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Assurance Reimbursement Management
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Claims Management 2023: Functionality Top of Mind for Organizations Making Purchase Decisions (A Decision Insights Report)
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User Commentary

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Analyst/Coordinator

Relationship, Product

Every day, there are a bunch of claims that come into the system with a red error indicator that...

Sep 2023
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Analyst/Coordinator

Relationship

The vendor doesn't keep in contact. Their representatives never reach out to see whether we need...

Sep 2023
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Analyst/Coordinator

Product, Value

Change Healthcare's product is a waste of money, energy, and time, but it is better than not having...

Sep 2023
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Analyst/Coordinator

Relationship, Product

Most of the time, when we run reports in the system, we receive errors about the data. Since the...

Sep 2023
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Analyst/Coordinator

Culture

Having the solution is better than not having a remittance manager. However, when the vendor isn't...

Sep 2023
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Director

Value

Change Healthcare, without notifying us, has begun doing overage charges every month.

Aug 2023
||
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Director

Culture, Relationship

Change Healthcare doesn't keep up with the times. They don't keep up with their payer relationships....

Aug 2023
||
(0)
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Director

Relationship

We have been with Change Healthcare for many years, and we have seen at least a dozen mergers. I...

Aug 2023
||
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Director

Operations

Change Healthcare isn't great at communicating effectively. They did a lot of training in the box,...

Aug 2023
||
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Director

Relationship

When we tell the vendor our problems, they try to work on a solution for us.

Aug 2023
||
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Director

Culture, Relationship

The vendor says that their normal business model is having a customer put in a ticket and wait one...

Aug 2023
||
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Director

Culture, Value

Part of Change Healthcare's business model is that they charge us a lot. We understand that they are...

Aug 2023
||
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Director

Relationship

Change Healthcare isn't the best with customer service. When we open up tickets, we only get answers...

Aug 2023
||
(0)
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Director

Value

Change Healthcare is the largest claims processor, so they probably have 90% of the market. Our...

Aug 2023
||
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Director

Loyalty

Change Healthcare's product is pretty seamless. It is an attractive product, and we have always done...

Aug 2023
||
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Director

Culture

Change Healthcare told us about some reports that they wanted to give us as part of the package we...

Aug 2023
||
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Director

Relationship

The general customer service at Change Healthcare is very good. We have a lot of good conversations...

Jul 2023
||
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Director

Culture, Value

With the contract the vendor sent us, they are charging for more things. But overall, I don't think...

Jul 2023
||
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Director

Operations

We have had more training this year from Change Healthcare, and they have provided access to a...

Jul 2023
||
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Director

Culture, Relationship

Over the years, we didn't really know who our representative at Change Healthcare was for a lot of...

Jul 2023
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Director

Culture, Relationship

Since Optum has taken over Change Healthcare, the vendor has been in disarray. I think that they are...

Jul 2023
||
(0)
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Director

Loyalty

We are considering going out to the market to replace Change Healthcare's system. We hear that there...

Jul 2023
||
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Analyst/Coordinator

Loyalty

One of the main reasons that we decided to move forward with the product was the reconciliation...

Jul 2023
||
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Analyst/Coordinator

Culture, Relationship

When we opened tickets with the vendor to tell them about an issue, we got online together, and the...

Jul 2023
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Analyst/Coordinator

Product

The platform is basic. I don't really think there is anything outstanding. The system works in that...

Jul 2023
||
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Analyst/Coordinator

Relationship

We get automated emails to tell us whether there are issues. There was an issue that actually...

Jul 2023
||
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Analyst/Coordinator

Loyalty, Value

We are not in a position to be looking at other platforms, but we could make an argument to show how...

Jul 2023
||
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Analyst/Coordinator

Product

Change Healthcare’s payer enrollment and enrollments for eligibility are very cumbersome. Everything...

Jul 2023
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VP/Other Executive

Product

We have the 277s in the solution, but the 277s aren’t convertible. The solution doesn’t go out and...

Jun 2023
||
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Director

Relationship

Change Healthcare’s support framework is not exceptional or even up to par. I do not see very good...

