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User Commentary
Service and Support
I don't have any issues with the vendor's support. Working with the vendor's support people is...
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Other Observations & Comments
Change Healthcare used to hold regional trainings and meetings. However, they haven't done those in...
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Relationship
When Change Healthcare acquired the solution, we went through a couple of years where we really...
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Service and Support
Change Healthcare is amazing at communicating with some of our other vendors and improving things....
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Implementation and Training
A lot of the time, it seems like Change Healthcare wants to train the trainer. I don't like that...
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Other Observations & Comments
Sometimes, the solution has too many abilities, especially with its reporting. Its reporting is...
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Implementation and Training
The vendor provides training. On a regular basis, they offer different things for training. The...
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Other Observations & Comments
The vendor doesn’t charge for every little thing, although they want to charge for a lot of...
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Functionality and Upgrades
The vendor will sometimes introduce products that we will try to be a part of, but the products are...
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Functionality and Upgrades
New staff members pick up on the product pretty quickly. The vendor is doing well in terms of making...
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Other Observations & Comments
If we ask for help from the vendor, they help us, but they are not right there like they used to be.
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Service and Support
The vendor gives us the ability to share information and be in touch with other users to help solve...
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Relationship
I wish the vendor would be a little quicker to identify or communicate issues. When there are system...
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Interfacing and Integration
The system had some interfacing struggles with our previous EMR. I can't say for sure whether those...
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Functionality and Upgrades
There are a lot of great things about the system. We are confident that we are using everything in...
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Technology
I am impatient when it comes to new technology. I wish that we were getting new technology a little...
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Functionality and Upgrades
Our billing department uses Assurance Reimbursement Management every day, and they like the product....
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Implementation and Training
I don’t know that our staff has mastered Assurance Reimbursement Management 100%. There are still...
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Functionality and Upgrades
We see the benefits of using Change Healthcare's product. The product provides a lot of help for the...
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Implementation and Training
On a regular basis, we get emails from the vendor for different webinars and training. The vendor is...
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Service and Support
When we open a ticket with Change Healthcare, the vendor gets back to us very quickly. We understand...
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Functionality and Upgrades
The biggest strengths of the product are in its core RelayHealth roots. RelayHealth had a great...
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Technology
The product is a reliable system. The vendor has done some work to migrate the product to AWS, and...
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Technology
We need reimbursement management and denial management implementation of new technology. We want the...
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Interfacing and Integration
We would like to see some additional functionalities in Assurance Reimbursement Management. We want...
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Service and Support
For the most part, the people we call are good, at least the ones that have been there for a while....
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Relationship
My pet peeve is the vendor’s communication. I don't want to be blasted with all kinds of spam every...
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Relationship
When the company was RelayHealth a long time ago, they had some very good people, and things are...
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Technology
The product works for our purpose, but the vendor could do better around the way they are lagging in...
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Functionality and Upgrades
Prior to being bought out by Change Healthcare, the vendor had segregated applications, and the...
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Relationship
Once people become clients of Change Healthcare, they are just clients and are no longer people that...
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Interfacing and Integration
Change Healthcare does a good job of allowing us to bridge our product with other systems. In other...
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Other Observations & Comments
The core product is a traditional clearinghouse, and it does a very good job. The support we get is...
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Functionality and Upgrades
Assurance Reimbursement Management is great, but there is very minimal reporting. The vendor offers...
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Implementation and Training
Change Healthcare’s training has gone down in quality. Change Healthcare does a lot of training...
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Interfacing and Integration
The integration is finicky, but Change Healthcare is very willing to sit on the phone with us and...
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Service and Support
The vendor used to be better about sending us emails and telling us responses might be delayed....
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Lessons Learned
When we selected Change Healthcare, they were the best on the market. If I were to choose a vendor...
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Relationship
Change Healthcare has turned things around with us. The vendor had no idea what struggles we were...
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Other Observations & Comments
We are having a conversation with Change Healthcare to see what opportunities they have on their...
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Future Outlook
I worry in the long term about Change Healthcare now that they are part of Optum. When a vendor...
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Relationship
Change Healthcare keeps all their promises to us, but getting to the right person can take a while.
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Functionality and Upgrades
From a platform standpoint, Change Healthcare's product seems to be the same as our old product in...
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Functionality and Upgrades
I wouldn't categorize Change Healthcare as a cutting-edge vendor. Instead, I would say that they are...
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Service and Support
We have had some issues due to the turnover of our assigned representative from the vendor. Our...
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Service and Support
In my experience, Change Healthcare has been responsive. The vendor does a good job from a support standpoint....
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Relationship
Change Healthcare is not very proactive. We are the ones who identify issues and escalate things to...
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Functionality and Upgrades
Change Healthcare does a fairly good job with their implementations, especially recently. Change...
