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House Calls Pro
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Adam Cherrington
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KLAS Research Director - Adam Cherrington
 
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User Commentary

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Manager

We haven't had to request training yet, but we have had to reach out about things, and the vendor's...

Jan 2022
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Manager

We see the effort and the direction the vendor has in regard to interoperability with what has been...

Jan 2022
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Manager

The presentation of House Calls Pro was very good. When we requested reeducation to see the system,...

Jan 2022
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(0)
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Manager

The training was well done. The time given for training was reserved, and I really appreciated that.

Jan 2022
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(0)
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Manager

With what we currently have live, it is clear and straightforward what patients need to do to...

Jan 2022
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Manager

I have been putting stress on House Calls Pro to see its limitations. For a single patient doing...

Jan 2022
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Manager

I am not seeing which messages a patient can confirm or cancel for multiparty appointments. That is...

Jan 2022
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(0)
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Manager

Recently, a whole practice had to move. House Calls Pro provides tools that send reminders out, so...

Jan 2022
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Manager

An issue that we had with the maintenance of the legacy system is the turnaround time. We had to...

Jan 2022
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Analyst/Coordinator

The vendor has been easy to work with. We would absolutely get the product again. Intrado is putting...

May 2021
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Analyst/Coordinator

We had to do a little back-and-forth during the solution’s original implementation to get it off the...

May 2021
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Analyst/Coordinator

Intrado did a pretty good job of giving us the rundown during our integration. We were really just...

May 2021
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Analyst/Coordinator

House Calls Pro has instant messages and hyperlinks. Those allow patients to get everything that...

May 2021
||
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Analyst/Coordinator

House Calls Pro allowed patients to reply to the text message notifications that they got. We didn't...

May 2021
||
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Analyst/Coordinator

We had another one of Intrado's products in our legacy system. Intrado has been one of our vendor's...

May 2021
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Manager

We have really had great customer service. We have had great luck rolling out all of our...

May 2021
||
(0)
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Manager

One thing that has lowered our satisfaction is the system's limitations on branding for appointment...

May 2021
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(0)
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Manager

I really was baffled by the no-show file. I had to really fight to get the workflow that our EMR...

May 2021
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(0)
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Manager

There has been some discussion about looking at other platforms just to create standardization...

May 2021
||
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Manager

We had a point of contact who told us we could do many things. Then when it came time to test the...

May 2021
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(0)
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Manager

Our vendor executive has been very engaged with a lot of the telephone calls. And sometimes there...

May 2021
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Manager

The immediate outcome that we found was for our patients and operations. We saw an immediate change...

May 2021
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(0)
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Manager

There is so much more flexibility with batch files. We switched our internal platform to a reporting...

May 2021
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(0)
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Manager

The original reason we went back to Intrado was that we had always had great integration between...

May 2021
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Manager

One benefit that House Calls Pro offers that was not there in our previous system is the ability for...

May 2021
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(0)
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Director

After an implementation, sometimes we have a problem with the support hand-off. In terms of...

May 2021
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(0)
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Director

The product works exactly the way the vendor says it does; it works well. Once the product is set...

May 2021
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(0)
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Director

The vendor is slow to make changes to keep up with the industry and add bells and whistles. They...

May 2021
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(0)
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Director

I am very happy with House Calls Pro. It gives us the flexibility to do what we want with our...

May 2021
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(0)
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Director

From the go-live, we saw results immediately. 60% of the texts that were sent out got responses. We...

May 2021
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(0)
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Director

We have had a few random experiences with downtime over the past couple of years. We don't know why...

May 2021
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(0)
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Director

We got what we expected from House Calls Pro. Organizationally, we wanted to shift bodies that were...

May 2021
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(0)
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Director

It took a few hours to see benefits. As soon as a real-time response was entered by the patient, the...

May 2021
||
(0)
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Director

What drove us toward this solution was that under our legacy appointment reminder solution, we had a...

May 2021
||
(0)
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Director

We can do filtering and use a preferred language in our EMR. We can create the messages in Spanish...

May 2021
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(0)
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Director

We were looking to develop the strategy along with executive sponsors and our executive leadership...

May 2021
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(0)
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Director

The upgrades are seamless to us. Obviously, since the acquisition by Intrado, we have always had the...

May 2021
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(0)
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Manager

We do our appointment reminders with House Calls Pro and use it when we need to get information to...

May 2021
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(0)
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Manager

There are only a few of us that use the product, but House Calls Pro is pretty simple. We can do...

May 2021
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(0)
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Manager

I wish that we hadn’t had some service issues recently. That is impacting my satisfaction. I won’t...

May 2021
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(0)
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Director

I would like to see predictive analytics from the vendor. I find the reporting tools to be subpar,...

May 2021
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(0)
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Director

There is no ongoing training as far as Intrado is concerned. That is something I would definitely...

May 2021
||
(0)
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Director

The vendor's support is lacking. Communication, urgency, priority, and normal maintenance could all...

May 2021
||
(0)
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Director

We have seen some improvements from the vendor, so a year from now, I could see our score going up,...

May 2021
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(0)
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Director

Staff members sometimes find the system to be challenging because there are limits to where and when...

May 2021
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(0)
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Director

The office staff finds the system to be easy to use. It is pretty intuitive. We use the system for...

May 2021
||
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Director

I would buy the system again with certain caveats. The technology is fine to a certain degree. It is...

May 2021
||
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