May 2023
||
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Director

Product

Assurance Reimbursement Management has been easy to use and maintain. There is not a whole lot of...

May 2023
||
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Director

Relationship, Product

As far as reporting goes, Change Healthcare either gives us a summary or way too much data. It would...

May 2023
||
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Director

Product

Assurance Reimbursement Management is supported pretty well. We get a lot from Change Healthcare.

May 2023
||
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Director

Product

We get our 835 form with Assurance Reimbursement Management, and the system works with most payers....

May 2023
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Analyst/Coordinator

Culture, Value

Change Healthcare has a huge impact on our organization, but their fees can seem exorbitant...

Apr 2023
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Analyst/Coordinator

Product

We really like Assurance Reimbursement Management. It is fairly easy to use with regard to getting...

Apr 2023
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Analyst/Coordinator

Operations

We have had some ongoing training from the vendor. They always want to do things at a super high...

Apr 2023
||
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Manager

Product

The vendor’s upgrades have not hindered any of us, so the vendor has been perfect in that area. We...

Apr 2023
||
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Manager

Product

If I transfer payments and then think I missed something, I can go back and look at the archived...

Apr 2023
||
(0)
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Manager

Relationship

If I have a question or concern, I can call, and somebody will answer, walk me through things, and...

Apr 2023
||
(0)
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VP/Other Executive

Relationship

We meet with Change Healthcare on a regular basis, and they do a good job of supporting us.

Apr 2023
||
(0)
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VP/Other Executive

Product

From a reporting standpoint, I think Assurance Reimbursement Management is lacking. The vendor could...

Apr 2023
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(0)
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VP/Other Executive

Product

Assurance Reimbursement Management is pretty intuitive. The solution is fairly easy for our billers.

Apr 2023
||
(0)
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VP/Other Executive

Loyalty

We are moving away from Change Healthcare, not necessarily because we are unhappy with them. We are...

Apr 2023
||
(0)
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VP/Other Executive

Product, Value

Our ability to get a clean claims rate with Change Healthcare's product is somewhat at a...

Apr 2023
||
(0)
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VP/Other Executive

Product

I think there are solutions that better integrate with our EMR than Assurance Reimbursement Management....

Apr 2023
||
(0)
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VP/Other Executive

Relationship

One thing that has been a challenge with Change Healthcare is the change in staffing. We have had...

Apr 2023
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Analyst/Coordinator

Product

Assurance Reimbursement Management is a very powerful product. And Change Healthcare does daily...

Apr 2023
||
(0)
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Analyst/Coordinator

Loyalty, Relationship

One thing that really went well with Change Healthcare was they did a total assessment of all of our...

Apr 2023
||
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Analyst/Coordinator

Relationship

Change Healthcare’s support team has been really terrific. They are really great about responding to...

Apr 2023
||
(0)
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Analyst/Coordinator

Operations

For implementation, Change Healthcare provides the Change Healthcare Community board with release...

Apr 2023
||
(0)
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Analyst/Coordinator

Operations

Change Healthcare does well with both the initial and ongoing training. They provide regular...

Apr 2023
||
(0)
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Director

Relationship

Overall, if we call the customer service people, they are usually able to answer. I had a couple of...

Apr 2023
||
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Director

Product, Value

Assurance Reimbursement Management has been a good product so far. It is a friendly service to use....

Apr 2023
||
(0)
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Director

Operations, Product

The system is really easy to use, but I have seen some other products that make the system easier to...

Apr 2023
||
(0)
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Analyst/Coordinator

Relationship, Product

We have noticed in the past few months that there have been several delays for claims transmissions...

Apr 2023
||
(0)
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Director

Operations

The initial implementation was great, but when we implemented a new feature, we had to get a senior...

Apr 2023
||
(0)
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Director

Relationship

Things were going well with Change Healthcare, but we have been starting to have some issues with...

Mar 2023
||
(0)
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Director

Culture, Relationship

Our Change Healthcare account representative is very good at keeping us in the loop and reaching out...

