Lorenzo (Non-US) (UK Only) Comments

 
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User Commentary

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CTO

Functionality and Upgrades

DXC Technology failed to fundamentally deliver. We have core products that don't work as expected....

Jul 2020
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CTO

ROI / Cost (care and feeding)

Andrea Fiumicelli came into consciousness once like 18 months ago and then disappeared out of our...

Jul 2020
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CTO

Interfacing and Integration

I have been talking to DXC Technology for years about how their integration strategy is a mess with...

Jul 2020
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Physician

Service and Support

DXC Technology finally got their support to try to fix some of the problems that we had. We have...

Mar 2020
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Physician

Functionality and Upgrades

We have some sites that want nothing to do with Lorenzo. I suspect that the long-term plan is to go...

Mar 2020
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Physician

Functionality and Upgrades

When compared to other systems, Lorenzo is much less intuitive to use. It is a very cumbersome and...

Mar 2020
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Physician

Functionality and Upgrades

The actual equipment that we use Lorenzo on is too small, too old, and too slow. Most of our PCs are...

Mar 2020
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Physician

Service and Support

DXC Technology brought in an IT specialist and a couple of people to get the most out of Lorenzo for...

Mar 2020
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Physician

Other Observations & Comments

There are definitely systems that I would recommend above Lorenzo. I doubt that our satisfaction...

Mar 2020
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Physician

Other Observations & Comments

When it comes to the delivery of new technology, DXC Technology is not great. They are trying...

Mar 2020
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Physician

Other Observations & Comments

We got Lorenzo because it was cheap and we were low on money. That was not a position I wanted to be...

Mar 2020
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CMIO

Functionality and Upgrades

The system is incredibly powerful. There are a lot of things it can do. Unfortunately, it has been...

Feb 2020
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CMIO

Service and Support

The vendor does have a national user group, and that is a good thing because it allows us to have...

Feb 2020
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CMIO

Functionality and Upgrades

The vendor's implementation services have actually been okay. But the vendor is very limited when it...

Feb 2020
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CMIO

Other Observations & Comments

In the next year, our forecasted satisfaction with the system is in the middle of the scale. We are...

Feb 2020
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CMIO

Functionality and Upgrades

Lorenzo is a very powerful system, and the vendor is working on a lot of APIs. They claim to have...

Feb 2020
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CMIO

Functionality and Upgrades

The product is so unstable. We can’t do basic things like copy and paste because the people who...

Feb 2020
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CMIO

Other Observations & Comments

The vendor has not been keeping all of their promises. There are hundreds of actions waiting to be...

Feb 2020
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CMIO

Service and Support

The vendor claims that we can customize things within the system. But when we go to customize...

Feb 2020
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CMIO

Technology

The system is not designed like Microsoft Word. We have a lot of documents in our specialty, and...

Feb 2020
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CMIO

Functionality and Upgrades

If the system is used properly, it is capable of doing all kinds of things. But the vendor just...

Feb 2020
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CMIO

Service and Support

Initially, the vendor wouldn't allow us to use the copy and paste feature because they thought...

Feb 2020
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CMIO

Implementation and Training

We need so much training to know how to use the system. The problem is DXC Technology doesn’t...

Feb 2020
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CMIO

Interfacing and Integration

The vendor is moving the product to a new upgrade cycle, and that would be fine if the operators...

Feb 2020
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CIO

Service and Support

We have a good, friendly relationship with DXC Technology. However, I have a number of frustrations...

Jan 2020
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CIO

Other Observations & Comments

Although we have a good relationship with the vendor, I don’t know how committed we are to Lorenzo....

Jan 2020
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CIO

Interfacing and Integration

We don’t get any ongoing training from DXC Technology, and we experience a lot of usability issues....

Jan 2020
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CIO

Functionality and Upgrades

We have some real issues with losing data. That has been happening for a number of years, and the...

Jan 2020
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CIO

ROI / Cost (care and feeding)

Lorenzo is pretty cheap, so we are making a profit.

Jan 2020
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CIO

Future Outlook

In 12 months, my satisfaction with Lorenzo might rise because we are doing some work on the user...

Jan 2020
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CIO

Service and Support

As far as I know, Lorenzo is not a part of our long-term plans. We are digitally mature, and we have...

Jan 2020
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Manager

Interfacing and Integration

Lorenzo does what people need it to do, but from my point of view, Lorenzo isn't the simplest of...

Dec 2019
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CMIO

Lessons Learned

One lesson that we learned with Lorenzo is that there was a lot of hardware out there. We really...

May 2019
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CMIO

Functionality and Upgrades

The depth of use of our clinicians varies, but it is nice that nearly everything we do with our...

May 2019
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CMIO

Technology

DXC Technology's product has offered a lot of the functionality that we have expected and more. DXC...

May 2019
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CMIO

Implementation and Training

The biggest lesson that we learned was that we needed to move forward on our implementation with...

May 2019
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Physician

Other Observations & Comments

Happy clinicians who feel that they work efficiently in an EMR are producing much more work than the...

May 2019
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Physician

Other Observations & Comments

Anyone could look at a Stage 7 hospital and hopefully say that the processes, routines, and...

May 2019
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Physician

Other Observations & Comments

EMR satisfaction is not just about getting a hospital to Stage 7. Implementation, training, and how...

May 2019
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Physician

Other Observations & Comments

I had to do a presentation about Lorenzo on the anniversary of our go-live. My opening slide was a...

Nov 2018
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Physician

Other Observations & Comments

DXC Technology is actually in a lucky position. We clinicians are essentially a free sounding board...

