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Imprivata Enterprise Access Management Commentary
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Jaren Day
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User Commentary

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CTO

Loyalty, Relationship

I think Imprivata is going through some transitions because they have a new CEO. Imprivata could...

Apr 2024
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CTO

Loyalty

Imprivata Enterprise Access Management is part of our long-term strategy. We have seen improved...

Apr 2024
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CTO

Product

The beauty of the system is that it is pretty self-explanatory. Once we put something into it, it...

Apr 2024
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Manager

Loyalty, Product

Imprivata Enterprise Access Management interfaces with administrators, is pretty intuitive, and is...

Mar 2024
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Manager

Product

Imprivata could improve some of the documentation for Imprivata Enterprise Access Management because...

Mar 2024
||
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Manager

Product

We encounter database errors in Imprivata Enterprise Access Management sometimes.

Mar 2024
||
(0)
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Manager

Relationship

Imprivata is usually good about sending us notes about upgrades and any issues that have come up....

Mar 2024
||
(0)
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Manager

Loyalty, Relationship

Imprivata is really pushing for customer satisfaction to keep our business, so we hope they will...

Mar 2024
||
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Manager

Operations, Product

Hyperdrive's SSO is easy to use in the system and has easy push notifications for phones. Our...

Mar 2024
||
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Manager

Operations, Product

It seems like we have to do a lot of updates for the system, and the configuration to get the system...

Mar 2024
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(0)
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Manager

Relationship, Operations, Product

I don't like Imprivata's new website for downloads and information. That website is terrible and...

Mar 2024
||
(0)
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CMIO

Product

Imprivata Enterprise Access Management has been very stable and very solid, and we are very happy...

Feb 2024
||
(0)
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CMIO

Relationship, Operations

Imprivata has gone through a series of client upgrades and a series of server upgrades. They...

Feb 2024
||
(0)
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CMIO

Product

Sometimes the vendor is a bit taken aback by how variable we are. They could build their tools with...

Feb 2024
||
(0)
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Director

Relationship, Product

When we have been troubleshooting an issue, finding the logs or being able to work with the logs...

Feb 2024
||
(0)
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Director

Operations, Product

I'm not sure how much training is going on from Imprivata. We do the batch enrollment fairly easily...

Feb 2024
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(0)
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Director

Relationship, Product

We have had a few cases with Imprivata Enterprise Access Management where the fixes have been pushed...

Feb 2024
||
(0)
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Director

Relationship

Imprivata's executives are great; they are very involved, and there is no problem with that. We can...

Feb 2024
||
(0)
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CISO

Relationship, Product

Imprivata Enterprise Access Management is pretty standard. The vendor does a good job of staying...

Feb 2024
||
(0)
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Manager

Relationship

Imprivata has been awesome with tech support when we call them. They are quick and very thorough....

Jan 2024
||
(0)
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Manager

Product

People tend to take the Imprivata program for granted. It is one of those things that they just...

Jan 2024
||
(0)
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Manager

Loyalty, Product

The Imprivata solution does exactly what it is supposed to do, but there is always room for...

Jan 2024
||
(0)
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Director

Product

We really like the ePrescription feature in Imprivata Enterprise Access Management. We don't get a...

Jan 2024
||
(0)
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Director

Relationship

Imprivata's support has been spot-on. The vendor's support people will get us to the right engineer...

Jan 2024
||
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Director

Value

If we have a new or existing user who needs a login or a password change, the next time that person...

Jan 2024
||
(0)
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Manager

Product

For providers and nurses, Imprivata Enterprise Access Management works very well for the most part....

Jan 2024
||
(0)
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Manager

Relationship

Imprivata’s support is a little lacking at times when it comes to working with other vendors on...

Jan 2024
||
(0)
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Manager

Relationship, Product

Imprivata hasn’t really come out with many new features. Things have been kind of stagnant for quite...

Jan 2024
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CIO

Relationship, Operations

Our go-lives for Imprivata Enterprise Access Management have been very successful, and we have had...

Dec 2023
||
(0)
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CIO

Product, Value

Our end users really like Imprivata Enterprise Access Management. They like it a lot more than our...

Dec 2023
||
(0)
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CIO

Value

Imprivata Enterprise Access Management is a super expensive product.

Dec 2023
||
(0)
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Manager

Relationship

The vendor's support and quality were lacking. The platform was much easier to use than other...

