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User Commentary

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Director

The product is very intuitive. It is even easy for new staff members to use. The product has...

Mar 2021
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Director

I can get some support online. Problems are usually resolved within a few days. The support from...

Mar 2021
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Director

The only issue I have with the product is that the enrollment process for ERAs is cumbersome. The...

Mar 2021
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Director

Change Healthcare once gave us a free trial for a new product, and they have given us lower prices...

Mar 2021
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Director

On our claims, the vendor was able to reduce the amount of work that the staff members were doing,...

Mar 2021
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Director

The vendor charged us for every little thing, but the product was in line with all the other...

Mar 2021
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Director

There was no good hands-on training. That was because the vendor's team was split. The vendor should...

Mar 2021
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VP/Other Executive

Change Healthcare has a very antiquated platform. They have been promising upgrades to the...

Mar 2021
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VP/Other Executive

Change Healthcare nickel-and-dimes us and has a bureaucratic organization. We generally only hear...

Mar 2021
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VP/Other Executive

Obviously, submitting claims is key for our cash flow, so the product is good. Otherwise, we would...

Mar 2021
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VP/Other Executive

Change Healthcare hasn't been able to deploy the product for different browsers. Assurance...

Mar 2021
(0)
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Director

During the contracting and implementation, we needed to escalate up to a CEO, and we were getting...

Mar 2021
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Manager

One of the things we like about the system is that we can create our own queues here in the business...

Feb 2021
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Manager

We really don't need Change Healthcare all that much for support, but in those rare instances when...

Feb 2021
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Manager

I like everything about Change Healthcare. It is really nice that they are on top of the payer...

Feb 2021
(0)
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Manager

Due to some reorganization within our facility, we have been asked to look at other vendors. We are...

Feb 2021
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Manager

The executive team has been involved many times.

Feb 2021
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Manager

It is really nice that my claims in the product are specific to my tax ID and physician offices....

Feb 2021
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Manager

It is a good thing that we aren't too dependent on the executives. We lost our account...

Feb 2021
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Manager

We anticipate for the vendor to be good in a year from now and to fix our issues and then go on with...

Feb 2021
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Manager

I know Change Healthcare has some other products, but we are sticking with Assurance Reimbursement...

Feb 2021
(0)
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Manager

The system is very user friendly. Other than the two issues we are currently having with the vendor...

Feb 2021
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Director

There have been other vendors who have approached us that we haven't really entertained. We are...

Feb 2021
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Director

We have a base rate, and then if we go above the transaction, Change Healthcare charges us for that....

Feb 2021
(0)
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Director

On the back end, the claims are pretty good. Sometimes we have issues with the payers' edits or the...

Feb 2021
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Director

I hear that other vendors go through the same things that Change Healthcare does for a lesser price....

Feb 2021
(0)
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Manager

I don’t foresee any changes with Change Healthcare. We are pretty satisfied with them overall. We...

Feb 2021
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Manager

Our staff didn’t get good training during the implementation. I don’t know whether that was how the...

Feb 2021
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Manager

My only issue with Change Healthcare is that we have to hound them to get information from them. We...

Feb 2021
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Manager

The system still drives our results simply because it is a little bit better than what we had...

Feb 2021
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Manager

I would tell others that the system is easy to move around and that it has a clear format. Change...

Feb 2021
(0)
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Director

We have had our ups and downs with Change Healthcare. I am not happy with the way they bundle some...

Feb 2021
(0)
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Director

Things have gotten better with Change Healthcare, but I am not 100% satisfied with them. Part of the...

Feb 2021
(0)
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Director

Change Healthcare just went through an upgrade; their entire support process has changed. It is too...

Feb 2021
(0)
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Manager

Change Healthcare’s customer service and their resolution of any issues that we may come across are...

Jan 2021
(0)
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Manager

We are not using many of Change Healthcare’s analytics. As far as advancing their product goes, they...

Jan 2021
(0)
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Manager

End users aren’t really getting into the system, but it is a pretty intuitive system.