Nov 2018
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Physician

Implementation and Training

We did all the training for the end users. I strongly believe that new users should be trained with...

Nov 2018
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Physician

Service and Support

DXC Technology is certainly engaged. I have dealt with a lot of people in the company, such as...

Nov 2018
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Physician

Functionality and Upgrades

We use smart cards to log in to Lorenzo. That is a major problem. Logging in can take a couple of...

Nov 2018
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Physician

Functionality and Upgrades

Lorenzo is slow all the way through. It isn’t like using the internet, which is now the expected...

Nov 2018
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Physician

Technology

Lorenzo is looking very old. I am not a technical person, but the technology feels old-fashioned. It...

Nov 2018
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CMIO

Lessons Learned

We use the system for documentation and for collecting data; we use it as much as possible. We don’t...

Sep 2018
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CMIO

Service and Support

The implementation went well. There weren’t any hiccups. We haven’t tried to do much integration. If...

Sep 2018
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CMIO

Future Outlook

Our satisfaction with Lorenzo will improve over the next year. We didn’t have good adoption, so we...

Sep 2018
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CMIO

Service and Support

DXC Technology is more tactical. They test things and send them out to us so that we can test them...

Sep 2018
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CMIO

Other Observations & Comments

The strength of Lorenzo can also be its weakness. It is too elaborate. There are too many ways to do...

Sep 2018
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CMIO

Other Observations & Comments

We are planning to do ePrescribing with Lorenzo. We did a pilot study, but there were a lot of...

Sep 2018
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CIO

Functionality and Upgrades

I have been around for a while, and I have experienced other systems and the behaviors of the...

Sep 2018
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CIO

Relationship

Some companies can do a good talk around agility and methodology for deploying software. They create...

Sep 2018
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CIO

ROI / Cost (care and feeding)

In terms of cost, Lorenzo has been good for us. Our organization is actually using it. In...

Sep 2018
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CIO

Implementation and Training

The implementation of Lorenzo was good. I thought that DXC Technology was approachable and dynamic....

Sep 2018
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CIO

Interfacing and Integration

DXC Technology has made Lorenzo integrate with a nearby hospital that uses a different EMR, so the...

Sep 2018
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CIO

Service and Support

We log calls directly with DXC Technology and their support desk. Their product support has been...

Sep 2018
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CIO

Other Observations & Comments

DXC Technology needs to stay extremely competitive in order to stay in the market and win future...

Sep 2018
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CIO

Other Observations & Comments

We are moving to a new hospital that uses Lorenzo. Our hospital will be very technologically...

Sep 2018
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CIO

ROI / Cost (care and feeding)

DXC Technology has a model that is affordable and working. I don't see them charging a fortune for...

Sep 2018
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CIO

Other Observations & Comments

In terms of their place in the market, DXC Technology has a genuine offering. However, sometimes...

Sep 2018
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Manager

Service and Support

Lorenzo doesn't cost as much as some other systems, but it hasn't delivered the same benefit as...

Sep 2018
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Manager

Functionality and Upgrades

Lorenzo is a national platform that has some constraints. We are less able to adjust things to our...

Sep 2018
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Manager

Relationship

DXC Technology can come and talk the talk, but they don't seem terribly interested in us now that...

Sep 2018
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Manager

Functionality and Upgrades

I have nothing good to say about Lorenzo's usability in the ED. The system adds up to 15 minutes to...

Sep 2018
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Manager

Interfacing and Integration

Lorenzo doesn't properly integrate with any of our systems and has made my work harder. The vendor...

Sep 2018
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Director

Relationship

DXC Technology does try to take a technical approach to the products. I have worked with other...

Aug 2018
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Director

Technology

DXC Technology has been wonderfully good compared to other vendors. Lorenzo is improving rapidly,...

Aug 2018
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Director

Future Outlook

Lorenzo has gotten better. It works really well architecturally, and it integrates really well. If I...

Aug 2018
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Director

Technology

We have had the system for a few years, and we have never had downtime. With other vendors' systems,...

Aug 2018
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Director

Functionality and Upgrades

DXC Technology is delivering new technology, and they are getting better, but they have a lot of...

Aug 2018
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Director

Functionality and Upgrades

We are using the mobile platform, but it is still in the early stages. It has not been a failure,...

Aug 2018
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Director

Interfacing and Integration

I like that DXC Technology supports our integration and interoperability goals.

Aug 2018
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Director

Other Observations & Comments

A lot of people thought of Lorenzo as the least painful option. A lot of other trusts never embraced...

Aug 2018
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Director

Other Observations & Comments

We try to make things work with our vendors. All organizations have to do that. If we were to spend...

Aug 2018
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Director

Relationship

When DXC Technology first developed their national program for IT, they had to work with customers...

Aug 2018
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Director

Relationship

DXC Technology is aware of all the national styles, and they are aware of national requirements. DXC...

Aug 2018
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Director

Relationship

DXC Technology does come in to help us drive change and come up with ideas. It is a two-way street....

Aug 2018
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Director

Service and Support

Their aid is pretty good, but it isn't brilliant.

Aug 2018
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Manager

Win/Loss - Why they were selected (by current clients)

We have gone with Lorenzo with all its goodness and its faults. DXC Technology's strength is the...

Aug 2018
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Manager

Technology

From a clinical perspective, DXC Technology is not as innovative as they could be. I suppose it is...

Aug 2018
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Manager

Future Outlook

DXC Technology is part of our long-term plans because we are already engaged with them. We will...

Aug 2018