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Other Observations & Comments
Small hospitals probably don't see the issues large health systems see with the system. A small...
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Relationship
Change Healthcare has been so focused on their internal growth that they have lost sight of their...
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Future Outlook
We are contractually obligated to Change Healthcare, and if they continue to improve as they have...
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Other Observations & Comments
Change Healthcare has products and solutions they want to market to us hot off the press, but we are...
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Relationship
The middle managers dedicated to us are awesome. I can text those individuals at any hour, and as...
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Service and Support
Change Healthcare’s service is proactive. They alert us right away if files haven't been transmitted...
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ROI / Cost
Change Healthcare changed how they charge for price transparency. When we first did this process a...
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Functionality and Upgrades
My billers like Change Healthcare and their edits because they will direct us right to the LCDs for...
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Implementation and Training
Change Healthcare’s training is there if someone has the time to use it, but I have never really...
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ROI / Cost
Change Healthcare seems to charge us for certain things that are not in our contract.
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Service and Support
It is nice that the support team at Change Healthcare is very personable and knows the system. They...
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Other Observations & Comments
We don’t know whether Change Healthcare is causing the issues we have been seeing with the...
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Interfacing and Integration
There are payers out there that we would like to enable to submit things electronically but that...
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Functionality and Upgrades
Assurance Reimbursement Management is good at staying on top of payer edits because the claims will...
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Functionality and Upgrades
We have had some issues moving from Internet Explorer to Edge or Chrome. Some things don’t work the...
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Functionality and Upgrades
The product is a very easy tool to use and manage. The product’s reporting capability is very easy...
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ROI / Cost
According to our management team, the vendor’s charges are always too high.
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Functionality and Upgrades
The product’s clean rates are good, but I wish that the bridge routines would not factor into some...
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Other Observations & Comments
No one from Change Healthcare reaches out to us other than to send us papers for training. No one...
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Service and Support
We have direct contact with a contractor. I can email people for reporting. Other than that, we...
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Functionality and Upgrades
Change Healthcare has done an excellent job with claim scrubbing. That functionality is very robust....
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Implementation and Training
The communication with Change Healthcare could definitely be improved. The vendor has a lot of RPA,...
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Functionality and Upgrades
As far as navigating the system goes, I think it is pretty user friendly. But as far as the claims...
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Relationship
The person from Change Healthcare that is always working on our account is very hands on. They are...
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Service and Support
We are dealing with a huge company, and we are a small facility, so sometimes we get lost in the...
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ROI / Cost
Every little add-on product costs a certain amount of money. We opted for the basic model and came...
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Implementation and Training
The education and training are challenging because there are all these modules, and the vendor has a...
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Service and Support
We will log a ticket, and the Change Healthcare support people will send an email with the service...
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Other Observations & Comments
Whenever I give recommendations, I always go over the pros and cons with people so that they have a...
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Functionality and Upgrades
The remittance management piece works pretty well for us. I have not heard of any complaints from...
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Other Observations & Comments
The reason why our claims aren't clean is usually that there is something that needs to be corrected...
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Functionality and Upgrades
I don’t know whether I would choose the product again. I have not investigated other options enough....
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Functionality and Upgrades
We hardly ever have any issues with claims going out the door. The vendor lets us know if they are...
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Functionality and Upgrades
The front-end piece of the system is fairly user friendly for the billers, but the back end is a bit...
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Functionality and Upgrades
With Change Healthcare, we are on a turnkey solution, and the technology is lacking desperately. It...
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Service and Support
One of the vendor’s executives is pretty great to work with, but some of the other team members are...
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Relationship
Change Healthcare is probably my least favorite vendor to work with. I am worried about the vendor...
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Functionality and Upgrades
We have been relatively happy with Assurance Reimbursement Management, but there are some things...
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Service and Support
Change Healthcare has always had a good solid product, and their folks are really good to work with...
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Other Observations & Comments
Assurance Reimbursement Management is a really good product, and I really enjoy using it. The only...
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Service and Support
The customer service from Change Healthcare is always helpful. Anytime we have had unique needs and...
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Future Outlook
We are moving away from Change Healthcare because our leadership is unhappy with the contract. From...
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Relationship
I don't feel like Change Healthcare is committed to our success. We are a number and a time line....
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Relationship
Everything from training to implementation has been a struggle. We are actually challenging the...
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Functionality and Upgrades
We are not in love with the tool, but we are in love with being able to assess our performance. That...
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Functionality and Upgrades
It is easy to check the status of our processes in the product. The system is pretty user friendly...
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Functionality and Upgrades
It is nice to have everything in one spot in Change Healthcare's product. We can pull the remittance...
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Service and Support
I have never received any training from Change Healthcare, but I have called their support people...
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Relationship
We had a fantastic representative from the vendor, but they left. We were concerned about that...
