Assurance Reimbursement Management
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Subject Expert
Dustin Cragun
Research Director
Commentary Summary
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User Commentary
I don't feel like Change Healthcare is committed to our success. We are a number and a time line....
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Everything from training to implementation has been a struggle. We are actually challenging the...
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We are not in love with the tool, but we are in love with being able to assess our performance. That...
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It is easy to check the status of our processes in the product. The system is pretty user friendly...
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It is nice to have everything in one spot in Change Healthcare's product. We can pull the remittance...
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I have never received any training from Change Healthcare, but I have called their support people...
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We had a fantastic representative from the vendor, but they left. We were concerned about that...
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With all the bridge routines and the edits that we have been building in the product, the vendor has...
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I want to go to one scrubber for our organization. We work directly with Change Healthcare, and we...
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We have used Assurance Reimbursement Management for so long that it is just familiar to us. I don't...
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I like Change Healthcare. We have representatives who usually respond quickly.
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Assurance Reimbursement Management definitely fills some holes that are left by another system we...
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We had one situation that really exemplifies the new company since Change Healthcare got bought out....
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I like that Assurance Reimbursement Management is very easy to use. The system looks like a claim...
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Change Healthcare has been very proficient at communicating their technology strategy and road map....
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Sometimes we have challenges explaining what specific issues we are having. It can take a long time...
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There were some situations where the vendor's people were egregiously and constantly passive...
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Change Healthcare has the ability to be the best of the best. In my opinion, they were a year ago....
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We have a person from Change Healthcare who works with us, and that person has literally been the...
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Previously, Change Healthcare was one of the best vendors we had ever had. A couple of years ago,...
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One of the implementation employees wasn't as knowledgeable or as helpful as they could have been....
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During our implementation, Change Healthcare would disagree with our decisions because they wanted...
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Change Healthcare's product has strength of reporting, but we didn't get good training on what is...
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When we need support, getting anyone at Change Healthcare to respond and give us answers takes...
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We are looking to replace Change Healthcare because we are not happy with their services or the...
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The vendor continues to put out new features and update things to keep up with regulations. Change...
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There is a cost for the extra service of splitting more things out in terms of remittance...
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We have never had any complaints about Change Healthcare or their product. They have always been...
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In terms of IT, the solution requires little maintenance to stay up and running. I help dig further...
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Change Healthcare gives us some control to make the customizations we want. But Change Healthcare is...
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We lost an account manager from the vendor, and I didn't even know we had a new one. I never knew...
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We had a flat rate that we paid for the product each month.
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Change Healthcare really wanted to train us, but I didn't really need training. I needed the vendor...
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There were bridges that I wanted to have built into the product. Getting that done was so hard that...
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We are going to do an RFP for our EMR, and the Change Healthcare product will be part of the...
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The product is very stable. It is very low maintenance. We just do the upgrades. There is very...
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We don't know the vendor’s vision. We don't have a vendor relationship. They don't meet with us on a...
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I have not been happy with Change Healthcare. Some of our issues were because of our own...
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Change Healthcare does what they claim to do. They get our claims out there. The product is...
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We are looking forward to having better feedback for reporting and for our rejections. Overall,...
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The problem with Change Healthcare’s service is that when we have an issue, we call their support...
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The product works well. I am satisfied with the product now, and I hope I will be satisfied in the future....
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Change Healthcare's service could be more proactive if they communicated and figured out what is...
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In the past, I have sent the vendor emails and never heard back. The vendor gives us the basics...
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I like the productivity information in the product. It basically helps us try to make sure that...
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Every payer has different billing guidelines, and I would expect that if we make changes in our EMR,...
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The firm always wants to add something in terms of cost.
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We meet with Change Healthcare regularly, and I like the fact that those meetings are pretty...
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We only hear from the firm's executives when something is very wrong. It takes a while for the...
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We had some hiccups when we first started with Assurance Reimbursement Management, but we have seen...
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I liked our previous claims product better, but Assurance Reimbursement Management is okay with...
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We switched to Change Healthcare because of the cost of their product. We are getting our money’s...
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I don't use the vendor's web support system, but the few times I have called, the vendor has been...
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I see emails come out about upgrades and different things. I know not to be on the system on certain...
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I would not buy Change Healthcare's clearinghouse again. The biggest thing was that I got no support...
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I like Change Healthcare, but their product is not one I would choose. I would go and see what else...
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The product really hasn't had any upgrades. I know there have been no changes because nothing is different....
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Change Healthcare doesn't avoid charging for every little thing. Their charges are detailed and...
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Sometimes we get into a bit of a battle with Change Healthcare when we get an error that they need...
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The problem with Change Healthcare's implementations is that their employees oftentimes only come...
