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Bugsy Infection Control Comments
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KLAS Research Director - Joe VanDeGraaff
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User Commentary

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Manager

Bugsy Infection Control is a great application for infection control. Epic has done a lot with it...

May 2021
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Manager

When the pandemic started, Epic was quick to get us certain tools. Some tools were lacking at first,...

May 2021
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(0)
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Manager

I interact with Epic very frequently. I have had great experiences with them. They provide a lot of...

May 2021
||
(0)
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Manager

When using Bugsy Infection Control, users need to have an understanding of the solution's reporting...

May 2021
||
(0)
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Manager

I think Bugsy Infection Control has been easy to use, but someone I work with has had more...

May 2021
||
(0)
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Manager

Our IT people that take care of the system have a recurring meeting with Epic to see what is going...

May 2021
||
(0)
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Manager

Bugsy Infection Control's dashboard is nice. It puts everything right in front of me, so I know...

May 2021
||
(0)
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Manager

The time involved with setting up Bugsy Infection Control is pretty significant. We had our own...

May 2021
||
(0)
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Manager

We didn't get to choose the infection control product. When our hospital made the contract with...

Apr 2021
||
(0)
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Manager

Our implementation with Bugsy Infection Control was not good because of how things were prioritized....

Apr 2021
||
(0)
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Manager

The data display is not quite what Epic promoted it to be. The reports are good, but there are a lot...

Apr 2021
||
(0)
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Manager

Epic has some really ambitious goals, and I don't think that Epic realizes how far behind they are....

Apr 2021
||
(0)
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Manager

Any executive involvement has to go through our analyst that is on our campus, but we can reach the...

Apr 2021
||
(0)
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Director

When the COVID-19 pandemic hit, Epic offered us some elements of Bugsy Infection Control at no...

Apr 2021
||
(0)
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Director

When we need support with Bugsy Infection Control, we go through an IT intermediary. That is...

Apr 2021
||
(0)
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Director

Bugsy Infection Control has its ups and downs, but the system is pretty good. Its report writing...

Apr 2021
||
(0)
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Director

All of our people went through Epic's training, but that training missed the mark. We were already...

Apr 2021
||
(0)
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Director

We didn't have a good way to do tracing in our old system. We couldn't put in a patient's...

Apr 2021
||
(0)
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Director

Before going live with Bugsy Infection Control, we looked at some survey results from other...

Apr 2021
||
(0)
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Director

We couldn't afford to keep the shoulder-to-shoulder support from Epic for as long as other...

Apr 2021
||
(0)
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Director

We were missing education. The vendor kept saying that the system would be intuitive for chart...

Apr 2021
||
(0)
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Director

Our hospital leadership kept telling me that I was going to love Bugsy Infection Control and that it...

Apr 2021
||
(0)
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Director

We are part of a growing health network. All of the clinics have separate systems to chart in, and I...

Apr 2021
||
(0)
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Director

Another organization we work closely with had the same challenges with the system's functions that...

Apr 2021
||
(0)
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Director

People need to know what they are getting into with Bugsy Infection Control. The front end is, in...

Apr 2021
||
(0)
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Director

Overall, our experience working with the system has been buggy and very rocky. With our previous...

Apr 2021
||
(0)
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Director

We have been following some specific data at our hospital for years, and Bugsy Infection Control...

Apr 2021
||
(0)
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Director

Bugsy Infection Control meets CMS' mandatory public reporting requirements, and that is all the...

Apr 2021
||
(0)
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Director

We have received good support from Epic as we have needed it. As we have identified issues, we have...

Mar 2021
||
(0)
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Director

Epic is providing the deliverables that they promised us. The tool is doing what is needed. I think...

Mar 2021
||
(0)
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Director

Our implementation of Bugsy Infection Control was really not scoped well. I don't know whether that...

Mar 2021
||
(0)
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Director

Bugsy Infection Control is stuffy. Finding information requires a lot of clicking. The product has...

Mar 2021
||
(0)
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Manager

My only reservation with Epic is that we always tend to lack in education and knowing what is...

Mar 2021
||
(0)
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 or  to see details.

Manager

I have a lack of knowledge in terms of everything I could do with the system because of my lack of...

Mar 2021
||
(0)
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Manager

There are limitations with the technology because we have to work with such a wide group of Epic...

