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Lorenzo (Non-US) (UK Only) Comments
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KLAS Research Director - Everton Santos
Subject Expert

Everton Santos

Research Director

everton.santos@klasresearch.com

(801)404-5976

 
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User Commentary

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Physician

Technology

Even when we offer to pay for enhancements or customizations to Lorenzo, DXC Technology does not...

Oct 2020
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Physician

Service and Support

All the changes requested at a national level for COVID-19 have been made within Lorenzo. The...

Oct 2020
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Physician

ROI / Cost (care and feeding)

We have Lorenzo for another year at no cost through the national program, so as bad as it is, we...

Oct 2020
(0)
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Physician

Functionality and Upgrades

One of the main problems with Lorenzo is that the workflows are either nonexistent or don’t fit with......

Oct 2020
(0)
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Physician

Future Outlook

I have spent the last five years trying to make Lorenzo work for us. We are unlikely to keep Lorenzo......

Oct 2020
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Physician

Technology

Lorenzo is a constant problem. We had an issue when there was a new update for Windows. When we...

Oct 2020
(0)
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Physician

Technology

When we had issues with our simple PAS, it was the equivalent of driving a bus that broke down. All......

Oct 2020
(0)
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Physician

Service and Support

The problem we have with DXC Technology is not that they charge for things. The problem is more that......

Oct 2020
(0)
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Physician

Interfacing and Integration

DXC Technology seems ill equipped to integrate with internal or external systems. We have limited...

Oct 2020
(0)
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CTO

Functionality and Upgrades

DXC Technology failed to fundamentally deliver. We have core products that don't work as expected.......

Jul 2020
(0)
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CTO

ROI / Cost (care and feeding)

Andrea Fiumicelli came into consciousness once like 18 months ago and then disappeared out of our...

Jul 2020
(0)
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CTO

Interfacing and Integration

I have been talking to DXC Technology for years about how their integration strategy is a mess with......

Jul 2020
(0)
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Physician

Service and Support

DXC Technology finally got their support to try to fix some of the problems that we had. We have...

Mar 2020
(0)
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Physician

Functionality and Upgrades

We have some sites that want nothing to do with Lorenzo. I suspect that the long-term plan is to go......

Mar 2020
(0)
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Physician

Functionality and Upgrades

When compared to other systems, Lorenzo is much less intuitive to use. It is a very cumbersome and......

Mar 2020
(0)
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Physician

Functionality and Upgrades

The actual equipment that we use Lorenzo on is too small, too old, and too slow. Most of our PCs are......

Mar 2020
(0)
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Physician

Service and Support

DXC Technology brought in an IT specialist and a couple of people to get the most out of Lorenzo for......

Mar 2020
(0)
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Physician

Other Observations & Comments

There are definitely systems that I would recommend above Lorenzo. I doubt that our satisfaction...

Mar 2020
(0)
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Physician

Other Observations & Comments

When it comes to the delivery of new technology, DXC Technology is not great. They are trying...

Mar 2020
(0)
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Physician

Other Observations & Comments

We got Lorenzo because it was cheap and we were low on money. That was not a position I wanted to be......

Mar 2020
(0)
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CMIO

Functionality and Upgrades

The system is incredibly powerful. There are a lot of things it can do. Unfortunately, it has been......

Feb 2020
(0)
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CMIO

Service and Support

The vendor does have a national user group, and that is a good thing because it allows us to have...

Feb 2020
(0)
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CMIO

Functionality and Upgrades

The vendor's implementation services have actually been okay. But the vendor is very limited when it......

Feb 2020
(0)
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CMIO

Other Observations & Comments

In the next year, our forecasted satisfaction with the system is in the middle of the scale. We are......

Feb 2020
(0)
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CMIO

Functionality and Upgrades

Lorenzo is a very powerful system, and the vendor is working on a lot of APIs. They claim to have...

Feb 2020
(0)
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CMIO

Functionality and Upgrades

The product is so unstable. We can’t do basic things like copy and paste because the people who...

Feb 2020
(0)
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CMIO

Other Observations & Comments

The vendor has not been keeping all of their promises. There are hundreds of actions waiting to be......

Feb 2020
(0)
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CMIO

Service and Support

The vendor claims that we can customize things within the system. But when we go to customize...

Feb 2020
(0)
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CMIO

Technology

The system is not designed like Microsoft Word. We have a lot of documents in our specialty, and...

Feb 2020
(0)
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CMIO

Functionality and Upgrades

If the system is used properly, it is capable of doing all kinds of things. But the vendor just...

Feb 2020
(0)
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CMIO

Service and Support

Initially, the vendor wouldn't allow us to use the copy and paste feature because they thought...

Feb 2020
(0)
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CMIO

Implementation and Training

We need so much training to know how to use the system. The problem is DXC Technology doesn’t...

Feb 2020
(0)
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CMIO

Interfacing and Integration

The vendor is moving the product to a new upgrade cycle, and that would be fine if the operators...

Feb 2020
(0)
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