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Implementation and Training
With all the bridge routines and the edits that we have been building in the product, the vendor has...
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Win/Loss - Why they were selected (by current clients)
I want to go to one scrubber for our organization. We work directly with Change Healthcare, and we...
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Functionality and Upgrades
We have used Assurance Reimbursement Management for so long that it is just familiar to us. I don't...
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Service and Support
I like Change Healthcare. We have representatives who usually respond quickly.
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Functionality and Upgrades
Assurance Reimbursement Management definitely fills some holes that are left by another system we...
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Relationship
We had one situation that really exemplifies the new company since Change Healthcare got bought out....
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Functionality and Upgrades
I like that Assurance Reimbursement Management is very easy to use. The system looks like a claim...
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Relationship
Change Healthcare has been very proficient at communicating their technology strategy and road map....
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Service and Support
Sometimes we have challenges explaining what specific issues we are having. It can take a long time...
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Relationship
There were some situations where the vendor's people were egregiously and constantly passive...
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Relationship
Change Healthcare has the ability to be the best of the best. In my opinion, they were a year ago....
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Service and Support
We have a person from Change Healthcare who works with us, and that person has literally been the...
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Sales and Contracting
Previously, Change Healthcare was one of the best vendors we had ever had. A couple of years ago,...
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Implementation and Training
One of the implementation employees wasn't as knowledgeable or as helpful as they could have been....
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Implementation and Training
During our implementation, Change Healthcare would disagree with our decisions because they wanted...
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Functionality and Upgrades
Change Healthcare's product has strength of reporting, but we didn't get good training on what is...
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Service and Support
When we need support, getting anyone at Change Healthcare to respond and give us answers takes...
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Future Outlook
We are looking to replace Change Healthcare because we are not happy with their services or the...
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Functionality and Upgrades
The vendor continues to put out new features and update things to keep up with regulations. Change...
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ROI / Cost
There is a cost for the extra service of splitting more things out in terms of remittance...
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Relationship
We have never had any complaints about Change Healthcare or their product. They have always been...
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Service and Support
In terms of IT, the solution requires little maintenance to stay up and running. I help dig further...
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Functionality and Upgrades
Change Healthcare gives us some control to make the customizations we want. But Change Healthcare is...
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Service and Support
We lost an account manager from the vendor, and I didn't even know we had a new one. I never knew...
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Other Observations & Comments
We had a flat rate that we paid for the product each month.
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Implementation and Training
Change Healthcare really wanted to train us, but I didn't really need training. I needed the vendor...
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Functionality and Upgrades
There were bridges that I wanted to have built into the product. Getting that done was so hard that...
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Other Observations & Comments
We are going to do an RFP for our EMR, and the Change Healthcare product will be part of the...
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Technology
The product is very stable. It is very low maintenance. We just do the upgrades. There is very...
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Relationship
We don't know the vendor’s vision. We don't have a vendor relationship. They don't meet with us on a...
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Relationship
I have not been happy with Change Healthcare. Some of our issues were because of our own...
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Functionality and Upgrades
Change Healthcare does what they claim to do. They get our claims out there. The product is...
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Functionality and Upgrades
We are looking forward to having better feedback for reporting and for our rejections. Overall,...
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Service and Support
The problem with Change Healthcare’s service is that when we have an issue, we call their support...
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Functionality and Upgrades
The product works well. I am satisfied with the product now, and I hope I will be satisfied in the future....
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Relationship
Change Healthcare's service could be more proactive if they communicated and figured out what is...
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Service and Support
In the past, I have sent the vendor emails and never heard back. The vendor gives us the basics...
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Functionality and Upgrades
I like the productivity information in the product. It basically helps us try to make sure that...
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Functionality and Upgrades
Every payer has different billing guidelines, and I would expect that if we make changes in our EMR,...
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ROI / Cost
The firm always wants to add something in terms of cost.
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Service and Support
We meet with Change Healthcare regularly, and I like the fact that those meetings are pretty...
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Service and Support
We only hear from the firm's executives when something is very wrong. It takes a while for the...
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Functionality and Upgrades
We had some hiccups when we first started with Assurance Reimbursement Management, but we have seen...
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ROI / Cost
I liked our previous claims product better, but Assurance Reimbursement Management is okay with...
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ROI / Cost
We switched to Change Healthcare because of the cost of their product. We are getting our money’s...
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Service and Support
I don't use the vendor's web support system, but the few times I have called, the vendor has been...
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Service and Support
I see emails come out about upgrades and different things. I know not to be on the system on certain...
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Implementation and Training
I would not buy Change Healthcare's clearinghouse again. The biggest thing was that I got no support...
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Functionality and Upgrades
I like Change Healthcare, but their product is not one I would choose. I would go and see what else...
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Functionality and Upgrades
The product really hasn't had any upgrades. I know there have been no changes because nothing is different....
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