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Assurance Reimbursement Management Comments
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Subject Expert
Commentary Summary
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User Commentary
Analyst/Coordinator
The vendor could be more involved and make themselves more available to get ahold of. I can get...
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Manager
Change Healthcare is very proactive. Usually, if we put a ticket in, our issue is resolved within 24...
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Manager
There are a couple of things that I can’t get the product to do. But it is not a huge deal. We can...
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VP/Other Executive
Our representative takes care of our needs and is receptive. Anytime I reach out, our representative...
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VP/Other Executive
Assurance Reimbursement Management is very customer friendly and easy to navigate.
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VP/Other Executive
Additional training is necessary, and that is where the vendor nickel-and-dimes. I would like to see...
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Analyst/Coordinator
Assurance Reimbursement Management sends a response instantly if a claim has been sent, and the very...
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Analyst/Coordinator
It would be good if Change Healthcare could increase the list of payers that we could send claims to...
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Analyst/Coordinator
Change Healthcare is trying to keep up with the times. When COVID-19 hit, that set a lot of people...
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Manager
We are looking at what our options are. The system that we are on has been sunsetted. We have...
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Manager
We don't have analytics reporting available. We would have to buy another module for that. If we...
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Manager
The vendor is trying to do attachments for all payers. Currently, we are only doing workers' comp...
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Manager
We had a great account manager when we first went to the product. That person has since left the...
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Analyst/Coordinator
When a service order has to go to tier two, we feel like everything that was documented by or...
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Analyst/Coordinator
We have to work with another group of folks to shepherd the electronic payer enrollments. Those are...
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Analyst/Coordinator
Change Healthcare asks us what our experience has been, and we tell them. They could take our...
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Manager
This system is all I know, but I like it and would purchase it again. For the most part, it does...
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Manager
Change Healthcare is hard to engage and follow through with. We have been trying to get a system up...
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Manager
Change Healthcare doesn't provide much training. If they do provide training, there is no follow-up...
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Manager
I have high hopes for next year and our new representative. Overall, I enjoy the product, but it is...
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VP/Other Executive
We recently had some issues around a certain area, and that affected all of our services. We get...
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VP/Other Executive
With a certain issue, we are trying to figure out whether we are duplicating efforts between the...
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VP/Other Executive
Change Healthcare gets folks involved when they need to, but they don't routinely involve people.
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VP/Other Executive
We live in an electronic world, so we expect to be able to submit everything electronically. But we...
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VP/Other Executive
Change Healthcare has nickel-and-dimed us in the past. We have had to play hardball with them. The...
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Director
Assurance Reimbursement Management works. I have concerns with the professional and physician...
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Manager
I had a recent engagement with Change Healthcare where they did attempt to nickel-and-dime us for...
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Manager
Our satisfaction with Change Healthcare could be improved with some additional ongoing training or...
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Manager
Assurance Reimbursement Management’s user interface is built well for its intention and the need...
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Director
The system is very easy to maintain. I don't need a whole lot of involvement from our IT shop. I can...
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Director
Our reimbursement structure is very simplified. We found out that our host system has upgraded their...
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Director
I would never recommend the vendor to anyone. Their leadership people aren't involved at all. They...
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Director
Change Healthcare nickel-and-dimes us for everything. They even bill us for applications that we...
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Director
Our end users are not using the tools directly. Those are in the system, so they just see things put...
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Director
The product is very intuitive. It is even easy for new staff members to use. The product has...
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Director
I can get some support online. Problems are usually resolved within a few days. The support from...
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Director
The only issue I have with the product is that the enrollment process for ERAs is cumbersome. The...
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Director
Change Healthcare once gave us a free trial for a new product, and they have given us lower prices...
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Director
On our claims, the vendor was able to reduce the amount of work that the staff members were doing,...
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Director
The vendor charged us for every little thing, but the product was in line with all the other...
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Director
There was no good hands-on training. That was because the vendor's team was split. The vendor should...
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VP/Other Executive
Change Healthcare has a very antiquated platform. They have been promising upgrades to the...
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VP/Other Executive
Change Healthcare nickel-and-dimes us and has a bureaucratic organization. We generally only hear...
