Assurance Reimbursement Management Comments

 

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User Commentary

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Manager

Functionality and Upgrades

Change Healthcare has their Assurance Attach Assist module, and the module's success is definitely...

Jun 2020
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Manager

ROI / Cost (care and feeding)

We are very happy with the product. The product is definitely a huge improvement from our previous...

Jun 2020
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Manager

Implementation and Training

The training is embedded into the site, and that is very helpful. We are highly satisfied with the product....

Jun 2020
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Director

ROI / Cost (care and feeding)

Change Healthcare has done a good job of not charging for every little thing. We briefly...

May 2020
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Director

Implementation and Training

We have been doing a reengagement. The training hasn't been perfect, but it has vastly improved over...

May 2020
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Director

Other Observations & Comments

Because of COVID-19, we will be submitting self-pay claims to the government through the Change...

May 2020
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Director

ROI / Cost (care and feeding)

Change Healthcare doesn't nickel-and-dime me, but I do pay overage charges. Change Healthcare is one...

May 2020
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Director

Functionality and Upgrades

We are going through an upgrade, and I am not particularly happy with the way things are going. That...

May 2020
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Director

Functionality and Upgrades

There are some things that I wish were easier for the Change Healthcare product. It has a really...

May 2020
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Director

Service and Support

We don't have a lot of issues that we call Change Healthcare's support about. That is pretty good....

May 2020
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Director

Service and Support

I had better be more satisfied with Change Healthcare tomorrow than I am today. We have some issues...

May 2020
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Director

Functionality and Upgrades

The back end of Change Healthcare is a lot happier than the front end. Nobody is enthralled with the...

May 2020
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Director

Other Observations & Comments

I think Change Healthcare integrates with Epic. We have been able to make calls back and forth, but...

May 2020
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Director

Functionality and Upgrades

Change Healthcare is horrible with the product quality, including upgrades. When it comes to ease of...

May 2020
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Director

ROI / Cost (care and feeding)

With Change Healthcare, we have packages that have all-inclusive services, so the more volume that...

May 2020
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Director

Service and Support

We have Change Healthcare for our claims software, and their customer service is horrible. Our IT...

May 2020
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Director

ROI / Cost (care and feeding)

Change Healthcare avoids charging for every little thing for the services that we have, but if I...

May 2020
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Manager

Service and Support

The vendor responds to issues relatively quickly, and that is probably the main positive thing that...

Apr 2020
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Manager

Functionality and Upgrades

The vendor helps us get to where we want to go, but sometimes it takes a little while for us to get...

Apr 2020
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Manager

Functionality and Upgrades

I haven't seen a lot of new functionality lately that I think is a really good improvement. The...

Apr 2020
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Manager

Relationship

The vendor is always quick to take our calls and try to help us. The problem is that when we ask...

Apr 2020
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Manager

Service and Support

Over the years, the people in charge of following our account have changed hands a lot. There have...

Apr 2020
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Manager

Functionality and Upgrades

The system does very well with driving tangible outcomes because the main outcomes are we get our...

Apr 2020
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Manager

ROI / Cost (care and feeding)

If the decision were up to me, I believe I would purchase the system again. I don’t know of anything...

Apr 2020
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Manager

Functionality and Upgrades

The reporting system has been a little frustrating. Change Healthcare has a reporting system where...

Apr 2020
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Manager

ROI / Cost (care and feeding)

The vendor avoids charging for every little thing. Some things get additional charges, but most of...

Apr 2020
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Manager

Service and Support

We have not had any issues with the product since the COVID-19 crisis. Assurance Reimbursement...

Apr 2020
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Manager

Functionality and Upgrades

Assurance Reimbursement Management is part of our long-term plans. I don’t know whether we would...

Apr 2020
 Helpful

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Manager

Service and Support

Change Healthcare keeps their promises. The only thing I really work through with them is writing...

Apr 2020
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Manager

ROI / Cost (care and feeding)

I can get routines written at no cost. That is part of the program, and Change Healthcare just has a...

