emids Go-Live Support Comments

 

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User Commentary

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CIO

Win/Loss - Why they were selected (by current clients)

We had a better proposal from emids than we had from other vendors. The financial aspects were...

Aug 2019
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CIO

Project Results

emids did a great job on our go-live support. I would highly recommend them. Our team loved the...

Aug 2019
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CIO

Sales and Contracting

emids charged us by the hour for their consultants, and that was appropriate. emids did a really...

Aug 2019
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CIO

Relationship

I have had more engagement with the executive team at emids than I have with other vendors'...

Aug 2019
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CIO

People and Knowledge

Frankly, we were a bit worried about the people that would be coming in based on some of the...

Aug 2019
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CIO

People and Knowledge

emids was absolutely instrumental to our go-live, and we had a good relationship with their...

May 2019
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CIO

Other Observations

emids was good about not nickel-and-diming us. They took some financial hits in the interest of...

May 2019
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CIO

Project Results

emids is certainly our vendor of choice for go-live support, but I am not necessarily supportive of...

May 2019
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CIO

Tools and Methodology

emids had a fabulous process for our at-the-elbow support despite all the people that we had to get...

May 2019
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CIO

Other Observations

I would recommend emids to a colleague, but obviously clients should take caution depending on how...

May 2019
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Manager

People and Knowledge

We had some bigger projects with Encore. The go-lives generally lasted a couple of weeks, but we did...

Nov 2018
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Manager

People and Knowledge

Encore and another firm seem to pull from the same pool of people, so comparing the quality of the...

Nov 2018
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Manager

Other Observations

The resource pool that Encore pulls from doesn't have the most professional people. We had some...

Nov 2018
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CEO/President

Relationship

Encore's executives were very accessible. We could get their executives on the phone whenever we had...

Jul 2018
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CEO/President

People and Knowledge

The quality of Encore's staff was uneven. Some of the resources were very good, but we had to send...

Jul 2018
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CEO/President

People and Knowledge

We sometimes extended our at-the-elbow support from Encore based on the needs of our service lines....

Jul 2018
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Manager

People and Knowledge

One criticism of the staff Encore provides is that we needed physician-credentialed people to...

Mar 2018
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Manager

Relationship

Encore’s executives came on-site and met with some of us in person. They proactively stayed in...

Mar 2018
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Manager

Project Results

At a high level, a successful implementation involves having a limited number of incidents after...

Mar 2018
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Manager

Project Results

Encore had several project coordinators just to coordinate the staff because we had so many...

Mar 2018
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Manager

Lessons Learned

Encore is very expensive. They were our budget buster. The only advice I would give to potential...

Mar 2018
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Director

People and Knowledge

Encore's resources that supported us at the elbow were very important in assisting end users with...

Mar 2018
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Director

People and Knowledge

The resources worked their tails off. They were here when I arrived in the morning, and they were...

Feb 2018
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Director

Project Results

I never noticed a problem with anything. And certainly if they couldn’t get here because of bad...

Feb 2018
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Director

Project Results

There were very clear milestones and expectations that had been set. I think I would consider this...

Feb 2018
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CIO

People and Knowledge

If I had been asked about a year and a half ago whether Encore's go-live support met our metrics for...

Feb 2018
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CIO

People and Knowledge

We have seen the quality decline in Encore's people because Encore has had to change out some...

Feb 2018
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VP/Other Executive

Tools and Methodology

They have a 10% buffer to quickly adjust if the need arises. There were no problems because of their...

Feb 2018
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VP/Other Executive

People and Knowledge

Their executive leadership really makes Encore stand out. The question is not whether they are going...

Feb 2018
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Director

People and Knowledge

We decided to give Encore another opportunity despite not having a great experience with Encore in...

Dec 2017
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