Dec 2023
||
(0)
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Manager

Value

We feel nickel-and-dimed at this point. We would love to do more, but there is always a license, and...

Nov 2023
||
(0)
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Manager

Product

In general, Imprivata Enterprise Access Management has been going fairly well. The vendor's...

Nov 2023
||
(0)
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Manager

Product

One of Imprivata's strengths are their Epic integrations. Functionally, things are fairly...

Nov 2023
||
(0)
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Manager

Relationship

We have asked the vendor to improve on their weaknesses, and they are really receptive to feedback,...

Nov 2023
||
(0)
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Manager

Relationship, Product

The Microsoft 365 integration is late to the party. People shouldn't believe the vendor. They don’t...

Nov 2023
||
(0)
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Manager

Product

Every upgrade and agent rollout is a struggle. Future versions supposedly are planned to have...

Nov 2023
||
(0)
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Manager

Relationship

In general, we like Imprivata and are still their customer, but there are rough edges and...

Nov 2023
||
(0)
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Manager

Culture

Licenses are given to named users. That is awful because we spend weeks a year trying to take back...

Nov 2023
||
(0)
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CIO

Product

The stability and ease of use are pros. Overall, the product is really solid; it just works. We have...

Nov 2023
||
(0)
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Director

Relationship, Product, Value

I have not presented an outcome that we have not been able to achieve as of yet. We have some fairly...

Nov 2023
||
(0)
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Director

Culture, Value

I would absolutely recommend Imprivata, especially for large organizations that can get really high...

Nov 2023
||
(0)
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Director

Product

The product is excellent. It could use some refinements in a few places, but it works pretty much as...

Nov 2023
||
(0)
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Director

Relationship

The vendor’s support people are very responsive and very willing to work with us. Anytime we have...

Nov 2023
||
(0)
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Director

Relationship, Operations

The vendor wants their clinical leadership and clinical technical team to be boots on the ground in...

Nov 2023
||
(0)
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Director

Relationship

We have not found anything that Imprivata doesn't have. They have the right expertise to help us...

Nov 2023
||
(0)
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Director

Product

The product could have better capabilities or uniformity in handling variations of RFID devices that...

Nov 2023
||
(0)
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Manager

Relationship

Overall, Imprivata’s quality of support is good, but their after-hours support is somewhat limited....

Oct 2023
||
(0)
 Thank you  Helpful

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Manager

Culture, Value

I would purchase the Imprivata solution again. From what I know of our licensing, it doesn't seem...

Oct 2023
||
(0)
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Manager

Operations

I wasn't originally part of the group that brought on Imprivata. Our original group went through...

Oct 2023
||
(0)
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CIO

Operations

Imprivata's system was absolutely horrific to install. Getting support from Imprivata was really...

Oct 2023
||
(0)
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VP/Other Executive

Relationship

We originally bought Imprivata Access Management to do what is now done by an enterprise product we...

Oct 2023
||
(0)
 Thank you  Helpful

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VP/Other Executive

Loyalty, Product

Imprivata keeps their promises, but there are not many promises. The product needs to evolve over...

Oct 2023
||
(0)
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VP/Other Executive

Operations

As far as training goes, Imprivata did not much of a polished act, but we got what we needed eventually....

Oct 2023
||
(0)
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VP/Other Executive

Relationship

While the core capabilities of the product do what we need them to do, we have approached the...

Oct 2023
||
(0)
 Thank you  Helpful

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VP/Other Executive

Product

Operationally on a day-to-day basis, the product is working accurately most of the time. When...

Oct 2023
||
(0)
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VP/Other Executive

Relationship, Operations

We are very unhappy with Imprivata in general as a vendor. FairWarning's product was great before...

Oct 2023
||
(0)
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Director

Product

If I log in, use a badge, and don't manually log out, the system leaves me logged in. If I use my...

Oct 2023
||
(0)
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Director

Loyalty, Relationship

Imprivata is a mature product, and it is a great help to our organization. I don't see much more...

Sep 2023
||
(0)
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Director

Value

When we need to change the appliances in the product, there is an extra charge to do that. The...

Sep 2023
||
(0)
 Thank you  Helpful

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Manager

Relationship, Operations, Product

Our discussions with Imprivata are very open and honest. The latest upgrade with our EMR required a...

