
Commentary Summary
if you don't have a login, getting started is easy.
User Commentary
Relationship, Product
Every day, there are a bunch of claims that come into the system with a red error indicator that...
Login or Create an Account to see details.
Relationship
The vendor doesn't keep in contact. Their representatives never reach out to see whether we need...
Login or Create an Account to see details.
Product, Value
Change Healthcare's product is a waste of money, energy, and time, but it is better than not having...
Login or Create an Account to see details.
Relationship, Product
Most of the time, when we run reports in the system, we receive errors about the data. Since the...
Login or Create an Account to see details.
Culture
Having the solution is better than not having a remittance manager. However, when the vendor isn't...
Login or Create an Account to see details.
Value
Change Healthcare, without notifying us, has begun doing overage charges every month.
Login or Create an Account to see details.
Culture, Relationship
Change Healthcare doesn't keep up with the times. They don't keep up with their payer relationships....
Login or Create an Account to see details.
Relationship
We have been with Change Healthcare for many years, and we have seen at least a dozen mergers. I...
Login or Create an Account to see details.
Operations
Change Healthcare isn't great at communicating effectively. They did a lot of training in the box,...
Login or Create an Account to see details.
Relationship
When we tell the vendor our problems, they try to work on a solution for us.
Login or Create an Account to see details.
Culture, Relationship
The vendor says that their normal business model is having a customer put in a ticket and wait one...
Login or Create an Account to see details.
Culture, Value
Part of Change Healthcare's business model is that they charge us a lot. We understand that they are...
Login or Create an Account to see details.
Relationship
Change Healthcare isn't the best with customer service. When we open up tickets, we only get answers...
Login or Create an Account to see details.
Value
Change Healthcare is the largest claims processor, so they probably have 90% of the market. Our...
Login or Create an Account to see details.
Loyalty
Change Healthcare's product is pretty seamless. It is an attractive product, and we have always done...
Login or Create an Account to see details.
Culture
Change Healthcare told us about some reports that they wanted to give us as part of the package we...
Login or Create an Account to see details.
Relationship
The general customer service at Change Healthcare is very good. We have a lot of good conversations...
Login or Create an Account to see details.
Culture, Value
With the contract the vendor sent us, they are charging for more things. But overall, I don't think...
Login or Create an Account to see details.
Operations
We have had more training this year from Change Healthcare, and they have provided access to a...
Login or Create an Account to see details.
Culture, Relationship
Over the years, we didn't really know who our representative at Change Healthcare was for a lot of...
Login or Create an Account to see details.
Culture, Relationship
Since Optum has taken over Change Healthcare, the vendor has been in disarray. I think that they are...
Login or Create an Account to see details.
Loyalty
We are considering going out to the market to replace Change Healthcare's system. We hear that there...
Login or Create an Account to see details.
Loyalty
One of the main reasons that we decided to move forward with the product was the reconciliation...
Login or Create an Account to see details.
Culture, Relationship
When we opened tickets with the vendor to tell them about an issue, we got online together, and the...
Login or Create an Account to see details.
Product
The platform is basic. I don't really think there is anything outstanding. The system works in that...
Login or Create an Account to see details.
Relationship
We get automated emails to tell us whether there are issues. There was an issue that actually...
Login or Create an Account to see details.
Loyalty, Value
We are not in a position to be looking at other platforms, but we could make an argument to show how...
Login or Create an Account to see details.
Product
Change Healthcare’s payer enrollment and enrollments for eligibility are very cumbersome. Everything...
Login or Create an Account to see details.
Product
We have the 277s in the solution, but the 277s aren’t convertible. The solution doesn’t go out and...
Login or Create an Account to see details.
Relationship
Change Healthcare’s support framework is not exceptional or even up to par. I do not see very good...
Login or Create an Account to see details.
Product
Assurance Reimbursement Management has been easy to use and maintain. There is not a whole lot of...
Login or Create an Account to see details.
Relationship, Product
As far as reporting goes, Change Healthcare either gives us a summary or way too much data. It would...
Login or Create an Account to see details.
Product
Assurance Reimbursement Management is supported pretty well. We get a lot from Change Healthcare.
Login or Create an Account to see details.
Product
We get our 835 form with Assurance Reimbursement Management, and the system works with most payers....
Login or Create an Account to see details.
Culture, Value
Change Healthcare has a huge impact on our organization, but their fees can seem exorbitant...
Login or Create an Account to see details.
Product
We really like Assurance Reimbursement Management. It is fairly easy to use with regard to getting...
Login or Create an Account to see details.
Operations
We have had some ongoing training from the vendor. They always want to do things at a super high...
Login or Create an Account to see details.
Product
The vendor’s upgrades have not hindered any of us, so the vendor has been perfect in that area. We...
Login or Create an Account to see details.
