ClearBalance Patient Financing Commentary
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Mollie Hunt
Research Director
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User Commentary

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Director

Relationship, Services, Value

ClearBalance HealthCare can get the payments in, so our recourse rate is very low. The lower our...

Feb 2024
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Director

Value

ClearBalance has a program that offers financing for our patients. In today's world, everyone has...

Feb 2024
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Director

Relationship

ClearBalance has a pretty set niche. They have a very defined role. The team has been fantastic. We...

Feb 2024
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Director

Relationship

When patients hit hard times, they are able to call and extend or skip their payments. The firm...

Feb 2024
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Director

Relationship

We are pretty straightforward with ClearBalance HealthCare. Our contracts and everything with them...

Jan 2024
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Director

Relationship, Services

I have used ClearBalance HealthCare at another organization in the past, and we had our own internal...

Jan 2024
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Director

Services

I do have one sticking point around patients who accidentally and unexpectedly go to a bad debt...

Jan 2024
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Director

Relationship

ClearBalance HealthCare is easy to work with. I have been happy with them and with all of the folks...

Jan 2024
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Director

Value

Honestly, I would recommend the firm. They are a great option for the patients. Healthcare is so...

Jan 2024
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Director

Relationship, Relationship

The firm has accommodated our requests at every turn, whether we want a report or a reorganization...

Jan 2024
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Manager

Relationship, Relationship

The firm exceeds our expectations mostly from the customer service side. During the time I have been...

Jan 2024
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Manager

Relationship, Relationship

We have had a lot of turnover in terms of the person who is in charge of our account. We have had...

Jan 2024
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VP/Other Executive

Relationship, Relationship

The firm has exceeded our expectations because even with all the changes in interest rates and...

Jan 2024
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VP/Other Executive

Relationship, Relationship

The firm is very supportive of our mission, and they use technology to make sure that we reach the...

Jan 2024
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VP/Other Executive

Relationship, Relationship, Services, Services

ClearBalance HealthCare individualizes. They meet the needs of the individual organizations,...

Jan 2024
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Manager

Relationship, Relationship

ClearBalance HealthCare is extremely easy to work with. The firm's staff is very good and friendly....

Dec 2023
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Manager

Relationship, Relationship

ClearBalance HealthCare is very attentive. If a situation comes up, they respond to us promptly, and...

Dec 2023
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Manager

Operations, Operations

The implementation of ClearBalance HealthCare's system was quick and fairly streamlined. Our account...

Dec 2023
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Manager

Relationship, Relationship, Services, Services

One area of improvement for ClearBalance HealthCare is probably the customer care team. That is who...

Dec 2023
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Director

Relationship, Relationship

ClearBalance HealthCare makes things very easy to manage. I don't feel like I have to constantly...

Dec 2023
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Manager

Services, Services, Value, Value

I love the firm. ClearBalance HealthCare is a great option for patients, especially for those who...

Dec 2023
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VP/Other Executive

Services, Value

ClearBalance HealthCare provides support for patients and their self-pay balances. For example, if...

Dec 2023
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VP/Other Executive

Value, Value

ClearBalance HealthCare avoids charging for every little thing, but I don't know that we have always...

Dec 2023
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VP/Other Executive

Relationship, Relationship, Services

ClearBalance HealthCare tends to be very good with their execution to meet our requirements and...

Dec 2023
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VP/Other Executive

Relationship, Relationship, Value, Value

ClearBalance HealthCare’s customer service is excellent. They are very passionate about servicing...

Oct 2023
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VP/Other Executive

Services, Services

We like that there is flexibility for patients. Often, our patients have multiple stays. We handle...

Oct 2023
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VP/Other Executive

Value, Value

ClearBalance HealthCare’s fee is based on the prime rate, and it is not under their control that the...

Oct 2023
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VP/Other Executive

Relationship, Relationship, Operations, Operations

On the operational side, we have learned to promote the ClearBalance HealthCare service more as an...

Oct 2023
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Manager

Relationship, Relationship

I would probably buy ClearBalance Patient Financing again. Things have been good with it so far....

Oct 2023
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Manager

Relationship, Relationship

ClearBalance HealthCare is pretty responsive. They follow the rules, so they aren't always able to...

Oct 2023
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Director

Value, Value

ClearBalance HealthCare doesn’t avoid charging for every little thing. We found that they were kind...

Sep 2023
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Director

Relationship, Relationship, Services, Services

We have had a positive experience from a patient level while working with ClearBalance HealthCare.

Sep 2023
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Director

Services, Services

From a technological standpoint, there are some things that ClearBalance HealthCare hasn't been able...

Sep 2023
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Manager

Relationship, Relationship

I have recommended ClearBalance HealthCare to friends, and they seem to like the firm. The firm is...

Sep 2023
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Manager

Relationship, Relationship, Operations, Operations

We have a routine meeting with the firm to go over our KPIs and where we are in terms of default...

