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Lorenzo (Non-US) (UK Only) Comments
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Subject Expert
Commentary Summary
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User Commentary
Physician
Technology
Even when we offer to pay for enhancements or customizations to Lorenzo, DXC Technology does not...
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Physician
Service and Support
All the changes requested at a national level for COVID-19 have been made within Lorenzo. The...
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Physician
ROI / Cost (care and feeding)
We have Lorenzo for another year at no cost through the national program, so as bad as it is, we...
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Physician
Functionality and Upgrades
One of the main problems with Lorenzo is that the workflows are either nonexistent or don’t fit with......
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Physician
Future Outlook
I have spent the last five years trying to make Lorenzo work for us. We are unlikely to keep Lorenzo......
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Physician
Technology
Lorenzo is a constant problem. We had an issue when there was a new update for Windows. When we...
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Physician
Technology
When we had issues with our simple PAS, it was the equivalent of driving a bus that broke down. All......
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Physician
Service and Support
The problem we have with DXC Technology is not that they charge for things. The problem is more that......
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Physician
Interfacing and Integration
DXC Technology seems ill equipped to integrate with internal or external systems. We have limited...
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CTO
Functionality and Upgrades
DXC Technology failed to fundamentally deliver. We have core products that don't work as expected.......
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CTO
ROI / Cost (care and feeding)
Andrea Fiumicelli came into consciousness once like 18 months ago and then disappeared out of our...
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CTO
Interfacing and Integration
I have been talking to DXC Technology for years about how their integration strategy is a mess with......
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Physician
Service and Support
DXC Technology finally got their support to try to fix some of the problems that we had. We have...
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Physician
Functionality and Upgrades
We have some sites that want nothing to do with Lorenzo. I suspect that the long-term plan is to go......
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Physician
Functionality and Upgrades
When compared to other systems, Lorenzo is much less intuitive to use. It is a very cumbersome and......
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Physician
Functionality and Upgrades
The actual equipment that we use Lorenzo on is too small, too old, and too slow. Most of our PCs are......
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Physician
Service and Support
DXC Technology brought in an IT specialist and a couple of people to get the most out of Lorenzo for......
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Physician
Other Observations & Comments
There are definitely systems that I would recommend above Lorenzo. I doubt that our satisfaction...
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Physician
Other Observations & Comments
When it comes to the delivery of new technology, DXC Technology is not great. They are trying...
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Physician
Other Observations & Comments
We got Lorenzo because it was cheap and we were low on money. That was not a position I wanted to be......
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CMIO
Functionality and Upgrades
The system is incredibly powerful. There are a lot of things it can do. Unfortunately, it has been......
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CMIO
Service and Support
The vendor does have a national user group, and that is a good thing because it allows us to have...
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CMIO
Functionality and Upgrades
The vendor's implementation services have actually been okay. But the vendor is very limited when it......
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CMIO
Other Observations & Comments
In the next year, our forecasted satisfaction with the system is in the middle of the scale. We are......
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CMIO
Functionality and Upgrades
Lorenzo is a very powerful system, and the vendor is working on a lot of APIs. They claim to have...
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CMIO
Functionality and Upgrades
The product is so unstable. We can’t do basic things like copy and paste because the people who...
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CMIO
Other Observations & Comments
The vendor has not been keeping all of their promises. There are hundreds of actions waiting to be......
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CMIO
Service and Support
The vendor claims that we can customize things within the system. But when we go to customize...
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CMIO
Technology
The system is not designed like Microsoft Word. We have a lot of documents in our specialty, and...
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CMIO
Functionality and Upgrades
If the system is used properly, it is capable of doing all kinds of things. But the vendor just...
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CMIO
Service and Support
Initially, the vendor wouldn't allow us to use the copy and paste feature because they thought...
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CMIO
Implementation and Training
We need so much training to know how to use the system. The problem is DXC Technology doesn’t...
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CMIO
Interfacing and Integration
The vendor is moving the product to a new upgrade cycle, and that would be fine if the operators...
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