Bugsy Infection Control
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Jackson Tate
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KLAS Research Director Level 2 - Jackson Tate
 
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User Commentary

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Director

The updates for Bugsy Infection Control are horrible. With every upgrade that Epic does, they screw...

Jun 2022
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Director

Epic should have better instructions and should be more hands on in terms of coming to us and...

Jun 2022
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Director

Every time we ask Epic to make changes and give Epic ideas, the ideas go nowhere.

Jun 2022
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Director

Our organization is making us keep Bugsy Infection Control because we use Epic for our EMR. That was...

Jun 2022
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Director

Epic does not avoid charging for every little thing, but I do know that Epic has provided some...

Jun 2022
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Director

Bugsy Infection Control is comparable to other infection control surveillance systems, but if...

Jun 2022
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Director

A lot of Bugsy Infection Control’s surveillance is report driven, so the data is not necessarily...

Jun 2022
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Director

In terms of efficiency, Bugsy Infection Control did help us reduce the number of records that we...

Jun 2022
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Director

We have seen significant optimization in the workflows for infection preventionists due to Bugsy...

Jun 2022
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Director

There are a few things that we have asked for that Epic can't make work. But I think that over time,...

Jun 2022
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Director

When it comes to being proactive, we give Epic ideas more often than they bring new ideas to us. A...

Jun 2022
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Director

The executive involvement from Epic was present at the beginning, but now that we are past the...

Jun 2022
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Director

Epic and Bugsy Infection Control definitely exceeded what we thought we were going to get. We very...

Jun 2022
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Director

With Bugsy Infection Control, we are able to detect more things than we were able to previously. We...

Jun 2022
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Director

There seems to be certain functionality in Bugsy Infection Control, such as graphing, that we don't...

Jun 2022
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Director

Epic needs to develop more outbreak algorithms for Bugsy Infection Control. Right now, we are...

Jun 2022
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Director

New things are added to the system very quickly, and changes are made when we need them. Every time...

Jun 2022
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Director

We use EpicCare Antimicrobial Stewardship in addition to Bugsy Infection Control. It is nice that...

Jun 2022
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Analyst/Coordinator

Bugsy Infection Control is saving me a bundle of time because I was doing everything manually that...

Jun 2022
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Analyst/Coordinator

We had a couple of bugs in Bugsy Infection Control initially, but the issues could have been because...

Jun 2022
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Analyst/Coordinator

The support from the Epic team has been phenomenal. We have meetings frequently, and we can reach...

Jun 2022
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Analyst/Coordinator

I haven't seen really any training from Epic. I have been working for years to get certain things...

Jun 2022
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Manager

Bugsy is so customizable, but I feel there is not a lot of training or guidance from Epic. I know...

Jun 2022
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Manager

We have a dedicated person at Epic who I work with when I have open tickets. I think the support...

Jun 2022
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Manager

I was able to go take a class, so now I can do a few things in Bugsy on my own, such as building...

Jun 2022
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Manager

We used to have a very manual process to send things over to the Department of Health. But with...

Jun 2022
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Manager

Bugsy is super easy to use, but some people on our team are not using the system because they find...

Jun 2022
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Manager

Epic is continually upgrading our dashboards and tools. They do NHSN and CDC updates.

Jun 2022
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Manager

I have had a ticket out for years that is still not resolved. Epic's support people will scratch...

Jun 2022
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Manager

I don't know whether some of the issues we have are because we do not have Beaker, but we weren't...

Jun 2022
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Manager

If we play around with Bugsy Infection Control, we can find a lot of uses for it. Tracing infections...

Jun 2022
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Manager

I absolutely love Bugsy. What I really like about the system is that there are so many reports on...

Jun 2022
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Director

There are delays in getting answers back from Epic and delays in getting solutions. When we do hear...

Jun 2022
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Manager

I would like an easier way to pull patient days or admission data that is required by NHSN.

Jun 2022
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Manager

Epic’s support people are very resourceful and responsive when we need them to be.

Jun 2022
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Director

Bugsy is probably the standard for infection control surveillance systems in EHRs. I would highly...

Jun 2022
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Director

Epic keeps promises in some respects, but in other ways, they don't. We asked the vendor a long time...

Jun 2022
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Director

The infection control dashboard doesn't connect with the nursing unit dashboards. We have to give...

