Tell us about you

Work Email required

Organization required

First Name required

Last Name required

Job Title required

Phone required (###) ###-####, or int ######...

City required

State/Province required

Business Information

Tell us about your organization

error messages will go here...

Looks like we’re already familiar with you!

Please press next to continue with the survey.

Looks like we’re already familiar with you!

According to your account type you are not eligible to take surveys at this time. If this is a mistake, please contact KLAS.

If you are trying to access KLAS research data and reports, an email has been sent to   with a link to login.

If the email doesn't appear in your inbox, ask your IT department to add KLASresearch.com to your company spam filter's "whitelist", and check your email's spam folder.

Membership Commitment

In exchange for giving their feedback, healthcare providers can create an account to get access to industry reports, user commentary, and real-time ratings.

By submitting your account request, you are engaged in patient care as either an employee (or contractor) of your provider organization and that you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically.

To learn more about how we process and protect your personal data, you may view our Privacy policy.

By submitting your account request, you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically. To learn more about how we process and protect your personal data, you may view our Privacy policy.

By submitting your account request, you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically.

To learn more about how we process and protect your personal data, you may view our Privacy policy.

 

To learn more about how we process and protect your personal data, you may view our Privacy policy.

 

To learn more about how we process and protect your personal data, you may view our Privacy policy.

Thank You! Your information was submitted successfully!

Next Steps - An email has been sent to . Please follow its instructions to verify your email, and login.

If the email doesn't appear in your inbox, try asking your IT department to add KLASresearch.com to your company spam filter's "whitelist", and checking your email's spam folder.

Thank You! Your information was submitted successfully!

Next Steps - A KLAS representative will contact you to discuss working with KLAS, typically within 24 to 48 hours.

If you have any further questions please contact info@klasresearch.com or 1-800-920-4109.

Surprise! Looks like we already have an account for you.

An email has been sent to blah@blah.com with a link to login.

If the email doesn't appear in your inbox, try asking your IT department to add KLASresearch.com to your company spam filter's "whitelist", and checking your email's spam folder.

Thank you !

Access info about Emerging Technology Solutions on your dashboard or bookmark under

(Your Products / Your Organization's Products)


DocASAP Comments
Filtered view: All

KLAS Research Director - Tyson Mehlhoff
Subject Expert

Tyson Mehlhoff

Research Director

tyson.mehlhoff@klasresearch.com

 
View Advanced Filters
Advanced Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
Comment Categories

Featured  Report

Preferences

   Bookmark

Commentary Summary

Positive
##%
Neither
##%
Negative
##%

Thank you !

Access info about Emerging Technology Solutions on your dashboard or bookmark under

(Your Products / Your Organization's Products)

Want to see full details?

User Commentary

Sort by

VP/Other Executive

We have occasionally felt nickel-and-dimed but only as part of our contract negotiation. We took a...

Jan 2021
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

The vendor does a very nice job with training, and the product pretty much does everything it is...

Jan 2021
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

The system is money well spent for us, but the vendor could do some more product development. That...

Jan 2021
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

The vendor does a pretty good job of providing proactive service, and the vendor executives have...

Jan 2021
(0)
 Thank you  Helpful

 or  to see details.

Manager

DocASAP’s support is pretty good. They are almost to the point where we need to push them away...

Jan 2021
(0)
 Thank you  Helpful

 or  to see details.

Manager

Determining whether we have gotten our money’s worth is tricky. My initial hunch is that we haven't...

Jan 2021
(0)
 Thank you  Helpful

 or  to see details.

Manager

It seems like we were getting a new account manager. There is one person that kind of oversees our...

Jan 2021
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

This product is part of our plans for now. There is another vendor that offers similar functionality...

Jan 2021
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

I would definitely buy the product again if the decision were up to me. DocASAP has been a great...

Jan 2021
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

The system allows us to do some things that we would not be able to do with other vendors' systems....

Jan 2021
(0)
 Thank you  Helpful

 or  to see details.

Manager

When we were doing a comparison between other systems, other vendors hadn’t built out all of the...

Jan 2021
(0)
 Thank you  Helpful

 or  to see details.

Manager

For the most part, I think DocASAP keeps their promises. I would say 85% of the time they do. A lot...

Jan 2021
(0)
 Thank you  Helpful

 or  to see details.

Manager

It has been a while since I have had training from DocASAP. Their last training was of good quality....

Jan 2021
(0)
 Thank you  Helpful

 or  to see details.

Director

DocASAP keeps their promises, but that may not happen on the exact date promised. DocASAP is very...

Jan 2021
(0)
 Thank you  Helpful

 or  to see details.

Director

DocASAP's product works as expected apart from one aspect. The Google search piece was a bit unclear...

Jan 2021
(0)
 Thank you  Helpful

 or  to see details.

Manager

Patients are booking with DocASAP's solution, and the product seems to be working overall.

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

DocASAP will get on a call with us at any time.

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

If the decision were up to me, I would probably not choose to buy DocASAP's solution again unless...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

I think DocASAP tries to keep their promises to the best of their ability. I think they usually...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Sometimes the way the vendor is calculating their invoices is dependent on the number of centers...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

I would like to see DocASAP take more initiative for training. They tend to rely on me or my...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

I know a DocASAP executive who is involved. I think there is maybe a disconnect between what our...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

My recommendation of DocASAP depends on the friend or client and what his or her needs are. I would...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

I think the integration with our EMR could be improved.

