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User Commentary

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Manager

Bugsy Infection Control is great when it comes to surveillance. The solution saves us a lot of time...

Oct 2021
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Manager

The most frustrating thing about the solution is the way that it reports COVID-19 infections. With...

Oct 2021
||
(0)
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Manager

If a patient tests positive for COVID-19, then a COVID-19 banner will be present on that patient's...

Oct 2021
||
(0)
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Manager

Epic is generally responsive to our requests. If we request something simple, then they are quick to...

Oct 2021
||
(0)
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Director

Bugsy Infection Control definitely has its pros and cons, but I think that we are using it to the...

Sep 2021
||
(0)
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Director

I feel like we have received good support from Epic. We have regular meetings with them to help us...

Sep 2021
||
(0)
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Director

The system has worklists. Sometimes, we get inundated with information from the system, but I like...

Sep 2021
||
(0)
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Director

One of the things that I am struggling with right now is using the Epic SlicerDicer tool to bolster...

Sep 2021
||
(0)
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Director

It is good to see that the solution feeds into a bigger system. We need to be able to see that...

Sep 2021
||
(0)
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Physician

Bugsy Infection Control is part of our long-term plans. We have highly customized it. It took us a...

Aug 2021
||
(0)
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Physician

We are using Epic's inpatient module and combining it with Bugsy Infection Control. Integrating...

Aug 2021
||
(0)
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Physician

Epic keeps their promises. We knew what we wanted to see in the system, and Epic worked with us to...

Aug 2021
||
(0)
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Physician

Compared to our previous vendor, Epic's customer service is more responsive and willing to make...

Aug 2021
||
(0)
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Physician

We are using Epic's entire package, so we don't want to go outside of Epic's solutions. They offer...

Aug 2021
||
(0)
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Physician

The solution's overall product quality depends on whether people accept its canned reports. They are...

Aug 2021
||
(0)
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Physician

The system allows our staff members to visually organize things. Overall, the solution's dashboards...

Aug 2021
||
(0)
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Physician

Bugsy Infection Control is one of the best programs that we can get for our current needs. I would...

Aug 2021
||
(0)
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Physician

Epic is looking for feedback from end users. They adopt some of the things that we tell them that we...

Aug 2021
||
(0)
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Physician

Epic is pretty responsive. We have a direct contact at Epic who works with us, and everything is...

Aug 2021
||
(0)
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Physician

We have heard from Epic, and they have suggested some things and told us about changes and new...

Aug 2021
||
(0)
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Director

Bugsy Infection Control has great potential. It is as good as the builders of it. The biggest...

Jun 2021
||
(0)
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Director

If Epic had more input from infection preventionists, the functionality and options in the system...

Jun 2021
||
(0)
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Director

The product is good. The flexibility of it is almost endless. Everything depends on our builders. It...

Jun 2021
||
(0)
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Director

The functionality is there. Epic needs to understand more than just infection control in general;...

Jun 2021
||
(0)
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Nurse

We wanted a true data mining system. I don’t have a problem with Bugsy Infection Control. Customers...

Jun 2021
||
(0)
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Nurse

There is a lot that I can’t do in Bugsy Infection Control. It has to interface with a different...

Jun 2021
||
(0)
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Nurse

Bugsy Infection Control is an excellent organizer. I do like that about it. It has reports for every...

Jun 2021
||
(0)
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Nurse

My biggest issue with Bugsy Infection Control is that we have a lot of data in the system, but it is...

Jun 2021
||
(0)
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Director

We transitioned to Bugsy Infection Control a few years ago. We previously had a very manual process...

May 2021
||
(0)
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Director

Some of our areas were using other systems previously, and when they had to transition to Bugsy...

May 2021
||
(0)
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Director

I don’t know whether this challenge is with Epic or Bugsy Infection Control or the decisions that...

May 2021
||
(0)
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Director

We had a different infection control surveillance system in, and we did not select Epic's solution...