Jun 2022
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Director

When I need help, I reach out to our internal support team. They then contact Epic. Getting an...

Jun 2022
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Manager

I don't know what Bugsy Infection Control costs, but it is worth all that we have. The tool has been...

Jun 2022
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Manager

I would tell others who are starting with Bugsy Infection Control to make sure they have all the...

Jun 2022
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Director

I haven't heard any complaints regarding the ability to pull reports or drill down on a particular...

Jun 2022
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Director

There is a learning curve to using Bugsy Infection Control.

Jun 2022
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Director

The main clinical outcome of using Bugsy Infection Control is the ability to match the patient's...

Jun 2022
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Nurse

Bugsy Infection Control is a little cumbersome, and we can't always find our information, but the...

Jun 2022
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Director

When we learn about updates, we get minimal education. It would be nice to have more education. We...

Jun 2022
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Director

Bugsy Infection Control is a little slow and not very user friendly for compiling things. The...

Jun 2022
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Director

The system's dashboards and graphics need improvement. We end up having to do graphs in Excel...

Jun 2022
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Director

The infection worksheets have helped us identify infections, and therefore, we have been able to act...

Jun 2022
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Nurse

Epic has learning dashboards. We have to read things that Epic has created, but they don't answer...

Jun 2022
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Nurse

We have no way of getting reports with Bugsy Infection Control, so we need another vendor. If Epic...

Jun 2022
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Manager

Communication was lacking during the implementation and training. We felt our department was...

Jun 2022
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Manager

The storyboard throws things in our faces. That is helpful for keeping things at the top of our...

Jun 2022
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Manager

It has taken Epic a long time to keep their promises. Things haven't worked the way they were...

Jun 2022
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Analyst/Coordinator

I would prefer to go to a homegrown solution. The infection control module that we developed...

Jun 2022
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Analyst/Coordinator

I would definitely like to see more automation. For example, when there are changes in the EMR that...

Jun 2022
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Analyst/Coordinator

The vendor is always very supportive. They may not be able to deliver always, but they are very...

Jun 2022
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Manager

Bugsy has been a really good product for us and for our team. We have found the system to be easy to...

Jun 2022
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Director

We transitioned to Epic's EMR, so it made sense for us to move to Bugsy Infection Control. We have...

Jun 2022
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Director

When we were trying to implement and validate things with Bugsy Infection Control, things were...

Jun 2022
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Director

The product needs improvement on the reporting side of things. Bugsy Infection Control doesn't...

Jun 2022
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Director

On the front end, the product is easy to use. The surveillance capabilities are efficient, and the...

Jun 2022
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Director

Epic’s trainings haven't been very good. It feels like Epic is out of touch with what we want to...

Jun 2022
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Director

It is really difficult to get certain data out of the system in a meaningful way. We haven't been...

Jun 2022
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Manager

I recognize that Bugsy is only as good as the people who build the dashboard for us because the...

Jun 2022
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Manager

The system is able to take aspects from the patient's chart that they may have gotten from a pump or...

Jun 2022
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Manager

When we give feedback about certain features that we don't want, we are told that Epic can’t do...

Jun 2022
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Manager

Epic was very responsive during the COVID-19 crisis, and they made some necessary changes very...

Jun 2022
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Manager

Epic is very accessible. I am able to send emails to them multiple times a month, and they will...

Jun 2022
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Manager

Bugsy has a lot of potential, and it is going to take a long time to get it to where it is ideal. It...

Jun 2022
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Manager

The fixes or the things that we have been promised by Epic tend to take a long time, but they do...

Jun 2022
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Manager

We have conversations with Epic on a regular basis, and we have an analyst who works here with us...

Jun 2022
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Manager

We can't even compare the workflow that we had to work with before versus what we have now in Epic's...

Jun 2022
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Manager

Whenever we think of something that we would notify our Bugsy Infection Control person about, they...

Jun 2022
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Manager

We are not computer people, so there is sometimes a disconnect between what Epic has to offer us and...

Jun 2022
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Manager

Bugsy Infection Control is easy for end users. Everything in Epic is so integrated. That makes...

Jun 2022
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Manager

Previously, when we had an outbreak of a certain disease or organism in the hospital, tracking it...

Jun 2022
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Manager

Epic has a module that works in conjunction with Bugsy Infection Control called Beaker, which is...

