Lorenzo (Non-US) (UK Only) Comments

 

Featured  Reports

Preferences

   Bookmark

Give your feedback

Current Time Inside Cache Tag Helper: 9/27/2020 10:56:32 AM and Model.EvProductId = 68321

Commentary Summary

Positive
##%
Neither
##%
Negative
##%

User Commentary

Sort by

CTO

Functionality and Upgrades

DXC Technology failed to fundamentally deliver. We have core products that don't work as expected....

Jul 2020
 Helpful

 or  to see details.

CTO

ROI / Cost (care and feeding)

Andrea Fiumicelli came into consciousness once like 18 months ago and then disappeared out of our...

Jul 2020
 Helpful

 or  to see details.

CTO

Interfacing and Integration

I have been talking to DXC Technology for years about how their integration strategy is a mess with...

Jul 2020
 Helpful

 or  to see details.

Physician

Service and Support

DXC Technology finally got their support to try to fix some of the problems that we had. We have...

Mar 2020
 Helpful

 or  to see details.

Physician

Functionality and Upgrades

We have some sites that want nothing to do with Lorenzo. I suspect that the long-term plan is to go...

Mar 2020
 Helpful

 or  to see details.

Physician

Functionality and Upgrades

When compared to other systems, Lorenzo is much less intuitive to use. It is a very cumbersome and...

Mar 2020
 Helpful

 or  to see details.

Physician

Functionality and Upgrades

The actual equipment that we use Lorenzo on is too small, too old, and too slow. Most of our PCs are...

Mar 2020
 Helpful

 or  to see details.

Physician

Service and Support

DXC Technology brought in an IT specialist and a couple of people to get the most out of Lorenzo for...

Mar 2020
 Helpful

 or  to see details.

Physician

Other Observations & Comments

There are definitely systems that I would recommend above Lorenzo. I doubt that our satisfaction...

Mar 2020
 Helpful

 or  to see details.

Physician

Other Observations & Comments

When it comes to the delivery of new technology, DXC Technology is not great. They are trying...

Mar 2020
 Helpful

 or  to see details.

Physician

Other Observations & Comments

We got Lorenzo because it was cheap and we were low on money. That was not a position I wanted to be...

Mar 2020
 Helpful

 or  to see details.

CMIO

Functionality and Upgrades

The system is incredibly powerful. There are a lot of things it can do. Unfortunately, it has been...

Feb 2020
 Helpful

 or  to see details.

CMIO

Service and Support

The vendor does have a national user group, and that is a good thing because it allows us to have...

Feb 2020
 Helpful

 or  to see details.

CMIO

Functionality and Upgrades

The vendor's implementation services have actually been okay. But the vendor is very limited when it...

Feb 2020
 Helpful

 or  to see details.

CMIO

Other Observations & Comments

In the next year, our forecasted satisfaction with the system is in the middle of the scale. We are...

Feb 2020
 Helpful

 or  to see details.

CMIO

Functionality and Upgrades

Lorenzo is a very powerful system, and the vendor is working on a lot of APIs. They claim to have...

Feb 2020
 Helpful

 or  to see details.

CMIO

Functionality and Upgrades

The product is so unstable. We can’t do basic things like copy and paste because the people who...

Feb 2020
 Helpful

 or  to see details.

CMIO

Other Observations & Comments

The vendor has not been keeping all of their promises. There are hundreds of actions waiting to be...

Feb 2020
 Helpful

 or  to see details.

CMIO

Service and Support

The vendor claims that we can customize things within the system. But when we go to customize...

Feb 2020
 Helpful

 or  to see details.

CMIO

Technology

The system is not designed like Microsoft Word. We have a lot of documents in our specialty, and...

Feb 2020
 Helpful

 or  to see details.

CMIO

Functionality and Upgrades

If the system is used properly, it is capable of doing all kinds of things. But the vendor just...

Feb 2020
 Helpful

 or  to see details.

CMIO

Service and Support

Initially, the vendor wouldn't allow us to use the copy and paste feature because they thought...

Feb 2020
 Helpful

 or  to see details.

CMIO

Implementation and Training

We need so much training to know how to use the system. The problem is DXC Technology doesn’t...

Feb 2020
 Helpful

 or  to see details.

CMIO

Interfacing and Integration

The vendor is moving the product to a new upgrade cycle, and that would be fine if the operators...

Feb 2020
 Helpful

 or  to see details.

CIO

Service and Support

We have a good, friendly relationship with DXC Technology. However, I have a number of frustrations...

Jan 2020
 Helpful

 or  to see details.

CIO

Other Observations & Comments

Although we have a good relationship with the vendor, I don’t know how committed we are to Lorenzo....