Jan 2021
(0)
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Manager

We are getting the claims out, so the Assurance product is bringing money in. That is a tangible outcome....

Jan 2021
(0)
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Director

We have had some challenges with the product, but overall, the staff does like it. Change...

Jan 2021
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Director

When I came to the facility many years ago, the vendor was doing such a lousy job that I made a...

Jan 2021
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Analyst/Coordinator

It is easy to work with Change Healthcare and to write bridge routines if I need to. The system is...

Jan 2021
(0)
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Director

We have had some issues with Change Healthcare in which they have taken very little responsibility....

Jan 2021
(0)
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Director

My billing supervisor is happy with the bill scrubber from Change Healthcare. We are stuck on a very...

Jan 2021
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Director

When tickets are submitted online to Change Healthcare, our billing supervisor gets pretty good...

Jan 2021
(0)
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Director

The frontline support people at Change Healthcare often have to pull in higher-level support people...

Jan 2021
(0)
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Manager

Our experience with the solution has been pretty good. We are now on the cloud version of the...

Jan 2021
(0)
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Manager

Implementing this solution took a lot of effort, but we expected that because we were changing...

Jan 2021
(0)
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Manager

We like the solution. It is very efficient, and we have had minimal issues with technology or...

Jan 2021
(0)
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Manager

It would be nice if Change Healthcare integrated more. If there is something that we need, we have...

Jan 2021
(0)
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Director

There are things that we get positive feedback on. The user interface is pretty easy to work with. I...

Dec 2020
(0)
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Director

With Change Healthcare’s clearinghouse, I would definitely like to see an improvement in the...

Dec 2020
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Director

From a contracting perspective, Change Healthcare sure could simplify or at least clarify what is...

Dec 2020
(0)
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Director

We can get the same types of services from another clearinghouse for significantly cheaper than what...

Dec 2020
(0)
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Director

It seems like we are constantly getting fees for things that we didn’t know could have fees. In the...

Dec 2020
(0)
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Director

The vendor nickel-and-dimes depending on what we are getting. If we were doing a bridge routine for...

Dec 2020
(0)
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CIO

Assurance Reimbursement Management is the old RelayHealth suite of products. It is a solid suite of...

Dec 2020
(0)
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CIO

During the COVID-19 crisis, I haven't had anybody specifically reach out to me from Change...

Dec 2020
(0)
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CIO

Healthcare is a small, incestuous kind of industry. I think what has been noticeably lacking on the...

Dec 2020
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Director

Change Healthcare's technology works fine. From the perspective of customer client satisfaction,...

Dec 2020
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Director

We haven't seen any benefit from the connection to other payers yet. When we look at payer denials...

Dec 2020
(0)
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Manager

The vendor has reached out to make sure the business is running. They make sure our everyday...

Dec 2020
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Manager

If the decision were up to me, I would purchase the system again. The vendor has definitely helped...

Dec 2020
(0)
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Manager

The vendor always reaches out with training opportunities. A lot of vendors now do online things,...

Dec 2020
(0)
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Manager

I don't think we have had an issue with the vendor's ongoing support. If there is some type of phone...

Dec 2020
(0)
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Director

Change Healthcare is pretty fluid on the provider side. The vendor probably has one of the largest...

Nov 2020
(0)
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Director

Change Healthcare is a large vendor, and that impacts a vendor's ability to make changes and keep...

Nov 2020
(0)
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Director

The only time we would get nickel-and-dimed would be if we went over the cap amounts. That is built...

Nov 2020
(0)
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Director

The only improvement I would like to see is tighter integration with our EMR. The Change Healthcare...

Nov 2020
(0)
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Director

I have never really seen executives from Change Healthcare, but our sales team and our support team...

Nov 2020
(0)
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VP/Other Executive

We have a very old product doing our government claims, and we want to get rid of it. We are pushing...

Nov 2020
(0)
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VP/Other Executive

Change Healthcare has been a great partner. They work with the director of our business office on a...