Jun 2022
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Director

During COVID-19, things were so crazy. Epic did a great job of keeping things current and going. We...

Jun 2022
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Director

We can run reports to get the data we need from Bugsy Infection Control. We can upload to NHSN...

Jun 2022
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Director

I would like the ability to tailor the reports we run in Bugsy Infection Control to our needs. For...

Jun 2022
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Director

We usually get our questions answered and things resolved with Epic, but those things take forever....

Jun 2022
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Director

Bugsy Infection Control is a great infection control system and a great documentation system. It...

Jun 2022
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Director

Some people are unhappy with the product because it can be configured in many different ways. If...

Jun 2022
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Director

The last few years with the product have made up for the rocky start. Our experience with the...

Jun 2022
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Director

In the time that we have had the product, the implementation and upgrade processes have gotten...

Jun 2022
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Director

With Bugsy Infection Control, we don't have traditional training. We have a staff member who does...

Jun 2022
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Director

There are some things that we would like Epic to build out. We can add in the infections as they are...

Jun 2022
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Director

When we have a question, we get an answer from Epic in a timely manner.

Jun 2022
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Director

Throughout the pandemic, Epic has done a really good job of responding and creating new things. Epic...

Jun 2022
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Director

We are all in with Epic, and we are looking to add pieces as we go. Sometimes, there may be a...

Jun 2022
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Director

We can track compliance for certain things better. For instance, we can track some bundle compliance...

Jun 2022
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Physician

Epic is very eager to adopt new things and tries to deliver them. We have a contact at Epic that...

May 2022
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Physician

Epic gives us updates about newer versions, but we are always a little behind, so that is...

May 2022
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Physician

Based on what I have seen and know that Epic wants to implement, their future projects look very...

May 2022
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Physician

When Epic advertises the solution, they promise certain things, but they underdeliver in the end....

May 2022
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Physician

If we come to Epic with customization requests and wish lists, they give us an idea of what those...

May 2022
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Physician

The implementation services are not bad. We have designated IT folks internally that help us with...

May 2022
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Physician

We always encounter glitches in the system once we start up after changes are made. It is pretty...

May 2022
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Physician

I wish Bugsy Infection Control had some type of syndromic surveillance that could alert us if there...

May 2022
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Director

Our time with Bugsy Infection Control has been enjoyable, and we are very pleased with the system....

May 2022
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Director

Bugsy Infection Control is very user friendly, and in a lot of ways, we can personalize it to our...

May 2022
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Director

One thing that Epic still doesn't have for infection preventionists is a mobile system. In other...

May 2022
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Analyst/Coordinator

When I reach out to the vendor's support people with questions, I don't get specific answers. Those...

May 2022
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Manager

I like Bugsy Infection Control. At first, it is difficult to use and learn. However, once users use...

May 2022
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Manager

We have a very helpful dashboard in Bugsy Infection Control. The dashboard lists procedures,...

May 2022
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Manager

We are unable to connect Bugsy Infection Control to our endoscopy system. I really wish we could do...

May 2022
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Manager

I like the way Bugsy Infection Control allows us to do surveillance on the level we want. The system...

May 2022
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Analyst/Coordinator

I wouldn't buy Bugsy Infection Control again. Before we had it, we used a best-of-breed product....

May 2022
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Analyst/Coordinator

The training that the vendor provided wasn't specific to Bugsy Infection Control. We had to go...

May 2022
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Analyst/Coordinator

Bugsy Infection Control is designed to do mandatory reports for NHSN. The vendor is proactive about...

May 2022
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Analyst/Coordinator

Bugsy Infection Control doesn't do much beyond reporting to NHSN. We haven't seen any new technology...

May 2022
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Manager

The way the system is set up works very well for us and what we need. Prior to having this system,...

May 2022
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Manager

The support we get for Bugsy Infection Control makes a world of difference. We have such good...

May 2022
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Manager

The last time we upgraded, we did not know where things were, but Epic resolved things immediately....

May 2022
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Manager

Bugsy Infection Control is very new compared to the rest of Epic's products. The system is growing...

May 2022
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Manager

It was hard to write Bugsy Infection Control at first. It was such a different system from what we...

May 2022
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Manager

I would tell others using Bugsy Infection Control to not let it overwhelm them if they are brand new...

May 2022
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Manager

Epic has a new upgrade platform. They used to do big bang updates, and now they do quarterly...