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VP/Other Executive
Obviously, submitting claims is key for our cash flow, so the product is good. Otherwise, we would...
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VP/Other Executive
Change Healthcare hasn't been able to deploy the product for different browsers. Assurance...
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Director
During the contracting and implementation, we needed to escalate up to a CEO, and we were getting...
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Manager
One of the things we like about the system is that we can create our own queues here in the business...
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Manager
We really don't need Change Healthcare all that much for support, but in those rare instances when...
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Manager
I like everything about Change Healthcare. It is really nice that they are on top of the payer...
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Manager
Due to some reorganization within our facility, we have been asked to look at other vendors. We are...
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Manager
The executive team has been involved many times.
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Manager
It is really nice that my claims in the product are specific to my tax ID and physician offices....
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Manager
It is a good thing that we aren't too dependent on the executives. We lost our account...
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Manager
We anticipate for the vendor to be good in a year from now and to fix our issues and then go on with...
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Manager
I know Change Healthcare has some other products, but we are sticking with Assurance Reimbursement...
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Manager
The system is very user friendly. Other than the two issues we are currently having with the vendor...
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Director
There have been other vendors who have approached us that we haven't really entertained. We are...
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Director
We have a base rate, and then if we go above the transaction, Change Healthcare charges us for that....
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Director
On the back end, the claims are pretty good. Sometimes we have issues with the payers' edits or the...
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Director
I hear that other vendors go through the same things that Change Healthcare does for a lesser price....
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Manager
I don’t foresee any changes with Change Healthcare. We are pretty satisfied with them overall. We...
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Manager
Our staff didn’t get good training during the implementation. I don’t know whether that was how the...
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Manager
My only issue with Change Healthcare is that we have to hound them to get information from them. We...
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Manager
The system still drives our results simply because it is a little bit better than what we had...
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Manager
I would tell others that the system is easy to move around and that it has a clear format. Change...
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Director
We have had our ups and downs with Change Healthcare. I am not happy with the way they bundle some...
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Director
Things have gotten better with Change Healthcare, but I am not 100% satisfied with them. Part of the...
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Director
Change Healthcare just went through an upgrade; their entire support process has changed. It is too...
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Manager
Change Healthcare’s customer service and their resolution of any issues that we may come across are...
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Manager
We are not using many of Change Healthcare’s analytics. As far as advancing their product goes, they...
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Manager
End users aren’t really getting into the system, but it is a pretty intuitive system.
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Manager
We are getting the claims out, so the Assurance product is bringing money in. That is a tangible outcome....
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Director
We have had some challenges with the product, but overall, the staff does like it. Change...
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Director
When I came to the facility many years ago, the vendor was doing such a lousy job that I made a...
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Analyst/Coordinator
It is easy to work with Change Healthcare and to write bridge routines if I need to. The system is...
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Director
We have had some issues with Change Healthcare in which they have taken very little responsibility....
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Director
My billing supervisor is happy with the bill scrubber from Change Healthcare. We are stuck on a very...
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Director
When tickets are submitted online to Change Healthcare, our billing supervisor gets pretty good...
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Director
The frontline support people at Change Healthcare often have to pull in higher-level support people...
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Manager
Our experience with the solution has been pretty good. We are now on the cloud version of the...
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Manager
Implementing this solution took a lot of effort, but we expected that because we were changing...
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Manager
We like the solution. It is very efficient, and we have had minimal issues with technology or...
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Manager
It would be nice if Change Healthcare integrated more. If there is something that we need, we have...
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Director
There are things that we get positive feedback on. The user interface is pretty easy to work with. I...
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Director
With Change Healthcare’s clearinghouse, I would definitely like to see an improvement in the...
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Director
From a contracting perspective, Change Healthcare sure could simplify or at least clarify what is...
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Director
We can get the same types of services from another clearinghouse for significantly cheaper than what...
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Director
It seems like we are constantly getting fees for things that we didn’t know could have fees. In the...
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Director
The vendor nickel-and-dimes depending on what we are getting. If we were doing a bridge routine for...
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CIO
Assurance Reimbursement Management is the old RelayHealth suite of products. It is a solid suite of...
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CIO
During the COVID-19 crisis, I haven't had anybody specifically reach out to me from Change...
