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Bugsy Infection Control Comments
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Subject Expert
Commentary Summary
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User Commentary
Manager
Bugsy Infection Control is a great application for infection control. Epic has done a lot with it...
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Manager
When the pandemic started, Epic was quick to get us certain tools. Some tools were lacking at first,...
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Manager
I interact with Epic very frequently. I have had great experiences with them. They provide a lot of...
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Manager
When using Bugsy Infection Control, users need to have an understanding of the solution's reporting...
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Manager
I think Bugsy Infection Control has been easy to use, but someone I work with has had more...
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Manager
Our IT people that take care of the system have a recurring meeting with Epic to see what is going...
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Manager
Bugsy Infection Control's dashboard is nice. It puts everything right in front of me, so I know...
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Manager
The time involved with setting up Bugsy Infection Control is pretty significant. We had our own...
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Manager
We didn't get to choose the infection control product. When our hospital made the contract with...
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Manager
Our implementation with Bugsy Infection Control was not good because of how things were prioritized....
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Manager
The data display is not quite what Epic promoted it to be. The reports are good, but there are a lot...
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Manager
Epic has some really ambitious goals, and I don't think that Epic realizes how far behind they are....
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Manager
Any executive involvement has to go through our analyst that is on our campus, but we can reach the...
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Director
When the COVID-19 pandemic hit, Epic offered us some elements of Bugsy Infection Control at no...
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Director
When we need support with Bugsy Infection Control, we go through an IT intermediary. That is...
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Director
Bugsy Infection Control has its ups and downs, but the system is pretty good. Its report writing...
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Director
All of our people went through Epic's training, but that training missed the mark. We were already...
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Director
We didn't have a good way to do tracing in our old system. We couldn't put in a patient's...
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Director
Before going live with Bugsy Infection Control, we looked at some survey results from other...
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Director
We couldn't afford to keep the shoulder-to-shoulder support from Epic for as long as other...
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Director
We were missing education. The vendor kept saying that the system would be intuitive for chart...
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Director
Our hospital leadership kept telling me that I was going to love Bugsy Infection Control and that it...
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Director
We are part of a growing health network. All of the clinics have separate systems to chart in, and I...
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Director
Another organization we work closely with had the same challenges with the system's functions that...
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Director
People need to know what they are getting into with Bugsy Infection Control. The front end is, in...
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Director
Overall, our experience working with the system has been buggy and very rocky. With our previous...
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Director
We have been following some specific data at our hospital for years, and Bugsy Infection Control...
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Director
Bugsy Infection Control meets CMS' mandatory public reporting requirements, and that is all the...
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Director
We have received good support from Epic as we have needed it. As we have identified issues, we have...
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Director
Epic is providing the deliverables that they promised us. The tool is doing what is needed. I think...
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Director
Our implementation of Bugsy Infection Control was really not scoped well. I don't know whether that...
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Director
Bugsy Infection Control is stuffy. Finding information requires a lot of clicking. The product has...
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Manager
My only reservation with Epic is that we always tend to lack in education and knowing what is...
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Manager
I have a lack of knowledge in terms of everything I could do with the system because of my lack of...
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Manager
There are limitations with the technology because we have to work with such a wide group of Epic...
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Manager
I don’t deal much with the direct Epic support people, but when they have been on calls, they have...
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Manager
Bugsy Infection Control is worth whatever we are paying for it compared to what we used in the past....
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Manager
In my department, we have been pretty happy with the software so far. It has a pretty user-friendly...
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Manager
Epic does a pretty good job with support. We still have routine meetings with them, and they check...
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Manager
We are relatively new to the system, but in general, we are pretty happy with the infection control...
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Manager
Our implementation went well. We have a really good team on our end that was able to work well with...
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Manager
We are pretty happy with the integration. The integration with our EMR was a deciding factor in...
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Manager
From public health reporting to CMS reporting, the solution definitely meets my team's needs....
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Manager
I have had some challenges with certain modules, and we have had to build a lot of things out...
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Manager
The communication from Epic when it comes to improvements, upgrades, or changes is seriously...
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Manager
We didn't get a lot of training when we first started with Epic, but getting things up and running...
