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ClearBalance Patient Financing
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KLAS Research Director - Mac Boyter
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Mac Boyter

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mac.boyter@klasresearch.com

 
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User Commentary

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VP/Other Executive

Our previous firm was under certain regulations, and those rules meant that any revision to a...

Sep 2021
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VP/Other Executive

We made our decision based on reference checks, functionality, and cost comparison to other...

Sep 2021
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VP/Other Executive

I can serve significantly more patients with ClearBalance HealthCare than I could serve with the...

Sep 2021
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VP/Other Executive

We have been very pleased with the transition to ClearBalance HealthCare’s services, though I would...

Sep 2021
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(0)
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Director

If we ever need to escalate things, the vendor is on top of them. I like how receptive the vendor is...

Sep 2021
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Director

It is pretty easy for patients to get signed up with the solution and to work with the vendor....

Sep 2021
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Director

We have had some issues on the solution's back end, and those issues can make things a little hairy....

Sep 2021
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VP/Other Executive

Our partnership with ClearBalance HealthCare is fabulous. They were very helpful in getting us set...

Jul 2021
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VP/Other Executive

Our patients love ClearBalance HealthCare. We have worked with them on being more patient-facing...

Jul 2021
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VP/Other Executive

We sit with one of ClearBalance HealthCare’s teams regularly to let them know what we would like to...

Jul 2021
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VP/Other Executive

We are looking at a firm that would allow our patients to see an estimate when they schedule their...

Jul 2021
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VP/Other Executive

ClearBalance HealthCare is always looking for what they should do next, and they ask us whether they...

Jul 2021
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Director

ClearBalance HealthCare could be more engaged in the benefit propositions they deliver on a routine...

Jul 2021
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Director

ClearBalance HealthCare understands our strategic vision; they just don’t always deliver. They could...

Jul 2021
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Director

Execution is ClearBalance HealthCare's strength. They are seasoned in the space that they are in....

Jul 2021
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Director

I hear from an executive quarterly or semiannually. But I could contact them pretty immediately if I...

Jul 2021
||
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Director

ClearBalance HealthCare could be more engaged in being a real partner. They don’t do well at...

Jul 2021
||
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Director

ClearBalance HealthCare is really expensive. There are administrative fees and a lot of banking...

Jul 2021
||
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Director

The transactions are always right. The technology works great. The customer service is great with...

Jul 2021
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Director

ClearBalance HealthCare is very attractive in certain ways. They fund long-term payment plans and...

Jul 2021
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Manager

ClearBalance HealthCare has been very easy to work with, and we can tailor their program to our...

May 2021
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Manager

ClearBalance HealthCare sometimes nickel-and-dimes because of some handling fee issues in past...

May 2021
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Manager

Operationally, they had very good involvement in regards to their customer relations team and...

May 2021
||
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Manager

We have other business partners that continuously exceed expectations. I am not saying that...

May 2021
||
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Director

ClearBalance HealthCare serves a valuable role for us in what they do, and they are good at that...

Apr 2021
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Director

My expectations are pretty high. ClearBalance HealthCare does what I expect them to do. I haven't...

Apr 2021
||
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Director

ClearBalance HealthCare is good about responding to things that I need. The one area that...

Apr 2021
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Director

We recently added our physician side using ClearBalance HealthCare’s service. One of the...

Apr 2021
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Manager

There are some things with the contract that we would like to change. The vendor does a full...

Apr 2021
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(0)
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Manager

Sometimes, something that we struggle with is that our patients complain that they never got the...

Apr 2021
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Manager

I have nothing but good things to say about ClearBalance HealthCare. They are easy to work with....

Apr 2021
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Manager

Our patients like ClearBalance HealthCare. The portal, ClearPath, is really easy to use. When our...

Apr 2021
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Manager

Just like everyone else, ClearBalance has stepped up during COVID-19. They have been a little more...

Apr 2021
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Director

We get an ACH every week from ClearBalance HealthCare. We set it up a little differently than...

Apr 2021
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Director

We have a good relationship with ClearBalance HealthCare. We work really well with them. They are...

Apr 2021
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Director

Everything is laid out in the contract. There are no surprise charges; what ClearBalance HealthCare...

Apr 2021
||
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Director

ClearBalance HealthCare’s service is a huge patient satisfier. Every other hospital has a limited...

Apr 2021
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Director

Every few months, an executive calls just to check in and make sure everything is okay. That person...

Mar 2021
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Director

Now that we have integration, the program is easy not only for us but also for patients to use....

Mar 2021
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Director

ClearBalance HealthCare was very good about helping us with everything, including the accounting....

Mar 2021
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VP/Other Executive

We are not thrilled with ClearBalance HealthCare. If they came out with a new platform, we probably...

Mar 2021
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VP/Other Executive

The vendor is easy to work with. When we have gone back and forth, we have both made sacrifices and...

Mar 2021
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VP/Other Executive

The only issue I have with ClearBalance HealthCare’s service is that we don’t get enough people...

Mar 2021
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VP/Other Executive

If another healthcare system or larger healthcare organization were asking me, I would entice them...

Mar 2021
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(0)
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Manager

I like ClearBalance HealthCare, and I think they do great, but I am sure they feel they can do...