May 2021
||
(0)
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Director

Epic's main selling points are the integration options. Epic was able to meet all our needs that we...

May 2021
||
(0)
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Director

The vendor's implementation services are good. Epic just underwent a change where they pulled...

May 2021
||
(0)
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Director

I would like to have a better product for antibiograms. Our problem is that the solution could do...

May 2021
||
(0)
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Director

The vendor is able to solve most of my problems. Sometimes, I ask them for things that simply cannot...

May 2021
||
(0)
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Director

Bugsy Infection Control allows me to get high-level and granular reports that help me solve clinical...

May 2021
||
(0)
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Director

It is important for end users to be aware of what is available. That means that they need to attend...

May 2021
||
(0)
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Director

The only complaint that I have is that the vendor doesn't have a formal training program. We have...

May 2021
||
(0)
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Manager

I did attend training for this system, and it was really good. I was satisfied with the training I received....

May 2021
||
(0)
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Manager

The product works like the vendor said it would. Epic was able to interpret what infection...

May 2021
||
(0)
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Manager

We get really great support on the system, and we continually meet with our Epic representative. I...

May 2021
||
(0)
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Manager

Being newer to infection prevention, I like the dashboard component of the system. It alerts me to...

May 2021
||
(0)
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Manager

I am not sure whether the product is part of our long-term plans. Some of our hospitals are on...

May 2021
||
(0)
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Manager

The system is great at driving tangible outcomes. The outcomes for me are completing my serials and...

May 2021
||
(0)
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Manager

Bugsy Infection Control is a great application for infection control. Epic has done a lot with it...

May 2021
||
(0)
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Manager

When the pandemic started, Epic was quick to get us certain tools. Some tools were lacking at first,...

May 2021
||
(0)
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Manager

I interact with Epic very frequently. I have had great experiences with them. They provide a lot of...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

When using Bugsy Infection Control, users need to have an understanding of the solution's reporting...

May 2021
||
(0)
 Thank you  Helpful

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Manager

I think Bugsy Infection Control has been easy to use, but someone I work with has had more...

May 2021
||
(0)
 Thank you  Helpful

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Manager

Our IT people that take care of the system have a recurring meeting with Epic to see what is going...

May 2021
||
(0)
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Manager

Bugsy Infection Control's dashboard is nice. It puts everything right in front of me, so I know...

May 2021
||
(0)
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Manager

The time involved with setting up Bugsy Infection Control is pretty significant. We had our own...

May 2021
||
(0)
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Manager

We didn't get to choose the infection control product. When our hospital made the contract with...

Apr 2021
||
(0)
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 or  to see details.

Manager

Our implementation with Bugsy Infection Control was not good because of how things were prioritized....

Apr 2021
||
(0)
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Manager

The data display is not quite what Epic promoted it to be. The reports are good, but there are a lot...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Epic has some really ambitious goals, and I don't think that Epic realizes how far behind they are....

Apr 2021
||
(0)
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 or  to see details.

Manager

Any executive involvement has to go through our analyst that is on our campus, but we can reach the...

Apr 2021
||
(0)
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 or  to see details.

Director

When the COVID-19 pandemic hit, Epic offered us some elements of Bugsy Infection Control at no...

Apr 2021
||
(0)
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 or  to see details.

Director

When we need support with Bugsy Infection Control, we go through an IT intermediary. That is...

Apr 2021
||
(0)
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 or  to see details.

Director

Bugsy Infection Control has its ups and downs, but the system is pretty good. Its report writing...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

All of our people went through Epic's training, but that training missed the mark. We were already...

Apr 2021
||
(0)
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Director

We didn't have a good way to do tracing in our old system. We couldn't put in a patient's...

Apr 2021
||
(0)
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Director

Before going live with Bugsy Infection Control, we looked at some survey results from other...

Apr 2021
||
(0)
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Director

We couldn't afford to keep the shoulder-to-shoulder support from Epic for as long as other...

