ClearBalance Patient Financing
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Gordon Bishop
Sales & Research Director
KLAS Sales & Research Director - Gordon Bishop
 
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User Commentary

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Manager

Tools and Methodology

We would like to see better website development, improved interoffice communication, and more...

Jan 2023
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Manager

Project Results

With ClearBalance HealthCare, we can provide our patients with an interest-free financing...

Jan 2023
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Manager

Project Results

ClearBalance HealthCare tailors things to us and works hard to follow up. We can't do everything we...

Jan 2023
||
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Manager

People and Knowledge

ClearBalance HealthCare is slow to return calls or emails when we need help or have specific...

Jan 2023
||
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Manager

ROI and Cost

There is always room for improvement around cost because we always want more for our money, but we...

Jan 2023
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Manager

ROI and Cost

ClearBalance HealthCare is doing well. We have a good ROI and a small default rate. We have...

Jan 2023
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Manager

Tools and Methodology

Instead of seeing new guarantors, we are seeing patients who have had previous payments continue to...

Jan 2023
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Manager

People and Knowledge

We meet regularly with ClearBalance HealthCare, and that is nice. We can keep track of what is going...

Jan 2023
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Manager

Tools and Methodology

ClearBalance HealthCare streamlines the process of getting a loan. We can work through hurdles with...

Jan 2023
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Manager

People and Knowledge

ClearBalance HealthCare has an accommodating customer service staff. ClearBalance HealthCare does a...

Jan 2023
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VP/Other Executive

Other Observations

ClearBalance HealthCare had a lot of growing pains and was not very proactive for the first handful...

Dec 2022
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VP/Other Executive

ROI and Cost

ClearBalance HealthCare doesn’t charge us for anything beyond what is contracted. They cross their...

Dec 2022
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Director

Relationship

More than anything, we are satisfied because ClearBalance HealthCare’s services are very consistent...

Dec 2022
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Director

Tools and Methodology

From a reporting perspective, sometimes it is a little harder to reconcile what ClearBalance...

Dec 2022
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VP/Other Executive

Relationship

Earlier this year, I was not happy with ClearBalance HealthCare. Every time we talked to them, there...

Dec 2022
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VP/Other Executive

Tools and Methodology

The people who understand ClearBalance HealthCare, see the advantages, and want to utilize the...

Dec 2022
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VP/Other Executive

Relationship

The biggest issue we had with ClearBalance HealthCare was not patient facing, it was internal...

Dec 2022
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VP/Other Executive

Tools and Methodology

ClearBalance HealthCare has generally faded into the background of our operational workflows. The...

Dec 2022
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VP/Other Executive

ROI and Cost

My only dissatisfaction with ClearBalance HealthCare is that they are a bit pricier than their...

Dec 2022
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VP/Other Executive

People and Knowledge

We have regular meetings with ClearBalance HealthCare. The firm also reaches out to see how we are...

Dec 2022
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VP/Other Executive

Project Results

My staff feels like ClearBalance HealthCare makes a positive impact. Having an option for long-term...

Dec 2022
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Director

Tools and Methodology

The product has worked much better than we anticipated. We thought we would get a lot of backlash...

Nov 2022
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Director

Relationship

ClearBalance HealthCare has been such a good partner in working with our vendors and making sure...

Nov 2022
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Director

ROI and Cost

Our recourse rate has been consistently low ever since the firm's product went live, and that has...

Nov 2022
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VP/Other Executive

People and Knowledge

It is no question that I would absolutely buy the service again. The staff that I work with is...

Nov 2022
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VP/Other Executive

Relationship

The transition from working with the person who worked through the contract with us to working with...

Nov 2022
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VP/Other Executive

ROI and Cost

I promote the vendor to the HFMA and any other contact that I come across in healthcare finance. I...

Nov 2022
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VP/Other Executive

Lessons Learned

The whole arrangement with ClearBalance HealthCare was incredibly smooth. Early on, there was some...

Nov 2022
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Manager

Project Results

Our experience working with ClearBalance HealthCare has been very positive overall. The firm's...

