Assurance Reimbursement Management
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Dustin Cragun
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KLAS Research Director - Dustin Cragun
 
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User Commentary

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Director

The support team has so much turnover, and they are unresponsive to tickets. The product has very...

Jan 2022
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VP/Other Executive

We have a relationship with another vendor who can get us Medicare data quicker than Change...

Jan 2022
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VP/Other Executive

Change Healthcare could improve on the commercial side. I would also like them to include some of...

Jan 2022
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VP/Other Executive

There are a lot of tools in the market right now, but if I were starting over, Change Healthcare's...

Jan 2022
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VP/Other Executive

I haven’t seen a lot of new technology from Change Healthcare except the cloud. From a security...

Jan 2022
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VP/Other Executive

We meet with a Change Healthcare representative regularly, and that is a benefit. We are a large...

Jan 2022
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VP/Other Executive

Optum has acquired Change Healthcare, and we are still using the same application. We haven't seen a...

Jan 2022
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Manager

Anytime I have any issues and am not getting results at a customer-service level, I can always reach...

Dec 2021
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Manager

I wish that Change Healthcare would be a little more on top of the payer bulletins. Recently, there...

Dec 2021
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Manager

Assurance Reimbursement Management is working well. We haven’t had any issues. The vendor is in the...

Dec 2021
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Manager

It is pretty easy to put in a service order with Change Healthcare. If I am noticing an issue, they...

Dec 2021
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Manager

I am noticing we are getting charged for every little thing now, and I don’t remember that being the...

Dec 2021
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Analyst/Coordinator

The vendor is pretty easy to work with for requests for edits or system issues. Change Healthcare...

Nov 2021
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Analyst/Coordinator

I like how easy Assurance Reimbursement Management is for the end users to use. It is an easy system...

Nov 2021
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Analyst/Coordinator

The vendor comes out with new things for us to try, and those things don't always fully work like we...

Nov 2021
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Manager

The transition to Assurance Reimbursement Management went very poorly for us. It was a debacle....

Oct 2021
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Manager

We needed the vendor’s leadership to get involved in the conversion. We saw one leader hand the job...

Oct 2021
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Manager

The training for Assurance Reimbursement Management was lacking. The billers and staff were not...

Oct 2021
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Manager

Our experience with Assurance Reimbursement Management was not favorable. We were largely just...

Oct 2021
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Manager

Change Healthcare did not keep all their promises. I would not buy Assurance Reimbursement...

Oct 2021
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Manager

Change Healthcare was reactive, and they never got themselves into a proactive position. Change...

Oct 2021
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VP/Other Executive

I have to push Change Healthcare a bit on new technology. There was something I needed, and I had to...

Oct 2021
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VP/Other Executive

We just love the product. It is very easy. New people have to learn the system, but the product is...

Oct 2021
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Manager

I really don’t work with anyone at Change Healthcare other than to submit routines. The people at...

Oct 2021
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Manager

I hope the solution is part of our long-term plans. That is my wish since everything is set up so we...

Oct 2021
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Manager

Anytime that I have submitted a ticket, Change Healthcare's support people have been very timely. I...

Oct 2021
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Manager

We get great customer service from Change Healthcare. They are quick to get back to us and resolve...

Oct 2021
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Manager

Things are going well with Change Healthcare. We get great edits. We can also create our own claims...

Oct 2021
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Manager

I would like Change Healthcare to bill our Medicaid secondaries. We have secondary billing for other...

Oct 2021
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Manager

Unless there is a major problem that we can’t resolve, our satisfaction with Change Healthcare will...

Oct 2021
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Manager

I don’t like that Change Healthcare has CPID numbers that replace an electronic ID. It is not hard...

Oct 2021
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Director

Change Healthcare told us that they had other clients in our area, so billing Medicaid would not be...

Oct 2021
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Director

The majority of the upgrades are handled by our internal IS departments. We have very little...