May 2022
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Director

The important thing that a new organization needs to ensure is that they are committed to the...

May 2022
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Director

Bugsy Infection Control is not strong in doing exposure investigations from the infection control...

May 2022
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Director

Epic recently changed the report view in the system and moved the Option button away from where it...

May 2022
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Director

I don't think that Epic knew enough about the work of all IPs to be able to make promises when the...

May 2022
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Director

Epic sold a lot of dashboard views for staff to be able to see real time, but those views don't...

May 2022
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Director

Epic was proactive in trying to improve the infection control reports. The things that the vendor...

May 2022
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Director

There is no easy way to integrate another vendor's system with the Epic system. Some of that might...

May 2022
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Director

The person from Epic who taught us how to use Bugsy Infection Control didn't know how to use the...

May 2022
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Director

I don't think Epic explained to our organization properly how much time it takes to learn a whole...

May 2022
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Manager

We definitely need to learn more about the system, but we are sure that there are some great things...

Apr 2022
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Manager

I really like how Bugsy Infection Control is in our EMR. We don't have to toggle between two...

Apr 2022
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Manager

There are different dashboards in Bugsy Infection Control, and it takes us time to figure out where...

Apr 2022
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Manager

The vendor's training for Bugsy Infection Control was limited. Our people did a lot of the training.

Mar 2022
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Manager

Epic leaves a lot up to us. They give us a lot, but they don’t lead us to the best things. We were...

Mar 2022
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Director

We did online training with a representative from Epic’s main office, and it didn't meet our...

Mar 2022
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Director

Epic does upgrades every couple of months, so I don’t think Epic’s people are always empowered to...

Mar 2022
||
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Director

The product is very easy to use, and we are able to transmit data seamlessly into the NHSN system;...

Mar 2022
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Director

We go through someone in our organization to communicate up to Epic’s people. Our low score for the...

Mar 2022
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Director

I realize that some things are different in the middle of the COVID-19 pandemic, but we need more...

Feb 2022
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Director

We have the same difficulties every time we start a new year with NHSN. We use Epic's system to...

Feb 2022
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Director

Our overall experience with the vendor over the last year has been good. Epic seems to be listening...

Feb 2022
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Director

To improve our integration, Epic needs to continue to focus on building abilities to capture process...

Feb 2022
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Director

The solution's external reporting works well, but we only use those reports for a small part of our...

Feb 2022
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Director

Bugsy Infection Control is not a perfect piece of software that somebody can pick up and intuitively...

Feb 2022
||
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Director

Epic listens to what I have to say, puts my requests on a priority list, and shows me the list. I...

Feb 2022
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Director

There is no current way to train an IP on Bugsy Infection Control without making them an employee....

Feb 2022
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Director

We need the ability to do parallel case input with a supervising IP and a student IP in Bugsy...

Feb 2022
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Director

We have seen increased flexibility and closeness from Epic as they have helped us implement modules....

Feb 2022
||
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Director

When we first started using the product, it wasn't the best solution out there by any means. But it...

Feb 2022
||
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Director

The one thing that can definitely be said about Epic is that they don't overpromise. Compared to...

Feb 2022
||
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Director

The solution could definitely do more when it comes to statistics. It would be nice if it could look...

Feb 2022
||
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Director

It would be nice if Epic had a module that could walk new users through how to use and modify things...

Feb 2022
||
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Director

Part of the system's ease of use depends on users' abilities to remember how to do things. One of...

Feb 2022
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Director

It would be nice if the solution had an easy way to generate reports for the public health...

Feb 2022
||
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Manager

When there is an issue, I have a liaison I can go to, but that person has someone else to go to, and...

Feb 2022
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Manager

We get training from different levels. We get training from our organization and also from Epic, so...

Feb 2022
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Manager

In terms of the platforms that we have in our organization that are supposed to interface with Epic,...

Feb 2022
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Manager

We have a lot of different disciplines and areas, and I like that the product is very customized to...

Feb 2022
||
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Manager

Before we got Bugsy Infection Control, we had another system for infection control that didn't...

Jan 2022
||
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Manager

We chose to use Bugsy Infection Control because there were benefits in areas like exporting,...

Jan 2022
||
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Manager

The existing reports don't have all the different tests that we need for different diseases. For...

Jan 2022
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Manager

Epic worked with us to go through what we needed, and they promised that they could make everything...

