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ClearBalance Patient Financing Comments
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KLAS Research Director - Mac Boyter
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Mac Boyter

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mac.boyter@klasresearch.com

 
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User Commentary

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Manager

Especially with COVID-19 and everything that has been happening, the vendor has been very responsive...

Mar 2021
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Manager

When I need information or feedback, I get it within a few days. If the vendor needs to do...

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Manager

The terms of our contract are very clear and very fair. The ROI has far exceeded what we expected....

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Manager

It would be interesting if the vendor could do more of a client-facing reporting system so that it...

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CFO

ClearBalance HealthCare communicates very well with us. We have regular meetings with them where we...

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CFO

We have a very specific program with ClearBalance HealthCare based on our size. They have developed...

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VP/Other Executive

ClearBalance is a pretty good vendor. They make an effort to partner with us to make sure we are...

Feb 2021
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VP/Other Executive

Our last integration between our enterprise vendor's system and ClearBalance's system struggled a...

Feb 2021
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VP/Other Executive

Occasionally, our users tend to complain about not being able to do something in the system due to a...

Feb 2021
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Director

ClearBalance Healthcare does tack on costs for add-ons. The vendor is more susceptible to charging...

Jan 2021
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Director

ClearBalance Healthcare is very visible. We have regular meetings with their leaders. The executive...

Jan 2021
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Director

I would recommend ClearBalance Healthcare because they are serving their purpose, even though we are...

Jan 2021
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Director

Since we have been live, the vendor has enhanced their reporting, but I would like to see more...

Jan 2021
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Manager

Our customers are thrilled with ClearBalance HealthCare, their processes, and their customer...

Jan 2021
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CFO

ClearBalance Healthcare is very patient focused. They offer patients a lot of flexibility with their...

Dec 2020
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CFO

With ClearBalance Healthcare, their model is sometimes challenging for customers to understand. They...

Dec 2020
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Manager

We renegotiated our contract with ClearBalance during COVID-19. They were very willing to...

Oct 2020
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Manager

We definitely have people that we can escalate issues to. ClearBalance has been a really great...

Oct 2020
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Manager

I am not happy with how ClearBalance presented themselves. They said they would take HSA and FSA...

Sep 2020
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Manager

For the most part, ClearBalance exceeds my expectations. Sometimes I get part of an answer and not...

Sep 2020
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VP/Other Executive

When we sat down with ClearBalance, they looked at our long-term plans. We looked at an ROI. The...

Aug 2020
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VP/Other Executive

ClearBalance has really been a partner to us. I love them to death. They are awesome. We heard about...

Aug 2020
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VP/Other Executive

If a patient can't make it onto ClearBalance's plan, then we know that the account will go to bad...

Aug 2020
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VP/Other Executive

ClearBalance has come forward with everything they have promised. We have gone back to them with...

Jun 2020
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VP/Other Executive

ClearBalance has been spectacular. They are fabulous to work with in getting things set up and ready...

Jun 2020
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VP/Other Executive

The vendor is a great company to work with. We have had very great success with them. We are going...

Jun 2020
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VP/Other Executive

We are continuing to use ClearBalance. We have used them organization-wide for a significant amount...

Jun 2020
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VP/Other Executive

We have a couple of different structures that we use ClearBalance’s product for. We have a few...

Jun 2020
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VP/Other Executive

ClearBalance consistently exceeds expectations. I have never had any issues or heard of any issues....

Jun 2020
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VP/Other Executive

There are some challenges in terms of how ClearBalance's product is funded. A lot of the challenges...

Jun 2020
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Director

ClearBalance is a little more proactive in suggesting changes that could be beneficial to us than...

May 2020
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Director

ClearBalance's service is a great way to get funding in the door and resolve outstanding A/R claims...

May 2020
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VP/Other Executive

COVID-19 has really taken the world by storm, and we have a lot of business partners that have...

May 2020
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VP/Other Executive

Contracting with ClearBalance was incredible. We have one direct contact, and that person has met...

May 2020
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VP/Other Executive

ClearBalance is a recourse, so we get everything back if our patients do not pay. From my...

May 2020
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VP/Other Executive

One of the things that makes ClearBalance's offering really helpful for patients is that the program...

May 2020
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VP/Other Executive

ClearBalance will meet with us as often as we would like to. We are doing regular check-ins right...

May 2020
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VP/Other Executive

ClearBalance provides pretty exceptional reports to us. We can see by team member who was doing...

May 2020
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VP/Other Executive

The recourse process is pretty straightforward for us. That process occurs when a patient has become...

May 2020
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Manager

There hasn’t been any difference with ClearBalance through COVID-19; everything has been consistent...

May 2020
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Manager

We are definitely getting our money's worth with ClearBalance. I would recommend them to others....

May 2020
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