Oct 2021
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Director

We had no training. When the system went live, none of our billers knew anything about it. We had to...

Oct 2021
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Director

There are a lot of workarounds that we have to do, and the system is just not very user friendly. A...

Oct 2021
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Director

Once we submit a support ticket, it jumps around from person to person until it gets to the correct...

Oct 2021
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Director

There are a lot of new regulations that are going to be implemented. We usually don't find out about...

Oct 2021
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Manager

The vendor definitely doesn't charge for every little thing. We can call and say that we need...

Oct 2021
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Manager

Change Healthcare has online help, and that is pretty good. We can just point and click, and Change...

Oct 2021
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Manager

The vendor is great at doing customizations, so if things need to be customized, Change Healthcare...

Oct 2021
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VP/Other Executive

Assurance Reimbursement Management isn't where I wanted it to be in terms of the price, so I have...

Sep 2021
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VP/Other Executive

Assurance Reimbursement Management is pretty darn good and works on claims through the process.

Sep 2021
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VP/Other Executive

I don't make a lot of support calls to Change Healthcare, but the people that do make those calls...

Sep 2021
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CIO

Change Healthcare is a large company, and they do a good job of handling the number of claims we...

Sep 2021
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CIO

Using Assurance Reimbursement Management has been a battle. It is starting to work well, but moving...

Sep 2021
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CIO

We would like enhancements to the product to make things flow easier. The vendor's support is really...

Sep 2021
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CIO

From a proactive standpoint, the vendor could be setting up more monthly cadence calls with our...

Sep 2021
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CIO

With Change Healthcare, we have to go through the same person all the time. They escalate things...

Sep 2021
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VP/Other Executive

We are unhappy with Change Healthcare's products. We still don't get quick resolutions. We don't get...

Aug 2021
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VP/Other Executive

Turning off edits when we need them turned off is pretty difficult. We have kind of given up on...

Aug 2021
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Director

Our implementation went very smoothly. Change Healthcare has a great team. Any support on that side...

Aug 2021
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Director

There were some add-ons that didn’t work as designed or as the demo stated. There were not as many...

Aug 2021
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Director

Change Healthcare keeps up on changes. The system is kind of pricey, but we get what we pay for.

Aug 2021
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Director

There is a lot of turnover going on with Change Healthcare, and it is hard for me to train people....

Aug 2021
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Director

One of our long-time partners at Change Healthcare has moved around, but they always reach out. They...

Aug 2021
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Director

Change Healthcare does free education sessions on what is coming in the future. That education is...

Aug 2021
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Manager

Assurance Reimbursement Management really hasn't changed much in the last 10 years.

Aug 2021
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Manager

I don't see Change Healthcare tacking things on, so they avoid charging for every little thing.

Aug 2021
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Manager

Change Healthcare doesn’t ever tell us when there is a problem going on with the product. We have to...

Aug 2021
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Manager

Change Healthcare could be more present. We don’t really talk to our representative, but it is easy...

Aug 2021
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Analyst/Coordinator

Normally, Change Healthcare can't provide services unless we contract them because of the nature of...

Aug 2021
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Analyst/Coordinator

Change Healthcare needs to provide notifications about where to find current training because we...

Aug 2021
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Analyst/Coordinator

Our experience with Change Healthcare has been a little difficult this year. We lost our account...

Aug 2021
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Analyst/Coordinator

The last time we negotiated our contract with Change Healthcare, we had a very difficult time. Our...

Aug 2021
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Analyst/Coordinator

The system is definitely user friendly. Change Healthcare does the upgrades for us, and we are happy...

Aug 2021
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Analyst/Coordinator

Change Healthcare has become a large vendor. Unfortunately, many of their services have become à la...

Aug 2021
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Analyst/Coordinator

Change Healthcare is a partner to us, and we really enjoy working with them. I am really excited...

Aug 2021
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Analyst/Coordinator

I would definitely appreciate Change Healthcare doing some up-front work with our issues around...