Product
If I transfer payments and then think I missed something, I can go back and look at the archived...
Login or Create an Account to see details.
Relationship
If I have a question or concern, I can call, and somebody will answer, walk me through things, and...
Login or Create an Account to see details.
Relationship
We meet with Change Healthcare on a regular basis, and they do a good job of supporting us.
Login or Create an Account to see details.
Product
From a reporting standpoint, I think Assurance Reimbursement Management is lacking. The vendor could...
Login or Create an Account to see details.
Product
Assurance Reimbursement Management is pretty intuitive. The solution is fairly easy for our billers.
Login or Create an Account to see details.
Loyalty
We are moving away from Change Healthcare, not necessarily because we are unhappy with them. We are...
Login or Create an Account to see details.
Product, Value
Our ability to get a clean claims rate with Change Healthcare's product is somewhat at a...
Login or Create an Account to see details.
Product
I think there are solutions that better integrate with our EMR than Assurance Reimbursement Management....
Login or Create an Account to see details.
Relationship
One thing that has been a challenge with Change Healthcare is the change in staffing. We have had...
Login or Create an Account to see details.
Product
Assurance Reimbursement Management is a very powerful product. And Change Healthcare does daily...
Login or Create an Account to see details.
Loyalty, Relationship
One thing that really went well with Change Healthcare was they did a total assessment of all of our...
Login or Create an Account to see details.
Relationship
Change Healthcare’s support team has been really terrific. They are really great about responding to...
Login or Create an Account to see details.
Operations
For implementation, Change Healthcare provides the Change Healthcare Community board with release...
Login or Create an Account to see details.
Operations
Change Healthcare does well with both the initial and ongoing training. They provide regular...
Login or Create an Account to see details.
Relationship
Overall, if we call the customer service people, they are usually able to answer. I had a couple of...
Login or Create an Account to see details.
Product, Value
Assurance Reimbursement Management has been a good product so far. It is a friendly service to use....
Login or Create an Account to see details.
Operations, Product
The system is really easy to use, but I have seen some other products that make the system easier to...
Login or Create an Account to see details.
Relationship, Product
We have noticed in the past few months that there have been several delays for claims transmissions...
Login or Create an Account to see details.
Operations
The initial implementation was great, but when we implemented a new feature, we had to get a senior...
Login or Create an Account to see details.
Relationship
Things were going well with Change Healthcare, but we have been starting to have some issues with...
Login or Create an Account to see details.
Culture, Relationship
Our Change Healthcare account representative is very good at keeping us in the loop and reaching out...
Login or Create an Account to see details.
Product
Overall, Assurance Reimbursement Management is a good product and is easy to use. Change Healthcare...
Login or Create an Account to see details.
Loyalty, Relationship
As far as claim submissions and remittance returns go, Change Healthcare is generally reliable, but...
Login or Create an Account to see details.
Relationship
I don't have any issues with the vendor's support. Working with the vendor's support people is...
Login or Create an Account to see details.
Relationship, Operations
Change Healthcare used to hold regional trainings and meetings. However, they haven't done those in...
Login or Create an Account to see details.
Relationship
When Change Healthcare acquired the solution, we went through a couple of years where we really...
Login or Create an Account to see details.
Relationship
Change Healthcare is amazing at communicating with some of our other vendors and improving things....
Login or Create an Account to see details.
Operations
A lot of the time, it seems like Change Healthcare wants to train the trainer. I don't like that...
Login or Create an Account to see details.
Operations, Product
Sometimes, the solution has too many abilities, especially with its reporting. Its reporting is...
Login or Create an Account to see details.
Operations
The vendor provides training. On a regular basis, they offer different things for training. The...
Login or Create an Account to see details.
Value
The vendor doesn’t charge for every little thing, although they want to charge for a lot of...
Login or Create an Account to see details.
Culture
The vendor will sometimes introduce products that we will try to be a part of, but the products are...
Login or Create an Account to see details.
Product
New staff members pick up on the product pretty quickly. The vendor is doing well in terms of making...
Login or Create an Account to see details.
Relationship
If we ask for help from the vendor, they help us, but they are not right there like they used to be.
Login or Create an Account to see details.
Relationship
The vendor gives us the ability to share information and be in touch with other users to help solve...
Login or Create an Account to see details.
Relationship
I wish the vendor would be a little quicker to identify or communicate issues. When there are system...
Login or Create an Account to see details.
Product
The system had some interfacing struggles with our previous EMR. I can't say for sure whether those...
Login or Create an Account to see details.
Loyalty, Product
There are a lot of great things about the system. We are confident that we are using everything in...
Login or Create an Account to see details.
Loyalty, Product
I am impatient when it comes to new technology. I wish that we were getting new technology a little...
Login or Create an Account to see details.