Apr 2021
||
(0)
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 or  to see details.

Director

We were missing education. The vendor kept saying that the system would be intuitive for chart...

Apr 2021
||
(0)
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Director

Our hospital leadership kept telling me that I was going to love Bugsy Infection Control and that it...

Apr 2021
||
(0)
 Thank you  Helpful

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Director

We are part of a growing health network. All of the clinics have separate systems to chart in, and I...

Apr 2021
||
(0)
 Thank you  Helpful

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Director

Another organization we work closely with had the same challenges with the system's functions that...

Apr 2021
||
(0)
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 or  to see details.

Director

People need to know what they are getting into with Bugsy Infection Control. The front end is, in...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Overall, our experience working with the system has been buggy and very rocky. With our previous...

Apr 2021
||
(0)
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Director

We have been following some specific data at our hospital for years, and Bugsy Infection Control...

Apr 2021
||
(0)
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Director

Bugsy Infection Control meets CMS' mandatory public reporting requirements, and that is all the...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We have received good support from Epic as we have needed it. As we have identified issues, we have...

Mar 2021
||
(0)
 Thank you  Helpful

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Director

Epic is providing the deliverables that they promised us. The tool is doing what is needed. I think...

Mar 2021
||
(0)
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Director

Our implementation of Bugsy Infection Control was really not scoped well. I don't know whether that...

Mar 2021
||
(0)
 Thank you  Helpful

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Director

Bugsy Infection Control is stuffy. Finding information requires a lot of clicking. The product has...

Mar 2021
||
(0)
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Manager

My only reservation with Epic is that we always tend to lack in education and knowing what is...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I have a lack of knowledge in terms of everything I could do with the system because of my lack of...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

There are limitations with the technology because we have to work with such a wide group of Epic...

Mar 2021
||
(0)
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 or  to see details.

Manager

I don’t deal much with the direct Epic support people, but when they have been on calls, they have...

Mar 2021
||
(0)
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 or  to see details.

Manager

Bugsy Infection Control is worth whatever we are paying for it compared to what we used in the past....

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

In my department, we have been pretty happy with the software so far. It has a pretty user-friendly...

Feb 2021
||
(0)
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Manager

Epic does a pretty good job with support. We still have routine meetings with them, and they check...

Feb 2021
||
(0)
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Manager

We are relatively new to the system, but in general, we are pretty happy with the infection control...

Feb 2021
||
(0)
 Thank you  Helpful

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Manager

Our implementation went well. We have a really good team on our end that was able to work well with...

Feb 2021
||
(0)
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Manager

We are pretty happy with the integration. The integration with our EMR was a deciding factor in...

Feb 2021
||
(0)
 Thank you  Helpful

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Manager

From public health reporting to CMS reporting, the solution definitely meets my team's needs....

Feb 2021
||
(0)
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Manager

I have had some challenges with certain modules, and we have had to build a lot of things out...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The communication from Epic when it comes to improvements, upgrades, or changes is seriously...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We didn't get a lot of training when we first started with Epic, but getting things up and running...

Feb 2021
||
(0)
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Manager

My overall satisfaction will go up if Epic fixes some things that need to be fixed. Right now, we...

Feb 2021
||
(0)
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Manager

If we are looking at an infection, we can just click on it, and the system will take us straight...

Feb 2021
||
(0)
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Manager

The system has paid itself off tremendously by automating our processes and making our workflows...

Feb 2021
||
(0)
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Manager

Most of our infection-prevention people are nurses by background. If they don't have strong...

Feb 2021
||
(0)
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Manager

For us, the biggest pain with this product was how long it took for our infection control nurses to...

Feb 2021
||
(0)
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Manager

Epic has been very good with their training. During the COVID-19 pandemic, the vendor made their...

Feb 2021
||
(0)
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 or  to see details.