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CIO
Healthcare is a small, incestuous kind of industry. I think what has been noticeably lacking on the...
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Director
Change Healthcare's technology works fine. From the perspective of customer client satisfaction,...
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Director
We haven't seen any benefit from the connection to other payers yet. When we look at payer denials...
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Manager
The vendor has reached out to make sure the business is running. They make sure our everyday...
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Manager
If the decision were up to me, I would purchase the system again. The vendor has definitely helped...
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Manager
The vendor always reaches out with training opportunities. A lot of vendors now do online things,...
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Manager
I don't think we have had an issue with the vendor's ongoing support. If there is some type of phone...
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Director
Change Healthcare is pretty fluid on the provider side. The vendor probably has one of the largest...
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Director
Change Healthcare is a large vendor, and that impacts a vendor's ability to make changes and keep...
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Director
The only time we would get nickel-and-dimed would be if we went over the cap amounts. That is built...
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Director
The only improvement I would like to see is tighter integration with our EMR. The Change Healthcare...
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Director
I have never really seen executives from Change Healthcare, but our sales team and our support team...
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VP/Other Executive
We have a very old product doing our government claims, and we want to get rid of it. We are pushing...
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VP/Other Executive
Change Healthcare has been a great partner. They work with the director of our business office on a...
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VP/Other Executive
Our relationship with our local people from Change Healthcare is that of partners. But our...
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Manager
Change Healthcare didn’t really train us. We already knew what we were doing. There have been...
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Manager
What Change Healthcare does exceedingly well is scrubbing our claims. They are very good about the...
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Manager
We haven’t had any problems whatsoever. Change Healthcare works with us if we have an issue. We have...
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Manager
Change Healthcare avoids charging for every little thing. We have a set fee. I think the product...
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Manager
Change Healthcare has done upgrades, and we haven't had any issues. The upgrades are very easy, and...
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Manager
I don't have any problems with the vendor’s support. The support people are competent and helpful....
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Manager
We looked at other products at one point, but we stayed with Change Healthcare. We just wanted to...
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Manager
The product integrates, and the integration is good. The ease of use is good, so there are no...
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Analyst/Coordinator
Change Healthcare doesn't charge us for every little thing. I know this because we have another...
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Analyst/Coordinator
Some of our end users feel that this product doesn't provide enough information. I think the cash...
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Analyst/Coordinator
Our end users seem to be fairly comfortable with this product. The product's functionality is based...
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Analyst/Coordinator
Change Healthcare provides attachments to their technology. They provide good customer service as...
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Analyst/Coordinator
Our Change Healthcare account executive was very busy prior to COVID-19. This individual has...
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Analyst/Coordinator
I have heard that the contracting process with Change Healthcare was very painful. It was difficult...
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Analyst/Coordinator
During the COVID-19 pandemic, I noticed that Change Healthcare really looks at accounts payable....
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Director
Change Healthcare has always been proactive about letting us know what is happening when there is an...
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Director
Change Healthcare offers a lot of training. The training they offered us was good. Change Healthcare...
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Analyst/Coordinator
Change Healthcare's Assurance Reimbursement Management software is awesome. The vendor upgrades the...
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Analyst/Coordinator
If I have an issue with the system and I call the vendor's support, the issue will get taken care...
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Analyst/Coordinator
Change Healthcare has been active during the COVID-19 crisis. They have done a lot of work to make...
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Analyst/Coordinator
The integration with this solution requires a lot of files to be delivered back and forth. The...
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VP/Other Executive
The technology is good; the tools are well developed. Change Healthcare is geared toward integration...
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VP/Other Executive
Change Healthcare needs to improve on a leadership level. The executives are very reactive. We don't...
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VP/Other Executive
For the most part, we have agreed to all the charges we have gotten. Change Healthcare doesn't...
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VP/Other Executive
Change Healthcare could offer more training. The only time we see any semblance of training is...
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Director
I am absolutely happy with Change Healthcare. When we changed EMR systems, we also changed our...
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Director
There are a few people who I feel connected to at Change Healthcare, but there has been a lot of...
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Director
Change Healthcare offers some attachments. The problem is that most of the payers don't do...
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Director
Change Healthcare is very supportive. They react to our requests and anything that we may need. They...
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