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Assurance Reimbursement Management Comments
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KLAS Research Director - Dustin Cragun
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User Commentary

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Analyst/Coordinator

The vendor could be more involved and make themselves more available to get ahold of. I can get...

Jun 2021
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(0)
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Manager

Change Healthcare is very proactive. Usually, if we put a ticket in, our issue is resolved within 24...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

There are a couple of things that I can’t get the product to do. But it is not a huge deal. We can...

May 2021
||
(0)
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 or  to see details.

VP/Other Executive

Our representative takes care of our needs and is receptive. Anytime I reach out, our representative...

May 2021
||
(0)
 Thank you  Helpful

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VP/Other Executive

Assurance Reimbursement Management is very customer friendly and easy to navigate.

May 2021
||
(0)
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 or  to see details.

VP/Other Executive

Additional training is necessary, and that is where the vendor nickel-and-dimes. I would like to see...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Assurance Reimbursement Management sends a response instantly if a claim has been sent, and the very...

May 2021
||
(0)
 Thank you  Helpful

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Analyst/Coordinator

It would be good if Change Healthcare could increase the list of payers that we could send claims to...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Change Healthcare is trying to keep up with the times. When COVID-19 hit, that set a lot of people...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We are looking at what our options are. The system that we are on has been sunsetted. We have...

May 2021
||
(0)
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Manager

We don't have analytics reporting available. We would have to buy another module for that. If we...

May 2021
||
(0)
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Manager

The vendor is trying to do attachments for all payers. Currently, we are only doing workers' comp...

May 2021
||
(0)
 Thank you  Helpful

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Manager

We had a great account manager when we first went to the product. That person has since left the...

May 2021
||
(0)
 Thank you  Helpful

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Analyst/Coordinator

When a service order has to go to tier two, we feel like everything that was documented by or...

Apr 2021
||
(0)
 Thank you  Helpful

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Analyst/Coordinator

We have to work with another group of folks to shepherd the electronic payer enrollments. Those are...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Change Healthcare asks us what our experience has been, and we tell them. They could take our...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

This system is all I know, but I like it and would purchase it again. For the most part, it does...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Change Healthcare is hard to engage and follow through with. We have been trying to get a system up...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Change Healthcare doesn't provide much training. If they do provide training, there is no follow-up...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I have high hopes for next year and our new representative. Overall, I enjoy the product, but it is...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

We recently had some issues around a certain area, and that affected all of our services. We get...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

With a certain issue, we are trying to figure out whether we are duplicating efforts between the...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Change Healthcare gets folks involved when they need to, but they don't routinely involve people.

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

We live in an electronic world, so we expect to be able to submit everything electronically. But we...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Change Healthcare has nickel-and-dimed us in the past. We have had to play hardball with them. The...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Assurance Reimbursement Management works. I have concerns with the professional and physician...

Apr 2021
||
(0)
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 or  to see details.

Manager

I had a recent engagement with Change Healthcare where they did attempt to nickel-and-dime us for...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Our satisfaction with Change Healthcare could be improved with some additional ongoing training or...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Assurance Reimbursement Management’s user interface is built well for its intention and the need...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The system is very easy to maintain. I don't need a whole lot of involvement from our IT shop. I can...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Our reimbursement structure is very simplified. We found out that our host system has upgraded their...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I would never recommend the vendor to anyone. Their leadership people aren't involved at all. They...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Change Healthcare nickel-and-dimes us for everything. They even bill us for applications that we...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Our end users are not using the tools directly. Those are in the system, so they just see things put...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The product is very intuitive. It is even easy for new staff members to use. The product has...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I can get some support online. Problems are usually resolved within a few days. The support from...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The only issue I have with the product is that the enrollment process for ERAs is cumbersome. The...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Change Healthcare once gave us a free trial for a new product, and they have given us lower prices...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

On our claims, the vendor was able to reduce the amount of work that the staff members were doing,...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The vendor charged us for every little thing, but the product was in line with all the other...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