Aug 2021
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Analyst/Coordinator

I intimately know the people who answer the customer service phone. I love when I get a couple of...

Aug 2021
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Analyst/Coordinator

I wish that everything didn't come at an additional cost. Some of the new things that the vendor...

Aug 2021
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Director

The product is a little pricey, but I feel like it is worth it.

Aug 2021
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Director

We like how easy the product is to use. It delivers standard KPIs that we don't have to customize...

Aug 2021
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Director

We would like more training around the solution's customization. I know that the vendor will do that...

Aug 2021
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Director

Change Healthcare does WebEx meetings to show what is on the horizon and what they are working on....

Aug 2021
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Analyst/Coordinator

Through doing some research, we found some different options to increase the functions of the...

Aug 2021
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Analyst/Coordinator

Change Healthcare has different websites that we have to access to in order to set up different...

Aug 2021
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Analyst/Coordinator

Change Healthcare is good at getting our business, signing us up, and explaining everything. Change...

Aug 2021
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Analyst/Coordinator

We had an account representative that I could actually contact, but they dropped off the radar. I...

Aug 2021
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Analyst/Coordinator

The claims are being filed and processed. Nothing is perfect by any means, and there are always...

Aug 2021
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Analyst/Coordinator

With Assurance Reimbursement Management, there has been an issue if we try to correct Medicare...

Aug 2021
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Analyst/Coordinator

If Change Healthcare notices a lot of calls coming in for a certain issue, they send out an email...

Aug 2021
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Analyst/Coordinator

As far as I know, Assurance Reimbursement Management is part of our plans because we have purchased...

Aug 2021
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Analyst/Coordinator

I have an issue with the fact that Change Healthcare has multiple websites and product offerings,...

Aug 2021
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Manager

Our goal is to stick with Change Healthcare. I have heard that some of our EMR customers bill out of...

Aug 2021
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Manager

Change Healthcare’s reports within the system are kind of minimal. We don’t have a ton of control...

Aug 2021
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Manager

Change Healthcare’s implementation is pretty seamless.

Aug 2021
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Manager

With the way Change Healthcare's support is tiered, when we first get ahold of someone there, that...

Aug 2021
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Manager

When we got Change Healthcare's software years and years ago, we wanted to be able to group the...

Aug 2021
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Manager

The main thing that would help our directors, VP, and so forth as well as the managers from Change...

Aug 2021
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Manager

We really don’t have any complaints with Change Healthcare. When we submit requests for...

Aug 2021
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Manager

We are looking to implement more automation, and we are evaluating some uses for AI. Change...

Aug 2021
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Manager

The vendor nickel-and-dimes depending on our request. If we wanted to do some different reporting,...

Aug 2021
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Manager

The vendor keeps their promises. The vendor may take a longer period of time to satisfy our request,...

Aug 2021
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Manager

I don’t think we have as much involvement as we did with the previous representative who has moved...

Aug 2021
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Analyst/Coordinator

Assurance Reimbursement Management has become a great product. I have worked with this solution for...

Jul 2021
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Analyst/Coordinator

The vendor responds immediately to our requests. They are extremely responsive because they know...

Jul 2021
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Director

Real-time eligibility has been a big problem for us with Change Healthcare. The system runs through...

Jul 2021
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Director

Change Healthcare is working out well for us. They keep our A/R days down and work hard to get our...

Jun 2021
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VP/Other Executive

I will never sign another Change Healthcare contract again now that they have been bought by Optum....

Jun 2021
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VP/Other Executive

Assurance Reimbursement Management is an excellent product. My staff members love it, and we receive...

Jun 2021
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Analyst/Coordinator

The vendor could be more involved and make themselves more available to get ahold of. I can get...

Jun 2021
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Manager

Change Healthcare is very proactive. Usually, if we put a ticket in, our issue is resolved within 24...