Manager

When we are reading notes from Epic about their new functionalities, we sometimes have a different...

Feb 2021
||
(0)
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Manager

I am embarrassed to share the graphics that Epic Infection Control produces. Data accuracy is a big...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Epic Infection Control has been incredibly useful for our COVID-19 response. The Bugsy software is...

Jan 2021
||
(0)
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 or  to see details.

Director

No one is going to come off the street and be able to just have a 10-minute tutorial before using...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Epic is ahead of everything all the time. That is huge for us. Epic is a huge corporation. I know of...

Jan 2021
||
(0)
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 or  to see details.

Director

The build portion of Epic Infection Control is painful because it forces us to perform maintenance...

Jan 2021
||
(0)
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Manager

Epic's product has great potential, but overall, the infection control module leaves a lot to be...

Jan 2021
||
(0)
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 or  to see details.

Manager

In terms of training, we do Webex calls with Epic, and there is one person who is always on the...

Jan 2021
||
(0)
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Analyst/Coordinator

The initial training with our first site was excellent because it was direct training with the...

Jan 2021
||
(0)
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Analyst/Coordinator

When I heard about all the fantastic features the system had, I didn't realize that all the manual...

Jan 2021
||
(0)
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 or  to see details.

Analyst/Coordinator

There is a component of NHSN that we are required to do for CMS reporting. There are very specific...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

A lot of my colleagues need someone to figure out a report that functions and gives them certain...

Jan 2021
||
(0)
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 or  to see details.

Analyst/Coordinator

The workflow processes that work do work really well. I hope that future developments and...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

I couldn't be happier with the individuals that we have worked with. Epic's infection control team...

Jan 2021
||
(0)
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Analyst/Coordinator

For years, we had been working on an internal product that was built in the way that we wanted, and...

Jan 2021
||
(0)
 Thank you  Helpful

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VP/Other Executive

Epic Infection Control integrates very nicely with all of our other Epic systems. That is why we...

Jan 2021
||
(0)
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VP/Other Executive

One of my favorite aspects of Epic Infection Control is that we have the ability to directly...

Jan 2021
||
(0)
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VP/Other Executive

We get great tracking and reporting from the product, especially during COVID-19. We have been...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I would like for Epic Infection Control to flag new infectious-disease tests because oftentimes we...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Whether we would buy the system again would be very complicated. Long story short, there are better...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I wish that Epic Infection Control had more alerts. I want the system to tell me when I should start...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The vendor definitely keeps their promises, but Epic definitely underpromises. Many competitors in...

Jan 2021
||
(0)
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 or  to see details.

Director

Epic is much more responsible with their charges than the competitors in the market are.

Jan 2021
||
(0)
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 or  to see details.

Director

The ability to graphically export information from the system would be nice. There are a lot of...

Jan 2021
||
(0)
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 or  to see details.

Director

There are parts of the record that aren't easy to extract data from to move to other parts of the...

Jan 2021
||
(0)
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 or  to see details.

Manager

In regard to COVID-19, we started some manual processes for tracking what was going on and for...

Nov 2020
||
(0)
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 or  to see details.

Manager

There is so much that Epic's system can do, but we really need the people on board to be able to...

Nov 2020
||
(0)
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 or  to see details.

Manager

We are using pharmacy surveillance tools. That has been kind of hit or miss because the pharmacists...

Nov 2020
||
(0)
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 or  to see details.

Manager

We had an upgrade not too long ago, and we have had a couple of issues that have come up that were...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I think, in general, Epic keeps their promises. There was a lot of struggle with the implementation....

Nov 2020
||
(0)
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 or  to see details.

Manager

When it comes to getting our money's worth, Epic’s system streamlines our workflows so that it takes...

Nov 2020
||
(0)
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 or  to see details.

Manager

As far as delivering new technology goes, I think that when something comes up, like COVID-19, Epic...

Nov 2020
||
(0)
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Manager

I see no reason why my satisfaction level in a year from now would be any different. I am not aware...