Mar 2021
||
(0)
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Manager

I don’t deal much with the direct Epic support people, but when they have been on calls, they have...

Mar 2021
||
(0)
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Manager

Bugsy Infection Control is worth whatever we are paying for it compared to what we used in the past....

Mar 2021
||
(0)
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Manager

In my department, we have been pretty happy with the software so far. It has a pretty user-friendly...

Feb 2021
||
(0)
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Manager

Epic does a pretty good job with support. We still have routine meetings with them, and they check...

Feb 2021
||
(0)
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Manager

We are relatively new to the system, but in general, we are pretty happy with the infection control...

Feb 2021
||
(0)
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Manager

Our implementation went well. We have a really good team on our end that was able to work well with...

Feb 2021
||
(0)
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Manager

We are pretty happy with the integration. The integration with our EMR was a deciding factor in...

Feb 2021
||
(0)
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Manager

From public health reporting to CMS reporting, the solution definitely meets my team's needs....

Feb 2021
||
(0)
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Manager

I have had some challenges with certain modules, and we have had to build a lot of things out...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The communication from Epic when it comes to improvements, upgrades, or changes is seriously...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We didn't get a lot of training when we first started with Epic, but getting things up and running...

Feb 2021
||
(0)
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Manager

My overall satisfaction will go up if Epic fixes some things that need to be fixed. Right now, we...

Feb 2021
||
(0)
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Manager

If we are looking at an infection, we can just click on it, and the system will take us straight...

Feb 2021
||
(0)
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Manager

The system has paid itself off tremendously by automating our processes and making our workflows...

Feb 2021
||
(0)
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Manager

Most of our infection-prevention people are nurses by background. If they don't have strong...

Feb 2021
||
(0)
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Manager

For us, the biggest pain with this product was how long it took for our infection control nurses to...

Feb 2021
||
(0)
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 or  to see details.

Manager

Epic has been very good with their training. During the COVID-19 pandemic, the vendor made their...

Feb 2021
||
(0)
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 or  to see details.

Manager

When we are reading notes from Epic about their new functionalities, we sometimes have a different...

Feb 2021
||
(0)
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Manager

I am embarrassed to share the graphics that Epic Infection Control produces. Data accuracy is a big...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Epic Infection Control has been incredibly useful for our COVID-19 response. The Bugsy software is...

Jan 2021
||
(0)
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 or  to see details.

Director

No one is going to come off the street and be able to just have a 10-minute tutorial before using...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Epic is ahead of everything all the time. That is huge for us. Epic is a huge corporation. I know of...

Jan 2021
||
(0)
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 or  to see details.

Director

The build portion of Epic Infection Control is painful because it forces us to perform maintenance...

Jan 2021
||
(0)
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Manager

Epic's product has great potential, but overall, the infection control module leaves a lot to be...

Jan 2021
||
(0)
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Manager

In terms of training, we do Webex calls with Epic, and there is one person who is always on the...

Jan 2021
||
(0)
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Analyst/Coordinator

The initial training with our first site was excellent because it was direct training with the...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

When I heard about all the fantastic features the system had, I didn't realize that all the manual...

Jan 2021
||
(0)
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Analyst/Coordinator

There is a component of NHSN that we are required to do for CMS reporting. There are very specific...

Jan 2021
||
(0)
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Analyst/Coordinator

A lot of my colleagues need someone to figure out a report that functions and gives them certain...

Jan 2021
||
(0)
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Analyst/Coordinator

The workflow processes that work do work really well. I hope that future developments and...

Jan 2021
||
(0)
 Thank you  Helpful

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Analyst/Coordinator

I couldn't be happier with the individuals that we have worked with. Epic's infection control team...

Jan 2021
||
(0)
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Analyst/Coordinator

For years, we had been working on an internal product that was built in the way that we wanted, and...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Epic Infection Control integrates very nicely with all of our other Epic systems. That is why we...

Jan 2021
||
(0)
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VP/Other Executive

One of my favorite aspects of Epic Infection Control is that we have the ability to directly...

Jan 2021
||
(0)
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VP/Other Executive

We get great tracking and reporting from the product, especially during COVID-19. We have been...

Jan 2021
||
(0)
 Thank you  Helpful

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Director

I would like for Epic Infection Control to flag new infectious-disease tests because oftentimes we...

