ClearBalance Patient Financing
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Mac Boyter
Research Director Level 2
KLAS Research Director Level 2 - Mac Boyter
 
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VP/Other Executive

ClearBalance HealthCare is a great partner for what they do. They are kind of expensive. They offer...

Jun 2022
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VP/Other Executive

ClearBalance HealthCare's patient financing program has brought our recourse rate down by more than...

Jun 2022
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VP/Other Executive

ClearBalance HealthCare could have better tracking when things don’t work exactly the way they...

Jun 2022
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VP/Other Executive

I can get to executives at ClearBalance HealthCare pretty easily. I had to get them involved when we...

Jun 2022
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VP/Other Executive

ClearBalance HealthCare has the right solution for a lot of places, particularly in turnaround...

Jun 2022
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Manager

ClearBalance HealthCare definitely works with us on anything to make sure that they are helping us...

Jun 2022
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Manager

The firm reaches out to us quarterly to give us any updates in terms of new services that they can...

Jun 2022
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Manager

Everything went smoothly with the setup in terms of getting everything up and running. All of the...

Jun 2022
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Manager

I would absolutely recommend ClearBalance HealthCare. I would tell anybody thinking of bringing on...

Jun 2022
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Manager

We generally get very few accounts returned to us because patients haven’t successfully followed the...

Jun 2022
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Manager

There is really not a whole lot to the service, so there aren't extra charges or nickel-and-diming.

Apr 2022
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Manager

Of all the firms we work with, ClearBalance HealthCare is the one I need to monitor the least. I...

Apr 2022
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Manager

The only pain point with ClearBalance HealthCare is that if there is a deceased person and a...

Apr 2022
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Director

ClearBalance HealthCare is doing great for us. They do a phenomenal job of getting us trained and...

Apr 2022
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Director

I have enjoyed working with ClearBalance HealthCare. We meet frequently with the customer relations...

Apr 2022
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Director

We had a previous relationship with ClearBalance HealthCare. The previous engagement went well, and...

Apr 2022
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CFO

The firm's executive involvement could be better. One of the firm's executives changed out. I had a...

Apr 2022
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CFO

I have been working with the firm for a really long time. I like their product. The firm provides a...

Apr 2022
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CFO

What we have to pay to ClearBalance HealthCare is all predetermined in an agreement, so I don't have...

Apr 2022
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CFO

The firm's staff does a good job. Occasionally, we get a bad apple, but bad apples don't stay long.

Apr 2022
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Analyst/Coordinator

We find that patients love ClearBalance HealthCare's patient financing service. We get a lot of very...

Apr 2022
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Analyst/Coordinator

We looked at multiple firms before we went with ClearBalance HealthCare. The firm's customer service...

Apr 2022
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VP/Other Executive

ClearBalance Patient Financing can increase an organization's collection rate.

Apr 2022
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VP/Other Executive

ClearBalance HealthCare could improve the way they communicate with patients. I want the vendor to...

Apr 2022
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VP/Other Executive

The firm's performance has been excellent. We have had a lot of executive changes within our...

Apr 2022
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VP/Other Executive

The patients are happy. I have not heard one patient complaint. They are happy that there is a way...

Apr 2022
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Manager

There is potential that another firm we are talking to can do the same thing that ClearBalance...

Mar 2022
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Manager

ClearBalance HealthCare had trouble in the beginning with certain information going out. The firm...

Mar 2022
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Manager

The people we work with are not empowered to solve our problems. Every time we have an issue, we...

Mar 2022
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Manager

There are a lot of times when we send requests to ClearBalance HealthCare, and then they resolve the...

Mar 2022
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Manager

The firm is held to certain standards by other institutions. There are certain rules and regulations...

Mar 2022
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Director

ClearBalance HealthCare has been really good for us. I have struggled with my third-party vendor...

Mar 2022
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Director

ClearBalance HealthCare isn't the issue. At another company I worked at, it was crazy how much we...

Mar 2022
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Director

I haven't had any problems with any of the firm’s staff members, so they are really good. I would...

Mar 2022
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Director

I always like what firms can give us for reporting. ClearBalance HealthCare does a really good job...

Mar 2022
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VP/Other Executive

We have asked for advice from ClearBalance HealthCare in areas that are a little outside of what...

Mar 2022
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VP/Other Executive

ClearBalance HealthCare is definitely a partner to us because they are very engaged in what is...

Mar 2022
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VP/Other Executive

The service between ClearBalance HealthCare and our patients is seamless. It doesn't feel like we...

Mar 2022
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VP/Other Executive

We wanted to improve our A/R, and since implementing the firm's services, there has been a...

Mar 2022
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VP/Other Executive

The firm's engagement with us is not as high as I would hope for with a partner. We have a terrible...

Mar 2022
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VP/Other Executive

The services are not utilized very much. We are looking to replace them soon. There are better firms...

Mar 2022
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VP/Other Executive

ClearBalance HealthCare was pretty flexible when we first built the system.

Mar 2022
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Manager

With ClearBalance HealthCare, we have definitely seen more cash in our organization versus accounts...

Jan 2022
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Manager

I hear feedback that the customer service portion of ClearBalance HealthCare’s team is not as...

Jan 2022
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Manager

At one point, there was a disconnect of communication between us and ClearBalance HealthCare, and...

Jan 2022
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Manager

We have a regular meeting to talk about accounts that we are following up on. The individual we work...

Jan 2022
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Manager

We have had challenges with some patients, and ClearBalance HealthCare has been willing to help us...

Jan 2022
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Manager

Since we have been with ClearBalance HealthCare, we have done nothing but good work together. They...

Jan 2022
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Manager

There are ways in which the patient can go through the patient portal and fill out information to...

