DocASAP Comments

 
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User Commentary

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Manager

Functionality and Upgrades

Patients are booking with DocASAP's solution, and the product seems to be working overall.

Nov 2020
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VP/Other Executive

Service and Support

DocASAP will get on a call with us at any time.

Nov 2020
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Manager

Functionality and Upgrades

If the decision were up to me, I would probably not choose to buy DocASAP's solution again unless...

Nov 2020
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Manager

Service and Support

I think DocASAP tries to keep their promises to the best of their ability. I think they usually...

Nov 2020
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Manager

ROI / Cost (care and feeding)

Sometimes the way the vendor is calculating their invoices is dependent on the number of centers...

Nov 2020
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Manager

Implementation and Training

I would like to see DocASAP take more initiative for training. They tend to rely on me or my...

Nov 2020
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Manager

Relationship

I know a DocASAP executive who is involved. I think there is maybe a disconnect between what our...

Nov 2020
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Manager

Lessons Learned

My recommendation of DocASAP depends on the friend or client and what his or her needs are. I would...

Nov 2020
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Manager

Interfacing and Integration

I think the integration with our EMR could be improved.

Nov 2020
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Manager

Functionality and Upgrades

DocASAP is making changes to their interface. I don’t think those changes necessarily apply to us....

Nov 2020
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Manager

Service and Support

We have really struggled with the vendor’s support. I think we have given them our feedback and have...

Nov 2020
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VP/Other Executive

ROI / Cost (care and feeding)

DocASAP is simple for patients to use. Patients love being able to schedule an appointment at any...

Nov 2020
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VP/Other Executive

Functionality and Upgrades

We have had a problem multiple times this year where DocASAP does an upgrade and they change what...

Nov 2020
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VP/Other Executive

Functionality and Upgrades

We are looking to make some changes to how we schedule telehealth, and in order to make the change,...

Nov 2020
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VP/Other Executive

ROI / Cost (care and feeding)

DocASAP is probably not part of our long-term plans. I think there are some things DocASAP charges...

Nov 2020
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VP/Other Executive

Functionality and Upgrades

I would purchase DocASAP's solution again. I really like it. I like the service and the technology....

Nov 2020
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VP/Other Executive

Interfacing and Integration

The DocASAP system’s compatibility with our old EMR was great, but with our new EMR, it is not so...

Nov 2020
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COO

Other Observations & Comments

The only advice I have for DocASAP is that they should put forth the effort to allow the product to...

Oct 2020
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COO

Functionality and Upgrades

The product is good. I think its biggest strength is that patients can schedule appointments without...

Oct 2020
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COO

Relationship

DocASAP is great. They are easy to work with and are very responsive and flexible. We are glad that...

Oct 2020
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COO

Technology

There are opportunities for growth with DocASAP. We recently added a telemedicine service through...

Oct 2020
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COO

Functionality and Upgrades

With the solution, a patient who is looking for a new doctor can put parameters in, and that is...

Oct 2020
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COO

Functionality and Upgrades

The DocASAP representative who worked with us during implementation was superb and one of the most...

Oct 2020
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COO

Functionality and Upgrades

DocASAP has a really nice reporting package. It shows us some things that have helped us improve how...

Oct 2020
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COO

Functionality and Upgrades

We initially rolled out DocASAP for one specialty, then we moved to all the remaining specialties....

Oct 2020
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COO

Service and Support

One of the DocASAP representatives we worked with was promoted, and that person deserved the...

Oct 2020
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COO

Lessons Learned

I wouldn't say DocASAP works 100% of the time. People definitely need to understand how it works and...

Oct 2020
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COO

Service and Support

We don't really have any issues with the quality of DocASAP. There are probably still more things...

Oct 2020
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COO

Functionality and Upgrades

DocASAP's reporting package is great, so what the outcomes are is very clear.

Oct 2020
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COO

Relationship

I don't know whether I would say DocASAP is pricey because it has been worth the investment for us....