Aug 2023
||
(0)
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Manager

Product

Everything is working with Imprivata Access Management, and the end users are satisfied with it...

Aug 2023
||
(0)
 Thank you  Helpful

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Manager

Relationship

I have regular calls with Imprivata. They meet the goals that we set and do what they say they will...

Aug 2023
||
(0)
 Thank you  Helpful

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Manager

Value

Licenses for Imprivata's IAM Suite are godly expensive and have to be bought in bulk. Ever since the...

Aug 2023
||
(0)
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Analyst/Coordinator

Relationship, Value

We are displacing parts of Imprivata's product for another vendor's product to simplify our...

Jul 2023
||
(0)
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Director

Culture, Value

Imprivata tries to charge for new features that they release rather than including them in current...

Jul 2023
||
(0)
 Thank you  Helpful

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Director

Product

The product’s biggest strength is the ease of administration or the ability to quickly make changes...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Imprivata’s support is great. They are very responsive and able to assist us when we need it....

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

Imprivata IAM Suite is really simple for our help desk team and end users. Everything is pretty easy...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Imprivata is the number-one vendor for single sign-on systems for medical applications and the...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Culture

Imprivata could improve their license model. For example, for electronically prescribed controlled...

Jul 2023
||
(0)
 Thank you  Helpful

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Manager

Culture

We have an enterprise license with Imprivata. That being said, when coming back and purchasing new...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

Imprivata's product works well. Every system has issues and bugs, but when working with Imprivata,...

Jul 2023
||
(0)
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Director

Value

We don’t have any complaints about the vendor’s charges. They charge for different products, but...

Jul 2023
||
(0)
 Thank you  Helpful

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Director

Loyalty

We originally went with Imprivata because our EHR vendor recommended them. Imprivata has done a good...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

Imprivata's product is most likely the best in class. The system is just really easy to roll out....

Jun 2023
||
(0)
 Thank you  Helpful

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Manager

Product, Value

We can see how many people are using the system, but we can't see objective data on how much time...

Jun 2023
||
(0)
 Thank you  Helpful

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Manager

Value

The time that we save with the system far exceeds the money that we spend on it.

Jun 2023
||
(0)
 Thank you  Helpful

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Manager

Operations, Product

Imprivata has made their system as easy to use as possible. However, our providers still struggle...

Jun 2023
||
(0)
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Manager

Relationship

Imprivata's customer service people will set up chat sessions and everything. They will even fly to...

Jun 2023
||
(0)
 Thank you  Helpful

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CISO

Relationship

Imprivata has been difficult when it comes to solving our problems. Their service isn't the best,...

Jun 2023
||
(0)
 Thank you  Helpful

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CISO

Culture

We are already spending a lot of money with Imprivata, so we feel that they should be more flexible...

Jun 2023
||
(0)
 Thank you  Helpful

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CISO

Product

The product does what it says it is going to do, and it does that every time. Imprivata may be a...

Jun 2023
||
(0)
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CISO

Relationship, Product

We have had a handful of outages with Imprivata and their multifactor authentication.

Jun 2023
||
(0)
 Thank you  Helpful

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Manager

Culture

My only gripe with Imprivata is that they like to make microtransactions for every little thing, and...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Value

At the time we went with Imprivata's system, it was a great new technology. Today, there are other...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Product

Generally, Imprivata does well at what they do. They are one of the leaders in the single sign-on...

May 2023
||
(0)
 Thank you  Helpful

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Director

Loyalty

It is very hard to make changes if we are trying to accommodate our users' workflow with single...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

How Imprivata IAM Suite interacts with our EMR and the complexities that are part of that system...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Product

The Hyperdrive connector with Imprivata IAM Suite works great. However, Imprivata wasn’t very...

May 2023
||
(0)
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Director

Relationship, Product

The end users don’t have a lot of interaction with Imprivata IAM Suite directly. They use it; they...

May 2023
||
(0)
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Director

Operations

We have a leader at Imprivata who runs things. We have empowered people at the vendor, and Imprivata...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty

Because of their relationship with Epic, Imprivata is the preferred vendor to do what we use their...

May 2023
||
(0)
 Thank you  Helpful

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CIO

Relationship

Imprivata has really been a good partner.

May 2023
||
(0)
 Thank you  Helpful

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