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DocASAP Comments
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Subject Expert
Commentary Summary
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User Commentary
VP/Other Executive
We have occasionally felt nickel-and-dimed but only as part of our contract negotiation. We took a...
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VP/Other Executive
The vendor does a very nice job with training, and the product pretty much does everything it is...
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VP/Other Executive
The system is money well spent for us, but the vendor could do some more product development. That...
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VP/Other Executive
The vendor does a pretty good job of providing proactive service, and the vendor executives have...
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Manager
DocASAP’s support is pretty good. They are almost to the point where we need to push them away...
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Manager
Determining whether we have gotten our money’s worth is tricky. My initial hunch is that we haven't...
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Manager
It seems like we were getting a new account manager. There is one person that kind of oversees our...
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VP/Other Executive
This product is part of our plans for now. There is another vendor that offers similar functionality...
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VP/Other Executive
I would definitely buy the product again if the decision were up to me. DocASAP has been a great...
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VP/Other Executive
The system allows us to do some things that we would not be able to do with other vendors' systems....
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Manager
When we were doing a comparison between other systems, other vendors hadn’t built out all of the...
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Manager
For the most part, I think DocASAP keeps their promises. I would say 85% of the time they do. A lot...
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Manager
It has been a while since I have had training from DocASAP. Their last training was of good quality....
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Director
DocASAP keeps their promises, but that may not happen on the exact date promised. DocASAP is very...
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Director
DocASAP's product works as expected apart from one aspect. The Google search piece was a bit unclear...
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Manager
Patients are booking with DocASAP's solution, and the product seems to be working overall.
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VP/Other Executive
DocASAP will get on a call with us at any time.
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Manager
If the decision were up to me, I would probably not choose to buy DocASAP's solution again unless...
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Manager
I think DocASAP tries to keep their promises to the best of their ability. I think they usually...
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Manager
Sometimes the way the vendor is calculating their invoices is dependent on the number of centers...
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Manager
I would like to see DocASAP take more initiative for training. They tend to rely on me or my...
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Manager
I know a DocASAP executive who is involved. I think there is maybe a disconnect between what our...
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Manager
My recommendation of DocASAP depends on the friend or client and what his or her needs are. I would...
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Manager
I think the integration with our EMR could be improved.
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Manager
DocASAP is making changes to their interface. I don’t think those changes necessarily apply to us....
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Manager
We have really struggled with the vendor’s support. I think we have given them our feedback and have...
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VP/Other Executive
DocASAP is simple for patients to use. Patients love being able to schedule an appointment at any...
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VP/Other Executive
We have had a problem multiple times this year where DocASAP does an upgrade and they change what...
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VP/Other Executive
We are looking to make some changes to how we schedule telehealth, and in order to make the change,...
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VP/Other Executive
DocASAP is probably not part of our long-term plans. I think there are some things DocASAP charges...
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VP/Other Executive
I would purchase DocASAP's solution again. I really like it. I like the service and the technology....
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VP/Other Executive
The DocASAP system’s compatibility with our old EMR was great, but with our new EMR, it is not so...
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COO
The only advice I have for DocASAP is that they should put forth the effort to allow the product to...
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COO
The product is good. I think its biggest strength is that patients can schedule appointments without...
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COO
DocASAP is great. They are easy to work with and are very responsive and flexible. We are glad that...
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COO
There are opportunities for growth with DocASAP. We recently added a telemedicine service through...
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COO
With the solution, a patient who is looking for a new doctor can put parameters in, and that is...
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COO
The DocASAP representative who worked with us during implementation was superb and one of the most...
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COO
DocASAP has a really nice reporting package. It shows us some things that have helped us improve how...
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COO
We initially rolled out DocASAP for one specialty, then we moved to all the remaining specialties....
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COO
One of the DocASAP representatives we worked with was promoted, and that person deserved the...
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COO
I wouldn't say DocASAP works 100% of the time. People definitely need to understand how it works and...
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COO
We don't really have any issues with the quality of DocASAP. There are probably still more things...
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COO
DocASAP's reporting package is great, so what the outcomes are is very clear.
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COO
I don't know whether I would say DocASAP is pricey because it has been worth the investment for us....
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COO
Throughout COVID-19, we suspended services for a while, and DocASAP was the only vendor that was...
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Director
The system provides us with a lot of flexibility. We recently had a big enterprise move to a new...
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Director
The vendor has been very willing to work with us on things. We had a one-off situation with another...
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Director
I think that DocASAP has gotten better over the years, but when we first started working with them,...
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Director
I don't know whether DocASAP is part of our long-term plans. If I had been asked a year ago, I would...
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Director
I do think that DocASAP keeps their promises. They have been pretty good about setting expectations...
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Director
DocASAP's price model is more of a per provider or per center kind of model. Their model hasn't had...
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Director
I think that DocASAP is trying to deliver new technology, but their new technology tends to be...
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Director
The one thing that I would caution others about with this product is integration. We have had...
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Director
Nobody is perfect, but I can’t think of any immediate significant issues that we had in utilizing...
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Director
DocASAP's system is idiot proof. My 85-year-old mom could use it. As long as someone has an internet...
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Director
DocASAP is much more amiable to making changes that we have requested versus other vendors in this...
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Director
DocASAP is a company where we can pick up the phone and call their CEO. I could call one of their...
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Director
I look at DocASAP in the same way I look at the airline industry. I can go on an airline’s website...
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Director
The biggest challenge is to get physicians to buy into DocASAP's system. That isn't because there...
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VP/Other Executive
We were able to get DocASAP's system going, and we are seeing some good success with it. Before...
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Director
We were having issues with call volume, and we wanted a way to be able to meet the needs of our...
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Director
DocASAP was really good about giving us ideas and ways to help grow our business, so that was...
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VP/Other Executive
The feedback that we have gotten about the online scheduling for both DocASAP's system and our...
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VP/Other Executive
I think of DocASAP's system as our version of Expedia, and I think of our patient portal as our...
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Director
The system is very configurable. That is good and bad. We can do whatever we want with the system,...
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Director
DocASAP often unfairly gets a bad rap for technology and integration challenges that really aren’t...
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Director
There are certain solutions that are part of our future plans, but we are not married to DocASAP. We...
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Director
The DocASAP platform has an intelligent UI that has been working well for patient scheduling. If a...
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Director
DocASAP is trying to develop relationships with insurance companies and embed scheduling links...
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Director
DocASAP doesn’t keep their promises. We once had a request of DocASAP to do some integration of...
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Director
There really isn’t phone support with DocASAP. They steer away from phone support as much as...
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Director
In the very beginning, we were so frustrated with DocASAP, but we worked through the problems. I am...
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Director
We use the tool to allow our patients to directly schedule appointments through the internet. The...
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Director
It took us a while to install the tool. We pushed back on some things that DocASAP wanted to do or...
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