Jan 2022
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Manager

I have worked with different staff members that are higher up in the firm, and they have been...

Jan 2022
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Manager

ClearBalance HealthCare exceeds the expectations of not only my staff but also patients....

Jan 2022
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Manager

ClearBalance HealthCare's services are well worth the money that we pay. They are very helpful to...

Jan 2022
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Manager

The advice I would give a peer about working with ClearBalance HealthCare is that they should be...

Jan 2022
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Director

At the very beginning of ClearBalance HealthCare's implementation, things were so intense, and that...

Jan 2022
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Director

ClearBalance HealthCare has helped our self-pay process tremendously. One good thing about...

Jan 2022
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Director

At first, we were a little leery because we didn't know whether our patients were going to go for...

Jan 2022
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Director

The biggest thing with ClearBalance HealthCare is that they have underpromised and overdelivered....

Jan 2022
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Director

In working with ClearBalance HealthCare so far, we have seen that they are very connected to our...

Jan 2022
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Director

Everybody likes what they see with ClearBalance Patient Financing. The firm did have a security...

Jan 2022
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Manager

ClearBalance HealthCare is exceptionally easy to work with and very responsive.

Jan 2022
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Manager

ClearBalance HealthCare's service has been a huge success here. The patients really like the system...

Dec 2021
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Manager

ClearBalance HealthCare's strength is that their program is easy to use. The firm came on-site to...

Dec 2021
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Manager

A snag is that we can't see all the notes. We move accounts to bad debt if patients default to...

Dec 2021
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Manager

Our experience with ClearBalance HealthCare has been really positive. We get reports from the firm...

Dec 2021
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Manager

We have an individual assigned to us for any concerns we have. We can communicate with that person...

Dec 2021
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Manager

The firm has been very responsive to our needs. They are attentive and respond very quickly. We have...

Dec 2021
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VP/Other Executive

When we started with ClearBalance HealthCare, there weren't as many firms in the patient financing...

Oct 2021
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VP/Other Executive

We don't interact much with the staff from ClearBalance HealthCare, and that is probably a good...

Oct 2021
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VP/Other Executive

ClearBalance HealthCare does a really good job at what they do. I don't know whether they are on the...

Oct 2021
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VP/Other Executive

ClearBalance HealthCare's services aren't extremely expensive. We don't have a killer deal, but the...

Oct 2021
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Director

Our ROI with ClearBalance HealthCare is crazy. They always make efforts to look to the future....

Sep 2021
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Director

ClearBalance’s tools integrate with our EMR, and that is great.

Sep 2021
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Director

I didn’t give the staff and consultants a perfect rating. I think I got spoiled by working with one...

Sep 2021
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Director

ClearBalance HealthCare is a little pricier than what I have used before. I feel like their rates...

Sep 2021
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Director

I don’t know how flexible ClearBalance HealthCare is. They have a set way of doing things. If we...

Sep 2021
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Director

We had a very smooth implementation and training process with ClearBalance HealthCare.

Sep 2021
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Director

I like the way the ClearBalance HealthCare recourse plan is set up. We have it set up to fund the...

Sep 2021
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Director

ClearBalance HealthCare is really easy to work with. I have not had any issues. I have not had...

Sep 2021
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Director

We have a lot of centers, and our organization isn't easy. ClearBalance HealthCare is a bank, and...

Sep 2021
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Director

When I did my RFI and talked to the company that I used at a previous employer, I found that...

Sep 2021
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VP/Other Executive

Our previous firm was under certain regulations, and those rules meant that any revision to a...

Sep 2021
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VP/Other Executive

We made our decision based on reference checks, functionality, and cost comparison to other...

Sep 2021
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VP/Other Executive

I can serve significantly more patients with ClearBalance HealthCare than I could serve with the...

Sep 2021
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VP/Other Executive

We have been very pleased with the transition to ClearBalance HealthCare’s services, though I would...

Sep 2021
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Director

If we ever need to escalate things, the vendor is on top of them. I like how receptive the vendor is...

Sep 2021
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Director

It is pretty easy for patients to get signed up with the solution and to work with the vendor....

Sep 2021
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Director

We have had some issues on the solution's back end, and those issues can make things a little hairy....

Sep 2021
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VP/Other Executive

Our partnership with ClearBalance HealthCare is fabulous. They were very helpful in getting us set...

Jul 2021
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VP/Other Executive

Our patients love ClearBalance HealthCare. We have worked with them on being more patient-facing...

Jul 2021
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VP/Other Executive

We sit with one of ClearBalance HealthCare’s teams regularly to let them know what we would like to...

Jul 2021
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VP/Other Executive

We are looking at a firm that would allow our patients to see an estimate when they schedule their...

Jul 2021
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VP/Other Executive

ClearBalance HealthCare is always looking for what they should do next, and they ask us whether they...

Jul 2021
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Director

ClearBalance HealthCare could be more engaged in the benefit propositions they deliver on a routine...

Jul 2021
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Director

ClearBalance HealthCare understands our strategic vision; they just don’t always deliver. They could...

Jul 2021
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Director

Execution is ClearBalance HealthCare's strength. They are seasoned in the space that they are in....

Jul 2021
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Director

I hear from an executive quarterly or semiannually. But I could contact them pretty immediately if I...

Jul 2021
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Director

ClearBalance HealthCare could be more engaged in being a real partner. They don’t do well at...

Jul 2021
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Director

ClearBalance HealthCare is really expensive. There are administrative fees and a lot of banking...

Jul 2021
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Director

The transactions are always right. The technology works great. The customer service is great with...

Jul 2021
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Director

ClearBalance HealthCare is very attractive in certain ways. They fund long-term payment plans and...

Jul 2021
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