Tell us about your organization
Tell us about you
Work Email required
Organization required
First Name required
Last Name required
Job Title required
Phone required (###) ###-####, or int ######...
City required
State/Province required
Business Information
Looks like we’re already familiar with you!
Please press next to continue with the survey.
Looks like we’re already familiar with you!
According to your account type you are not eligible to take surveys at this time. If this is a mistake, please contact KLAS.
If you are trying to access KLAS research data and reports, an email has been sent to with a link to login.
If the email doesn't appear in your inbox, ask your IT department to add KLASresearch.com to your company spam filter's "whitelist", and check your email's spam folder.
Membership Commitment
In exchange for giving their feedback, healthcare providers can create an account to get access to industry reports, user commentary, and real-time ratings.
By submitting your account request, you are engaged in patient care as either an employee (or contractor) of your provider organization and that you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically.
To learn more about how we process and protect your personal data, you may view our Privacy policy.
By submitting your account request, you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically. To learn more about how we process and protect your personal data, you may view our Privacy policy.
By submitting your account request, you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically.
To learn more about how we process and protect your personal data, you may view our Privacy policy.
To learn more about how we process and protect your personal data, you may view our Privacy policy.
To learn more about how we process and protect your personal data, you may view our Privacy policy.
Thank You! Your information was submitted successfully!
Next Steps - An email has been sent to . Please follow its instructions to verify your email, and login.
If the email doesn't appear in your inbox, try asking your IT department to add KLASresearch.com to your company spam filter's "whitelist", and checking your email's spam folder.
Thank You! Your information was submitted successfully!
Next Steps - A KLAS representative will contact you to discuss working with KLAS, typically within 24 to 48 hours.
If you have any further questions please contact info@klasresearch.com or 1-800-920-4109.
Surprise! Looks like we already have an account for you.
An email has been sent to blah@blah.com with a link to login.
If the email doesn't appear in your inbox, try asking your IT department to add KLASresearch.com to your company spam filter's "whitelist", and checking your email's spam folder.

Commentary Summary
Want to see full details?
User Commentary
Physician
Technology
Even when we offer to pay for enhancements or customizations to Lorenzo, DXC Technology does not...
Login or Create an Account to see details.
Physician
Service and Support
All the changes requested at a national level for COVID-19 have been made within Lorenzo. The...
Login or Create an Account to see details.
Physician
ROI / Cost (care and feeding)
We have Lorenzo for another year at no cost through the national program, so as bad as it is, we...
Login or Create an Account to see details.
Physician
Functionality and Upgrades
One of the main problems with Lorenzo is that the workflows are either nonexistent or don’t fit with......
Login or Create an Account to see details.
Physician
Future Outlook
I have spent the last five years trying to make Lorenzo work for us. We are unlikely to keep Lorenzo......
Login or Create an Account to see details.
Physician
Technology
Lorenzo is a constant problem. We had an issue when there was a new update for Windows. When we...
Login or Create an Account to see details.
Physician
Technology
When we had issues with our simple PAS, it was the equivalent of driving a bus that broke down. All......
Login or Create an Account to see details.
Physician
Service and Support
The problem we have with DXC Technology is not that they charge for things. The problem is more that......
Login or Create an Account to see details.
Physician
Interfacing and Integration
DXC Technology seems ill equipped to integrate with internal or external systems. We have limited...
Login or Create an Account to see details.
CTO
Functionality and Upgrades
DXC Technology failed to fundamentally deliver. We have core products that don't work as expected.......
Login or Create an Account to see details.
CTO
ROI / Cost (care and feeding)
Andrea Fiumicelli came into consciousness once like 18 months ago and then disappeared out of our...
Login or Create an Account to see details.
CTO
Interfacing and Integration
I have been talking to DXC Technology for years about how their integration strategy is a mess with......
Login or Create an Account to see details.
Physician
Service and Support
DXC Technology finally got their support to try to fix some of the problems that we had. We have...
Login or Create an Account to see details.
Physician
Functionality and Upgrades
We have some sites that want nothing to do with Lorenzo. I suspect that the long-term plan is to go......
Login or Create an Account to see details.
Physician
Functionality and Upgrades
When compared to other systems, Lorenzo is much less intuitive to use. It is a very cumbersome and......
Login or Create an Account to see details.
Physician
Functionality and Upgrades
The actual equipment that we use Lorenzo on is too small, too old, and too slow. Most of our PCs are......
Login or Create an Account to see details.
Physician
Service and Support
DXC Technology brought in an IT specialist and a couple of people to get the most out of Lorenzo for......
Login or Create an Account to see details.
Physician
Other Observations & Comments
There are definitely systems that I would recommend above Lorenzo. I doubt that our satisfaction...
Login or Create an Account to see details.
Physician
Other Observations & Comments
When it comes to the delivery of new technology, DXC Technology is not great. They are trying...
Login or Create an Account to see details.
Physician
Other Observations & Comments
We got Lorenzo because it was cheap and we were low on money. That was not a position I wanted to be......
Login or Create an Account to see details.
CMIO
Functionality and Upgrades
The system is incredibly powerful. There are a lot of things it can do. Unfortunately, it has been......
Login or Create an Account to see details.
CMIO
Service and Support
The vendor does have a national user group, and that is a good thing because it allows us to have...
Login or Create an Account to see details.
CMIO
Functionality and Upgrades
The vendor's implementation services have actually been okay. But the vendor is very limited when it......
Login or Create an Account to see details.
CMIO
Other Observations & Comments
In the next year, our forecasted satisfaction with the system is in the middle of the scale. We are......
Login or Create an Account to see details.
CMIO
Functionality and Upgrades
Lorenzo is a very powerful system, and the vendor is working on a lot of APIs. They claim to have...
Login or Create an Account to see details.
CMIO
Functionality and Upgrades
The product is so unstable. We can’t do basic things like copy and paste because the people who...
Login or Create an Account to see details.
CMIO
Other Observations & Comments
The vendor has not been keeping all of their promises. There are hundreds of actions waiting to be......
Login or Create an Account to see details.
CMIO
Service and Support
The vendor claims that we can customize things within the system. But when we go to customize...
Login or Create an Account to see details.
CMIO
Technology
The system is not designed like Microsoft Word. We have a lot of documents in our specialty, and...
Login or Create an Account to see details.
CMIO
Functionality and Upgrades
If the system is used properly, it is capable of doing all kinds of things. But the vendor just...
Login or Create an Account to see details.
CMIO
Service and Support
Initially, the vendor wouldn't allow us to use the copy and paste feature because they thought...
Login or Create an Account to see details.
CMIO
Implementation and Training
We need so much training to know how to use the system. The problem is DXC Technology doesn’t...
Login or Create an Account to see details.
CMIO
Interfacing and Integration
The vendor is moving the product to a new upgrade cycle, and that would be fine if the operators...
Login or Create an Account to see details.
Related Reports View All Reports
Advanced Filters
Featured Report
Preferences
Related Blogs
Winning in the Global (non-US) EMR Market
A Look at the Global (Non-US) EMR Market Share in 2019
A Global Collaborative: Bringing the Arch to Australia
Listening to Your Users: Understanding EHR Feedback