There was no good hands-on training. That was because the vendor's team was split. The vendor should...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Change Healthcare has a very antiquated platform. They have been promising upgrades to the...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Change Healthcare nickel-and-dimes us and has a bureaucratic organization. We generally only hear...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Obviously, submitting claims is key for our cash flow, so the product is good. Otherwise, we would...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Change Healthcare hasn't been able to deploy the product for different browsers. Assurance...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

During the contracting and implementation, we needed to escalate up to a CEO, and we were getting...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

One of the things we like about the system is that we can create our own queues here in the business...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We really don't need Change Healthcare all that much for support, but in those rare instances when...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I like everything about Change Healthcare. It is really nice that they are on top of the payer...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Due to some reorganization within our facility, we have been asked to look at other vendors. We are...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The executive team has been involved many times.

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

It is really nice that my claims in the product are specific to my tax ID and physician offices....

Feb 2021
||
(0)
 Thank you  Helpful

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Manager

It is a good thing that we aren't too dependent on the executives. We lost our account...

Feb 2021
||
(0)
 Thank you  Helpful

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Manager

We anticipate for the vendor to be good in a year from now and to fix our issues and then go on with...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I know Change Healthcare has some other products, but we are sticking with Assurance Reimbursement...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The system is very user friendly. Other than the two issues we are currently having with the vendor...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

There have been other vendors who have approached us that we haven't really entertained. We are...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We have a base rate, and then if we go above the transaction, Change Healthcare charges us for that....

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

On the back end, the claims are pretty good. Sometimes we have issues with the payers' edits or the...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I hear that other vendors go through the same things that Change Healthcare does for a lesser price....

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I don’t foresee any changes with Change Healthcare. We are pretty satisfied with them overall. We...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Our staff didn’t get good training during the implementation. I don’t know whether that was how the...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

My only issue with Change Healthcare is that we have to hound them to get information from them. We...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The system still drives our results simply because it is a little bit better than what we had...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I would tell others that the system is easy to move around and that it has a clear format. Change...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We have had our ups and downs with Change Healthcare. I am not happy with the way they bundle some...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Things have gotten better with Change Healthcare, but I am not 100% satisfied with them. Part of the...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Change Healthcare just went through an upgrade; their entire support process has changed. It is too...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Change Healthcare’s customer service and their resolution of any issues that we may come across are...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We are not using many of Change Healthcare’s analytics. As far as advancing their product goes, they...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

End users aren’t really getting into the system, but it is a pretty intuitive system.

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We are getting the claims out, so the Assurance product is bringing money in. That is a tangible outcome....

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We have had some challenges with the product, but overall, the staff does like it. Change...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

When I came to the facility many years ago, the vendor was doing such a lousy job that I made a...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

It is easy to work with Change Healthcare and to write bridge routines if I need to. The system is...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We have had some issues with Change Healthcare in which they have taken very little responsibility....

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

My billing supervisor is happy with the bill scrubber from Change Healthcare. We are stuck on a very...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

When tickets are submitted online to Change Healthcare, our billing supervisor gets pretty good...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The frontline support people at Change Healthcare often have to pull in higher-level support people...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Our experience with the solution has been pretty good. We are now on the cloud version of the...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Implementing this solution took a lot of effort, but we expected that because we were changing...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We like the solution. It is very efficient, and we have had minimal issues with technology or...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

It would be nice if Change Healthcare integrated more. If there is something that we need, we have...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

There are things that we get positive feedback on. The user interface is pretty easy to work with. I...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

With Change Healthcare’s clearinghouse, I would definitely like to see an improvement in the...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

From a contracting perspective, Change Healthcare sure could simplify or at least clarify what is...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We can get the same types of services from another clearinghouse for significantly cheaper than what...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

It seems like we are constantly getting fees for things that we didn’t know could have fees. In the...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The vendor nickel-and-dimes depending on what we are getting. If we were doing a bridge routine for...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Assurance Reimbursement Management is the old RelayHealth suite of products. It is a solid suite of...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