May 2021
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Manager

There are a couple of things that I can’t get the product to do. But it is not a huge deal. We can...

May 2021
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VP/Other Executive

Our representative takes care of our needs and is receptive. Anytime I reach out, our representative...

May 2021
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VP/Other Executive

Assurance Reimbursement Management is very customer friendly and easy to navigate.

May 2021
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VP/Other Executive

Additional training is necessary, and that is where the vendor nickel-and-dimes. I would like to see...

May 2021
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Analyst/Coordinator

Assurance Reimbursement Management sends a response instantly if a claim has been sent, and the very...

May 2021
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Analyst/Coordinator

It would be good if Change Healthcare could increase the list of payers that we could send claims to...

May 2021
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Analyst/Coordinator

Change Healthcare is trying to keep up with the times. When COVID-19 hit, that set a lot of people...

May 2021
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Manager

We are looking at what our options are. The system that we are on has been sunsetted. We have...

May 2021
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Manager

We don't have analytics reporting available. We would have to buy another module for that. If we...

May 2021
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Manager

The vendor is trying to do attachments for all payers. Currently, we are only doing workers' comp...

May 2021
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Manager

We had a great account manager when we first went to the product. That person has since left the...

May 2021
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Analyst/Coordinator

When a service order has to go to tier two, we feel like everything that was documented by or...

Apr 2021
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Analyst/Coordinator

We have to work with another group of folks to shepherd the electronic payer enrollments. Those are...

Apr 2021
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Analyst/Coordinator

Change Healthcare asks us what our experience has been, and we tell them. They could take our...

Apr 2021
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Manager

This system is all I know, but I like it and would purchase it again. For the most part, it does...

Apr 2021
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Manager

Change Healthcare is hard to engage and follow through with. We have been trying to get a system up...

Apr 2021
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Manager

Change Healthcare doesn't provide much training. If they do provide training, there is no follow-up...

Apr 2021
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Manager

I have high hopes for next year and our new representative. Overall, I enjoy the product, but it is...

Apr 2021
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VP/Other Executive

We recently had some issues around a certain area, and that affected all of our services. We get...

Apr 2021
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VP/Other Executive

With a certain issue, we are trying to figure out whether we are duplicating efforts between the...

Apr 2021
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VP/Other Executive

Change Healthcare gets folks involved when they need to, but they don't routinely involve people.

Apr 2021
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VP/Other Executive

We live in an electronic world, so we expect to be able to submit everything electronically. But we...

Apr 2021
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VP/Other Executive

Change Healthcare has nickel-and-dimed us in the past. We have had to play hardball with them. The...

Apr 2021
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Director

Assurance Reimbursement Management works. I have concerns with the professional and physician...

Apr 2021
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Manager

I had a recent engagement with Change Healthcare where they did attempt to nickel-and-dime us for...

Mar 2021
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Manager

Our satisfaction with Change Healthcare could be improved with some additional ongoing training or...

Mar 2021
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Manager

Assurance Reimbursement Management’s user interface is built well for its intention and the need...

Mar 2021
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Director

The system is very easy to maintain. I don't need a whole lot of involvement from our IT shop. I can...

Mar 2021
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Director

Our reimbursement structure is very simplified. We found out that our host system has upgraded their...

Mar 2021
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Director

I would never recommend the vendor to anyone. Their leadership people aren't involved at all. They...

Mar 2021
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Director

Change Healthcare nickel-and-dimes us for everything. They even bill us for applications that we...

Mar 2021
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Director

Our end users are not using the tools directly. Those are in the system, so they just see things put...

Mar 2021
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Director

The product is very intuitive. It is even easy for new staff members to use. The product has...

Mar 2021
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Director

I can get some support online. Problems are usually resolved within a few days. The support from...

Mar 2021
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Director

The only issue I have with the product is that the enrollment process for ERAs is cumbersome. The...

Mar 2021
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Director

Change Healthcare once gave us a free trial for a new product, and they have given us lower prices...