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

DocASAP is making changes to their interface. I don’t think those changes necessarily apply to us....

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

We have really struggled with the vendor’s support. I think we have given them our feedback and have...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

DocASAP is simple for patients to use. Patients love being able to schedule an appointment at any...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

We have had a problem multiple times this year where DocASAP does an upgrade and they change what...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

We are looking to make some changes to how we schedule telehealth, and in order to make the change,...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

DocASAP is probably not part of our long-term plans. I think there are some things DocASAP charges...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

I would purchase DocASAP's solution again. I really like it. I like the service and the technology....

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

The DocASAP system’s compatibility with our old EMR was great, but with our new EMR, it is not so...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

COO

The only advice I have for DocASAP is that they should put forth the effort to allow the product to...

Oct 2020
(0)
 Thank you  Helpful

 or  to see details.

COO

The product is good. I think its biggest strength is that patients can schedule appointments without...

Oct 2020
(0)
 Thank you  Helpful

 or  to see details.

COO

DocASAP is great. They are easy to work with and are very responsive and flexible. We are glad that...

Oct 2020
(0)
 Thank you  Helpful

 or  to see details.

COO

There are opportunities for growth with DocASAP. We recently added a telemedicine service through...

Oct 2020
(0)
 Thank you  Helpful

 or  to see details.

COO

With the solution, a patient who is looking for a new doctor can put parameters in, and that is...

Oct 2020
(0)
 Thank you  Helpful

 or  to see details.

COO

The DocASAP representative who worked with us during implementation was superb and one of the most...

Oct 2020
(0)
 Thank you  Helpful

 or  to see details.

COO

DocASAP has a really nice reporting package. It shows us some things that have helped us improve how...

Oct 2020
(0)
 Thank you  Helpful

 or  to see details.

COO

We initially rolled out DocASAP for one specialty, then we moved to all the remaining specialties....

Oct 2020
(0)
 Thank you  Helpful

 or  to see details.

COO

One of the DocASAP representatives we worked with was promoted, and that person deserved the...

Oct 2020
(0)
 Thank you  Helpful

 or  to see details.

COO

I wouldn't say DocASAP works 100% of the time. People definitely need to understand how it works and...

Oct 2020
(0)
 Thank you  Helpful

 or  to see details.

COO

We don't really have any issues with the quality of DocASAP. There are probably still more things...

Oct 2020
(0)
 Thank you  Helpful

 or  to see details.

COO

DocASAP's reporting package is great, so what the outcomes are is very clear.

Oct 2020
(0)
 Thank you  Helpful

 or  to see details.

COO

I don't know whether I would say DocASAP is pricey because it has been worth the investment for us....

Oct 2020
(0)
 Thank you  Helpful

 or  to see details.

COO

Throughout COVID-19, we suspended services for a while, and DocASAP was the only vendor that was...

Oct 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

The system provides us with a lot of flexibility. We recently had a big enterprise move to a new...

Oct 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

The vendor has been very willing to work with us on things. We had a one-off situation with another...

Oct 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

I think that DocASAP has gotten better over the years, but when we first started working with them,...

Oct 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

I don't know whether DocASAP is part of our long-term plans. If I had been asked a year ago, I would...

Oct 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

I do think that DocASAP keeps their promises. They have been pretty good about setting expectations...

Oct 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

DocASAP's price model is more of a per provider or per center kind of model. Their model hasn't had...

Oct 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

I think that DocASAP is trying to deliver new technology, but their new technology tends to be...

Oct 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

The one thing that I would caution others about with this product is integration. We have had...

Oct 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Nobody is perfect, but I can’t think of any immediate significant issues that we had in utilizing...

Oct 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

DocASAP's system is idiot proof. My 85-year-old mom could use it. As long as someone has an internet...

Oct 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

DocASAP is much more amiable to making changes that we have requested versus other vendors in this...

Oct 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

DocASAP is a company where we can pick up the phone and call their CEO. I could call one of their...

Oct 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

I look at DocASAP in the same way I look at the airline industry. I can go on an airline’s website...

Oct 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

The biggest challenge is to get physicians to buy into DocASAP's system. That isn't because there...

Oct 2020
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

We were able to get DocASAP's system going, and we are seeing some good success with it. Before...

Jun 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

We were having issues with call volume, and we wanted a way to be able to meet the needs of our...

Jun 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

DocASAP was really good about giving us ideas and ways to help grow our business, so that was...

Jun 2020
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

The feedback that we have gotten about the online scheduling for both DocASAP's system and our...

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

I think of DocASAP's system as our version of Expedia, and I think of our patient portal as our...

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

The system is very configurable. That is good and bad. We can do whatever we want with the system,...

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

DocASAP often unfairly gets a bad rap for technology and integration challenges that really aren’t...

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

There are certain solutions that are part of our future plans, but we are not married to DocASAP. We...

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

The DocASAP platform has an intelligent UI that has been working well for patient scheduling. If a...

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

DocASAP is trying to develop relationships with insurance companies and embed scheduling links...

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

DocASAP doesn’t keep their promises. We once had a request of DocASAP to do some integration of...

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

There really isn’t phone support with DocASAP. They steer away from phone support as much as...

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

In the very beginning, we were so frustrated with DocASAP, but we worked through the problems. I am...

Mar 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

We use the tool to allow our patients to directly schedule appointments through the internet. The...

Mar 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

It took us a while to install the tool. We pushed back on some things that DocASAP wanted to do or...

Mar 2020
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF