agreed to all the charges we have gotten. Change Healthcare doesn't...

Oct 2020
 Helpful

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VP/Other Executive

Implementation and Training

Change Healthcare could offer more training. The only time we see any semblance of training is...

Oct 2020
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Director

Functionality and Upgrades

I am absolutely happy with Change Healthcare. When we changed EMR systems, we also changed our...

Oct 2020
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Director

Relationship

There are a few people who I feel connected to at Change Healthcare, but there has been a lot of...

Oct 2020
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Director

Functionality and Upgrades

Change Healthcare offers some attachments. The problem is that most of the payers don't do...

Oct 2020
 Helpful

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Director

Service and Support

Change Healthcare is very supportive. They react to our requests and anything that we may need. They...

Oct 2020
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Manager

Functionality and Upgrades

Change Healthcare has their Assurance Attach Assist module, and the module's success is definitely...

Jun 2020
 Helpful

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Manager

ROI / Cost (care and feeding)

We are very happy with the product. The product is definitely a huge improvement from our previous...

Jun 2020
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Manager

Implementation and Training

The training is embedded into the site, and that is very helpful. We are highly satisfied with the product....

Jun 2020
 Helpful

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Director

ROI / Cost (care and feeding)

Change Healthcare has done a good job of not charging for every little thing. We briefly...

May 2020
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Director

Implementation and Training

We have been doing a reengagement. The training hasn't been perfect, but it has vastly improved over...

May 2020
 Helpful

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Director

Other Observations & Comments

Because of COVID-19, we will be submitting self-pay claims to the government through the Change...

May 2020
 Helpful

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Director

ROI / Cost (care and feeding)

Change Healthcare doesn't nickel-and-dime me, but I do pay overage charges. Change Healthcare is one...

May 2020
 Helpful

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Director

Functionality and Upgrades

We are going through an upgrade, and I am not particularly happy with the way things are going. That...

May 2020
 Helpful

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Director

Functionality and Upgrades

There are some things that I wish were easier for the Change Healthcare product. It has a really...

May 2020
 Helpful

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Director

Service and Support

We don't have a lot of issues that we call Change Healthcare's support about. That is pretty good....

May 2020
 Helpful

 or  to see details.

Director

Service and Support

I had better be more satisfied with Change Healthcare tomorrow than I am today. We have some issues...

May 2020
 Helpful

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Director

Functionality and Upgrades

The back end of Change Healthcare is a lot happier than the front end. Nobody is enthralled with the...

May 2020
 Helpful

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Director

Other Observations & Comments

I think Change Healthcare integrates with Epic. We have been able to make calls back and forth, but...

May 2020
 Helpful

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Director

Functionality and Upgrades

Change Healthcare is horrible with the product quality, including upgrades. When it comes to ease of...

May 2020
 Helpful

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Director

ROI / Cost (care and feeding)

With Change Healthcare, we have packages that have all-inclusive services, so the more volume that...

May 2020
 Helpful

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Director

Service and Support

We have Change Healthcare for our claims software, and their customer service is horrible. Our IT...

May 2020
 Helpful

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Director

ROI / Cost (care and feeding)

Change Healthcare avoids charging for every little thing for the services that we have, but if I...

May 2020
 Helpful

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Manager

Service and Support

The vendor responds to issues relatively quickly, and that is probably the main positive thing that...

Apr 2020
 Helpful

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Manager

Functionality and Upgrades

The vendor helps us get to where we want to go, but sometimes it takes a little while for us to get...

Apr 2020
 Helpful

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Manager

Functionality and Upgrades

I haven't seen a lot of new functionality lately that I think is a really good improvement. The...

Apr 2020
 Helpful

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Manager

Relationship

The vendor is always quick to take our calls and try to help us. The problem is that when we ask...

Apr 2020
 Helpful

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Manager

Service and Support

Over the years, the people in charge of following our account have changed hands a lot. There have...

Apr 2020
 Helpful

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Manager

Functionality and Upgrades

The system does very well with driving tangible outcomes because the main outcomes are we get our...