Mar 2023
||
(0)
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Director

Product

Overall, Assurance Reimbursement Management is a good product and is easy to use. Change Healthcare...

Mar 2023
||
(0)
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Director

Loyalty, Relationship

As far as claim submissions and remittance returns go, Change Healthcare is generally reliable, but...

Mar 2023
||
(0)
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Director

Relationship

I don't have any issues with the vendor's support. Working with the vendor's support people is...

Feb 2023
||
(0)
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Director

Relationship, Operations

Change Healthcare used to hold regional trainings and meetings. However, they haven't done those in...

Feb 2023
||
(0)
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Director

Relationship

When Change Healthcare acquired the solution, we went through a couple of years where we really...

Feb 2023
||
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Director

Relationship

Change Healthcare is amazing at communicating with some of our other vendors and improving things....

Feb 2023
||
(0)
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Director

Operations

A lot of the time, it seems like Change Healthcare wants to train the trainer. I don't like that...

Feb 2023
||
(0)
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Director

Operations, Product

Sometimes, the solution has too many abilities, especially with its reporting. Its reporting is...

Feb 2023
||
(0)
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Analyst/Coordinator

Operations

The vendor provides training. On a regular basis, they offer different things for training. The...

Feb 2023
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(0)
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Analyst/Coordinator

Value

The vendor doesn’t charge for every little thing, although they want to charge for a lot of...

Feb 2023
||
(0)
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Analyst/Coordinator

Culture

The vendor will sometimes introduce products that we will try to be a part of, but the products are...

Feb 2023
||
(0)
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Analyst/Coordinator

Product

New staff members pick up on the product pretty quickly. The vendor is doing well in terms of making...

Feb 2023
||
(0)
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Analyst/Coordinator

Relationship

If we ask for help from the vendor, they help us, but they are not right there like they used to be.

Feb 2023
||
(0)
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Analyst/Coordinator

Relationship

The vendor gives us the ability to share information and be in touch with other users to help solve...

Feb 2023
||
(0)
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Analyst/Coordinator

Relationship

I wish the vendor would be a little quicker to identify or communicate issues. When there are system...

Feb 2023
||
(0)
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Director

Product

The system had some interfacing struggles with our previous EMR. I can't say for sure whether those...

Feb 2023
||
(0)
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Director

Loyalty, Product

There are a lot of great things about the system. We are confident that we are using everything in...

Feb 2023
||
(0)
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Director

Loyalty, Product

I am impatient when it comes to new technology. I wish that we were getting new technology a little...

Feb 2023
||
(0)
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Director

Product

Our billing department uses Assurance Reimbursement Management every day, and they like the product....

Feb 2023
||
(0)
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Director

Operations

I don’t know that our staff has mastered Assurance Reimbursement Management 100%. There are still...

Feb 2023
||
(0)
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Manager

Operations, Product

We see the benefits of using Change Healthcare's product. The product provides a lot of help for the...

Feb 2023
||
(0)
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Manager

Operations

On a regular basis, we get emails from the vendor for different webinars and training. The vendor is...

Feb 2023
||
(0)
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Manager

Relationship

When we open a ticket with Change Healthcare, the vendor gets back to us very quickly. We understand...

Feb 2023
||
(0)
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Director

Relationship, Product

The biggest strengths of the product are in its core RelayHealth roots. RelayHealth had a great...

Jan 2023
||
(0)
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Director

Product

The product is a reliable system. The vendor has done some work to migrate the product to AWS, and...

Jan 2023
||
(0)
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Director

Relationship, Product

We need reimbursement management and denial management implementation of new technology. We want the...

Jan 2023
||
(0)
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Director

Product

We would like to see some additional functionalities in Assurance Reimbursement Management. We want...

Jan 2023
||
(0)
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Director

Relationship

For the most part, the people we call are good, at least the ones that have been there for a while....

Jan 2023
||
(0)
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Director

Relationship

My pet peeve is the vendor’s communication. I don't want to be blasted with all kinds of spam every...

Jan 2023
||
(0)
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Director

Relationship

When the company was RelayHealth a long time ago, they had some very good people, and things are...