During the COVID-19 crisis, I haven't had anybody specifically reach out to me from Change...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Healthcare is a small, incestuous kind of industry. I think what has been noticeably lacking on the...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Change Healthcare's technology works fine. From the perspective of customer client satisfaction,...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We haven't seen any benefit from the connection to other payers yet. When we look at payer denials...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The vendor has reached out to make sure the business is running. They make sure our everyday...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

If the decision were up to me, I would purchase the system again. The vendor has definitely helped...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The vendor always reaches out with training opportunities. A lot of vendors now do online things,...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I don't think we have had an issue with the vendor's ongoing support. If there is some type of phone...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Change Healthcare is pretty fluid on the provider side. The vendor probably has one of the largest...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Change Healthcare is a large vendor, and that impacts a vendor's ability to make changes and keep...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The only time we would get nickel-and-dimed would be if we went over the cap amounts. That is built...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The only improvement I would like to see is tighter integration with our EMR. The Change Healthcare...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I have never really seen executives from Change Healthcare, but our sales team and our support team...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

We have a very old product doing our government claims, and we want to get rid of it. We are pushing...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Change Healthcare has been a great partner. They work with the director of our business office on a...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Our relationship with our local people from Change Healthcare is that of partners. But our...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Change Healthcare didn’t really train us. We already knew what we were doing. There have been...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

What Change Healthcare does exceedingly well is scrubbing our claims. They are very good about the...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We haven’t had any problems whatsoever. Change Healthcare works with us if we have an issue. We have...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Change Healthcare avoids charging for every little thing. We have a set fee. I think the product...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Change Healthcare has done upgrades, and we haven't had any issues. The upgrades are very easy, and...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I don't have any problems with the vendor’s support. The support people are competent and helpful....

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We looked at other products at one point, but we stayed with Change Healthcare. We just wanted to...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The product integrates, and the integration is good. The ease of use is good, so there are no...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Change Healthcare doesn't charge us for every little thing. I know this because we have another...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Some of our end users feel that this product doesn't provide enough information. I think the cash...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Our end users seem to be fairly comfortable with this product. The product's functionality is based...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Change Healthcare provides attachments to their technology. They provide good customer service as...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Our Change Healthcare account executive was very busy prior to COVID-19. This individual has...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

I have heard that the contracting process with Change Healthcare was very painful. It was difficult...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

During the COVID-19 pandemic, I noticed that Change Healthcare really looks at accounts payable....

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Change Healthcare has always been proactive about letting us know what is happening when there is an...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Change Healthcare offers a lot of training. The training they offered us was good. Change Healthcare...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Change Healthcare's Assurance Reimbursement Management software is awesome. The vendor upgrades the...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

If I have an issue with the system and I call the vendor's support, the issue will get taken care...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Change Healthcare has been active during the COVID-19 crisis. They have done a lot of work to make...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The integration with this solution requires a lot of files to be delivered back and forth. The...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

The technology is good; the tools are well developed. Change Healthcare is geared toward integration...

Oct 2020
||
(0)
 Thank you  Helpful

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VP/Other Executive

Change Healthcare needs to improve on a leadership level. The executives are very reactive. We don't...

Oct 2020
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VP/Other Executive

For the most part, we have agreed to all the charges we have gotten. Change Healthcare doesn't...

Oct 2020
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VP/Other Executive

Change Healthcare could offer more training. The only time we see any semblance of training is...

Oct 2020
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Director

I am absolutely happy with Change Healthcare. When we changed EMR systems, we also changed our...

Oct 2020
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Director

There are a few people who I feel connected to at Change Healthcare, but there has been a lot of...

Oct 2020
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Director

Change Healthcare offers some attachments. The problem is that most of the payers don't do...

Oct 2020
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Director

Change Healthcare is very supportive. They react to our requests and anything that we may need. They...

Oct 2020
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