Jan 2022
||
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Director

The product dashboards have created a significant amount of efficiency in infection prevention.

Jan 2022
||
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Director

Our experience evaluating the product was really good. We had a great Epic team that worked really...

Jan 2022
||
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Director

There are some idiosyncrasies in certain definitions in Bugsy Infection Control. Healthcare vendors...

Jan 2022
||
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Manager

With our previous system, we had the ability to directly submit, and there was no charge involved....

Jan 2022
||
(0)
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Manager

The initial training was okay, but it could have been better. I found out that our partner facility...

Jan 2022
||
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Manager

I had to make my own COVID-19 report during the pandemic. I feel like Epic should have come up with...

Jan 2022
||
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Manager

We have a person who still meets with us. If I have a question, Epic is helpful. If something is...

Jan 2022
||
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Manager

Epic is good with their updates. Epic gets us our updates quickly.

Jan 2022
||
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Manager

I didn't think I was going to like Bugsy Infection Control, but I was able to customize the system...

Jan 2022
||
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VP/Other Executive

The system has a lot of report writing functionality. A lot of the canned reports are exactly what...

Oct 2021
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VP/Other Executive

I don’t know what we paid for the system, but I know the system is more cost effective than our...

Oct 2021
||
(0)
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VP/Other Executive

Not much has been done with infection prevention during user groups, but Epic is trying to do more...

Oct 2021
||
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VP/Other Executive

The training from Epic seemed good, but we didn’t know what we didn’t know. Epic was honest about...

Oct 2021
||
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VP/Other Executive

Bugsy Infection Control isn't as easy to use as our previous system. In our previous system, we...

Oct 2021
||
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VP/Other Executive

Epic has been prompt to deliver new technology during the COVID-19 pandemic. Epic is always working...

Oct 2021
||
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VP/Other Executive

Epic hasn't addressed all the annoying things yet. Things aren’t awful. The system works, but it...

Oct 2021
||
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Manager

Bugsy Infection Control is great when it comes to surveillance. The solution saves us a lot of time...

Oct 2021
||
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Manager

The most frustrating thing about the solution is the way that it reports COVID-19 infections. With...

Oct 2021
||
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Manager

If a patient tests positive for COVID-19, then a COVID-19 banner will be present on that patient's...

Oct 2021
||
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Manager

Epic is generally responsive to our requests. If we request something simple, then they are quick to...

Oct 2021
||
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Director

Bugsy Infection Control definitely has its pros and cons, but I think that we are using it to the...

Sep 2021
||
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Director

I feel like we have received good support from Epic. We have regular meetings with them to help us...

Sep 2021
||
(0)
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Director

The system has worklists. Sometimes, we get inundated with information from the system, but I like...

Sep 2021
||
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Director

One of the things that I am struggling with right now is using the Epic SlicerDicer tool to bolster...

Sep 2021
||
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Director

It is good to see that the solution feeds into a bigger system. We need to be able to see that...

Sep 2021
||
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Physician

Bugsy Infection Control is part of our long-term plans. We have highly customized it. It took us a...

Aug 2021
||
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Physician

We are using Epic's inpatient module and combining it with Bugsy Infection Control. Integrating...

Aug 2021
||
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Physician

Epic keeps their promises. We knew what we wanted to see in the system, and Epic worked with us to...

Aug 2021
||
(0)
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Physician

Compared to our previous vendor, Epic's customer service is more responsive and willing to make...

Aug 2021
||
(0)
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Physician

We are using Epic's entire package, so we don't want to go outside of Epic's solutions. They offer...

Aug 2021
||
(0)
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Physician

The solution's overall product quality depends on whether people accept its canned reports. They are...

Aug 2021
||
(0)
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Physician

The system allows our staff members to visually organize things. Overall, the solution's dashboards...

Aug 2021
||
(0)
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Physician

Bugsy Infection Control is one of the best programs that we can get for our current needs. I would...

Aug 2021
||
(0)
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Physician

Epic is looking for feedback from end users. They adopt some of the things that we tell them that we...

Aug 2021
||
(0)
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Physician

Epic is pretty responsive. We have a direct contact at Epic who works with us, and everything is...

Aug 2021
||
(0)
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Physician

We have heard from Epic, and they have suggested some things and told us about changes and new...

Aug 2021
||
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