Jan 2021
||
(0)
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Director

Whether we would buy the system again would be very complicated. Long story short, there are better...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I wish that Epic Infection Control had more alerts. I want the system to tell me when I should start...

Jan 2021
||
(0)
 Thank you  Helpful

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Director

The vendor definitely keeps their promises, but Epic definitely underpromises. Many competitors in...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Epic is much more responsible with their charges than the competitors in the market are.

Jan 2021
||
(0)
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 or  to see details.

Director

The ability to graphically export information from the system would be nice. There are a lot of...

Jan 2021
||
(0)
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Director

There are parts of the record that aren't easy to extract data from to move to other parts of the...

Jan 2021
||
(0)
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Manager

In regard to COVID-19, we started some manual processes for tracking what was going on and for...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

There is so much that Epic's system can do, but we really need the people on board to be able to...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We are using pharmacy surveillance tools. That has been kind of hit or miss because the pharmacists...

Nov 2020
||
(0)
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Manager

We had an upgrade not too long ago, and we have had a couple of issues that have come up that were...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I think, in general, Epic keeps their promises. There was a lot of struggle with the implementation....

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

When it comes to getting our money's worth, Epic’s system streamlines our workflows so that it takes...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

As far as delivering new technology goes, I think that when something comes up, like COVID-19, Epic...

Nov 2020
||
(0)
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Manager

I see no reason why my satisfaction level in a year from now would be any different. I am not aware...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The infection control module is good. My biggest problem with it is that it is built so heavily on...

Nov 2020
||
(0)
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Director

We try not to use any other outside systems, but we do sometimes. We have put so much into the...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Predictive intelligence is built into the system. If we have a blood stream infection, the system...

Nov 2020
||
(0)
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Director

Epic hasn’t kept their promises regarding the ability to report out of the system. They also...

Nov 2020
||
(0)
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Director

Apparently, it is very difficult to integrate the system with other programs. We have tried to...

Nov 2020
||
(0)
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Director

The executives from Epic are very good beyond the first person we worked with, who was not very...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Epic did step up during the pandemic. They tried to build a dashboard, but it wouldn’t pull things...

Nov 2020
||
(0)
 Thank you  Helpful

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Director

We do routine upgrades with Epic, and those go fairly well. The system gets better every year. Epic...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The training for the system is very poor. Epic didn’t really have anybody because most infection...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We are having challenges with the support that Epic has been providing during the COVID-19 crisis....

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Sometimes when there are updates, any fixes that we make in the system to make it flow better don't...

Nov 2020
||
(0)
 Thank you  Helpful

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Manager

Whenever we went live with Epic, we were ready. We worked very closely with our assigned liaison,...

Nov 2020
||
(0)
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Manager

Epic is still somewhat siloed in the different report systems, and we aren’t always licensed to have...

Nov 2020
||
(0)
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Manager

For facilities that are setting up Epic’s product, it would be helpful to make sure that somebody is...

Nov 2020
||
(0)
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Manager

The different silos don’t communicate very well. When we try to pull a report from Epic’s system in...

Nov 2020
||
(0)
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Manager

We have had some challenges when we have tried to create the ventilator-associated module. We...

Nov 2020
||
(0)
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Manager

Everybody is receptive to trying to get us help in a relatively quick turnaround time. However,...

Nov 2020
||
(0)
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Manager

We had to take an extra permission step with the Epic administrators to be able to get a certain...

Nov 2020
||
(0)
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Manager

Everybody is working from home now, so we have to submit a ticket every time we need a fix, and that...

Nov 2020
||
(0)
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Manager

My technical support person and my liaison are really on top of trying to keep us up to date on any...

Nov 2020
||
(0)
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Manager

One challenge that we have had with having Epic’s system in the infection prevention area is that we...

Nov 2020
||
(0)
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Manager

Without the solution, we would be doing manual pulls, so I would give the product a very high...

Nov 2020
||
(0)
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Director

Epic Infection Control is easy to use. The workflow is wide open when it comes to what we need to...

Nov 2020
||
(0)
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Director

We have used Epic systems for other types of surveillance reports but just not for the IP section...

Nov 2020
||
(0)
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Director

The biggest gap with Epic Infection Control is within the IP system. We don't have the functionality...

Nov 2020
||
(0)
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Director

We were using another vendor’s software, but we are an Epic shop. Early on, we got a lot of strong...