Apr 2020
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Manager

Functionality and Upgrades

When we went live, Change Healthcare sent someone here to help us learn the system. I don’t even...

Apr 2020
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Manager

Other Observations & Comments

We have not had any ongoing training from Change Healthcare. They have reached out to us with more...

Apr 2020
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Manager

Functionality and Upgrades

There is always room for improvement with Assurance Reimbursement Management, but it has been...

Apr 2020
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Manager

Service and Support

I am in awe of how quickly Change Healthcare gets service orders done. I am not involved with any of...

Apr 2020
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Manager

Functionality and Upgrades

I would tell others looking at Assurance Reimbursement Management how much Change Healthcare can do...

Apr 2020
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Director

Relationship

The product is decent. It doesn’t do everything that I want. We host our own servers and do our own...

Apr 2020
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Manager

Relationship

In our experience with the system, it has been sold a number of times, and we have never really...

Apr 2020
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Manager

Service and Support

The customer service used to be worse, but it has gotten better over the years. The new staff...

Apr 2020
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Manager

Service and Support

The vendor has had some brand-new staff members who haven't known the product as well as they should...

Apr 2020
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Manager

Other Observations & Comments

Most reimbursement management products on the market do the same things. The cost is what the...

Apr 2020
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Manager

Functionality and Upgrades

The system is fairly easy to use, but it can be very manual at times. If we ask for a routine that...

Apr 2020
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Manager

Service and Support

Change Healthcare isn’t proactive. In the past, their productivity was much lower, but they still...

Apr 2020
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Manager

Relationship

When I think of a tangible outcome, I think of an outcome from something that I have brought up with...

Apr 2020
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Manager

ROI / Cost (care and feeding)

We had a situation where we needed an update, and Change Healthcare’s lack of timeliness caused...

Apr 2020
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Manager

Relationship

My forecast for Change Healthcare is very good because I am moving all my service lines over to the...

Apr 2020
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Manager

Functionality and Upgrades

Change Healthcare is meeting our needs right now. As far as reporting goes, the vendor has really...

Apr 2020
 Helpful

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Director

Service and Support

The vendor has supported our organization during COVID-19 by providing us all of the correspondence...

Apr 2020
 Helpful

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Director

Implementation and Training

The vendor sends us the information ahead of time to let us know everything that is included and...

Apr 2020
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Director

Implementation and Training

We do very little with the training. We use what is in the product. But we can do online training....

Apr 2020
 Helpful

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Director

Other Observations & Comments

The most interesting thing about this product is that we can use it in two different ways. We can...

Apr 2020
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Director

Functionality and Upgrades

We didn’t buy the vendor’s analytical tool for all of the reporting. We think that we should be able...

Apr 2020
 Helpful

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Director

Service and Support

Things have changed with the vendor’s support. At one time, I could call the vendor, and the person...

Apr 2020
 Helpful

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Director

Relationship

I can pick up the phone and call my account representative. My account representative returns my...

Apr 2020
 Helpful

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Director

Functionality and Upgrades

We have been using the product for several years. It is user friendly. We get the help that we need...

Apr 2020
 Helpful

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Director

Other Observations & Comments

I want the executives to speak with the facilities to see whether there are things that should be...

Apr 2020
 Helpful

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Director

Other Observations & Comments

Change Healthcare is absolutely part of our long-term plans. I don’t foresee us changing for quite a...

Apr 2020
 Helpful

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Director

Service and Support

Change Healthcare keeps all of their promises, but sometimes they market a little bit more than what...

Apr 2020
 Helpful

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Director

Functionality and Upgrades

The claim system has helped us a lot because we have a very old legacy system, so we are able to...

Apr 2020
 Helpful

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Director

Service and Support

I don’t think I have ever heard Change Healthcare say that they can’t get something resolved. Issues...

Apr 2020
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Director

Relationship

I have an account representative, and I have seen a lot of involvement from that person. Once I get...