Jan 2023
||
(0)
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VP/Other Executive

Loyalty, Product

The product works for our purpose, but the vendor could do better around the way they are lagging in...

Jan 2023
||
(0)
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VP/Other Executive

Relationship

Once people become clients of Change Healthcare, they are just clients and are no longer people that...

Jan 2023
||
(0)
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VP/Other Executive

Relationship, Product

Change Healthcare does a good job of allowing us to bridge our product with other systems. In other...

Jan 2023
||
(0)
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Manager

Relationship, Product

The core product is a traditional clearinghouse, and it does a very good job. The support we get is...

Jan 2023
||
(0)
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Manager

Product

Assurance Reimbursement Management is great, but there is very minimal reporting. The vendor offers...

Jan 2023
||
(0)
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Manager

Operations

Change Healthcare’s training has gone down in quality. Change Healthcare does a lot of training...

Jan 2023
||
(0)
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Manager

Relationship

The integration is finicky, but Change Healthcare is very willing to sit on the phone with us and...

Jan 2023
||
(0)
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Manager

Relationship

The vendor used to be better about sending us emails and telling us responses might be delayed....

Jan 2023
||
(0)
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Director

Loyalty

When we selected Change Healthcare, they were the best on the market. If I were to choose a vendor...

Jan 2023
||
(0)
 Thank you  Helpful

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Director

Relationship

Change Healthcare has turned things around with us. The vendor had no idea what struggles we were...

Jan 2023
||
(0)
 Thank you  Helpful

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Director

Culture, Loyalty, Relationship

We are having a conversation with Change Healthcare to see what opportunities they have on their...

Jan 2023
||
(0)
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VP/Other Executive

Loyalty

I worry in the long term about Change Healthcare now that they are part of Optum. When a vendor...

Jan 2023
||
(0)
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VP/Other Executive

Culture, Relationship

Change Healthcare keeps all their promises to us, but getting to the right person can take a while.

Jan 2023
||
(0)
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Analyst/Coordinator

Loyalty

From a platform standpoint, Change Healthcare's product seems to be the same as our old product in...

Dec 2022
||
(0)
 Thank you  Helpful

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Analyst/Coordinator

Relationship

I wouldn't categorize Change Healthcare as a cutting-edge vendor. Instead, I would say that they are...

Dec 2022
||
(0)
 Thank you  Helpful

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Analyst/Coordinator

Relationship

We have had some issues due to the turnover of our assigned representative from the vendor. Our...

Dec 2022
||
(0)
 Thank you  Helpful

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Analyst/Coordinator

Relationship

In my experience, Change Healthcare has been responsive. The vendor does a good job from a support standpoint....

Dec 2022
||
(0)
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Director

Relationship

Change Healthcare is not very proactive. We are the ones who identify issues and escalate things to...

Dec 2022
||
(0)
 Thank you  Helpful

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Director

Operations

Change Healthcare does a fairly good job with their implementations, especially recently. Change...

Dec 2022
||
(0)
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Director

Relationship

Change Healthcare has been so focused on their internal growth that they have lost sight of their...

Dec 2022
||
(0)
 Thank you  Helpful

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Director

Loyalty

We are contractually obligated to Change Healthcare, and if they continue to improve as they have...

Dec 2022
||
(0)
 Thank you  Helpful

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Director

Relationship

The middle managers dedicated to us are awesome. I can text those individuals at any hour, and as...

Dec 2022
||
(0)
 Thank you  Helpful

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Manager

Relationship

Change Healthcare’s service is proactive. They alert us right away if files haven't been transmitted...

Oct 2022
||
(0)
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Manager

Culture, Value

Change Healthcare changed how they charge for price transparency. When we first did this process a...

Oct 2022
||
(0)
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Manager

Product

My billers like Change Healthcare and their edits because they will direct us right to the LCDs for...

Oct 2022
||
(0)
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Manager

Operations

Change Healthcare’s training is there if someone has the time to use it, but I have never really...

Oct 2022
||
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