Oct 2020
||
(0)
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Director

Epic has been tremendous at supporting us during the COVID-19 crisis. We were able to take advantage...

Oct 2020
||
(0)
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Director

Epic still struggles with publicly reported health impact assessments. They are getting away from...

Oct 2020
||
(0)
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Director

For all the positives of using Epic, we are very used to having a smaller vendor. All the other...

Oct 2020
||
(0)
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Director

Epic was up front when it comes to the product working as promoted. With Epic, I would give a fairly...

Oct 2020
||
(0)
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Manager

Epic Infection Control works well. I really like it. Epic is easy to work with. We have given them...

Oct 2020
||
(0)
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Manager

It would be nice if we could abstract everything to our infection tracking system in one piece and...

Oct 2020
||
(0)
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Manager

Epic is very collaborative with us. We meet with the developers a couple of times a year, and they...

Oct 2020
||
(0)
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Manager

Epic is definitely a huge upgrade over our previous vendor. Epic Infection Control has made us much...

Oct 2020
||
(0)
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Manager

The solution has increased our ability to detect infections that were previously missed. Before, we...

Oct 2020
||
(0)
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Manager

We have struggled the most with training. I think that this is because we haven't had a trainer with...

Oct 2020
||
(0)
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Manager

We have a contact person who does the Epic things for us. If that person left, we would be in deep...

Aug 2020
||
(0)
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Manager

With our last product, if I wanted to create a report on a specific organism, I could do that on the...

Aug 2020
||
(0)
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Manager

The landing page theoretically looks nice. The issue is that since we have a different patient...

Aug 2020
||
(0)
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Manager

Our in-house people have been trained in the Epic platform, and they have connections to Epic, but...

Aug 2020
||
(0)
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Manager

Once we get to the point of the uploads, they are pretty easy, so that makes life a bit easier....

Aug 2020
||
(0)
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Manager

The training was garbage. It didn't address our workflow or our patient population. We are doing a...

Aug 2020
||
(0)
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Manager

It is easy to figure out who has precautions with the system. We asked to do abstractions for all...

Aug 2020
||
(0)
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Manager

My organization has made a commitment to Epic, and I will follow what my organization wants. The...

Aug 2020
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Manager

The system is easy to use. We just hover over things, and the information is available. We like that...

Aug 2020
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(0)
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Manager

The dashboard is very busy and cluttered. There are items that are barely used and take away from...

Aug 2020
||
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Manager

There are certain things that require too many clicks, especially when we are looking for an...

Aug 2020
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Manager

We don’t have a specific person for training. The train-the-trainer process has dwindled down, so...

Aug 2020
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Manager

If there is anything that makes the product not perfect, it is because we expected things that Epic...

Jun 2020
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(1)
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Manager

In some cases, the product may be developed in a way that isn't published anywhere, including the...

Jun 2020
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(1)
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Manager

There doesn't seem to be a solution for contact tracing that is easy to implement in the hospital....

Jun 2020
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Manager

It is difficult for end users to make the leap to reporting. Epic Infection Control is ultimately a...

Jun 2020
||
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Manager

We didn't need a lot of help from Epic during COVID-19, but they were there when we needed...

Jun 2020
||
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Director

To my knowledge, the vendor avoids nickel-and-diming. I haven't heard about any additional charges...

May 2020
||
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Director

For us, the product is nice. There are some departments that need a different lab system to make the...

May 2020
||
(0)
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Director

The vendor puts out templates and also provides great tip sheets. We have had trouble getting the...

May 2020
||
(0)
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Director

The vendor has been very responsive during the COVID-19 crisis. They have kept up with our changing...

May 2020
||
(0)
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Director

The vendor is good at delivering new technology. They have an innovation team that keeps people...

May 2020
||
(0)
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Director

We have a dedicated vendor representative that is off-site and a few representatives on campus. The...

May 2020
||
(0)
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Director

The vendor is very quick about making audits, reports, dashboards, and anything we can use to report...

May 2020
||
(0)
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Director

I have no complaints about the price of the system. We get everything we want. I don’t know how much...

May 2020
||
(0)
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Director

When we went to Epic’s product, we were able to design the product the way we wanted to. We told the...

May 2020
||
(0)
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Director

I have a lot of things to ask Epic. They are things that we could focus on to make things a little...

May 2020
||
(0)
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Director

The vendor has done several things about putting patients in isolation, identifying symptomatic and...