Nov 2020
(0)
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VP/Other Executive

Our relationship with our local people from Change Healthcare is that of partners. But our...

Nov 2020
(0)
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Manager

Change Healthcare didn’t really train us. We already knew what we were doing. There have been...

Nov 2020
(0)
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Manager

What Change Healthcare does exceedingly well is scrubbing our claims. They are very good about the...

Nov 2020
(0)
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Manager

We haven’t had any problems whatsoever. Change Healthcare works with us if we have an issue. We have...

Nov 2020
(0)
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Manager

Change Healthcare avoids charging for every little thing. We have a set fee. I think the product...

Nov 2020
(0)
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Manager

Change Healthcare has done upgrades, and we haven't had any issues. The upgrades are very easy, and...

Nov 2020
(0)
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Manager

I don't have any problems with the vendor’s support. The support people are competent and helpful....

Nov 2020
(0)
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Manager

We looked at other products at one point, but we stayed with Change Healthcare. We just wanted to...

Nov 2020
(0)
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Manager

The product integrates, and the integration is good. The ease of use is good, so there are no...

Nov 2020
(0)
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Analyst/Coordinator

Change Healthcare doesn't charge us for every little thing. I know this because we have another...

Nov 2020
(0)
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Analyst/Coordinator

Some of our end users feel that this product doesn't provide enough information. I think the cash...

Nov 2020
(0)
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Analyst/Coordinator

Our end users seem to be fairly comfortable with this product. The product's functionality is based...

Nov 2020
(0)
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Analyst/Coordinator

Change Healthcare provides attachments to their technology. They provide good customer service as...

Nov 2020
(0)
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Analyst/Coordinator

Our Change Healthcare account executive was very busy prior to COVID-19. This individual has...

Nov 2020
(0)
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Analyst/Coordinator

I have heard that the contracting process with Change Healthcare was very painful. It was difficult...

Nov 2020
(0)
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Analyst/Coordinator

During the COVID-19 pandemic, I noticed that Change Healthcare really looks at accounts payable....

Nov 2020
(0)
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Director

Change Healthcare has always been proactive about letting us know what is happening when there is an...

Oct 2020
(0)
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Director

Change Healthcare offers a lot of training. The training they offered us was good. Change Healthcare...

Oct 2020
(0)
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Analyst/Coordinator

Change Healthcare's Assurance Reimbursement Management software is awesome. The vendor upgrades the...

Oct 2020
(0)
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Analyst/Coordinator

If I have an issue with the system and I call the vendor's support, the issue will get taken care...

Oct 2020
(0)
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Analyst/Coordinator

Change Healthcare has been active during the COVID-19 crisis. They have done a lot of work to make...

Oct 2020
(0)
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Analyst/Coordinator

The integration with this solution requires a lot of files to be delivered back and forth. The...

Oct 2020
(0)
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VP/Other Executive

The technology is good; the tools are well developed. Change Healthcare is geared toward integration...

Oct 2020
(0)
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VP/Other Executive

Change Healthcare needs to improve on a leadership level. The executives are very reactive. We don't...

Oct 2020
(0)
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VP/Other Executive

For the most part, we have agreed to all the charges we have gotten. Change Healthcare doesn't...

Oct 2020
(0)
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VP/Other Executive

Change Healthcare could offer more training. The only time we see any semblance of training is...

Oct 2020
(0)
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Director

I am absolutely happy with Change Healthcare. When we changed EMR systems, we also changed our...

Oct 2020
(0)
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Director

There are a few people who I feel connected to at Change Healthcare, but there has been a lot of...

Oct 2020
(0)
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Director

Change Healthcare offers some attachments. The problem is that most of the payers don't do...

Oct 2020
(0)
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Director

Change Healthcare is very supportive. They react to our requests and anything that we may need. They...

Oct 2020
(0)
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Manager

Change Healthcare has their Assurance Attach Assist module, and the module's success is definitely...