Product
Our billing department uses Assurance Reimbursement Management every day, and they like the product....
Login or Create an Account to see details.
Operations
I don’t know that our staff has mastered Assurance Reimbursement Management 100%. There are still...
Login or Create an Account to see details.
Operations, Product
We see the benefits of using Change Healthcare's product. The product provides a lot of help for the...
Login or Create an Account to see details.
Operations
On a regular basis, we get emails from the vendor for different webinars and training. The vendor is...
Login or Create an Account to see details.
Relationship
When we open a ticket with Change Healthcare, the vendor gets back to us very quickly. We understand...
Login or Create an Account to see details.
Relationship, Product
The biggest strengths of the product are in its core RelayHealth roots. RelayHealth had a great...
Login or Create an Account to see details.
Product
The product is a reliable system. The vendor has done some work to migrate the product to AWS, and...
Login or Create an Account to see details.
Relationship, Product
We need reimbursement management and denial management implementation of new technology. We want the...
Login or Create an Account to see details.
Product
We would like to see some additional functionalities in Assurance Reimbursement Management. We want...
Login or Create an Account to see details.
Relationship
For the most part, the people we call are good, at least the ones that have been there for a while....
Login or Create an Account to see details.
Relationship
My pet peeve is the vendor’s communication. I don't want to be blasted with all kinds of spam every...
Login or Create an Account to see details.
Relationship
When the company was RelayHealth a long time ago, they had some very good people, and things are...
Login or Create an Account to see details.
Loyalty, Product
The product works for our purpose, but the vendor could do better around the way they are lagging in...
Login or Create an Account to see details.
Relationship
Once people become clients of Change Healthcare, they are just clients and are no longer people that...
Login or Create an Account to see details.
Relationship, Product
Change Healthcare does a good job of allowing us to bridge our product with other systems. In other...
Login or Create an Account to see details.
Relationship, Product
The core product is a traditional clearinghouse, and it does a very good job. The support we get is...
Login or Create an Account to see details.
Product
Assurance Reimbursement Management is great, but there is very minimal reporting. The vendor offers...
Login or Create an Account to see details.
Operations
Change Healthcare’s training has gone down in quality. Change Healthcare does a lot of training...
Login or Create an Account to see details.
Relationship
The integration is finicky, but Change Healthcare is very willing to sit on the phone with us and...
Login or Create an Account to see details.
Relationship
The vendor used to be better about sending us emails and telling us responses might be delayed....
Login or Create an Account to see details.
Loyalty
When we selected Change Healthcare, they were the best on the market. If I were to choose a vendor...
Login or Create an Account to see details.
Relationship
Change Healthcare has turned things around with us. The vendor had no idea what struggles we were...
Login or Create an Account to see details.
Culture, Loyalty, Relationship
We are having a conversation with Change Healthcare to see what opportunities they have on their...
Login or Create an Account to see details.
Loyalty
I worry in the long term about Change Healthcare now that they are part of Optum. When a vendor...
Login or Create an Account to see details.
Culture, Relationship
Change Healthcare keeps all their promises to us, but getting to the right person can take a while.
Login or Create an Account to see details.
Loyalty
From a platform standpoint, Change Healthcare's product seems to be the same as our old product in...
Login or Create an Account to see details.
Relationship
I wouldn't categorize Change Healthcare as a cutting-edge vendor. Instead, I would say that they are...
Login or Create an Account to see details.
Relationship
We have had some issues due to the turnover of our assigned representative from the vendor. Our...
Login or Create an Account to see details.
Relationship
In my experience, Change Healthcare has been responsive. The vendor does a good job from a support standpoint....
Login or Create an Account to see details.
Relationship
Change Healthcare is not very proactive. We are the ones who identify issues and escalate things to...
Login or Create an Account to see details.
Operations
Change Healthcare does a fairly good job with their implementations, especially recently. Change...
Login or Create an Account to see details.
Relationship
Change Healthcare has been so focused on their internal growth that they have lost sight of their...
Login or Create an Account to see details.
Loyalty
We are contractually obligated to Change Healthcare, and if they continue to improve as they have...
Login or Create an Account to see details.
Relationship
The middle managers dedicated to us are awesome. I can text those individuals at any hour, and as...
Login or Create an Account to see details.
Relationship
Change Healthcare’s service is proactive. They alert us right away if files haven't been transmitted...
Login or Create an Account to see details.
Culture, Value
Change Healthcare changed how they charge for price transparency. When we first did this process a...
Login or Create an Account to see details.
Product
My billers like Change Healthcare and their edits because they will direct us right to the LCDs for...
Login or Create an Account to see details.
Operations
Change Healthcare’s training is there if someone has the time to use it, but I have never really...
Login or Create an Account to see details.
Featured Reports
Preferences