Oct 2020
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COO

Relationship

Throughout COVID-19, we suspended services for a while, and DocASAP was the only vendor that was...

Oct 2020
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Director

Functionality and Upgrades

The system provides us with a lot of flexibility. We recently had a big enterprise move to a new...

Oct 2020
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Director

Service and Support

The vendor has been very willing to work with us on things. We had a one-off situation with another...

Oct 2020
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Director

Future Outlook

I think that DocASAP has gotten better over the years, but when we first started working with them,...

Oct 2020
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Director

Other Observations & Comments

I don't know whether DocASAP is part of our long-term plans. If I had been asked a year ago, I would...

Oct 2020
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Director

Service and Support

I do think that DocASAP keeps their promises. They have been pretty good about setting expectations...

Oct 2020
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Director

ROI / Cost (care and feeding)

DocASAP's price model is more of a per provider or per center kind of model. Their model hasn't had...

Oct 2020
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Director

Functionality and Upgrades

I think that DocASAP is trying to deliver new technology, but their new technology tends to be...

Oct 2020
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Director

Lessons Learned

The one thing that I would caution others about with this product is integration. We have had...

Oct 2020
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Director

Service and Support

Nobody is perfect, but I can’t think of any immediate significant issues that we had in utilizing...

Oct 2020
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Director

Technology

DocASAP's system is idiot proof. My 85-year-old mom could use it. As long as someone has an internet...

Oct 2020
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Director

Service and Support

DocASAP is much more amiable to making changes that we have requested versus other vendors in this...

Oct 2020
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Director

Relationship

DocASAP is a company where we can pick up the phone and call their CEO. I could call one of their...

Oct 2020
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Director

Functionality and Upgrades

I look at DocASAP in the same way I look at the airline industry. I can go on an airline’s website...

Oct 2020
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Director

Other Observations & Comments

The biggest challenge is to get physicians to buy into DocASAP's system. That isn't because there...

Oct 2020
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VP/Other Executive

Functionality and Upgrades

We were able to get DocASAP's system going, and we are seeing some good success with it. Before...

Jun 2020
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Director

Functionality and Upgrades

We were having issues with call volume, and we wanted a way to be able to meet the needs of our...

Jun 2020
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Director

Relationship

DocASAP was really good about giving us ideas and ways to help grow our business, so that was...

Jun 2020
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VP/Other Executive

Functionality and Upgrades

The feedback that we have gotten about the online scheduling for both DocASAP's system and our...

Apr 2020
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VP/Other Executive

Other Observations & Comments

I think of DocASAP's system as our version of Expedia, and I think of our patient portal as our...

Apr 2020
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Director

Other Observations & Comments

The system is very configurable. That is good and bad. We can do whatever we want with the system,...

Apr 2020
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Director

Other Observations & Comments

DocASAP often unfairly gets a bad rap for technology and integration challenges that really aren’t...

Apr 2020
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Director

Other Observations & Comments

There are certain solutions that are part of our future plans, but we are not married to DocASAP. We...

Apr 2020
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Director

Functionality and Upgrades

The DocASAP platform has an intelligent UI that has been working well for patient scheduling. If a...

Apr 2020
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Director

Service and Support

DocASAP is trying to develop relationships with insurance companies and embed scheduling links...

Apr 2020
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Director

Service and Support

DocASAP doesn’t keep their promises. We once had a request of DocASAP to do some integration of...

Apr 2020
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Director

Service and Support

There really isn’t phone support with DocASAP. They steer away from phone support as much as...

Apr 2020
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Director

Relationship

In the very beginning, we were so frustrated with DocASAP, but we worked through the problems. I am...

Mar 2020
 Helpful

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Director

Future Outlook

We use the tool to allow our patients to directly schedule appointments through the internet. The...

Mar 2020
 Helpful

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Director

Implementation and Training

It took us a while to install the tool. We pushed back on some things that DocASAP wanted to do or...

Mar 2020
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CIO

Future Outlook

We have recently selected a replacement product for DocASAP's system. There have been multiple...

Feb 2020
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