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DeliverHealth Go-Live Support (Nuance)
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Kaleb Harris
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KLAS Research Director - Kaleb Harris
 
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User Commentary

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CNIO

DeliverHealth is looking at how they can grow their company and support. They brought us everything...

Nov 2021
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CNIO

With DeliverHealth, we only pay for what we use. If we do a contract for support but end it early,...

Nov 2021
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CNIO

Our experience with DeliverHealth has been very positive. We had an extremely successful...

Nov 2021
||
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CNIO

In terms of finding the proper resources, the firm was able to come up with the number of people and...

Nov 2021
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Director

Nobody wanted DeliverHealth to leave because they were so helpful. They trained us on documentation,...

May 2021
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Director

DeliverHealth went above and beyond. One of their people even gave one of our doctors their...

May 2021
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Director

To make sure our processes aligned, we had a short meeting with DeliverHealth before they trained...

May 2021
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Director

I always include the vendor in our RFPs because when I talk to folks, Nuance is the only company...

Apr 2021
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Director

The vendor's tracking could be improved. They would take the initial calls from end users or from...

Apr 2021
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Director

The vendor needs to significantly change their pricing, but they have been such a good partner with...

Apr 2021
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CMO

In a larger go-live, the vendor could hide some of the weaker resources and move people around. But...

Mar 2021
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CMO

I have mixed feelings. For our initial go-live, Nuance was excellent. We had on-site support. The...

Mar 2021
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CMO

The vendor's executive involvement wasn't good. But there was someone that was specific to our...

Mar 2021
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CMO

The vendor had some staff members that were unbelievably qualified. They had some staff members that...

Mar 2021
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Director

We were highly satisfied with Nuance's go-live support. That is why we are bringing them back. The...

Feb 2021
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Article
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From Good to Exceptional—Go-Live Support
19 June 20    |   Kaleb Harris and Rebecca Hammond
The go-live support segment is an established market where the vendors have fine-tuned best practices over the years. The Go-Live Support Segment Highlight 2020 report looks at what makes a firm good



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