Sep 2023
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Manager

Relationship, Relationship

I would most definitely buy this service again. ClearBalance HealthCare is good at being...

Sep 2023
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Manager

Value

The firm doesn’t step outside of what our contract is, and that is good. The firm does a pretty good...

Sep 2023
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Manager

Relationship, Relationship

The firm exceeds expectations in terms of not only our facility and staff but also our patients. The...

Sep 2023
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Manager

Loyalty, Loyalty, Relationship, Relationship

The firm’s software is good. There is some room for improvement, and the firm is working on that....

Sep 2023
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Manager

Value, Value

ClearBalance HealthCare does have some fees for us, but those are fairly reasonable. They avoid...

Sep 2023
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Manager

Loyalty, Loyalty, Relationship, Relationship

We have had to work with ClearBalance HealthCare a couple of times. The service is very hands off....

Sep 2023
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Manager

Relationship

ClearBalance HealthCare’s staff is always very attentive and knowledgeable, and they are immediate...

Aug 2023
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Manager

Relationship

Our contact with the firm is very attentive to us, and anytime I have a request, they jump on the...

Aug 2023
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Manager

Value

The service and the fees from the firm are always going to be a bit more expensive than I would...

Aug 2023
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Manager

Relationship

ClearBalance HealthCare values us and treats our patients with a lot of compassion and respect. I...

Aug 2023
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Director

Relationship, Services

What I like the most about ClearBalance HealthCare is the people who work there. They make every...

Aug 2023
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Director

Operations

A suggestion I have for ClearBalance HealthCare is that their training for the end user be...

Aug 2023
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Manager

Relationship, Value, Value

We went forward with an integration that was really smooth and successful, and it saved us a lot of...

Aug 2023
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Manager

Relationship, Relationship

I work with ClearBalance HealthCare's executives all the time. We are on a first-name basis. They...

Aug 2023
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Manager

Loyalty, Loyalty

We are hoping to expand our services even further with some new offerings that ClearBalance...

Aug 2023
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Manager

Value, Value

We are definitely getting more than the ROI we expected with ClearBalance HealthCare. And they are...

Aug 2023
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Manager

Relationship, Relationship

We tried using other patient payment firms and didn’t really enjoy our relationship with them. Our...

Aug 2023
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Manager

Relationship, Relationship, Services

We have been with ClearBalance HealthCare for a while, and I can think of maybe one time that we had...

Aug 2023
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Manager

Relationship, Relationship

I would rate ClearBalance HealthCare's strategic ability very high. And I would rate their execution...

Aug 2023
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Manager

Loyalty, Loyalty, Relationship, Relationship

We have regular meetings where ClearBalance HealthCare talks about our performance as an...

Aug 2023
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VP/Other Executive

Relationship, Relationship, Relationship

The firm is highly engaged and very reliable, and they do good work with our families.

Aug 2023
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VP/Other Executive

Relationship

ClearBalance HealthCare is excellent. Self-pay is much better than selling A/R. There is recourse...

Jul 2023
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VP/Other Executive

Value

ClearBalance HealthCare has definitely helped us out with our self-pay patients. Our cash has...

Jul 2023
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VP/Other Executive

Relationship

We have asked for things off and on from ClearBalance HealthCare, and they have been more than happy...

Jul 2023
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Manager

Relationship, Relationship, Relationship, Services, Services, Services

We have a very strong partnership with ClearBalance HealthCare. ClearBalance HealthCare is very...

Jun 2023
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Manager

Operations, Services

I would like to see ClearBalance HealthCare have a better way for facilities to handle a payroll...

Jun 2023
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Manager

Relationship, Relationship, Relationship, Services, Services, Services

ClearBalance HealthCare provides great service and has really great patient satisfaction scores. We...

Apr 2023
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Manager

Loyalty, Loyalty, Loyalty, Relationship, Relationship, Relationship

We had an initial discussion with ClearBalance HealthCare about improvements. There are...

Apr 2023
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Manager

Services, Services, Services

ClearBalance HealthCare’s system integrates into our billing system and uses a single sign-on. We...

Apr 2023
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Manager

Relationship, Relationship, Relationship, Services, Services, Services

I don’t think we are utilizing all the features that ClearBalance HealthCare has available. If there...

Apr 2023
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Manager

Loyalty, Loyalty, Loyalty, Value, Value, Value

ClearBalance HealthCare does 100% of the financing with the patients that we refer, so we haven’t...

Apr 2023
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Manager

Relationship, Relationship, Relationship

We have regular meetings with ClearBalance HealthCare. We go over reports, and the firm is very...

Apr 2023
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VP/Other Executive

Relationship, Relationship, Relationship

ClearBalance HealthCare is a great partner of ours. The firm is very patient with us as we put in...

Apr 2023
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