Jan 2020
 Helpful

 or  to see details.

CIO

Interfacing and Integration

We don’t get any ongoing training from DXC Technology, and we experience a lot of usability issues....

Jan 2020
 Helpful

 or  to see details.

CIO

Functionality and Upgrades

We have some real issues with losing data. That has been happening for a number of years, and the...

Jan 2020
 Helpful

 or  to see details.

CIO

ROI / Cost (care and feeding)

Lorenzo is pretty cheap, so we are making a profit.

Jan 2020
 Helpful

 or  to see details.

CIO

Future Outlook

In 12 months, my satisfaction with Lorenzo might rise because we are doing some work on the user...

Jan 2020
 Helpful

 or  to see details.

CIO

Service and Support

As far as I know, Lorenzo is not a part of our long-term plans. We are digitally mature, and we have...

Jan 2020
 Helpful

 or  to see details.

Manager

Interfacing and Integration

Lorenzo does what people need it to do, but from my point of view, Lorenzo isn't the simplest of...

Dec 2019
 Helpful

 or  to see details.

CMIO

Lessons Learned

One lesson that we learned with Lorenzo is that there was a lot of hardware out there. We really...

May 2019
 Helpful

 or  to see details.

CMIO

Functionality and Upgrades

The depth of use of our clinicians varies, but it is nice that nearly everything we do with our...

May 2019
 Helpful

 or  to see details.

CMIO

Technology

DXC Technology's product has offered a lot of the functionality that we have expected and more. DXC...

May 2019
 Helpful

 or  to see details.

CMIO

Implementation and Training

The biggest lesson that we learned was that we needed to move forward on our implementation with...

May 2019
 Helpful

 or  to see details.

Physician

Other Observations & Comments

Happy clinicians who feel that they work efficiently in an EMR are producing much more work than the...

May 2019
 Helpful

 or  to see details.

Physician

Other Observations & Comments

Anyone could look at a Stage 7 hospital and hopefully say that the processes, routines, and...

May 2019
 Helpful

 or  to see details.

Physician

Other Observations & Comments

EMR satisfaction is not just about getting a hospital to Stage 7. Implementation, training, and how...

May 2019
 Helpful

 or  to see details.

Physician

Other Observations & Comments

I had to do a presentation about Lorenzo on the anniversary of our go-live. My opening slide was a...

Nov 2018
 Helpful

 or  to see details.

Physician

Other Observations & Comments

DXC Technology is actually in a lucky position. We clinicians are essentially a free sounding board...

Nov 2018
 Helpful

 or  to see details.

Physician

Implementation and Training

We did all the training for the end users. I strongly believe that new users should be trained with...

Nov 2018
 Helpful

 or  to see details.

Physician

Service and Support

DXC Technology is certainly engaged. I have dealt with a lot of people in the company, such as...

Nov 2018
 Helpful

 or  to see details.

Physician

Functionality and Upgrades

We use smart cards to log in to Lorenzo. That is a major problem. Logging in can take a couple of...

Nov 2018
 Helpful

 or  to see details.

Physician

Functionality and Upgrades

Lorenzo is slow all the way through. It isn’t like using the internet, which is now the expected...

Nov 2018
 Helpful

 or  to see details.

Physician

Technology

Lorenzo is looking very old. I am not a technical person, but the technology feels old-fashioned. It...

Nov 2018
 Helpful

 or  to see details.

CMIO

Lessons Learned

We use the system for documentation and for collecting data; we use it as much as possible. We don’t...

Sep 2018
 Helpful

 or  to see details.

CMIO

Service and Support

The implementation went well. There weren’t any hiccups. We haven’t tried to do much integration. If...

Sep 2018
 Helpful

 or  to see details.

CMIO

Future Outlook

Our satisfaction with Lorenzo will improve over the next year. We didn’t have good adoption, so we...

Sep 2018
 Helpful

 or  to see details.

CMIO

Service and Support

DXC Technology is more tactical. They test things and send them out to us so that we can test them...

Sep 2018
 Helpful

 or  to see details.

CMIO

Other Observations & Comments

The strength of Lorenzo can also be its weakness. It is too elaborate. There are too many ways to do...

Sep 2018
 Helpful

 or  to see details.

CMIO

Other Observations & Comments

We are planning to do ePrescribing with Lorenzo. We did a pilot study, but there were a lot of...

Sep 2018
 Helpful

 or  to see details.

CIO

Functionality and Upgrades

I have been around for a while, and I have experienced other systems and the behaviors of the...

Sep 2018
 Helpful

 or  to see details.

CIO

Relationship

Some companies can do a good talk around agility and methodology for deploying software. They create...