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Change Healthcare needs more integration expertise because most of the time, the product is an...
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Change Healthcare is fine when it comes to EDI transaction claims. At one point, Change Healthcare...
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As far as Change Healthcare being part of our long-term plans goes, I don't know how hard it would...
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Change Healthcare will send their clients sales representatives and customer service...
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The vendor's core products all work fine, but I am not crazy about their other services.
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Whether I would recommend Change Healthcare's product to a peer is a trick question because Change...
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The product has not evolved. We have asked for some new things that other vendors are starting to...
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In our customer-service relationship with Change Healthcare, we have to chase them down and escalate...
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The product helps us with revenue cycle meetings. Some of the things we try to do with our host...
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Assurance Reimbursement Management has been our solution. It interfaces well with our eligibility...
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Change Healthcare has been awesome. I always say good things about Change Healthcare. We have a...
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Claims are coming through, and the edits and everything are working appropriately. The reimbursement...
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The product is great at reporting, and we can do some customization. We regularly get the scorecards...
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The strength of Change Healthcare is that they are a large player in the market, so they have a lot...
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We wish our account representatives for Assurance Reimbursement Management were more knowledgeable....
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The Optum and Change Healthcare merger makes us nervous due to concerns of the vendors monopolizing...
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Change Healthcare's product is great, but their IT support was lacking during the implementation....
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Change Healthcare did not keep their promises in terms of the timeline for completing the project....
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We have no plans to move away from Assurance Reimbursement Management that we know of. It has worked...
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With Change Healthcare, we have seen better integration with our patient management system, and...
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Whenever we need to make modifications or do anything new with regulations, Change Healthcare is...
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The support team has so much turnover, and they are unresponsive to tickets. The product has very...
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We have a relationship with another vendor who can get us Medicare data quicker than Change...
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Change Healthcare could improve on the commercial side. I would also like them to include some of...
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There are a lot of tools in the market right now, but if I were starting over, Change Healthcare's...
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I haven’t seen a lot of new technology from Change Healthcare except the cloud. From a security...
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We meet with a Change Healthcare representative regularly, and that is a benefit. We are a large...
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Optum has acquired Change Healthcare, and we are still using the same application. We haven't seen a...
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Anytime I have any issues and am not getting results at a customer-service level, I can always reach...
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I wish that Change Healthcare would be a little more on top of the payer bulletins. Recently, there...
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Assurance Reimbursement Management is working well. We haven’t had any issues. The vendor is in the...
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It is pretty easy to put in a service order with Change Healthcare. If I am noticing an issue, they...
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I am noticing we are getting charged for every little thing now, and I don’t remember that being the...
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The vendor is pretty easy to work with for requests for edits or system issues. Change Healthcare...
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I like how easy Assurance Reimbursement Management is for the end users to use. It is an easy system...
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The vendor comes out with new things for us to try, and those things don't always fully work like we...
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The transition to Assurance Reimbursement Management went very poorly for us. It was a debacle....
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We needed the vendor’s leadership to get involved in the conversion. We saw one leader hand the job...
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The training for Assurance Reimbursement Management was lacking. The billers and staff were not...
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Our experience with Assurance Reimbursement Management was not favorable. We were largely just...
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Change Healthcare did not keep all their promises. I would not buy Assurance Reimbursement...
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Change Healthcare was reactive, and they never got themselves into a proactive position. Change...
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I have to push Change Healthcare a bit on new technology. There was something I needed, and I had to...
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We just love the product. It is very easy. New people have to learn the system, but the product is...
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I really don’t work with anyone at Change Healthcare other than to submit routines. The people at...
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I hope the solution is part of our long-term plans. That is my wish since everything is set up so we...
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Anytime that I have submitted a ticket, Change Healthcare's support people have been very timely. I...
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We get great customer service from Change Healthcare. They are quick to get back to us and resolve...
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Things are going well with Change Healthcare. We get great edits. We can also create our own claims...
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I would like Change Healthcare to bill our Medicaid secondaries. We have secondary billing for other...
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Unless there is a major problem that we can’t resolve, our satisfaction with Change Healthcare will...
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I don’t like that Change Healthcare has CPID numbers that replace an electronic ID. It is not hard...
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Change Healthcare told us that they had other clients in our area, so billing Medicaid would not be...
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The majority of the upgrades are handled by our internal IS departments. We have very little...
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We had no training. When the system went live, none of our billers knew anything about it. We had to...
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There are a lot of workarounds that we have to do, and the system is just not very user friendly. A...
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Once we submit a support ticket, it jumps around from person to person until it gets to the correct...
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There are a lot of new regulations that are going to be implemented. We usually don't find out about...
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The vendor definitely doesn't charge for every little thing. We can call and say that we need...