May 2020
||
(0)
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Analyst/Coordinator

We are able to do a lot of things that we need to do, but there are some limitations. A lot of those...

May 2020
||
(0)
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Analyst/Coordinator

Several months after our go-live, we were still working out a lot of little bugs and workflow...

May 2020
||
(1)
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Analyst/Coordinator

Our internal team reached out to Epic, and we had a lot of issues getting some things sorted out....

May 2020
||
(0)
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Analyst/Coordinator

We have a lot of continual issues with important things like exporting and NHSN reporting. Our...

May 2020
||
(1)
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Analyst/Coordinator

I don’t communicate directly with Epic. I communicate with our internal team, which then...

May 2020
||
(0)
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Analyst/Coordinator

The system does our CAUTI and CLABSI surveillance very well. It does our reportables well too.

May 2020
||
(1)
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Analyst/Coordinator

It doesn’t matter how much we pay for the system when there are things that can be better with our...

May 2020
||
(0)
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Analyst/Coordinator

People looking at the software need to know that we need a fair amount of support from our internal...

May 2020
||
(0)
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Manager

I still have an Epic representative on my regular calls about the infection prevention module, and...

May 2020
||
(1)
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Manager

One issue we have may not be on the Epic side; it may be on our analysts' side because of how they...

May 2020
||
(0)
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Manager

Epic’s training model, which wasn't put together by a subject matter expert, is horrendous. Epic...

May 2020
||
(0)
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Manager

We have done a lot of customization, and Epic has been really good at helping us with that...

May 2020
||
(0)
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Manager

The system has a section for favorites where users can save things they use every day. But trying to...

May 2020
||
(0)
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Manager

Epic does quarterly webinars, and those webinars include information about future updates. Epic asks...

May 2020
||
(1)
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Manager

Last year through CMS, the NHSN owners asked for commentary on some specific definitions, and part...

May 2020
||
(1)
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Manager

I haven’t dealt with the Epic executives, but I have dealt with our representative. Epic has sent...

May 2020
||
(1)
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Manager

We are not using the system to its full potential right now, but I am moving us toward that goal. I...

May 2020
||
(1)
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Director

In my experience with Epic, if we go to them with an idea, they can help us build whatever our idea...

May 2020
||
(0)
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Director

I told Epic that they need to hire infection preventionists and have those folks work with the...

May 2020
||
(1)
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Director

We are not on the current version of the system, and that could be part of the reason why we aren't...

May 2020
||
(0)
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Director

We purchased the infection control software because of the price. Other vendors in the space are...

May 2020
||
(1)
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Director

I supplement the product by having FTEs that are built into my budget. Those people make things work...

May 2020
||
(1)
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Director

In general, the implementation is tough with Epic's infection control product. Epic doesn't support...

May 2020
||
(1)
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Director

When it comes to the product working as promoted, I would like to see the product do operational...

May 2020
||
(0)
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Director

Epic brings new technology to the table, but it isn't useful technology. For example, they built a...

May 2020
||
(1)
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Director

I expect my overall satisfaction will be the same a year from now. But the vendor could change that...

May 2020
||
(0)
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Director

Epic is putting out benchmarking, which will be new technology and will be good. I see a future in...

May 2020
||
(0)
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Director

I have been pleased with Epic’s service. There was one representative who would have caused me to...

May 2020
||
(0)
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Director

We had another product before, and the Epic product came in and replaced that. Epic’s product is no...

May 2020
||
(0)
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Director

I feel like we are getting our money’s worth. We have data that we are comfortable with, and we have...

May 2020
||
(0)
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Director

I would tell someone that things with the product have gone pretty well. We have confidence in our...

May 2020
||
(0)
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Director

We had to modify beds and add beds during this COVID-19 crisis. That required us to have the right...

May 2020
||
(0)
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Director

A number of people can ask Epic for reports, so we have the same version with some slight...

May 2020
||
(0)
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Director

I would buy the product again. I have used other vendors, and there are pros and cons to each. One...

May 2020
||
(0)
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Director

We haven’t had any recent training from Epic. We have had some demos and upcoming benchmarking, but...

May 2020
||
(0)
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Director

There are always inherent issues with any product; no IT system is perfect. The system operates on...

May 2020
||
(0)
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Director

As long as users know the key to unlock things, the product works well. The different screen...

May 2020
||
(0)
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