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Manager
My overall satisfaction will go up if Epic fixes some things that need to be fixed. Right now, we...
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Manager
If we are looking at an infection, we can just click on it, and the system will take us straight...
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Manager
The system has paid itself off tremendously by automating our processes and making our workflows...
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Manager
Most of our infection-prevention people are nurses by background. If they don't have strong...
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Manager
For us, the biggest pain with this product was how long it took for our infection control nurses to...
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Manager
Epic has been very good with their training. During the COVID-19 pandemic, the vendor made their...
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Manager
When we are reading notes from Epic about their new functionalities, we sometimes have a different...
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Manager
I am embarrassed to share the graphics that Epic Infection Control produces. Data accuracy is a big...
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Director
Epic Infection Control has been incredibly useful for our COVID-19 response. The Bugsy software is...
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Director
No one is going to come off the street and be able to just have a 10-minute tutorial before using...
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Director
Epic is ahead of everything all the time. That is huge for us. Epic is a huge corporation. I know of...
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Director
The build portion of Epic Infection Control is painful because it forces us to perform maintenance...
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Manager
Epic's product has great potential, but overall, the infection control module leaves a lot to be...
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Manager
In terms of training, we do Webex calls with Epic, and there is one person who is always on the...
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Analyst/Coordinator
The initial training with our first site was excellent because it was direct training with the...
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Analyst/Coordinator
When I heard about all the fantastic features the system had, I didn't realize that all the manual...
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Analyst/Coordinator
There is a component of NHSN that we are required to do for CMS reporting. There are very specific...
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Analyst/Coordinator
A lot of my colleagues need someone to figure out a report that functions and gives them certain...
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Analyst/Coordinator
The workflow processes that work do work really well. I hope that future developments and...
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Analyst/Coordinator
I couldn't be happier with the individuals that we have worked with. Epic's infection control team...
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Analyst/Coordinator
For years, we had been working on an internal product that was built in the way that we wanted, and...
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VP/Other Executive
Epic Infection Control integrates very nicely with all of our other Epic systems. That is why we...
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VP/Other Executive
One of my favorite aspects of Epic Infection Control is that we have the ability to directly...
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VP/Other Executive
We get great tracking and reporting from the product, especially during COVID-19. We have been...
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Director
I would like for Epic Infection Control to flag new infectious-disease tests because oftentimes we...
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Director
Whether we would buy the system again would be very complicated. Long story short, there are better...
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Director
I wish that Epic Infection Control had more alerts. I want the system to tell me when I should start...
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Director
The vendor definitely keeps their promises, but Epic definitely underpromises. Many competitors in...
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Director
Epic is much more responsible with their charges than the competitors in the market are.
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Director
The ability to graphically export information from the system would be nice. There are a lot of...
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Director
There are parts of the record that aren't easy to extract data from to move to other parts of the...
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Manager
In regard to COVID-19, we started some manual processes for tracking what was going on and for...
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Manager
There is so much that Epic's system can do, but we really need the people on board to be able to...
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Manager
We are using pharmacy surveillance tools. That has been kind of hit or miss because the pharmacists...
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Manager
We had an upgrade not too long ago, and we have had a couple of issues that have come up that were...
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Manager
I think, in general, Epic keeps their promises. There was a lot of struggle with the implementation....
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Manager
When it comes to getting our money's worth, Epic’s system streamlines our workflows so that it takes...
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Manager
As far as delivering new technology goes, I think that when something comes up, like COVID-19, Epic...
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Manager
I see no reason why my satisfaction level in a year from now would be any different. I am not aware...
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Director
The infection control module is good. My biggest problem with it is that it is built so heavily on...
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Director
We try not to use any other outside systems, but we do sometimes. We have put so much into the...
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Director
Predictive intelligence is built into the system. If we have a blood stream infection, the system...
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Director
Epic hasn’t kept their promises regarding the ability to report out of the system. They also...
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Director
Apparently, it is very difficult to integrate the system with other programs. We have tried to...
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Director
The executives from Epic are very good beyond the first person we worked with, who was not very...
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Director
Epic did step up during the pandemic. They tried to build a dashboard, but it wouldn’t pull things...