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Change Healthcare has online help, and that is pretty good. We can just point and click, and Change...
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The vendor is great at doing customizations, so if things need to be customized, Change Healthcare...
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Assurance Reimbursement Management isn't where I wanted it to be in terms of the price, so I have...
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Assurance Reimbursement Management is pretty darn good and works on claims through the process.
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I don't make a lot of support calls to Change Healthcare, but the people that do make those calls...
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Change Healthcare is a large company, and they do a good job of handling the number of claims we...
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Using Assurance Reimbursement Management has been a battle. It is starting to work well, but moving...
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We would like enhancements to the product to make things flow easier. The vendor's support is really...
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From a proactive standpoint, the vendor could be setting up more monthly cadence calls with our...
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With Change Healthcare, we have to go through the same person all the time. They escalate things...
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We are unhappy with Change Healthcare's products. We still don't get quick resolutions. We don't get...
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Turning off edits when we need them turned off is pretty difficult. We have kind of given up on...
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Our implementation went very smoothly. Change Healthcare has a great team. Any support on that side...
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There were some add-ons that didn’t work as designed or as the demo stated. There were not as many...
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Change Healthcare keeps up on changes. The system is kind of pricey, but we get what we pay for.
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There is a lot of turnover going on with Change Healthcare, and it is hard for me to train people....
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One of our long-time partners at Change Healthcare has moved around, but they always reach out. They...
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Change Healthcare does free education sessions on what is coming in the future. That education is...
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Assurance Reimbursement Management really hasn't changed much in the last 10 years.
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I don't see Change Healthcare tacking things on, so they avoid charging for every little thing.
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Change Healthcare doesn’t ever tell us when there is a problem going on with the product. We have to...
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Change Healthcare could be more present. We don’t really talk to our representative, but it is easy...
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Normally, Change Healthcare can't provide services unless we contract them because of the nature of...
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Change Healthcare needs to provide notifications about where to find current training because we...
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Our experience with Change Healthcare has been a little difficult this year. We lost our account...
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The last time we negotiated our contract with Change Healthcare, we had a very difficult time. Our...
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The system is definitely user friendly. Change Healthcare does the upgrades for us, and we are happy...
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Change Healthcare has become a large vendor. Unfortunately, many of their services have become à la...
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Change Healthcare is a partner to us, and we really enjoy working with them. I am really excited...
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I would definitely appreciate Change Healthcare doing some up-front work with our issues around...
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I intimately know the people who answer the customer service phone. I love when I get a couple of...
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I wish that everything didn't come at an additional cost. Some of the new things that the vendor...
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The product is a little pricey, but I feel like it is worth it.
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We like how easy the product is to use. It delivers standard KPIs that we don't have to customize...
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We would like more training around the solution's customization. I know that the vendor will do that...
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Change Healthcare does WebEx meetings to show what is on the horizon and what they are working on....
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Through doing some research, we found some different options to increase the functions of the...
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Change Healthcare has different websites that we have to access to in order to set up different...
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Change Healthcare is good at getting our business, signing us up, and explaining everything. Change...
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We had an account representative that I could actually contact, but they dropped off the radar. I...
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The claims are being filed and processed. Nothing is perfect by any means, and there are always...
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With Assurance Reimbursement Management, there has been an issue if we try to correct Medicare...
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If Change Healthcare notices a lot of calls coming in for a certain issue, they send out an email...
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As far as I know, Assurance Reimbursement Management is part of our plans because we have purchased...
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I have an issue with the fact that Change Healthcare has multiple websites and product offerings,...
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Our goal is to stick with Change Healthcare. I have heard that some of our EMR customers bill out of...
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Change Healthcare’s reports within the system are kind of minimal. We don’t have a ton of control...
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Change Healthcare’s implementation is pretty seamless.
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With the way Change Healthcare's support is tiered, when we first get ahold of someone there, that...
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When we got Change Healthcare's software years and years ago, we wanted to be able to group the...
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The main thing that would help our directors, VP, and so forth as well as the managers from Change...
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We really don’t have any complaints with Change Healthcare. When we submit requests for...
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We are looking to implement more automation, and we are evaluating some uses for AI. Change...
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The vendor nickel-and-dimes depending on our request. If we wanted to do some different reporting,...
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The vendor keeps their promises. The vendor may take a longer period of time to satisfy our request,...
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I don’t think we have as much involvement as we did with the previous representative who has moved...
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Assurance Reimbursement Management has become a great product. I have worked with this solution for...
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The vendor responds immediately to our requests. They are extremely responsive because they know...
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Real-time eligibility has been a big problem for us with Change Healthcare. The system runs through...
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Change Healthcare is working out well for us. They keep our A/R days down and work hard to get our...
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