Jun 2020
(0)
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Manager

We are very happy with the product. The product is definitely a huge improvement from our previous...

Jun 2020
(0)
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Manager

The training is embedded into the site, and that is very helpful. We are highly satisfied with the product....

Jun 2020
(0)
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Director

Change Healthcare has done a good job of not charging for every little thing. We briefly...

May 2020
(0)
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Director

We have been doing a reengagement. The training hasn't been perfect, but it has vastly improved over...

May 2020
(0)
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Director

Because of COVID-19, we will be submitting self-pay claims to the government through the Change...

May 2020
(0)
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Director

Change Healthcare doesn't nickel-and-dime me, but I do pay overage charges. Change Healthcare is one...

May 2020
(0)
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Director

We are going through an upgrade, and I am not particularly happy with the way things are going. That...

May 2020
(0)
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Director

There are some things that I wish were easier for the Change Healthcare product. It has a really...

May 2020
(0)
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Director

We don't have a lot of issues that we call Change Healthcare's support about. That is pretty good....

May 2020
(0)
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Director

I had better be more satisfied with Change Healthcare tomorrow than I am today. We have some issues...

May 2020
(0)
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Director

The back end of Change Healthcare is a lot happier than the front end. Nobody is enthralled with the...

May 2020
(0)
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Director

I think Change Healthcare integrates with Epic. We have been able to make calls back and forth, but...

May 2020
(0)
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Director

Change Healthcare is horrible with the product quality, including upgrades. When it comes to ease of...

May 2020
(0)
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Director

With Change Healthcare, we have packages that have all-inclusive services, so the more volume that...

May 2020
(0)
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Director

We have Change Healthcare for our claims software, and their customer service is horrible. Our IT...

May 2020
(0)
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Director

Change Healthcare avoids charging for every little thing for the services that we have, but if I...

May 2020
(0)
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Manager

The vendor responds to issues relatively quickly, and that is probably the main positive thing that...

Apr 2020
(0)
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Manager

The vendor helps us get to where we want to go, but sometimes it takes a little while for us to get...

Apr 2020
(0)
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Manager

I haven't seen a lot of new functionality lately that I think is a really good improvement. The...

Apr 2020
(0)
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Manager

The vendor is always quick to take our calls and try to help us. The problem is that when we ask...

Apr 2020
(0)
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Manager

Over the years, the people in charge of following our account have changed hands a lot. There have...

Apr 2020
(0)
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Manager

The system does very well with driving tangible outcomes because the main outcomes are we get our...

Apr 2020
(0)
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Manager

If the decision were up to me, I believe I would purchase the system again. I don’t know of anything...

Apr 2020
(0)
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Manager

The reporting system has been a little frustrating. Change Healthcare has a reporting system where...

Apr 2020
(0)
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Manager

The vendor avoids charging for every little thing. Some things get additional charges, but most of...

Apr 2020
(0)
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Manager

We have not had any issues with the product since the COVID-19 crisis. Assurance Reimbursement...

Apr 2020
(0)
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Manager

Assurance Reimbursement Management is part of our long-term plans. I don’t know whether we would...

Apr 2020
(0)
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Manager

Change Healthcare keeps their promises. The only thing I really work through with them is writing...

Apr 2020
(0)
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Manager

I can get routines written at no cost. That is part of the program, and Change Healthcare just has a...

Apr 2020
(0)
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Manager

When we went live, Change Healthcare sent someone here to help us learn the system. I don’t even...

Apr 2020
(0)
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Manager

We have not had any ongoing training from Change Healthcare. They have reached out to us with more...

Apr 2020
(0)
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Manager

There is always room for improvement with Assurance Reimbursement Management, but it has been...

Apr 2020
(0)
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Manager

I am in awe of how quickly Change Healthcare gets service orders done. I am not involved with any of...

Apr 2020
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Manager

I would tell others looking at Assurance Reimbursement Management how much Change Healthcare can do...

Apr 2020
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Director

The product is decent. It doesn’t do everything that I want. We host our own servers and do our own...