Apr 2020
 Helpful

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Manager

ROI / Cost (care and feeding)

If the decision were up to me, I believe I would purchase the system again. I don’t know of anything...

Apr 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

The reporting system has been a little frustrating. Change Healthcare has a reporting system where...

Apr 2020
 Helpful

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Manager

ROI / Cost (care and feeding)

The vendor avoids charging for every little thing. Some things get additional charges, but most of...

Apr 2020
 Helpful

 or  to see details.

Manager

Service and Support

We have not had any issues with the product since the COVID-19 crisis. Assurance Reimbursement...

Apr 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

Assurance Reimbursement Management is part of our long-term plans. I don’t know whether we would...

Apr 2020
 Helpful

 or  to see details.

Manager

Service and Support

Change Healthcare keeps their promises. The only thing I really work through with them is writing...

Apr 2020
 Helpful

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Manager

ROI / Cost (care and feeding)

I can get routines written at no cost. That is part of the program, and Change Healthcare just has a...

Apr 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

When we went live, Change Healthcare sent someone here to help us learn the system. I don’t even...

Apr 2020
 Helpful

 or  to see details.

Manager

Other Observations & Comments

We have not had any ongoing training from Change Healthcare. They have reached out to us with more...

Apr 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

There is always room for improvement with Assurance Reimbursement Management, but it has been...

Apr 2020
 Helpful

 or  to see details.

Manager

Service and Support

I am in awe of how quickly Change Healthcare gets service orders done. I am not involved with any of...

Apr 2020
 Helpful

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Manager

Functionality and Upgrades

I would tell others looking at Assurance Reimbursement Management how much Change Healthcare can do...

Apr 2020
 Helpful

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Director

Relationship

The product is decent. It doesn’t do everything that I want. We host our own servers and do our own...

Apr 2020
 Helpful

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Manager

Relationship

In our experience with the system, it has been sold a number of times, and we have never really...

Apr 2020
 Helpful

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Manager

Service and Support

The customer service used to be worse, but it has gotten better over the years. The new staff...

Apr 2020
 Helpful

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Manager

Service and Support

The vendor has had some brand-new staff members who haven't known the product as well as they should...

Apr 2020
 Helpful

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Manager

Other Observations & Comments

Most reimbursement management products on the market do the same things. The cost is what the...

Apr 2020
 Helpful

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Manager

Functionality and Upgrades

The system is fairly easy to use, but it can be very manual at times. If we ask for a routine that...

Apr 2020
 Helpful

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Manager

Service and Support

Change Healthcare isn’t proactive. In the past, their productivity was much lower, but they still...

Apr 2020
 Helpful

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Manager

Relationship

When I think of a tangible outcome, I think of an outcome from something that I have brought up with...

Apr 2020
 Helpful

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Manager

ROI / Cost (care and feeding)

We had a situation where we needed an update, and Change Healthcare’s lack of timeliness caused...

Apr 2020
 Helpful

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Manager

Relationship

My forecast for Change Healthcare is very good because I am moving all my service lines over to the...

Apr 2020
 Helpful

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Manager

Functionality and Upgrades

Change Healthcare is meeting our needs right now. As far as reporting goes, the vendor has really...

Apr 2020
 Helpful

 or  to see details.

Director

Service and Support

The vendor has supported our organization during COVID-19 by providing us all of the correspondence...

Apr 2020
 Helpful

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Director

Implementation and Training

The vendor sends us the information ahead of time to let us know everything that is included and...

Apr 2020
 Helpful

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Director

Implementation and Training

We do very little with the training. We use what is in the product. But we can do online training....

Apr 2020
 Helpful

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Director

Other Observations & Comments

The most interesting thing about this product is that we can use it in two different ways. We can...

Apr 2020
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Director

Functionality and Upgrades

We didn’t buy the vendor’s analytical tool for all of the reporting. We think that we should be able...

Apr 2020
 Helpful

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