Mar 2021
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Director

On our claims, the vendor was able to reduce the amount of work that the staff members were doing,...

Mar 2021
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Director

The vendor charged us for every little thing, but the product was in line with all the other...

Mar 2021
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Director

There was no good hands-on training. That was because the vendor's team was split. The vendor should...

Mar 2021
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VP/Other Executive

Change Healthcare has a very antiquated platform. They have been promising upgrades to the...

Mar 2021
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VP/Other Executive

Change Healthcare nickel-and-dimes us and has a bureaucratic organization. We generally only hear...

Mar 2021
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VP/Other Executive

Obviously, submitting claims is key for our cash flow, so the product is good. Otherwise, we would...

Mar 2021
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VP/Other Executive

Change Healthcare hasn't been able to deploy the product for different browsers. Assurance...

Mar 2021
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Director

During the contracting and implementation, we needed to escalate up to a CEO, and we were getting...

Mar 2021
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Manager

One of the things we like about the system is that we can create our own queues here in the business...

Feb 2021
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Manager

We really don't need Change Healthcare all that much for support, but in those rare instances when...

Feb 2021
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Manager

I like everything about Change Healthcare. It is really nice that they are on top of the payer...

Feb 2021
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Manager

Due to some reorganization within our facility, we have been asked to look at other vendors. We are...

Feb 2021
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Manager

The executive team has been involved many times.

Feb 2021
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Manager

It is really nice that my claims in the product are specific to my tax ID and physician offices....

Feb 2021
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Manager

It is a good thing that we aren't too dependent on the executives. We lost our account...

Feb 2021
||
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Manager

We anticipate for the vendor to be good in a year from now and to fix our issues and then go on with...

Feb 2021
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Manager

I know Change Healthcare has some other products, but we are sticking with Assurance Reimbursement...

Feb 2021
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Manager

The system is very user friendly. Other than the two issues we are currently having with the vendor...

Feb 2021
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Director

There have been other vendors who have approached us that we haven't really entertained. We are...

Feb 2021
||
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Director

We have a base rate, and then if we go above the transaction, Change Healthcare charges us for that....

Feb 2021
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Director

On the back end, the claims are pretty good. Sometimes we have issues with the payers' edits or the...

Feb 2021
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Director

I hear that other vendors go through the same things that Change Healthcare does for a lesser price....

Feb 2021
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Manager

I don’t foresee any changes with Change Healthcare. We are pretty satisfied with them overall. We...

Feb 2021
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Manager

Our staff didn’t get good training during the implementation. I don’t know whether that was how the...

Feb 2021
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Manager

My only issue with Change Healthcare is that we have to hound them to get information from them. We...

Feb 2021
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Manager

The system still drives our results simply because it is a little bit better than what we had...

Feb 2021
||
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Manager

I would tell others that the system is easy to move around and that it has a clear format. Change...

Feb 2021
||
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Director

We have had our ups and downs with Change Healthcare. I am not happy with the way they bundle some...

Feb 2021
||
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Director

Things have gotten better with Change Healthcare, but I am not 100% satisfied with them. Part of the...

Feb 2021
||
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Director

Change Healthcare just went through an upgrade; their entire support process has changed. It is too...

Feb 2021
||
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Manager

Change Healthcare’s customer service and their resolution of any issues that we may come across are...

Jan 2021
||
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Manager

We are not using many of Change Healthcare’s analytics. As far as advancing their product goes, they...

Jan 2021
||
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Manager

End users aren’t really getting into the system, but it is a pretty intuitive system.

Jan 2021
||
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Manager

We are getting the claims out, so the Assurance product is bringing money in. That is a tangible outcome....

Jan 2021
||
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Director

We have had some challenges with the product, but overall, the staff does like it. Change...

Jan 2021
||
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Director

When I came to the facility many years ago, the vendor was doing such a lousy job that I made a...

Jan 2021
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