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DeliverHealth Go-Live Support (Nuance) Comments
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Commentary Summary
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User Commentary
Director
Nobody wanted DeliverHealth to leave because they were so helpful. They trained us on documentation,...
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Director
DeliverHealth went above and beyond. One of them even gave one of our doctors their cellphone...
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Director
To make sure our processes aligned, we had a short meeting with DeliverHealth before they trained...
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Director
I always include the vendor in our RFPs because when I talk to folks, Nuance is the only company...
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Director
The vendor's tracking could be improved. They would take the initial calls from end users or from...
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Director
The vendor needs to significantly change their pricing, but they have been such a good partner with...
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CMO
In a larger go-live, the vendor could hide some of the weaker resources and move people around. But...
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CMO
I have mixed feelings. For our initial go-live, Nuance was excellent. We had on-site support. The...
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CMO
The vendor's executive involvement wasn't good. But there was someone that was specific to our...
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CMO
The vendor had some staff members that were unbelievably qualified. They had some staff members that...
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Director
We were highly satisfied with Nuance's go-live support. That is why we are bringing them back. The...
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VP/Other Executive
We looked around at several different firms before starting our project. Nuance was one of those...
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Director
Nuance worked on a project for us. It wasn't a small project but also wasn't something major and big...
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Director
From a leadership perspective, I wasn't very impressed with Nuance. However, the knowledge and...
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Director
The vendor didn't avoid charging for every little thing. They charged for every single issue. I felt...
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Director
The vendor nickel-and-dimed us a lot, and they weren't very open to listening to our opinions. I...
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Director
The vendor's executive involvement could be improved. The way the vendor chose their staff was very...
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Director
The vendor had a pretty strong at-the-elbow support team. The leadership was just difficult. The...
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CIO
The quality of Nuance's support was pretty exceptional. The vendor assisted us with at-the-elbow...
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CIO
Our go-live was very short. We arranged for an incident command center to be manned for a period of...
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CIO
We are particularly pleased with Nuance. Due to where we were with the pandemic, we checked in with...
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CIO
We went to bid for at-the-elbow support because the dollar amount was so significant, and we decided...
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From Good to Exceptional—Go-Live Support