eCare CMS Comments

 

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Current Time Inside Cache Tag Helper: 9/27/2020 11:19:37 AM and Model.EvProductId = 2465

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User Commentary

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Manager

Functionality and Upgrades

I think the vendor tried to deliver new technology, but we have found that it isn't as streamlined...

Mar 2020
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Manager

Relationship

A lot of times, the vendor was not as proactive as we would have liked them to be. We haven’t been...

Mar 2020
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Manager

Relationship

As healthcare and payers change and we have to take issues to the vendor, we don't see the vendor...

May 2019
 Helpful

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Manager

Functionality and Upgrades

We have very limited reporting capabilities with Experian Health, and most of the time, I end up...

May 2019
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Manager

Functionality and Upgrades

We currently have gaps with alerts and edits from an eligibility perspective. From the claim...

May 2019
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Manager

Functionality and Upgrades

We worked on a project with Experian Health, and we expected to have a piece of it completed in a...

May 2019
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Manager

Implementation and Training

Experian Health doesn't document anything, so we have to figure things out in the system as we go. I...

May 2019
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Manager

Functionality and Upgrades

Experian Health passes data back from the payers without doing any review, so I have to come back...

May 2019
 Helpful

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Manager

Lessons Learned

The system is not a plug-and-play system. People need to have dedicated resources that understand...

May 2019
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VP/Other Executive

Future Outlook

Experian Health is a mixed bag. Instead of getting really good at one thing, Experian Health grew...

Oct 2018
 Helpful

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Analyst/Coordinator

Implementation and Training

Our implementation for eCare CMS was terrible, and we are still having to reimplement the tool for...

May 2018
 Helpful

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Manager

Service and Support

I can talk directly with our programmer and resolve issues instead of submitting tickets.

Apr 2018
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Manager

Functionality and Upgrades

I really like the system. It is user friendly, and it does its job well. We use it for billing, and...

Apr 2018
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Manager

Service and Support

Experian Health is a great company to work with, and we get good support.

Mar 2018
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Manager

Functionality and Upgrades

I think that eCare CMS is an excellent product and that more people should use it. I have used a lot...

Mar 2018
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Manager

Functionality and Upgrades

It is very easy for someone who doesn’t have a background in the system to learn to use the tool...

Mar 2018
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Manager

Service and Support

Experian Health's people are very friendly. I have never met a rude or disrespectful Experian Health...

Mar 2018
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Manager

Other Observations & Comments

Regardless of the quality of an organization's service, people can and should always be upgrading...

Mar 2018
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Manager

Functionality and Upgrades

Experian Health is always upgrading the tool and giving us feedback. We can run the reports and get...

Mar 2018
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Manager

Other Observations & Comments

We haven’t migrated to Experian Health's new platform yet, but we have been told that the new...

Nov 2017
 Helpful

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Manager

Other Observations & Comments

Experian Health does charge us often; if a project is long, there will be fees for that. I wouldn't...

Nov 2017
 Helpful

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VP/Other Executive

Future Outlook

We are moving off eCare CMS' claims scrubber and are in the process of getting ClaimSource. That...

Nov 2017
 Helpful

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VP/Other Executive

Other Observations & Comments

We were a long-term client of Nebo, and we have had a very close relationship with the Nebo...

Nov 2017
 Helpful

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VP/Other Executive

Service and Support

The issue we are facing now is that we have a significant number of edits in our legacy system, and...

Nov 2017
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

Our overall experience with eCare CMS has been good. The new version has been a lot faster than the...

Oct 2017
 Helpful

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Analyst/Coordinator

Technology

When Experian Health has problems, eCare CMS goes down, and we can’t get into it for awhile. It...

Oct 2017
 Helpful

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Analyst/Coordinator

Service and Support

The service from Experian Health is pretty good for any issues that we have. They try to isolate the...

Oct 2017
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

I don’t know whether Experian Health has changed eCare CMS since we have had it. They haven’t really...

Oct 2017
 Helpful

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Manager

Functionality and Upgrades

We currently use eCare CMS for billing. If the system says a patient should have three cover days...

Oct 2017
 Helpful

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Manager

Functionality and Upgrades

A nice thing about eCare CMS is that we can quickly add things throughout the day. There is a quick...

Oct 2017
 Helpful

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Manager

Functionality and Upgrades

We work with another vendor, and their reports are a little more robust than what we get in eCare...

Oct 2017
 Helpful

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Manager

Functionality and Upgrades

eCare CMS can be specialized to what we do. Experian Health can set it up to do specific things for...

Oct 2017
 Helpful

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Manager

Service and Support

Experian Health is very responsive. If we have an issue with anything, we can email them. They...

Oct 2017
 Helpful

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Manager

Other Observations & Comments

There have been a few times where we needed something from Experian Health, and they were not able...

Oct 2017
 Helpful

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Manager

Other Observations & Comments

Overall, Experian Health is a pretty good company. They have had many acquisitions over the years,...

Oct 2017
 Helpful

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Manager

Relationship

The service is good. We have good relationships with the account representatives and executives. We...

Oct 2017
 Helpful

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