Apr 2020
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Manager

In our experience with the system, it has been sold a number of times, and we have never really...

Apr 2020
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Manager

The customer service used to be worse, but it has gotten better over the years. The new staff...

Apr 2020
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Manager

The vendor has had some brand-new staff members who haven't known the product as well as they should...

Apr 2020
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Manager

Most reimbursement management products on the market do the same things. The cost is what the...

Apr 2020
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Manager

The system is fairly easy to use, but it can be very manual at times. If we ask for a routine that...

Apr 2020
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Manager

Change Healthcare isn’t proactive. In the past, their productivity was much lower, but they still...

Apr 2020
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Manager

When I think of a tangible outcome, I think of an outcome from something that I have brought up with...

Apr 2020
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Manager

We had a situation where we needed an update, and Change Healthcare’s lack of timeliness caused...

Apr 2020
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Manager

My forecast for Change Healthcare is very good because I am moving all my service lines over to the...

Apr 2020
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Manager

Change Healthcare is meeting our needs right now. As far as reporting goes, the vendor has really...

Apr 2020
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Director

The vendor has supported our organization during COVID-19 by providing us all of the correspondence...

Apr 2020
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Director

The vendor sends us the information ahead of time to let us know everything that is included and...

Apr 2020
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Director

We do very little with the training. We use what is in the product. But we can do online training....

Apr 2020
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Director

The most interesting thing about this product is that we can use it in two different ways. We can...

Apr 2020
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Director

We didn’t buy the vendor’s analytical tool for all of the reporting. We think that we should be able...

Apr 2020
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Director

Things have changed with the vendor’s support. At one time, I could call the vendor, and the person...

Apr 2020
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Director

I can pick up the phone and call my account representative. My account representative returns my...

Apr 2020
(0)
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Director

We have been using the product for several years. It is user friendly. We get the help that we need...

Apr 2020
(0)
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Director

I want the executives to speak with the facilities to see whether there are things that should be...

Apr 2020
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Director

Change Healthcare is absolutely part of our long-term plans. I don’t foresee us changing for quite a...

Apr 2020
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Director

Change Healthcare keeps all of their promises, but sometimes they market a little bit more than what...

Apr 2020
(0)
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Director

The claim system has helped us a lot because we have a very old legacy system, so we are able to...

Apr 2020
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Director

I don’t think I have ever heard Change Healthcare say that they can’t get something resolved. Issues...

Apr 2020
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Director

I have an account representative, and I have seen a lot of involvement from that person. Once I get...

Apr 2020
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Director

Change Healthcare has some really good products that are legacy system agnostic. If an organization...

Apr 2020
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Director

Change Healthcare is responsive. I have very little need to talk to them. But they work with us on...

Mar 2020
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Director

Change Healthcare knows about the issue we have experienced. There are different policies to deny...

Mar 2020
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Manager

I really like the tool. We have been using it for years now. The product is user friendly, and the...

Mar 2020
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Manager

Change Healthcare offers classes and training. The vendor sends out an email so that we know what...

Mar 2020
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Manager

I don’t see too many challenges with the product. It seems to do pretty much what we need it to do....

Mar 2020
(0)
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Analyst/Coordinator

We were involved in doing a certain project, and that was a huge disaster because the vendor wasn’t...

Mar 2020
(0)
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Analyst/Coordinator

We transitioned from the implementation phase to the support phase, and that was a disaster....

Mar 2020
(0)
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Analyst/Coordinator

We meet regularly with our support person. The support person that we have been handed off to is...

Mar 2020
(0)
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Analyst/Coordinator

Change Healthcare could improve their communication. We feel like we keep getting the runaround...

Mar 2020
(0)
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Analyst/Coordinator

The user interface is a piece of garbage because it keeps crashing on us. It took us a while to...

Mar 2020
(0)
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Analyst/Coordinator

We are fortunate to have an implementation analyst who is rather responsive via email, but...

Mar 2020
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