Sep 2018
 Helpful

 or  to see details.

CIO

ROI / Cost (care and feeding)

In terms of cost, Lorenzo has been good for us. Our organization is actually using it. In...

Sep 2018
 Helpful

 or  to see details.

CIO

Implementation and Training

The implementation of Lorenzo was good. I thought that DXC Technology was approachable and dynamic....

Sep 2018
 Helpful

 or  to see details.

CIO

Interfacing and Integration

DXC Technology has made Lorenzo integrate with a nearby hospital that uses a different EMR, so the...

Sep 2018
 Helpful

 or  to see details.

CIO

Service and Support

We log calls directly with DXC Technology and their support desk. Their product support has been...

Sep 2018
 Helpful

 or  to see details.

CIO

Other Observations & Comments

DXC Technology needs to stay extremely competitive in order to stay in the market and win future...

Sep 2018
 Helpful

 or  to see details.

CIO

Other Observations & Comments

We are moving to a new hospital that uses Lorenzo. Our hospital will be very technologically...

Sep 2018
 Helpful

 or  to see details.

CIO

ROI / Cost (care and feeding)

DXC Technology has a model that is affordable and working. I don't see them charging a fortune for...

Sep 2018
 Helpful

 or  to see details.

CIO

Other Observations & Comments

In terms of their place in the market, DXC Technology has a genuine offering. However, sometimes...

Sep 2018
 Helpful

 or  to see details.

Manager

Service and Support

Lorenzo doesn't cost as much as some other systems, but it hasn't delivered the same benefit as...

Sep 2018
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

Lorenzo is a national platform that has some constraints. We are less able to adjust things to our...

Sep 2018
 Helpful

 or  to see details.

Manager

Relationship

DXC Technology can come and talk the talk, but they don't seem terribly interested in us now that...

Sep 2018
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

I have nothing good to say about Lorenzo's usability in the ED. The system adds up to 15 minutes to...

Sep 2018
 Helpful

 or  to see details.

Manager

Interfacing and Integration

Lorenzo doesn't properly integrate with any of our systems and has made my work harder. The vendor...

Sep 2018
 Helpful

 or  to see details.

Director

Relationship

DXC Technology does try to take a technical approach to the products. I have worked with other...

Aug 2018
 Helpful

 or  to see details.

Director

Technology

DXC Technology has been wonderfully good compared to other vendors. Lorenzo is improving rapidly,...

Aug 2018
 Helpful

 or  to see details.

Director

Future Outlook

Lorenzo has gotten better. It works really well architecturally, and it integrates really well. If I...

Aug 2018
 Helpful

 or  to see details.

Director

Technology

We have had the system for a few years, and we have never had downtime. With other vendors' systems,...

Aug 2018
 Helpful

 or  to see details.

Director

Functionality and Upgrades

DXC Technology is delivering new technology, and they are getting better, but they have a lot of...

Aug 2018
 Helpful

 or  to see details.

Director

Functionality and Upgrades

We are using the mobile platform, but it is still in the early stages. It has not been a failure,...

Aug 2018
 Helpful

 or  to see details.

Director

Interfacing and Integration

I like that DXC Technology supports our integration and interoperability goals.

Aug 2018
 Helpful

 or  to see details.

Director

Other Observations & Comments

A lot of people thought of Lorenzo as the least painful option. A lot of other trusts never embraced...

Aug 2018
 Helpful

 or  to see details.

Director

Other Observations & Comments

We try to make things work with our vendors. All organizations have to do that. If we were to spend...

Aug 2018
 Helpful

 or  to see details.

Director

Relationship

When DXC Technology first developed their national program for IT, they had to work with customers...

Aug 2018
 Helpful

 or  to see details.

Director

Relationship

DXC Technology is aware of all the national styles, and they are aware of national requirements. DXC...

Aug 2018
 Helpful

 or  to see details.

Director

Relationship

DXC Technology does come in to help us drive change and come up with ideas. It is a two-way street....

Aug 2018
 Helpful

 or  to see details.

Director

Service and Support

Their aid is pretty good, but it isn't brilliant.

Aug 2018
 Helpful

 or  to see details.

Manager

Win/Loss - Why they were selected (by current clients)

We have gone with Lorenzo with all its goodness and its faults. DXC Technology's strength is the...

Aug 2018
 Helpful

 or  to see details.

Manager

Technology

From a clinical perspective, DXC Technology is not as innovative as they could be. I suppose it is...

Aug 2018
 Helpful

 or  to see details.

Manager

Future Outlook

DXC Technology is part of our long-term plans because we are already engaged with them. We will...

Aug 2018