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Director
We do routine upgrades with Epic, and those go fairly well. The system gets better every year. Epic...
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Director
The training for the system is very poor. Epic didn’t really have anybody because most infection...
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Manager
We are having challenges with the support that Epic has been providing during the COVID-19 crisis....
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Manager
Sometimes when there are updates, any fixes that we make in the system to make it flow better don't...
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Manager
Whenever we went live with Epic, we were ready. We worked very closely with our assigned liaison,...
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Manager
Epic is still somewhat siloed in the different report systems, and we aren’t always licensed to have...
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Manager
For facilities that are setting up Epic’s product, it would be helpful to make sure that somebody is...
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Manager
The different silos don’t communicate very well. When we try to pull a report from Epic’s system in...
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Manager
We have had some challenges when we have tried to create the ventilator-associated module. We...
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Manager
Everybody is receptive to trying to get us help in a relatively quick turnaround time. However,...
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Manager
We had to take an extra permission step with the Epic administrators to be able to get a certain...
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Manager
Everybody is working from home now, so we have to submit a ticket every time we need a fix, and that...
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Manager
My technical support person and my liaison are really on top of trying to keep us up to date on any...
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Manager
One challenge that we have had with having Epic’s system in the infection prevention area is that we...
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Manager
Without the solution, we would be doing manual pulls, so I would give the product a very high...
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Director
Epic Infection Control is easy to use. The workflow is wide open when it comes to what we need to...
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Director
We have used Epic systems for other types of surveillance reports but just not for the IP section...
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Director
The biggest gap with Epic Infection Control is within the IP system. We don't have the functionality...
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Director
We were using another vendor’s software, but we are an Epic shop. Early on, we got a lot of strong...
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Director
Epic has been tremendous at supporting us during the COVID-19 crisis. We were able to take advantage...
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Director
Epic still struggles with publicly reported health impact assessments. They are getting away from...
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Director
For all the positives of using Epic, we are very used to having a smaller vendor. All the other...
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Director
Epic was up front when it comes to the product working as promoted. With Epic, I would give a fairly...
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Manager
Epic Infection Control works well. I really like it. Epic is easy to work with. We have given them...
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Manager
It would be nice if we could abstract everything to our infection tracking system in one piece and...
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Manager
Epic is very collaborative with us. We meet with the developers a couple of times a year, and they...
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Manager
Epic is definitely a huge upgrade over our previous vendor. Epic Infection Control has made us much...
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Manager
The solution has increased our ability to detect infections that were previously missed. Before, we...
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Manager
We have struggled the most with training. I think that this is because we haven't had a trainer with...
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Manager
We have a contact person who does the Epic things for us. If that person left, we would be in deep...
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Manager
With our last product, if I wanted to create a report on a specific organism, I could do that on the...
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Manager
The landing page theoretically looks nice. The issue is that since we have a different patient...
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Manager
Our in-house people have been trained in the Epic platform, and they have connections to Epic, but...
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Manager
Once we get to the point of the uploads, they are pretty easy, so that makes life a bit easier....
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Manager
The training was garbage. It didn't address our workflow or our patient population. We are doing a...
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Manager
It is easy to figure out who has precautions with the system. We asked to do abstractions for all...
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Manager
My organization has made a commitment to Epic, and I will follow what my organization wants. The...
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Manager
The system is easy to use. We just hover over things, and the information is available. We like that...
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Manager
The dashboard is very busy and cluttered. There are items that are barely used and take away from...
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Manager
There are certain things that require too many clicks, especially when we are looking for an...
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Manager
We don’t have a specific person for training. The train-the-trainer process has dwindled down, so...
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Manager
If there is anything that makes the product not perfect, it is because we expected things that Epic...
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Manager
In some cases, the product may be developed in a way that isn't published anywhere, including the...
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Manager
There doesn't seem to be a solution for contact tracing that is easy to implement in the hospital....
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Manager
It is difficult for end users to make the leap to reporting. Epic Infection Control is ultimately a...
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Manager
We didn't need a lot of help from Epic during COVID-19, but they were there when we needed...
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Director
To my knowledge, the vendor avoids nickel-and-diming. I haven't heard about any additional charges...