Nov 2020
||
(0)
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 or  to see details.

Director

The infection control module is good. My biggest problem with it is that it is built so heavily on...

Nov 2020
||
(0)
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 or  to see details.

Director

We try not to use any other outside systems, but we do sometimes. We have put so much into the...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Predictive intelligence is built into the system. If we have a blood stream infection, the system...

Nov 2020
||
(0)
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 or  to see details.

Director

Epic hasn’t kept their promises regarding the ability to report out of the system. They also...

Nov 2020
||
(0)
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Director

Apparently, it is very difficult to integrate the system with other programs. We have tried to...

Nov 2020
||
(0)
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Director

The executives from Epic are very good beyond the first person we worked with, who was not very...

Nov 2020
||
(0)
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 or  to see details.

Director

Epic did step up during the pandemic. They tried to build a dashboard, but it wouldn’t pull things...

Nov 2020
||
(0)
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 or  to see details.

Director

We do routine upgrades with Epic, and those go fairly well. The system gets better every year. Epic...

Nov 2020
||
(0)
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 or  to see details.

Director

The training for the system is very poor. Epic didn’t really have anybody because most infection...

Nov 2020
||
(0)
 Thank you  Helpful

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Manager

We are having challenges with the support that Epic has been providing during the COVID-19 crisis....

Nov 2020
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Manager

Sometimes when there are updates, any fixes that we make in the system to make it flow better don't...

Nov 2020
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Manager

Whenever we went live with Epic, we were ready. We worked very closely with our assigned liaison,...

Nov 2020
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Manager

Epic is still somewhat siloed in the different report systems, and we aren’t always licensed to have...

Nov 2020
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Manager

For facilities that are setting up Epic’s product, it would be helpful to make sure that somebody is...

Nov 2020
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Manager

The different silos don’t communicate very well. When we try to pull a report from Epic’s system in...

Nov 2020
||
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Manager

We have had some challenges when we have tried to create the ventilator-associated module. We...

Nov 2020
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Manager

Everybody is receptive to trying to get us help in a relatively quick turnaround time. However,...

Nov 2020
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Manager

We had to take an extra permission step with the Epic administrators to be able to get a certain...

Nov 2020
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Manager

Everybody is working from home now, so we have to submit a ticket every time we need a fix, and that...

Nov 2020
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Manager

My technical support person and my liaison are really on top of trying to keep us up to date on any...

Nov 2020
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Manager

One challenge that we have had with having Epic’s system in the infection prevention area is that we...

Nov 2020
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Manager

Without the solution, we would be doing manual pulls, so I would give the product a very high...

Nov 2020
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Director

Epic Infection Control is easy to use. The workflow is wide open when it comes to what we need to...

Nov 2020
||
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Director

We have used Epic systems for other types of surveillance reports but just not for the IP section...

Nov 2020
||
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Director

The biggest gap with Epic Infection Control is within the IP system. We don't have the functionality...

Nov 2020
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Director

We were using another vendor’s software, but we are an Epic shop. Early on, we got a lot of strong...

Oct 2020
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Director

Epic has been tremendous at supporting us during the COVID-19 crisis. We were able to take advantage...

Oct 2020
||
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Director

Epic still struggles with publicly reported health impact assessments. They are getting away from...

Oct 2020
||
(0)
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Director

For all the positives of using Epic, we are very used to having a smaller vendor. All the other...

Oct 2020
||
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Director

Epic was up front when it comes to the product working as promoted. With Epic, I would give a fairly...

Oct 2020
||
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Manager

Epic Infection Control works well. I really like it. Epic is easy to work with. We have given them...

Oct 2020
||
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Manager

It would be nice if we could abstract everything to our infection tracking system in one piece and...

Oct 2020
||
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Manager

Epic is very collaborative with us. We meet with the developers a couple of times a year, and they...

Oct 2020
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