Mar 2021
||
(0)
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Manager

I can reach out to anyone I want at ClearBalance HealthCare, from my salesperson to the account...

Mar 2021
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(0)
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Manager

I would like more outcomes from ClearBalance HealthCare, but we are coming through a year that has...

Mar 2021
||
(0)
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Manager

Our engagement with ClearBalance HealthCare is going very well. I was the driving force to bring...

Mar 2021
||
(0)
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Manager

We will share with patients our financing options as far ahead in the process as possible prior to a...

Mar 2021
||
(0)
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Manager

ClearBalance HealthCare’s charges are pretty up front. There is obviously a cost they are taking on...

Mar 2021
||
(0)
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Manager

ClearBalance HealthCare does more than what we can do. We sometimes have trouble recruiting people...

Mar 2021
||
(0)
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Manager

ClearBalance HealthCare exceeds my expectations all the time. They stand by their rules. In fact, we...

Mar 2021
||
(0)
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Manager

ClearBalance HealthCare’s customer service and how they communicate stand out to me. Any time we...

Mar 2021
||
(0)
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Manager

ClearBalance HealthCare can fit the payment plans into customers’ financial needs. If patients incur...

Mar 2021
||
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VP/Other Executive

ClearBalance HealthCare doesn't nickel-and-dime us. The services are straightforward. We aren't...

Mar 2021
||
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VP/Other Executive

The vendor certainly makes sure that we are pleased, and that is a good strategy. They try hard.

Mar 2021
||
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Director

One thing I noticed off the bat was the vendor's customer service. Being in customer service myself,...

Mar 2021
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Director

When we wanted to set up files and post logic, the vendor accommodated us. We basically told the...

Mar 2021
||
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Director

I have been able to reach out to anyone at the vendor organization if I have wanted to. I have never...

Mar 2021
||
(0)
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Director

We found what the vendor was selling easy to use, but we also knew that it was so powerful. The...

Mar 2021
||
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Manager

So far, ClearBalance HealthCare is doing pretty well. Their immediate response last year during the...

Mar 2021
||
(0)
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Manager

I don’t get the impression from ClearBalance HealthCare that they nickel-and-dime us. We have a...

Mar 2021
||
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Manager

The only improvement I would like to see is with ClearBalance HealthCare’s reporting capability....

Mar 2021
||
(0)
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Director

The implementation and rollout were challenging in the sense that I needed to get buy-in from the...

Mar 2021
||
(0)
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Director

I would definitely buy the solution again. If I were to leave and go to another hospital that didn't...

Mar 2021
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Director

I would like to see the vendor continue to increase their technical relationship with Epic so that...

Mar 2021
||
(0)
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Director

We always do training regularly just to go back to the basics to reinforce the dos and don’ts. The...

Mar 2021
||
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Director

If we don’t see that the vendor is performing, we call them out on it. But the benefit of that is...

Mar 2021
||
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Director

There are things that the vendor presents to us that we aren't even aware of, so I believe that they...

Mar 2021
||
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Manager

Especially with COVID-19 and everything that has been happening, the vendor has been very responsive...

Mar 2021
||
(0)
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Manager

When I need information or feedback, I get it within a few days. If the vendor needs to do...

Mar 2021
||
(0)
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Manager

The terms of our contract are very clear and very fair. The ROI has far exceeded what we expected....

Mar 2021
||
(0)
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Manager

It would be interesting if the vendor could do more of a client-facing reporting system so that it...

Mar 2021
||
(0)
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CFO

ClearBalance HealthCare communicates very well with us. We have regular meetings with them where we...

Mar 2021
||
(0)
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CFO

We have a very specific program with ClearBalance HealthCare based on our size. They have developed...

Mar 2021
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VP/Other Executive

ClearBalance is a pretty good vendor. They make an effort to partner with us to make sure we are...

Feb 2021
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VP/Other Executive

Our last integration between our enterprise vendor's system and ClearBalance's system struggled a...

Feb 2021
||
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VP/Other Executive

Occasionally, our users tend to complain about not being able to do something in the system due to a...

Feb 2021
||
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Director

ClearBalance Healthcare does tack on costs for add-ons. The vendor is more susceptible to charging...

Jan 2021
||
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Director

ClearBalance Healthcare is very visible. We have regular meetings with their leaders. The executive...

Jan 2021
||
(0)
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Director

I would recommend ClearBalance Healthcare because they are serving their purpose, even though we are...

Jan 2021
||
(0)
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Director

Since we have been live, the vendor has enhanced their reporting, but I would like to see more...

Jan 2021
||
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Manager

Our customers are thrilled with ClearBalance HealthCare, their processes, and their customer...

Jan 2021
||
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CFO

ClearBalance Healthcare is very patient focused. They offer patients a lot of flexibility with their...

Dec 2020
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CFO

With ClearBalance Healthcare, their model is sometimes challenging for customers to understand. They...

Dec 2020
||
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Manager

We renegotiated our contract with ClearBalance during COVID-19. They were very willing to...

Oct 2020
||
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Manager

We definitely have people that we can escalate issues to. ClearBalance has been a really great...

Oct 2020
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