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DocASAP
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KLAS Senior Product Manager - Joseph Ybarra
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Joseph Ybarra

Senior Product Manager

joseph.ybarra@klasresearch.com

 
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User Commentary

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VP/Other Executive

We have occasionally felt nickel-and-dimed but only as part of our contract negotiation. We took a...

Jan 2021
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VP/Other Executive

The vendor does a very nice job with training, and the product pretty much does everything it is...

Jan 2021
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VP/Other Executive

The system is money well spent for us, but the vendor could do some more product development. That...

Jan 2021
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VP/Other Executive

The vendor does a pretty good job of providing proactive service, and the vendor executives have...

Jan 2021
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Manager

DocASAP’s support is pretty good. They are almost to the point where we need to push them away...

Jan 2021
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Manager

Determining whether we have gotten our money’s worth is tricky. My initial hunch is that we haven't...

Jan 2021
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Manager

It seems like we were getting a new account manager. There is one person that kind of oversees our...

Jan 2021
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VP/Other Executive

This product is part of our plans for now. There is another vendor that offers similar functionality...

Jan 2021
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VP/Other Executive

I would definitely buy the product again if the decision were up to me. DocASAP has been a great...

Jan 2021
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VP/Other Executive

The system allows us to do some things that we would not be able to do with other vendors' systems....

Jan 2021
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Manager

When we were doing a comparison between other systems, other vendors hadn’t built out all of the...

Jan 2021
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Manager

For the most part, I think DocASAP keeps their promises. I would say 85% of the time they do. A lot...

Jan 2021
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Manager

It has been a while since I have had training from DocASAP. Their last training was of good quality....

Jan 2021
||
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Director

DocASAP keeps their promises, but that may not happen on the exact date promised. DocASAP is very...

Jan 2021
||
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Director

DocASAP's product works as expected apart from one aspect. The Google search piece was a bit unclear...

Jan 2021
||
(0)
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Manager

Patients are booking with DocASAP's solution, and the product seems to be working overall.

Nov 2020
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VP/Other Executive

DocASAP will get on a call with us at any time.

Nov 2020
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Manager

If the decision were up to me, I would probably not choose to buy DocASAP's solution again unless...

Nov 2020
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Manager

I think DocASAP tries to keep their promises to the best of their ability. I think they usually...

Nov 2020
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Manager

Sometimes the way the vendor is calculating their invoices is dependent on the number of centers...

Nov 2020
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Manager

I would like to see DocASAP take more initiative for training. They tend to rely on me or my...

Nov 2020
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Manager

I know a DocASAP executive who is involved. I think there is maybe a disconnect between what our...

Nov 2020
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Manager

My recommendation of DocASAP depends on the friend or client and what his or her needs are. I would...

Nov 2020
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Manager

I think the integration with our EMR could be improved.

Nov 2020
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(0)
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Manager

DocASAP is making changes to their interface. I don’t think those changes necessarily apply to us....

Nov 2020
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Manager

We have really struggled with the vendor’s support. I think we have given them our feedback and have...

Nov 2020
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VP/Other Executive

DocASAP is simple for patients to use. Patients love being able to schedule an appointment at any...

Nov 2020
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VP/Other Executive

We have had a problem multiple times this year where DocASAP does an upgrade and they change what...

Nov 2020
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VP/Other Executive

We are looking to make some changes to how we schedule telehealth, and in order to make the change,...

Nov 2020
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VP/Other Executive

DocASAP is probably not part of our long-term plans. I think there are some things DocASAP charges...

Nov 2020
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VP/Other Executive

I would purchase DocASAP's solution again. I really like it. I like the service and the technology....

Nov 2020
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(0)
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VP/Other Executive

The DocASAP system’s compatibility with our old EMR was great, but with our new EMR, it is not so...

Nov 2020
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COO

The only advice I have for DocASAP is that they should put forth the effort to allow the product to...

Oct 2020
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(0)
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COO

The product is good. I think its biggest strength is that patients can schedule appointments without...

Oct 2020
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COO

DocASAP is great. They are easy to work with and are very responsive and flexible. We are glad that...

Oct 2020
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COO

There are opportunities for growth with DocASAP. We recently added a telemedicine service through...

Oct 2020
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COO

With the solution, a patient who is looking for a new doctor can put parameters in, and that is...

Oct 2020
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COO

The DocASAP representative who worked with us during implementation was superb and one of the most...

Oct 2020
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COO

DocASAP has a really nice reporting package. It shows us some things that have helped us improve how...

Oct 2020
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COO

We initially rolled out DocASAP for one specialty, then we moved to all the remaining specialties....

Oct 2020
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COO

One of the DocASAP representatives we worked with was promoted, and that person deserved the...

Oct 2020
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COO

I wouldn't say DocASAP works 100% of the time. People definitely need to understand how it works and...

Oct 2020
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COO

We don't really have any issues with the quality of DocASAP. There are probably still more things...

Oct 2020
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(0)
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COO

DocASAP's reporting package is great, so what the outcomes are is very clear.

Oct 2020
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(0)
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COO

I don't know whether I would say DocASAP is pricey because it has been worth the investment for us....

Oct 2020
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COO

Throughout COVID-19, we suspended services for a while, and DocASAP was the only vendor that was...

Oct 2020
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Director

The system provides us with a lot of flexibility. We recently had a big enterprise move to a new...

Oct 2020
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Director

The vendor has been very willing to work with us on things. We had a one-off situation with another...

Oct 2020
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Director

I think that DocASAP has gotten better over the years, but when we first started working with them,...

Oct 2020
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(0)
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Director

I don't know whether DocASAP is part of our long-term plans. If I had been asked a year ago, I would...

Oct 2020
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(0)
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Director

I do think that DocASAP keeps their promises. They have been pretty good about setting expectations...

Oct 2020
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(0)
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Director

DocASAP's price model is more of a per provider or per center kind of model. Their model hasn't had...

Oct 2020
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(0)
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Director

I think that DocASAP is trying to deliver new technology, but their new technology tends to be...

Oct 2020
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(0)
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Director

The one thing that I would caution others about with this product is integration. We have had...

Oct 2020
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Director

Nobody is perfect, but I can’t think of any immediate significant issues that we had in utilizing...

Oct 2020
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(0)
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Director

DocASAP's system is idiot proof. My 85-year-old mom could use it. As long as someone has an internet...

Oct 2020
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(0)
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Director

DocASAP is much more amiable to making changes that we have requested versus other vendors in this...

Oct 2020
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(0)
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Director

DocASAP is a company where we can pick up the phone and call their CEO. I could call one of their...

Oct 2020
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Director

I look at DocASAP in the same way I look at the airline industry. I can go on an airline’s website...

Oct 2020
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Director

The biggest challenge is to get physicians to buy into DocASAP's system. That isn't because there...

Oct 2020
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