Nov 2022
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Manager

People and Knowledge

Being able to offer ClearBalance HealthCare's option to our patients is very valuable. Patients...

Nov 2022
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Manager

Relationship

The process of reconciling default accounts can be cumbersome, but we have been able to work closely...

Nov 2022
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Director

Tools and Methodology

I would love for the firm to integrate their product with our EMR, but that is not a reflection on...

Oct 2022
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Director

ROI and Cost

ClearBalance HealthCare has done everything that they planned to do or said they would do. I think...

Oct 2022
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Director

Other Observations

I don’t have any problems with ClearBalance HealthCare’s staff, but we don’t interact with them a...

Oct 2022
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Director

Project Results

ClearBalance HealthCare’s greatest strength is providing a good patient experience. They are one of...

Oct 2022
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Manager

People and Knowledge

There is a set fee structure for ClearBalance HealthCare’s service, and we have negotiated that, so...

Oct 2022
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Manager

Project Results

ClearBalance HealthCare handles funding quickly. We don't have significant issues, and there is a...

Oct 2022
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Manager

Project Results

We have not had a significant amount of negative feedback from our customer population to indicate...

Oct 2022
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Director

Relationship

We have had a positive experience with ClearBalance HealthCare. I have worked with other firms that...

Oct 2022
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Director

Relationship

Somebody from ClearBalance HealthCare’s executive team is always on our calls. They are always...

Oct 2022
||
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Director

ROI and Cost

Having ClearBalance HealthCare helped us with our patients and some of our billing complexities. Our...

Oct 2022
||
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Director

Tools and Methodology

The firm's impact on the patient experience is highly positive because of ClearBalance HealthCare’s...

Oct 2022
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VP/Other Executive

Sales and Contracting

ClearBalance HealthCare charges us the fee that they promised to charge us, so I am not seeing any...

Oct 2022
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VP/Other Executive

ROI and Cost

ClearBalance HealthCare has delivered on what they have promised. They know their product, and they...

Oct 2022
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VP/Other Executive

Lessons Learned

We did a lot of prep work with ClearBalance HealthCare. The implementation was a little rough from a...

Oct 2022
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Manager

Tools and Methodology

ClearBalance HealthCare helps us to collect money up front. The firm’s consultants are always...

Oct 2022
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Manager

Relationship

The firm is always proactive with the new things that they can add for us, so they are good about...

Oct 2022
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Manager

Relationship

With ClearBalance HealthCare, we have a routine meeting where they go over everything that has...

Oct 2022
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Manager

ROI and Cost

We have a very low rate of return from anything that we send over to ClearBalance HealthCare. A very...

Oct 2022
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VP/Other Executive

Project Results

ClearBalance HealthCare offers our patients a long-term fee and interest-free option to pay their...

Sep 2022
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Director

Relationship

ClearBalance HealthCare knows their business. The firm is very experienced, very knowledgeable, and...

Sep 2022
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Director

Tools and Methodology

When we first went with ClearBalance HealthCare, they wanted a database of all of our patients and...

Sep 2022
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Director

Project Results

Giving our patients another option has made the biggest difference. Healthcare is expensive, and...

Sep 2022
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Director

Other Observations

ClearBalance HealthCare has met expectations, and we have been well supported. However, the turnover...

Sep 2022
||
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Director

ROI and Cost

ClearBalance HealthCare upgraded our reporting, and that did not cost us extra. The program has done...

Sep 2022
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Analyst/Coordinator

ROI and Cost

I would tell other providers that the biggest pro of using ClearBalance HealthCare would be that...

Aug 2022
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Analyst/Coordinator

Future Outlook

ClearBalance HealthCare is adopting newer things with their technology, but there are things that...

Aug 2022
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Analyst/Coordinator

Relationship

Our partnership with ClearBalance HealthCare has been nothing but incredible in terms of how they...

Aug 2022
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Analyst/Coordinator

Other Observations

If there is one thing that ClearBalance HealthCare can take a look at it is in the process of doing...

Aug 2022
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Analyst/Coordinator

Tools and Methodology

The firm generally exceeds expectations in the sense that they are always willing to look at new...

Aug 2022
||
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Analyst/Coordinator

Relationship

We frequently have conversations with the firm's marketing team, and other high-level executives are...

Aug 2022
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Analyst/Coordinator

ROI and Cost

We definitely receive our money's worth, but there is always room for improvement. Compared to other...

Aug 2022
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Manager

Relationship

We use ClearBalance HealthCare as our extended payment plan vendor, and I have no complaints. Their...

Aug 2022
||
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Manager

ROI and Cost

Patient experience is right at the top of our list of measures for success with ClearBalance...

Aug 2022
||
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Manager

Relationship

The firm does have their executives and administrative people involved with our account. If I have...

Aug 2022
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Manager

Tools and Methodology

The firm could be coming up with different solutions and ways to make the computer program a little...

Aug 2022
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Manager

Relationship

I have never had any issues. ClearBalance HealthCare is always proactive with anything that is...

Aug 2022
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Manager

Tools and Methodology

ClearBalance HealthCare has restrictions on what they can do if someone defaults. I understand why...

Aug 2022
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Manager

ROI and Cost

Patients are very open to and enjoy the idea of being able to extend payment terms longer than we...

Aug 2022
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Manager

ROI and Cost

We receive our money's worth from just the positive customer service ClearBalance HealthCare...

Aug 2022
||
(0)
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Manager

Project Results

I couldn't be happier with the system, and that is why I have brought ClearBalance HealthCare to the...

Aug 2022
||
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Manager

Tools and Methodology

An improvement I would suggest to ClearBalance HealthCare is an easier way for facilities to offer...

Aug 2022
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VP/Other Executive

Project Results

ClearBalance HealthCare meets my expectations, and I have a high threshold for expectations. They do...

Aug 2022
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VP/Other Executive

ROI and Cost

The firm brings in money for us, and they charge a reasonable cost. That definitely decreases our...

Aug 2022
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VP/Other Executive

Relationship

I would tell my peers that ClearBalance HealthCare is very responsive to our questions. They handle...

Aug 2022
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VP/Other Executive

Tools and Methodology

The firm's enrollment process is pretty seamless. We are in the process of integrating them into our...

Aug 2022
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Manager

Project Results

We have decreased A/R, improved patient experience, and to some degree, increased revenue. Improved...

Aug 2022
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Manager

Relationship

ClearBalance HealthCare is phenomenal to work with, and they always have been. The firm is very...

Aug 2022
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Manager

Project Results

The patients truly love the firm's services because, through the services, we can give the patients...

Aug 2022
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Director

Tools and Methodology

If there is one drawback with ClearBalance Patient Financing, it is that really weird, little things...

Aug 2022
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Director

Relationship

ClearBalance HealthCare has been wonderful to work with and very easy to deal with. And I can go all...

Aug 2022
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Director

Tools and Methodology

Payment plans are ClearBalance HealthCare’s niche, so those are the only things the firm has to...

Aug 2022
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Manager

ROI and Cost

ClearBalance HealthCare has helped drive down our A/R significantly. We have had an over 50%...

Aug 2022
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Manager

Project Results

I really enjoy the collaboration from ClearBalance HealthCare. I have never been faced with bringing...

Aug 2022
||
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Director

People and Knowledge

ClearBalance HealthCare was very responsive and informative. Whenever we had questions, the firm was...

Aug 2022
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Director

ROI and Cost

ClearBalance HealthCare’s fee structures are very clear and concise. With the firm's data tools, I...

Aug 2022
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Director

Relationship

ClearBalance HealthCare has been very focused on what we have been seeking to do. Now that we have...

Aug 2022
||
(0)
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Director

Relationship

ClearBalance Healthcare’s process is seamless, and the patients are happy with the service. We have...

Jul 2022
||
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Director

People and Knowledge

ClearBalance Healthcare is quick to respond to our needs, they educate us if we have a question, and...

Jul 2022
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VP/Other Executive

ROI and Cost

ClearBalance HealthCare is a great partner for what they do. They are kind of expensive. They offer...

Jun 2022
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VP/Other Executive

Project Results

ClearBalance HealthCare's patient financing program has brought our recourse rate down by more than...

Jun 2022
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VP/Other Executive

Tools and Methodology

ClearBalance HealthCare could have better tracking when things don’t work exactly the way they...

Jun 2022
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VP/Other Executive

Relationship

I can get to executives at ClearBalance HealthCare pretty easily. I had to get them involved when we...

Jun 2022
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VP/Other Executive

Lessons Learned

ClearBalance HealthCare has the right solution for a lot of places, particularly in turnaround...

Jun 2022
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Manager

Relationship

ClearBalance HealthCare definitely works with us on anything to make sure that they are helping us...

Jun 2022
||
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Manager

Relationship

The firm reaches out to us quarterly to give us any updates in terms of new services that they can...

Jun 2022
||
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Manager

Tools and Methodology

Everything went smoothly with the setup in terms of getting everything up and running. All of the...

Jun 2022
||
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Manager

ROI and Cost

I would absolutely recommend ClearBalance HealthCare. I would tell anybody thinking of bringing on...

Jun 2022
||
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Manager

Tools and Methodology

We generally get very few accounts returned to us because patients haven’t successfully followed the...

Jun 2022
||
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Manager

ROI and Cost

There is really not a whole lot to the service, so there aren't extra charges or nickel-and-diming.

Apr 2022
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Manager

Relationship

Of all the firms we work with, ClearBalance HealthCare is the one I need to monitor the least. I...

Apr 2022
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Manager

Tools and Methodology

The only pain point with ClearBalance HealthCare is that if there is a deceased person and a...

Apr 2022
||
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Director

Project Results

ClearBalance HealthCare is doing great for us. They do a phenomenal job of getting us trained and...

Apr 2022
||
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Director

Relationship

I have enjoyed working with ClearBalance HealthCare. We meet frequently with the customer relations...

Apr 2022
||
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Director

Win/Loss - Why they were selected (by current clients)

We had a previous relationship with ClearBalance HealthCare. The previous engagement went well, and...

Apr 2022
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CFO

Relationship

The firm's executive involvement could be better. One of the firm's executives changed out. I had a...

Apr 2022
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CFO

Project Results

I have been working with the firm for a really long time. I like their product. The firm provides a...

Apr 2022
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CFO

ROI and Cost

What we have to pay to ClearBalance HealthCare is all predetermined in an agreement, so I don't have...

Apr 2022
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CFO

People and Knowledge

The firm's staff does a good job. Occasionally, we get a bad apple, but bad apples don't stay long.

Apr 2022
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Analyst/Coordinator

Project Results

We find that patients love ClearBalance HealthCare's patient financing service. We get a lot of very...

Apr 2022
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Analyst/Coordinator

Win/Loss - Why they were selected (by current clients)

We looked at multiple firms before we went with ClearBalance HealthCare. The firm's customer service...

Apr 2022
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VP/Other Executive

Project Results

ClearBalance Patient Financing can increase an organization's collection rate.

Apr 2022
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VP/Other Executive

Tools and Methodology

ClearBalance HealthCare could improve the way they communicate with patients. I want the vendor to...

Apr 2022
||
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VP/Other Executive

Relationship

The firm's performance has been excellent. We have had a lot of executive changes within our...

Apr 2022
||
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VP/Other Executive

Tools and Methodology

The patients are happy. I have not heard one patient complaint. They are happy that there is a way...

Apr 2022
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Manager

Future Outlook

There is potential that another firm we are talking to can do the same thing that ClearBalance...

Mar 2022
||
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Manager

Tools and Methodology

ClearBalance HealthCare had trouble in the beginning with certain information going out. The firm...

Mar 2022
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Manager

People and Knowledge

The people we work with are not empowered to solve our problems. Every time we have an issue, we...

Mar 2022
||
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Manager

People and Knowledge

There are a lot of times when we send requests to ClearBalance HealthCare, and then they resolve the...

Mar 2022
||
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Manager

Project Results

The firm is held to certain standards by other institutions. There are certain rules and regulations...

Mar 2022
||
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