Apr 2020
 Helpful

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Director

Other Observations & Comments

Change Healthcare has some really good products that are legacy system agnostic. If an organization...

Apr 2020
 Helpful

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Director

Service and Support

Change Healthcare is responsive. I have very little need to talk to them. But they work with us on...

Mar 2020
 Helpful

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Director

Functionality and Upgrades

Change Healthcare knows about the issue we have experienced. There are different policies to deny...

Mar 2020
 Helpful

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Manager

Service and Support

I really like the tool. We have been using it for years now. The product is user friendly, and the...

Mar 2020
 Helpful

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Manager

Implementation and Training

Change Healthcare offers classes and training. The vendor sends out an email so that we know what...

Mar 2020
 Helpful

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Manager

Other Observations & Comments

I don’t see too many challenges with the product. It seems to do pretty much what we need it to do....

Mar 2020
 Helpful

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Analyst/Coordinator

Service and Support

We were involved in doing a certain project, and that was a huge disaster because the vendor wasn’t...

Mar 2020
 Helpful

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Analyst/Coordinator

Implementation and Training

We transitioned from the implementation phase to the support phase, and that was a disaster....

Mar 2020
 Helpful

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Analyst/Coordinator

Implementation and Training

We meet regularly with our support person. The support person that we have been handed off to is...

Mar 2020
 Helpful

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Analyst/Coordinator

Relationship

Change Healthcare could improve their communication. We feel like we keep getting the runaround...

Mar 2020
 Helpful

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Analyst/Coordinator

Technology

The user interface is a piece of garbage because it keeps crashing on us. It took us a while to...

Mar 2020
 Helpful

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Analyst/Coordinator

Relationship

We are fortunate to have an implementation analyst who is rather responsive via email, but...

Mar 2020
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Director

Functionality and Upgrades

We implemented the system as a claim scrubber. Overall, the system has been very good. The biggest...

Jan 2020
 Helpful

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Director

ROI / Cost (care and feeding)

I think our size made the implementation difficult. There were some struggles with the volume that...

Jan 2020
 Helpful

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Director

Future Outlook

The vendor is trying to work with us and put things in the system that would really drive our...

Jan 2020
 Helpful

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VP/Other Executive

Functionality and Upgrades

The product is great, and Change Healthcare stays on the leading edge with that.

Jan 2020
 Helpful

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VP/Other Executive

Functionality and Upgrades

Change Healthcare has an analytics piece called Acuity Revenue Cycle Analytics that adds to the...

Jan 2020
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VP/Other Executive

Service and Support

Change Healthcare is very responsive. We have regular contact with some of the key folks. We call...

Jan 2020
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Director

Relationship

Change Healthcare continues to enhance and develop their solution. Whenever we have asked Change...

Jan 2020
 Helpful

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Director

Service and Support

We have had a long-term relationship with Change Healthcare, and their customer service is great....

Jan 2020
 Helpful

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Director

Functionality and Upgrades

Change Healthcare is much more efficient in their reporting. We can do custom reports in Acuity...

Jan 2020
 Helpful

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Director

Relationship

Our relationship with Change Healthcare is awesome. They recently visited us. We are going live with...

Jan 2020
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VP/Other Executive

Relationship

Change Healthcare dropped the ball a while ago. They didn't do a good job of communicating. We had a...

Dec 2019
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VP/Other Executive

ROI / Cost (care and feeding)

I don't want to say that Change Healthcare cheats us on cost, but when their performance isn't what...

Dec 2019
 Helpful

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VP/Other Executive

Relationship

Change Healthcare doesn't keep their promises, and their support is very reactive.

Dec 2019
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Analyst/Coordinator

Interfacing and Integration

Change Healthcare doesn't worry much about what is happening to other parts of the claims process....

Dec 2019
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Analyst/Coordinator

Functionality and Upgrades

Change Healthcare's system helps us do our claim edits and bridge routines. That functionality helps...

Dec 2019
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

Our payer enrollments' passwords expire a lot with Change Healthcare's system. We receive a lot of...

Dec 2019