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Director
For us, the product is nice. There are some departments that need a different lab system to make the...
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Director
The vendor puts out templates and also provides great tip sheets. We have had trouble getting the...
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Director
The vendor has been very responsive during the COVID-19 crisis. They have kept up with our changing...
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Director
The vendor is good at delivering new technology. They have an innovation team that keeps people...
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Director
We have a dedicated vendor representative that is off-site and a few representatives on campus. The...
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Director
The vendor is very quick about making audits, reports, dashboards, and anything we can use to report...
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Director
I have no complaints about the price of the system. We get everything we want. I don’t know how much...
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Director
When we went to Epic’s product, we were able to design the product the way we wanted to. We told the...
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Director
I have a lot of things to ask Epic. They are things that we could focus on to make things a little...
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Director
The vendor has done several things about putting patients in isolation, identifying symptomatic and...
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Analyst/Coordinator
We are able to do a lot of things that we need to do, but there are some limitations. A lot of those...
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Analyst/Coordinator
Several months after our go-live, we were still working out a lot of little bugs and workflow...
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Analyst/Coordinator
Our internal team reached out to Epic, and we had a lot of issues getting some things sorted out....
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Analyst/Coordinator
We have a lot of continual issues with important things like exporting and NHSN reporting. Our...
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Analyst/Coordinator
I don’t communicate directly with Epic. I communicate with our internal team, which then...
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Analyst/Coordinator
The system does our CAUTI and CLABSI surveillance very well. It does our reportables well too.
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Analyst/Coordinator
It doesn’t matter how much we pay for the system when there are things that can be better with our...
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Analyst/Coordinator
People looking at the software need to know that we need a fair amount of support from our internal...
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Manager
I still have an Epic representative on my regular calls about the infection prevention module, and...
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Manager
One issue we have may not be on the Epic side; it may be on our analysts' side because of how they...
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Manager
Epic’s training model, which wasn't put together by a subject matter expert, is horrendous. Epic...
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Manager
We have done a lot of customization, and Epic has been really good at helping us with that...
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Manager
The system has a section for favorites where users can save things they use every day. But trying to...
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Manager
Epic does quarterly webinars, and those webinars include information about future updates. Epic asks...
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Manager
Last year through CMS, the NHSN owners asked for commentary on some specific definitions, and part...
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Manager
I haven’t dealt with the Epic executives, but I have dealt with our representative. Epic has sent...
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Manager
We are not using the system to its full potential right now, but I am moving us toward that goal. I...
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Director
In my experience with Epic, if we go to them with an idea, they can help us build whatever our idea...
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Director
I told Epic that they need to hire infection preventionists and have those folks work with the...
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Director
We are not on the current version of the system, and that could be part of the reason why we aren't...
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Director
We purchased the infection control software because of the price. Other vendors in the space are...
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Director
I supplement the product by having FTEs that are built into my budget. Those people make things work...
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Director
In general, the implementation is tough with Epic's infection control product. Epic doesn't support...
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Director
When it comes to the product working as promoted, I would like to see the product do operational...
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Director
Epic brings new technology to the table, but it isn't useful technology. For example, they built a...
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Director
I expect my overall satisfaction will be the same a year from now. But the vendor could change that...
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Director
Epic is putting out benchmarking, which will be new technology and will be good. I see a future in...
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Director
I have been pleased with Epic’s service. There was one representative who would have caused me to...
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Director
We had another product before, and the Epic product came in and replaced that. Epic’s product is no...
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Director
I feel like we are getting our money’s worth. We have data that we are comfortable with, and we have...
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Director
I would tell someone that things with the product have gone pretty well. We have confidence in our...
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Director
We had to modify beds and add beds during this COVID-19 crisis. That required us to have the right...
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Director
A number of people can ask Epic for reports, so we have the same version with some slight...
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Director
I would buy the product again. I have used other vendors, and there are pros and cons to each. One...
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Director
We haven’t had any recent training from Epic. We have had some demos and upcoming benchmarking, but...
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Director
There are always inherent issues with any product; no IT system is perfect. The system operates on...
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Director
As long as users know the key to unlock things, the product works well. The different screen...
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